Texas EBT Customer Service: How to Get Help & Common Issues

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Handling your EBT benefits in Texas shouldn't be a source of frustration. Whether you're a current cardholder who needs to replace a lost card or reset a PIN, or you're new to the program with application questions, this guide contains clear steps for contacting Texas EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Texas

You have several options for contacting EBT customer service in Texas, depending on the help you need.

Phone: For card-specific issues like checking a balance or reporting a lost card, the Lone Star Card Help Desk is available 24/7 at 1-800-777-7328. For questions about your benefits case, call the HHSC line at 2-1-1 (then press 2) or 1-877-541-7905 on weekdays from 8 a.m. to 6 p.m. CT. Additional contact information is available online.
Email: Texas does not publish a customer service email address for EBT or SNAP inquiries. If you need assistance, it is best to use one of the designated phone numbers.
Mail: For EBT-related correspondence, you can send mail to the Texas Health and Human Services Commission, P.O. Box 149024, Austin, TX 78714-9024.
In-Person: You can locate the nearest HHSC benefits office by using the Find an Office tool online. Alternatively, you can call 2-1-1 and ask an operator for the address of the closest office.

Multi-Lingual Support

Texas provides interpreter services for EBT customer service inquiries through the HHSC language line. This support is available for both the Lone Star Card and HHSC benefits phone numbers. Common languages include Spanish, Vietnamese, and Mandarin Chinese, and a full list of options is available in the Texas HHS Language Access Plan online.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Lone Star Card is generally reliable, you might occasionally run into issues. Problems can include a lost card, a forgotten PIN, or suspicious transactions. Fortunately, there are clear steps to resolve these common situations and secure your benefits.

Lost or Stolen Lone Star Card

If your card is missing, it is important to act immediately to prevent anyone else from using your benefits. You can freeze your card and request a replacement by following a few simple steps to protect your account.

Immediately call the Lone Star Card Help Desk at 800-777-7328 to report the card missing.
Follow the automated prompts to speak with an agent and have them freeze the card.
Verify your identity and ask for a replacement. It should arrive by mail in about seven days, and your balance will transfer automatically.
You can confirm the card is frozen and track the replacement through the Your Texas Benefits app.
Once the new card arrives, activate it and set a new PIN before using it. More details are available on the fraud awareness page.

Damaged Card or Swiping Errors

A worn-out or damaged card might fail to swipe at checkout terminals. Before requesting a new one, it is a good idea to confirm the card is truly the problem and not the store's equipment.

First, try using your card in a different checkout lane or at another store to confirm the issue is not with the terminal.
If the card still fails, open the Your Texas Benefits app and use the “Freeze Card” function to prevent issues.
Call the Help Desk at 800-777-7328 and choose the option for a non-working card to get a replacement mailed to you.
Ensure your mailing address on file is current. If not, the agent will direct you to 2-1-1 to update it before the new card is sent.
After your replacement arrives, test it and keep the receipt to confirm your balance transferred. You can find more answers in the Lone Star Card FAQ.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common problem. You can easily reset it over the phone to regain access to your account and continue using your benefits.

Dial 800-777-7328 and select the option to “change or reset PIN.”
After providing your information, you can create a new four-digit PIN. Choose one that is not easy to guess.
Write down your PIN and keep it in a safe place away from your Lone Star Card.
Consider changing your PIN regularly for added security, which can be done via the phone line or the Your Texas Benefits app.
Test your new PIN at a store or ATM. If it does not work, contact customer service immediately.

Suspicious Transactions or Potential Fraud

Card skimming and other scams can lead to unauthorized charges on your account. Regularly reviewing your transaction history helps you spot and report fraud quickly, which is the first step in protecting your benefits.

Check your recent purchases in the Your Texas Benefits app or by calling the help desk for your last 10 transactions.
If you spot an unauthorized charge, freeze the card in the app or call customer service to cancel it and request a new one.
Change your PIN immediately as an extra precaution.
Report the theft to the HHSC Office of Inspector General at 800-436-6184 and file a local police report. As HHSC warns Texans, scams are common.
Hold onto your police report number and any other documentation. You might be eligible for replacement SNAP benefits.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on qualifying purchases from retailers like Walmart, Target, Kroger, and Costco. To begin, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and make your EBT benefits go further.

