Arizona EBT Customer Service: How to Get Help & Common Issues

Contact Arizona EBT customer service by phone, email, mail, or in-person for a lost card, PIN reset, missing SNAP, or app help.

Oct 13, 2025

Edward Cheng

Edward Cheng

Arizona EBT Customer Service: How to Get Help & Common Issues

Contact Arizona EBT customer service by phone, email, mail, or in-person for a lost card, PIN reset, missing SNAP, or app help.

Oct 13, 2025

Edward Cheng

Edward Cheng

Arizona EBT Customer Service: How to Get Help & Common Issues

Contact Arizona EBT customer service by phone, email, mail, or in-person for a lost card, PIN reset, missing SNAP, or app help.

Oct 13, 2025

Edward Cheng

Edward Cheng

Arizona EBT Customer Service: How to Get Help & Common Issues

Contact Arizona EBT customer service by phone, email, mail, or in-person for a lost card, PIN reset, missing SNAP, or app help.

Oct 13, 2025

Edward Cheng

Edward Cheng

Arizona EBT Customer Service: How to Get Help & Common Issues

Contact Arizona EBT customer service by phone, email, mail, or in-person for a lost card, PIN reset, missing SNAP, or app help.

Oct 13, 2025

Edward Cheng

Edward Cheng

SHARE

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Managing your EBT benefits in Arizona doesn't need to be a challenge. Whether you're a current recipient who needs to replace a lost card or reset your PIN, or you're new to the program with questions about applying, this guide details every way to contact Arizona's EBT customer service and quickly resolve common issues.

How to Contact EBT Customer Service in Arizona

You can reach Arizona's EBT customer service through several channels for assistance.

  • Phone: For 24/7 help with your card, including activation, balance inquiries, or reporting it lost, call 1-888-997-9333 (TTY: 1-800-367-8939). If your benefits were stolen, call the replacement line at 1-833-786-8823 on weekdays between 7 a.m. and 5 p.m. More information is available on the DES EBT card page.

  • Email: The Arizona Department of Economic Security does not provide a public email address for EBT cardholder support. For direct assistance, you should call one of the designated phone numbers to resolve any issues.

  • Mail: For matters requiring physical correspondence, you can send documents to the Arizona Department of Economic Security at PO Box 19009, Phoenix, AZ 85005-9009.

  • In-Person: You can get help at a local Family Assistance Administration office. Use the DES online office locator to find the nearest one. If you do not have internet access, call 1-888-997-9333 for directions.

Multi-Lingual Support

Arizona provides telephone interpreter services for EBT cardholders. Support is available in many languages, including Spanish, Arabic, and Vietnamese. A complete list of supported languages can be found on the DES’s Limited English Proficiency Information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT cards provide a convenient way to access benefits, you might encounter a few bumps along the road. Common problems range from a lost card to missing deposits. Knowing the right steps to take can help you resolve these issues quickly and secure your benefits.

Lost or Stolen EBT Card

If your Arizona EBT card is lost or stolen, acting fast is the best way to prevent unauthorized use of your benefits. You should immediately report the card as missing to have it deactivated and get a replacement issued.

  • Call the 24/7 customer service line at 1-888-997-9333 and select the option for a lost or stolen card.

  • Provide your personal details to verify your identity.

  • Request a replacement card. The first one each year is free, but subsequent replacements cost $5.

  • Confirm your mailing address is correct or ask about picking up the card at a local office.

  • Once your new card arrives, activate it and set a new PIN before using it.

Forgotten or Compromised PIN

A forgotten or compromised PIN can prevent you from making purchases or leave your account vulnerable to theft. Fortunately, you can reset your PIN in just a few minutes over the phone or online.

  • Call 1-888-997-9333 and use the automated prompts to change your PIN.

  • Verify your identity using your card number and other personal information.

  • Choose a new four-digit PIN that is difficult to guess and avoid sharing it with anyone.

  • You can also change your PIN online through the ebtEDGE portal.

Benefits Not Deposited on the Expected Date

If your benefits don't appear on schedule, it is often due to a paperwork delay or a system issue. Before contacting customer service, you can check a few things to identify the cause of the delay.

  • First, confirm the payment date has passed by checking the EBT deposit schedule for Arizona.

  • Review your DES client portal or any mail from the agency for notices about pending renewal forms or verification documents.

