Oregon EBT Customer Service: How to Get Help & Common Issues

Get help from Oregon EBT customer service by phone, email, mail, or in-person for a lost card, PIN issues, or SNAP questions.

Sep 30, 2025

Edward Cheng

Edward Cheng

Oregon EBT Customer Service: How to Get Help & Common Issues

Get help from Oregon EBT customer service by phone, email, mail, or in-person for a lost card, PIN issues, or SNAP questions.

Sep 30, 2025

Edward Cheng

Edward Cheng

Oregon EBT Customer Service: How to Get Help & Common Issues

Get help from Oregon EBT customer service by phone, email, mail, or in-person for a lost card, PIN issues, or SNAP questions.

Sep 30, 2025

Edward Cheng

Edward Cheng

Oregon EBT Customer Service: How to Get Help & Common Issues

Get help from Oregon EBT customer service by phone, email, mail, or in-person for a lost card, PIN issues, or SNAP questions.

Sep 30, 2025

Edward Cheng

Edward Cheng

Oregon EBT Customer Service: How to Get Help & Common Issues

Get help from Oregon EBT customer service by phone, email, mail, or in-person for a lost card, PIN issues, or SNAP questions.

Sep 30, 2025

Edward Cheng

Edward Cheng

SHARE

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Getting answers about your Oregon EBT benefits doesn't need to be a hassle. Whether you're a current recipient needing to replace a lost card or reset your PIN, or you're new to the program and have questions about applying, this guide provides straightforward steps for contacting Oregon's EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Oregon

You can reach Oregon's EBT customer service through several channels, depending on your specific needs.

  • Phone: For general help with your balance, PIN, or transactions, call the 24/7 EBT Customer Service line at 888-997-4447. To request a new Oregon Trail Card, contact the replacement line at 855-328-6715 from Monday to Friday, 8:30 a.m. to 4:30 p.m. PT. For questions about your benefits or case, call the ODHS ONE Customer Service Center at 800-699-9075.

  • Email: You can send questions about SNAP, EBT, or other ODHS benefits to the central customer service inbox at oregon.benefits@odhsoha.oregon.gov.

  • Mail: To submit documents or send written inquiries regarding your EBT/SNAP benefits, use the following address: ONE Customer Service Center, PO Box 14015, Salem, OR 97309.

  • In-Person: The Oregon Department of Human Services (ODHS) provides an online office locator to find the nearest SNAP office. If you cannot access the internet, you can also call 800-699-9075 for location information.

Multi-Lingual Support

Interpretation services for Oregon's EBT customer service are available in multiple languages, such as Spanish, Russian, Vietnamese, and Chinese. The complete list of options can be found on the ODHS benefits contact page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Oregon Trail card is a reliable tool for accessing benefits, you may occasionally run into issues. Common problems range from a lost card and forgotten PIN to declined transactions and missing deposits. Knowing the right steps can help you resolve these situations quickly and with minimal stress.

Lost or Stolen Card

If your EBT card is missing, it is important to act immediately to protect your benefits from unauthorized use. You must report the card as lost or stolen to freeze the account and prevent anyone else from accessing your funds.

  • Call the 24/7 EBT customer service line at 888-997-4447 to report the card missing and freeze your account.

  • During business hours, call the replacement card line at 855-328-6715 or visit an ODHS office to order a new one.

  • Confirm your mailing address. A replacement card typically arrives within five business days.

  • If your old card shows up after you’ve reported it, destroy it. The card is no longer active.

Forgotten or Locked-Out PIN

Forgetting your Personal Identification Number (PIN) or getting locked out after too many incorrect attempts is a common issue. Fortunately, resetting your PIN is a straightforward process that can be done over the phone without needing to visit an office.

  • Call the 24-hour customer service number to request a PIN reset.

  • You will need to verify your identity using your card number, date of birth, and ZIP code.

  • Choose a new four-digit PIN that is easy for you to remember but difficult for others to guess.

  • Test the new PIN at a retailer or ATM to confirm it works.

Card Declined or Physically Damaged

A declined transaction can happen for several reasons, not all of which mean you lack funds. The problem could be a temporary network outage, a faulty card reader at the store, or physical damage to your card that prevents it from being read properly.