How to Check Your Texas EBT Card Balance

Knowing your EBT card balance is important for managing your monthly food budget. Texas provides several ways to check your SNAP and cash account balances, so you can choose the method that works best for you.

By Phone: Call the Lone Star Card Help Desk at 800-777-7328. The automated system is available 24/7 to provide your current balance.
On Your Receipt: After making a purchase, your remaining EBT balance is usually printed at the bottom of the store receipt.
Online Portal: You can view your balance and transaction history by logging into the Your Texas Benefits website.

A Simpler Way with a Mobile App

For a more convenient option, you can check your balance directly from your smartphone. The Benny app shows your real-time SNAP and EBT Cash balance, so you always know how much you have available to spend.

Benny also helps you stretch your budget by giving you cashback on eligible grocery items purchased at participating retailers.

Ready to get started? Download Benny to take control of your EBT balance and begin earning rewards today.

SHARE

Handling your EBT benefits in Texas shouldn't be a source of frustration. Whether you're a current cardholder who needs to replace a lost card or reset a PIN, or you're new to the program with application questions, this guide contains clear steps for contacting Texas EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Texas

You have several options for contacting EBT customer service in Texas, depending on the help you need.

Phone: For card-specific issues like checking a balance or reporting a lost card, the Lone Star Card Help Desk is available 24/7 at 1-800-777-7328. For questions about your benefits case, call the HHSC line at 2-1-1 (then press 2) or 1-877-541-7905 on weekdays from 8 a.m. to 6 p.m. CT. Additional contact information is available online.
Email: Texas does not publish a customer service email address for EBT or SNAP inquiries. If you need assistance, it is best to use one of the designated phone numbers.
Mail: For EBT-related correspondence, you can send mail to the Texas Health and Human Services Commission, P.O. Box 149024, Austin, TX 78714-9024.
In-Person: You can locate the nearest HHSC benefits office by using the Find an Office tool online. Alternatively, you can call 2-1-1 and ask an operator for the address of the closest office.

Multi-Lingual Support

Texas provides interpreter services for EBT customer service inquiries through the HHSC language line. This support is available for both the Lone Star Card and HHSC benefits phone numbers. Common languages include Spanish, Vietnamese, and Mandarin Chinese, and a full list of options is available in the Texas HHS Language Access Plan online.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Lone Star Card is generally reliable, you might occasionally run into issues. Problems can include a lost card, a forgotten PIN, or suspicious transactions. Fortunately, there are clear steps to resolve these common situations and secure your benefits.

Lost or Stolen Lone Star Card

If your card is missing, it is important to act immediately to prevent anyone else from using your benefits. You can freeze your card and request a replacement by following a few simple steps to protect your account.

Immediately call the Lone Star Card Help Desk at 800-777-7328 to report the card missing.
Follow the automated prompts to speak with an agent and have them freeze the card.
Verify your identity and ask for a replacement. It should arrive by mail in about seven days, and your balance will transfer automatically.
You can confirm the card is frozen and track the replacement through the Your Texas Benefits app.
Once the new card arrives, activate it and set a new PIN before using it. More details are available on the fraud awareness page.

Damaged Card or Swiping Errors

A worn-out or damaged card might fail to swipe at checkout terminals. Before requesting a new one, it is a good idea to confirm the card is truly the problem and not the store's equipment.

First, try using your card in a different checkout lane or at another store to confirm the issue is not with the terminal.
If the card still fails, open the Your Texas Benefits app and use the “Freeze Card” function to prevent issues.
Call the Help Desk at 800-777-7328 and choose the option for a non-working card to get a replacement mailed to you.
Ensure your mailing address on file is current. If not, the agent will direct you to 2-1-1 to update it before the new card is sent.
After your replacement arrives, test it and keep the receipt to confirm your balance transferred. You can find more answers in the Lone Star Card FAQ.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common problem. You can easily reset it over the phone to regain access to your account and continue using your benefits.

Dial 800-777-7328 and select the option to “change or reset PIN.”
After providing your information, you can create a new four-digit PIN. Choose one that is not easy to guess.
Write down your PIN and keep it in a safe place away from your Lone Star Card.
Consider changing your PIN regularly for added security, which can be done via the phone line or the Your Texas Benefits app.
Test your new PIN at a store or ATM. If it does not work, contact customer service immediately.

