5 Ways to Check Your Utah EBT Balance
Checking your Utah EBT balance is easy—here’s how to do it online, with the Benny app, or over the phone.
Mar 11, 2025
Rishi Ahuja
5 Ways to Check Your Utah EBT Balance
Checking your Utah EBT balance is easy—here’s how to do it online, with the Benny app, or over the phone.
Mar 11, 2025
Rishi Ahuja
5 Ways to Check Your Utah EBT Balance
Checking your Utah EBT balance is easy—here’s how to do it online, with the Benny app, or over the phone.
Mar 11, 2025
Rishi Ahuja
5 Ways to Check Your Utah EBT Balance
Checking your Utah EBT balance is easy—here’s how to do it online, with the Benny app, or over the phone.
Mar 11, 2025
Rishi Ahuja
5 Ways to Check Your Utah EBT Balance
Checking your Utah EBT balance is easy—here’s how to do it online, with the Benny app, or over the phone.
Mar 11, 2025
Rishi Ahuja
SHARE
ON THIS PAGE
Your EBT card holds your Supplemental Nutrition Assistance Program (SNAP) and/or EBT Cash benefits, like Temporary Assistance for Needy Families (TANF). Regularly checking your available funds is a smart way to manage your budget and avoid payment issues at the store.
This guide covers how to check your EBT balance in Utah, from using a mobile app to calling the customer service line.
How to Check Your EBT Balance in Utah
Utah residents can check their SNAP and EBT Cash funds in several ways. You can go online, use a mobile app, call a 24-hour hotline, check an ATM, or simply look at your last grocery receipt. Each method is straightforward, allowing you to quickly find out how much you have available to spend.
1. Check Online via ConnectEBT
The official ConnectEBT web portal allows you to view your current funds and transaction history from any computer or mobile device.
Go to Utah’s official ConnectEBT site and choose the "Utah EBT" option.
Select “Login to your account” and enter your User ID and Password.
If you are a new user, choose “Create User Account.” You will need to enter your Utah ZIP code, date of birth, and the 16-digit number from your Horizon EBT card. You will also create a password and answer security questions to complete the registration.
Once logged in, your current SNAP and EBT Cash funds appear at the top of the “Account Summary” page.
2. Use the Benny Mobile App
The Benny app shows your real-time SNAP and EBT Cash funds directly on your phone.
Download the Benny app from the Apple App Store or Google Play.
Create a profile using your phone number or email, then link your Utah Horizon EBT card by entering the 16-digit card number and your ZIP code.
Your food and cash amounts will automatically refresh on the app's home screen. You can tap either amount to view your transaction history.
Benny also offers cash back on eligible EBT purchases at participating stores, including Walmart, Costco, and Walgreens.
3. Call the 24-Hour Customer Service Line
You can get your current food and cash benefit information by calling Utah's automated EBT customer service line.
Dial the toll-free number at 1-800-997-4444.
You can choose English, Spanish, Navajo, or Mandarin. Support for more languages is available through the interpreter option.
Enter your 16-digit card number and your 4-digit PIN to hear your current SNAP and EBT Cash amounts.
You can stay on the line to have your last ten transactions read to you.
4. Use an ATM
Using an ATM will only show your EBT Cash account information, not your SNAP funds.
Insert your Horizon EBT card at any ATM that displays the Quest, MoneyPass, or Allpoint logo and enter your PIN.
Select “Balance Inquiry” and then “Checking.”
The machine will print or display your current EBT Cash amount. There is no fee for this service at in-network machines.
To check your SNAP funds, you can use the ConnectEBT portal or an app like Benny.
5. Check Your Last Store Receipt
After making a purchase with your EBT card, look at the bottom of the printed receipt. The amounts listed next to “EBT Food Bal” and “EBT Cash Bal” are your exact remaining funds. Keeping your most recent receipt is an easy way to track your spending without needing to go online or make a call.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in Utah. These scams can appear as texts, emails, or even fake websites designed to steal your information. Knowing the different forms these threats take is the first step in protecting your benefits.
How EBT Benefits Are Stolen
Thieves use several common tactics to gain access to EBT accounts. The most frequent threat involves skimming and cloning, where criminals place thin devices over store card readers or ATMs to copy your card's magnetic strip and PIN. They then create a duplicate card to spend your funds. It is a good practice to gently tug on any card reader that looks bulky or out of place before you swipe.
