Virginia EBT Customer Service: How to Get Help & Common Issues

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Handling your Virginia EBT benefits can be a simple process. Whether you're a current recipient needing to replace a card or check your balance with an app like Benny, or new to the program with application questions, this guide can help. It provides clear instructions for contacting Virginia's EBT customer service and resolving common problems quickly.

How to Contact EBT Customer Service in Virginia

You can reach Virginia's EBT customer service through several different channels.

Phone: For most issues, call the 24/7 Virginia EBT Customer Service Help Desk at 1-866-281-2448. This line handles balance inquiries, PIN changes, and card replacements. A dedicated Spanish-language line is available at 1-800-897-0668. For general agency questions during business hours, you can call the VDSS main switchboard at 804-726-7000. More details are on the EBT card page.
Email: The Virginia Department of Social Services does not have a public email address for EBT support. For assistance, you should use the provided phone numbers.
Mail: For matters requiring physical correspondence, you can write to the Virginia Department of Social Services at 5600 Cox Road, Glen Allen, VA 23060.
In-Person: To find your nearest local office for face-to-face support, use the office locator tool on the Virginia DSS website. The tool allows you to search for your local department by city or county.

Multi-Lingual Support

Virginia's EBT customer service phone system provides immediate options for English and Spanish. For assistance in other languages, callers can stay on the line and request an interpreter from a representative. This service is part of the support outlined on the EBT card page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but you might occasionally run into problems. Common issues include a lost card, a forgotten PIN, a declined transaction, or a balance discrepancy. Knowing the right steps can help you resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged EBT Card

If your card is lost, stolen, or physically damaged, you must report it immediately to protect your benefits. Deactivating the old card and requesting a new one is a simple process that can be done over the phone.

Call the Virginia EBT Client Customer Service Helpdesk at 1-866-281-2448. This line is open 24/7.
When prompted, press 2 to report a lost, stolen, or damaged card. You can ignore the request for your card number.
Verify your identity with a representative by providing your name, address, Social Security number, and date of birth.
Request that the old card be deactivated and a replacement mailed. A new card should arrive in 7-10 business days.
If your address has changed, you must update it with your local Department of Social Services (DSS) before requesting the new card.
Once the new card arrives, call the same helpdesk number to activate it and set a new PIN.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. You can easily reset it through the automated phone system without needing to speak to a representative.

Dial the EBT customer service number and follow the menu options to change or reset your PIN.
You will need to verify your identity by entering personal details, such as the last four digits of your SSN and your date of birth.
Choose a new four-digit PIN that is secure and not easy to guess. Avoid using birthdays or sequential numbers.
Confirm the new PIN when prompted to complete the process.
It's a good idea to test the new PIN with a balance inquiry or a small purchase to confirm it works.

Card Declined or Not Working at Checkout

A declined card at the register can be frustrating, but it's often due to a simple issue. Before assuming the worst, run through a few quick checks to identify the problem.

Confirm you have a sufficient balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
For a more detailed guide on checking your funds, see this resource on how to check EBT balance.
Ensure all items in your cart are SNAP-eligible. Non-eligible items will cause the entire transaction to be declined.
Carefully re-enter your PIN. Too many incorrect attempts will lock your card, requiring a PIN reset.
Ask the cashier to try another register or wait a few moments, as the issue could be a temporary glitch with the store's system.

Missing, Delayed, or Incorrect Benefit Balance

If your benefits haven't appeared on schedule or the balance seems wrong, it's important to investigate. The issue could be a simple delay or something that requires contacting your local DSS office.

First, confirm the exact date and amount of your last deposit by calling the automated phone service.
Compare this date with the EBT deposit schedule in Virginia. Remember that deposits scheduled for a weekend or holiday will post on the next business day.
Review your recent transactions to check for any unauthorized withdrawals that could explain a lower balance.
If your benefits were never issued, contact your local DSS office to confirm all your recertification documents were processed correctly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your real-time SNAP and EBT Cash balance and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, simply link your EBT card in the app. Once you make a purchase, scan your receipt with Benny to receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Virginia EBT Customer Service

If you have questions about your Virginia EBT card, the customer service hotline is your primary point of contact. Representatives can assist with a range of issues related to your SNAP benefits and account management. This service is available 24/7 for your convenience.