  • Ask the cashier if their EBT network is down or try using your card in a different checkout lane.

  • Inspect your card for any visible damage, such as cracks or a worn magnetic strip, and wipe it clean before trying again.

  • Attempt the purchase at a different store to rule out a merchant-specific issue.

  • If the card is damaged, call 855-328-6715 or visit an ODHS office to request a free replacement.

Unable to Confirm Balance or Missing Monthly Deposit

If you are unsure of your balance or believe your monthly benefits have not been deposited on time, there are several ways to check your account status. Keeping track of your balance and deposit schedule can help you identify issues quickly.

  • You can check your balance with a free app like Benny, which shows your real-time SNAP and EBT Cash balance, or by looking at your most recent store receipt.

  • If funds seem to be missing, first confirm your benefit issuance date by checking the EBT deposit schedule for Oregon.

  • If the deposit date has passed and you still have not received your benefits, contact your local ODHS office to inquire about your case.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Walmart, Kroger, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Oregon EBT Customer Service

How To Check Your Oregon EBT Balance

Knowing your EBT card balance is important for managing your monthly food budget. There are a few ways to get this information, from calling a customer service number to using a mobile app. This helps you plan your shopping trips and avoid any issues at the checkout counter.

Use a Third-Party App

For a quick and easy way to see your funds, you can use a free smartphone app. The Benny app, for example, shows your real-time SNAP and EBT Cash balance directly on your phone. This saves you the time of making a phone call or saving receipts.

Beyond just checking your balance, the app also helps you get more from your benefits. You can earn cashback when you buy eligible grocery items at participating stores. This puts extra money back into your account, stretching your food budget even further.

Managing your EBT benefits is simpler with the right tools at your fingertips. To see your balance and start earning rewards, you can Download Benny.

Oregon EBT Customer Service

SHARE

Getting answers about your Oregon EBT benefits doesn't need to be a hassle. Whether you're a current recipient needing to replace a lost card or reset your PIN, or you're new to the program and have questions about applying, this guide provides straightforward steps for contacting Oregon's EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Oregon

You can reach Oregon's EBT customer service through several channels, depending on your specific needs.

  • Phone: For general help with your balance, PIN, or transactions, call the 24/7 EBT Customer Service line at 888-997-4447. To request a new Oregon Trail Card, contact the replacement line at 855-328-6715 from Monday to Friday, 8:30 a.m. to 4:30 p.m. PT. For questions about your benefits or case, call the ODHS ONE Customer Service Center at 800-699-9075.

  • Email: You can send questions about SNAP, EBT, or other ODHS benefits to the central customer service inbox at oregon.benefits@odhsoha.oregon.gov.

  • Mail: To submit documents or send written inquiries regarding your EBT/SNAP benefits, use the following address: ONE Customer Service Center, PO Box 14015, Salem, OR 97309.

  • In-Person: The Oregon Department of Human Services (ODHS) provides an online office locator to find the nearest SNAP office. If you cannot access the internet, you can also call 800-699-9075 for location information.

Multi-Lingual Support

Interpretation services for Oregon's EBT customer service are available in multiple languages, such as Spanish, Russian, Vietnamese, and Chinese. The complete list of options can be found on the ODHS benefits contact page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Oregon Trail card is a reliable tool for accessing benefits, you may occasionally run into issues. Common problems range from a lost card and forgotten PIN to declined transactions and missing deposits. Knowing the right steps can help you resolve these situations quickly and with minimal stress.

Lost or Stolen Card

If your EBT card is missing, it is important to act immediately to protect your benefits from unauthorized use. You must report the card as lost or stolen to freeze the account and prevent anyone else from accessing your funds.

  • Call the 24/7 EBT customer service line at 888-997-4447 to report the card missing and freeze your account.

  • During business hours, call the replacement card line at 855-328-6715 or visit an ODHS office to order a new one.

  • Confirm your mailing address. A replacement card typically arrives within five business days.

  • If your old card shows up after you’ve reported it, destroy it. The card is no longer active.