Phishing attacks have also surged, using fake texts or emails that claim your benefits are frozen. These messages often include a link or ask you to provide your card and PIN information, something state and federal agencies will never do by text or phone. Scams can also appear as unofficial websites asking for your details to apply for SNAP.
What To Do If Your Benefits Are Stolen
If you are a victim of theft, it may be possible to have your stolen benefits replaced under specific federal rules. Utah can replace SNAP and cash assistance benefits stolen through skimming, cloning, or phishing between October 1, 2022, and September 30, 2024. To request a replacement, you must complete the following actions.
Report the theft to Workforce Services within 30 days of the incident.
Immediately change your card's PIN.
Request a new EBT card.
Keep in mind that replacements are limited to two per federal fiscal year. Benefits cannot be replaced if they were lost outside the authorized period or if the loss was due to sharing your card with someone else.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might run into other common problems with your Horizon card. From a worn-out magnetic strip to a forgotten PIN, here’s how to troubleshoot the most frequent issues and get your card working again.
My Card Is Worn, Bent, or Unreadable
Over time, the magnetic stripe or chip on your Horizon card can get damaged from repeated swiping, bending, or exposure to heat. When this happens, store card readers and ATMs may no longer be able to read your card information.
Call the Horizon Card Helpdesk at 800-997-4444 to request a replacement. This line is available 24 hours a day.
Confirm your mailing address is correct, or ask if you can pick up an expedited card at a Department of Workforce Services office.
Your new card should arrive in 7–10 business days. Keep your old card until the new one is activated.
While you wait, you can monitor your balance on the ConnectEBT website or with an app like Benny.
I Forgot My PIN or It Was Locked
It’s easy to forget your four-digit PIN, especially if you don't use your card often. For security, your card will automatically lock if the wrong PIN is entered four times in a row, preventing any further transactions.
Dial 800-997-4444 and follow the automated prompts to reset your PIN. You will need to verify your identity with your date of birth and Social Security number.
You can also reset your PIN online through the ConnectEBT portal or its mobile app.
Choose a new four-digit number that is difficult for others to guess, avoiding things like your birthdate or repeating digits.
Memorize your new PIN and never write it on your card or its sleeve.
My Purchase Was Declined at the Store
A “transaction denied” message at checkout can happen for a few reasons. Your monthly benefits may not have been deposited yet, as Utah issues them on the 5th, 11th, or 15th of the month based on your last name.
The denial could also be due to trying to buy non-approved items with your food benefits or because the store’s EBT payment system is temporarily down.
Check your exact balance before you shop by calling the helpdesk, looking at your last receipt, or using an ATM.
Separate SNAP-eligible items from other goods and pay for them in separate transactions.
If the card is declined at one register, try another one. If the store’s network is down, you may need to try a different store.
If your funds are low, you may need to reduce your purchase amount or wait until your next benefit issuance date.
Helpful Links to Bookmark
Utah DWS “Using Your EBT Card” Page: Find official instructions, deposit dates, and a retailer locator.
Horizon Card Basic Instructions: Get help with card activation, replacement, and ATM tips.
Benny: Download the free mobile app to check your EBT balance in real time and earn grocery cash-back.
ConnectEBT Portal: A secure site to view balances, change your PIN, and review transaction history.
ATM Locator: Search for surcharge-free ATMs that accept the Horizon card on the CO-OP network.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds your Supplemental Nutrition Assistance Program (SNAP) and/or EBT Cash benefits, like Temporary Assistance for Needy Families (TANF). Regularly checking your available funds is a smart way to manage your budget and avoid payment issues at the store.
This guide covers how to check your EBT balance in Utah, from using a mobile app to calling the customer service line.
How to Check Your EBT Balance in Utah
Utah residents can check their SNAP and EBT Cash funds in several ways. You can go online, use a mobile app, call a 24-hour hotline, check an ATM, or simply look at your last grocery receipt. Each method is straightforward, allowing you to quickly find out how much you have available to spend.
1. Check Online via ConnectEBT
The official ConnectEBT web portal allows you to view your current funds and transaction history from any computer or mobile device.
Go to Utah’s official ConnectEBT site and choose the "Utah EBT" option.
Select “Login to your account” and enter your User ID and Password.
