Pennsylvania EBT Customer Service: How to Get Help & Common Issues

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Finding the right support for your EBT benefits in Pennsylvania shouldn't be a challenge. Whether you are a current cardholder needing to replace a lost card or reset your PIN, or you are new to the program with questions about applying, this resource details how to contact customer service and resolve common issues.

How to Contact EBT Customer Service in Pennsylvania

Pennsylvania provides several ways for you to contact EBT customer service for assistance.

Phone: The EBT Recipient Hotline is available 24/7 at 1-888-EBT-PENN (1-888-328-7366) for balance inquiries, transaction issues, or reporting a lost card. For specific questions about SNAP or other benefits, call the Department of Human Services Helpline at 1-800-692-7462 during business hours. A TDD/TTY line is also available at 1-800-451-5886.
Email: A public customer service email address is not provided. For assistance that requires written communication, you should call one of the main helplines for guidance or send a letter to the mailing address.
Mail: The mailing address for the Department of Human Services is: Pennsylvania Department of Human Services, EBT Customer Service, P.O. Box 2675, Harrisburg, PA 17105-2675.
In-Person: You can manage your benefits at a local County Assistance Office (CAO). To find the nearest location, use the Find Your County Office tool. If you cannot access the internet, you can call the DHS Helpline at 1-800-692-7462 to be connected to your local office.

Multi-Lingual Support

Pennsylvania's EBT Recipient Hotline provides interpreter services for many languages. Commonly requested languages include Spanish, Mandarin Chinese, and Russian, with additional options available upon request through a telephone-interpretation service.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a reliable way to access your benefits, you may occasionally run into issues. Most problems have straightforward solutions you can handle yourself by following a few simple steps. For the fastest resolution, it helps to know who to call and what information to have ready.

Lost or Stolen ACCESS Card

A missing card requires immediate action to protect your funds from unauthorized use. The moment you realize your card is gone, you should report it to prevent any potential loss of benefits.

Call 1-888-328-7366 right away and use the automated menu to report a lost or stolen card, which will instantly disable it.
When an agent is available, verify your identity and confirm that the old card should be deactivated.
Request a replacement card and confirm your mailing address. A new card typically arrives within 7–10 business days.
Write down the confirmation number the agent provides in case you need to track the shipment.
Once the new card arrives, call the activation number on the sticker, create a new PIN, and destroy the old card.

Forgotten PIN or Locked Account

Forgetting your PIN or getting locked out after too many incorrect attempts is a common problem. You can reset your PIN and unlock your account through the automated phone system without needing to speak to an agent.

Dial the EBT Recipient Hotline and choose the PIN-reset option, making sure to have your card handy.
Enter your card number and other requested details to unlock the account.
Select a new four-digit PIN that is not easy to guess, such as a birthday or simple sequence.
To reduce fraud risk, consider changing your PIN monthly through the phone line, the ConnectEBT website, or the myCOMPASS PA app.
Test your new PIN at a store or ATM to confirm it is working correctly.

Missing Deposits or Zero Balance

Seeing an incorrect balance or not receiving your benefits on time can be concerning. The first step is to verify your deposit date and then check for any unexpected account activity or case-related issues.

First, confirm your benefit deposit date by checking the EBT deposit schedule for Pennsylvania or the myCOMPASS PA app.
You can also track your SNAP and EBT Cash balance with a free app like Benny or through the ConnectEBT portal.
If benefits are still missing, ask an agent about possible system outages, holiday delays, or holds on your case.
If you see unfamiliar purchases, you may be a victim of fraud and should take immediate steps to secure your account.
If a paperwork issue is the cause, contact your County Assistance Office to provide any missing documents.

Card Declined at Checkout

If your card is declined when making a purchase, the problem could be with the store's terminal, your balance, or the card itself. A few quick checks can usually identify the source of the error.

