Maine EBT Customer Service: How to Get Help & Common Issues

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Handling your EBT benefits in Maine doesn't need to be a source of confusion. Whether you are an existing recipient who needs to replace a lost card or check your balance, or you are new to the program and have questions about the application process, this guide provides simple instructions for contacting Maine EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Maine

You can reach Maine EBT customer service through several different channels.

Phone: For 24/7 automated help with your card, such as checking balances or reporting it lost, call 1-800-477-7428. For general case assistance, you can contact the Office for Family Independence at 1-855-797-4357 on weekdays from 7 a.m. to 4 p.m. ET. TTY users should dial 711.
Email: While there is no dedicated email for EBT card issues, you can send questions about the basic benefits portal to MMCHelp.DHHS@maine.gov. For any specific EBT account problems, you are advised to use the phone numbers listed above.
Mail: You can send correspondence to the Office for Family Independence at their mailing address: Maine Department of Health & Human Services, Office for Family Independence, 109 Capitol Street, 11 State House Station, Augusta, ME 04333-0011 USA.
In-Person: To find your local SNAP/EBT office, the Maine DHHS provides an online locator on its OFI Contact page. You can enter your town or ZIP code to find the district office nearest to you.

Multi-Lingual Support

Maine provides interpretation services upon request for SNAP benefits. Commonly supported languages include Spanish, French, Somali, and Vietnamese, with many others offered via telephone interpreters. The Office for Family Independence maintains a Language Access resource with a complete list of options.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a lost card to a declined transaction, several common problems can arise. Fortunately, most issues have straightforward solutions you can handle yourself.

Lost or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action to protect your benefits from unauthorized use. Acting quickly is the best way to secure your account and get a replacement card on its way.

First, double-check your pockets, wallet, and places you recently shopped to confirm the card is truly missing.
Immediately call Maine EBT Customer Service at 1-800-477-7428 to report the card lost or stolen. This will freeze your account to prevent fraudulent charges.
Be prepared to verify your identity with personal information like your name, Social Security Number, and date of birth.
Request a replacement card. It typically arrives within 7-10 business days, but you can ask if expedited shipping is an option.
When your new card arrives, follow the instructions to activate it and set a new PIN before you try to use it.

Forgotten, Locked, or Compromised PIN

Your PIN is the security key to your EBT account. If you forget it, get locked out after too many wrong tries, or suspect someone else knows it, you should reset it right away to keep your benefits safe.

Call the customer service number on the back of your card and use the automated menu to select the PIN change option.
If your account is locked, you will need to provide identifying information to unlock it before setting a new PIN.
Choose a new 4-digit PIN that is difficult for others to guess. Avoid using your birth year or simple sequences like 1234.
Never write your PIN on your card or share it with anyone, including cashiers or family members.
After changing it, you can test the new PIN at an ATM or during your next purchase to confirm it works.

Card Declined at Checkout

A declined card can be frustrating, but it's often due to a simple issue like insufficient funds. You can find a complete guide on how to check your EBT balance before you shop to avoid this problem.

First, confirm your balance covers the purchase. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your most recent receipt.
Carefully re-enter your PIN. Three incorrect attempts in a row will lock your card for 24 hours as a security measure.
Ask the cashier to run the transaction again. If the chip reader fails, swiping the magnetic stripe might work instead.
Try using your card at a different checkout lane or another store to determine if the issue is with the card reader.
If it still does not work, there may be a system outage or a hold on your account that requires a call to customer service.

Benefits Not Deposited on Time

Not receiving your benefits on the expected date can be stressful. Before contacting support, there are a few things you can check to understand the potential cause of the delay.

Confirm your scheduled issuance date. You can find the full EBT deposit schedule for Maine online to see when your benefits should arrive.
Review any recent letters or emails from DHHS. Missing verification documents or a recent change of address can delay deposits.
Consider if a bank holiday or a statewide system issue might have postponed the deposit schedule for all recipients.
If your funds have not appeared within one business day of the expected date, you should contact your local DHHS office for assistance.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt to receive cashback on qualifying items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your EBT benefits in Maine doesn't need to be a source of confusion. Whether you are an existing recipient who needs to replace a lost card or check your balance, or you are new to the program and have questions about the application process, this guide provides simple instructions for contacting Maine EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Maine

You can reach Maine EBT customer service through several different channels.