Suspicious Transactions or Potential Fraud

Card skimming and other scams can lead to unauthorized charges on your account. Regularly reviewing your transaction history helps you spot and report fraud quickly, which is the first step in protecting your benefits.

Check your recent purchases in the Your Texas Benefits app or by calling the help desk for your last 10 transactions.
If you spot an unauthorized charge, freeze the card in the app or call customer service to cancel it and request a new one.
Change your PIN immediately as an extra precaution.
Report the theft to the HHSC Office of Inspector General at 800-436-6184 and file a local police report. As HHSC warns Texans, scams are common.
Hold onto your police report number and any other documentation. You might be eligible for replacement SNAP benefits.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on qualifying purchases from retailers like Walmart, Target, Kroger, and Costco. To begin, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and make your EBT benefits go further.

How to Check Your Texas EBT Card Balance

Knowing your EBT card balance is important for managing your monthly food budget. Texas provides several ways to check your SNAP and cash account balances, so you can choose the method that works best for you.

By Phone: Call the Lone Star Card Help Desk at 800-777-7328. The automated system is available 24/7 to provide your current balance.
On Your Receipt: After making a purchase, your remaining EBT balance is usually printed at the bottom of the store receipt.
Online Portal: You can view your balance and transaction history by logging into the Your Texas Benefits website.

A Simpler Way with a Mobile App

For a more convenient option, you can check your balance directly from your smartphone. The Benny app shows your real-time SNAP and EBT Cash balance, so you always know how much you have available to spend.

Benny also helps you stretch your budget by giving you cashback on eligible grocery items purchased at participating retailers.

Ready to get started? Download Benny to take control of your EBT balance and begin earning rewards today.

SHARE

Handling your EBT benefits in Texas shouldn't be a source of frustration. Whether you're a current cardholder who needs to replace a lost card or reset a PIN, or you're new to the program with application questions, this guide contains clear steps for contacting Texas EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Texas

You have several options for contacting EBT customer service in Texas, depending on the help you need.

Phone: For card-specific issues like checking a balance or reporting a lost card, the Lone Star Card Help Desk is available 24/7 at 1-800-777-7328. For questions about your benefits case, call the HHSC line at 2-1-1 (then press 2) or 1-877-541-7905 on weekdays from 8 a.m. to 6 p.m. CT. Additional contact information is available online.
Email: Texas does not publish a customer service email address for EBT or SNAP inquiries. If you need assistance, it is best to use one of the designated phone numbers.
Mail: For EBT-related correspondence, you can send mail to the Texas Health and Human Services Commission, P.O. Box 149024, Austin, TX 78714-9024.
In-Person: You can locate the nearest HHSC benefits office by using the Find an Office tool online. Alternatively, you can call 2-1-1 and ask an operator for the address of the closest office.

Multi-Lingual Support

Texas provides interpreter services for EBT customer service inquiries through the HHSC language line. This support is available for both the Lone Star Card and HHSC benefits phone numbers. Common languages include Spanish, Vietnamese, and Mandarin Chinese, and a full list of options is available in the Texas HHS Language Access Plan online.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Lone Star Card is generally reliable, you might occasionally run into issues. Problems can include a lost card, a forgotten PIN, or suspicious transactions. Fortunately, there are clear steps to resolve these common situations and secure your benefits.

Lost or Stolen Lone Star Card

If your card is missing, it is important to act immediately to prevent anyone else from using your benefits. You can freeze your card and request a replacement by following a few simple steps to protect your account.

Immediately call the Lone Star Card Help Desk at 800-777-7328 to report the card missing.
Follow the automated prompts to speak with an agent and have them freeze the card.
Verify your identity and ask for a replacement. It should arrive by mail in about seven days, and your balance will transfer automatically.
You can confirm the card is frozen and track the replacement through the Your Texas Benefits app.
Once the new card arrives, activate it and set a new PIN before using it. More details are available on the fraud awareness page.

Damaged Card or Swiping Errors

A worn-out or damaged card might fail to swipe at checkout terminals. Before requesting a new one, it is a good idea to confirm the card is truly the problem and not the store's equipment.

