Nebraska EBT Customer Service: How to Get Help & Common Issues
Contact Nebraska EBT customer service by phone, email, mail, or in-person for a lost card, forgotten PIN, or SNAP benefit issues.
Nov 11, 2025
Steve Austin
Nebraska EBT Customer Service: How to Get Help & Common Issues
Contact Nebraska EBT customer service by phone, email, mail, or in-person for a lost card, forgotten PIN, or SNAP benefit issues.
Nov 11, 2025
Steve Austin
Nebraska EBT Customer Service: How to Get Help & Common Issues
Contact Nebraska EBT customer service by phone, email, mail, or in-person for a lost card, forgotten PIN, or SNAP benefit issues.
Nov 11, 2025
Steve Austin
Nebraska EBT Customer Service: How to Get Help & Common Issues
Contact Nebraska EBT customer service by phone, email, mail, or in-person for a lost card, forgotten PIN, or SNAP benefit issues.
Nov 11, 2025
Steve Austin
Nebraska EBT Customer Service: How to Get Help & Common Issues
Contact Nebraska EBT customer service by phone, email, mail, or in-person for a lost card, forgotten PIN, or SNAP benefit issues.
Nov 11, 2025
Steve Austin
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Managing your EBT benefits in Nebraska can sometimes feel overwhelming. Whether you're an existing recipient who needs to replace a lost card or report a problem, or you're new to the program and have questions about applying, this guide delivers straightforward instructions for contacting Nebraska's EBT customer service and resolving common issues.
How to Contact EBT Customer Service in Nebraska
There are several ways to contact Nebraska's EBT customer service for assistance with your SNAP benefits.
Phone: For 24/7 automated help with balance inquiries, PIN changes, or to report a lost, stolen, or damaged card, call the Nebraska EBT Card Customer Service at 877-247-6328. For questions about your application status or to request a replacement card, contact the DHHS Customer Service Center at 800-383-4278 on weekdays from 8 a.m. to 5 p.m. CT. Local numbers are also available for callers in Omaha (402-595-1258) and Lincoln (402-323-3900).
Email: You can send general case inquiries to the Nebraska Department of Health and Human Services through their central mailbox at [email protected].
Mail: To submit SNAP or EBT documents, use the mailing address PO Box 2992, Omaha, NE 68103. For other correspondence, you can write to the Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find the nearest office for face-to-face assistance, use the Nebraska DHHS Local Office Finder to search by city or county. If you do not have internet access, you can get the same information by calling 800-383-4278.
Multi-Lingual Support
Nebraska's EBT customer service hotline at 877-247-6328 offers free interpreter services. Support is available in many languages, including Spanish, Vietnamese, and Somali. Callers can ask the operator for a full list of options to get help in their preferred language.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT provides significant support, recipients can sometimes face issues with their card or benefits. Knowing how to quickly address these common problems can prevent disruptions in accessing your funds. Here are four frequent issues and the steps to resolve them.
Lost, Stolen, or Damaged EBT Card
If your EBT card is gone or broken, acting fast is the best way to protect your benefits. You should immediately report the issue to have the card deactivated and request a new one.
Call the Nebraska EBT Customer Service number at 877-247-6328 right away.
Select the option to report a lost, stolen, or damaged card. The system will automatically deactivate it to protect your benefits.
Confirm your mailing address with the agent and ask when to expect the replacement, which usually takes 7–10 days.
When the new card arrives, follow the instructions to set a new PIN before you use it.
Check your recent transaction history in the ebtEDGE app to confirm no unauthorized purchases were made after you reported the loss.
Unauthorized or Suspicious Transactions
Finding unfamiliar charges on your account can be alarming and may indicate fraud or card skimming. It is important to take immediate steps to secure your account and dispute the transactions.
Review your transaction history in the ebtEDGE app or website for any charges you do not recognize. Skimming is a risk.
If you find suspicious activity, change your PIN immediately through the app or by phone to prevent more unauthorized use.