Forgotten or Locked-Out PIN

Forgetting your Personal Identification Number (PIN) or getting locked out after too many incorrect attempts is a common issue. Fortunately, resetting your PIN is a straightforward process that can be done over the phone without needing to visit an office.

  • Call the 24-hour customer service number to request a PIN reset.

  • You will need to verify your identity using your card number, date of birth, and ZIP code.

  • Choose a new four-digit PIN that is easy for you to remember but difficult for others to guess.

  • Test the new PIN at a retailer or ATM to confirm it works.

Card Declined or Physically Damaged

A declined transaction can happen for several reasons, not all of which mean you lack funds. The problem could be a temporary network outage, a faulty card reader at the store, or physical damage to your card that prevents it from being read properly.

  • Ask the cashier if their EBT network is down or try using your card in a different checkout lane.

  • Inspect your card for any visible damage, such as cracks or a worn magnetic strip, and wipe it clean before trying again.

  • Attempt the purchase at a different store to rule out a merchant-specific issue.

  • If the card is damaged, call 855-328-6715 or visit an ODHS office to request a free replacement.

Unable to Confirm Balance or Missing Monthly Deposit

If you are unsure of your balance or believe your monthly benefits have not been deposited on time, there are several ways to check your account status. Keeping track of your balance and deposit schedule can help you identify issues quickly.

  • You can check your balance with a free app like Benny, which shows your real-time SNAP and EBT Cash balance, or by looking at your most recent store receipt.

  • If funds seem to be missing, first confirm your benefit issuance date by checking the EBT deposit schedule for Oregon.

  • If the deposit date has passed and you still have not received your benefits, contact your local ODHS office to inquire about your case.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Walmart, Kroger, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Oregon EBT Customer Service

How To Check Your Oregon EBT Balance

Knowing your EBT card balance is important for managing your monthly food budget. There are a few ways to get this information, from calling a customer service number to using a mobile app. This helps you plan your shopping trips and avoid any issues at the checkout counter.

Use a Third-Party App

For a quick and easy way to see your funds, you can use a free smartphone app. The Benny app, for example, shows your real-time SNAP and EBT Cash balance directly on your phone. This saves you the time of making a phone call or saving receipts.

Beyond just checking your balance, the app also helps you get more from your benefits. You can earn cashback when you buy eligible grocery items at participating stores. This puts extra money back into your account, stretching your food budget even further.

Managing your EBT benefits is simpler with the right tools at your fingertips. To see your balance and start earning rewards, you can Download Benny.

Oregon EBT Customer Service

SHARE

Getting answers about your Oregon EBT benefits doesn't need to be a hassle. Whether you're a current recipient needing to replace a lost card or reset your PIN, or you're new to the program and have questions about applying, this guide provides straightforward steps for contacting Oregon's EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Oregon

You can reach Oregon's EBT customer service through several channels, depending on your specific needs.

  • Phone: For general help with your balance, PIN, or transactions, call the 24/7 EBT Customer Service line at 888-997-4447. To request a new Oregon Trail Card, contact the replacement line at 855-328-6715 from Monday to Friday, 8:30 a.m. to 4:30 p.m. PT. For questions about your benefits or case, call the ODHS ONE Customer Service Center at 800-699-9075.

  • Email: You can send questions about SNAP, EBT, or other ODHS benefits to the central customer service inbox at oregon.benefits@odhsoha.oregon.gov.

  • Mail: To submit documents or send written inquiries regarding your EBT/SNAP benefits, use the following address: ONE Customer Service Center, PO Box 14015, Salem, OR 97309.

  • In-Person: The Oregon Department of Human Services (ODHS) provides an online office locator to find the nearest SNAP office. If you cannot access the internet, you can also call 800-699-9075 for location information.

Multi-Lingual Support

Interpretation services for Oregon's EBT customer service are available in multiple languages, such as Spanish, Russian, Vietnamese, and Chinese. The complete list of options can be found on the ODHS benefits contact page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Oregon Trail card is a reliable tool for accessing benefits, you may occasionally run into issues. Common problems range from a lost card and forgotten PIN to declined transactions and missing deposits. Knowing the right steps can help you resolve these situations quickly and with minimal stress.