Try the transaction again at a different register, as the issue may be with the specific payment terminal.
If it fails again, check your balance. You can find a guide on checking your balance or call the automated phone line.
If you have sufficient funds, speak with an agent to see if the card is locked, expired, or damaged.
If the card is physically worn out or has expired, you can request a free replacement.
Activate the new card as soon as it arrives and shred the old one to prevent misuse.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Pennsylvania EBT Customer Service

If you need help with your Pennsylvania EBT card, the primary contact is the customer service hotline. You can reach them 24/7. This line is your main resource for card-related issues, including reporting a lost or stolen card or asking questions about a transaction.

The Pennsylvania EBT customer service number is 1-888-328-7366. When you call, an automated system can help you check your balance or review your last ten transactions. You can also speak to a representative for more complex problems during business hours.

Other Ways To Get Help

For questions about your eligibility or benefit amount, it is best to contact your local County Assistance Office. You can find the contact information for your specific office online. This is different from the EBT card hotline, which handles card-specific problems.

You can also manage many aspects of your benefits through the state's online system. The COMPASS portal lets you review your case status, report changes in your household, and renew your benefits without having to call or visit an office.

How To Check Your Pennsylvania EBT Balance

Knowing your balance is important for managing your monthly food budget. The most common way to check your SNAP or EBT Cash balance is by looking at your last grocery store receipt. The remaining balance is usually printed at the bottom.

You can also call the EBT customer service number on the back of your card. After entering your card number, the automated system will tell you your current balance for both your food and cash accounts.

Use An App To Check Your EBT Balance

For a quick and simple way to see your balance, you can use a mobile app. This saves you from having to make a phone call or hold onto old receipts. You get real-time information directly on your phone whenever you need it.

The Benny app shows your real-time SNAP and EBT Cash balance. It also helps you earn cashback when you buy eligible items at participating stores. For a straightforward way to track your funds, you can Download Benny.

SHARE

Finding the right support for your EBT benefits in Pennsylvania shouldn't be a challenge. Whether you are a current cardholder needing to replace a lost card or reset your PIN, or you are new to the program with questions about applying, this resource details how to contact customer service and resolve common issues.

How to Contact EBT Customer Service in Pennsylvania

Pennsylvania provides several ways for you to contact EBT customer service for assistance.

Phone: The EBT Recipient Hotline is available 24/7 at 1-888-EBT-PENN (1-888-328-7366) for balance inquiries, transaction issues, or reporting a lost card. For specific questions about SNAP or other benefits, call the Department of Human Services Helpline at 1-800-692-7462 during business hours. A TDD/TTY line is also available at 1-800-451-5886.
Email: A public customer service email address is not provided. For assistance that requires written communication, you should call one of the main helplines for guidance or send a letter to the mailing address.
Mail: The mailing address for the Department of Human Services is: Pennsylvania Department of Human Services, EBT Customer Service, P.O. Box 2675, Harrisburg, PA 17105-2675.
In-Person: You can manage your benefits at a local County Assistance Office (CAO). To find the nearest location, use the Find Your County Office tool. If you cannot access the internet, you can call the DHS Helpline at 1-800-692-7462 to be connected to your local office.

Multi-Lingual Support

Pennsylvania's EBT Recipient Hotline provides interpreter services for many languages. Commonly requested languages include Spanish, Mandarin Chinese, and Russian, with additional options available upon request through a telephone-interpretation service.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a reliable way to access your benefits, you may occasionally run into issues. Most problems have straightforward solutions you can handle yourself by following a few simple steps. For the fastest resolution, it helps to know who to call and what information to have ready.

Lost or Stolen ACCESS Card

A missing card requires immediate action to protect your funds from unauthorized use. The moment you realize your card is gone, you should report it to prevent any potential loss of benefits.

Call 1-888-328-7366 right away and use the automated menu to report a lost or stolen card, which will instantly disable it.
When an agent is available, verify your identity and confirm that the old card should be deactivated.
Request a replacement card and confirm your mailing address. A new card typically arrives within 7–10 business days.
Write down the confirmation number the agent provides in case you need to track the shipment.
Once the new card arrives, call the activation number on the sticker, create a new PIN, and destroy the old card.