If you are a new user, choose “Create User Account.” You will need to enter your Utah ZIP code, date of birth, and the 16-digit number from your Horizon EBT card. You will also create a password and answer security questions to complete the registration.
Once logged in, your current SNAP and EBT Cash funds appear at the top of the “Account Summary” page.
2. Use the Benny Mobile App
The Benny app shows your real-time SNAP and EBT Cash funds directly on your phone.
Download the Benny app from the Apple App Store or Google Play.
Create a profile using your phone number or email, then link your Utah Horizon EBT card by entering the 16-digit card number and your ZIP code.
Your food and cash amounts will automatically refresh on the app's home screen. You can tap either amount to view your transaction history.
Benny also offers cash back on eligible EBT purchases at participating stores, including Walmart, Costco, and Walgreens.
3. Call the 24-Hour Customer Service Line
You can get your current food and cash benefit information by calling Utah's automated EBT customer service line.
Dial the toll-free number at 1-800-997-4444.
You can choose English, Spanish, Navajo, or Mandarin. Support for more languages is available through the interpreter option.
Enter your 16-digit card number and your 4-digit PIN to hear your current SNAP and EBT Cash amounts.
You can stay on the line to have your last ten transactions read to you.
4. Use an ATM
Using an ATM will only show your EBT Cash account information, not your SNAP funds.
Insert your Horizon EBT card at any ATM that displays the Quest, MoneyPass, or Allpoint logo and enter your PIN.
Select “Balance Inquiry” and then “Checking.”
The machine will print or display your current EBT Cash amount. There is no fee for this service at in-network machines.
To check your SNAP funds, you can use the ConnectEBT portal or an app like Benny.
5. Check Your Last Store Receipt
After making a purchase with your EBT card, look at the bottom of the printed receipt. The amounts listed next to “EBT Food Bal” and “EBT Cash Bal” are your exact remaining funds. Keeping your most recent receipt is an easy way to track your spending without needing to go online or make a call.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in Utah. These scams can appear as texts, emails, or even fake websites designed to steal your information. Knowing the different forms these threats take is the first step in protecting your benefits.
How EBT Benefits Are Stolen
Thieves use several common tactics to gain access to EBT accounts. The most frequent threat involves skimming and cloning, where criminals place thin devices over store card readers or ATMs to copy your card's magnetic strip and PIN. They then create a duplicate card to spend your funds. It is a good practice to gently tug on any card reader that looks bulky or out of place before you swipe.
Phishing attacks have also surged, using fake texts or emails that claim your benefits are frozen. These messages often include a link or ask you to provide your card and PIN information, something state and federal agencies will never do by text or phone. Scams can also appear as unofficial websites asking for your details to apply for SNAP.
What To Do If Your Benefits Are Stolen
If you are a victim of theft, it may be possible to have your stolen benefits replaced under specific federal rules. Utah can replace SNAP and cash assistance benefits stolen through skimming, cloning, or phishing between October 1, 2022, and September 30, 2024. To request a replacement, you must complete the following actions.
Report the theft to Workforce Services within 30 days of the incident.
Immediately change your card's PIN.
Request a new EBT card.
Keep in mind that replacements are limited to two per federal fiscal year. Benefits cannot be replaced if they were lost outside the authorized period or if the loss was due to sharing your card with someone else.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might run into other common problems with your Horizon card. From a worn-out magnetic strip to a forgotten PIN, here’s how to troubleshoot the most frequent issues and get your card working again.
My Card Is Worn, Bent, or Unreadable
Over time, the magnetic stripe or chip on your Horizon card can get damaged from repeated swiping, bending, or exposure to heat. When this happens, store card readers and ATMs may no longer be able to read your card information.
Call the Horizon Card Helpdesk at 800-997-4444 to request a replacement. This line is available 24 hours a day.
Confirm your mailing address is correct, or ask if you can pick up an expedited card at a Department of Workforce Services office.
Your new card should arrive in 7–10 business days. Keep your old card until the new one is activated.
While you wait, you can monitor your balance on the ConnectEBT website or with an app like Benny.
I Forgot My PIN or It Was Locked
It’s easy to forget your four-digit PIN, especially if you don't use your card often. For security, your card will automatically lock if the wrong PIN is entered four times in a row, preventing any further transactions.
Dial 800-997-4444 and follow the automated prompts to reset your PIN. You will need to verify your identity with your date of birth and Social Security number.