Use the security settings in the ebtEDGE app to freeze your card and block out-of-state transactions while you investigate.
Call Nebraska EBT Customer Service to report the fraud. Provide details for each unauthorized charge and ask to open a claim.
If advised, request a new card. Keep your case number and monitor your account until the disputed benefits are returned.
Delayed or Missing Monthly Benefit Deposit
If your monthly benefits have not appeared on your card as expected, there could be several reasons. Checking your eligibility status and deposit schedule can often clarify the situation.
First, verify your typical deposit date. You can find the Nebraska deposit schedule online. Deposits may arrive later on weekends or holidays.
Confirm that you submitted your most recent renewal paperwork and all required verifications. Missing documents are a common cause of delays.
Look for messages in your ACCESSNebraska account or mail from DHHS regarding any changes to your eligibility status.
If you cannot find a reason for the delay, call the EBT Customer Service line to ask if a system error occurred.
If the problem is related to eligibility, contact your local DHHS worker to resolve it and ask about an emergency issuance if necessary.
Card Declined or Not Working at Checkout
A declined transaction at the checkout can be frustrating, but it is often due to a simple issue. Common reasons include insufficient funds or a temporary problem with the card reader.
Ask the cashier to retry the transaction, ensuring the terminal is set to “EBT” and split payments are entered correctly.
The most common reason for a decline is insufficient funds. You can instantly check your balance with a free app like Benny or by calling the customer service number.
If your balance is adequate, inspect the card for damage and clean the strip or chip gently before trying again. A full guide on how to check your EBT balance is also available.
If multiple merchants reject the card, call Customer Service to check for a system outage or a lock on your account.
Follow the agent's instructions, which may include requesting a replacement card or a temporary unlock.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your SNAP and cash EBT balances in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Managing your EBT benefits in Nebraska can sometimes feel overwhelming. Whether you're an existing recipient who needs to replace a lost card or report a problem, or you're new to the program and have questions about applying, this guide delivers straightforward instructions for contacting Nebraska's EBT customer service and resolving common issues.
How to Contact EBT Customer Service in Nebraska
There are several ways to contact Nebraska's EBT customer service for assistance with your SNAP benefits.
Phone: For 24/7 automated help with balance inquiries, PIN changes, or to report a lost, stolen, or damaged card, call the Nebraska EBT Card Customer Service at 877-247-6328. For questions about your application status or to request a replacement card, contact the DHHS Customer Service Center at 800-383-4278 on weekdays from 8 a.m. to 5 p.m. CT. Local numbers are also available for callers in Omaha (402-595-1258) and Lincoln (402-323-3900).
Email: You can send general case inquiries to the Nebraska Department of Health and Human Services through their central mailbox at [email protected].
Mail: To submit SNAP or EBT documents, use the mailing address PO Box 2992, Omaha, NE 68103. For other correspondence, you can write to the Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find the nearest office for face-to-face assistance, use the Nebraska DHHS Local Office Finder to search by city or county. If you do not have internet access, you can get the same information by calling 800-383-4278.
Multi-Lingual Support
Nebraska's EBT customer service hotline at 877-247-6328 offers free interpreter services. Support is available in many languages, including Spanish, Vietnamese, and Somali. Callers can ask the operator for a full list of options to get help in their preferred language.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT provides significant support, recipients can sometimes face issues with their card or benefits. Knowing how to quickly address these common problems can prevent disruptions in accessing your funds. Here are four frequent issues and the steps to resolve them.
Lost, Stolen, or Damaged EBT Card
If your EBT card is gone or broken, acting fast is the best way to protect your benefits. You should immediately report the issue to have the card deactivated and request a new one.
Call the Nebraska EBT Customer Service number at 877-247-6328 right away.
Select the option to report a lost, stolen, or damaged card. The system will automatically deactivate it to protect your benefits.
Confirm your mailing address with the agent and ask when to expect the replacement, which usually takes 7–10 days.