Forgotten PIN or Locked Account

Forgetting your PIN or getting locked out after too many incorrect attempts is a common problem. You can reset your PIN and unlock your account through the automated phone system without needing to speak to an agent.

Dial the EBT Recipient Hotline and choose the PIN-reset option, making sure to have your card handy.
Enter your card number and other requested details to unlock the account.
Select a new four-digit PIN that is not easy to guess, such as a birthday or simple sequence.
To reduce fraud risk, consider changing your PIN monthly through the phone line, the ConnectEBT website, or the myCOMPASS PA app.
Test your new PIN at a store or ATM to confirm it is working correctly.

Missing Deposits or Zero Balance

Seeing an incorrect balance or not receiving your benefits on time can be concerning. The first step is to verify your deposit date and then check for any unexpected account activity or case-related issues.

First, confirm your benefit deposit date by checking the EBT deposit schedule for Pennsylvania or the myCOMPASS PA app.
You can also track your SNAP and EBT Cash balance with a free app like Benny or through the ConnectEBT portal.
If benefits are still missing, ask an agent about possible system outages, holiday delays, or holds on your case.
If you see unfamiliar purchases, you may be a victim of fraud and should take immediate steps to secure your account.
If a paperwork issue is the cause, contact your County Assistance Office to provide any missing documents.

Card Declined at Checkout

If your card is declined when making a purchase, the problem could be with the store's terminal, your balance, or the card itself. A few quick checks can usually identify the source of the error.

Try the transaction again at a different register, as the issue may be with the specific payment terminal.
If it fails again, check your balance. You can find a guide on checking your balance or call the automated phone line.
If you have sufficient funds, speak with an agent to see if the card is locked, expired, or damaged.
If the card is physically worn out or has expired, you can request a free replacement.
Activate the new card as soon as it arrives and shred the old one to prevent misuse.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Pennsylvania EBT Customer Service

If you need help with your Pennsylvania EBT card, the primary contact is the customer service hotline. You can reach them 24/7. This line is your main resource for card-related issues, including reporting a lost or stolen card or asking questions about a transaction.

The Pennsylvania EBT customer service number is 1-888-328-7366. When you call, an automated system can help you check your balance or review your last ten transactions. You can also speak to a representative for more complex problems during business hours.

Other Ways To Get Help

For questions about your eligibility or benefit amount, it is best to contact your local County Assistance Office. You can find the contact information for your specific office online. This is different from the EBT card hotline, which handles card-specific problems.

You can also manage many aspects of your benefits through the state's online system. The COMPASS portal lets you review your case status, report changes in your household, and renew your benefits without having to call or visit an office.

How To Check Your Pennsylvania EBT Balance

Knowing your balance is important for managing your monthly food budget. The most common way to check your SNAP or EBT Cash balance is by looking at your last grocery store receipt. The remaining balance is usually printed at the bottom.

You can also call the EBT customer service number on the back of your card. After entering your card number, the automated system will tell you your current balance for both your food and cash accounts.

Use An App To Check Your EBT Balance

For a quick and simple way to see your balance, you can use a mobile app. This saves you from having to make a phone call or hold onto old receipts. You get real-time information directly on your phone whenever you need it.

The Benny app shows your real-time SNAP and EBT Cash balance. It also helps you earn cashback when you buy eligible items at participating stores. For a straightforward way to track your funds, you can Download Benny.

SHARE

Finding the right support for your EBT benefits in Pennsylvania shouldn't be a challenge. Whether you are a current cardholder needing to replace a lost card or reset your PIN, or you are new to the program with questions about applying, this resource details how to contact customer service and resolve common issues.

How to Contact EBT Customer Service in Pennsylvania

Pennsylvania provides several ways for you to contact EBT customer service for assistance.

