New Mexico EBT Customer Service: How to Get Help & Common Issues

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Managing your EBT benefits in New Mexico doesn't have to be a source of stress, whether you're new to the program or a current cardholder. This guide provides clear, step-by-step instructions on all the ways to contact New Mexico's EBT customer service for help with replacing a lost card, resetting your PIN, reporting fraud, or inquiring about an application.

How to Contact EBT Customer Service in New Mexico

You can reach New Mexico's EBT customer service through several different channels for assistance.

Phone: For help with your case, like changing your address, call the Consolidated Customer Service Center (CCSC) at 1-800-283-4465 on weekdays from 7:00 a.m. to 6:30 p.m. For 24/7 assistance with your card, including balance inquiries, PIN changes, or reporting it lost or stolen, use the Fidelity Information Services (FIS) line at 1-800-843-8303. A separate SNAP Help Line at 1-800-432-6217 can answer general questions.
Email: You can send all SNAP and EBT customer service requests to NM.Customers@hsd.nm.gov, which is monitored by the CCSC staff.
Mail: If you need to send documents, you must call the CCSC at 1-800-283-4465 to obtain the correct mailing address for your specific Income Support Division (ISD) office, as a general address is not available.
In-Person: To find your nearest Family Community Resource Center for face-to-face assistance, use the Field Office Locator on the New Mexico Health Care Authority website.

Multi-Lingual Support

New Mexico provides interpreter services for EBT customer service. Phone menus include options for English and Spanish, and support for other languages like Navajo and Vietnamese can be requested. You can call the Consolidated Customer Service Center at 1-800-283-4465 to ask for an interpreter or get a full list of available languages.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Managing an EBT card can sometimes come with challenges. From a lost card to a forgotten PIN, several common problems can arise. Here’s a look at some frequent issues and how to resolve them.

Lost or Stolen EBT Card

A lost or stolen card is stressful, but acting quickly can protect your benefits. The first step is to report it immediately to prevent unauthorized use. This ensures your funds remain secure until you receive a replacement card.

Immediately call the 24-hour EBT Card Customer Service line at 1-800-843-8303 to deactivate the card.
Follow the automated prompts to order a replacement. You will need to confirm your mailing address.
Ask about the replacement card fee, which is typically $1.25, and how it will be deducted from your account.
Keep the confirmation number you are given. If a new card does not arrive within about a week, you will need it to follow up.

Forgotten, Locked, or Compromised PIN

Your PIN is your primary security measure. If you forget it, enter it incorrectly too many times, or suspect it has been compromised, you should change it right away to secure your account.

Use the ebtEDGE mobile app or website to begin the process of changing your PIN.
Select the option to change or unlock your PIN. Be ready to verify your identity with your card number, Social Security number, and date of birth.
Choose a new four-digit PIN that is difficult for others to guess. Avoid using birthdays or repeating numbers.
Test the new PIN at a store or ATM to confirm it works before your next shopping trip.

Card Will Not Swipe or Is Declined

A card that doesn't work at checkout can be frustrating. The issue could be the card itself, the payment terminal, or your account balance. Troubleshooting the cause can help you get it working again.

First, check your balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the automated customer service line.
Our guide explains in detail how to check EBT balance.
Clean the card’s magnetic stripe and chip with a soft cloth. You can also try using a different payment terminal at the store.
If the card is physically damaged, such as being cracked or peeling, you will need to request a replacement.
If the card still fails but you have benefits, freeze the card through the ebtEDGE app to protect your funds until a new one arrives.

Monthly Benefits Delayed or Missing

If your benefits haven't appeared on your scheduled day, it could be due to several reasons. These can range from a simple holiday delay to an issue with your recertification paperwork.

Confirm your deposit date by checking the New Mexico issuance calendar.
Review your balance on the ebtEDGE app or website to see if the funds have posted.
Make sure all your recertification paperwork and income documents have been submitted. Incomplete information is a common cause of delays.
If everything seems correct, contact the Consolidated Customer Service Center at 1-800-283-4465 to ask an agent about your case.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card. After you shop, scan your receipt with the app to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and make your EBT benefits go further.

