Nebraska EBT Customer Service: How to Get Help & Common Issues

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Managing your EBT benefits shouldn't be a source of stress, whether you're applying for the first time or are an existing cardholder needing to report a lost card or check your balance. This guide provides clear instructions for resolving frequent problems and all the contact details for EBT customer service in Nebraska, including how to quickly reach a representative.

How to Contact EBT Customer Service in Nebraska

You can get help with your benefits through several channels, including by phone, email, mail, or in person.

Phone: The 24/7 EBT Card Customer Service line at 877-247-6328 handles lost cards, PIN changes, and balance inquiries. For case questions or replacement cards, call the DHHS Customer Service Center at 800-383-4278 on weekdays from 8 a.m. to 5 p.m. CT. Local callers can also use 402-595-1258 for Omaha or 402-323-3900 for Lincoln.
Email: For general case inquiries, you can contact the Department of Health and Human Services at [email protected]. This is the main mailbox for SNAP and EBT questions, as a dedicated EBT-only email is not published.
Mail: To submit SNAP or EBT documents, you can send them to PO Box 2992, Omaha, NE 68103. The main address for the department is Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find local EBT customer service in Nebraska, you can use the DHHS Local Office Finder to search by city or county. If you do not have internet access, you can get the same office information by calling 800-383-4278.

Multi-Lingual Support

Nebraska provides free interpreter services for callers who need language assistance. You can access this support by calling the Nebraska EBT customer service number at 877-247-6328. Commonly requested languages include Spanish, Vietnamese, and Somali. This is a feature of the EBT customer service in Nebraska, and you can ask the operator for a full list of languages.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, recipients may occasionally encounter issues with their card or benefits. Most problems have straightforward solutions that can be handled quickly by taking the right steps. Below are some of the most common challenges and how to resolve them.

Lost, Stolen, or Damaged EBT Card

Misplacing your card or finding it damaged can be alarming, but acting fast is the best way to protect your benefits. If your card is gone or unusable, you need to report it immediately to get a replacement on the way. For EBT customer service in Nebraska, the 24/7 hotline is your first point of contact.

Call the Nebraska EBT Card Customer Service number at 877-247-6328 right away.
Select the option to report a lost, stolen, or damaged card. This will automatically deactivate the old card to protect remaining benefits.
Confirm your mailing address with the representative. A replacement card typically arrives within 7–10 business days.
Once your new card arrives, follow the instructions to set a new PIN before you try to use it.
Check your recent transaction history in the ebtEDGE app to confirm no unauthorized purchases were made after you reported the loss.

Unauthorized or Suspicious Transactions

Card skimming and other types of fraud are an unfortunate reality. If you notice transactions you don't recognize, it's important to secure your account and report the theft to begin the process of recovering your funds. These steps can help you regain control of your account.

Log in to the ebtEDGE app or website to review your transaction history for any suspicious charges.
Immediately change your PIN to prevent any further unauthorized use of your benefits.
Use the security settings in the ebtEDGE app to freeze your card and block out-of-state transactions while you investigate the issue.
Call customer service to report the fraud, provide details for each unauthorized charge, and ask to open a claim.
Request a replacement card if advised, and keep your claim number until the disputed benefits are returned to your account.

Delayed or Missing Monthly Benefit Deposit

If your benefits haven't appeared on your card as expected, there's usually a logical explanation. Before panicking, check a few common causes for delays, such as holidays or paperwork issues. This can help you identify the source of the problem.

Verify your benefit issuance date by checking the official Nebraska deposit schedule, keeping in mind that weekends and holidays can cause a one- or two-day delay.
Confirm that all your recent renewal paperwork and verification documents have been submitted and approved.
Check for any messages in your ACCESSNebraska portal or notices in the mail regarding changes to your case.
If you can't find an answer, calling the Nebraska EBT customer service number is the next step to see if a system error occurred.
If the problem is related to your eligibility, contact your local DHHS worker to resolve it.

Card Declined or Not Working at Checkout

Having your card declined at the checkout can be frustrating, but it's often due to a simple issue that can be fixed quickly. From insufficient funds to a damaged card, troubleshooting the problem can get you on your way.

Ask the cashier to try the transaction again, making sure the point-of-sale machine is set to “EBT.”
Check your balance instantly, as insufficient funds are the most common reason for a decline. You can use the free Benny app to track your SNAP and EBT Cash balance or call the number on your card.
If you have enough funds, inspect the card’s magnetic strip or chip for any visible damage and clean it gently.
If multiple retailers reject the card, there may be a temporary system-wide outage or a lock on your account.
If an agent instructs you to, request a replacement card and note the details of the failed transaction.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, Trader Joe's and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits shouldn't be a source of stress, whether you're applying for the first time or are an existing cardholder needing to report a lost card or check your balance. This guide provides clear instructions for resolving frequent problems and all the contact details for EBT customer service in Nebraska, including how to quickly reach a representative.

