5 Ways to Check Your Connecticut EBT Balance
Find your Connecticut EBT balance instantly online, through the Benny app, or by making a quick phone call.
Mar 10, 2025
Edward Cheng
5 Ways to Check Your Connecticut EBT Balance
Find your Connecticut EBT balance instantly online, through the Benny app, or by making a quick phone call.
Mar 10, 2025
Edward Cheng
5 Ways to Check Your Connecticut EBT Balance
Find your Connecticut EBT balance instantly online, through the Benny app, or by making a quick phone call.
Mar 10, 2025
Edward Cheng
5 Ways to Check Your Connecticut EBT Balance
Find your Connecticut EBT balance instantly online, through the Benny app, or by making a quick phone call.
Mar 10, 2025
Edward Cheng
5 Ways to Check Your Connecticut EBT Balance
Find your Connecticut EBT balance instantly online, through the Benny app, or by making a quick phone call.
Mar 10, 2025
Edward Cheng
SHARE
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Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Keeping track of your available funds helps with household budgeting and prevents coming up short at the checkout counter.
This guide details the different ways to check your EBT card balance in Connecticut, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Connecticut
You can check your EBT funds in Connecticut through several convenient methods. These include online state portals, the Benny mobile app, a 24-hour automated phone line, ATMs for cash benefits, or simply by looking at your most recent store receipt. Each option gives you a quick way to see your available SNAP and EBT Cash amounts.
1. Check Online
You can view your balance in real time through Connecticut's official web portals.
Go to the ConneCT MyAccount or the mobile-friendly MyDSS site and find the “MyAccount” option.
Sign in with your user ID and password. If you are a new user, create an account by providing your 5-digit mailing ZIP code, 18-digit EBT card number, and current PIN. You will then create a user ID and password.
After logging in, click “EBT Card” or “View EBT Balance” to see your separate SNAP and EBT Cash balances. You can also use the same login information on the ConnectEBT cardholder portal to see balances and recent transactions.
2. Use the Benny App
The Benny app automatically refreshes your balance once you link your Connecticut EBT card.
Download Benny from the Apple App Store or Google Play and open it.
Create an account using your phone number or email address.
Enter your Connecticut EBT card number and PIN to connect your card. The home screen will then show your current SNAP and EBT Cash balances.
The app also offers cashback on EBT purchases at many stores, including Costco, Walmart, Walgreens, and Trader Joe’s.
3. Call the Customer Service Line
A 24/7 automated phone line is available for balance inquiries and transaction history.
Call the toll-free number at 1-888-328-2666.
Choose your preferred language. English, Spanish, Portuguese, and Haitian Creole are offered first, with a full list of languages available.
Enter your 18-digit EBT card number, followed by your 4-digit PIN.
The automated voice will read your current SNAP and EBT Cash balances, along with your last ten transactions.
4. Use an ATM
You can check your EBT Cash balance at ATMs, though this method does not show your SNAP food benefit amount.
Insert your Connecticut EBT card at any ATM with a NYCE or QUEST logo. You get two free balance checks or cash withdrawals per month.
Enter your PIN and choose “Balance Inquiry.”
Pick the “Checking” option to view your available EBT Cash amount.
Since ATMs only show your cash benefits, you can check your SNAP balance by looking at your last store receipt or by using the Benny app.
To find a surcharge-free ATM, you can use an online ATM locator.
5. Look at Your Last Receipt
Your most recent store or farmers market receipt is a simple way to keep track of your funds. Every time you use your EBT card for a purchase or cash withdrawal, the receipt will print your remaining SNAP and EBT Cash balances at the bottom. Saving your receipt gives you an up-to-date record without needing to call or go online.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are becoming more common in Connecticut. Scammers use many different methods to steal EBT benefits, from physical devices to deceptive text messages. Understanding these threats helps you recognize them and protect your account before it is too late.
How EBT Benefits Are Stolen
Thieves often use skimming devices and tiny cameras on ATMs and point-of-sale machines to steal card data and PINs. This information is used to create cloned cards and drain accounts. These schemes are sometimes run by organized rings targeting small markets and bodegas.
