Utah EBT Customer Service: How to Get Help & Common Issues

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Getting help with your EBT benefits in Utah is easier than you might think. This guide provides clear instructions for contacting Utah's EBT customer service and resolving common issues, including replacing a lost card, resetting your PIN, or reporting a suspicious transaction on your account.

How to Contact EBT Customer Service in Utah

You can reach Utah's EBT customer service through several different channels.

Phone: For card-related issues like a lost card or PIN reset, call the 24/7 Horizon Card Helpdesk at 1-800-997-4444. For questions about your case, contact DWS Eligibility Services at 801-526-0950 or toll-free at 1-866-435-7414 on weekdays. Callers who are deaf or hard of hearing can dial 711.
Email: The Utah EBT program does not use a public email address for customer service. If you need assistance with your account or benefits, you will need to contact the appropriate office by phone.
Mail: If you need to submit EBT or SNAP paperwork, you can send it to the following address: Utah Department of Workforce Services – Imaging Operations, P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find the address and phone number for your nearest local office by using the federal SNAP office directory for Utah. The directory provides an up-to-date list of all locations throughout the state.

Multi-Lingual Support

Utah's EBT customer service is available in English and Spanish. The Department of Workforce Services (DWS) also arranges for interpreter services in other languages upon request, with Navajo and Vietnamese commonly supported. If you need an interpreter, call the main DWS number to make a request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Utah Horizon Card is a reliable way to access your benefits, you may occasionally run into problems. Common issues range from a lost card or forgotten PIN to transaction errors or delayed deposits. Knowing the right steps to take can help you resolve these situations quickly.

Lost Or Stolen Card

If your Utah Horizon Card is lost or stolen, you must act quickly to protect your benefits. The first step is to report the card missing to prevent unauthorized use. Here are the steps to secure your account and get a new card.

Immediately call the Horizon Card Helpdesk at 1-800-997-4444 to report the card lost or stolen.
Verify your identity with the representative to freeze the account.
Request a replacement card and confirm your current mailing address.
Replacement cards are typically delivered within 7–10 business days.
When your new card arrives, call the same number to activate it and set a new PIN.

Forgotten, Locked, Or Compromised PIN

Forgetting your PIN or suspecting it has been compromised can be stressful, but it is fixable. You will need to contact the helpdesk to reset it and secure your account. Avoid using easy-to-guess numbers like your birth year for your new PIN.

Call the Horizon Card Helpdesk and select the option for a PIN change or reset.
Provide your card details and other information to pass the identity check.
Enter a new four-digit PIN when prompted.
Confirm the new PIN and test it at a store or ATM to make sure it works correctly.

Suspicious Or Incorrect Transactions

If you notice charges on your account that you did not make, you must dispute them right away. You can review your recent activity through the official ConnectEBT.com portal. It is also good practice to monitor your SNAP and EBT Cash balance with a free app like Benny.

If you see unauthorized charges, call customer service immediately to file a transaction dispute.
Provide the date, amount, and merchant for each charge you are disputing.
Request that your card be frozen if you suspect fraud.
Complete and return any dispute forms you receive, keeping copies for your records.
Follow up weekly until the investigation is complete and funds are credited back to your account.

Delayed Or Missing Monthly Benefit Deposit

Sometimes benefits may not appear on the expected day. First, check your regular EBT deposit schedule, as weekends or holidays can push payments to the next business day. If your benefits are still missing, there might be an issue with your case that needs attention.

Log in online or use the automated phone system to see if the deposit is pending. For a complete guide, see our detailed instructions on how to check your EBT balance.
Review recent notices from DWS for any requests for paperwork that could be holding up your case.
If there is no information, call customer service to ask if a system error or eligibility change is blocking the deposit.
Once any hold is cleared, the deposit should appear within 24 hours.

Card Not Working, Declined Purchase, Or ATM Mis-dispense

A declined card can be caused by a damaged card or a machine error. If an ATM debits your account but does not provide the cash, you will need to file a claim to get your money back. Taking clear, immediate steps can help resolve the problem.