How to Contact EBT Customer Service in Nebraska

You can get help with your benefits through several channels, including by phone, email, mail, or in person.

Phone: The 24/7 EBT Card Customer Service line at 877-247-6328 handles lost cards, PIN changes, and balance inquiries. For case questions or replacement cards, call the DHHS Customer Service Center at 800-383-4278 on weekdays from 8 a.m. to 5 p.m. CT. Local callers can also use 402-595-1258 for Omaha or 402-323-3900 for Lincoln.
Email: For general case inquiries, you can contact the Department of Health and Human Services at [email protected]. This is the main mailbox for SNAP and EBT questions, as a dedicated EBT-only email is not published.
Mail: To submit SNAP or EBT documents, you can send them to PO Box 2992, Omaha, NE 68103. The main address for the department is Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find local EBT customer service in Nebraska, you can use the DHHS Local Office Finder to search by city or county. If you do not have internet access, you can get the same office information by calling 800-383-4278.

Multi-Lingual Support

Nebraska provides free interpreter services for callers who need language assistance. You can access this support by calling the Nebraska EBT customer service number at 877-247-6328. Commonly requested languages include Spanish, Vietnamese, and Somali. This is a feature of the EBT customer service in Nebraska, and you can ask the operator for a full list of languages.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, recipients may occasionally encounter issues with their card or benefits. Most problems have straightforward solutions that can be handled quickly by taking the right steps. Below are some of the most common challenges and how to resolve them.

Lost, Stolen, or Damaged EBT Card

Misplacing your card or finding it damaged can be alarming, but acting fast is the best way to protect your benefits. If your card is gone or unusable, you need to report it immediately to get a replacement on the way. For EBT customer service in Nebraska, the 24/7 hotline is your first point of contact.

Call the Nebraska EBT Card Customer Service number at 877-247-6328 right away.
Select the option to report a lost, stolen, or damaged card. This will automatically deactivate the old card to protect remaining benefits.
Confirm your mailing address with the representative. A replacement card typically arrives within 7–10 business days.
Once your new card arrives, follow the instructions to set a new PIN before you try to use it.
Check your recent transaction history in the ebtEDGE app to confirm no unauthorized purchases were made after you reported the loss.

Unauthorized or Suspicious Transactions

Card skimming and other types of fraud are an unfortunate reality. If you notice transactions you don't recognize, it's important to secure your account and report the theft to begin the process of recovering your funds. These steps can help you regain control of your account.

Log in to the ebtEDGE app or website to review your transaction history for any suspicious charges.
Immediately change your PIN to prevent any further unauthorized use of your benefits.
Use the security settings in the ebtEDGE app to freeze your card and block out-of-state transactions while you investigate the issue.
Call customer service to report the fraud, provide details for each unauthorized charge, and ask to open a claim.
Request a replacement card if advised, and keep your claim number until the disputed benefits are returned to your account.

Delayed or Missing Monthly Benefit Deposit

If your benefits haven't appeared on your card as expected, there's usually a logical explanation. Before panicking, check a few common causes for delays, such as holidays or paperwork issues. This can help you identify the source of the problem.

Verify your benefit issuance date by checking the official Nebraska deposit schedule, keeping in mind that weekends and holidays can cause a one- or two-day delay.
Confirm that all your recent renewal paperwork and verification documents have been submitted and approved.
Check for any messages in your ACCESSNebraska portal or notices in the mail regarding changes to your case.
If you can't find an answer, calling the Nebraska EBT customer service number is the next step to see if a system error occurred.
If the problem is related to your eligibility, contact your local DHHS worker to resolve it.

Card Declined or Not Working at Checkout

Having your card declined at the checkout can be frustrating, but it's often due to a simple issue that can be fixed quickly. From insufficient funds to a damaged card, troubleshooting the problem can get you on your way.

Ask the cashier to try the transaction again, making sure the point-of-sale machine is set to “EBT.”
Check your balance instantly, as insufficient funds are the most common reason for a decline. You can use the free Benny app to track your SNAP and EBT Cash balance or call the number on your card.
If you have enough funds, inspect the card’s magnetic strip or chip for any visible damage and clean it gently.
If multiple retailers reject the card, there may be a temporary system-wide outage or a lock on your account.
If an agent instructs you to, request a replacement card and note the details of the failed transaction.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, Trader Joe's and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits shouldn't be a source of stress, whether you're applying for the first time or are an existing cardholder needing to report a lost card or check your balance. This guide provides clear instructions for resolving frequent problems and all the contact details for EBT customer service in Nebraska, including how to quickly reach a representative.