You can also reset your PIN online through the ConnectEBT portal or its mobile app.
Choose a new four-digit number that is difficult for others to guess, avoiding things like your birthdate or repeating digits.
Memorize your new PIN and never write it on your card or its sleeve.
My Purchase Was Declined at the Store
A “transaction denied” message at checkout can happen for a few reasons. Your monthly benefits may not have been deposited yet, as Utah issues them on the 5th, 11th, or 15th of the month based on your last name.
The denial could also be due to trying to buy non-approved items with your food benefits or because the store’s EBT payment system is temporarily down.
Check your exact balance before you shop by calling the helpdesk, looking at your last receipt, or using an ATM.
Separate SNAP-eligible items from other goods and pay for them in separate transactions.
If the card is declined at one register, try another one. If the store’s network is down, you may need to try a different store.
If your funds are low, you may need to reduce your purchase amount or wait until your next benefit issuance date.
Helpful Links to Bookmark
Utah DWS “Using Your EBT Card” Page: Find official instructions, deposit dates, and a retailer locator.
Horizon Card Basic Instructions: Get help with card activation, replacement, and ATM tips.
Benny: Download the free mobile app to check your EBT balance in real time and earn grocery cash-back.
ConnectEBT Portal: A secure site to view balances, change your PIN, and review transaction history.
ATM Locator: Search for surcharge-free ATMs that accept the Horizon card on the CO-OP network.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds your Supplemental Nutrition Assistance Program (SNAP) and/or EBT Cash benefits, like Temporary Assistance for Needy Families (TANF). Regularly checking your available funds is a smart way to manage your budget and avoid payment issues at the store.
This guide covers how to check your EBT balance in Utah, from using a mobile app to calling the customer service line.
How to Check Your EBT Balance in Utah
Utah residents can check their SNAP and EBT Cash funds in several ways. You can go online, use a mobile app, call a 24-hour hotline, check an ATM, or simply look at your last grocery receipt. Each method is straightforward, allowing you to quickly find out how much you have available to spend.
1. Check Online via ConnectEBT
The official ConnectEBT web portal allows you to view your current funds and transaction history from any computer or mobile device.
Go to Utah’s official ConnectEBT site and choose the "Utah EBT" option.
Select “Login to your account” and enter your User ID and Password.
If you are a new user, choose “Create User Account.” You will need to enter your Utah ZIP code, date of birth, and the 16-digit number from your Horizon EBT card. You will also create a password and answer security questions to complete the registration.
Once logged in, your current SNAP and EBT Cash funds appear at the top of the “Account Summary” page.
2. Use the Benny Mobile App
The Benny app shows your real-time SNAP and EBT Cash funds directly on your phone.
Download the Benny app from the Apple App Store or Google Play.
Create a profile using your phone number or email, then link your Utah Horizon EBT card by entering the 16-digit card number and your ZIP code.
Your food and cash amounts will automatically refresh on the app's home screen. You can tap either amount to view your transaction history.
Benny also offers cash back on eligible EBT purchases at participating stores, including Walmart, Costco, and Walgreens.
3. Call the 24-Hour Customer Service Line
You can get your current food and cash benefit information by calling Utah's automated EBT customer service line.
Dial the toll-free number at 1-800-997-4444.
You can choose English, Spanish, Navajo, or Mandarin. Support for more languages is available through the interpreter option.
Enter your 16-digit card number and your 4-digit PIN to hear your current SNAP and EBT Cash amounts.
You can stay on the line to have your last ten transactions read to you.
4. Use an ATM
Using an ATM will only show your EBT Cash account information, not your SNAP funds.
Insert your Horizon EBT card at any ATM that displays the Quest, MoneyPass, or Allpoint logo and enter your PIN.
Select “Balance Inquiry” and then “Checking.”
The machine will print or display your current EBT Cash amount. There is no fee for this service at in-network machines.
To check your SNAP funds, you can use the ConnectEBT portal or an app like Benny.
5. Check Your Last Store Receipt
After making a purchase with your EBT card, look at the bottom of the printed receipt. The amounts listed next to “EBT Food Bal” and “EBT Cash Bal” are your exact remaining funds. Keeping your most recent receipt is an easy way to track your spending without needing to go online or make a call.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in Utah. These scams can appear as texts, emails, or even fake websites designed to steal your information. Knowing the different forms these threats take is the first step in protecting your benefits.