Virginia EBT Customer Service Phone Number

You can reach Virginia EBT customer service by calling 1-866-281-2448. This toll-free number is available 24 hours a day, seven days a week. It is the official contact for all EBT card-related inquiries in the state.

What Can Customer Service Help With?

When you call the helpline, you can get assistance with several tasks. You can check your EBT card balance, report a lost or stolen card, or dispute a transaction. You can also change your PIN or ask general questions about using your card.

Check Your Virginia EBT Balance Instantly

Instead of calling, you can check your balance on your phone. The Benny app shows your real-time SNAP and EBT Cash balance. It also lets you earn cashback when you buy eligible items at participating stores, helping you save money.

Get immediate access to your balance information. Download Benny today to start managing your benefits more easily.

SHARE

Handling your Virginia EBT benefits can be a simple process. Whether you're a current recipient needing to replace a card or check your balance with an app like Benny, or new to the program with application questions, this guide can help. It provides clear instructions for contacting Virginia's EBT customer service and resolving common problems quickly.

How to Contact EBT Customer Service in Virginia

You can reach Virginia's EBT customer service through several different channels.

Phone: For most issues, call the 24/7 Virginia EBT Customer Service Help Desk at 1-866-281-2448. This line handles balance inquiries, PIN changes, and card replacements. A dedicated Spanish-language line is available at 1-800-897-0668. For general agency questions during business hours, you can call the VDSS main switchboard at 804-726-7000. More details are on the EBT card page.
Email: The Virginia Department of Social Services does not have a public email address for EBT support. For assistance, you should use the provided phone numbers.
Mail: For matters requiring physical correspondence, you can write to the Virginia Department of Social Services at 5600 Cox Road, Glen Allen, VA 23060.
In-Person: To find your nearest local office for face-to-face support, use the office locator tool on the Virginia DSS website. The tool allows you to search for your local department by city or county.

Multi-Lingual Support

Virginia's EBT customer service phone system provides immediate options for English and Spanish. For assistance in other languages, callers can stay on the line and request an interpreter from a representative. This service is part of the support outlined on the EBT card page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but you might occasionally run into problems. Common issues include a lost card, a forgotten PIN, a declined transaction, or a balance discrepancy. Knowing the right steps can help you resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged EBT Card

If your card is lost, stolen, or physically damaged, you must report it immediately to protect your benefits. Deactivating the old card and requesting a new one is a simple process that can be done over the phone.

Call the Virginia EBT Client Customer Service Helpdesk at 1-866-281-2448. This line is open 24/7.
When prompted, press 2 to report a lost, stolen, or damaged card. You can ignore the request for your card number.
Verify your identity with a representative by providing your name, address, Social Security number, and date of birth.
Request that the old card be deactivated and a replacement mailed. A new card should arrive in 7-10 business days.
If your address has changed, you must update it with your local Department of Social Services (DSS) before requesting the new card.
Once the new card arrives, call the same helpdesk number to activate it and set a new PIN.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. You can easily reset it through the automated phone system without needing to speak to a representative.

Dial the EBT customer service number and follow the menu options to change or reset your PIN.
You will need to verify your identity by entering personal details, such as the last four digits of your SSN and your date of birth.
Choose a new four-digit PIN that is secure and not easy to guess. Avoid using birthdays or sequential numbers.
Confirm the new PIN when prompted to complete the process.
It's a good idea to test the new PIN with a balance inquiry or a small purchase to confirm it works.

Card Declined or Not Working at Checkout

A declined card at the register can be frustrating, but it's often due to a simple issue. Before assuming the worst, run through a few quick checks to identify the problem.

Confirm you have a sufficient balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
For a more detailed guide on checking your funds, see this resource on how to check EBT balance.
Ensure all items in your cart are SNAP-eligible. Non-eligible items will cause the entire transaction to be declined.
Carefully re-enter your PIN. Too many incorrect attempts will lock your card, requiring a PIN reset.
Ask the cashier to try another register or wait a few moments, as the issue could be a temporary glitch with the store's system.