Lost or Stolen Card

If your EBT card is missing, it is important to act immediately to protect your benefits from unauthorized use. You must report the card as lost or stolen to freeze the account and prevent anyone else from accessing your funds.

  • Call the 24/7 EBT customer service line at 888-997-4447 to report the card missing and freeze your account.

  • During business hours, call the replacement card line at 855-328-6715 or visit an ODHS office to order a new one.

  • Confirm your mailing address. A replacement card typically arrives within five business days.

  • If your old card shows up after you’ve reported it, destroy it. The card is no longer active.

Forgotten or Locked-Out PIN

Forgetting your Personal Identification Number (PIN) or getting locked out after too many incorrect attempts is a common issue. Fortunately, resetting your PIN is a straightforward process that can be done over the phone without needing to visit an office.

  • Call the 24-hour customer service number to request a PIN reset.

  • You will need to verify your identity using your card number, date of birth, and ZIP code.

  • Choose a new four-digit PIN that is easy for you to remember but difficult for others to guess.

  • Test the new PIN at a retailer or ATM to confirm it works.

Card Declined or Physically Damaged

A declined transaction can happen for several reasons, not all of which mean you lack funds. The problem could be a temporary network outage, a faulty card reader at the store, or physical damage to your card that prevents it from being read properly.

  • Ask the cashier if their EBT network is down or try using your card in a different checkout lane.

  • Inspect your card for any visible damage, such as cracks or a worn magnetic strip, and wipe it clean before trying again.

  • Attempt the purchase at a different store to rule out a merchant-specific issue.

  • If the card is damaged, call 855-328-6715 or visit an ODHS office to request a free replacement.

Unable to Confirm Balance or Missing Monthly Deposit

If you are unsure of your balance or believe your monthly benefits have not been deposited on time, there are several ways to check your account status. Keeping track of your balance and deposit schedule can help you identify issues quickly.

  • You can check your balance with a free app like Benny, which shows your real-time SNAP and EBT Cash balance, or by looking at your most recent store receipt.

  • If funds seem to be missing, first confirm your benefit issuance date by checking the EBT deposit schedule for Oregon.

  • If the deposit date has passed and you still have not received your benefits, contact your local ODHS office to inquire about your case.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Walmart, Kroger, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Oregon EBT Customer Service

How To Check Your Oregon EBT Balance

Knowing your EBT card balance is important for managing your monthly food budget. There are a few ways to get this information, from calling a customer service number to using a mobile app. This helps you plan your shopping trips and avoid any issues at the checkout counter.

Use a Third-Party App

For a quick and easy way to see your funds, you can use a free smartphone app. The Benny app, for example, shows your real-time SNAP and EBT Cash balance directly on your phone. This saves you the time of making a phone call or saving receipts.

Beyond just checking your balance, the app also helps you get more from your benefits. You can earn cashback when you buy eligible grocery items at participating stores. This puts extra money back into your account, stretching your food budget even further.

Managing your EBT benefits is simpler with the right tools at your fingertips. To see your balance and start earning rewards, you can Download Benny.

Oregon EBT Customer Service

SHARE

Getting answers about your Oregon EBT benefits doesn't need to be a hassle. Whether you're a current recipient needing to replace a lost card or reset your PIN, or you're new to the program and have questions about applying, this guide provides straightforward steps for contacting Oregon's EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Oregon

You can reach Oregon's EBT customer service through several channels, depending on your specific needs.

  • Phone: For general help with your balance, PIN, or transactions, call the 24/7 EBT Customer Service line at 888-997-4447. To request a new Oregon Trail Card, contact the replacement line at 855-328-6715 from Monday to Friday, 8:30 a.m. to 4:30 p.m. PT. For questions about your benefits or case, call the ODHS ONE Customer Service Center at 800-699-9075.

  • Email: You can send questions about SNAP, EBT, or other ODHS benefits to the central customer service inbox at oregon.benefits@odhsoha.oregon.gov.

  • Mail: To submit documents or send written inquiries regarding your EBT/SNAP benefits, use the following address: ONE Customer Service Center, PO Box 14015, Salem, OR 97309.

  • In-Person: The Oregon Department of Human Services (ODHS) provides an online office locator to find the nearest SNAP office. If you cannot access the internet, you can also call 800-699-9075 for location information.