When the new card arrives, follow the instructions to set a new PIN before you use it.
Check your recent transaction history in the ebtEDGE app to confirm no unauthorized purchases were made after you reported the loss.
Unauthorized or Suspicious Transactions
Finding unfamiliar charges on your account can be alarming and may indicate fraud or card skimming. It is important to take immediate steps to secure your account and dispute the transactions.
Review your transaction history in the ebtEDGE app or website for any charges you do not recognize. Skimming is a risk.
If you find suspicious activity, change your PIN immediately through the app or by phone to prevent more unauthorized use.
Use the security settings in the ebtEDGE app to freeze your card and block out-of-state transactions while you investigate.
Call Nebraska EBT Customer Service to report the fraud. Provide details for each unauthorized charge and ask to open a claim.
If advised, request a new card. Keep your case number and monitor your account until the disputed benefits are returned.
Delayed or Missing Monthly Benefit Deposit
If your monthly benefits have not appeared on your card as expected, there could be several reasons. Checking your eligibility status and deposit schedule can often clarify the situation.
First, verify your typical deposit date. You can find the Nebraska deposit schedule online. Deposits may arrive later on weekends or holidays.
Confirm that you submitted your most recent renewal paperwork and all required verifications. Missing documents are a common cause of delays.
Look for messages in your ACCESSNebraska account or mail from DHHS regarding any changes to your eligibility status.
If you cannot find a reason for the delay, call the EBT Customer Service line to ask if a system error occurred.
If the problem is related to eligibility, contact your local DHHS worker to resolve it and ask about an emergency issuance if necessary.
Card Declined or Not Working at Checkout
A declined transaction at the checkout can be frustrating, but it is often due to a simple issue. Common reasons include insufficient funds or a temporary problem with the card reader.
Ask the cashier to retry the transaction, ensuring the terminal is set to “EBT” and split payments are entered correctly.
The most common reason for a decline is insufficient funds. You can instantly check your balance with a free app like Benny or by calling the customer service number.
If your balance is adequate, inspect the card for damage and clean the strip or chip gently before trying again. A full guide on how to check your EBT balance is also available.
If multiple merchants reject the card, call Customer Service to check for a system outage or a lock on your account.
Follow the agent's instructions, which may include requesting a replacement card or a temporary unlock.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your SNAP and cash EBT balances in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Managing your EBT benefits in Nebraska can sometimes feel overwhelming. Whether you're an existing recipient who needs to replace a lost card or report a problem, or you're new to the program and have questions about applying, this guide delivers straightforward instructions for contacting Nebraska's EBT customer service and resolving common issues.
How to Contact EBT Customer Service in Nebraska
There are several ways to contact Nebraska's EBT customer service for assistance with your SNAP benefits.
Phone: For 24/7 automated help with balance inquiries, PIN changes, or to report a lost, stolen, or damaged card, call the Nebraska EBT Card Customer Service at 877-247-6328. For questions about your application status or to request a replacement card, contact the DHHS Customer Service Center at 800-383-4278 on weekdays from 8 a.m. to 5 p.m. CT. Local numbers are also available for callers in Omaha (402-595-1258) and Lincoln (402-323-3900).
Email: You can send general case inquiries to the Nebraska Department of Health and Human Services through their central mailbox at [email protected].
Mail: To submit SNAP or EBT documents, use the mailing address PO Box 2992, Omaha, NE 68103. For other correspondence, you can write to the Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find the nearest office for face-to-face assistance, use the Nebraska DHHS Local Office Finder to search by city or county. If you do not have internet access, you can get the same information by calling 800-383-4278.
Multi-Lingual Support
Nebraska's EBT customer service hotline at 877-247-6328 offers free interpreter services. Support is available in many languages, including Spanish, Vietnamese, and Somali. Callers can ask the operator for a full list of options to get help in their preferred language.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT provides significant support, recipients can sometimes face issues with their card or benefits. Knowing how to quickly address these common problems can prevent disruptions in accessing your funds. Here are four frequent issues and the steps to resolve them.