Phishing is another common tactic. You might receive a text message or robocall claiming your EBT account is locked or that you are eligible for bonus benefits. These messages are a trick to get you to share your card number and PIN. Official agencies will never ask for this information through text, email, or unsolicited calls.
Fraudulent websites and mobile apps that look like the real ConnectEBT portal are also used to harvest login details. Always access your account through the official website or app, not through links in texts or ads.
What To Do If Your Benefits Are Stolen
If you believe your benefits have been stolen, you must act quickly to secure your account. Follow these steps immediately:
Call EBT Customer Service at 1-888-328-2666 to change your PIN and deactivate your card.
Request a new card be sent to you.
File a police report to document the identity theft.
Contact the DSS Benefit Center at 1-855-626-6632 to alert investigators.
A state program that reimbursed electronically stolen SNAP benefits ended on December 20, 2024. According to the replacement benefits policy, any theft that occurred after this date is not eligible for replacement. The program did not cover losses from physically stolen cards or EBT Cash benefits, and federal funding for it has ended. Proactive security is now the only defense against loss.
Other Common Issues with EBT Cards and How to Resolve Them
From a card that stops working at checkout to a forgotten PIN, EBT card issues can be frustrating. Knowing the common reasons for these problems and the steps to resolve them can help you quickly regain access to your benefits.
Card Stops Working At Checkout
If your card is declined, the magnetic stripe or chip may be damaged, or the card could be past its expiration date. Occasionally, a retailer’s payment terminal might be offline or unable to read the card properly.
Call Connecticut EBT Customer Service at 1-888-328-2666. The automated system can help determine if the card is faulty or if the issue was with the store’s reader.
Ask the cashier to try a different register or manually enter the card number.
If the card is damaged, request a replacement from Customer Service. You will need to verify your date of birth and the last four digits of your Social Security Number.
PIN Is Locked Or Forgotten
For security, your card will automatically lock after three incorrect PIN attempts. This can also happen if a new or replacement card was never activated with a PIN in the first place.
Dial 1-888-328-2666 and choose the option to reset your PIN. After verifying your identity, you can pick a new four-digit number.
Avoid using easy-to-guess combinations like 1234, your birth year, or repeated digits.
You can also change your PIN anytime through the state’s EBT web portal or the MyDSS mobile app after creating an online account.
Expected Benefits Do Not Appear
Benefits are deposited on a staggered schedule in Connecticut. Funds are issued on the 1st, 2nd, or 3rd of the month, depending on the first letter of your last name. A delay could also mean that a required recertification form was not received.
Check your deposit date against the state’s issuance calendar. Funds are typically available by 6 a.m. on your scheduled day.
If your deposit date has passed, call your DSS worker or EBT Customer Service to check if any paperwork is outstanding.
Submit any missing documents immediately. Most forms can be uploaded through the MyDSS app or mailed.
Helpful Resources To Bookmark
Connecticut DSS EBT Portal – Activate cards, view balances, and change PINs.
Using Your EBT Card in Connecticut – Find rules, the issuance calendar, and tips for free ATM use.
CT EBT Customer Service – Access phone numbers, TTY services, and frequently asked questions.
NYCE SUM ATM Locator – Locate surcharge-free ATMs across the state.
Benny – Use the free mobile app for balance checks and cashback offers.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
The free Benny app lets you track your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. To get started, simply link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on any SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Keeping track of your available funds helps with household budgeting and prevents coming up short at the checkout counter.
This guide details the different ways to check your EBT card balance in Connecticut, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Connecticut
You can check your EBT funds in Connecticut through several convenient methods. These include online state portals, the Benny mobile app, a 24-hour automated phone line, ATMs for cash benefits, or simply by looking at your most recent store receipt. Each option gives you a quick way to see your available SNAP and EBT Cash amounts.
1. Check Online
You can view your balance in real time through Connecticut's official web portals.
Go to the ConneCT MyAccount or the mobile-friendly MyDSS site and find the “MyAccount” option.
Sign in with your user ID and password. If you are a new user, create an account by providing your 5-digit mailing ZIP code, 18-digit EBT card number, and current PIN. You will then create a user ID and password.
After logging in, click “EBT Card” or “View EBT Balance” to see your separate SNAP and EBT Cash balances. You can also use the same login information on the ConnectEBT cardholder portal to see balances and recent transactions.