Phone: For 24/7 automated help with your card, such as checking balances or reporting it lost, call 1-800-477-7428. For general case assistance, you can contact the Office for Family Independence at 1-855-797-4357 on weekdays from 7 a.m. to 4 p.m. ET. TTY users should dial 711.
Email: While there is no dedicated email for EBT card issues, you can send questions about the basic benefits portal to MMCHelp.DHHS@maine.gov. For any specific EBT account problems, you are advised to use the phone numbers listed above.
Mail: You can send correspondence to the Office for Family Independence at their mailing address: Maine Department of Health & Human Services, Office for Family Independence, 109 Capitol Street, 11 State House Station, Augusta, ME 04333-0011 USA.
In-Person: To find your local SNAP/EBT office, the Maine DHHS provides an online locator on its OFI Contact page. You can enter your town or ZIP code to find the district office nearest to you.

Multi-Lingual Support

Maine provides interpretation services upon request for SNAP benefits. Commonly supported languages include Spanish, French, Somali, and Vietnamese, with many others offered via telephone interpreters. The Office for Family Independence maintains a Language Access resource with a complete list of options.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a lost card to a declined transaction, several common problems can arise. Fortunately, most issues have straightforward solutions you can handle yourself.

Lost or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action to protect your benefits from unauthorized use. Acting quickly is the best way to secure your account and get a replacement card on its way.

First, double-check your pockets, wallet, and places you recently shopped to confirm the card is truly missing.
Immediately call Maine EBT Customer Service at 1-800-477-7428 to report the card lost or stolen. This will freeze your account to prevent fraudulent charges.
Be prepared to verify your identity with personal information like your name, Social Security Number, and date of birth.
Request a replacement card. It typically arrives within 7-10 business days, but you can ask if expedited shipping is an option.
When your new card arrives, follow the instructions to activate it and set a new PIN before you try to use it.

Forgotten, Locked, or Compromised PIN

Your PIN is the security key to your EBT account. If you forget it, get locked out after too many wrong tries, or suspect someone else knows it, you should reset it right away to keep your benefits safe.

Call the customer service number on the back of your card and use the automated menu to select the PIN change option.
If your account is locked, you will need to provide identifying information to unlock it before setting a new PIN.
Choose a new 4-digit PIN that is difficult for others to guess. Avoid using your birth year or simple sequences like 1234.
Never write your PIN on your card or share it with anyone, including cashiers or family members.
After changing it, you can test the new PIN at an ATM or during your next purchase to confirm it works.

Card Declined at Checkout

A declined card can be frustrating, but it's often due to a simple issue like insufficient funds. You can find a complete guide on how to check your EBT balance before you shop to avoid this problem.

First, confirm your balance covers the purchase. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your most recent receipt.
Carefully re-enter your PIN. Three incorrect attempts in a row will lock your card for 24 hours as a security measure.
Ask the cashier to run the transaction again. If the chip reader fails, swiping the magnetic stripe might work instead.
Try using your card at a different checkout lane or another store to determine if the issue is with the card reader.
If it still does not work, there may be a system outage or a hold on your account that requires a call to customer service.

Benefits Not Deposited on Time

Not receiving your benefits on the expected date can be stressful. Before contacting support, there are a few things you can check to understand the potential cause of the delay.

Confirm your scheduled issuance date. You can find the full EBT deposit schedule for Maine online to see when your benefits should arrive.
Review any recent letters or emails from DHHS. Missing verification documents or a recent change of address can delay deposits.
Consider if a bank holiday or a statewide system issue might have postponed the deposit schedule for all recipients.
If your funds have not appeared within one business day of the expected date, you should contact your local DHHS office for assistance.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt to receive cashback on qualifying items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your EBT benefits in Maine doesn't need to be a source of confusion. Whether you are an existing recipient who needs to replace a lost card or check your balance, or you are new to the program and have questions about the application process, this guide provides simple instructions for contacting Maine EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Maine

You can reach Maine EBT customer service through several different channels.