First, try using your card in a different checkout lane or at another store to confirm the issue is not with the terminal.
If the card still fails, open the Your Texas Benefits app and use the “Freeze Card” function to prevent issues.
Call the Help Desk at 800-777-7328 and choose the option for a non-working card to get a replacement mailed to you.
Ensure your mailing address on file is current. If not, the agent will direct you to 2-1-1 to update it before the new card is sent.
After your replacement arrives, test it and keep the receipt to confirm your balance transferred. You can find more answers in the Lone Star Card FAQ.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common problem. You can easily reset it over the phone to regain access to your account and continue using your benefits.

Dial 800-777-7328 and select the option to “change or reset PIN.”
After providing your information, you can create a new four-digit PIN. Choose one that is not easy to guess.
Write down your PIN and keep it in a safe place away from your Lone Star Card.
Consider changing your PIN regularly for added security, which can be done via the phone line or the Your Texas Benefits app.
Test your new PIN at a store or ATM. If it does not work, contact customer service immediately.

Suspicious Transactions or Potential Fraud

Card skimming and other scams can lead to unauthorized charges on your account. Regularly reviewing your transaction history helps you spot and report fraud quickly, which is the first step in protecting your benefits.

Check your recent purchases in the Your Texas Benefits app or by calling the help desk for your last 10 transactions.
If you spot an unauthorized charge, freeze the card in the app or call customer service to cancel it and request a new one.
Change your PIN immediately as an extra precaution.
Report the theft to the HHSC Office of Inspector General at 800-436-6184 and file a local police report. As HHSC warns Texans, scams are common.
Hold onto your police report number and any other documentation. You might be eligible for replacement SNAP benefits.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on qualifying purchases from retailers like Walmart, Target, Kroger, and Costco. To begin, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and make your EBT benefits go further.

How to Check Your Texas EBT Card Balance

Knowing your EBT card balance is important for managing your monthly food budget. Texas provides several ways to check your SNAP and cash account balances, so you can choose the method that works best for you.

By Phone: Call the Lone Star Card Help Desk at 800-777-7328. The automated system is available 24/7 to provide your current balance.
On Your Receipt: After making a purchase, your remaining EBT balance is usually printed at the bottom of the store receipt.
Online Portal: You can view your balance and transaction history by logging into the Your Texas Benefits website.

A Simpler Way with a Mobile App

For a more convenient option, you can check your balance directly from your smartphone. The Benny app shows your real-time SNAP and EBT Cash balance, so you always know how much you have available to spend.

Benny also helps you stretch your budget by giving you cashback on eligible grocery items purchased at participating retailers.

Ready to get started? Download Benny to take control of your EBT balance and begin earning rewards today.

SHARE

Handling your EBT benefits in Texas shouldn't be a source of frustration. Whether you're a current cardholder who needs to replace a lost card or reset a PIN, or you're new to the program with application questions, this guide contains clear steps for contacting Texas EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Texas

You have several options for contacting EBT customer service in Texas, depending on the help you need.

Phone: For card-specific issues like checking a balance or reporting a lost card, the Lone Star Card Help Desk is available 24/7 at 1-800-777-7328. For questions about your benefits case, call the HHSC line at 2-1-1 (then press 2) or 1-877-541-7905 on weekdays from 8 a.m. to 6 p.m. CT. Additional contact information is available online.
Email: Texas does not publish a customer service email address for EBT or SNAP inquiries. If you need assistance, it is best to use one of the designated phone numbers.
Mail: For EBT-related correspondence, you can send mail to the Texas Health and Human Services Commission, P.O. Box 149024, Austin, TX 78714-9024.
In-Person: You can locate the nearest HHSC benefits office by using the Find an Office tool online. Alternatively, you can call 2-1-1 and ask an operator for the address of the closest office.

Multi-Lingual Support

Texas provides interpreter services for EBT customer service inquiries through the HHSC language line. This support is available for both the Lone Star Card and HHSC benefits phone numbers. Common languages include Spanish, Vietnamese, and Mandarin Chinese, and a full list of options is available in the Texas HHS Language Access Plan online.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Lone Star Card is generally reliable, you might occasionally run into issues. Problems can include a lost card, a forgotten PIN, or suspicious transactions. Fortunately, there are clear steps to resolve these common situations and secure your benefits.

