South Dakota EBT Customer Service: How to Get Help & Common Issues

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Dealing with your EBT benefits in South Dakota can be confusing, especially when you run into an issue or have questions. Whether you need to replace a lost card, reset your PIN, or find the South Dakota EBT customer service number to ask about applying, this guide provides step-by-step instructions to help you get the support you need quickly.

How to Contact EBT Customer Service in South Dakota

You can reach EBT customer service through several methods, depending on the type of assistance you need.

Phone:
The main South Dakota EBT customer service number is 800-604-5099. This line is available 24/7 for automated help and live support with balance inquiries, PIN changes, transaction history, and reporting lost or stolen cards.
For other issues, you can call the program office at 605-773-6527 for state-level administration questions or the SNAP Information Line at 877-999-5612 for eligibility questions during business hours. A 24-hour hotline is also available at 800-765-7867 to report suspected fraud.
Email:
There is no dedicated public email address for EBT customer service in South Dakota. If you need to send documents or information electronically, it is best to call one of the support numbers first to request the correct email contact for your specific situation.
Mail:
For official correspondence or to submit documents, you can send mail to the South Dakota Department of Social Services – Economic Assistance Division, 700 Governors Drive, Pierre, SD 57501-2291. Be sure to mark your correspondence with “ATTN: EBT” to direct it properly.
In-Person:
To get help face-to-face, you can locate your nearest county office using the Department of Social Services “Find Your Local Office” directory. This tool provides addresses, phone numbers, and hours for each branch offering customer service for EBT in South Dakota.

Multi-Lingual Support

South Dakota provides interpreter services for EBT customer service inquiries. The automated phone system offers menus in English and Spanish, while live representatives can connect you with interpreters for other languages, including Lakota and Vietnamese. If you need assistance, simply ask the representative for an interpreter when calling the South Dakota EBT customer service number.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your EBT card is usually straightforward, but problems can arise. From a lost card to a declined transaction, knowing the right steps to take can resolve issues quickly and protect your benefits.

Lost, Stolen, or Damaged EBT Card

If your card is missing, damaged, or you see unauthorized charges, you must act immediately to protect your remaining balance. The South Dakota EBT customer service number is available 24/7 for these emergencies.

Call EBT customer service at 800-604-5099 as soon as you notice a problem and ask the agent to freeze the account.
Request a replacement card through the phone system, the ebtEDGE mobile app, or the cardholder portal. Households are limited to two replacement cards per federal fiscal year.
If benefits were stolen, tell the agent you want to file a theft claim. You must follow up with your local DSS benefits specialist within 30 days to seek reimbursement.
Confirm your mailing address during the call. A new card typically arrives in 7–10 days, but you can ask if expedited pick-up is an option at a local office.
When the new card arrives, activate it and set a new PIN before you try to use it.

Forgotten or Locked PIN

Your four-digit PIN is required for all purchases. Entering the wrong PIN three times in one day will lock your card until the following day. If you need help, you can contact EBT customer service for South Dakota.

If you think you remember the PIN, re-enter it carefully. You have two more attempts that day before the card locks.
If you cannot remember the PIN, choose a new one using the ebtEDGE app, the ebtEDGE.com portal, or by calling customer service and following the prompts.
Create a strong PIN that is not easy to guess, like a birthday or address. Never write the PIN on your card or keep it in the same place.
After changing your PIN, make a small purchase or a balance inquiry to confirm the update was successful.
If the card still shows an error, contact customer service to confirm the reset went through and the card is active.

Benefits Not Showing or Delayed Deposit

If your expected SNAP deposit is missing, it could be due to processing delays, holidays, or a system issue. You can check the South Dakota deposit schedule to see if a holiday is affecting the timeline, as payments on weekends or holidays usually post the next business day.

First, confirm the funds are truly absent. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
Review recent mail or messages for any notices about recertification that could place a hold on your account.
If your application or renewal is still processing, contact your DSS benefits specialist to verify they have all the required paperwork.
When none of these explains the delay, you may need to request a case inquiry from customer service for EBT in South Dakota.

Card Declined or Error Messages at Checkout

Sometimes a card is declined at checkout with messages like “inactive card” or “insufficient balance,” even when you believe there are funds available. These issues can often be resolved with a few simple steps.