SHARE

Managing your EBT benefits in New Mexico doesn't have to be a source of stress, whether you're new to the program or a current cardholder. This guide provides clear, step-by-step instructions on all the ways to contact New Mexico's EBT customer service for help with replacing a lost card, resetting your PIN, reporting fraud, or inquiring about an application.

How to Contact EBT Customer Service in New Mexico

You can reach New Mexico's EBT customer service through several different channels for assistance.

Phone: For help with your case, like changing your address, call the Consolidated Customer Service Center (CCSC) at 1-800-283-4465 on weekdays from 7:00 a.m. to 6:30 p.m. For 24/7 assistance with your card, including balance inquiries, PIN changes, or reporting it lost or stolen, use the Fidelity Information Services (FIS) line at 1-800-843-8303. A separate SNAP Help Line at 1-800-432-6217 can answer general questions.
Email: You can send all SNAP and EBT customer service requests to NM.Customers@hsd.nm.gov, which is monitored by the CCSC staff.
Mail: If you need to send documents, you must call the CCSC at 1-800-283-4465 to obtain the correct mailing address for your specific Income Support Division (ISD) office, as a general address is not available.
In-Person: To find your nearest Family Community Resource Center for face-to-face assistance, use the Field Office Locator on the New Mexico Health Care Authority website.

Multi-Lingual Support

New Mexico provides interpreter services for EBT customer service. Phone menus include options for English and Spanish, and support for other languages like Navajo and Vietnamese can be requested. You can call the Consolidated Customer Service Center at 1-800-283-4465 to ask for an interpreter or get a full list of available languages.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Managing an EBT card can sometimes come with challenges. From a lost card to a forgotten PIN, several common problems can arise. Here’s a look at some frequent issues and how to resolve them.

Lost or Stolen EBT Card

A lost or stolen card is stressful, but acting quickly can protect your benefits. The first step is to report it immediately to prevent unauthorized use. This ensures your funds remain secure until you receive a replacement card.

Immediately call the 24-hour EBT Card Customer Service line at 1-800-843-8303 to deactivate the card.
Follow the automated prompts to order a replacement. You will need to confirm your mailing address.
Ask about the replacement card fee, which is typically $1.25, and how it will be deducted from your account.
Keep the confirmation number you are given. If a new card does not arrive within about a week, you will need it to follow up.

Forgotten, Locked, or Compromised PIN

Your PIN is your primary security measure. If you forget it, enter it incorrectly too many times, or suspect it has been compromised, you should change it right away to secure your account.

Use the ebtEDGE mobile app or website to begin the process of changing your PIN.
Select the option to change or unlock your PIN. Be ready to verify your identity with your card number, Social Security number, and date of birth.
Choose a new four-digit PIN that is difficult for others to guess. Avoid using birthdays or repeating numbers.
Test the new PIN at a store or ATM to confirm it works before your next shopping trip.

Card Will Not Swipe or Is Declined

A card that doesn't work at checkout can be frustrating. The issue could be the card itself, the payment terminal, or your account balance. Troubleshooting the cause can help you get it working again.

First, check your balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the automated customer service line.
Our guide explains in detail how to check EBT balance.
Clean the card’s magnetic stripe and chip with a soft cloth. You can also try using a different payment terminal at the store.
If the card is physically damaged, such as being cracked or peeling, you will need to request a replacement.
If the card still fails but you have benefits, freeze the card through the ebtEDGE app to protect your funds until a new one arrives.

Monthly Benefits Delayed or Missing

If your benefits haven't appeared on your scheduled day, it could be due to several reasons. These can range from a simple holiday delay to an issue with your recertification paperwork.

Confirm your deposit date by checking the New Mexico issuance calendar.
Review your balance on the ebtEDGE app or website to see if the funds have posted.
Make sure all your recertification paperwork and income documents have been submitted. Incomplete information is a common cause of delays.
If everything seems correct, contact the Consolidated Customer Service Center at 1-800-283-4465 to ask an agent about your case.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card. After you shop, scan your receipt with the app to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and make your EBT benefits go further.