Missing, Delayed, or Incorrect Benefit Balance

If your benefits haven't appeared on schedule or the balance seems wrong, it's important to investigate. The issue could be a simple delay or something that requires contacting your local DSS office.

First, confirm the exact date and amount of your last deposit by calling the automated phone service.
Compare this date with the EBT deposit schedule in Virginia. Remember that deposits scheduled for a weekend or holiday will post on the next business day.
Review your recent transactions to check for any unauthorized withdrawals that could explain a lower balance.
If your benefits were never issued, contact your local DSS office to confirm all your recertification documents were processed correctly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your real-time SNAP and EBT Cash balance and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, simply link your EBT card in the app. Once you make a purchase, scan your receipt with Benny to receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Virginia EBT Customer Service

If you have questions about your Virginia EBT card, the customer service hotline is your primary point of contact. Representatives can assist with a range of issues related to your SNAP benefits and account management. This service is available 24/7 for your convenience.

Virginia EBT Customer Service Phone Number

You can reach Virginia EBT customer service by calling 1-866-281-2448. This toll-free number is available 24 hours a day, seven days a week. It is the official contact for all EBT card-related inquiries in the state.

What Can Customer Service Help With?

When you call the helpline, you can get assistance with several tasks. You can check your EBT card balance, report a lost or stolen card, or dispute a transaction. You can also change your PIN or ask general questions about using your card.

Check Your Virginia EBT Balance Instantly

Instead of calling, you can check your balance on your phone. The Benny app shows your real-time SNAP and EBT Cash balance. It also lets you earn cashback when you buy eligible items at participating stores, helping you save money.

Get immediate access to your balance information. Download Benny today to start managing your benefits more easily.

SHARE

Handling your Virginia EBT benefits can be a simple process. Whether you're a current recipient needing to replace a card or check your balance with an app like Benny, or new to the program with application questions, this guide can help. It provides clear instructions for contacting Virginia's EBT customer service and resolving common problems quickly.

How to Contact EBT Customer Service in Virginia

You can reach Virginia's EBT customer service through several different channels.

Phone: For most issues, call the 24/7 Virginia EBT Customer Service Help Desk at 1-866-281-2448. This line handles balance inquiries, PIN changes, and card replacements. A dedicated Spanish-language line is available at 1-800-897-0668. For general agency questions during business hours, you can call the VDSS main switchboard at 804-726-7000. More details are on the EBT card page.
Email: The Virginia Department of Social Services does not have a public email address for EBT support. For assistance, you should use the provided phone numbers.
Mail: For matters requiring physical correspondence, you can write to the Virginia Department of Social Services at 5600 Cox Road, Glen Allen, VA 23060.
In-Person: To find your nearest local office for face-to-face support, use the office locator tool on the Virginia DSS website. The tool allows you to search for your local department by city or county.

Multi-Lingual Support

Virginia's EBT customer service phone system provides immediate options for English and Spanish. For assistance in other languages, callers can stay on the line and request an interpreter from a representative. This service is part of the support outlined on the EBT card page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but you might occasionally run into problems. Common issues include a lost card, a forgotten PIN, a declined transaction, or a balance discrepancy. Knowing the right steps can help you resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged EBT Card

If your card is lost, stolen, or physically damaged, you must report it immediately to protect your benefits. Deactivating the old card and requesting a new one is a simple process that can be done over the phone.

Call the Virginia EBT Client Customer Service Helpdesk at 1-866-281-2448. This line is open 24/7.
When prompted, press 2 to report a lost, stolen, or damaged card. You can ignore the request for your card number.
Verify your identity with a representative by providing your name, address, Social Security number, and date of birth.
Request that the old card be deactivated and a replacement mailed. A new card should arrive in 7-10 business days.
If your address has changed, you must update it with your local Department of Social Services (DSS) before requesting the new card.
Once the new card arrives, call the same helpdesk number to activate it and set a new PIN.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. You can easily reset it through the automated phone system without needing to speak to a representative.