Write down the exact error message and the date, time, and store where it happened.
Verify your balance. If funds are low, you must pay the difference with another method or remove items. You can find a full guide on how to check your EBT balance.
For an “invalid PIN” error, follow the steps to reset your PIN.
An “inactive card” message usually means the card was never activated or has been reported lost. Call customer service to reactivate it or order a new one.
If you suspect a terminal glitch, ask the cashier to rerun the transaction on another register. If it still fails, report the incident to customer service.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, and Whole Foods. To get started, link your EBT card to the app.

After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This is a great way to manage your funds without needing to call the South Dakota EBT customer service number for a simple balance check.

Download Benny to take control of your spending and get more out of your EBT benefits. While the app helps you manage your balance, remember that EBT customer service in South Dakota is available for account issues.

Frequently Asked Questions

SHARE

Dealing with your EBT benefits in South Dakota can be confusing, especially when you run into an issue or have questions. Whether you need to replace a lost card, reset your PIN, or find the South Dakota EBT customer service number to ask about applying, this guide provides step-by-step instructions to help you get the support you need quickly.

How to Contact EBT Customer Service in South Dakota

You can reach EBT customer service through several methods, depending on the type of assistance you need.

Phone:
The main South Dakota EBT customer service number is 800-604-5099. This line is available 24/7 for automated help and live support with balance inquiries, PIN changes, transaction history, and reporting lost or stolen cards.
For other issues, you can call the program office at 605-773-6527 for state-level administration questions or the SNAP Information Line at 877-999-5612 for eligibility questions during business hours. A 24-hour hotline is also available at 800-765-7867 to report suspected fraud.
Email:
There is no dedicated public email address for EBT customer service in South Dakota. If you need to send documents or information electronically, it is best to call one of the support numbers first to request the correct email contact for your specific situation.
Mail:
For official correspondence or to submit documents, you can send mail to the South Dakota Department of Social Services – Economic Assistance Division, 700 Governors Drive, Pierre, SD 57501-2291. Be sure to mark your correspondence with “ATTN: EBT” to direct it properly.
In-Person:
To get help face-to-face, you can locate your nearest county office using the Department of Social Services “Find Your Local Office” directory. This tool provides addresses, phone numbers, and hours for each branch offering customer service for EBT in South Dakota.

Multi-Lingual Support

South Dakota provides interpreter services for EBT customer service inquiries. The automated phone system offers menus in English and Spanish, while live representatives can connect you with interpreters for other languages, including Lakota and Vietnamese. If you need assistance, simply ask the representative for an interpreter when calling the South Dakota EBT customer service number.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your EBT card is usually straightforward, but problems can arise. From a lost card to a declined transaction, knowing the right steps to take can resolve issues quickly and protect your benefits.

Lost, Stolen, or Damaged EBT Card

If your card is missing, damaged, or you see unauthorized charges, you must act immediately to protect your remaining balance. The South Dakota EBT customer service number is available 24/7 for these emergencies.

Call EBT customer service at 800-604-5099 as soon as you notice a problem and ask the agent to freeze the account.
Request a replacement card through the phone system, the ebtEDGE mobile app, or the cardholder portal. Households are limited to two replacement cards per federal fiscal year.
If benefits were stolen, tell the agent you want to file a theft claim. You must follow up with your local DSS benefits specialist within 30 days to seek reimbursement.
Confirm your mailing address during the call. A new card typically arrives in 7–10 days, but you can ask if expedited pick-up is an option at a local office.
When the new card arrives, activate it and set a new PIN before you try to use it.

Forgotten or Locked PIN

Your four-digit PIN is required for all purchases. Entering the wrong PIN three times in one day will lock your card until the following day. If you need help, you can contact EBT customer service for South Dakota.

If you think you remember the PIN, re-enter it carefully. You have two more attempts that day before the card locks.
If you cannot remember the PIN, choose a new one using the ebtEDGE app, the ebtEDGE.com portal, or by calling customer service and following the prompts.
Create a strong PIN that is not easy to guess, like a birthday or address. Never write the PIN on your card or keep it in the same place.
After changing your PIN, make a small purchase or a balance inquiry to confirm the update was successful.
If the card still shows an error, contact customer service to confirm the reset went through and the card is active.

