Arkansas EBT Customer Service: How to Get Help & Common Issues

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Getting answers about your EBT benefits in Arkansas doesn't need to be a frustrating process. Whether you are a current recipient needing to replace a lost card or check your balance, or you are new to the program with application questions, this guide details how to contact customer service and troubleshoot frequent issues.

How to Contact EBT Customer Service in Arkansas

You can reach the Arkansas EBT customer service team through several different channels.

Phone: For card-specific issues like checking your balance or reporting a lost card, the Arkansas EBT Help Desk is available 24/7 at 1-800-997-9999. For questions about case eligibility or benefit amounts, call the DHS General Customer Assistance line at 1-800-482-8988 during business hours. Other specialized numbers are listed on the state's DHS hotlines page.
Email: The Arkansas DHS does not use a general email for EBT support. However, you can report suspected fraud by writing to ContactDHSFraud@arkansas.gov.
Mail: For matters requiring written correspondence, you can send mail to the Division of County Operations at Arkansas Department of Human Services, P.O. Box 1437, Slot S301, Little Rock AR 72203-1437.
In-Person: You can find the address and contact information for your local office by using the interactive DHS County Office Map.

Multi-Lingual Support

Arkansas provides telephone support in multiple languages through an interpreter service. The system offers menus in English and Spanish, and dedicated TTY numbers are available for English, Spanish, and Marshallese through Access Arkansas. For assistance in other languages like Vietnamese, request an interpreter from the EBT Help Desk.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides a convenient way to access benefits, you may occasionally run into problems. Common issues range from a lost card and forgotten PIN to late deposits and transaction errors. Knowing the right steps to take can help you resolve these situations quickly and secure your benefits.

Lost, Stolen, or Damaged Card

If your EBT card is lost, stolen, or too damaged to use, you must act immediately to protect your benefits. The first step is to report the issue to prevent unauthorized use and request a new card.

Call Arkansas EBT Customer Service at 1-800-997-9999. Have your Social Security Number or card number available for identity verification.
Ask the agent to cancel your old card and mail a replacement. If your address has changed, update it first through Access Arkansas or your county DHS office.
You can keep your current PIN or choose to reset it by following the automated prompts during the call.
A replacement card should arrive in three to five business days. Monitor your account for any unauthorized activity while you wait.

Forgotten, Locked, or Compromised PIN

A forgotten PIN can prevent you from using your benefits, while a compromised one puts your account at risk. If you entered the wrong PIN too many times, your account may be temporarily locked for security.

You can reset your PIN by calling 1-800-997-9999 and selecting the PIN-change option from the automated menu.
Choose a new four-digit PIN that is difficult to guess. Avoid using common sequences like 1234 or repeating digits.
If your account was locked after four incorrect PIN attempts, it will automatically unlock the next day.
Always keep your PIN confidential. DHS cannot replace benefits that were stolen using your PIN.

Benefits Not Deposited or Showing Late

It can be alarming if your benefits are not available on the expected day. Before contacting customer service, verify your deposit date and case status, as delays are often caused by simple administrative issues or timing.

Confirm your expected payment date by checking the Arkansas deposit schedule. Benefits are loaded between the 4th and 13th of each month, based on the last digit of your SSN.
Review your case status in Access Arkansas to confirm that all your application or renewal paperwork is complete and processed.
Ensure your address and household details are up to date, as outdated information can lead to account holds.
Remember that weekends, holidays, or system-wide technical issues can delay deposits until the next business day.

Card Declined or Not Working at Checkout

A declined card at the register is often caused by a temporary issue. Before assuming the worst, check your balance and the equipment, as these are common culprits for a failed transaction.

First, confirm you have a sufficient balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check the official EBT web portal.
Ask the cashier to run the card again, perhaps on a different machine. Temporary point-of-sale network outages can cause declines.
Inspect your card for any visible damage, such as cracks or a worn magnetic stripe, which can interfere with transactions.
If the card is damaged, you will need to report it as you would a lost card to receive a replacement.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Kroger, and Target. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting answers about your EBT benefits in Arkansas doesn't need to be a frustrating process. Whether you are a current recipient needing to replace a lost card or check your balance, or you are new to the program with application questions, this guide details how to contact customer service and troubleshoot frequent issues.