  • If you have outstanding paperwork, submit it as soon as possible to resume processing.

  • If no issues are apparent, call the DES Family Assistance Administration at 1-833-786-8823 for a status update.

Unable to See Current Balance or Recent Transactions

Not knowing your EBT balance can lead to a declined transaction at the checkout counter. Arizona provides several ways to check your balance and review recent transaction history to stay on top of your funds.

You can use a free app like Benny to track your SNAP and EBT Cash balance in real-time. Another option is to log in to the ebtEDGE website for balances and up to 60 days of transactions.

For a complete guide on all available methods, including checking your last receipt, you can review the steps for an EBT balance check. If you notice discrepancies, compare your receipts with your transaction history and report any errors.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Arizona EBT Customer Service

Arizona EBT Customer Service Options

If you have questions about your Arizona EBT card, several resources are available. You can get help with your balance, report a lost card, or review your transaction history. Knowing your options helps you manage your benefits effectively and resolve issues quickly.

EBT Customer Service Hotline

For immediate assistance, you can call the Arizona EBT customer service number at 1-888-997-9333. This automated service is available 24/7. You can use it to check your SNAP or Cash Assistance balance, hear your last ten transactions, or report a lost, stolen, or damaged card.

Online EBT Account Access

You can also manage your account online through the ebtEDGE website. After creating an account, you can view your benefit balance and transaction history. This portal is a convenient way to keep track of your benefits without needing to make a phone call.

A Simpler Way to Check Your Balance

For a straightforward method to see your EBT funds, third-party apps can be helpful. The Benny app, for example, shows your real-time SNAP and EBT Cash balance directly on your phone. It simplifies tracking your available benefits without logging into a website.

In addition to balance inquiries, the app also provides cashback on eligible purchases at participating stores. To try a different way of managing your EBT information, you can Download Benny.

Arizona EBT Customer Service

SHARE

Managing your EBT benefits in Arizona doesn't need to be a challenge. Whether you're a current recipient who needs to replace a lost card or reset your PIN, or you're new to the program with questions about applying, this guide details every way to contact Arizona's EBT customer service and quickly resolve common issues.

How to Contact EBT Customer Service in Arizona

You can reach Arizona's EBT customer service through several channels for assistance.

  • Phone: For 24/7 help with your card, including activation, balance inquiries, or reporting it lost, call 1-888-997-9333 (TTY: 1-800-367-8939). If your benefits were stolen, call the replacement line at 1-833-786-8823 on weekdays between 7 a.m. and 5 p.m. More information is available on the DES EBT card page.

  • Email: The Arizona Department of Economic Security does not provide a public email address for EBT cardholder support. For direct assistance, you should call one of the designated phone numbers to resolve any issues.

  • Mail: For matters requiring physical correspondence, you can send documents to the Arizona Department of Economic Security at PO Box 19009, Phoenix, AZ 85005-9009.

  • In-Person: You can get help at a local Family Assistance Administration office. Use the DES online office locator to find the nearest one. If you do not have internet access, call 1-888-997-9333 for directions.

Multi-Lingual Support

Arizona provides telephone interpreter services for EBT cardholders. Support is available in many languages, including Spanish, Arabic, and Vietnamese. A complete list of supported languages can be found on the DES’s Limited English Proficiency Information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT cards provide a convenient way to access benefits, you might encounter a few bumps along the road. Common problems range from a lost card to missing deposits. Knowing the right steps to take can help you resolve these issues quickly and secure your benefits.

Lost or Stolen EBT Card

If your Arizona EBT card is lost or stolen, acting fast is the best way to prevent unauthorized use of your benefits. You should immediately report the card as missing to have it deactivated and get a replacement issued.

  • Call the 24/7 customer service line at 1-888-997-9333 and select the option for a lost or stolen card.

  • Provide your personal details to verify your identity.

  • Request a replacement card. The first one each year is free, but subsequent replacements cost $5.

  • Confirm your mailing address is correct or ask about picking up the card at a local office.

  • Once your new card arrives, activate it and set a new PIN before using it.

Forgotten or Compromised PIN

A forgotten or compromised PIN can prevent you from making purchases or leave your account vulnerable to theft. Fortunately, you can reset your PIN in just a few minutes over the phone or online.