First, try your card at a different register or ATM to rule out a machine malfunction.
If the card still fails, call the Helpdesk and describe the exact error message you received.
Ask the agent to check your balance and card status in real-time.
If money was debited but not received, request a transaction trace or an ATM mis-dispense claim.
If your card is damaged, ask for a free replacement.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, you just link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting help with your EBT benefits in Utah is easier than you might think. This guide provides clear instructions for contacting Utah's EBT customer service and resolving common issues, including replacing a lost card, resetting your PIN, or reporting a suspicious transaction on your account.

How to Contact EBT Customer Service in Utah

You can reach Utah's EBT customer service through several different channels.

Phone: For card-related issues like a lost card or PIN reset, call the 24/7 Horizon Card Helpdesk at 1-800-997-4444. For questions about your case, contact DWS Eligibility Services at 801-526-0950 or toll-free at 1-866-435-7414 on weekdays. Callers who are deaf or hard of hearing can dial 711.
Email: The Utah EBT program does not use a public email address for customer service. If you need assistance with your account or benefits, you will need to contact the appropriate office by phone.
Mail: If you need to submit EBT or SNAP paperwork, you can send it to the following address: Utah Department of Workforce Services – Imaging Operations, P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find the address and phone number for your nearest local office by using the federal SNAP office directory for Utah. The directory provides an up-to-date list of all locations throughout the state.

Multi-Lingual Support

Utah's EBT customer service is available in English and Spanish. The Department of Workforce Services (DWS) also arranges for interpreter services in other languages upon request, with Navajo and Vietnamese commonly supported. If you need an interpreter, call the main DWS number to make a request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Utah Horizon Card is a reliable way to access your benefits, you may occasionally run into problems. Common issues range from a lost card or forgotten PIN to transaction errors or delayed deposits. Knowing the right steps to take can help you resolve these situations quickly.

Lost Or Stolen Card

If your Utah Horizon Card is lost or stolen, you must act quickly to protect your benefits. The first step is to report the card missing to prevent unauthorized use. Here are the steps to secure your account and get a new card.

Immediately call the Horizon Card Helpdesk at 1-800-997-4444 to report the card lost or stolen.
Verify your identity with the representative to freeze the account.
Request a replacement card and confirm your current mailing address.
Replacement cards are typically delivered within 7–10 business days.
When your new card arrives, call the same number to activate it and set a new PIN.

Forgotten, Locked, Or Compromised PIN

Forgetting your PIN or suspecting it has been compromised can be stressful, but it is fixable. You will need to contact the helpdesk to reset it and secure your account. Avoid using easy-to-guess numbers like your birth year for your new PIN.

Call the Horizon Card Helpdesk and select the option for a PIN change or reset.
Provide your card details and other information to pass the identity check.
Enter a new four-digit PIN when prompted.
Confirm the new PIN and test it at a store or ATM to make sure it works correctly.

Suspicious Or Incorrect Transactions

If you notice charges on your account that you did not make, you must dispute them right away. You can review your recent activity through the official ConnectEBT.com portal. It is also good practice to monitor your SNAP and EBT Cash balance with a free app like Benny.

If you see unauthorized charges, call customer service immediately to file a transaction dispute.
Provide the date, amount, and merchant for each charge you are disputing.
Request that your card be frozen if you suspect fraud.
Complete and return any dispute forms you receive, keeping copies for your records.
Follow up weekly until the investigation is complete and funds are credited back to your account.

Delayed Or Missing Monthly Benefit Deposit

Sometimes benefits may not appear on the expected day. First, check your regular EBT deposit schedule, as weekends or holidays can push payments to the next business day. If your benefits are still missing, there might be an issue with your case that needs attention.

Log in online or use the automated phone system to see if the deposit is pending. For a complete guide, see our detailed instructions on how to check your EBT balance.
Review recent notices from DWS for any requests for paperwork that could be holding up your case.
If there is no information, call customer service to ask if a system error or eligibility change is blocking the deposit.
Once any hold is cleared, the deposit should appear within 24 hours.

Card Not Working, Declined Purchase, Or ATM Mis-dispense

A declined card can be caused by a damaged card or a machine error. If an ATM debits your account but does not provide the cash, you will need to file a claim to get your money back. Taking clear, immediate steps can help resolve the problem.

First, try your card at a different register or ATM to rule out a machine malfunction.
If the card still fails, call the Helpdesk and describe the exact error message you received.
Ask the agent to check your balance and card status in real-time.
If money was debited but not received, request a transaction trace or an ATM mis-dispense claim.
If your card is damaged, ask for a free replacement.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, you just link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting help with your EBT benefits in Utah is easier than you might think. This guide provides clear instructions for contacting Utah's EBT customer service and resolving common issues, including replacing a lost card, resetting your PIN, or reporting a suspicious transaction on your account.