Lost or Stolen Lone Star Card

If your card is missing, it is important to act immediately to prevent anyone else from using your benefits. You can freeze your card and request a replacement by following a few simple steps to protect your account.

Immediately call the Lone Star Card Help Desk at 800-777-7328 to report the card missing.
Follow the automated prompts to speak with an agent and have them freeze the card.
Verify your identity and ask for a replacement. It should arrive by mail in about seven days, and your balance will transfer automatically.
You can confirm the card is frozen and track the replacement through the Your Texas Benefits app.
Once the new card arrives, activate it and set a new PIN before using it. More details are available on the fraud awareness page.

Damaged Card or Swiping Errors

A worn-out or damaged card might fail to swipe at checkout terminals. Before requesting a new one, it is a good idea to confirm the card is truly the problem and not the store's equipment.

First, try using your card in a different checkout lane or at another store to confirm the issue is not with the terminal.
If the card still fails, open the Your Texas Benefits app and use the “Freeze Card” function to prevent issues.
Call the Help Desk at 800-777-7328 and choose the option for a non-working card to get a replacement mailed to you.
Ensure your mailing address on file is current. If not, the agent will direct you to 2-1-1 to update it before the new card is sent.
After your replacement arrives, test it and keep the receipt to confirm your balance transferred. You can find more answers in the Lone Star Card FAQ.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common problem. You can easily reset it over the phone to regain access to your account and continue using your benefits.

Dial 800-777-7328 and select the option to “change or reset PIN.”
After providing your information, you can create a new four-digit PIN. Choose one that is not easy to guess.
Write down your PIN and keep it in a safe place away from your Lone Star Card.
Consider changing your PIN regularly for added security, which can be done via the phone line or the Your Texas Benefits app.
Test your new PIN at a store or ATM. If it does not work, contact customer service immediately.

Suspicious Transactions or Potential Fraud

Card skimming and other scams can lead to unauthorized charges on your account. Regularly reviewing your transaction history helps you spot and report fraud quickly, which is the first step in protecting your benefits.

Check your recent purchases in the Your Texas Benefits app or by calling the help desk for your last 10 transactions.
If you spot an unauthorized charge, freeze the card in the app or call customer service to cancel it and request a new one.
Change your PIN immediately as an extra precaution.
Report the theft to the HHSC Office of Inspector General at 800-436-6184 and file a local police report. As HHSC warns Texans, scams are common.
Hold onto your police report number and any other documentation. You might be eligible for replacement SNAP benefits.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on qualifying purchases from retailers like Walmart, Target, Kroger, and Costco. To begin, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and make your EBT benefits go further.

How to Check Your Texas EBT Card Balance

Knowing your EBT card balance is important for managing your monthly food budget. Texas provides several ways to check your SNAP and cash account balances, so you can choose the method that works best for you.

By Phone: Call the Lone Star Card Help Desk at 800-777-7328. The automated system is available 24/7 to provide your current balance.
On Your Receipt: After making a purchase, your remaining EBT balance is usually printed at the bottom of the store receipt.
Online Portal: You can view your balance and transaction history by logging into the Your Texas Benefits website.

A Simpler Way with a Mobile App

For a more convenient option, you can check your balance directly from your smartphone. The Benny app shows your real-time SNAP and EBT Cash balance, so you always know how much you have available to spend.

Benny also helps you stretch your budget by giving you cashback on eligible grocery items purchased at participating retailers.

Ready to get started? Download Benny to take control of your EBT balance and begin earning rewards today.

SHARE

Handling your EBT benefits in Texas shouldn't be a source of frustration. Whether you're a current cardholder who needs to replace a lost card or reset a PIN, or you're new to the program with application questions, this guide contains clear steps for contacting Texas EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Texas

You have several options for contacting EBT customer service in Texas, depending on the help you need.

Phone: For card-specific issues like checking a balance or reporting a lost card, the Lone Star Card Help Desk is available 24/7 at 1-800-777-7328. For questions about your benefits case, call the HHSC line at 2-1-1 (then press 2) or 1-877-541-7905 on weekdays from 8 a.m. to 6 p.m. CT. Additional contact information is available online.
Email: Texas does not publish a customer service email address for EBT or SNAP inquiries. If you need assistance, it is best to use one of the designated phone numbers.
Mail: For EBT-related correspondence, you can send mail to the Texas Health and Human Services Commission, P.O. Box 149024, Austin, TX 78714-9024.
In-Person: You can locate the nearest HHSC benefits office by using the Find an Office tool online. Alternatively, you can call 2-1-1 and ask an operator for the address of the closest office.

