Connecticut EBT Customer Service: How to Get Help & Common Issues
Contact Connecticut EBT support to fix a lost card, forgotten PIN, missing benefits, or suspicious charges.
Apr 3, 2025
Edward Cheng
Connecticut EBT Customer Service: How to Get Help & Common Issues
Contact Connecticut EBT support to fix a lost card, forgotten PIN, missing benefits, or suspicious charges.
Apr 3, 2025
Edward Cheng
Connecticut EBT Customer Service: How to Get Help & Common Issues
Contact Connecticut EBT support to fix a lost card, forgotten PIN, missing benefits, or suspicious charges.
Apr 3, 2025
Edward Cheng
Connecticut EBT Customer Service: How to Get Help & Common Issues
Contact Connecticut EBT support to fix a lost card, forgotten PIN, missing benefits, or suspicious charges.
Apr 3, 2025
Edward Cheng
Connecticut EBT Customer Service: How to Get Help & Common Issues
Contact Connecticut EBT support to fix a lost card, forgotten PIN, missing benefits, or suspicious charges.
Apr 3, 2025
Edward Cheng
SHARE
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This guide explains how to manage your EBT benefits in Connecticut without difficulty. It provides step-by-step directions for contacting the state's EBT customer service and quickly resolving frequent issues, including a lost card, a forgotten PIN, or a suspicious transaction on your account.
How to Contact EBT Customer Service in Connecticut
You can reach Connecticut's EBT customer service through several methods for assistance with your benefits.
Phone: For immediate help with your card, such as checking your balance, reporting it lost or stolen, or changing your PIN, call the 24/7 Connecticut EBT Customer Service line at 1-888-328-2666. For questions about your SNAP case, call the DSS Client Information Line at 1-855-626-6632. A TTY/TTD line is also available at 1-800-842-4524.
Email: The Connecticut Department of Social Services does not provide a dedicated public email address for EBT inquiries. For assistance, please use the phone numbers listed above.
Mail: To submit documents or send written inquiries regarding your SNAP/EBT case, use the following address: Connecticut Department of Social Services, 55 Farmington Avenue, Hartford, CT 06105-3724.
In-Person: You can find your nearest local office by checking the list of DSS Resource Center locations online. If you do not have internet access, you can call 1-855-626-6632 and follow the prompts to get information on office locations.
Multi-Lingual Support
Connecticut provides interpreter services for EBT customer service through its Language Translation Services. Both the EBT Customer Service and DSS Client Information lines support common languages like Spanish, Portuguese, and Polish, with many others available upon request.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, cardholders can occasionally run into problems. Most issues are easily resolved by following a few simple steps. Below are five common challenges: a lost or stolen card, a forgotten PIN, a declined transaction, an incorrect balance, and fraudulent charges.
Lost Or Stolen Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The process to secure your account and get a new card is straightforward.
Call Connecticut EBT Customer Service at 1-888-328-2666 right away to report the loss and block the card.
Verify your identity by providing your Social Security number, date of birth, and zip code.
Ask the representative to mail you a replacement card, which typically arrives in 7-10 business days.
When the new card arrives, you must choose a new PIN before its first use.
Until the replacement card is active, keep your receipts or use the phone line to monitor your remaining balance.
Forgotten Or Locked PIN
Forgetting your PIN or getting locked out after too many incorrect attempts is a common inconvenience. You can reset your PIN quickly through the automated phone system.
Dial 1-888-328-2666 and follow the menu prompts to change or reset your PIN.
Confirm your identity by providing the requested personal information.
Enter a new four-digit PIN. For security, avoid obvious combinations like 1234 or your birth year.
Memorize your new PIN and never share it with anyone.
Test the new PIN at an ATM or retailer to make sure it works before your next shopping trip.
Card Declined Or “Does Not Work” At Checkout
If your card is declined at a store, the cause is often simple to identify. It could be an issue with your balance, the store's equipment, or the card itself.
Call the 24/7 customer service line from the store to check your real-time balance and rule out insufficient funds.
Ask the cashier if the store’s EBT equipment is working. If it is down, you may need to try another register or store.
Inspect your card’s magnetic stripe and chip for damage. If it appears cracked or worn, you can request a free replacement.