  • Call 1-888-997-9333 and use the automated prompts to change your PIN.

  • Verify your identity using your card number and other personal information.

  • Choose a new four-digit PIN that is difficult to guess and avoid sharing it with anyone.

  • You can also change your PIN online through the ebtEDGE portal.

Benefits Not Deposited on the Expected Date

If your benefits don't appear on schedule, it is often due to a paperwork delay or a system issue. Before contacting customer service, you can check a few things to identify the cause of the delay.

  • First, confirm the payment date has passed by checking the EBT deposit schedule for Arizona.

  • Review your DES client portal or any mail from the agency for notices about pending renewal forms or verification documents.

  • If you have outstanding paperwork, submit it as soon as possible to resume processing.

  • If no issues are apparent, call the DES Family Assistance Administration at 1-833-786-8823 for a status update.

Unable to See Current Balance or Recent Transactions

Not knowing your EBT balance can lead to a declined transaction at the checkout counter. Arizona provides several ways to check your balance and review recent transaction history to stay on top of your funds.

You can use a free app like Benny to track your SNAP and EBT Cash balance in real-time. Another option is to log in to the ebtEDGE website for balances and up to 60 days of transactions.

For a complete guide on all available methods, including checking your last receipt, you can review the steps for an EBT balance check. If you notice discrepancies, compare your receipts with your transaction history and report any errors.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Arizona EBT Customer Service

Arizona EBT Customer Service Options

If you have questions about your Arizona EBT card, several resources are available. You can get help with your balance, report a lost card, or review your transaction history. Knowing your options helps you manage your benefits effectively and resolve issues quickly.

EBT Customer Service Hotline

For immediate assistance, you can call the Arizona EBT customer service number at 1-888-997-9333. This automated service is available 24/7. You can use it to check your SNAP or Cash Assistance balance, hear your last ten transactions, or report a lost, stolen, or damaged card.

Online EBT Account Access

You can also manage your account online through the ebtEDGE website. After creating an account, you can view your benefit balance and transaction history. This portal is a convenient way to keep track of your benefits without needing to make a phone call.

A Simpler Way to Check Your Balance

For a straightforward method to see your EBT funds, third-party apps can be helpful. The Benny app, for example, shows your real-time SNAP and EBT Cash balance directly on your phone. It simplifies tracking your available benefits without logging into a website.

In addition to balance inquiries, the app also provides cashback on eligible purchases at participating stores. To try a different way of managing your EBT information, you can Download Benny.

Arizona EBT Customer Service

SHARE

Managing your EBT benefits in Arizona doesn't need to be a challenge. Whether you're a current recipient who needs to replace a lost card or reset your PIN, or you're new to the program with questions about applying, this guide details every way to contact Arizona's EBT customer service and quickly resolve common issues.

How to Contact EBT Customer Service in Arizona

You can reach Arizona's EBT customer service through several channels for assistance.

  • Phone: For 24/7 help with your card, including activation, balance inquiries, or reporting it lost, call 1-888-997-9333 (TTY: 1-800-367-8939). If your benefits were stolen, call the replacement line at 1-833-786-8823 on weekdays between 7 a.m. and 5 p.m. More information is available on the DES EBT card page.

  • Email: The Arizona Department of Economic Security does not provide a public email address for EBT cardholder support. For direct assistance, you should call one of the designated phone numbers to resolve any issues.

  • Mail: For matters requiring physical correspondence, you can send documents to the Arizona Department of Economic Security at PO Box 19009, Phoenix, AZ 85005-9009.

  • In-Person: You can get help at a local Family Assistance Administration office. Use the DES online office locator to find the nearest one. If you do not have internet access, call 1-888-997-9333 for directions.

Multi-Lingual Support

Arizona provides telephone interpreter services for EBT cardholders. Support is available in many languages, including Spanish, Arabic, and Vietnamese. A complete list of supported languages can be found on the DES’s Limited English Proficiency Information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT cards provide a convenient way to access benefits, you might encounter a few bumps along the road. Common problems range from a lost card to missing deposits. Knowing the right steps to take can help you resolve these issues quickly and secure your benefits.

Lost or Stolen EBT Card

If your Arizona EBT card is lost or stolen, acting fast is the best way to prevent unauthorized use of your benefits. You should immediately report the card as missing to have it deactivated and get a replacement issued.