Phone: The EBT Recipient Hotline is available 24/7 at 1-888-EBT-PENN (1-888-328-7366) for balance inquiries, transaction issues, or reporting a lost card. For specific questions about SNAP or other benefits, call the Department of Human Services Helpline at 1-800-692-7462 during business hours. A TDD/TTY line is also available at 1-800-451-5886.
Email: A public customer service email address is not provided. For assistance that requires written communication, you should call one of the main helplines for guidance or send a letter to the mailing address.
Mail: The mailing address for the Department of Human Services is: Pennsylvania Department of Human Services, EBT Customer Service, P.O. Box 2675, Harrisburg, PA 17105-2675.
In-Person: You can manage your benefits at a local County Assistance Office (CAO). To find the nearest location, use the Find Your County Office tool. If you cannot access the internet, you can call the DHS Helpline at 1-800-692-7462 to be connected to your local office.

Multi-Lingual Support

Pennsylvania's EBT Recipient Hotline provides interpreter services for many languages. Commonly requested languages include Spanish, Mandarin Chinese, and Russian, with additional options available upon request through a telephone-interpretation service.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a reliable way to access your benefits, you may occasionally run into issues. Most problems have straightforward solutions you can handle yourself by following a few simple steps. For the fastest resolution, it helps to know who to call and what information to have ready.

Lost or Stolen ACCESS Card

A missing card requires immediate action to protect your funds from unauthorized use. The moment you realize your card is gone, you should report it to prevent any potential loss of benefits.

Call 1-888-328-7366 right away and use the automated menu to report a lost or stolen card, which will instantly disable it.
When an agent is available, verify your identity and confirm that the old card should be deactivated.
Request a replacement card and confirm your mailing address. A new card typically arrives within 7–10 business days.
Write down the confirmation number the agent provides in case you need to track the shipment.
Once the new card arrives, call the activation number on the sticker, create a new PIN, and destroy the old card.

Forgotten PIN or Locked Account

Forgetting your PIN or getting locked out after too many incorrect attempts is a common problem. You can reset your PIN and unlock your account through the automated phone system without needing to speak to an agent.

Dial the EBT Recipient Hotline and choose the PIN-reset option, making sure to have your card handy.
Enter your card number and other requested details to unlock the account.
Select a new four-digit PIN that is not easy to guess, such as a birthday or simple sequence.
To reduce fraud risk, consider changing your PIN monthly through the phone line, the ConnectEBT website, or the myCOMPASS PA app.
Test your new PIN at a store or ATM to confirm it is working correctly.

Missing Deposits or Zero Balance

Seeing an incorrect balance or not receiving your benefits on time can be concerning. The first step is to verify your deposit date and then check for any unexpected account activity or case-related issues.

First, confirm your benefit deposit date by checking the EBT deposit schedule for Pennsylvania or the myCOMPASS PA app.
You can also track your SNAP and EBT Cash balance with a free app like Benny or through the ConnectEBT portal.
If benefits are still missing, ask an agent about possible system outages, holiday delays, or holds on your case.
If you see unfamiliar purchases, you may be a victim of fraud and should take immediate steps to secure your account.
If a paperwork issue is the cause, contact your County Assistance Office to provide any missing documents.

Card Declined at Checkout

If your card is declined when making a purchase, the problem could be with the store's terminal, your balance, or the card itself. A few quick checks can usually identify the source of the error.

Try the transaction again at a different register, as the issue may be with the specific payment terminal.
If it fails again, check your balance. You can find a guide on checking your balance or call the automated phone line.
If you have sufficient funds, speak with an agent to see if the card is locked, expired, or damaged.
If the card is physically worn out or has expired, you can request a free replacement.
Activate the new card as soon as it arrives and shred the old one to prevent misuse.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Pennsylvania EBT Customer Service

If you need help with your Pennsylvania EBT card, the primary contact is the customer service hotline. You can reach them 24/7. This line is your main resource for card-related issues, including reporting a lost or stolen card or asking questions about a transaction.

The Pennsylvania EBT customer service number is 1-888-328-7366. When you call, an automated system can help you check your balance or review your last ten transactions. You can also speak to a representative for more complex problems during business hours.

Other Ways To Get Help

For questions about your eligibility or benefit amount, it is best to contact your local County Assistance Office. You can find the contact information for your specific office online. This is different from the EBT card hotline, which handles card-specific problems.