How to Contact EBT Customer Service in Arkansas

You can reach the Arkansas EBT customer service team through several different channels.

Phone: For card-specific issues like checking your balance or reporting a lost card, the Arkansas EBT Help Desk is available 24/7 at 1-800-997-9999. For questions about case eligibility or benefit amounts, call the DHS General Customer Assistance line at 1-800-482-8988 during business hours. Other specialized numbers are listed on the state's DHS hotlines page.
Email: The Arkansas DHS does not use a general email for EBT support. However, you can report suspected fraud by writing to ContactDHSFraud@arkansas.gov.
Mail: For matters requiring written correspondence, you can send mail to the Division of County Operations at Arkansas Department of Human Services, P.O. Box 1437, Slot S301, Little Rock AR 72203-1437.
In-Person: You can find the address and contact information for your local office by using the interactive DHS County Office Map.

Multi-Lingual Support

Arkansas provides telephone support in multiple languages through an interpreter service. The system offers menus in English and Spanish, and dedicated TTY numbers are available for English, Spanish, and Marshallese through Access Arkansas. For assistance in other languages like Vietnamese, request an interpreter from the EBT Help Desk.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides a convenient way to access benefits, you may occasionally run into problems. Common issues range from a lost card and forgotten PIN to late deposits and transaction errors. Knowing the right steps to take can help you resolve these situations quickly and secure your benefits.

Lost, Stolen, or Damaged Card

If your EBT card is lost, stolen, or too damaged to use, you must act immediately to protect your benefits. The first step is to report the issue to prevent unauthorized use and request a new card.

Call Arkansas EBT Customer Service at 1-800-997-9999. Have your Social Security Number or card number available for identity verification.
Ask the agent to cancel your old card and mail a replacement. If your address has changed, update it first through Access Arkansas or your county DHS office.
You can keep your current PIN or choose to reset it by following the automated prompts during the call.
A replacement card should arrive in three to five business days. Monitor your account for any unauthorized activity while you wait.

Forgotten, Locked, or Compromised PIN

A forgotten PIN can prevent you from using your benefits, while a compromised one puts your account at risk. If you entered the wrong PIN too many times, your account may be temporarily locked for security.

You can reset your PIN by calling 1-800-997-9999 and selecting the PIN-change option from the automated menu.
Choose a new four-digit PIN that is difficult to guess. Avoid using common sequences like 1234 or repeating digits.
If your account was locked after four incorrect PIN attempts, it will automatically unlock the next day.
Always keep your PIN confidential. DHS cannot replace benefits that were stolen using your PIN.

Benefits Not Deposited or Showing Late

It can be alarming if your benefits are not available on the expected day. Before contacting customer service, verify your deposit date and case status, as delays are often caused by simple administrative issues or timing.

Confirm your expected payment date by checking the Arkansas deposit schedule. Benefits are loaded between the 4th and 13th of each month, based on the last digit of your SSN.
Review your case status in Access Arkansas to confirm that all your application or renewal paperwork is complete and processed.
Ensure your address and household details are up to date, as outdated information can lead to account holds.
Remember that weekends, holidays, or system-wide technical issues can delay deposits until the next business day.

Card Declined or Not Working at Checkout

A declined card at the register is often caused by a temporary issue. Before assuming the worst, check your balance and the equipment, as these are common culprits for a failed transaction.

First, confirm you have a sufficient balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check the official EBT web portal.
Ask the cashier to run the card again, perhaps on a different machine. Temporary point-of-sale network outages can cause declines.
Inspect your card for any visible damage, such as cracks or a worn magnetic stripe, which can interfere with transactions.
If the card is damaged, you will need to report it as you would a lost card to receive a replacement.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Kroger, and Target. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting answers about your EBT benefits in Arkansas doesn't need to be a frustrating process. Whether you are a current recipient needing to replace a lost card or check your balance, or you are new to the program with application questions, this guide details how to contact customer service and troubleshoot frequent issues.