  • Call the 24/7 customer service line at 1-888-997-9333 and select the option for a lost or stolen card.

  • Provide your personal details to verify your identity.

  • Request a replacement card. The first one each year is free, but subsequent replacements cost $5.

  • Confirm your mailing address is correct or ask about picking up the card at a local office.

  • Once your new card arrives, activate it and set a new PIN before using it.

Forgotten or Compromised PIN

A forgotten or compromised PIN can prevent you from making purchases or leave your account vulnerable to theft. Fortunately, you can reset your PIN in just a few minutes over the phone or online.

  • Call 1-888-997-9333 and use the automated prompts to change your PIN.

  • Verify your identity using your card number and other personal information.

  • Choose a new four-digit PIN that is difficult to guess and avoid sharing it with anyone.

  • You can also change your PIN online through the ebtEDGE portal.

Benefits Not Deposited on the Expected Date

If your benefits don't appear on schedule, it is often due to a paperwork delay or a system issue. Before contacting customer service, you can check a few things to identify the cause of the delay.

  • First, confirm the payment date has passed by checking the EBT deposit schedule for Arizona.

  • Review your DES client portal or any mail from the agency for notices about pending renewal forms or verification documents.

  • If you have outstanding paperwork, submit it as soon as possible to resume processing.

  • If no issues are apparent, call the DES Family Assistance Administration at 1-833-786-8823 for a status update.

Unable to See Current Balance or Recent Transactions

Not knowing your EBT balance can lead to a declined transaction at the checkout counter. Arizona provides several ways to check your balance and review recent transaction history to stay on top of your funds.

You can use a free app like Benny to track your SNAP and EBT Cash balance in real-time. Another option is to log in to the ebtEDGE website for balances and up to 60 days of transactions.

For a complete guide on all available methods, including checking your last receipt, you can review the steps for an EBT balance check. If you notice discrepancies, compare your receipts with your transaction history and report any errors.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Arizona EBT Customer Service

Arizona EBT Customer Service Options

If you have questions about your Arizona EBT card, several resources are available. You can get help with your balance, report a lost card, or review your transaction history. Knowing your options helps you manage your benefits effectively and resolve issues quickly.

EBT Customer Service Hotline

For immediate assistance, you can call the Arizona EBT customer service number at 1-888-997-9333. This automated service is available 24/7. You can use it to check your SNAP or Cash Assistance balance, hear your last ten transactions, or report a lost, stolen, or damaged card.

Online EBT Account Access

You can also manage your account online through the ebtEDGE website. After creating an account, you can view your benefit balance and transaction history. This portal is a convenient way to keep track of your benefits without needing to make a phone call.

A Simpler Way to Check Your Balance

For a straightforward method to see your EBT funds, third-party apps can be helpful. The Benny app, for example, shows your real-time SNAP and EBT Cash balance directly on your phone. It simplifies tracking your available benefits without logging into a website.

In addition to balance inquiries, the app also provides cashback on eligible purchases at participating stores. To try a different way of managing your EBT information, you can Download Benny.

Arizona EBT Customer Service

SHARE

Managing your EBT benefits in Arizona doesn't need to be a challenge. Whether you're a current recipient who needs to replace a lost card or reset your PIN, or you're new to the program with questions about applying, this guide details every way to contact Arizona's EBT customer service and quickly resolve common issues.

How to Contact EBT Customer Service in Arizona

You can reach Arizona's EBT customer service through several channels for assistance.

  • Phone: For 24/7 help with your card, including activation, balance inquiries, or reporting it lost, call 1-888-997-9333 (TTY: 1-800-367-8939). If your benefits were stolen, call the replacement line at 1-833-786-8823 on weekdays between 7 a.m. and 5 p.m. More information is available on the DES EBT card page.

  • Email: The Arizona Department of Economic Security does not provide a public email address for EBT cardholder support. For direct assistance, you should call one of the designated phone numbers to resolve any issues.

  • Mail: For matters requiring physical correspondence, you can send documents to the Arizona Department of Economic Security at PO Box 19009, Phoenix, AZ 85005-9009.

  • In-Person: You can get help at a local Family Assistance Administration office. Use the DES online office locator to find the nearest one. If you do not have internet access, call 1-888-997-9333 for directions.