Benefits Not Showing or Delayed Deposit

If your expected SNAP deposit is missing, it could be due to processing delays, holidays, or a system issue. You can check the South Dakota deposit schedule to see if a holiday is affecting the timeline, as payments on weekends or holidays usually post the next business day.

First, confirm the funds are truly absent. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
Review recent mail or messages for any notices about recertification that could place a hold on your account.
If your application or renewal is still processing, contact your DSS benefits specialist to verify they have all the required paperwork.
When none of these explains the delay, you may need to request a case inquiry from customer service for EBT in South Dakota.

Card Declined or Error Messages at Checkout

Sometimes a card is declined at checkout with messages like “inactive card” or “insufficient balance,” even when you believe there are funds available. These issues can often be resolved with a few simple steps.

Write down the exact error message and the date, time, and store where it happened.
Verify your balance. If funds are low, you must pay the difference with another method or remove items. You can find a full guide on how to check your EBT balance.
For an “invalid PIN” error, follow the steps to reset your PIN.
An “inactive card” message usually means the card was never activated or has been reported lost. Call customer service to reactivate it or order a new one.
If you suspect a terminal glitch, ask the cashier to rerun the transaction on another register. If it still fails, report the incident to customer service.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, and Whole Foods. To get started, link your EBT card to the app.

After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This is a great way to manage your funds without needing to call the South Dakota EBT customer service number for a simple balance check.

Download Benny to take control of your spending and get more out of your EBT benefits. While the app helps you manage your balance, remember that EBT customer service in South Dakota is available for account issues.

Frequently Asked Questions

SHARE

Dealing with your EBT benefits in South Dakota can be confusing, especially when you run into an issue or have questions. Whether you need to replace a lost card, reset your PIN, or find the South Dakota EBT customer service number to ask about applying, this guide provides step-by-step instructions to help you get the support you need quickly.

How to Contact EBT Customer Service in South Dakota

You can reach EBT customer service through several methods, depending on the type of assistance you need.

Phone:
The main South Dakota EBT customer service number is 800-604-5099. This line is available 24/7 for automated help and live support with balance inquiries, PIN changes, transaction history, and reporting lost or stolen cards.
For other issues, you can call the program office at 605-773-6527 for state-level administration questions or the SNAP Information Line at 877-999-5612 for eligibility questions during business hours. A 24-hour hotline is also available at 800-765-7867 to report suspected fraud.
Email:
There is no dedicated public email address for EBT customer service in South Dakota. If you need to send documents or information electronically, it is best to call one of the support numbers first to request the correct email contact for your specific situation.
Mail:
For official correspondence or to submit documents, you can send mail to the South Dakota Department of Social Services – Economic Assistance Division, 700 Governors Drive, Pierre, SD 57501-2291. Be sure to mark your correspondence with “ATTN: EBT” to direct it properly.
In-Person:
To get help face-to-face, you can locate your nearest county office using the Department of Social Services “Find Your Local Office” directory. This tool provides addresses, phone numbers, and hours for each branch offering customer service for EBT in South Dakota.

Multi-Lingual Support

South Dakota provides interpreter services for EBT customer service inquiries. The automated phone system offers menus in English and Spanish, while live representatives can connect you with interpreters for other languages, including Lakota and Vietnamese. If you need assistance, simply ask the representative for an interpreter when calling the South Dakota EBT customer service number.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your EBT card is usually straightforward, but problems can arise. From a lost card to a declined transaction, knowing the right steps to take can resolve issues quickly and protect your benefits.

Lost, Stolen, or Damaged EBT Card

If your card is missing, damaged, or you see unauthorized charges, you must act immediately to protect your remaining balance. The South Dakota EBT customer service number is available 24/7 for these emergencies.

Call EBT customer service at 800-604-5099 as soon as you notice a problem and ask the agent to freeze the account.
Request a replacement card through the phone system, the ebtEDGE mobile app, or the cardholder portal. Households are limited to two replacement cards per federal fiscal year.
If benefits were stolen, tell the agent you want to file a theft claim. You must follow up with your local DSS benefits specialist within 30 days to seek reimbursement.
Confirm your mailing address during the call. A new card typically arrives in 7–10 days, but you can ask if expedited pick-up is an option at a local office.
When the new card arrives, activate it and set a new PIN before you try to use it.