How to Contact EBT Customer Service in Utah

You can reach Utah's EBT customer service through several different channels.

Phone: For card-related issues like a lost card or PIN reset, call the 24/7 Horizon Card Helpdesk at 1-800-997-4444. For questions about your case, contact DWS Eligibility Services at 801-526-0950 or toll-free at 1-866-435-7414 on weekdays. Callers who are deaf or hard of hearing can dial 711.
Email: The Utah EBT program does not use a public email address for customer service. If you need assistance with your account or benefits, you will need to contact the appropriate office by phone.
Mail: If you need to submit EBT or SNAP paperwork, you can send it to the following address: Utah Department of Workforce Services – Imaging Operations, P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find the address and phone number for your nearest local office by using the federal SNAP office directory for Utah. The directory provides an up-to-date list of all locations throughout the state.

Multi-Lingual Support

Utah's EBT customer service is available in English and Spanish. The Department of Workforce Services (DWS) also arranges for interpreter services in other languages upon request, with Navajo and Vietnamese commonly supported. If you need an interpreter, call the main DWS number to make a request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Utah Horizon Card is a reliable way to access your benefits, you may occasionally run into problems. Common issues range from a lost card or forgotten PIN to transaction errors or delayed deposits. Knowing the right steps to take can help you resolve these situations quickly.

Lost Or Stolen Card

If your Utah Horizon Card is lost or stolen, you must act quickly to protect your benefits. The first step is to report the card missing to prevent unauthorized use. Here are the steps to secure your account and get a new card.

Immediately call the Horizon Card Helpdesk at 1-800-997-4444 to report the card lost or stolen.
Verify your identity with the representative to freeze the account.
Request a replacement card and confirm your current mailing address.
Replacement cards are typically delivered within 7–10 business days.
When your new card arrives, call the same number to activate it and set a new PIN.

Forgotten, Locked, Or Compromised PIN

Forgetting your PIN or suspecting it has been compromised can be stressful, but it is fixable. You will need to contact the helpdesk to reset it and secure your account. Avoid using easy-to-guess numbers like your birth year for your new PIN.

Call the Horizon Card Helpdesk and select the option for a PIN change or reset.
Provide your card details and other information to pass the identity check.
Enter a new four-digit PIN when prompted.
Confirm the new PIN and test it at a store or ATM to make sure it works correctly.

Suspicious Or Incorrect Transactions

If you notice charges on your account that you did not make, you must dispute them right away. You can review your recent activity through the official ConnectEBT.com portal. It is also good practice to monitor your SNAP and EBT Cash balance with a free app like Benny.

If you see unauthorized charges, call customer service immediately to file a transaction dispute.
Provide the date, amount, and merchant for each charge you are disputing.
Request that your card be frozen if you suspect fraud.
Complete and return any dispute forms you receive, keeping copies for your records.
Follow up weekly until the investigation is complete and funds are credited back to your account.

Delayed Or Missing Monthly Benefit Deposit

Sometimes benefits may not appear on the expected day. First, check your regular EBT deposit schedule, as weekends or holidays can push payments to the next business day. If your benefits are still missing, there might be an issue with your case that needs attention.

Log in online or use the automated phone system to see if the deposit is pending. For a complete guide, see our detailed instructions on how to check your EBT balance.
Review recent notices from DWS for any requests for paperwork that could be holding up your case.
If there is no information, call customer service to ask if a system error or eligibility change is blocking the deposit.
Once any hold is cleared, the deposit should appear within 24 hours.

Card Not Working, Declined Purchase, Or ATM Mis-dispense

A declined card can be caused by a damaged card or a machine error. If an ATM debits your account but does not provide the cash, you will need to file a claim to get your money back. Taking clear, immediate steps can help resolve the problem.

First, try your card at a different register or ATM to rule out a machine malfunction.
If the card still fails, call the Helpdesk and describe the exact error message you received.
Ask the agent to check your balance and card status in real-time.
If money was debited but not received, request a transaction trace or an ATM mis-dispense claim.
If your card is damaged, ask for a free replacement.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, you just link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting help with your EBT benefits in Utah is easier than you might think. This guide provides clear instructions for contacting Utah's EBT customer service and resolving common issues, including replacing a lost card, resetting your PIN, or reporting a suspicious transaction on your account.