Multi-Lingual Support

Interpretation services for Oregon's EBT customer service are available in multiple languages, such as Spanish, Russian, Vietnamese, and Chinese. The complete list of options can be found on the ODHS benefits contact page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Oregon Trail card is a reliable tool for accessing benefits, you may occasionally run into issues. Common problems range from a lost card and forgotten PIN to declined transactions and missing deposits. Knowing the right steps can help you resolve these situations quickly and with minimal stress.

Lost or Stolen Card

If your EBT card is missing, it is important to act immediately to protect your benefits from unauthorized use. You must report the card as lost or stolen to freeze the account and prevent anyone else from accessing your funds.

  • Call the 24/7 EBT customer service line at 888-997-4447 to report the card missing and freeze your account.

  • During business hours, call the replacement card line at 855-328-6715 or visit an ODHS office to order a new one.

  • Confirm your mailing address. A replacement card typically arrives within five business days.

  • If your old card shows up after you’ve reported it, destroy it. The card is no longer active.

Forgotten or Locked-Out PIN

Forgetting your Personal Identification Number (PIN) or getting locked out after too many incorrect attempts is a common issue. Fortunately, resetting your PIN is a straightforward process that can be done over the phone without needing to visit an office.

  • Call the 24-hour customer service number to request a PIN reset.

  • You will need to verify your identity using your card number, date of birth, and ZIP code.

  • Choose a new four-digit PIN that is easy for you to remember but difficult for others to guess.

  • Test the new PIN at a retailer or ATM to confirm it works.

Card Declined or Physically Damaged

A declined transaction can happen for several reasons, not all of which mean you lack funds. The problem could be a temporary network outage, a faulty card reader at the store, or physical damage to your card that prevents it from being read properly.

  • Ask the cashier if their EBT network is down or try using your card in a different checkout lane.

  • Inspect your card for any visible damage, such as cracks or a worn magnetic strip, and wipe it clean before trying again.

  • Attempt the purchase at a different store to rule out a merchant-specific issue.

  • If the card is damaged, call 855-328-6715 or visit an ODHS office to request a free replacement.

Unable to Confirm Balance or Missing Monthly Deposit

If you are unsure of your balance or believe your monthly benefits have not been deposited on time, there are several ways to check your account status. Keeping track of your balance and deposit schedule can help you identify issues quickly.

  • You can check your balance with a free app like Benny, which shows your real-time SNAP and EBT Cash balance, or by looking at your most recent store receipt.

  • If funds seem to be missing, first confirm your benefit issuance date by checking the EBT deposit schedule for Oregon.

  • If the deposit date has passed and you still have not received your benefits, contact your local ODHS office to inquire about your case.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Walmart, Kroger, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Oregon EBT Customer Service

How To Check Your Oregon EBT Balance

Knowing your EBT card balance is important for managing your monthly food budget. There are a few ways to get this information, from calling a customer service number to using a mobile app. This helps you plan your shopping trips and avoid any issues at the checkout counter.

Use a Third-Party App

For a quick and easy way to see your funds, you can use a free smartphone app. The Benny app, for example, shows your real-time SNAP and EBT Cash balance directly on your phone. This saves you the time of making a phone call or saving receipts.

Beyond just checking your balance, the app also helps you get more from your benefits. You can earn cashback when you buy eligible grocery items at participating stores. This puts extra money back into your account, stretching your food budget even further.

Managing your EBT benefits is simpler with the right tools at your fingertips. To see your balance and start earning rewards, you can Download Benny.

Oregon EBT Customer Service

SHARE

Getting answers about your Oregon EBT benefits doesn't need to be a hassle. Whether you're a current recipient needing to replace a lost card or reset your PIN, or you're new to the program and have questions about applying, this guide provides straightforward steps for contacting Oregon's EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Oregon

You can reach Oregon's EBT customer service through several channels, depending on your specific needs.

  • Phone: For general help with your balance, PIN, or transactions, call the 24/7 EBT Customer Service line at 888-997-4447. To request a new Oregon Trail Card, contact the replacement line at 855-328-6715 from Monday to Friday, 8:30 a.m. to 4:30 p.m. PT. For questions about your benefits or case, call the ODHS ONE Customer Service Center at 800-699-9075.