Forgotten or Locked PIN

Your four-digit PIN is required for all purchases. Entering the wrong PIN three times in one day will lock your card until the following day. If you need help, you can contact EBT customer service for South Dakota.

If you think you remember the PIN, re-enter it carefully. You have two more attempts that day before the card locks.
If you cannot remember the PIN, choose a new one using the ebtEDGE app, the ebtEDGE.com portal, or by calling customer service and following the prompts.
Create a strong PIN that is not easy to guess, like a birthday or address. Never write the PIN on your card or keep it in the same place.
After changing your PIN, make a small purchase or a balance inquiry to confirm the update was successful.
If the card still shows an error, contact customer service to confirm the reset went through and the card is active.

Benefits Not Showing or Delayed Deposit

If your expected SNAP deposit is missing, it could be due to processing delays, holidays, or a system issue. You can check the South Dakota deposit schedule to see if a holiday is affecting the timeline, as payments on weekends or holidays usually post the next business day.

First, confirm the funds are truly absent. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
Review recent mail or messages for any notices about recertification that could place a hold on your account.
If your application or renewal is still processing, contact your DSS benefits specialist to verify they have all the required paperwork.
When none of these explains the delay, you may need to request a case inquiry from customer service for EBT in South Dakota.

Card Declined or Error Messages at Checkout

Sometimes a card is declined at checkout with messages like “inactive card” or “insufficient balance,” even when you believe there are funds available. These issues can often be resolved with a few simple steps.

Write down the exact error message and the date, time, and store where it happened.
Verify your balance. If funds are low, you must pay the difference with another method or remove items. You can find a full guide on how to check your EBT balance.
For an “invalid PIN” error, follow the steps to reset your PIN.
An “inactive card” message usually means the card was never activated or has been reported lost. Call customer service to reactivate it or order a new one.
If you suspect a terminal glitch, ask the cashier to rerun the transaction on another register. If it still fails, report the incident to customer service.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, and Whole Foods. To get started, link your EBT card to the app.

After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This is a great way to manage your funds without needing to call the South Dakota EBT customer service number for a simple balance check.

Download Benny to take control of your spending and get more out of your EBT benefits. While the app helps you manage your balance, remember that EBT customer service in South Dakota is available for account issues.

Frequently Asked Questions

SHARE

Dealing with your EBT benefits in South Dakota can be confusing, especially when you run into an issue or have questions. Whether you need to replace a lost card, reset your PIN, or find the South Dakota EBT customer service number to ask about applying, this guide provides step-by-step instructions to help you get the support you need quickly.

How to Contact EBT Customer Service in South Dakota

You can reach EBT customer service through several methods, depending on the type of assistance you need.

Phone:
The main South Dakota EBT customer service number is 800-604-5099. This line is available 24/7 for automated help and live support with balance inquiries, PIN changes, transaction history, and reporting lost or stolen cards.
For other issues, you can call the program office at 605-773-6527 for state-level administration questions or the SNAP Information Line at 877-999-5612 for eligibility questions during business hours. A 24-hour hotline is also available at 800-765-7867 to report suspected fraud.
Email:
There is no dedicated public email address for EBT customer service in South Dakota. If you need to send documents or information electronically, it is best to call one of the support numbers first to request the correct email contact for your specific situation.
Mail:
For official correspondence or to submit documents, you can send mail to the South Dakota Department of Social Services – Economic Assistance Division, 700 Governors Drive, Pierre, SD 57501-2291. Be sure to mark your correspondence with “ATTN: EBT” to direct it properly.
In-Person:
To get help face-to-face, you can locate your nearest county office using the Department of Social Services “Find Your Local Office” directory. This tool provides addresses, phone numbers, and hours for each branch offering customer service for EBT in South Dakota.