How to Contact EBT Customer Service in Arkansas

You can reach the Arkansas EBT customer service team through several different channels.

Phone: For card-specific issues like checking your balance or reporting a lost card, the Arkansas EBT Help Desk is available 24/7 at 1-800-997-9999. For questions about case eligibility or benefit amounts, call the DHS General Customer Assistance line at 1-800-482-8988 during business hours. Other specialized numbers are listed on the state's DHS hotlines page.
Email: The Arkansas DHS does not use a general email for EBT support. However, you can report suspected fraud by writing to ContactDHSFraud@arkansas.gov.
Mail: For matters requiring written correspondence, you can send mail to the Division of County Operations at Arkansas Department of Human Services, P.O. Box 1437, Slot S301, Little Rock AR 72203-1437.
In-Person: You can find the address and contact information for your local office by using the interactive DHS County Office Map.

Multi-Lingual Support

Arkansas provides telephone support in multiple languages through an interpreter service. The system offers menus in English and Spanish, and dedicated TTY numbers are available for English, Spanish, and Marshallese through Access Arkansas. For assistance in other languages like Vietnamese, request an interpreter from the EBT Help Desk.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides a convenient way to access benefits, you may occasionally run into problems. Common issues range from a lost card and forgotten PIN to late deposits and transaction errors. Knowing the right steps to take can help you resolve these situations quickly and secure your benefits.

Lost, Stolen, or Damaged Card

If your EBT card is lost, stolen, or too damaged to use, you must act immediately to protect your benefits. The first step is to report the issue to prevent unauthorized use and request a new card.

Call Arkansas EBT Customer Service at 1-800-997-9999. Have your Social Security Number or card number available for identity verification.
Ask the agent to cancel your old card and mail a replacement. If your address has changed, update it first through Access Arkansas or your county DHS office.
You can keep your current PIN or choose to reset it by following the automated prompts during the call.
A replacement card should arrive in three to five business days. Monitor your account for any unauthorized activity while you wait.

Forgotten, Locked, or Compromised PIN

A forgotten PIN can prevent you from using your benefits, while a compromised one puts your account at risk. If you entered the wrong PIN too many times, your account may be temporarily locked for security.

You can reset your PIN by calling 1-800-997-9999 and selecting the PIN-change option from the automated menu.
Choose a new four-digit PIN that is difficult to guess. Avoid using common sequences like 1234 or repeating digits.
If your account was locked after four incorrect PIN attempts, it will automatically unlock the next day.
Always keep your PIN confidential. DHS cannot replace benefits that were stolen using your PIN.

Benefits Not Deposited or Showing Late

It can be alarming if your benefits are not available on the expected day. Before contacting customer service, verify your deposit date and case status, as delays are often caused by simple administrative issues or timing.

Confirm your expected payment date by checking the Arkansas deposit schedule. Benefits are loaded between the 4th and 13th of each month, based on the last digit of your SSN.
Review your case status in Access Arkansas to confirm that all your application or renewal paperwork is complete and processed.
Ensure your address and household details are up to date, as outdated information can lead to account holds.
Remember that weekends, holidays, or system-wide technical issues can delay deposits until the next business day.

Card Declined or Not Working at Checkout

A declined card at the register is often caused by a temporary issue. Before assuming the worst, check your balance and the equipment, as these are common culprits for a failed transaction.

First, confirm you have a sufficient balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check the official EBT web portal.
Ask the cashier to run the card again, perhaps on a different machine. Temporary point-of-sale network outages can cause declines.
Inspect your card for any visible damage, such as cracks or a worn magnetic stripe, which can interfere with transactions.
If the card is damaged, you will need to report it as you would a lost card to receive a replacement.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Kroger, and Target. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting answers about your EBT benefits in Arkansas doesn't need to be a frustrating process. Whether you are a current recipient needing to replace a lost card or check your balance, or you are new to the program with application questions, this guide details how to contact customer service and troubleshoot frequent issues.