How EBT Benefits Are Stolen
Thieves use several common tactics to gain access to EBT accounts. The most frequent threat involves skimming and cloning, where criminals place thin devices over store card readers or ATMs to copy your card's magnetic strip and PIN. They then create a duplicate card to spend your funds. It is a good practice to gently tug on any card reader that looks bulky or out of place before you swipe.
Phishing attacks have also surged, using fake texts or emails that claim your benefits are frozen. These messages often include a link or ask you to provide your card and PIN information, something state and federal agencies will never do by text or phone. Scams can also appear as unofficial websites asking for your details to apply for SNAP.
What To Do If Your Benefits Are Stolen
If you are a victim of theft, it may be possible to have your stolen benefits replaced under specific federal rules. Utah can replace SNAP and cash assistance benefits stolen through skimming, cloning, or phishing between October 1, 2022, and September 30, 2024. To request a replacement, you must complete the following actions.
Report the theft to Workforce Services within 30 days of the incident.
Immediately change your card's PIN.
Request a new EBT card.
Keep in mind that replacements are limited to two per federal fiscal year. Benefits cannot be replaced if they were lost outside the authorized period or if the loss was due to sharing your card with someone else.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might run into other common problems with your Horizon card. From a worn-out magnetic strip to a forgotten PIN, here’s how to troubleshoot the most frequent issues and get your card working again.
My Card Is Worn, Bent, or Unreadable
Over time, the magnetic stripe or chip on your Horizon card can get damaged from repeated swiping, bending, or exposure to heat. When this happens, store card readers and ATMs may no longer be able to read your card information.
Call the Horizon Card Helpdesk at 800-997-4444 to request a replacement. This line is available 24 hours a day.
Confirm your mailing address is correct, or ask if you can pick up an expedited card at a Department of Workforce Services office.
Your new card should arrive in 7–10 business days. Keep your old card until the new one is activated.
While you wait, you can monitor your balance on the ConnectEBT website or with an app like Benny.
I Forgot My PIN or It Was Locked
It’s easy to forget your four-digit PIN, especially if you don't use your card often. For security, your card will automatically lock if the wrong PIN is entered four times in a row, preventing any further transactions.
Dial 800-997-4444 and follow the automated prompts to reset your PIN. You will need to verify your identity with your date of birth and Social Security number.
You can also reset your PIN online through the ConnectEBT portal or its mobile app.
Choose a new four-digit number that is difficult for others to guess, avoiding things like your birthdate or repeating digits.
Memorize your new PIN and never write it on your card or its sleeve.
My Purchase Was Declined at the Store
A “transaction denied” message at checkout can happen for a few reasons. Your monthly benefits may not have been deposited yet, as Utah issues them on the 5th, 11th, or 15th of the month based on your last name.
The denial could also be due to trying to buy non-approved items with your food benefits or because the store’s EBT payment system is temporarily down.
Check your exact balance before you shop by calling the helpdesk, looking at your last receipt, or using an ATM.
Separate SNAP-eligible items from other goods and pay for them in separate transactions.
If the card is declined at one register, try another one. If the store’s network is down, you may need to try a different store.
If your funds are low, you may need to reduce your purchase amount or wait until your next benefit issuance date.
Helpful Links to Bookmark
Utah DWS “Using Your EBT Card” Page: Find official instructions, deposit dates, and a retailer locator.
Horizon Card Basic Instructions: Get help with card activation, replacement, and ATM tips.
Benny: Download the free mobile app to check your EBT balance in real time and earn grocery cash-back.
ConnectEBT Portal: A secure site to view balances, change your PIN, and review transaction history.
ATM Locator: Search for surcharge-free ATMs that accept the Horizon card on the CO-OP network.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds your Supplemental Nutrition Assistance Program (SNAP) and/or EBT Cash benefits, like Temporary Assistance for Needy Families (TANF). Regularly checking your available funds is a smart way to manage your budget and avoid payment issues at the store.
This guide covers how to check your EBT balance in Utah, from using a mobile app to calling the customer service line.
How to Check Your EBT Balance in Utah
Utah residents can check their SNAP and EBT Cash funds in several ways. You can go online, use a mobile app, call a 24-hour hotline, check an ATM, or simply look at your last grocery receipt. Each method is straightforward, allowing you to quickly find out how much you have available to spend.