You can also manage many aspects of your benefits through the state's online system. The COMPASS portal lets you review your case status, report changes in your household, and renew your benefits without having to call or visit an office.

How To Check Your Pennsylvania EBT Balance

Knowing your balance is important for managing your monthly food budget. The most common way to check your SNAP or EBT Cash balance is by looking at your last grocery store receipt. The remaining balance is usually printed at the bottom.

You can also call the EBT customer service number on the back of your card. After entering your card number, the automated system will tell you your current balance for both your food and cash accounts.

Use An App To Check Your EBT Balance

For a quick and simple way to see your balance, you can use a mobile app. This saves you from having to make a phone call or hold onto old receipts. You get real-time information directly on your phone whenever you need it.

The Benny app shows your real-time SNAP and EBT Cash balance. It also helps you earn cashback when you buy eligible items at participating stores. For a straightforward way to track your funds, you can Download Benny.

SHARE

Finding the right support for your EBT benefits in Pennsylvania shouldn't be a challenge. Whether you are a current cardholder needing to replace a lost card or reset your PIN, or you are new to the program with questions about applying, this resource details how to contact customer service and resolve common issues.

How to Contact EBT Customer Service in Pennsylvania

Pennsylvania provides several ways for you to contact EBT customer service for assistance.

Phone: The EBT Recipient Hotline is available 24/7 at 1-888-EBT-PENN (1-888-328-7366) for balance inquiries, transaction issues, or reporting a lost card. For specific questions about SNAP or other benefits, call the Department of Human Services Helpline at 1-800-692-7462 during business hours. A TDD/TTY line is also available at 1-800-451-5886.
Email: A public customer service email address is not provided. For assistance that requires written communication, you should call one of the main helplines for guidance or send a letter to the mailing address.
Mail: The mailing address for the Department of Human Services is: Pennsylvania Department of Human Services, EBT Customer Service, P.O. Box 2675, Harrisburg, PA 17105-2675.
In-Person: You can manage your benefits at a local County Assistance Office (CAO). To find the nearest location, use the Find Your County Office tool. If you cannot access the internet, you can call the DHS Helpline at 1-800-692-7462 to be connected to your local office.

Multi-Lingual Support

Pennsylvania's EBT Recipient Hotline provides interpreter services for many languages. Commonly requested languages include Spanish, Mandarin Chinese, and Russian, with additional options available upon request through a telephone-interpretation service.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a reliable way to access your benefits, you may occasionally run into issues. Most problems have straightforward solutions you can handle yourself by following a few simple steps. For the fastest resolution, it helps to know who to call and what information to have ready.

Lost or Stolen ACCESS Card

A missing card requires immediate action to protect your funds from unauthorized use. The moment you realize your card is gone, you should report it to prevent any potential loss of benefits.

Call 1-888-328-7366 right away and use the automated menu to report a lost or stolen card, which will instantly disable it.
When an agent is available, verify your identity and confirm that the old card should be deactivated.
Request a replacement card and confirm your mailing address. A new card typically arrives within 7–10 business days.
Write down the confirmation number the agent provides in case you need to track the shipment.
Once the new card arrives, call the activation number on the sticker, create a new PIN, and destroy the old card.

Forgotten PIN or Locked Account

Forgetting your PIN or getting locked out after too many incorrect attempts is a common problem. You can reset your PIN and unlock your account through the automated phone system without needing to speak to an agent.

Dial the EBT Recipient Hotline and choose the PIN-reset option, making sure to have your card handy.
Enter your card number and other requested details to unlock the account.
Select a new four-digit PIN that is not easy to guess, such as a birthday or simple sequence.
To reduce fraud risk, consider changing your PIN monthly through the phone line, the ConnectEBT website, or the myCOMPASS PA app.
Test your new PIN at a store or ATM to confirm it is working correctly.

Missing Deposits or Zero Balance

Seeing an incorrect balance or not receiving your benefits on time can be concerning. The first step is to verify your deposit date and then check for any unexpected account activity or case-related issues.