Multi-Lingual Support

South Dakota provides interpreter services for EBT customer service inquiries. The automated phone system offers menus in English and Spanish, while live representatives can connect you with interpreters for other languages, including Lakota and Vietnamese. If you need assistance, simply ask the representative for an interpreter when calling the South Dakota EBT customer service number.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your EBT card is usually straightforward, but problems can arise. From a lost card to a declined transaction, knowing the right steps to take can resolve issues quickly and protect your benefits.

Lost, Stolen, or Damaged EBT Card

If your card is missing, damaged, or you see unauthorized charges, you must act immediately to protect your remaining balance. The South Dakota EBT customer service number is available 24/7 for these emergencies.

Call EBT customer service at 800-604-5099 as soon as you notice a problem and ask the agent to freeze the account.
Request a replacement card through the phone system, the ebtEDGE mobile app, or the cardholder portal. Households are limited to two replacement cards per federal fiscal year.
If benefits were stolen, tell the agent you want to file a theft claim. You must follow up with your local DSS benefits specialist within 30 days to seek reimbursement.
Confirm your mailing address during the call. A new card typically arrives in 7–10 days, but you can ask if expedited pick-up is an option at a local office.
When the new card arrives, activate it and set a new PIN before you try to use it.

Forgotten or Locked PIN

Your four-digit PIN is required for all purchases. Entering the wrong PIN three times in one day will lock your card until the following day. If you need help, you can contact EBT customer service for South Dakota.

If you think you remember the PIN, re-enter it carefully. You have two more attempts that day before the card locks.
If you cannot remember the PIN, choose a new one using the ebtEDGE app, the ebtEDGE.com portal, or by calling customer service and following the prompts.
Create a strong PIN that is not easy to guess, like a birthday or address. Never write the PIN on your card or keep it in the same place.
After changing your PIN, make a small purchase or a balance inquiry to confirm the update was successful.
If the card still shows an error, contact customer service to confirm the reset went through and the card is active.

Benefits Not Showing or Delayed Deposit

If your expected SNAP deposit is missing, it could be due to processing delays, holidays, or a system issue. You can check the South Dakota deposit schedule to see if a holiday is affecting the timeline, as payments on weekends or holidays usually post the next business day.

First, confirm the funds are truly absent. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
Review recent mail or messages for any notices about recertification that could place a hold on your account.
If your application or renewal is still processing, contact your DSS benefits specialist to verify they have all the required paperwork.
When none of these explains the delay, you may need to request a case inquiry from customer service for EBT in South Dakota.

Card Declined or Error Messages at Checkout

Sometimes a card is declined at checkout with messages like “inactive card” or “insufficient balance,” even when you believe there are funds available. These issues can often be resolved with a few simple steps.

Write down the exact error message and the date, time, and store where it happened.
Verify your balance. If funds are low, you must pay the difference with another method or remove items. You can find a full guide on how to check your EBT balance.
For an “invalid PIN” error, follow the steps to reset your PIN.
An “inactive card” message usually means the card was never activated or has been reported lost. Call customer service to reactivate it or order a new one.
If you suspect a terminal glitch, ask the cashier to rerun the transaction on another register. If it still fails, report the incident to customer service.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, and Whole Foods. To get started, link your EBT card to the app.

After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This is a great way to manage your funds without needing to call the South Dakota EBT customer service number for a simple balance check.

Download Benny to take control of your spending and get more out of your EBT benefits. While the app helps you manage your balance, remember that EBT customer service in South Dakota is available for account issues.

Frequently Asked Questions

SHARE

Dealing with your EBT benefits in South Dakota can be confusing, especially when you run into an issue or have questions. Whether you need to replace a lost card, reset your PIN, or find the South Dakota EBT customer service number to ask about applying, this guide provides step-by-step instructions to help you get the support you need quickly.

How to Contact EBT Customer Service in South Dakota

You can reach EBT customer service through several methods, depending on the type of assistance you need.