Phone: For 24/7 automated help with your card, such as checking balances or reporting it lost, call 1-800-477-7428. For general case assistance, you can contact the Office for Family Independence at 1-855-797-4357 on weekdays from 7 a.m. to 4 p.m. ET. TTY users should dial 711.
Email: While there is no dedicated email for EBT card issues, you can send questions about the basic benefits portal to MMCHelp.DHHS@maine.gov. For any specific EBT account problems, you are advised to use the phone numbers listed above.
Mail: You can send correspondence to the Office for Family Independence at their mailing address: Maine Department of Health & Human Services, Office for Family Independence, 109 Capitol Street, 11 State House Station, Augusta, ME 04333-0011 USA.
In-Person: To find your local SNAP/EBT office, the Maine DHHS provides an online locator on its OFI Contact page. You can enter your town or ZIP code to find the district office nearest to you.

Multi-Lingual Support

Maine provides interpretation services upon request for SNAP benefits. Commonly supported languages include Spanish, French, Somali, and Vietnamese, with many others offered via telephone interpreters. The Office for Family Independence maintains a Language Access resource with a complete list of options.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a lost card to a declined transaction, several common problems can arise. Fortunately, most issues have straightforward solutions you can handle yourself.

Lost or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action to protect your benefits from unauthorized use. Acting quickly is the best way to secure your account and get a replacement card on its way.

First, double-check your pockets, wallet, and places you recently shopped to confirm the card is truly missing.
Immediately call Maine EBT Customer Service at 1-800-477-7428 to report the card lost or stolen. This will freeze your account to prevent fraudulent charges.
Be prepared to verify your identity with personal information like your name, Social Security Number, and date of birth.
Request a replacement card. It typically arrives within 7-10 business days, but you can ask if expedited shipping is an option.
When your new card arrives, follow the instructions to activate it and set a new PIN before you try to use it.

Forgotten, Locked, or Compromised PIN

Your PIN is the security key to your EBT account. If you forget it, get locked out after too many wrong tries, or suspect someone else knows it, you should reset it right away to keep your benefits safe.

Call the customer service number on the back of your card and use the automated menu to select the PIN change option.
If your account is locked, you will need to provide identifying information to unlock it before setting a new PIN.
Choose a new 4-digit PIN that is difficult for others to guess. Avoid using your birth year or simple sequences like 1234.
Never write your PIN on your card or share it with anyone, including cashiers or family members.
After changing it, you can test the new PIN at an ATM or during your next purchase to confirm it works.

Card Declined at Checkout

A declined card can be frustrating, but it's often due to a simple issue like insufficient funds. You can find a complete guide on how to check your EBT balance before you shop to avoid this problem.

First, confirm your balance covers the purchase. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your most recent receipt.
Carefully re-enter your PIN. Three incorrect attempts in a row will lock your card for 24 hours as a security measure.
Ask the cashier to run the transaction again. If the chip reader fails, swiping the magnetic stripe might work instead.
Try using your card at a different checkout lane or another store to determine if the issue is with the card reader.
If it still does not work, there may be a system outage or a hold on your account that requires a call to customer service.

Benefits Not Deposited on Time

Not receiving your benefits on the expected date can be stressful. Before contacting support, there are a few things you can check to understand the potential cause of the delay.

Confirm your scheduled issuance date. You can find the full EBT deposit schedule for Maine online to see when your benefits should arrive.
Review any recent letters or emails from DHHS. Missing verification documents or a recent change of address can delay deposits.
Consider if a bank holiday or a statewide system issue might have postponed the deposit schedule for all recipients.
If your funds have not appeared within one business day of the expected date, you should contact your local DHHS office for assistance.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt to receive cashback on qualifying items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your EBT benefits in Maine doesn't need to be a source of confusion. Whether you are an existing recipient who needs to replace a lost card or check your balance, or you are new to the program and have questions about the application process, this guide provides simple instructions for contacting Maine EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Maine

You can reach Maine EBT customer service through several different channels.