First, confirm your benefit deposit date by checking the EBT deposit schedule for Pennsylvania or the myCOMPASS PA app.
You can also track your SNAP and EBT Cash balance with a free app like Benny or through the ConnectEBT portal.
If benefits are still missing, ask an agent about possible system outages, holiday delays, or holds on your case.
If you see unfamiliar purchases, you may be a victim of fraud and should take immediate steps to secure your account.
If a paperwork issue is the cause, contact your County Assistance Office to provide any missing documents.

Card Declined at Checkout

If your card is declined when making a purchase, the problem could be with the store's terminal, your balance, or the card itself. A few quick checks can usually identify the source of the error.

Try the transaction again at a different register, as the issue may be with the specific payment terminal.
If it fails again, check your balance. You can find a guide on checking your balance or call the automated phone line.
If you have sufficient funds, speak with an agent to see if the card is locked, expired, or damaged.
If the card is physically worn out or has expired, you can request a free replacement.
Activate the new card as soon as it arrives and shred the old one to prevent misuse.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Pennsylvania EBT Customer Service

If you need help with your Pennsylvania EBT card, the primary contact is the customer service hotline. You can reach them 24/7. This line is your main resource for card-related issues, including reporting a lost or stolen card or asking questions about a transaction.

The Pennsylvania EBT customer service number is 1-888-328-7366. When you call, an automated system can help you check your balance or review your last ten transactions. You can also speak to a representative for more complex problems during business hours.

Other Ways To Get Help

For questions about your eligibility or benefit amount, it is best to contact your local County Assistance Office. You can find the contact information for your specific office online. This is different from the EBT card hotline, which handles card-specific problems.

You can also manage many aspects of your benefits through the state's online system. The COMPASS portal lets you review your case status, report changes in your household, and renew your benefits without having to call or visit an office.

How To Check Your Pennsylvania EBT Balance

Knowing your balance is important for managing your monthly food budget. The most common way to check your SNAP or EBT Cash balance is by looking at your last grocery store receipt. The remaining balance is usually printed at the bottom.

You can also call the EBT customer service number on the back of your card. After entering your card number, the automated system will tell you your current balance for both your food and cash accounts.

Use An App To Check Your EBT Balance

For a quick and simple way to see your balance, you can use a mobile app. This saves you from having to make a phone call or hold onto old receipts. You get real-time information directly on your phone whenever you need it.

The Benny app shows your real-time SNAP and EBT Cash balance. It also helps you earn cashback when you buy eligible items at participating stores. For a straightforward way to track your funds, you can Download Benny.

SHARE

Finding the right support for your EBT benefits in Pennsylvania shouldn't be a challenge. Whether you are a current cardholder needing to replace a lost card or reset your PIN, or you are new to the program with questions about applying, this resource details how to contact customer service and resolve common issues.

How to Contact EBT Customer Service in Pennsylvania

Pennsylvania provides several ways for you to contact EBT customer service for assistance.

Phone: The EBT Recipient Hotline is available 24/7 at 1-888-EBT-PENN (1-888-328-7366) for balance inquiries, transaction issues, or reporting a lost card. For specific questions about SNAP or other benefits, call the Department of Human Services Helpline at 1-800-692-7462 during business hours. A TDD/TTY line is also available at 1-800-451-5886.
Email: A public customer service email address is not provided. For assistance that requires written communication, you should call one of the main helplines for guidance or send a letter to the mailing address.
Mail: The mailing address for the Department of Human Services is: Pennsylvania Department of Human Services, EBT Customer Service, P.O. Box 2675, Harrisburg, PA 17105-2675.
In-Person: You can manage your benefits at a local County Assistance Office (CAO). To find the nearest location, use the Find Your County Office tool. If you cannot access the internet, you can call the DHS Helpline at 1-800-692-7462 to be connected to your local office.

Multi-Lingual Support

Pennsylvania's EBT Recipient Hotline provides interpreter services for many languages. Commonly requested languages include Spanish, Mandarin Chinese, and Russian, with additional options available upon request through a telephone-interpretation service.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a reliable way to access your benefits, you may occasionally run into issues. Most problems have straightforward solutions you can handle yourself by following a few simple steps. For the fastest resolution, it helps to know who to call and what information to have ready.