Try re-entering your PIN slowly and carefully. Three incorrect attempts will lock your card for 24 hours.
If the card still fails, note the date, time, and store, then report the issue to customer service and your DSS caseworker.
Balance Lower Than Expected Or Deposit Missing
Seeing an incorrect balance or not receiving your monthly deposit on time can be alarming. Start by verifying the balance and deposit schedule before reporting a problem.
First, confirm the shortfall by checking your EBT balance. You can also use your last receipt or a free app like Benny to track your SNAP and EBT Cash balance.
Check Connecticut's monthly deposit schedule, as benefits are loaded on specific days based on your last name. Weekends or holidays can shift arrival dates.
Review your recent transaction history for errors or unauthorized charges. If anything looks unfamiliar, change your PIN immediately.
If the issue is related to eligibility or recertification, contact your DSS worker to ensure all your case documents are current.
Suspicious Or Unauthorized Transactions
Benefit theft from card skimming is a serious threat. If you notice transactions you did not make, you must act quickly to secure your account and begin the process of recovering the funds.
Change your PIN immediately through the automated phone system to prevent further theft.
Report the fraudulent charges to customer service and request a copy of your transaction history.
You can seek reimbursement by submitting the online Replacement Benefits Application within 30 days of discovering the theft.
File a police report about the incident and keep the case number for your records and for DSS.
To reduce future risk, always inspect card readers for skimming devices, cover the keypad when entering your PIN, and change your PIN monthly.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that lets you check your real-time SNAP and EBT Cash balance. You can also get cash back on eligible items at participating stores like Walmart, Target, and Costco. To begin, link your EBT card in the app, make your purchases, and scan the receipt to receive your cashback.
Download Benny to manage your spending and stretch your EBT benefits further.
SHARE
This guide explains how to manage your EBT benefits in Connecticut without difficulty. It provides step-by-step directions for contacting the state's EBT customer service and quickly resolving frequent issues, including a lost card, a forgotten PIN, or a suspicious transaction on your account.
How to Contact EBT Customer Service in Connecticut
You can reach Connecticut's EBT customer service through several methods for assistance with your benefits.
Phone: For immediate help with your card, such as checking your balance, reporting it lost or stolen, or changing your PIN, call the 24/7 Connecticut EBT Customer Service line at 1-888-328-2666. For questions about your SNAP case, call the DSS Client Information Line at 1-855-626-6632. A TTY/TTD line is also available at 1-800-842-4524.
Email: The Connecticut Department of Social Services does not provide a dedicated public email address for EBT inquiries. For assistance, please use the phone numbers listed above.
Mail: To submit documents or send written inquiries regarding your SNAP/EBT case, use the following address: Connecticut Department of Social Services, 55 Farmington Avenue, Hartford, CT 06105-3724.
In-Person: You can find your nearest local office by checking the list of DSS Resource Center locations online. If you do not have internet access, you can call 1-855-626-6632 and follow the prompts to get information on office locations.
Multi-Lingual Support
Connecticut provides interpreter services for EBT customer service through its Language Translation Services. Both the EBT Customer Service and DSS Client Information lines support common languages like Spanish, Portuguese, and Polish, with many others available upon request.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, cardholders can occasionally run into problems. Most issues are easily resolved by following a few simple steps. Below are five common challenges: a lost or stolen card, a forgotten PIN, a declined transaction, an incorrect balance, and fraudulent charges.
Lost Or Stolen Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The process to secure your account and get a new card is straightforward.
Call Connecticut EBT Customer Service at 1-888-328-2666 right away to report the loss and block the card.
Verify your identity by providing your Social Security number, date of birth, and zip code.
Ask the representative to mail you a replacement card, which typically arrives in 7-10 business days.
When the new card arrives, you must choose a new PIN before its first use.
Until the replacement card is active, keep your receipts or use the phone line to monitor your remaining balance.
Forgotten Or Locked PIN
Forgetting your PIN or getting locked out after too many incorrect attempts is a common inconvenience. You can reset your PIN quickly through the automated phone system.
Dial 1-888-328-2666 and follow the menu prompts to change or reset your PIN.
Confirm your identity by providing the requested personal information.
Enter a new four-digit PIN. For security, avoid obvious combinations like 1234 or your birth year.