Multi-Lingual Support

Texas provides interpreter services for EBT customer service inquiries through the HHSC language line. This support is available for both the Lone Star Card and HHSC benefits phone numbers. Common languages include Spanish, Vietnamese, and Mandarin Chinese, and a full list of options is available in the Texas HHS Language Access Plan online.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Lone Star Card is generally reliable, you might occasionally run into issues. Problems can include a lost card, a forgotten PIN, or suspicious transactions. Fortunately, there are clear steps to resolve these common situations and secure your benefits.

Lost or Stolen Lone Star Card

If your card is missing, it is important to act immediately to prevent anyone else from using your benefits. You can freeze your card and request a replacement by following a few simple steps to protect your account.

Immediately call the Lone Star Card Help Desk at 800-777-7328 to report the card missing.
Follow the automated prompts to speak with an agent and have them freeze the card.
Verify your identity and ask for a replacement. It should arrive by mail in about seven days, and your balance will transfer automatically.
You can confirm the card is frozen and track the replacement through the Your Texas Benefits app.
Once the new card arrives, activate it and set a new PIN before using it. More details are available on the fraud awareness page.

Damaged Card or Swiping Errors

A worn-out or damaged card might fail to swipe at checkout terminals. Before requesting a new one, it is a good idea to confirm the card is truly the problem and not the store's equipment.

First, try using your card in a different checkout lane or at another store to confirm the issue is not with the terminal.
If the card still fails, open the Your Texas Benefits app and use the “Freeze Card” function to prevent issues.
Call the Help Desk at 800-777-7328 and choose the option for a non-working card to get a replacement mailed to you.
Ensure your mailing address on file is current. If not, the agent will direct you to 2-1-1 to update it before the new card is sent.
After your replacement arrives, test it and keep the receipt to confirm your balance transferred. You can find more answers in the Lone Star Card FAQ.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common problem. You can easily reset it over the phone to regain access to your account and continue using your benefits.

Dial 800-777-7328 and select the option to “change or reset PIN.”
After providing your information, you can create a new four-digit PIN. Choose one that is not easy to guess.
Write down your PIN and keep it in a safe place away from your Lone Star Card.
Consider changing your PIN regularly for added security, which can be done via the phone line or the Your Texas Benefits app.
Test your new PIN at a store or ATM. If it does not work, contact customer service immediately.

Suspicious Transactions or Potential Fraud

Card skimming and other scams can lead to unauthorized charges on your account. Regularly reviewing your transaction history helps you spot and report fraud quickly, which is the first step in protecting your benefits.

Check your recent purchases in the Your Texas Benefits app or by calling the help desk for your last 10 transactions.
If you spot an unauthorized charge, freeze the card in the app or call customer service to cancel it and request a new one.
Change your PIN immediately as an extra precaution.
Report the theft to the HHSC Office of Inspector General at 800-436-6184 and file a local police report. As HHSC warns Texans, scams are common.
Hold onto your police report number and any other documentation. You might be eligible for replacement SNAP benefits.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on qualifying purchases from retailers like Walmart, Target, Kroger, and Costco. To begin, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and make your EBT benefits go further.

How to Check Your Texas EBT Card Balance

Knowing your EBT card balance is important for managing your monthly food budget. Texas provides several ways to check your SNAP and cash account balances, so you can choose the method that works best for you.

By Phone: Call the Lone Star Card Help Desk at 800-777-7328. The automated system is available 24/7 to provide your current balance.
On Your Receipt: After making a purchase, your remaining EBT balance is usually printed at the bottom of the store receipt.
Online Portal: You can view your balance and transaction history by logging into the Your Texas Benefits website.

A Simpler Way with a Mobile App

For a more convenient option, you can check your balance directly from your smartphone. The Benny app shows your real-time SNAP and EBT Cash balance, so you always know how much you have available to spend.

Benny also helps you stretch your budget by giving you cashback on eligible grocery items purchased at participating retailers.

Ready to get started? Download Benny to take control of your EBT balance and begin earning rewards today.