How to Contact EBT Customer Service in Arkansas

You can reach the Arkansas EBT customer service team through several different channels.

Phone: For card-specific issues like checking your balance or reporting a lost card, the Arkansas EBT Help Desk is available 24/7 at 1-800-997-9999. For questions about case eligibility or benefit amounts, call the DHS General Customer Assistance line at 1-800-482-8988 during business hours. Other specialized numbers are listed on the state's DHS hotlines page.
Email: The Arkansas DHS does not use a general email for EBT support. However, you can report suspected fraud by writing to ContactDHSFraud@arkansas.gov.
Mail: For matters requiring written correspondence, you can send mail to the Division of County Operations at Arkansas Department of Human Services, P.O. Box 1437, Slot S301, Little Rock AR 72203-1437.
In-Person: You can find the address and contact information for your local office by using the interactive DHS County Office Map.

Multi-Lingual Support

Arkansas provides telephone support in multiple languages through an interpreter service. The system offers menus in English and Spanish, and dedicated TTY numbers are available for English, Spanish, and Marshallese through Access Arkansas. For assistance in other languages like Vietnamese, request an interpreter from the EBT Help Desk.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides a convenient way to access benefits, you may occasionally run into problems. Common issues range from a lost card and forgotten PIN to late deposits and transaction errors. Knowing the right steps to take can help you resolve these situations quickly and secure your benefits.

Lost, Stolen, or Damaged Card

If your EBT card is lost, stolen, or too damaged to use, you must act immediately to protect your benefits. The first step is to report the issue to prevent unauthorized use and request a new card.

Call Arkansas EBT Customer Service at 1-800-997-9999. Have your Social Security Number or card number available for identity verification.
Ask the agent to cancel your old card and mail a replacement. If your address has changed, update it first through Access Arkansas or your county DHS office.
You can keep your current PIN or choose to reset it by following the automated prompts during the call.
A replacement card should arrive in three to five business days. Monitor your account for any unauthorized activity while you wait.

Forgotten, Locked, or Compromised PIN

A forgotten PIN can prevent you from using your benefits, while a compromised one puts your account at risk. If you entered the wrong PIN too many times, your account may be temporarily locked for security.

You can reset your PIN by calling 1-800-997-9999 and selecting the PIN-change option from the automated menu.
Choose a new four-digit PIN that is difficult to guess. Avoid using common sequences like 1234 or repeating digits.
If your account was locked after four incorrect PIN attempts, it will automatically unlock the next day.
Always keep your PIN confidential. DHS cannot replace benefits that were stolen using your PIN.

Benefits Not Deposited or Showing Late

It can be alarming if your benefits are not available on the expected day. Before contacting customer service, verify your deposit date and case status, as delays are often caused by simple administrative issues or timing.

Confirm your expected payment date by checking the Arkansas deposit schedule. Benefits are loaded between the 4th and 13th of each month, based on the last digit of your SSN.
Review your case status in Access Arkansas to confirm that all your application or renewal paperwork is complete and processed.
Ensure your address and household details are up to date, as outdated information can lead to account holds.
Remember that weekends, holidays, or system-wide technical issues can delay deposits until the next business day.

Card Declined or Not Working at Checkout

A declined card at the register is often caused by a temporary issue. Before assuming the worst, check your balance and the equipment, as these are common culprits for a failed transaction.

First, confirm you have a sufficient balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check the official EBT web portal.
Ask the cashier to run the card again, perhaps on a different machine. Temporary point-of-sale network outages can cause declines.
Inspect your card for any visible damage, such as cracks or a worn magnetic stripe, which can interfere with transactions.
If the card is damaged, you will need to report it as you would a lost card to receive a replacement.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Kroger, and Target. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting answers about your EBT benefits in Arkansas doesn't need to be a frustrating process. Whether you are a current recipient needing to replace a lost card or check your balance, or you are new to the program with application questions, this guide details how to contact customer service and troubleshoot frequent issues.