Memorize your new PIN and never share it with anyone.
Test the new PIN at an ATM or retailer to make sure it works before your next shopping trip.
Card Declined Or “Does Not Work” At Checkout
If your card is declined at a store, the cause is often simple to identify. It could be an issue with your balance, the store's equipment, or the card itself.
Call the 24/7 customer service line from the store to check your real-time balance and rule out insufficient funds.
Ask the cashier if the store’s EBT equipment is working. If it is down, you may need to try another register or store.
Inspect your card’s magnetic stripe and chip for damage. If it appears cracked or worn, you can request a free replacement.
Try re-entering your PIN slowly and carefully. Three incorrect attempts will lock your card for 24 hours.
If the card still fails, note the date, time, and store, then report the issue to customer service and your DSS caseworker.
Balance Lower Than Expected Or Deposit Missing
Seeing an incorrect balance or not receiving your monthly deposit on time can be alarming. Start by verifying the balance and deposit schedule before reporting a problem.
First, confirm the shortfall by checking your EBT balance. You can also use your last receipt or a free app like Benny to track your SNAP and EBT Cash balance.
Check Connecticut's monthly deposit schedule, as benefits are loaded on specific days based on your last name. Weekends or holidays can shift arrival dates.
Review your recent transaction history for errors or unauthorized charges. If anything looks unfamiliar, change your PIN immediately.
If the issue is related to eligibility or recertification, contact your DSS worker to ensure all your case documents are current.
Suspicious Or Unauthorized Transactions
Benefit theft from card skimming is a serious threat. If you notice transactions you did not make, you must act quickly to secure your account and begin the process of recovering the funds.
Change your PIN immediately through the automated phone system to prevent further theft.
Report the fraudulent charges to customer service and request a copy of your transaction history.
You can seek reimbursement by submitting the online Replacement Benefits Application within 30 days of discovering the theft.
File a police report about the incident and keep the case number for your records and for DSS.
To reduce future risk, always inspect card readers for skimming devices, cover the keypad when entering your PIN, and change your PIN monthly.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that lets you check your real-time SNAP and EBT Cash balance. You can also get cash back on eligible items at participating stores like Walmart, Target, and Costco. To begin, link your EBT card in the app, make your purchases, and scan the receipt to receive your cashback.
Download Benny to manage your spending and stretch your EBT benefits further.
SHARE
This guide explains how to manage your EBT benefits in Connecticut without difficulty. It provides step-by-step directions for contacting the state's EBT customer service and quickly resolving frequent issues, including a lost card, a forgotten PIN, or a suspicious transaction on your account.
How to Contact EBT Customer Service in Connecticut
You can reach Connecticut's EBT customer service through several methods for assistance with your benefits.
Phone: For immediate help with your card, such as checking your balance, reporting it lost or stolen, or changing your PIN, call the 24/7 Connecticut EBT Customer Service line at 1-888-328-2666. For questions about your SNAP case, call the DSS Client Information Line at 1-855-626-6632. A TTY/TTD line is also available at 1-800-842-4524.
Email: The Connecticut Department of Social Services does not provide a dedicated public email address for EBT inquiries. For assistance, please use the phone numbers listed above.
Mail: To submit documents or send written inquiries regarding your SNAP/EBT case, use the following address: Connecticut Department of Social Services, 55 Farmington Avenue, Hartford, CT 06105-3724.
In-Person: You can find your nearest local office by checking the list of DSS Resource Center locations online. If you do not have internet access, you can call 1-855-626-6632 and follow the prompts to get information on office locations.
Multi-Lingual Support
Connecticut provides interpreter services for EBT customer service through its Language Translation Services. Both the EBT Customer Service and DSS Client Information lines support common languages like Spanish, Portuguese, and Polish, with many others available upon request.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, cardholders can occasionally run into problems. Most issues are easily resolved by following a few simple steps. Below are five common challenges: a lost or stolen card, a forgotten PIN, a declined transaction, an incorrect balance, and fraudulent charges.
Lost Or Stolen Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The process to secure your account and get a new card is straightforward.
Call Connecticut EBT Customer Service at 1-888-328-2666 right away to report the loss and block the card.
Verify your identity by providing your Social Security number, date of birth, and zip code.