2. Use the Benny App
The Benny app automatically refreshes your balance once you link your Connecticut EBT card.
Download Benny from the Apple App Store or Google Play and open it.
Create an account using your phone number or email address.
Enter your Connecticut EBT card number and PIN to connect your card. The home screen will then show your current SNAP and EBT Cash balances.
The app also offers cashback on EBT purchases at many stores, including Costco, Walmart, Walgreens, and Trader Joe’s.
3. Call the Customer Service Line
A 24/7 automated phone line is available for balance inquiries and transaction history.
Call the toll-free number at 1-888-328-2666.
Choose your preferred language. English, Spanish, Portuguese, and Haitian Creole are offered first, with a full list of languages available.
Enter your 18-digit EBT card number, followed by your 4-digit PIN.
The automated voice will read your current SNAP and EBT Cash balances, along with your last ten transactions.
4. Use an ATM
You can check your EBT Cash balance at ATMs, though this method does not show your SNAP food benefit amount.
Insert your Connecticut EBT card at any ATM with a NYCE or QUEST logo. You get two free balance checks or cash withdrawals per month.
Enter your PIN and choose “Balance Inquiry.”
Pick the “Checking” option to view your available EBT Cash amount.
Since ATMs only show your cash benefits, you can check your SNAP balance by looking at your last store receipt or by using the Benny app.
To find a surcharge-free ATM, you can use an online ATM locator.
5. Look at Your Last Receipt
Your most recent store or farmers market receipt is a simple way to keep track of your funds. Every time you use your EBT card for a purchase or cash withdrawal, the receipt will print your remaining SNAP and EBT Cash balances at the bottom. Saving your receipt gives you an up-to-date record without needing to call or go online.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are becoming more common in Connecticut. Scammers use many different methods to steal EBT benefits, from physical devices to deceptive text messages. Understanding these threats helps you recognize them and protect your account before it is too late.
How EBT Benefits Are Stolen
Thieves often use skimming devices and tiny cameras on ATMs and point-of-sale machines to steal card data and PINs. This information is used to create cloned cards and drain accounts. These schemes are sometimes run by organized rings targeting small markets and bodegas.
Phishing is another common tactic. You might receive a text message or robocall claiming your EBT account is locked or that you are eligible for bonus benefits. These messages are a trick to get you to share your card number and PIN. Official agencies will never ask for this information through text, email, or unsolicited calls.
Fraudulent websites and mobile apps that look like the real ConnectEBT portal are also used to harvest login details. Always access your account through the official website or app, not through links in texts or ads.
What To Do If Your Benefits Are Stolen
If you believe your benefits have been stolen, you must act quickly to secure your account. Follow these steps immediately:
Call EBT Customer Service at 1-888-328-2666 to change your PIN and deactivate your card.
Request a new card be sent to you.
File a police report to document the identity theft.
Contact the DSS Benefit Center at 1-855-626-6632 to alert investigators.
A state program that reimbursed electronically stolen SNAP benefits ended on December 20, 2024. According to the replacement benefits policy, any theft that occurred after this date is not eligible for replacement. The program did not cover losses from physically stolen cards or EBT Cash benefits, and federal funding for it has ended. Proactive security is now the only defense against loss.
Other Common Issues with EBT Cards and How to Resolve Them
From a card that stops working at checkout to a forgotten PIN, EBT card issues can be frustrating. Knowing the common reasons for these problems and the steps to resolve them can help you quickly regain access to your benefits.
Card Stops Working At Checkout
If your card is declined, the magnetic stripe or chip may be damaged, or the card could be past its expiration date. Occasionally, a retailer’s payment terminal might be offline or unable to read the card properly.
Call Connecticut EBT Customer Service at 1-888-328-2666. The automated system can help determine if the card is faulty or if the issue was with the store’s reader.
Ask the cashier to try a different register or manually enter the card number.
If the card is damaged, request a replacement from Customer Service. You will need to verify your date of birth and the last four digits of your Social Security Number.
PIN Is Locked Or Forgotten
For security, your card will automatically lock after three incorrect PIN attempts. This can also happen if a new or replacement card was never activated with a PIN in the first place.