Lost, Stolen, or Damaged EBT Card
If your EBT card is gone or broken, acting fast is the best way to protect your benefits. You should immediately report the issue to have the card deactivated and request a new one.
Call the Nebraska EBT Customer Service number at 877-247-6328 right away.
Select the option to report a lost, stolen, or damaged card. The system will automatically deactivate it to protect your benefits.
Confirm your mailing address with the agent and ask when to expect the replacement, which usually takes 7–10 days.
When the new card arrives, follow the instructions to set a new PIN before you use it.
Check your recent transaction history in the ebtEDGE app to confirm no unauthorized purchases were made after you reported the loss.
Unauthorized or Suspicious Transactions
Finding unfamiliar charges on your account can be alarming and may indicate fraud or card skimming. It is important to take immediate steps to secure your account and dispute the transactions.
Review your transaction history in the ebtEDGE app or website for any charges you do not recognize. Skimming is a risk.
If you find suspicious activity, change your PIN immediately through the app or by phone to prevent more unauthorized use.
Use the security settings in the ebtEDGE app to freeze your card and block out-of-state transactions while you investigate.
Call Nebraska EBT Customer Service to report the fraud. Provide details for each unauthorized charge and ask to open a claim.
If advised, request a new card. Keep your case number and monitor your account until the disputed benefits are returned.
Delayed or Missing Monthly Benefit Deposit
If your monthly benefits have not appeared on your card as expected, there could be several reasons. Checking your eligibility status and deposit schedule can often clarify the situation.
First, verify your typical deposit date. You can find the Nebraska deposit schedule online. Deposits may arrive later on weekends or holidays.
Confirm that you submitted your most recent renewal paperwork and all required verifications. Missing documents are a common cause of delays.
Look for messages in your ACCESSNebraska account or mail from DHHS regarding any changes to your eligibility status.
If you cannot find a reason for the delay, call the EBT Customer Service line to ask if a system error occurred.
If the problem is related to eligibility, contact your local DHHS worker to resolve it and ask about an emergency issuance if necessary.
Card Declined or Not Working at Checkout
A declined transaction at the checkout can be frustrating, but it is often due to a simple issue. Common reasons include insufficient funds or a temporary problem with the card reader.
Ask the cashier to retry the transaction, ensuring the terminal is set to “EBT” and split payments are entered correctly.
The most common reason for a decline is insufficient funds. You can instantly check your balance with a free app like Benny or by calling the customer service number.
If your balance is adequate, inspect the card for damage and clean the strip or chip gently before trying again. A full guide on how to check your EBT balance is also available.
If multiple merchants reject the card, call Customer Service to check for a system outage or a lock on your account.
Follow the agent's instructions, which may include requesting a replacement card or a temporary unlock.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your SNAP and cash EBT balances in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Managing your EBT benefits in Nebraska can sometimes feel overwhelming. Whether you're an existing recipient who needs to replace a lost card or report a problem, or you're new to the program and have questions about applying, this guide delivers straightforward instructions for contacting Nebraska's EBT customer service and resolving common issues.
How to Contact EBT Customer Service in Nebraska
There are several ways to contact Nebraska's EBT customer service for assistance with your SNAP benefits.
Phone: For 24/7 automated help with balance inquiries, PIN changes, or to report a lost, stolen, or damaged card, call the Nebraska EBT Card Customer Service at 877-247-6328. For questions about your application status or to request a replacement card, contact the DHHS Customer Service Center at 800-383-4278 on weekdays from 8 a.m. to 5 p.m. CT. Local numbers are also available for callers in Omaha (402-595-1258) and Lincoln (402-323-3900).
Email: You can send general case inquiries to the Nebraska Department of Health and Human Services through their central mailbox at [email protected].