Ask the representative to mail you a replacement card, which typically arrives in 7-10 business days.
When the new card arrives, you must choose a new PIN before its first use.
Until the replacement card is active, keep your receipts or use the phone line to monitor your remaining balance.
Forgotten Or Locked PIN
Forgetting your PIN or getting locked out after too many incorrect attempts is a common inconvenience. You can reset your PIN quickly through the automated phone system.
Dial 1-888-328-2666 and follow the menu prompts to change or reset your PIN.
Confirm your identity by providing the requested personal information.
Enter a new four-digit PIN. For security, avoid obvious combinations like 1234 or your birth year.
Memorize your new PIN and never share it with anyone.
Test the new PIN at an ATM or retailer to make sure it works before your next shopping trip.
Card Declined Or “Does Not Work” At Checkout
If your card is declined at a store, the cause is often simple to identify. It could be an issue with your balance, the store's equipment, or the card itself.
Call the 24/7 customer service line from the store to check your real-time balance and rule out insufficient funds.
Ask the cashier if the store’s EBT equipment is working. If it is down, you may need to try another register or store.
Inspect your card’s magnetic stripe and chip for damage. If it appears cracked or worn, you can request a free replacement.
Try re-entering your PIN slowly and carefully. Three incorrect attempts will lock your card for 24 hours.
If the card still fails, note the date, time, and store, then report the issue to customer service and your DSS caseworker.
Balance Lower Than Expected Or Deposit Missing
Seeing an incorrect balance or not receiving your monthly deposit on time can be alarming. Start by verifying the balance and deposit schedule before reporting a problem.
First, confirm the shortfall by checking your EBT balance. You can also use your last receipt or a free app like Benny to track your SNAP and EBT Cash balance.
Check Connecticut's monthly deposit schedule, as benefits are loaded on specific days based on your last name. Weekends or holidays can shift arrival dates.
Review your recent transaction history for errors or unauthorized charges. If anything looks unfamiliar, change your PIN immediately.
If the issue is related to eligibility or recertification, contact your DSS worker to ensure all your case documents are current.
Suspicious Or Unauthorized Transactions
Benefit theft from card skimming is a serious threat. If you notice transactions you did not make, you must act quickly to secure your account and begin the process of recovering the funds.
Change your PIN immediately through the automated phone system to prevent further theft.
Report the fraudulent charges to customer service and request a copy of your transaction history.
You can seek reimbursement by submitting the online Replacement Benefits Application within 30 days of discovering the theft.
File a police report about the incident and keep the case number for your records and for DSS.
To reduce future risk, always inspect card readers for skimming devices, cover the keypad when entering your PIN, and change your PIN monthly.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that lets you check your real-time SNAP and EBT Cash balance. You can also get cash back on eligible items at participating stores like Walmart, Target, and Costco. To begin, link your EBT card in the app, make your purchases, and scan the receipt to receive your cashback.
Download Benny to manage your spending and stretch your EBT benefits further.
SHARE
This guide explains how to manage your EBT benefits in Connecticut without difficulty. It provides step-by-step directions for contacting the state's EBT customer service and quickly resolving frequent issues, including a lost card, a forgotten PIN, or a suspicious transaction on your account.
How to Contact EBT Customer Service in Connecticut
You can reach Connecticut's EBT customer service through several methods for assistance with your benefits.
Phone: For immediate help with your card, such as checking your balance, reporting it lost or stolen, or changing your PIN, call the 24/7 Connecticut EBT Customer Service line at 1-888-328-2666. For questions about your SNAP case, call the DSS Client Information Line at 1-855-626-6632. A TTY/TTD line is also available at 1-800-842-4524.
Email: The Connecticut Department of Social Services does not provide a dedicated public email address for EBT inquiries. For assistance, please use the phone numbers listed above.
Mail: To submit documents or send written inquiries regarding your SNAP/EBT case, use the following address: Connecticut Department of Social Services, 55 Farmington Avenue, Hartford, CT 06105-3724.
In-Person: You can find your nearest local office by checking the list of DSS Resource Center locations online. If you do not have internet access, you can call 1-855-626-6632 and follow the prompts to get information on office locations.