Dial 1-888-328-2666 and choose the option to reset your PIN. After verifying your identity, you can pick a new four-digit number.
Avoid using easy-to-guess combinations like 1234, your birth year, or repeated digits.
You can also change your PIN anytime through the state’s EBT web portal or the MyDSS mobile app after creating an online account.
Expected Benefits Do Not Appear
Benefits are deposited on a staggered schedule in Connecticut. Funds are issued on the 1st, 2nd, or 3rd of the month, depending on the first letter of your last name. A delay could also mean that a required recertification form was not received.
Check your deposit date against the state’s issuance calendar. Funds are typically available by 6 a.m. on your scheduled day.
If your deposit date has passed, call your DSS worker or EBT Customer Service to check if any paperwork is outstanding.
Submit any missing documents immediately. Most forms can be uploaded through the MyDSS app or mailed.
Helpful Resources To Bookmark
Connecticut DSS EBT Portal – Activate cards, view balances, and change PINs.
Using Your EBT Card in Connecticut – Find rules, the issuance calendar, and tips for free ATM use.
CT EBT Customer Service – Access phone numbers, TTY services, and frequently asked questions.
NYCE SUM ATM Locator – Locate surcharge-free ATMs across the state.
Benny – Use the free mobile app for balance checks and cashback offers.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
The free Benny app lets you track your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. To get started, simply link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on any SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Keeping track of your available funds helps with household budgeting and prevents coming up short at the checkout counter.
This guide details the different ways to check your EBT card balance in Connecticut, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Connecticut
You can check your EBT funds in Connecticut through several convenient methods. These include online state portals, the Benny mobile app, a 24-hour automated phone line, ATMs for cash benefits, or simply by looking at your most recent store receipt. Each option gives you a quick way to see your available SNAP and EBT Cash amounts.
1. Check Online
You can view your balance in real time through Connecticut's official web portals.
Go to the ConneCT MyAccount or the mobile-friendly MyDSS site and find the “MyAccount” option.
Sign in with your user ID and password. If you are a new user, create an account by providing your 5-digit mailing ZIP code, 18-digit EBT card number, and current PIN. You will then create a user ID and password.
After logging in, click “EBT Card” or “View EBT Balance” to see your separate SNAP and EBT Cash balances. You can also use the same login information on the ConnectEBT cardholder portal to see balances and recent transactions.
2. Use the Benny App
The Benny app automatically refreshes your balance once you link your Connecticut EBT card.
Download Benny from the Apple App Store or Google Play and open it.
Create an account using your phone number or email address.
Enter your Connecticut EBT card number and PIN to connect your card. The home screen will then show your current SNAP and EBT Cash balances.
The app also offers cashback on EBT purchases at many stores, including Costco, Walmart, Walgreens, and Trader Joe’s.
3. Call the Customer Service Line
A 24/7 automated phone line is available for balance inquiries and transaction history.
Call the toll-free number at 1-888-328-2666.
Choose your preferred language. English, Spanish, Portuguese, and Haitian Creole are offered first, with a full list of languages available.
Enter your 18-digit EBT card number, followed by your 4-digit PIN.
The automated voice will read your current SNAP and EBT Cash balances, along with your last ten transactions.
4. Use an ATM
You can check your EBT Cash balance at ATMs, though this method does not show your SNAP food benefit amount.
Insert your Connecticut EBT card at any ATM with a NYCE or QUEST logo. You get two free balance checks or cash withdrawals per month.
Enter your PIN and choose “Balance Inquiry.”
Pick the “Checking” option to view your available EBT Cash amount.
Since ATMs only show your cash benefits, you can check your SNAP balance by looking at your last store receipt or by using the Benny app.
To find a surcharge-free ATM, you can use an online ATM locator.
5. Look at Your Last Receipt
Your most recent store or farmers market receipt is a simple way to keep track of your funds. Every time you use your EBT card for a purchase or cash withdrawal, the receipt will print your remaining SNAP and EBT Cash balances at the bottom. Saving your receipt gives you an up-to-date record without needing to call or go online.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are becoming more common in Connecticut. Scammers use many different methods to steal EBT benefits, from physical devices to deceptive text messages. Understanding these threats helps you recognize them and protect your account before it is too late.