Dial the EBT customer service number and follow the menu options to change or reset your PIN.
You will need to verify your identity by entering personal details, such as the last four digits of your SSN and your date of birth.
Choose a new four-digit PIN that is secure and not easy to guess. Avoid using birthdays or sequential numbers.
Confirm the new PIN when prompted to complete the process.
It's a good idea to test the new PIN with a balance inquiry or a small purchase to confirm it works.

Card Declined or Not Working at Checkout

A declined card at the register can be frustrating, but it's often due to a simple issue. Before assuming the worst, run through a few quick checks to identify the problem.

Confirm you have a sufficient balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
For a more detailed guide on checking your funds, see this resource on how to check EBT balance.
Ensure all items in your cart are SNAP-eligible. Non-eligible items will cause the entire transaction to be declined.
Carefully re-enter your PIN. Too many incorrect attempts will lock your card, requiring a PIN reset.
Ask the cashier to try another register or wait a few moments, as the issue could be a temporary glitch with the store's system.

Missing, Delayed, or Incorrect Benefit Balance

If your benefits haven't appeared on schedule or the balance seems wrong, it's important to investigate. The issue could be a simple delay or something that requires contacting your local DSS office.

First, confirm the exact date and amount of your last deposit by calling the automated phone service.
Compare this date with the EBT deposit schedule in Virginia. Remember that deposits scheduled for a weekend or holiday will post on the next business day.
Review your recent transactions to check for any unauthorized withdrawals that could explain a lower balance.
If your benefits were never issued, contact your local DSS office to confirm all your recertification documents were processed correctly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your real-time SNAP and EBT Cash balance and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, simply link your EBT card in the app. Once you make a purchase, scan your receipt with Benny to receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Virginia EBT Customer Service

If you have questions about your Virginia EBT card, the customer service hotline is your primary point of contact. Representatives can assist with a range of issues related to your SNAP benefits and account management. This service is available 24/7 for your convenience.

Virginia EBT Customer Service Phone Number

You can reach Virginia EBT customer service by calling 1-866-281-2448. This toll-free number is available 24 hours a day, seven days a week. It is the official contact for all EBT card-related inquiries in the state.

What Can Customer Service Help With?

When you call the helpline, you can get assistance with several tasks. You can check your EBT card balance, report a lost or stolen card, or dispute a transaction. You can also change your PIN or ask general questions about using your card.

Check Your Virginia EBT Balance Instantly

Instead of calling, you can check your balance on your phone. The Benny app shows your real-time SNAP and EBT Cash balance. It also lets you earn cashback when you buy eligible items at participating stores, helping you save money.

Get immediate access to your balance information. Download Benny today to start managing your benefits more easily.

SHARE

Handling your Virginia EBT benefits can be a simple process. Whether you're a current recipient needing to replace a card or check your balance with an app like Benny, or new to the program with application questions, this guide can help. It provides clear instructions for contacting Virginia's EBT customer service and resolving common problems quickly.

How to Contact EBT Customer Service in Virginia

You can reach Virginia's EBT customer service through several different channels.

Phone: For most issues, call the 24/7 Virginia EBT Customer Service Help Desk at 1-866-281-2448. This line handles balance inquiries, PIN changes, and card replacements. A dedicated Spanish-language line is available at 1-800-897-0668. For general agency questions during business hours, you can call the VDSS main switchboard at 804-726-7000. More details are on the EBT card page.
Email: The Virginia Department of Social Services does not have a public email address for EBT support. For assistance, you should use the provided phone numbers.
Mail: For matters requiring physical correspondence, you can write to the Virginia Department of Social Services at 5600 Cox Road, Glen Allen, VA 23060.
In-Person: To find your nearest local office for face-to-face support, use the office locator tool on the Virginia DSS website. The tool allows you to search for your local department by city or county.

Multi-Lingual Support

Virginia's EBT customer service phone system provides immediate options for English and Spanish. For assistance in other languages, callers can stay on the line and request an interpreter from a representative. This service is part of the support outlined on the EBT card page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but you might occasionally run into problems. Common issues include a lost card, a forgotten PIN, a declined transaction, or a balance discrepancy. Knowing the right steps can help you resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged EBT Card

If your card is lost, stolen, or physically damaged, you must report it immediately to protect your benefits. Deactivating the old card and requesting a new one is a simple process that can be done over the phone.