1. Check Online via ConnectEBT
The official ConnectEBT web portal allows you to view your current funds and transaction history from any computer or mobile device.
Go to Utah’s official ConnectEBT site and choose the "Utah EBT" option.
Select “Login to your account” and enter your User ID and Password.
If you are a new user, choose “Create User Account.” You will need to enter your Utah ZIP code, date of birth, and the 16-digit number from your Horizon EBT card. You will also create a password and answer security questions to complete the registration.
Once logged in, your current SNAP and EBT Cash funds appear at the top of the “Account Summary” page.
2. Use the Benny Mobile App
The Benny app shows your real-time SNAP and EBT Cash funds directly on your phone.
Download the Benny app from the Apple App Store or Google Play.
Create a profile using your phone number or email, then link your Utah Horizon EBT card by entering the 16-digit card number and your ZIP code.
Your food and cash amounts will automatically refresh on the app's home screen. You can tap either amount to view your transaction history.
Benny also offers cash back on eligible EBT purchases at participating stores, including Walmart, Costco, and Walgreens.
3. Call the 24-Hour Customer Service Line
You can get your current food and cash benefit information by calling Utah's automated EBT customer service line.
Dial the toll-free number at 1-800-997-4444.
You can choose English, Spanish, Navajo, or Mandarin. Support for more languages is available through the interpreter option.
Enter your 16-digit card number and your 4-digit PIN to hear your current SNAP and EBT Cash amounts.
You can stay on the line to have your last ten transactions read to you.
4. Use an ATM
Using an ATM will only show your EBT Cash account information, not your SNAP funds.
Insert your Horizon EBT card at any ATM that displays the Quest, MoneyPass, or Allpoint logo and enter your PIN.
Select “Balance Inquiry” and then “Checking.”
The machine will print or display your current EBT Cash amount. There is no fee for this service at in-network machines.
To check your SNAP funds, you can use the ConnectEBT portal or an app like Benny.
5. Check Your Last Store Receipt
After making a purchase with your EBT card, look at the bottom of the printed receipt. The amounts listed next to “EBT Food Bal” and “EBT Cash Bal” are your exact remaining funds. Keeping your most recent receipt is an easy way to track your spending without needing to go online or make a call.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in Utah. These scams can appear as texts, emails, or even fake websites designed to steal your information. Knowing the different forms these threats take is the first step in protecting your benefits.
How EBT Benefits Are Stolen
Thieves use several common tactics to gain access to EBT accounts. The most frequent threat involves skimming and cloning, where criminals place thin devices over store card readers or ATMs to copy your card's magnetic strip and PIN. They then create a duplicate card to spend your funds. It is a good practice to gently tug on any card reader that looks bulky or out of place before you swipe.
Phishing attacks have also surged, using fake texts or emails that claim your benefits are frozen. These messages often include a link or ask you to provide your card and PIN information, something state and federal agencies will never do by text or phone. Scams can also appear as unofficial websites asking for your details to apply for SNAP.
What To Do If Your Benefits Are Stolen
If you are a victim of theft, it may be possible to have your stolen benefits replaced under specific federal rules. Utah can replace SNAP and cash assistance benefits stolen through skimming, cloning, or phishing between October 1, 2022, and September 30, 2024. To request a replacement, you must complete the following actions.
Report the theft to Workforce Services within 30 days of the incident.
Immediately change your card's PIN.
Request a new EBT card.
Keep in mind that replacements are limited to two per federal fiscal year. Benefits cannot be replaced if they were lost outside the authorized period or if the loss was due to sharing your card with someone else.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might run into other common problems with your Horizon card. From a worn-out magnetic strip to a forgotten PIN, here’s how to troubleshoot the most frequent issues and get your card working again.
My Card Is Worn, Bent, or Unreadable
Over time, the magnetic stripe or chip on your Horizon card can get damaged from repeated swiping, bending, or exposure to heat. When this happens, store card readers and ATMs may no longer be able to read your card information.
Call the Horizon Card Helpdesk at 800-997-4444 to request a replacement. This line is available 24 hours a day.
Confirm your mailing address is correct, or ask if you can pick up an expedited card at a Department of Workforce Services office.