SHARE

Managing your EBT benefits in New Mexico doesn't have to be a source of stress, whether you're new to the program or a current cardholder. This guide provides clear, step-by-step instructions on all the ways to contact New Mexico's EBT customer service for help with replacing a lost card, resetting your PIN, reporting fraud, or inquiring about an application.

How to Contact EBT Customer Service in New Mexico

You can reach New Mexico's EBT customer service through several different channels for assistance.

Phone: For help with your case, like changing your address, call the Consolidated Customer Service Center (CCSC) at 1-800-283-4465 on weekdays from 7:00 a.m. to 6:30 p.m. For 24/7 assistance with your card, including balance inquiries, PIN changes, or reporting it lost or stolen, use the Fidelity Information Services (FIS) line at 1-800-843-8303. A separate SNAP Help Line at 1-800-432-6217 can answer general questions.
Email: You can send all SNAP and EBT customer service requests to NM.Customers@hsd.nm.gov, which is monitored by the CCSC staff.
Mail: If you need to send documents, you must call the CCSC at 1-800-283-4465 to obtain the correct mailing address for your specific Income Support Division (ISD) office, as a general address is not available.
In-Person: To find your nearest Family Community Resource Center for face-to-face assistance, use the Field Office Locator on the New Mexico Health Care Authority website.

Multi-Lingual Support

New Mexico provides interpreter services for EBT customer service. Phone menus include options for English and Spanish, and support for other languages like Navajo and Vietnamese can be requested. You can call the Consolidated Customer Service Center at 1-800-283-4465 to ask for an interpreter or get a full list of available languages.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Managing an EBT card can sometimes come with challenges. From a lost card to a forgotten PIN, several common problems can arise. Here’s a look at some frequent issues and how to resolve them.

Lost or Stolen EBT Card

A lost or stolen card is stressful, but acting quickly can protect your benefits. The first step is to report it immediately to prevent unauthorized use. This ensures your funds remain secure until you receive a replacement card.

Immediately call the 24-hour EBT Card Customer Service line at 1-800-843-8303 to deactivate the card.
Follow the automated prompts to order a replacement. You will need to confirm your mailing address.
Ask about the replacement card fee, which is typically $1.25, and how it will be deducted from your account.
Keep the confirmation number you are given. If a new card does not arrive within about a week, you will need it to follow up.

Forgotten, Locked, or Compromised PIN

Your PIN is your primary security measure. If you forget it, enter it incorrectly too many times, or suspect it has been compromised, you should change it right away to secure your account.

Use the ebtEDGE mobile app or website to begin the process of changing your PIN.
Select the option to change or unlock your PIN. Be ready to verify your identity with your card number, Social Security number, and date of birth.
Choose a new four-digit PIN that is difficult for others to guess. Avoid using birthdays or repeating numbers.
Test the new PIN at a store or ATM to confirm it works before your next shopping trip.

Card Will Not Swipe or Is Declined

A card that doesn't work at checkout can be frustrating. The issue could be the card itself, the payment terminal, or your account balance. Troubleshooting the cause can help you get it working again.

First, check your balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the automated customer service line.
Our guide explains in detail how to check EBT balance.
Clean the card’s magnetic stripe and chip with a soft cloth. You can also try using a different payment terminal at the store.
If the card is physically damaged, such as being cracked or peeling, you will need to request a replacement.
If the card still fails but you have benefits, freeze the card through the ebtEDGE app to protect your funds until a new one arrives.

Monthly Benefits Delayed or Missing

If your benefits haven't appeared on your scheduled day, it could be due to several reasons. These can range from a simple holiday delay to an issue with your recertification paperwork.

Confirm your deposit date by checking the New Mexico issuance calendar.
Review your balance on the ebtEDGE app or website to see if the funds have posted.
Make sure all your recertification paperwork and income documents have been submitted. Incomplete information is a common cause of delays.
If everything seems correct, contact the Consolidated Customer Service Center at 1-800-283-4465 to ask an agent about your case.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card. After you shop, scan your receipt with the app to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and make your EBT benefits go further.