Lost or Stolen ACCESS Card

A missing card requires immediate action to protect your funds from unauthorized use. The moment you realize your card is gone, you should report it to prevent any potential loss of benefits.

Call 1-888-328-7366 right away and use the automated menu to report a lost or stolen card, which will instantly disable it.
When an agent is available, verify your identity and confirm that the old card should be deactivated.
Request a replacement card and confirm your mailing address. A new card typically arrives within 7–10 business days.
Write down the confirmation number the agent provides in case you need to track the shipment.
Once the new card arrives, call the activation number on the sticker, create a new PIN, and destroy the old card.

Forgotten PIN or Locked Account

Forgetting your PIN or getting locked out after too many incorrect attempts is a common problem. You can reset your PIN and unlock your account through the automated phone system without needing to speak to an agent.

Dial the EBT Recipient Hotline and choose the PIN-reset option, making sure to have your card handy.
Enter your card number and other requested details to unlock the account.
Select a new four-digit PIN that is not easy to guess, such as a birthday or simple sequence.
To reduce fraud risk, consider changing your PIN monthly through the phone line, the ConnectEBT website, or the myCOMPASS PA app.
Test your new PIN at a store or ATM to confirm it is working correctly.

Missing Deposits or Zero Balance

Seeing an incorrect balance or not receiving your benefits on time can be concerning. The first step is to verify your deposit date and then check for any unexpected account activity or case-related issues.

First, confirm your benefit deposit date by checking the EBT deposit schedule for Pennsylvania or the myCOMPASS PA app.
You can also track your SNAP and EBT Cash balance with a free app like Benny or through the ConnectEBT portal.
If benefits are still missing, ask an agent about possible system outages, holiday delays, or holds on your case.
If you see unfamiliar purchases, you may be a victim of fraud and should take immediate steps to secure your account.
If a paperwork issue is the cause, contact your County Assistance Office to provide any missing documents.

Card Declined at Checkout

If your card is declined when making a purchase, the problem could be with the store's terminal, your balance, or the card itself. A few quick checks can usually identify the source of the error.

Try the transaction again at a different register, as the issue may be with the specific payment terminal.
If it fails again, check your balance. You can find a guide on checking your balance or call the automated phone line.
If you have sufficient funds, speak with an agent to see if the card is locked, expired, or damaged.
If the card is physically worn out or has expired, you can request a free replacement.
Activate the new card as soon as it arrives and shred the old one to prevent misuse.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Pennsylvania EBT Customer Service

If you need help with your Pennsylvania EBT card, the primary contact is the customer service hotline. You can reach them 24/7. This line is your main resource for card-related issues, including reporting a lost or stolen card or asking questions about a transaction.

The Pennsylvania EBT customer service number is 1-888-328-7366. When you call, an automated system can help you check your balance or review your last ten transactions. You can also speak to a representative for more complex problems during business hours.

Other Ways To Get Help

For questions about your eligibility or benefit amount, it is best to contact your local County Assistance Office. You can find the contact information for your specific office online. This is different from the EBT card hotline, which handles card-specific problems.

You can also manage many aspects of your benefits through the state's online system. The COMPASS portal lets you review your case status, report changes in your household, and renew your benefits without having to call or visit an office.

How To Check Your Pennsylvania EBT Balance

Knowing your balance is important for managing your monthly food budget. The most common way to check your SNAP or EBT Cash balance is by looking at your last grocery store receipt. The remaining balance is usually printed at the bottom.

You can also call the EBT customer service number on the back of your card. After entering your card number, the automated system will tell you your current balance for both your food and cash accounts.

Use An App To Check Your EBT Balance

For a quick and simple way to see your balance, you can use a mobile app. This saves you from having to make a phone call or hold onto old receipts. You get real-time information directly on your phone whenever you need it.

The Benny app shows your real-time SNAP and EBT Cash balance. It also helps you earn cashback when you buy eligible items at participating stores. For a straightforward way to track your funds, you can Download Benny.