Multi-Lingual Support

Arizona provides telephone interpreter services for EBT cardholders. Support is available in many languages, including Spanish, Arabic, and Vietnamese. A complete list of supported languages can be found on the DES’s Limited English Proficiency Information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT cards provide a convenient way to access benefits, you might encounter a few bumps along the road. Common problems range from a lost card to missing deposits. Knowing the right steps to take can help you resolve these issues quickly and secure your benefits.

Lost or Stolen EBT Card

If your Arizona EBT card is lost or stolen, acting fast is the best way to prevent unauthorized use of your benefits. You should immediately report the card as missing to have it deactivated and get a replacement issued.

  • Call the 24/7 customer service line at 1-888-997-9333 and select the option for a lost or stolen card.

  • Provide your personal details to verify your identity.

  • Request a replacement card. The first one each year is free, but subsequent replacements cost $5.

  • Confirm your mailing address is correct or ask about picking up the card at a local office.

  • Once your new card arrives, activate it and set a new PIN before using it.

Forgotten or Compromised PIN

A forgotten or compromised PIN can prevent you from making purchases or leave your account vulnerable to theft. Fortunately, you can reset your PIN in just a few minutes over the phone or online.

  • Call 1-888-997-9333 and use the automated prompts to change your PIN.

  • Verify your identity using your card number and other personal information.

  • Choose a new four-digit PIN that is difficult to guess and avoid sharing it with anyone.

  • You can also change your PIN online through the ebtEDGE portal.

Benefits Not Deposited on the Expected Date

If your benefits don't appear on schedule, it is often due to a paperwork delay or a system issue. Before contacting customer service, you can check a few things to identify the cause of the delay.

  • First, confirm the payment date has passed by checking the EBT deposit schedule for Arizona.

  • Review your DES client portal or any mail from the agency for notices about pending renewal forms or verification documents.

  • If you have outstanding paperwork, submit it as soon as possible to resume processing.

  • If no issues are apparent, call the DES Family Assistance Administration at 1-833-786-8823 for a status update.

Unable to See Current Balance or Recent Transactions

Not knowing your EBT balance can lead to a declined transaction at the checkout counter. Arizona provides several ways to check your balance and review recent transaction history to stay on top of your funds.

You can use a free app like Benny to track your SNAP and EBT Cash balance in real-time. Another option is to log in to the ebtEDGE website for balances and up to 60 days of transactions.

For a complete guide on all available methods, including checking your last receipt, you can review the steps for an EBT balance check. If you notice discrepancies, compare your receipts with your transaction history and report any errors.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Arizona EBT Customer Service

Arizona EBT Customer Service Options

If you have questions about your Arizona EBT card, several resources are available. You can get help with your balance, report a lost card, or review your transaction history. Knowing your options helps you manage your benefits effectively and resolve issues quickly.

EBT Customer Service Hotline

For immediate assistance, you can call the Arizona EBT customer service number at 1-888-997-9333. This automated service is available 24/7. You can use it to check your SNAP or Cash Assistance balance, hear your last ten transactions, or report a lost, stolen, or damaged card.

Online EBT Account Access

You can also manage your account online through the ebtEDGE website. After creating an account, you can view your benefit balance and transaction history. This portal is a convenient way to keep track of your benefits without needing to make a phone call.

A Simpler Way to Check Your Balance

For a straightforward method to see your EBT funds, third-party apps can be helpful. The Benny app, for example, shows your real-time SNAP and EBT Cash balance directly on your phone. It simplifies tracking your available benefits without logging into a website.

In addition to balance inquiries, the app also provides cashback on eligible purchases at participating stores. To try a different way of managing your EBT information, you can Download Benny.

Arizona EBT Customer Service

SHARE

Managing your EBT benefits in Arizona doesn't need to be a challenge. Whether you're a current recipient who needs to replace a lost card or reset your PIN, or you're new to the program with questions about applying, this guide details every way to contact Arizona's EBT customer service and quickly resolve common issues.

How to Contact EBT Customer Service in Arizona

You can reach Arizona's EBT customer service through several channels for assistance.

  • Phone: For 24/7 help with your card, including activation, balance inquiries, or reporting it lost, call 1-888-997-9333 (TTY: 1-800-367-8939). If your benefits were stolen, call the replacement line at 1-833-786-8823 on weekdays between 7 a.m. and 5 p.m. More information is available on the DES EBT card page.