SHARE

Managing your EBT benefits in New Mexico doesn't have to be a source of stress, whether you're new to the program or a current cardholder. This guide provides clear, step-by-step instructions on all the ways to contact New Mexico's EBT customer service for help with replacing a lost card, resetting your PIN, reporting fraud, or inquiring about an application.

How to Contact EBT Customer Service in New Mexico

You can reach New Mexico's EBT customer service through several different channels for assistance.

Phone: For help with your case, like changing your address, call the Consolidated Customer Service Center (CCSC) at 1-800-283-4465 on weekdays from 7:00 a.m. to 6:30 p.m. For 24/7 assistance with your card, including balance inquiries, PIN changes, or reporting it lost or stolen, use the Fidelity Information Services (FIS) line at 1-800-843-8303. A separate SNAP Help Line at 1-800-432-6217 can answer general questions.
Email: You can send all SNAP and EBT customer service requests to NM.Customers@hsd.nm.gov, which is monitored by the CCSC staff.
Mail: If you need to send documents, you must call the CCSC at 1-800-283-4465 to obtain the correct mailing address for your specific Income Support Division (ISD) office, as a general address is not available.
In-Person: To find your nearest Family Community Resource Center for face-to-face assistance, use the Field Office Locator on the New Mexico Health Care Authority website.

Multi-Lingual Support

New Mexico provides interpreter services for EBT customer service. Phone menus include options for English and Spanish, and support for other languages like Navajo and Vietnamese can be requested. You can call the Consolidated Customer Service Center at 1-800-283-4465 to ask for an interpreter or get a full list of available languages.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Managing an EBT card can sometimes come with challenges. From a lost card to a forgotten PIN, several common problems can arise. Here’s a look at some frequent issues and how to resolve them.

Lost or Stolen EBT Card

A lost or stolen card is stressful, but acting quickly can protect your benefits. The first step is to report it immediately to prevent unauthorized use. This ensures your funds remain secure until you receive a replacement card.

Immediately call the 24-hour EBT Card Customer Service line at 1-800-843-8303 to deactivate the card.
Follow the automated prompts to order a replacement. You will need to confirm your mailing address.
Ask about the replacement card fee, which is typically $1.25, and how it will be deducted from your account.
Keep the confirmation number you are given. If a new card does not arrive within about a week, you will need it to follow up.

Forgotten, Locked, or Compromised PIN

Your PIN is your primary security measure. If you forget it, enter it incorrectly too many times, or suspect it has been compromised, you should change it right away to secure your account.

Use the ebtEDGE mobile app or website to begin the process of changing your PIN.
Select the option to change or unlock your PIN. Be ready to verify your identity with your card number, Social Security number, and date of birth.
Choose a new four-digit PIN that is difficult for others to guess. Avoid using birthdays or repeating numbers.
Test the new PIN at a store or ATM to confirm it works before your next shopping trip.

Card Will Not Swipe or Is Declined

A card that doesn't work at checkout can be frustrating. The issue could be the card itself, the payment terminal, or your account balance. Troubleshooting the cause can help you get it working again.

First, check your balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the automated customer service line.
Our guide explains in detail how to check EBT balance.
Clean the card’s magnetic stripe and chip with a soft cloth. You can also try using a different payment terminal at the store.
If the card is physically damaged, such as being cracked or peeling, you will need to request a replacement.
If the card still fails but you have benefits, freeze the card through the ebtEDGE app to protect your funds until a new one arrives.

Monthly Benefits Delayed or Missing

If your benefits haven't appeared on your scheduled day, it could be due to several reasons. These can range from a simple holiday delay to an issue with your recertification paperwork.

Confirm your deposit date by checking the New Mexico issuance calendar.
Review your balance on the ebtEDGE app or website to see if the funds have posted.
Make sure all your recertification paperwork and income documents have been submitted. Incomplete information is a common cause of delays.
If everything seems correct, contact the Consolidated Customer Service Center at 1-800-283-4465 to ask an agent about your case.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card. After you shop, scan your receipt with the app to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and make your EBT benefits go further.