Phone: For 24/7 automated help with your card, such as checking balances or reporting it lost, call 1-800-477-7428. For general case assistance, you can contact the Office for Family Independence at 1-855-797-4357 on weekdays from 7 a.m. to 4 p.m. ET. TTY users should dial 711.
Email: While there is no dedicated email for EBT card issues, you can send questions about the basic benefits portal to MMCHelp.DHHS@maine.gov. For any specific EBT account problems, you are advised to use the phone numbers listed above.
Mail: You can send correspondence to the Office for Family Independence at their mailing address: Maine Department of Health & Human Services, Office for Family Independence, 109 Capitol Street, 11 State House Station, Augusta, ME 04333-0011 USA.
In-Person: To find your local SNAP/EBT office, the Maine DHHS provides an online locator on its OFI Contact page. You can enter your town or ZIP code to find the district office nearest to you.

Multi-Lingual Support

Maine provides interpretation services upon request for SNAP benefits. Commonly supported languages include Spanish, French, Somali, and Vietnamese, with many others offered via telephone interpreters. The Office for Family Independence maintains a Language Access resource with a complete list of options.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a lost card to a declined transaction, several common problems can arise. Fortunately, most issues have straightforward solutions you can handle yourself.

Lost or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action to protect your benefits from unauthorized use. Acting quickly is the best way to secure your account and get a replacement card on its way.

First, double-check your pockets, wallet, and places you recently shopped to confirm the card is truly missing.
Immediately call Maine EBT Customer Service at 1-800-477-7428 to report the card lost or stolen. This will freeze your account to prevent fraudulent charges.
Be prepared to verify your identity with personal information like your name, Social Security Number, and date of birth.
Request a replacement card. It typically arrives within 7-10 business days, but you can ask if expedited shipping is an option.
When your new card arrives, follow the instructions to activate it and set a new PIN before you try to use it.

Forgotten, Locked, or Compromised PIN

Your PIN is the security key to your EBT account. If you forget it, get locked out after too many wrong tries, or suspect someone else knows it, you should reset it right away to keep your benefits safe.

Call the customer service number on the back of your card and use the automated menu to select the PIN change option.
If your account is locked, you will need to provide identifying information to unlock it before setting a new PIN.
Choose a new 4-digit PIN that is difficult for others to guess. Avoid using your birth year or simple sequences like 1234.
Never write your PIN on your card or share it with anyone, including cashiers or family members.
After changing it, you can test the new PIN at an ATM or during your next purchase to confirm it works.

Card Declined at Checkout

A declined card can be frustrating, but it's often due to a simple issue like insufficient funds. You can find a complete guide on how to check your EBT balance before you shop to avoid this problem.

First, confirm your balance covers the purchase. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your most recent receipt.
Carefully re-enter your PIN. Three incorrect attempts in a row will lock your card for 24 hours as a security measure.
Ask the cashier to run the transaction again. If the chip reader fails, swiping the magnetic stripe might work instead.
Try using your card at a different checkout lane or another store to determine if the issue is with the card reader.
If it still does not work, there may be a system outage or a hold on your account that requires a call to customer service.

Benefits Not Deposited on Time

Not receiving your benefits on the expected date can be stressful. Before contacting support, there are a few things you can check to understand the potential cause of the delay.

Confirm your scheduled issuance date. You can find the full EBT deposit schedule for Maine online to see when your benefits should arrive.
Review any recent letters or emails from DHHS. Missing verification documents or a recent change of address can delay deposits.
Consider if a bank holiday or a statewide system issue might have postponed the deposit schedule for all recipients.
If your funds have not appeared within one business day of the expected date, you should contact your local DHHS office for assistance.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt to receive cashback on qualifying items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your EBT benefits in Maine doesn't need to be a source of confusion. Whether you are an existing recipient who needs to replace a lost card or check your balance, or you are new to the program and have questions about the application process, this guide provides simple instructions for contacting Maine EBT customer service and resolving common problems.