  • Email: You can send questions about SNAP, EBT, or other ODHS benefits to the central customer service inbox at oregon.benefits@odhsoha.oregon.gov.

  • Mail: To submit documents or send written inquiries regarding your EBT/SNAP benefits, use the following address: ONE Customer Service Center, PO Box 14015, Salem, OR 97309.

  • In-Person: The Oregon Department of Human Services (ODHS) provides an online office locator to find the nearest SNAP office. If you cannot access the internet, you can also call 800-699-9075 for location information.

Multi-Lingual Support

Interpretation services for Oregon's EBT customer service are available in multiple languages, such as Spanish, Russian, Vietnamese, and Chinese. The complete list of options can be found on the ODHS benefits contact page.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Oregon Trail card is a reliable tool for accessing benefits, you may occasionally run into issues. Common problems range from a lost card and forgotten PIN to declined transactions and missing deposits. Knowing the right steps can help you resolve these situations quickly and with minimal stress.

Lost or Stolen Card

If your EBT card is missing, it is important to act immediately to protect your benefits from unauthorized use. You must report the card as lost or stolen to freeze the account and prevent anyone else from accessing your funds.

  • Call the 24/7 EBT customer service line at 888-997-4447 to report the card missing and freeze your account.

  • During business hours, call the replacement card line at 855-328-6715 or visit an ODHS office to order a new one.

  • Confirm your mailing address. A replacement card typically arrives within five business days.

  • If your old card shows up after you’ve reported it, destroy it. The card is no longer active.

Forgotten or Locked-Out PIN

Forgetting your Personal Identification Number (PIN) or getting locked out after too many incorrect attempts is a common issue. Fortunately, resetting your PIN is a straightforward process that can be done over the phone without needing to visit an office.

  • Call the 24-hour customer service number to request a PIN reset.

  • You will need to verify your identity using your card number, date of birth, and ZIP code.

  • Choose a new four-digit PIN that is easy for you to remember but difficult for others to guess.

  • Test the new PIN at a retailer or ATM to confirm it works.

Card Declined or Physically Damaged

A declined transaction can happen for several reasons, not all of which mean you lack funds. The problem could be a temporary network outage, a faulty card reader at the store, or physical damage to your card that prevents it from being read properly.

  • Ask the cashier if their EBT network is down or try using your card in a different checkout lane.

  • Inspect your card for any visible damage, such as cracks or a worn magnetic strip, and wipe it clean before trying again.

  • Attempt the purchase at a different store to rule out a merchant-specific issue.

  • If the card is damaged, call 855-328-6715 or visit an ODHS office to request a free replacement.

Unable to Confirm Balance or Missing Monthly Deposit

If you are unsure of your balance or believe your monthly benefits have not been deposited on time, there are several ways to check your account status. Keeping track of your balance and deposit schedule can help you identify issues quickly.

  • You can check your balance with a free app like Benny, which shows your real-time SNAP and EBT Cash balance, or by looking at your most recent store receipt.

  • If funds seem to be missing, first confirm your benefit issuance date by checking the EBT deposit schedule for Oregon.

  • If the deposit date has passed and you still have not received your benefits, contact your local ODHS office to inquire about your case.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Walmart, Kroger, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Oregon EBT Customer Service

How To Check Your Oregon EBT Balance

Knowing your EBT card balance is important for managing your monthly food budget. There are a few ways to get this information, from calling a customer service number to using a mobile app. This helps you plan your shopping trips and avoid any issues at the checkout counter.

Use a Third-Party App

For a quick and easy way to see your funds, you can use a free smartphone app. The Benny app, for example, shows your real-time SNAP and EBT Cash balance directly on your phone. This saves you the time of making a phone call or saving receipts.

Beyond just checking your balance, the app also helps you get more from your benefits. You can earn cashback when you buy eligible grocery items at participating stores. This puts extra money back into your account, stretching your food budget even further.

Managing your EBT benefits is simpler with the right tools at your fingertips. To see your balance and start earning rewards, you can Download Benny.

Oregon EBT Customer Service

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.