Your new card should arrive in 7–10 business days. Keep your old card until the new one is activated.
While you wait, you can monitor your balance on the ConnectEBT website or with an app like Benny.
I Forgot My PIN or It Was Locked
It’s easy to forget your four-digit PIN, especially if you don't use your card often. For security, your card will automatically lock if the wrong PIN is entered four times in a row, preventing any further transactions.
Dial 800-997-4444 and follow the automated prompts to reset your PIN. You will need to verify your identity with your date of birth and Social Security number.
You can also reset your PIN online through the ConnectEBT portal or its mobile app.
Choose a new four-digit number that is difficult for others to guess, avoiding things like your birthdate or repeating digits.
Memorize your new PIN and never write it on your card or its sleeve.
My Purchase Was Declined at the Store
A “transaction denied” message at checkout can happen for a few reasons. Your monthly benefits may not have been deposited yet, as Utah issues them on the 5th, 11th, or 15th of the month based on your last name.
The denial could also be due to trying to buy non-approved items with your food benefits or because the store’s EBT payment system is temporarily down.
Check your exact balance before you shop by calling the helpdesk, looking at your last receipt, or using an ATM.
Separate SNAP-eligible items from other goods and pay for them in separate transactions.
If the card is declined at one register, try another one. If the store’s network is down, you may need to try a different store.
If your funds are low, you may need to reduce your purchase amount or wait until your next benefit issuance date.
Helpful Links to Bookmark
Utah DWS “Using Your EBT Card” Page: Find official instructions, deposit dates, and a retailer locator.
Horizon Card Basic Instructions: Get help with card activation, replacement, and ATM tips.
Benny: Download the free mobile app to check your EBT balance in real time and earn grocery cash-back.
ConnectEBT Portal: A secure site to view balances, change your PIN, and review transaction history.
ATM Locator: Search for surcharge-free ATMs that accept the Horizon card on the CO-OP network.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
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Your EBT card holds your Supplemental Nutrition Assistance Program (SNAP) and/or EBT Cash benefits, like Temporary Assistance for Needy Families (TANF). Regularly checking your available funds is a smart way to manage your budget and avoid payment issues at the store.
This guide covers how to check your EBT balance in Utah, from using a mobile app to calling the customer service line.
How to Check Your EBT Balance in Utah
Utah residents can check their SNAP and EBT Cash funds in several ways. You can go online, use a mobile app, call a 24-hour hotline, check an ATM, or simply look at your last grocery receipt. Each method is straightforward, allowing you to quickly find out how much you have available to spend.
1. Check Online via ConnectEBT
The official ConnectEBT web portal allows you to view your current funds and transaction history from any computer or mobile device.
Go to Utah’s official ConnectEBT site and choose the "Utah EBT" option.
Select “Login to your account” and enter your User ID and Password.
If you are a new user, choose “Create User Account.” You will need to enter your Utah ZIP code, date of birth, and the 16-digit number from your Horizon EBT card. You will also create a password and answer security questions to complete the registration.
Once logged in, your current SNAP and EBT Cash funds appear at the top of the “Account Summary” page.
2. Use the Benny Mobile App
The Benny app shows your real-time SNAP and EBT Cash funds directly on your phone.
Download the Benny app from the Apple App Store or Google Play.
Create a profile using your phone number or email, then link your Utah Horizon EBT card by entering the 16-digit card number and your ZIP code.
Your food and cash amounts will automatically refresh on the app's home screen. You can tap either amount to view your transaction history.
Benny also offers cash back on eligible EBT purchases at participating stores, including Walmart, Costco, and Walgreens.
3. Call the 24-Hour Customer Service Line
You can get your current food and cash benefit information by calling Utah's automated EBT customer service line.
Dial the toll-free number at 1-800-997-4444.
You can choose English, Spanish, Navajo, or Mandarin. Support for more languages is available through the interpreter option.
Enter your 16-digit card number and your 4-digit PIN to hear your current SNAP and EBT Cash amounts.
You can stay on the line to have your last ten transactions read to you.
4. Use an ATM
Using an ATM will only show your EBT Cash account information, not your SNAP funds.
Insert your Horizon EBT card at any ATM that displays the Quest, MoneyPass, or Allpoint logo and enter your PIN.
Select “Balance Inquiry” and then “Checking.”
The machine will print or display your current EBT Cash amount. There is no fee for this service at in-network machines.