Call the Virginia EBT Client Customer Service Helpdesk at 1-866-281-2448. This line is open 24/7.
When prompted, press 2 to report a lost, stolen, or damaged card. You can ignore the request for your card number.
Verify your identity with a representative by providing your name, address, Social Security number, and date of birth.
Request that the old card be deactivated and a replacement mailed. A new card should arrive in 7-10 business days.
If your address has changed, you must update it with your local Department of Social Services (DSS) before requesting the new card.
Once the new card arrives, call the same helpdesk number to activate it and set a new PIN.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. You can easily reset it through the automated phone system without needing to speak to a representative.

Dial the EBT customer service number and follow the menu options to change or reset your PIN.
You will need to verify your identity by entering personal details, such as the last four digits of your SSN and your date of birth.
Choose a new four-digit PIN that is secure and not easy to guess. Avoid using birthdays or sequential numbers.
Confirm the new PIN when prompted to complete the process.
It's a good idea to test the new PIN with a balance inquiry or a small purchase to confirm it works.

Card Declined or Not Working at Checkout

A declined card at the register can be frustrating, but it's often due to a simple issue. Before assuming the worst, run through a few quick checks to identify the problem.

Confirm you have a sufficient balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
For a more detailed guide on checking your funds, see this resource on how to check EBT balance.
Ensure all items in your cart are SNAP-eligible. Non-eligible items will cause the entire transaction to be declined.
Carefully re-enter your PIN. Too many incorrect attempts will lock your card, requiring a PIN reset.
Ask the cashier to try another register or wait a few moments, as the issue could be a temporary glitch with the store's system.

Missing, Delayed, or Incorrect Benefit Balance

If your benefits haven't appeared on schedule or the balance seems wrong, it's important to investigate. The issue could be a simple delay or something that requires contacting your local DSS office.

First, confirm the exact date and amount of your last deposit by calling the automated phone service.
Compare this date with the EBT deposit schedule in Virginia. Remember that deposits scheduled for a weekend or holiday will post on the next business day.
Review your recent transactions to check for any unauthorized withdrawals that could explain a lower balance.
If your benefits were never issued, contact your local DSS office to confirm all your recertification documents were processed correctly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your real-time SNAP and EBT Cash balance and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, simply link your EBT card in the app. Once you make a purchase, scan your receipt with Benny to receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Virginia EBT Customer Service

If you have questions about your Virginia EBT card, the customer service hotline is your primary point of contact. Representatives can assist with a range of issues related to your SNAP benefits and account management. This service is available 24/7 for your convenience.

Virginia EBT Customer Service Phone Number

You can reach Virginia EBT customer service by calling 1-866-281-2448. This toll-free number is available 24 hours a day, seven days a week. It is the official contact for all EBT card-related inquiries in the state.

What Can Customer Service Help With?

When you call the helpline, you can get assistance with several tasks. You can check your EBT card balance, report a lost or stolen card, or dispute a transaction. You can also change your PIN or ask general questions about using your card.

Check Your Virginia EBT Balance Instantly

Instead of calling, you can check your balance on your phone. The Benny app shows your real-time SNAP and EBT Cash balance. It also lets you earn cashback when you buy eligible items at participating stores, helping you save money.

Get immediate access to your balance information. Download Benny today to start managing your benefits more easily.

SHARE

Handling your Virginia EBT benefits can be a simple process. Whether you're a current recipient needing to replace a card or check your balance with an app like Benny, or new to the program with application questions, this guide can help. It provides clear instructions for contacting Virginia's EBT customer service and resolving common problems quickly.

How to Contact EBT Customer Service in Virginia

You can reach Virginia's EBT customer service through several different channels.

Phone: For most issues, call the 24/7 Virginia EBT Customer Service Help Desk at 1-866-281-2448. This line handles balance inquiries, PIN changes, and card replacements. A dedicated Spanish-language line is available at 1-800-897-0668. For general agency questions during business hours, you can call the VDSS main switchboard at 804-726-7000. More details are on the EBT card page.
Email: The Virginia Department of Social Services does not have a public email address for EBT support. For assistance, you should use the provided phone numbers.
Mail: For matters requiring physical correspondence, you can write to the Virginia Department of Social Services at 5600 Cox Road, Glen Allen, VA 23060.
In-Person: To find your nearest local office for face-to-face support, use the office locator tool on the Virginia DSS website. The tool allows you to search for your local department by city or county.