How to Contact EBT Customer Service in Nebraska

You can get help with your benefits through several channels, including by phone, email, mail, or in person.

Phone: The 24/7 EBT Card Customer Service line at 877-247-6328 handles lost cards, PIN changes, and balance inquiries. For case questions or replacement cards, call the DHHS Customer Service Center at 800-383-4278 on weekdays from 8 a.m. to 5 p.m. CT. Local callers can also use 402-595-1258 for Omaha or 402-323-3900 for Lincoln.
Email: For general case inquiries, you can contact the Department of Health and Human Services at [email protected]. This is the main mailbox for SNAP and EBT questions, as a dedicated EBT-only email is not published.
Mail: To submit SNAP or EBT documents, you can send them to PO Box 2992, Omaha, NE 68103. The main address for the department is Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find local EBT customer service in Nebraska, you can use the DHHS Local Office Finder to search by city or county. If you do not have internet access, you can get the same office information by calling 800-383-4278.

Multi-Lingual Support

Nebraska provides free interpreter services for callers who need language assistance. You can access this support by calling the Nebraska EBT customer service number at 877-247-6328. Commonly requested languages include Spanish, Vietnamese, and Somali. This is a feature of the EBT customer service in Nebraska, and you can ask the operator for a full list of languages.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, recipients may occasionally encounter issues with their card or benefits. Most problems have straightforward solutions that can be handled quickly by taking the right steps. Below are some of the most common challenges and how to resolve them.

Lost, Stolen, or Damaged EBT Card

Misplacing your card or finding it damaged can be alarming, but acting fast is the best way to protect your benefits. If your card is gone or unusable, you need to report it immediately to get a replacement on the way. For EBT customer service in Nebraska, the 24/7 hotline is your first point of contact.

Call the Nebraska EBT Card Customer Service number at 877-247-6328 right away.
Select the option to report a lost, stolen, or damaged card. This will automatically deactivate the old card to protect remaining benefits.
Confirm your mailing address with the representative. A replacement card typically arrives within 7–10 business days.
Once your new card arrives, follow the instructions to set a new PIN before you try to use it.
Check your recent transaction history in the ebtEDGE app to confirm no unauthorized purchases were made after you reported the loss.

Unauthorized or Suspicious Transactions

Card skimming and other types of fraud are an unfortunate reality. If you notice transactions you don't recognize, it's important to secure your account and report the theft to begin the process of recovering your funds. These steps can help you regain control of your account.

Log in to the ebtEDGE app or website to review your transaction history for any suspicious charges.
Immediately change your PIN to prevent any further unauthorized use of your benefits.
Use the security settings in the ebtEDGE app to freeze your card and block out-of-state transactions while you investigate the issue.
Call customer service to report the fraud, provide details for each unauthorized charge, and ask to open a claim.
Request a replacement card if advised, and keep your claim number until the disputed benefits are returned to your account.

Delayed or Missing Monthly Benefit Deposit

If your benefits haven't appeared on your card as expected, there's usually a logical explanation. Before panicking, check a few common causes for delays, such as holidays or paperwork issues. This can help you identify the source of the problem.

Verify your benefit issuance date by checking the official Nebraska deposit schedule, keeping in mind that weekends and holidays can cause a one- or two-day delay.
Confirm that all your recent renewal paperwork and verification documents have been submitted and approved.
Check for any messages in your ACCESSNebraska portal or notices in the mail regarding changes to your case.
If you can't find an answer, calling the Nebraska EBT customer service number is the next step to see if a system error occurred.
If the problem is related to your eligibility, contact your local DHHS worker to resolve it.

Card Declined or Not Working at Checkout

Having your card declined at the checkout can be frustrating, but it's often due to a simple issue that can be fixed quickly. From insufficient funds to a damaged card, troubleshooting the problem can get you on your way.

Ask the cashier to try the transaction again, making sure the point-of-sale machine is set to “EBT.”
Check your balance instantly, as insufficient funds are the most common reason for a decline. You can use the free Benny app to track your SNAP and EBT Cash balance or call the number on your card.
If you have enough funds, inspect the card’s magnetic strip or chip for any visible damage and clean it gently.
If multiple retailers reject the card, there may be a temporary system-wide outage or a lock on your account.
If an agent instructs you to, request a replacement card and note the details of the failed transaction.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, Trader Joe's and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits shouldn't be a source of stress, whether you're applying for the first time or are an existing cardholder needing to report a lost card or check your balance. This guide provides clear instructions for resolving frequent problems and all the contact details for EBT customer service in Nebraska, including how to quickly reach a representative.