  • Email: The Arizona Department of Economic Security does not provide a public email address for EBT cardholder support. For direct assistance, you should call one of the designated phone numbers to resolve any issues.

  • Mail: For matters requiring physical correspondence, you can send documents to the Arizona Department of Economic Security at PO Box 19009, Phoenix, AZ 85005-9009.

  • In-Person: You can get help at a local Family Assistance Administration office. Use the DES online office locator to find the nearest one. If you do not have internet access, call 1-888-997-9333 for directions.

Multi-Lingual Support

Arizona provides telephone interpreter services for EBT cardholders. Support is available in many languages, including Spanish, Arabic, and Vietnamese. A complete list of supported languages can be found on the DES’s Limited English Proficiency Information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT cards provide a convenient way to access benefits, you might encounter a few bumps along the road. Common problems range from a lost card to missing deposits. Knowing the right steps to take can help you resolve these issues quickly and secure your benefits.

Lost or Stolen EBT Card

If your Arizona EBT card is lost or stolen, acting fast is the best way to prevent unauthorized use of your benefits. You should immediately report the card as missing to have it deactivated and get a replacement issued.

  • Call the 24/7 customer service line at 1-888-997-9333 and select the option for a lost or stolen card.

  • Provide your personal details to verify your identity.

  • Request a replacement card. The first one each year is free, but subsequent replacements cost $5.

  • Confirm your mailing address is correct or ask about picking up the card at a local office.

  • Once your new card arrives, activate it and set a new PIN before using it.

Forgotten or Compromised PIN

A forgotten or compromised PIN can prevent you from making purchases or leave your account vulnerable to theft. Fortunately, you can reset your PIN in just a few minutes over the phone or online.

  • Call 1-888-997-9333 and use the automated prompts to change your PIN.

  • Verify your identity using your card number and other personal information.

  • Choose a new four-digit PIN that is difficult to guess and avoid sharing it with anyone.

  • You can also change your PIN online through the ebtEDGE portal.

Benefits Not Deposited on the Expected Date

If your benefits don't appear on schedule, it is often due to a paperwork delay or a system issue. Before contacting customer service, you can check a few things to identify the cause of the delay.

  • First, confirm the payment date has passed by checking the EBT deposit schedule for Arizona.

  • Review your DES client portal or any mail from the agency for notices about pending renewal forms or verification documents.

  • If you have outstanding paperwork, submit it as soon as possible to resume processing.

  • If no issues are apparent, call the DES Family Assistance Administration at 1-833-786-8823 for a status update.

Unable to See Current Balance or Recent Transactions

Not knowing your EBT balance can lead to a declined transaction at the checkout counter. Arizona provides several ways to check your balance and review recent transaction history to stay on top of your funds.

You can use a free app like Benny to track your SNAP and EBT Cash balance in real-time. Another option is to log in to the ebtEDGE website for balances and up to 60 days of transactions.

For a complete guide on all available methods, including checking your last receipt, you can review the steps for an EBT balance check. If you notice discrepancies, compare your receipts with your transaction history and report any errors.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Arizona EBT Customer Service

Arizona EBT Customer Service Options

If you have questions about your Arizona EBT card, several resources are available. You can get help with your balance, report a lost card, or review your transaction history. Knowing your options helps you manage your benefits effectively and resolve issues quickly.

EBT Customer Service Hotline

For immediate assistance, you can call the Arizona EBT customer service number at 1-888-997-9333. This automated service is available 24/7. You can use it to check your SNAP or Cash Assistance balance, hear your last ten transactions, or report a lost, stolen, or damaged card.

Online EBT Account Access

You can also manage your account online through the ebtEDGE website. After creating an account, you can view your benefit balance and transaction history. This portal is a convenient way to keep track of your benefits without needing to make a phone call.

A Simpler Way to Check Your Balance

For a straightforward method to see your EBT funds, third-party apps can be helpful. The Benny app, for example, shows your real-time SNAP and EBT Cash balance directly on your phone. It simplifies tracking your available benefits without logging into a website.

In addition to balance inquiries, the app also provides cashback on eligible purchases at participating stores. To try a different way of managing your EBT information, you can Download Benny.

Arizona EBT Customer Service

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.