Phone:
The main South Dakota EBT customer service number is 800-604-5099. This line is available 24/7 for automated help and live support with balance inquiries, PIN changes, transaction history, and reporting lost or stolen cards.
For other issues, you can call the program office at 605-773-6527 for state-level administration questions or the SNAP Information Line at 877-999-5612 for eligibility questions during business hours. A 24-hour hotline is also available at 800-765-7867 to report suspected fraud.
Email:
There is no dedicated public email address for EBT customer service in South Dakota. If you need to send documents or information electronically, it is best to call one of the support numbers first to request the correct email contact for your specific situation.
Mail:
For official correspondence or to submit documents, you can send mail to the South Dakota Department of Social Services – Economic Assistance Division, 700 Governors Drive, Pierre, SD 57501-2291. Be sure to mark your correspondence with “ATTN: EBT” to direct it properly.
In-Person:
To get help face-to-face, you can locate your nearest county office using the Department of Social Services “Find Your Local Office” directory. This tool provides addresses, phone numbers, and hours for each branch offering customer service for EBT in South Dakota.

Multi-Lingual Support

South Dakota provides interpreter services for EBT customer service inquiries. The automated phone system offers menus in English and Spanish, while live representatives can connect you with interpreters for other languages, including Lakota and Vietnamese. If you need assistance, simply ask the representative for an interpreter when calling the South Dakota EBT customer service number.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your EBT card is usually straightforward, but problems can arise. From a lost card to a declined transaction, knowing the right steps to take can resolve issues quickly and protect your benefits.

Lost, Stolen, or Damaged EBT Card

If your card is missing, damaged, or you see unauthorized charges, you must act immediately to protect your remaining balance. The South Dakota EBT customer service number is available 24/7 for these emergencies.

Call EBT customer service at 800-604-5099 as soon as you notice a problem and ask the agent to freeze the account.
Request a replacement card through the phone system, the ebtEDGE mobile app, or the cardholder portal. Households are limited to two replacement cards per federal fiscal year.
If benefits were stolen, tell the agent you want to file a theft claim. You must follow up with your local DSS benefits specialist within 30 days to seek reimbursement.
Confirm your mailing address during the call. A new card typically arrives in 7–10 days, but you can ask if expedited pick-up is an option at a local office.
When the new card arrives, activate it and set a new PIN before you try to use it.

Forgotten or Locked PIN

Your four-digit PIN is required for all purchases. Entering the wrong PIN three times in one day will lock your card until the following day. If you need help, you can contact EBT customer service for South Dakota.

If you think you remember the PIN, re-enter it carefully. You have two more attempts that day before the card locks.
If you cannot remember the PIN, choose a new one using the ebtEDGE app, the ebtEDGE.com portal, or by calling customer service and following the prompts.
Create a strong PIN that is not easy to guess, like a birthday or address. Never write the PIN on your card or keep it in the same place.
After changing your PIN, make a small purchase or a balance inquiry to confirm the update was successful.
If the card still shows an error, contact customer service to confirm the reset went through and the card is active.

Benefits Not Showing or Delayed Deposit

If your expected SNAP deposit is missing, it could be due to processing delays, holidays, or a system issue. You can check the South Dakota deposit schedule to see if a holiday is affecting the timeline, as payments on weekends or holidays usually post the next business day.

First, confirm the funds are truly absent. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
Review recent mail or messages for any notices about recertification that could place a hold on your account.
If your application or renewal is still processing, contact your DSS benefits specialist to verify they have all the required paperwork.
When none of these explains the delay, you may need to request a case inquiry from customer service for EBT in South Dakota.

Card Declined or Error Messages at Checkout

Sometimes a card is declined at checkout with messages like “inactive card” or “insufficient balance,” even when you believe there are funds available. These issues can often be resolved with a few simple steps.

Write down the exact error message and the date, time, and store where it happened.
Verify your balance. If funds are low, you must pay the difference with another method or remove items. You can find a full guide on how to check your EBT balance.
For an “invalid PIN” error, follow the steps to reset your PIN.
An “inactive card” message usually means the card was never activated or has been reported lost. Call customer service to reactivate it or order a new one.
If you suspect a terminal glitch, ask the cashier to rerun the transaction on another register. If it still fails, report the incident to customer service.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, and Whole Foods. To get started, link your EBT card to the app.

After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This is a great way to manage your funds without needing to call the South Dakota EBT customer service number for a simple balance check.

Download Benny to take control of your spending and get more out of your EBT benefits. While the app helps you manage your balance, remember that EBT customer service in South Dakota is available for account issues.