Washington EBT Customer Service: How to Get Help & Common Issues
Reach EBT customer service in Washington by phone, email, mail, or in-person for a lost card, PIN, or SNAP benefit issues.
Rishi Ahuja
Updated on:
Dec 16, 2025
Published on:
Oct 1, 2025
Washington EBT Customer Service: How to Get Help & Common Issues
Reach EBT customer service in Washington by phone, email, mail, or in-person for a lost card, PIN, or SNAP benefit issues.
Rishi Ahuja
Updated on:
Dec 16, 2025
Published on:
Oct 1, 2025
Washington EBT Customer Service: How to Get Help & Common Issues
Reach EBT customer service in Washington by phone, email, mail, or in-person for a lost card, PIN, or SNAP benefit issues.
Rishi Ahuja
Updated on:
Dec 16, 2025
Published on:
Oct 1, 2025
Washington EBT Customer Service: How to Get Help & Common Issues
Reach EBT customer service in Washington by phone, email, mail, or in-person for a lost card, PIN, or SNAP benefit issues.
Rishi Ahuja
Updated on:
Dec 16, 2025
Published on:
Oct 1, 2025
Washington EBT Customer Service: How to Get Help & Common Issues
Reach EBT customer service in Washington by phone, email, mail, or in-person for a lost card, PIN, or SNAP benefit issues.
Rishi Ahuja
Updated on:
Dec 16, 2025
Published on:
Oct 1, 2025
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Managing your EBT benefits doesn't have to be a challenge, whether you're an existing recipient needing help or a new applicant with questions. This guide provides clear, step-by-step instructions on all the ways to contact customer service for EBT in Washington and resolve common issues, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Washington
You can reach out for assistance through several different channels, depending on your needs.
Phone: The primary Washington EBT customer service number is 1-888-328-9271, available 24/7 for automated help with balances or lost cards. For specific benefit questions, you can speak with a live agent by calling the DSHS customer service line at 877-501-2233 on weekdays. A TTY/TDD relay service is also available at 1-800-833-6384.
Email: While there is no dedicated email for EBT customer service in Washington, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems like a suspicious transaction, you are advised to use the 24-hour phone line instead of email to get a faster response.
Mail: For formal correspondence or to submit required documents, you can send mail to the following address: Washington State Department of Social & Health Services, EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.
In-Person: You can get face-to-face customer service for EBT in Washington at a local Community Services Office. These offices can help with tasks like issuing a replacement card. Use the state's online Office Locator to find the nearest location by searching your city or ZIP code.
Multi-Lingual Support
Interpretation services are available for EBT customer service in Washington through telephone language lines. Commonly supported languages include Spanish, Russian, and Vietnamese, with additional options like Chinese and Somali detailed on the DSHS’s Language Access page.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
Common EBT-Related Issues and How to Resolve Them
While the EBT system is generally reliable, you may occasionally encounter problems. Common issues range from a lost card to a transaction being declined at the store. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.
Lost, Stolen, or Damaged Card
If your Quest card is missing, stolen, or physically damaged, you must act immediately to protect your benefits from unauthorized use. Securing your account is the first and most important step.
Call EBT Customer Service at 1-888-328-9271 to report the card missing and freeze your account.
Request a replacement card, which can be mailed in 7–10 business days or picked up same-day at a DSHS Community Services Office.
Review recent transactions for unauthorized charges and dispute them within 90 days.
When the new card arrives, activate it and set a new PIN before using it.
Forgotten or Locked PIN
Entering an incorrect PIN multiple times can temporarily lock your account for security. If you forget your PIN, you will need to reset it before you can access your benefits again.
Log in to the ebtEDGE portal or call the Washington EBT customer service number to select the PIN reset option.
Verify your identity by providing your date of birth or the last four digits of your SSN.
Create a new four-digit PIN that is difficult for others to guess.
Test the new PIN at a store or ATM. A successful reset will automatically unlock your account.
Missing or Delayed Benefit Deposit
Benefits are loaded on a fixed schedule, but delays can happen. If your funds have not appeared on the expected day, there are a few things you should check before contacting support.
Confirm your deposit date by checking the official Washington deposit schedule, as weekends or holidays can cause a one-day delay.
Check your current balance using a free app like Benny or by logging into the ebtEDGE portal.
Verify your case information is up-to-date in your Washington Connection account, as missing paperwork often causes delays.
Keep records of any messages or screenshots showing the missing deposit to help your caseworker resolve the issue.
Card Declined at the Register
A declined transaction can be frustrating, especially when you know you have benefits. Often, the issue is simple and can be resolved right at the checkout counter.
First, check your EBT balance to confirm you have sufficient funds and are only purchasing eligible items.