How to Contact EBT Customer Service in Utah

You can reach Utah's EBT customer service through several different channels.

Phone: For card-related issues like a lost card or PIN reset, call the 24/7 Horizon Card Helpdesk at 1-800-997-4444. For questions about your case, contact DWS Eligibility Services at 801-526-0950 or toll-free at 1-866-435-7414 on weekdays. Callers who are deaf or hard of hearing can dial 711.
Email: The Utah EBT program does not use a public email address for customer service. If you need assistance with your account or benefits, you will need to contact the appropriate office by phone.
Mail: If you need to submit EBT or SNAP paperwork, you can send it to the following address: Utah Department of Workforce Services – Imaging Operations, P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find the address and phone number for your nearest local office by using the federal SNAP office directory for Utah. The directory provides an up-to-date list of all locations throughout the state.

Multi-Lingual Support

Utah's EBT customer service is available in English and Spanish. The Department of Workforce Services (DWS) also arranges for interpreter services in other languages upon request, with Navajo and Vietnamese commonly supported. If you need an interpreter, call the main DWS number to make a request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Utah Horizon Card is a reliable way to access your benefits, you may occasionally run into problems. Common issues range from a lost card or forgotten PIN to transaction errors or delayed deposits. Knowing the right steps to take can help you resolve these situations quickly.

Lost Or Stolen Card

If your Utah Horizon Card is lost or stolen, you must act quickly to protect your benefits. The first step is to report the card missing to prevent unauthorized use. Here are the steps to secure your account and get a new card.

Immediately call the Horizon Card Helpdesk at 1-800-997-4444 to report the card lost or stolen.
Verify your identity with the representative to freeze the account.
Request a replacement card and confirm your current mailing address.
Replacement cards are typically delivered within 7–10 business days.
When your new card arrives, call the same number to activate it and set a new PIN.

Forgotten, Locked, Or Compromised PIN

Forgetting your PIN or suspecting it has been compromised can be stressful, but it is fixable. You will need to contact the helpdesk to reset it and secure your account. Avoid using easy-to-guess numbers like your birth year for your new PIN.

Call the Horizon Card Helpdesk and select the option for a PIN change or reset.
Provide your card details and other information to pass the identity check.
Enter a new four-digit PIN when prompted.
Confirm the new PIN and test it at a store or ATM to make sure it works correctly.

Suspicious Or Incorrect Transactions

If you notice charges on your account that you did not make, you must dispute them right away. You can review your recent activity through the official ConnectEBT.com portal. It is also good practice to monitor your SNAP and EBT Cash balance with a free app like Benny.

If you see unauthorized charges, call customer service immediately to file a transaction dispute.
Provide the date, amount, and merchant for each charge you are disputing.
Request that your card be frozen if you suspect fraud.
Complete and return any dispute forms you receive, keeping copies for your records.
Follow up weekly until the investigation is complete and funds are credited back to your account.

Delayed Or Missing Monthly Benefit Deposit

Sometimes benefits may not appear on the expected day. First, check your regular EBT deposit schedule, as weekends or holidays can push payments to the next business day. If your benefits are still missing, there might be an issue with your case that needs attention.

Log in online or use the automated phone system to see if the deposit is pending. For a complete guide, see our detailed instructions on how to check your EBT balance.
Review recent notices from DWS for any requests for paperwork that could be holding up your case.
If there is no information, call customer service to ask if a system error or eligibility change is blocking the deposit.
Once any hold is cleared, the deposit should appear within 24 hours.

Card Not Working, Declined Purchase, Or ATM Mis-dispense

A declined card can be caused by a damaged card or a machine error. If an ATM debits your account but does not provide the cash, you will need to file a claim to get your money back. Taking clear, immediate steps can help resolve the problem.

First, try your card at a different register or ATM to rule out a machine malfunction.
If the card still fails, call the Helpdesk and describe the exact error message you received.
Ask the agent to check your balance and card status in real-time.
If money was debited but not received, request a transaction trace or an ATM mis-dispense claim.
If your card is damaged, ask for a free replacement.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, you just link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting help with your EBT benefits in Utah is easier than you might think. This guide provides clear instructions for contacting Utah's EBT customer service and resolving common issues, including replacing a lost card, resetting your PIN, or reporting a suspicious transaction on your account.