How to Contact EBT Customer Service in Nebraska

You can get help with your benefits through several channels, including by phone, email, mail, or in person.

Phone: The 24/7 EBT Card Customer Service line at 877-247-6328 handles lost cards, PIN changes, and balance inquiries. For case questions or replacement cards, call the DHHS Customer Service Center at 800-383-4278 on weekdays from 8 a.m. to 5 p.m. CT. Local callers can also use 402-595-1258 for Omaha or 402-323-3900 for Lincoln.
Email: For general case inquiries, you can contact the Department of Health and Human Services at [email protected]. This is the main mailbox for SNAP and EBT questions, as a dedicated EBT-only email is not published.
Mail: To submit SNAP or EBT documents, you can send them to PO Box 2992, Omaha, NE 68103. The main address for the department is Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find local EBT customer service in Nebraska, you can use the DHHS Local Office Finder to search by city or county. If you do not have internet access, you can get the same office information by calling 800-383-4278.

Multi-Lingual Support

Nebraska provides free interpreter services for callers who need language assistance. You can access this support by calling the Nebraska EBT customer service number at 877-247-6328. Commonly requested languages include Spanish, Vietnamese, and Somali. This is a feature of the EBT customer service in Nebraska, and you can ask the operator for a full list of languages.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, recipients may occasionally encounter issues with their card or benefits. Most problems have straightforward solutions that can be handled quickly by taking the right steps. Below are some of the most common challenges and how to resolve them.

Lost, Stolen, or Damaged EBT Card

Misplacing your card or finding it damaged can be alarming, but acting fast is the best way to protect your benefits. If your card is gone or unusable, you need to report it immediately to get a replacement on the way. For EBT customer service in Nebraska, the 24/7 hotline is your first point of contact.

Call the Nebraska EBT Card Customer Service number at 877-247-6328 right away.
Select the option to report a lost, stolen, or damaged card. This will automatically deactivate the old card to protect remaining benefits.
Confirm your mailing address with the representative. A replacement card typically arrives within 7–10 business days.
Once your new card arrives, follow the instructions to set a new PIN before you try to use it.
Check your recent transaction history in the ebtEDGE app to confirm no unauthorized purchases were made after you reported the loss.

Unauthorized or Suspicious Transactions

Card skimming and other types of fraud are an unfortunate reality. If you notice transactions you don't recognize, it's important to secure your account and report the theft to begin the process of recovering your funds. These steps can help you regain control of your account.

Log in to the ebtEDGE app or website to review your transaction history for any suspicious charges.
Immediately change your PIN to prevent any further unauthorized use of your benefits.
Use the security settings in the ebtEDGE app to freeze your card and block out-of-state transactions while you investigate the issue.
Call customer service to report the fraud, provide details for each unauthorized charge, and ask to open a claim.
Request a replacement card if advised, and keep your claim number until the disputed benefits are returned to your account.

Delayed or Missing Monthly Benefit Deposit

If your benefits haven't appeared on your card as expected, there's usually a logical explanation. Before panicking, check a few common causes for delays, such as holidays or paperwork issues. This can help you identify the source of the problem.

Verify your benefit issuance date by checking the official Nebraska deposit schedule, keeping in mind that weekends and holidays can cause a one- or two-day delay.
Confirm that all your recent renewal paperwork and verification documents have been submitted and approved.
Check for any messages in your ACCESSNebraska portal or notices in the mail regarding changes to your case.
If you can't find an answer, calling the Nebraska EBT customer service number is the next step to see if a system error occurred.
If the problem is related to your eligibility, contact your local DHHS worker to resolve it.

Card Declined or Not Working at Checkout

Having your card declined at the checkout can be frustrating, but it's often due to a simple issue that can be fixed quickly. From insufficient funds to a damaged card, troubleshooting the problem can get you on your way.

Ask the cashier to try the transaction again, making sure the point-of-sale machine is set to “EBT.”
Check your balance instantly, as insufficient funds are the most common reason for a decline. You can use the free Benny app to track your SNAP and EBT Cash balance or call the number on your card.
If you have enough funds, inspect the card’s magnetic strip or chip for any visible damage and clean it gently.
If multiple retailers reject the card, there may be a temporary system-wide outage or a lock on your account.
If an agent instructs you to, request a replacement card and note the details of the failed transaction.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, Trader Joe's and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits shouldn't be a source of stress, whether you're applying for the first time or are an existing cardholder needing to report a lost card or check your balance. This guide provides clear instructions for resolving frequent problems and all the contact details for EBT customer service in Nebraska, including how to quickly reach a representative.