How EBT Benefits Are Stolen
Thieves often use skimming devices and tiny cameras on ATMs and point-of-sale machines to steal card data and PINs. This information is used to create cloned cards and drain accounts. These schemes are sometimes run by organized rings targeting small markets and bodegas.
Phishing is another common tactic. You might receive a text message or robocall claiming your EBT account is locked or that you are eligible for bonus benefits. These messages are a trick to get you to share your card number and PIN. Official agencies will never ask for this information through text, email, or unsolicited calls.
Fraudulent websites and mobile apps that look like the real ConnectEBT portal are also used to harvest login details. Always access your account through the official website or app, not through links in texts or ads.
What To Do If Your Benefits Are Stolen
If you believe your benefits have been stolen, you must act quickly to secure your account. Follow these steps immediately:
Call EBT Customer Service at 1-888-328-2666 to change your PIN and deactivate your card.
Request a new card be sent to you.
File a police report to document the identity theft.
Contact the DSS Benefit Center at 1-855-626-6632 to alert investigators.
A state program that reimbursed electronically stolen SNAP benefits ended on December 20, 2024. According to the replacement benefits policy, any theft that occurred after this date is not eligible for replacement. The program did not cover losses from physically stolen cards or EBT Cash benefits, and federal funding for it has ended. Proactive security is now the only defense against loss.
Other Common Issues with EBT Cards and How to Resolve Them
From a card that stops working at checkout to a forgotten PIN, EBT card issues can be frustrating. Knowing the common reasons for these problems and the steps to resolve them can help you quickly regain access to your benefits.
Card Stops Working At Checkout
If your card is declined, the magnetic stripe or chip may be damaged, or the card could be past its expiration date. Occasionally, a retailer’s payment terminal might be offline or unable to read the card properly.
Call Connecticut EBT Customer Service at 1-888-328-2666. The automated system can help determine if the card is faulty or if the issue was with the store’s reader.
Ask the cashier to try a different register or manually enter the card number.
If the card is damaged, request a replacement from Customer Service. You will need to verify your date of birth and the last four digits of your Social Security Number.
PIN Is Locked Or Forgotten
For security, your card will automatically lock after three incorrect PIN attempts. This can also happen if a new or replacement card was never activated with a PIN in the first place.
Dial 1-888-328-2666 and choose the option to reset your PIN. After verifying your identity, you can pick a new four-digit number.
Avoid using easy-to-guess combinations like 1234, your birth year, or repeated digits.
You can also change your PIN anytime through the state’s EBT web portal or the MyDSS mobile app after creating an online account.
Expected Benefits Do Not Appear
Benefits are deposited on a staggered schedule in Connecticut. Funds are issued on the 1st, 2nd, or 3rd of the month, depending on the first letter of your last name. A delay could also mean that a required recertification form was not received.
Check your deposit date against the state’s issuance calendar. Funds are typically available by 6 a.m. on your scheduled day.
If your deposit date has passed, call your DSS worker or EBT Customer Service to check if any paperwork is outstanding.
Submit any missing documents immediately. Most forms can be uploaded through the MyDSS app or mailed.
Helpful Resources To Bookmark
Connecticut DSS EBT Portal – Activate cards, view balances, and change PINs.
Using Your EBT Card in Connecticut – Find rules, the issuance calendar, and tips for free ATM use.
CT EBT Customer Service – Access phone numbers, TTY services, and frequently asked questions.
NYCE SUM ATM Locator – Locate surcharge-free ATMs across the state.
Benny – Use the free mobile app for balance checks and cashback offers.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
The free Benny app lets you track your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. To get started, simply link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on any SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Keeping track of your available funds helps with household budgeting and prevents coming up short at the checkout counter.
This guide details the different ways to check your EBT card balance in Connecticut, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Connecticut
You can check your EBT funds in Connecticut through several convenient methods. These include online state portals, the Benny mobile app, a 24-hour automated phone line, ATMs for cash benefits, or simply by looking at your most recent store receipt. Each option gives you a quick way to see your available SNAP and EBT Cash amounts.
1. Check Online
You can view your balance in real time through Connecticut's official web portals.
