Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into issues. Common problems range from a lost card to a declined transaction. Fortunately, most situations have straightforward solutions you can handle yourself with a quick phone call or by checking your account details online.

Lost or Stolen Card or Unauthorized Transactions

A missing card or suspicious charges can be alarming, but quick action can protect your benefits. The first step is always to report the issue immediately to prevent further loss. The right customer service for EBT in New Hampshire will guide you through the process of securing your account.

• Immediately call the 24-hour EBT Customer Service Center at 1-888-997-9777 to report the card and have it deactivated.

• Follow the prompts to request a free replacement card and confirm your mailing address.

• If you see unauthorized charges, ask how to file a claim for stolen benefits. You must submit the required signed statement within 10 days.

• Set a new PIN as soon as your replacement card arrives.

Forgotten, Locked, or Compromised PIN

Your PIN is your key to accessing your benefits, so forgetting it or having it compromised can be a major roadblock. You can find the New Hampshire EBT customer service number on the back of your card. Resetting your PIN is a simple process you can do over the phone.

• Call the customer service line and select the option to change or unlock your PIN.

• Verify your identity with your card number, the last four digits of your Social Security number, and your date of birth.

• Enter a new four-digit PIN that is hard to guess and write it down in a secure place.

• Test the new PIN at an ATM or checkout to confirm it is active. You can find more details on the SNAP electronic benefits page.

Card Declined or Not Working at Checkout

A declined card at the checkout counter can be frustrating. The issue could be anything from insufficient funds to a faulty card reader. Before seeking EBT customer service in New Hampshire, you can quickly troubleshoot the problem yourself with these steps.

• First, confirm you have enough funds. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last receipt.

• If the card is visibly damaged, cracked, or demagnetized, call customer service to request a replacement.

• Ask the cashier to retry the transaction on a different payment terminal, as a single machine can sometimes go offline.

• If it still fails, check if a system-wide outage is affecting your account. A full guide on checking your balance provides more methods.

Benefits Not Loaded or Delayed Deposit

If your benefits haven't appeared as expected, it could be due to a holiday, a weekend, or a pending case update. You can check the EBT deposit schedule for New Hampshire to see if your payment date was affected by a non-business day.

• Call the balance hotline to hear recent deposits and compare them with the amount you expected.

• If no benefits have been posted, ask if your case is awaiting recertification or required documentation.

• Provide any missing paperwork to your district office or upload it through NH Easy, then confirm it was received.

• Recheck your balance after 24 hours. If the benefits are still missing, escalate the issue to a supervisor.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

While you may need the New Hampshire EBT customer service number for some issues, you can Download Benny to take control of your spending and get more out of your EBT benefits.