How to Contact EBT Customer Service in Maine

You can reach Maine EBT customer service through several different channels.

Phone: For 24/7 automated help with your card, such as checking balances or reporting it lost, call 1-800-477-7428. For general case assistance, you can contact the Office for Family Independence at 1-855-797-4357 on weekdays from 7 a.m. to 4 p.m. ET. TTY users should dial 711.
Email: While there is no dedicated email for EBT card issues, you can send questions about the basic benefits portal to MMCHelp.DHHS@maine.gov. For any specific EBT account problems, you are advised to use the phone numbers listed above.
Mail: You can send correspondence to the Office for Family Independence at their mailing address: Maine Department of Health & Human Services, Office for Family Independence, 109 Capitol Street, 11 State House Station, Augusta, ME 04333-0011 USA.
In-Person: To find your local SNAP/EBT office, the Maine DHHS provides an online locator on its OFI Contact page. You can enter your town or ZIP code to find the district office nearest to you.

Multi-Lingual Support

Maine provides interpretation services upon request for SNAP benefits. Commonly supported languages include Spanish, French, Somali, and Vietnamese, with many others offered via telephone interpreters. The Office for Family Independence maintains a Language Access resource with a complete list of options.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a lost card to a declined transaction, several common problems can arise. Fortunately, most issues have straightforward solutions you can handle yourself.

Lost or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action to protect your benefits from unauthorized use. Acting quickly is the best way to secure your account and get a replacement card on its way.

First, double-check your pockets, wallet, and places you recently shopped to confirm the card is truly missing.
Immediately call Maine EBT Customer Service at 1-800-477-7428 to report the card lost or stolen. This will freeze your account to prevent fraudulent charges.
Be prepared to verify your identity with personal information like your name, Social Security Number, and date of birth.
Request a replacement card. It typically arrives within 7-10 business days, but you can ask if expedited shipping is an option.
When your new card arrives, follow the instructions to activate it and set a new PIN before you try to use it.

Forgotten, Locked, or Compromised PIN

Your PIN is the security key to your EBT account. If you forget it, get locked out after too many wrong tries, or suspect someone else knows it, you should reset it right away to keep your benefits safe.

Call the customer service number on the back of your card and use the automated menu to select the PIN change option.
If your account is locked, you will need to provide identifying information to unlock it before setting a new PIN.
Choose a new 4-digit PIN that is difficult for others to guess. Avoid using your birth year or simple sequences like 1234.
Never write your PIN on your card or share it with anyone, including cashiers or family members.
After changing it, you can test the new PIN at an ATM or during your next purchase to confirm it works.

Card Declined at Checkout

A declined card can be frustrating, but it's often due to a simple issue like insufficient funds. You can find a complete guide on how to check your EBT balance before you shop to avoid this problem.

First, confirm your balance covers the purchase. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your most recent receipt.
Carefully re-enter your PIN. Three incorrect attempts in a row will lock your card for 24 hours as a security measure.
Ask the cashier to run the transaction again. If the chip reader fails, swiping the magnetic stripe might work instead.
Try using your card at a different checkout lane or another store to determine if the issue is with the card reader.
If it still does not work, there may be a system outage or a hold on your account that requires a call to customer service.

Benefits Not Deposited on Time

Not receiving your benefits on the expected date can be stressful. Before contacting support, there are a few things you can check to understand the potential cause of the delay.

Confirm your scheduled issuance date. You can find the full EBT deposit schedule for Maine online to see when your benefits should arrive.
Review any recent letters or emails from DHHS. Missing verification documents or a recent change of address can delay deposits.
Consider if a bank holiday or a statewide system issue might have postponed the deposit schedule for all recipients.
If your funds have not appeared within one business day of the expected date, you should contact your local DHHS office for assistance.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt to receive cashback on qualifying items.

Download Benny to take control of your spending and get more from your EBT benefits.