Mail: To submit SNAP or EBT documents, use the mailing address PO Box 2992, Omaha, NE 68103. For other correspondence, you can write to the Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find the nearest office for face-to-face assistance, use the Nebraska DHHS Local Office Finder to search by city or county. If you do not have internet access, you can get the same information by calling 800-383-4278.
Multi-Lingual Support
Nebraska's EBT customer service hotline at 877-247-6328 offers free interpreter services. Support is available in many languages, including Spanish, Vietnamese, and Somali. Callers can ask the operator for a full list of options to get help in their preferred language.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT provides significant support, recipients can sometimes face issues with their card or benefits. Knowing how to quickly address these common problems can prevent disruptions in accessing your funds. Here are four frequent issues and the steps to resolve them.
Lost, Stolen, or Damaged EBT Card
If your EBT card is gone or broken, acting fast is the best way to protect your benefits. You should immediately report the issue to have the card deactivated and request a new one.
Call the Nebraska EBT Customer Service number at 877-247-6328 right away.
Select the option to report a lost, stolen, or damaged card. The system will automatically deactivate it to protect your benefits.
Confirm your mailing address with the agent and ask when to expect the replacement, which usually takes 7–10 days.
When the new card arrives, follow the instructions to set a new PIN before you use it.
Check your recent transaction history in the ebtEDGE app to confirm no unauthorized purchases were made after you reported the loss.
Unauthorized or Suspicious Transactions
Finding unfamiliar charges on your account can be alarming and may indicate fraud or card skimming. It is important to take immediate steps to secure your account and dispute the transactions.
Review your transaction history in the ebtEDGE app or website for any charges you do not recognize. Skimming is a risk.
If you find suspicious activity, change your PIN immediately through the app or by phone to prevent more unauthorized use.
Use the security settings in the ebtEDGE app to freeze your card and block out-of-state transactions while you investigate.
Call Nebraska EBT Customer Service to report the fraud. Provide details for each unauthorized charge and ask to open a claim.
If advised, request a new card. Keep your case number and monitor your account until the disputed benefits are returned.
Delayed or Missing Monthly Benefit Deposit
If your monthly benefits have not appeared on your card as expected, there could be several reasons. Checking your eligibility status and deposit schedule can often clarify the situation.
First, verify your typical deposit date. You can find the Nebraska deposit schedule online. Deposits may arrive later on weekends or holidays.
Confirm that you submitted your most recent renewal paperwork and all required verifications. Missing documents are a common cause of delays.
Look for messages in your ACCESSNebraska account or mail from DHHS regarding any changes to your eligibility status.
If you cannot find a reason for the delay, call the EBT Customer Service line to ask if a system error occurred.
If the problem is related to eligibility, contact your local DHHS worker to resolve it and ask about an emergency issuance if necessary.
Card Declined or Not Working at Checkout
A declined transaction at the checkout can be frustrating, but it is often due to a simple issue. Common reasons include insufficient funds or a temporary problem with the card reader.
Ask the cashier to retry the transaction, ensuring the terminal is set to “EBT” and split payments are entered correctly.
The most common reason for a decline is insufficient funds. You can instantly check your balance with a free app like Benny or by calling the customer service number.
If your balance is adequate, inspect the card for damage and clean the strip or chip gently before trying again. A full guide on how to check your EBT balance is also available.
If multiple merchants reject the card, call Customer Service to check for a system outage or a lock on your account.
Follow the agent's instructions, which may include requesting a replacement card or a temporary unlock.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your SNAP and cash EBT balances in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Managing your EBT benefits in Nebraska can sometimes feel overwhelming. Whether you're an existing recipient who needs to replace a lost card or report a problem, or you're new to the program and have questions about applying, this guide delivers straightforward instructions for contacting Nebraska's EBT customer service and resolving common issues.
How to Contact EBT Customer Service in Nebraska
There are several ways to contact Nebraska's EBT customer service for assistance with your SNAP benefits.