Go to the ConneCT MyAccount or the mobile-friendly MyDSS site and find the “MyAccount” option.
Sign in with your user ID and password. If you are a new user, create an account by providing your 5-digit mailing ZIP code, 18-digit EBT card number, and current PIN. You will then create a user ID and password.
After logging in, click “EBT Card” or “View EBT Balance” to see your separate SNAP and EBT Cash balances. You can also use the same login information on the ConnectEBT cardholder portal to see balances and recent transactions.
2. Use the Benny App
The Benny app automatically refreshes your balance once you link your Connecticut EBT card.
Download Benny from the Apple App Store or Google Play and open it.
Create an account using your phone number or email address.
Enter your Connecticut EBT card number and PIN to connect your card. The home screen will then show your current SNAP and EBT Cash balances.
The app also offers cashback on EBT purchases at many stores, including Costco, Walmart, Walgreens, and Trader Joe’s.
3. Call the Customer Service Line
A 24/7 automated phone line is available for balance inquiries and transaction history.
Call the toll-free number at 1-888-328-2666.
Choose your preferred language. English, Spanish, Portuguese, and Haitian Creole are offered first, with a full list of languages available.
Enter your 18-digit EBT card number, followed by your 4-digit PIN.
The automated voice will read your current SNAP and EBT Cash balances, along with your last ten transactions.
4. Use an ATM
You can check your EBT Cash balance at ATMs, though this method does not show your SNAP food benefit amount.
Insert your Connecticut EBT card at any ATM with a NYCE or QUEST logo. You get two free balance checks or cash withdrawals per month.
Enter your PIN and choose “Balance Inquiry.”
Pick the “Checking” option to view your available EBT Cash amount.
Since ATMs only show your cash benefits, you can check your SNAP balance by looking at your last store receipt or by using the Benny app.
To find a surcharge-free ATM, you can use an online ATM locator.
5. Look at Your Last Receipt
Your most recent store or farmers market receipt is a simple way to keep track of your funds. Every time you use your EBT card for a purchase or cash withdrawal, the receipt will print your remaining SNAP and EBT Cash balances at the bottom. Saving your receipt gives you an up-to-date record without needing to call or go online.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are becoming more common in Connecticut. Scammers use many different methods to steal EBT benefits, from physical devices to deceptive text messages. Understanding these threats helps you recognize them and protect your account before it is too late.
How EBT Benefits Are Stolen
Thieves often use skimming devices and tiny cameras on ATMs and point-of-sale machines to steal card data and PINs. This information is used to create cloned cards and drain accounts. These schemes are sometimes run by organized rings targeting small markets and bodegas.
Phishing is another common tactic. You might receive a text message or robocall claiming your EBT account is locked or that you are eligible for bonus benefits. These messages are a trick to get you to share your card number and PIN. Official agencies will never ask for this information through text, email, or unsolicited calls.
Fraudulent websites and mobile apps that look like the real ConnectEBT portal are also used to harvest login details. Always access your account through the official website or app, not through links in texts or ads.
What To Do If Your Benefits Are Stolen
If you believe your benefits have been stolen, you must act quickly to secure your account. Follow these steps immediately:
Call EBT Customer Service at 1-888-328-2666 to change your PIN and deactivate your card.
Request a new card be sent to you.
File a police report to document the identity theft.
Contact the DSS Benefit Center at 1-855-626-6632 to alert investigators.
A state program that reimbursed electronically stolen SNAP benefits ended on December 20, 2024. According to the replacement benefits policy, any theft that occurred after this date is not eligible for replacement. The program did not cover losses from physically stolen cards or EBT Cash benefits, and federal funding for it has ended. Proactive security is now the only defense against loss.
Other Common Issues with EBT Cards and How to Resolve Them
From a card that stops working at checkout to a forgotten PIN, EBT card issues can be frustrating. Knowing the common reasons for these problems and the steps to resolve them can help you quickly regain access to your benefits.
Card Stops Working At Checkout
If your card is declined, the magnetic stripe or chip may be damaged, or the card could be past its expiration date. Occasionally, a retailer’s payment terminal might be offline or unable to read the card properly.