How to Contact EBT Customer Service in Nebraska

You can get help with your benefits through several channels, including by phone, email, mail, or in person.

Phone: The 24/7 EBT Card Customer Service line at 877-247-6328 handles lost cards, PIN changes, and balance inquiries. For case questions or replacement cards, call the DHHS Customer Service Center at 800-383-4278 on weekdays from 8 a.m. to 5 p.m. CT. Local callers can also use 402-595-1258 for Omaha or 402-323-3900 for Lincoln.
Email: For general case inquiries, you can contact the Department of Health and Human Services at [email protected]. This is the main mailbox for SNAP and EBT questions, as a dedicated EBT-only email is not published.
Mail: To submit SNAP or EBT documents, you can send them to PO Box 2992, Omaha, NE 68103. The main address for the department is Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find local EBT customer service in Nebraska, you can use the DHHS Local Office Finder to search by city or county. If you do not have internet access, you can get the same office information by calling 800-383-4278.

Multi-Lingual Support

Nebraska provides free interpreter services for callers who need language assistance. You can access this support by calling the Nebraska EBT customer service number at 877-247-6328. Commonly requested languages include Spanish, Vietnamese, and Somali. This is a feature of the EBT customer service in Nebraska, and you can ask the operator for a full list of languages.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, recipients may occasionally encounter issues with their card or benefits. Most problems have straightforward solutions that can be handled quickly by taking the right steps. Below are some of the most common challenges and how to resolve them.

Lost, Stolen, or Damaged EBT Card

Misplacing your card or finding it damaged can be alarming, but acting fast is the best way to protect your benefits. If your card is gone or unusable, you need to report it immediately to get a replacement on the way. For EBT customer service in Nebraska, the 24/7 hotline is your first point of contact.

Call the Nebraska EBT Card Customer Service number at 877-247-6328 right away.
Select the option to report a lost, stolen, or damaged card. This will automatically deactivate the old card to protect remaining benefits.
Confirm your mailing address with the representative. A replacement card typically arrives within 7–10 business days.
Once your new card arrives, follow the instructions to set a new PIN before you try to use it.
Check your recent transaction history in the ebtEDGE app to confirm no unauthorized purchases were made after you reported the loss.

Unauthorized or Suspicious Transactions

Card skimming and other types of fraud are an unfortunate reality. If you notice transactions you don't recognize, it's important to secure your account and report the theft to begin the process of recovering your funds. These steps can help you regain control of your account.

Log in to the ebtEDGE app or website to review your transaction history for any suspicious charges.
Immediately change your PIN to prevent any further unauthorized use of your benefits.
Use the security settings in the ebtEDGE app to freeze your card and block out-of-state transactions while you investigate the issue.
Call customer service to report the fraud, provide details for each unauthorized charge, and ask to open a claim.
Request a replacement card if advised, and keep your claim number until the disputed benefits are returned to your account.

Delayed or Missing Monthly Benefit Deposit

If your benefits haven't appeared on your card as expected, there's usually a logical explanation. Before panicking, check a few common causes for delays, such as holidays or paperwork issues. This can help you identify the source of the problem.

Verify your benefit issuance date by checking the official Nebraska deposit schedule, keeping in mind that weekends and holidays can cause a one- or two-day delay.
Confirm that all your recent renewal paperwork and verification documents have been submitted and approved.
Check for any messages in your ACCESSNebraska portal or notices in the mail regarding changes to your case.
If you can't find an answer, calling the Nebraska EBT customer service number is the next step to see if a system error occurred.
If the problem is related to your eligibility, contact your local DHHS worker to resolve it.

Card Declined or Not Working at Checkout

Having your card declined at the checkout can be frustrating, but it's often due to a simple issue that can be fixed quickly. From insufficient funds to a damaged card, troubleshooting the problem can get you on your way.

Ask the cashier to try the transaction again, making sure the point-of-sale machine is set to “EBT.”
Check your balance instantly, as insufficient funds are the most common reason for a decline. You can use the free Benny app to track your SNAP and EBT Cash balance or call the number on your card.
If you have enough funds, inspect the card’s magnetic strip or chip for any visible damage and clean it gently.
If multiple retailers reject the card, there may be a temporary system-wide outage or a lock on your account.
If an agent instructs you to, request a replacement card and note the details of the failed transaction.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, Trader Joe's and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.