Multi-Lingual Support

Virginia's EBT customer service phone system provides immediate options for English and Spanish. For assistance in other languages, callers can stay on the line and request an interpreter from a representative. This service is part of the support outlined on the EBT card page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but you might occasionally run into problems. Common issues include a lost card, a forgotten PIN, a declined transaction, or a balance discrepancy. Knowing the right steps can help you resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged EBT Card

If your card is lost, stolen, or physically damaged, you must report it immediately to protect your benefits. Deactivating the old card and requesting a new one is a simple process that can be done over the phone.

Call the Virginia EBT Client Customer Service Helpdesk at 1-866-281-2448. This line is open 24/7.
When prompted, press 2 to report a lost, stolen, or damaged card. You can ignore the request for your card number.
Verify your identity with a representative by providing your name, address, Social Security number, and date of birth.
Request that the old card be deactivated and a replacement mailed. A new card should arrive in 7-10 business days.
If your address has changed, you must update it with your local Department of Social Services (DSS) before requesting the new card.
Once the new card arrives, call the same helpdesk number to activate it and set a new PIN.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. You can easily reset it through the automated phone system without needing to speak to a representative.

Dial the EBT customer service number and follow the menu options to change or reset your PIN.
You will need to verify your identity by entering personal details, such as the last four digits of your SSN and your date of birth.
Choose a new four-digit PIN that is secure and not easy to guess. Avoid using birthdays or sequential numbers.
Confirm the new PIN when prompted to complete the process.
It's a good idea to test the new PIN with a balance inquiry or a small purchase to confirm it works.

Card Declined or Not Working at Checkout

A declined card at the register can be frustrating, but it's often due to a simple issue. Before assuming the worst, run through a few quick checks to identify the problem.

Confirm you have a sufficient balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
For a more detailed guide on checking your funds, see this resource on how to check EBT balance.
Ensure all items in your cart are SNAP-eligible. Non-eligible items will cause the entire transaction to be declined.
Carefully re-enter your PIN. Too many incorrect attempts will lock your card, requiring a PIN reset.
Ask the cashier to try another register or wait a few moments, as the issue could be a temporary glitch with the store's system.

Missing, Delayed, or Incorrect Benefit Balance

If your benefits haven't appeared on schedule or the balance seems wrong, it's important to investigate. The issue could be a simple delay or something that requires contacting your local DSS office.

First, confirm the exact date and amount of your last deposit by calling the automated phone service.
Compare this date with the EBT deposit schedule in Virginia. Remember that deposits scheduled for a weekend or holiday will post on the next business day.
Review your recent transactions to check for any unauthorized withdrawals that could explain a lower balance.
If your benefits were never issued, contact your local DSS office to confirm all your recertification documents were processed correctly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your real-time SNAP and EBT Cash balance and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, simply link your EBT card in the app. Once you make a purchase, scan your receipt with Benny to receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Virginia EBT Customer Service

If you have questions about your Virginia EBT card, the customer service hotline is your primary point of contact. Representatives can assist with a range of issues related to your SNAP benefits and account management. This service is available 24/7 for your convenience.

Virginia EBT Customer Service Phone Number

You can reach Virginia EBT customer service by calling 1-866-281-2448. This toll-free number is available 24 hours a day, seven days a week. It is the official contact for all EBT card-related inquiries in the state.

What Can Customer Service Help With?

When you call the helpline, you can get assistance with several tasks. You can check your EBT card balance, report a lost or stolen card, or dispute a transaction. You can also change your PIN or ask general questions about using your card.

Check Your Virginia EBT Balance Instantly

Instead of calling, you can check your balance on your phone. The Benny app shows your real-time SNAP and EBT Cash balance. It also lets you earn cashback when you buy eligible items at participating stores, helping you save money.

Get immediate access to your balance information. Download Benny today to start managing your benefits more easily.