Call Connecticut EBT Customer Service at 1-888-328-2666. The automated system can help determine if the card is faulty or if the issue was with the store’s reader.
Ask the cashier to try a different register or manually enter the card number.
If the card is damaged, request a replacement from Customer Service. You will need to verify your date of birth and the last four digits of your Social Security Number.
PIN Is Locked Or Forgotten
For security, your card will automatically lock after three incorrect PIN attempts. This can also happen if a new or replacement card was never activated with a PIN in the first place.
Dial 1-888-328-2666 and choose the option to reset your PIN. After verifying your identity, you can pick a new four-digit number.
Avoid using easy-to-guess combinations like 1234, your birth year, or repeated digits.
You can also change your PIN anytime through the state’s EBT web portal or the MyDSS mobile app after creating an online account.
Expected Benefits Do Not Appear
Benefits are deposited on a staggered schedule in Connecticut. Funds are issued on the 1st, 2nd, or 3rd of the month, depending on the first letter of your last name. A delay could also mean that a required recertification form was not received.
Check your deposit date against the state’s issuance calendar. Funds are typically available by 6 a.m. on your scheduled day.
If your deposit date has passed, call your DSS worker or EBT Customer Service to check if any paperwork is outstanding.
Submit any missing documents immediately. Most forms can be uploaded through the MyDSS app or mailed.
Helpful Resources To Bookmark
Connecticut DSS EBT Portal – Activate cards, view balances, and change PINs.
Using Your EBT Card in Connecticut – Find rules, the issuance calendar, and tips for free ATM use.
CT EBT Customer Service – Access phone numbers, TTY services, and frequently asked questions.
NYCE SUM ATM Locator – Locate surcharge-free ATMs across the state.
Benny – Use the free mobile app for balance checks and cashback offers.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
The free Benny app lets you track your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. To get started, simply link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on any SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
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Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Keeping track of your available funds helps with household budgeting and prevents coming up short at the checkout counter.
This guide details the different ways to check your EBT card balance in Connecticut, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Connecticut
You can check your EBT funds in Connecticut through several convenient methods. These include online state portals, the Benny mobile app, a 24-hour automated phone line, ATMs for cash benefits, or simply by looking at your most recent store receipt. Each option gives you a quick way to see your available SNAP and EBT Cash amounts.
1. Check Online
You can view your balance in real time through Connecticut's official web portals.
Go to the ConneCT MyAccount or the mobile-friendly MyDSS site and find the “MyAccount” option.
Sign in with your user ID and password. If you are a new user, create an account by providing your 5-digit mailing ZIP code, 18-digit EBT card number, and current PIN. You will then create a user ID and password.
After logging in, click “EBT Card” or “View EBT Balance” to see your separate SNAP and EBT Cash balances. You can also use the same login information on the ConnectEBT cardholder portal to see balances and recent transactions.
2. Use the Benny App
The Benny app automatically refreshes your balance once you link your Connecticut EBT card.
Download Benny from the Apple App Store or Google Play and open it.
Create an account using your phone number or email address.
Enter your Connecticut EBT card number and PIN to connect your card. The home screen will then show your current SNAP and EBT Cash balances.
The app also offers cashback on EBT purchases at many stores, including Costco, Walmart, Walgreens, and Trader Joe’s.
3. Call the Customer Service Line
A 24/7 automated phone line is available for balance inquiries and transaction history.
Call the toll-free number at 1-888-328-2666.
Choose your preferred language. English, Spanish, Portuguese, and Haitian Creole are offered first, with a full list of languages available.
Enter your 18-digit EBT card number, followed by your 4-digit PIN.
The automated voice will read your current SNAP and EBT Cash balances, along with your last ten transactions.
4. Use an ATM
You can check your EBT Cash balance at ATMs, though this method does not show your SNAP food benefit amount.
Insert your Connecticut EBT card at any ATM with a NYCE or QUEST logo. You get two free balance checks or cash withdrawals per month.
Enter your PIN and choose “Balance Inquiry.”
Pick the “Checking” option to view your available EBT Cash amount.
Since ATMs only show your cash benefits, you can check your SNAP balance by looking at your last store receipt or by using the Benny app.
To find a surcharge-free ATM, you can use an online ATM locator.