Multi-Lingual Support
Connecticut provides interpreter services for EBT customer service through its Language Translation Services. Both the EBT Customer Service and DSS Client Information lines support common languages like Spanish, Portuguese, and Polish, with many others available upon request.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, cardholders can occasionally run into problems. Most issues are easily resolved by following a few simple steps. Below are five common challenges: a lost or stolen card, a forgotten PIN, a declined transaction, an incorrect balance, and fraudulent charges.
Lost Or Stolen Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The process to secure your account and get a new card is straightforward.
Call Connecticut EBT Customer Service at 1-888-328-2666 right away to report the loss and block the card.
Verify your identity by providing your Social Security number, date of birth, and zip code.
Ask the representative to mail you a replacement card, which typically arrives in 7-10 business days.
When the new card arrives, you must choose a new PIN before its first use.
Until the replacement card is active, keep your receipts or use the phone line to monitor your remaining balance.
Forgotten Or Locked PIN
Forgetting your PIN or getting locked out after too many incorrect attempts is a common inconvenience. You can reset your PIN quickly through the automated phone system.
Dial 1-888-328-2666 and follow the menu prompts to change or reset your PIN.
Confirm your identity by providing the requested personal information.
Enter a new four-digit PIN. For security, avoid obvious combinations like 1234 or your birth year.
Memorize your new PIN and never share it with anyone.
Test the new PIN at an ATM or retailer to make sure it works before your next shopping trip.
Card Declined Or “Does Not Work” At Checkout
If your card is declined at a store, the cause is often simple to identify. It could be an issue with your balance, the store's equipment, or the card itself.
Call the 24/7 customer service line from the store to check your real-time balance and rule out insufficient funds.
Ask the cashier if the store’s EBT equipment is working. If it is down, you may need to try another register or store.
Inspect your card’s magnetic stripe and chip for damage. If it appears cracked or worn, you can request a free replacement.
Try re-entering your PIN slowly and carefully. Three incorrect attempts will lock your card for 24 hours.
If the card still fails, note the date, time, and store, then report the issue to customer service and your DSS caseworker.
Balance Lower Than Expected Or Deposit Missing
Seeing an incorrect balance or not receiving your monthly deposit on time can be alarming. Start by verifying the balance and deposit schedule before reporting a problem.
First, confirm the shortfall by checking your EBT balance. You can also use your last receipt or a free app like Benny to track your SNAP and EBT Cash balance.
Check Connecticut's monthly deposit schedule, as benefits are loaded on specific days based on your last name. Weekends or holidays can shift arrival dates.
Review your recent transaction history for errors or unauthorized charges. If anything looks unfamiliar, change your PIN immediately.
If the issue is related to eligibility or recertification, contact your DSS worker to ensure all your case documents are current.
Suspicious Or Unauthorized Transactions
Benefit theft from card skimming is a serious threat. If you notice transactions you did not make, you must act quickly to secure your account and begin the process of recovering the funds.
Change your PIN immediately through the automated phone system to prevent further theft.
Report the fraudulent charges to customer service and request a copy of your transaction history.
You can seek reimbursement by submitting the online Replacement Benefits Application within 30 days of discovering the theft.
File a police report about the incident and keep the case number for your records and for DSS.
To reduce future risk, always inspect card readers for skimming devices, cover the keypad when entering your PIN, and change your PIN monthly.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that lets you check your real-time SNAP and EBT Cash balance. You can also get cash back on eligible items at participating stores like Walmart, Target, and Costco. To begin, link your EBT card in the app, make your purchases, and scan the receipt to receive your cashback.
Download Benny to manage your spending and stretch your EBT benefits further.
SHARE
This guide explains how to manage your EBT benefits in Connecticut without difficulty. It provides step-by-step directions for contacting the state's EBT customer service and quickly resolving frequent issues, including a lost card, a forgotten PIN, or a suspicious transaction on your account.
How to Contact EBT Customer Service in Connecticut
You can reach Connecticut's EBT customer service through several methods for assistance with your benefits.
Phone: For immediate help with your card, such as checking your balance, reporting it lost or stolen, or changing your PIN, call the 24/7 Connecticut EBT Customer Service line at 1-888-328-2666. For questions about your SNAP case, call the DSS Client Information Line at 1-855-626-6632. A TTY/TTD line is also available at 1-800-842-4524.