Phone: For 24/7 automated help with balance inquiries, PIN changes, or to report a lost, stolen, or damaged card, call the Nebraska EBT Card Customer Service at 877-247-6328. For questions about your application status or to request a replacement card, contact the DHHS Customer Service Center at 800-383-4278 on weekdays from 8 a.m. to 5 p.m. CT. Local numbers are also available for callers in Omaha (402-595-1258) and Lincoln (402-323-3900).
Email: You can send general case inquiries to the Nebraska Department of Health and Human Services through their central mailbox at [email protected].
Mail: To submit SNAP or EBT documents, use the mailing address PO Box 2992, Omaha, NE 68103. For other correspondence, you can write to the Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find the nearest office for face-to-face assistance, use the Nebraska DHHS Local Office Finder to search by city or county. If you do not have internet access, you can get the same information by calling 800-383-4278.
Multi-Lingual Support
Nebraska's EBT customer service hotline at 877-247-6328 offers free interpreter services. Support is available in many languages, including Spanish, Vietnamese, and Somali. Callers can ask the operator for a full list of options to get help in their preferred language.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT provides significant support, recipients can sometimes face issues with their card or benefits. Knowing how to quickly address these common problems can prevent disruptions in accessing your funds. Here are four frequent issues and the steps to resolve them.
Lost, Stolen, or Damaged EBT Card
If your EBT card is gone or broken, acting fast is the best way to protect your benefits. You should immediately report the issue to have the card deactivated and request a new one.
Call the Nebraska EBT Customer Service number at 877-247-6328 right away.
Select the option to report a lost, stolen, or damaged card. The system will automatically deactivate it to protect your benefits.
Confirm your mailing address with the agent and ask when to expect the replacement, which usually takes 7–10 days.
When the new card arrives, follow the instructions to set a new PIN before you use it.
Check your recent transaction history in the ebtEDGE app to confirm no unauthorized purchases were made after you reported the loss.
Unauthorized or Suspicious Transactions
Finding unfamiliar charges on your account can be alarming and may indicate fraud or card skimming. It is important to take immediate steps to secure your account and dispute the transactions.
Review your transaction history in the ebtEDGE app or website for any charges you do not recognize. Skimming is a risk.
If you find suspicious activity, change your PIN immediately through the app or by phone to prevent more unauthorized use.
Use the security settings in the ebtEDGE app to freeze your card and block out-of-state transactions while you investigate.
Call Nebraska EBT Customer Service to report the fraud. Provide details for each unauthorized charge and ask to open a claim.
If advised, request a new card. Keep your case number and monitor your account until the disputed benefits are returned.
Delayed or Missing Monthly Benefit Deposit
If your monthly benefits have not appeared on your card as expected, there could be several reasons. Checking your eligibility status and deposit schedule can often clarify the situation.
First, verify your typical deposit date. You can find the Nebraska deposit schedule online. Deposits may arrive later on weekends or holidays.
Confirm that you submitted your most recent renewal paperwork and all required verifications. Missing documents are a common cause of delays.
Look for messages in your ACCESSNebraska account or mail from DHHS regarding any changes to your eligibility status.
If you cannot find a reason for the delay, call the EBT Customer Service line to ask if a system error occurred.
If the problem is related to eligibility, contact your local DHHS worker to resolve it and ask about an emergency issuance if necessary.
Card Declined or Not Working at Checkout
A declined transaction at the checkout can be frustrating, but it is often due to a simple issue. Common reasons include insufficient funds or a temporary problem with the card reader.
Ask the cashier to retry the transaction, ensuring the terminal is set to “EBT” and split payments are entered correctly.
The most common reason for a decline is insufficient funds. You can instantly check your balance with a free app like Benny or by calling the customer service number.
If your balance is adequate, inspect the card for damage and clean the strip or chip gently before trying again. A full guide on how to check your EBT balance is also available.
If multiple merchants reject the card, call Customer Service to check for a system outage or a lock on your account.
Follow the agent's instructions, which may include requesting a replacement card or a temporary unlock.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your SNAP and cash EBT balances in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