5. Look at Your Last Receipt
Your most recent store or farmers market receipt is a simple way to keep track of your funds. Every time you use your EBT card for a purchase or cash withdrawal, the receipt will print your remaining SNAP and EBT Cash balances at the bottom. Saving your receipt gives you an up-to-date record without needing to call or go online.
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How Can I Keep My EBT Card Secure?
Phishing and spam attacks are becoming more common in Connecticut. Scammers use many different methods to steal EBT benefits, from physical devices to deceptive text messages. Understanding these threats helps you recognize them and protect your account before it is too late.
How EBT Benefits Are Stolen
Thieves often use skimming devices and tiny cameras on ATMs and point-of-sale machines to steal card data and PINs. This information is used to create cloned cards and drain accounts. These schemes are sometimes run by organized rings targeting small markets and bodegas.
Phishing is another common tactic. You might receive a text message or robocall claiming your EBT account is locked or that you are eligible for bonus benefits. These messages are a trick to get you to share your card number and PIN. Official agencies will never ask for this information through text, email, or unsolicited calls.
Fraudulent websites and mobile apps that look like the real ConnectEBT portal are also used to harvest login details. Always access your account through the official website or app, not through links in texts or ads.
What To Do If Your Benefits Are Stolen
If you believe your benefits have been stolen, you must act quickly to secure your account. Follow these steps immediately:
Call EBT Customer Service at 1-888-328-2666 to change your PIN and deactivate your card.
Request a new card be sent to you.
File a police report to document the identity theft.
Contact the DSS Benefit Center at 1-855-626-6632 to alert investigators.
A state program that reimbursed electronically stolen SNAP benefits ended on December 20, 2024. According to the replacement benefits policy, any theft that occurred after this date is not eligible for replacement. The program did not cover losses from physically stolen cards or EBT Cash benefits, and federal funding for it has ended. Proactive security is now the only defense against loss.
Other Common Issues with EBT Cards and How to Resolve Them
From a card that stops working at checkout to a forgotten PIN, EBT card issues can be frustrating. Knowing the common reasons for these problems and the steps to resolve them can help you quickly regain access to your benefits.
Card Stops Working At Checkout
If your card is declined, the magnetic stripe or chip may be damaged, or the card could be past its expiration date. Occasionally, a retailer’s payment terminal might be offline or unable to read the card properly.
Call Connecticut EBT Customer Service at 1-888-328-2666. The automated system can help determine if the card is faulty or if the issue was with the store’s reader.
Ask the cashier to try a different register or manually enter the card number.
If the card is damaged, request a replacement from Customer Service. You will need to verify your date of birth and the last four digits of your Social Security Number.
PIN Is Locked Or Forgotten
For security, your card will automatically lock after three incorrect PIN attempts. This can also happen if a new or replacement card was never activated with a PIN in the first place.
Dial 1-888-328-2666 and choose the option to reset your PIN. After verifying your identity, you can pick a new four-digit number.
Avoid using easy-to-guess combinations like 1234, your birth year, or repeated digits.
You can also change your PIN anytime through the state’s EBT web portal or the MyDSS mobile app after creating an online account.
Expected Benefits Do Not Appear
Benefits are deposited on a staggered schedule in Connecticut. Funds are issued on the 1st, 2nd, or 3rd of the month, depending on the first letter of your last name. A delay could also mean that a required recertification form was not received.
Check your deposit date against the state’s issuance calendar. Funds are typically available by 6 a.m. on your scheduled day.
If your deposit date has passed, call your DSS worker or EBT Customer Service to check if any paperwork is outstanding.
Submit any missing documents immediately. Most forms can be uploaded through the MyDSS app or mailed.
Helpful Resources To Bookmark
Connecticut DSS EBT Portal – Activate cards, view balances, and change PINs.
Using Your EBT Card in Connecticut – Find rules, the issuance calendar, and tips for free ATM use.
CT EBT Customer Service – Access phone numbers, TTY services, and frequently asked questions.
NYCE SUM ATM Locator – Locate surcharge-free ATMs across the state.
Benny – Use the free mobile app for balance checks and cashback offers.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
The free Benny app lets you track your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. To get started, simply link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on any SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