SHARE

Managing your EBT benefits in New Mexico doesn't have to be a source of stress, whether you're new to the program or a current cardholder. This guide provides clear, step-by-step instructions on all the ways to contact New Mexico's EBT customer service for help with replacing a lost card, resetting your PIN, reporting fraud, or inquiring about an application.

How to Contact EBT Customer Service in New Mexico

You can reach New Mexico's EBT customer service through several different channels for assistance.

Phone: For help with your case, like changing your address, call the Consolidated Customer Service Center (CCSC) at 1-800-283-4465 on weekdays from 7:00 a.m. to 6:30 p.m. For 24/7 assistance with your card, including balance inquiries, PIN changes, or reporting it lost or stolen, use the Fidelity Information Services (FIS) line at 1-800-843-8303. A separate SNAP Help Line at 1-800-432-6217 can answer general questions.
Email: You can send all SNAP and EBT customer service requests to NM.Customers@hsd.nm.gov, which is monitored by the CCSC staff.
Mail: If you need to send documents, you must call the CCSC at 1-800-283-4465 to obtain the correct mailing address for your specific Income Support Division (ISD) office, as a general address is not available.
In-Person: To find your nearest Family Community Resource Center for face-to-face assistance, use the Field Office Locator on the New Mexico Health Care Authority website.

Multi-Lingual Support

New Mexico provides interpreter services for EBT customer service. Phone menus include options for English and Spanish, and support for other languages like Navajo and Vietnamese can be requested. You can call the Consolidated Customer Service Center at 1-800-283-4465 to ask for an interpreter or get a full list of available languages.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Managing an EBT card can sometimes come with challenges. From a lost card to a forgotten PIN, several common problems can arise. Here’s a look at some frequent issues and how to resolve them.

Lost or Stolen EBT Card

A lost or stolen card is stressful, but acting quickly can protect your benefits. The first step is to report it immediately to prevent unauthorized use. This ensures your funds remain secure until you receive a replacement card.

Immediately call the 24-hour EBT Card Customer Service line at 1-800-843-8303 to deactivate the card.
Follow the automated prompts to order a replacement. You will need to confirm your mailing address.
Ask about the replacement card fee, which is typically $1.25, and how it will be deducted from your account.
Keep the confirmation number you are given. If a new card does not arrive within about a week, you will need it to follow up.

Forgotten, Locked, or Compromised PIN

Your PIN is your primary security measure. If you forget it, enter it incorrectly too many times, or suspect it has been compromised, you should change it right away to secure your account.

Use the ebtEDGE mobile app or website to begin the process of changing your PIN.
Select the option to change or unlock your PIN. Be ready to verify your identity with your card number, Social Security number, and date of birth.
Choose a new four-digit PIN that is difficult for others to guess. Avoid using birthdays or repeating numbers.
Test the new PIN at a store or ATM to confirm it works before your next shopping trip.

Card Will Not Swipe or Is Declined

A card that doesn't work at checkout can be frustrating. The issue could be the card itself, the payment terminal, or your account balance. Troubleshooting the cause can help you get it working again.

First, check your balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the automated customer service line.
Our guide explains in detail how to check EBT balance.
Clean the card’s magnetic stripe and chip with a soft cloth. You can also try using a different payment terminal at the store.
If the card is physically damaged, such as being cracked or peeling, you will need to request a replacement.
If the card still fails but you have benefits, freeze the card through the ebtEDGE app to protect your funds until a new one arrives.

Monthly Benefits Delayed or Missing

If your benefits haven't appeared on your scheduled day, it could be due to several reasons. These can range from a simple holiday delay to an issue with your recertification paperwork.

Confirm your deposit date by checking the New Mexico issuance calendar.
Review your balance on the ebtEDGE app or website to see if the funds have posted.
Make sure all your recertification paperwork and income documents have been submitted. Incomplete information is a common cause of delays.
If everything seems correct, contact the Consolidated Customer Service Center at 1-800-283-4465 to ask an agent about your case.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card. After you shop, scan your receipt with the app to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and make your EBT benefits go further.