How to Contact EBT Customer Service in Utah

You can reach Utah's EBT customer service through several different channels.

Phone: For card-related issues like a lost card or PIN reset, call the 24/7 Horizon Card Helpdesk at 1-800-997-4444. For questions about your case, contact DWS Eligibility Services at 801-526-0950 or toll-free at 1-866-435-7414 on weekdays. Callers who are deaf or hard of hearing can dial 711.
Email: The Utah EBT program does not use a public email address for customer service. If you need assistance with your account or benefits, you will need to contact the appropriate office by phone.
Mail: If you need to submit EBT or SNAP paperwork, you can send it to the following address: Utah Department of Workforce Services – Imaging Operations, P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find the address and phone number for your nearest local office by using the federal SNAP office directory for Utah. The directory provides an up-to-date list of all locations throughout the state.

Multi-Lingual Support

Utah's EBT customer service is available in English and Spanish. The Department of Workforce Services (DWS) also arranges for interpreter services in other languages upon request, with Navajo and Vietnamese commonly supported. If you need an interpreter, call the main DWS number to make a request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Utah Horizon Card is a reliable way to access your benefits, you may occasionally run into problems. Common issues range from a lost card or forgotten PIN to transaction errors or delayed deposits. Knowing the right steps to take can help you resolve these situations quickly.

Lost Or Stolen Card

If your Utah Horizon Card is lost or stolen, you must act quickly to protect your benefits. The first step is to report the card missing to prevent unauthorized use. Here are the steps to secure your account and get a new card.

Immediately call the Horizon Card Helpdesk at 1-800-997-4444 to report the card lost or stolen.
Verify your identity with the representative to freeze the account.
Request a replacement card and confirm your current mailing address.
Replacement cards are typically delivered within 7–10 business days.
When your new card arrives, call the same number to activate it and set a new PIN.

Forgotten, Locked, Or Compromised PIN

Forgetting your PIN or suspecting it has been compromised can be stressful, but it is fixable. You will need to contact the helpdesk to reset it and secure your account. Avoid using easy-to-guess numbers like your birth year for your new PIN.

Call the Horizon Card Helpdesk and select the option for a PIN change or reset.
Provide your card details and other information to pass the identity check.
Enter a new four-digit PIN when prompted.
Confirm the new PIN and test it at a store or ATM to make sure it works correctly.

Suspicious Or Incorrect Transactions

If you notice charges on your account that you did not make, you must dispute them right away. You can review your recent activity through the official ConnectEBT.com portal. It is also good practice to monitor your SNAP and EBT Cash balance with a free app like Benny.

If you see unauthorized charges, call customer service immediately to file a transaction dispute.
Provide the date, amount, and merchant for each charge you are disputing.
Request that your card be frozen if you suspect fraud.
Complete and return any dispute forms you receive, keeping copies for your records.
Follow up weekly until the investigation is complete and funds are credited back to your account.

Delayed Or Missing Monthly Benefit Deposit

Sometimes benefits may not appear on the expected day. First, check your regular EBT deposit schedule, as weekends or holidays can push payments to the next business day. If your benefits are still missing, there might be an issue with your case that needs attention.

Log in online or use the automated phone system to see if the deposit is pending. For a complete guide, see our detailed instructions on how to check your EBT balance.
Review recent notices from DWS for any requests for paperwork that could be holding up your case.
If there is no information, call customer service to ask if a system error or eligibility change is blocking the deposit.
Once any hold is cleared, the deposit should appear within 24 hours.

Card Not Working, Declined Purchase, Or ATM Mis-dispense

A declined card can be caused by a damaged card or a machine error. If an ATM debits your account but does not provide the cash, you will need to file a claim to get your money back. Taking clear, immediate steps can help resolve the problem.

First, try your card at a different register or ATM to rule out a machine malfunction.
If the card still fails, call the Helpdesk and describe the exact error message you received.
Ask the agent to check your balance and card status in real-time.
If money was debited but not received, request a transaction trace or an ATM mis-dispense claim.
If your card is damaged, ask for a free replacement.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, you just link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.