How to Contact EBT Customer Service in Arkansas

You can reach the Arkansas EBT customer service team through several different channels.

Phone: For card-specific issues like checking your balance or reporting a lost card, the Arkansas EBT Help Desk is available 24/7 at 1-800-997-9999. For questions about case eligibility or benefit amounts, call the DHS General Customer Assistance line at 1-800-482-8988 during business hours. Other specialized numbers are listed on the state's DHS hotlines page.
Email: The Arkansas DHS does not use a general email for EBT support. However, you can report suspected fraud by writing to ContactDHSFraud@arkansas.gov.
Mail: For matters requiring written correspondence, you can send mail to the Division of County Operations at Arkansas Department of Human Services, P.O. Box 1437, Slot S301, Little Rock AR 72203-1437.
In-Person: You can find the address and contact information for your local office by using the interactive DHS County Office Map.

Multi-Lingual Support

Arkansas provides telephone support in multiple languages through an interpreter service. The system offers menus in English and Spanish, and dedicated TTY numbers are available for English, Spanish, and Marshallese through Access Arkansas. For assistance in other languages like Vietnamese, request an interpreter from the EBT Help Desk.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides a convenient way to access benefits, you may occasionally run into problems. Common issues range from a lost card and forgotten PIN to late deposits and transaction errors. Knowing the right steps to take can help you resolve these situations quickly and secure your benefits.

Lost, Stolen, or Damaged Card

If your EBT card is lost, stolen, or too damaged to use, you must act immediately to protect your benefits. The first step is to report the issue to prevent unauthorized use and request a new card.

Call Arkansas EBT Customer Service at 1-800-997-9999. Have your Social Security Number or card number available for identity verification.
Ask the agent to cancel your old card and mail a replacement. If your address has changed, update it first through Access Arkansas or your county DHS office.
You can keep your current PIN or choose to reset it by following the automated prompts during the call.
A replacement card should arrive in three to five business days. Monitor your account for any unauthorized activity while you wait.

Forgotten, Locked, or Compromised PIN

A forgotten PIN can prevent you from using your benefits, while a compromised one puts your account at risk. If you entered the wrong PIN too many times, your account may be temporarily locked for security.

You can reset your PIN by calling 1-800-997-9999 and selecting the PIN-change option from the automated menu.
Choose a new four-digit PIN that is difficult to guess. Avoid using common sequences like 1234 or repeating digits.
If your account was locked after four incorrect PIN attempts, it will automatically unlock the next day.
Always keep your PIN confidential. DHS cannot replace benefits that were stolen using your PIN.

Benefits Not Deposited or Showing Late

It can be alarming if your benefits are not available on the expected day. Before contacting customer service, verify your deposit date and case status, as delays are often caused by simple administrative issues or timing.

Confirm your expected payment date by checking the Arkansas deposit schedule. Benefits are loaded between the 4th and 13th of each month, based on the last digit of your SSN.
Review your case status in Access Arkansas to confirm that all your application or renewal paperwork is complete and processed.
Ensure your address and household details are up to date, as outdated information can lead to account holds.
Remember that weekends, holidays, or system-wide technical issues can delay deposits until the next business day.

Card Declined or Not Working at Checkout

A declined card at the register is often caused by a temporary issue. Before assuming the worst, check your balance and the equipment, as these are common culprits for a failed transaction.

First, confirm you have a sufficient balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check the official EBT web portal.
Ask the cashier to run the card again, perhaps on a different machine. Temporary point-of-sale network outages can cause declines.
Inspect your card for any visible damage, such as cracks or a worn magnetic stripe, which can interfere with transactions.
If the card is damaged, you will need to report it as you would a lost card to receive a replacement.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Kroger, and Target. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.