Email: The Connecticut Department of Social Services does not provide a dedicated public email address for EBT inquiries. For assistance, please use the phone numbers listed above.
Mail: To submit documents or send written inquiries regarding your SNAP/EBT case, use the following address: Connecticut Department of Social Services, 55 Farmington Avenue, Hartford, CT 06105-3724.
In-Person: You can find your nearest local office by checking the list of DSS Resource Center locations online. If you do not have internet access, you can call 1-855-626-6632 and follow the prompts to get information on office locations.
Multi-Lingual Support
Connecticut provides interpreter services for EBT customer service through its Language Translation Services. Both the EBT Customer Service and DSS Client Information lines support common languages like Spanish, Portuguese, and Polish, with many others available upon request.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, cardholders can occasionally run into problems. Most issues are easily resolved by following a few simple steps. Below are five common challenges: a lost or stolen card, a forgotten PIN, a declined transaction, an incorrect balance, and fraudulent charges.
Lost Or Stolen Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The process to secure your account and get a new card is straightforward.
Call Connecticut EBT Customer Service at 1-888-328-2666 right away to report the loss and block the card.
Verify your identity by providing your Social Security number, date of birth, and zip code.
Ask the representative to mail you a replacement card, which typically arrives in 7-10 business days.
When the new card arrives, you must choose a new PIN before its first use.
Until the replacement card is active, keep your receipts or use the phone line to monitor your remaining balance.
Forgotten Or Locked PIN
Forgetting your PIN or getting locked out after too many incorrect attempts is a common inconvenience. You can reset your PIN quickly through the automated phone system.
Dial 1-888-328-2666 and follow the menu prompts to change or reset your PIN.
Confirm your identity by providing the requested personal information.
Enter a new four-digit PIN. For security, avoid obvious combinations like 1234 or your birth year.
Memorize your new PIN and never share it with anyone.
Test the new PIN at an ATM or retailer to make sure it works before your next shopping trip.
Card Declined Or “Does Not Work” At Checkout
If your card is declined at a store, the cause is often simple to identify. It could be an issue with your balance, the store's equipment, or the card itself.
Call the 24/7 customer service line from the store to check your real-time balance and rule out insufficient funds.
Ask the cashier if the store’s EBT equipment is working. If it is down, you may need to try another register or store.
Inspect your card’s magnetic stripe and chip for damage. If it appears cracked or worn, you can request a free replacement.
Try re-entering your PIN slowly and carefully. Three incorrect attempts will lock your card for 24 hours.
If the card still fails, note the date, time, and store, then report the issue to customer service and your DSS caseworker.
Balance Lower Than Expected Or Deposit Missing
Seeing an incorrect balance or not receiving your monthly deposit on time can be alarming. Start by verifying the balance and deposit schedule before reporting a problem.
First, confirm the shortfall by checking your EBT balance. You can also use your last receipt or a free app like Benny to track your SNAP and EBT Cash balance.
Check Connecticut's monthly deposit schedule, as benefits are loaded on specific days based on your last name. Weekends or holidays can shift arrival dates.
Review your recent transaction history for errors or unauthorized charges. If anything looks unfamiliar, change your PIN immediately.
If the issue is related to eligibility or recertification, contact your DSS worker to ensure all your case documents are current.
Suspicious Or Unauthorized Transactions
Benefit theft from card skimming is a serious threat. If you notice transactions you did not make, you must act quickly to secure your account and begin the process of recovering the funds.
Change your PIN immediately through the automated phone system to prevent further theft.
Report the fraudulent charges to customer service and request a copy of your transaction history.
You can seek reimbursement by submitting the online Replacement Benefits Application within 30 days of discovering the theft.
File a police report about the incident and keep the case number for your records and for DSS.
To reduce future risk, always inspect card readers for skimming devices, cover the keypad when entering your PIN, and change your PIN monthly.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that lets you check your real-time SNAP and EBT Cash balance. You can also get cash back on eligible items at participating stores like Walmart, Target, and Costco. To begin, link your EBT card in the app, make your purchases, and scan the receipt to receive your cashback.
Download Benny to manage your spending and stretch your EBT benefits further.