To check your SNAP funds, you can use the ConnectEBT portal or an app like Benny.
5. Check Your Last Store Receipt
After making a purchase with your EBT card, look at the bottom of the printed receipt. The amounts listed next to “EBT Food Bal” and “EBT Cash Bal” are your exact remaining funds. Keeping your most recent receipt is an easy way to track your spending without needing to go online or make a call.
Check Your SNAP & EBT Cash Balance in Seconds
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How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in Utah. These scams can appear as texts, emails, or even fake websites designed to steal your information. Knowing the different forms these threats take is the first step in protecting your benefits.
How EBT Benefits Are Stolen
Thieves use several common tactics to gain access to EBT accounts. The most frequent threat involves skimming and cloning, where criminals place thin devices over store card readers or ATMs to copy your card's magnetic strip and PIN. They then create a duplicate card to spend your funds. It is a good practice to gently tug on any card reader that looks bulky or out of place before you swipe.
Phishing attacks have also surged, using fake texts or emails that claim your benefits are frozen. These messages often include a link or ask you to provide your card and PIN information, something state and federal agencies will never do by text or phone. Scams can also appear as unofficial websites asking for your details to apply for SNAP.
What To Do If Your Benefits Are Stolen
If you are a victim of theft, it may be possible to have your stolen benefits replaced under specific federal rules. Utah can replace SNAP and cash assistance benefits stolen through skimming, cloning, or phishing between October 1, 2022, and September 30, 2024. To request a replacement, you must complete the following actions.
Report the theft to Workforce Services within 30 days of the incident.
Immediately change your card's PIN.
Request a new EBT card.
Keep in mind that replacements are limited to two per federal fiscal year. Benefits cannot be replaced if they were lost outside the authorized period or if the loss was due to sharing your card with someone else.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might run into other common problems with your Horizon card. From a worn-out magnetic strip to a forgotten PIN, here’s how to troubleshoot the most frequent issues and get your card working again.
My Card Is Worn, Bent, or Unreadable
Over time, the magnetic stripe or chip on your Horizon card can get damaged from repeated swiping, bending, or exposure to heat. When this happens, store card readers and ATMs may no longer be able to read your card information.
Call the Horizon Card Helpdesk at 800-997-4444 to request a replacement. This line is available 24 hours a day.
Confirm your mailing address is correct, or ask if you can pick up an expedited card at a Department of Workforce Services office.
Your new card should arrive in 7–10 business days. Keep your old card until the new one is activated.
While you wait, you can monitor your balance on the ConnectEBT website or with an app like Benny.
I Forgot My PIN or It Was Locked
It’s easy to forget your four-digit PIN, especially if you don't use your card often. For security, your card will automatically lock if the wrong PIN is entered four times in a row, preventing any further transactions.
Dial 800-997-4444 and follow the automated prompts to reset your PIN. You will need to verify your identity with your date of birth and Social Security number.
You can also reset your PIN online through the ConnectEBT portal or its mobile app.
Choose a new four-digit number that is difficult for others to guess, avoiding things like your birthdate or repeating digits.
Memorize your new PIN and never write it on your card or its sleeve.
My Purchase Was Declined at the Store
A “transaction denied” message at checkout can happen for a few reasons. Your monthly benefits may not have been deposited yet, as Utah issues them on the 5th, 11th, or 15th of the month based on your last name.
The denial could also be due to trying to buy non-approved items with your food benefits or because the store’s EBT payment system is temporarily down.
Check your exact balance before you shop by calling the helpdesk, looking at your last receipt, or using an ATM.
Separate SNAP-eligible items from other goods and pay for them in separate transactions.
If the card is declined at one register, try another one. If the store’s network is down, you may need to try a different store.
If your funds are low, you may need to reduce your purchase amount or wait until your next benefit issuance date.
Helpful Links to Bookmark
Utah DWS “Using Your EBT Card” Page: Find official instructions, deposit dates, and a retailer locator.
Horizon Card Basic Instructions: Get help with card activation, replacement, and ATM tips.
Benny: Download the free mobile app to check your EBT balance in real time and earn grocery cash-back.
ConnectEBT Portal: A secure site to view balances, change your PIN, and review transaction history.
ATM Locator: Search for surcharge-free ATMs that accept the Horizon card on the CO-OP network.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