Slowly re-enter your PIN, as too many incorrect attempts can temporarily lock your card.
Inspect the card for visible damage or check if it has expired. A worn-out card may need to be replaced.
Ask the cashier to try a different payment terminal, as the problem could be a temporary network issue.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app, make a purchase, and scan your receipt to receive cashback on SNAP-eligible items. This is a separate tool from the EBT customer service in Washington, focused on helping you manage your budget.
Download Benny to take control of your spending and get more from your EBT benefits.
Frequently Asked Questions
SHARE
Managing your EBT benefits doesn't have to be a challenge, whether you're an existing recipient needing help or a new applicant with questions. This guide provides clear, step-by-step instructions on all the ways to contact customer service for EBT in Washington and resolve common issues, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Washington
You can reach out for assistance through several different channels, depending on your needs.
Phone: The primary Washington EBT customer service number is 1-888-328-9271, available 24/7 for automated help with balances or lost cards. For specific benefit questions, you can speak with a live agent by calling the DSHS customer service line at 877-501-2233 on weekdays. A TTY/TDD relay service is also available at 1-800-833-6384.
Email: While there is no dedicated email for EBT customer service in Washington, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems like a suspicious transaction, you are advised to use the 24-hour phone line instead of email to get a faster response.
Mail: For formal correspondence or to submit required documents, you can send mail to the following address: Washington State Department of Social & Health Services, EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.
In-Person: You can get face-to-face customer service for EBT in Washington at a local Community Services Office. These offices can help with tasks like issuing a replacement card. Use the state's online Office Locator to find the nearest location by searching your city or ZIP code.
Multi-Lingual Support
Interpretation services are available for EBT customer service in Washington through telephone language lines. Commonly supported languages include Spanish, Russian, and Vietnamese, with additional options like Chinese and Somali detailed on the DSHS’s Language Access page.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
Common EBT-Related Issues and How to Resolve Them
While the EBT system is generally reliable, you may occasionally encounter problems. Common issues range from a lost card to a transaction being declined at the store. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.
Lost, Stolen, or Damaged Card
If your Quest card is missing, stolen, or physically damaged, you must act immediately to protect your benefits from unauthorized use. Securing your account is the first and most important step.
Call EBT Customer Service at 1-888-328-9271 to report the card missing and freeze your account.
Request a replacement card, which can be mailed in 7–10 business days or picked up same-day at a DSHS Community Services Office.
Review recent transactions for unauthorized charges and dispute them within 90 days.
When the new card arrives, activate it and set a new PIN before using it.
Forgotten or Locked PIN
Entering an incorrect PIN multiple times can temporarily lock your account for security. If you forget your PIN, you will need to reset it before you can access your benefits again.
Log in to the ebtEDGE portal or call the Washington EBT customer service number to select the PIN reset option.
Verify your identity by providing your date of birth or the last four digits of your SSN.
Create a new four-digit PIN that is difficult for others to guess.
Test the new PIN at a store or ATM. A successful reset will automatically unlock your account.
Missing or Delayed Benefit Deposit
Benefits are loaded on a fixed schedule, but delays can happen. If your funds have not appeared on the expected day, there are a few things you should check before contacting support.
Confirm your deposit date by checking the official Washington deposit schedule, as weekends or holidays can cause a one-day delay.
Check your current balance using a free app like Benny or by logging into the ebtEDGE portal.
Verify your case information is up-to-date in your Washington Connection account, as missing paperwork often causes delays.
Keep records of any messages or screenshots showing the missing deposit to help your caseworker resolve the issue.
Card Declined at the Register
A declined transaction can be frustrating, especially when you know you have benefits. Often, the issue is simple and can be resolved right at the checkout counter.
First, check your EBT balance to confirm you have sufficient funds and are only purchasing eligible items.
Slowly re-enter your PIN, as too many incorrect attempts can temporarily lock your card.
Inspect the card for visible damage or check if it has expired. A worn-out card may need to be replaced.
Ask the cashier to try a different payment terminal, as the problem could be a temporary network issue.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app, make a purchase, and scan your receipt to receive cashback on SNAP-eligible items. This is a separate tool from the EBT customer service in Washington, focused on helping you manage your budget.
Download Benny to take control of your spending and get more from your EBT benefits.
Frequently Asked Questions
SHARE
Managing your EBT benefits doesn't have to be a challenge, whether you're an existing recipient needing help or a new applicant with questions. This guide provides clear, step-by-step instructions on all the ways to contact customer service for EBT in Washington and resolve common issues, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Washington
You can reach out for assistance through several different channels, depending on your needs.
Phone: The primary Washington EBT customer service number is 1-888-328-9271, available 24/7 for automated help with balances or lost cards. For specific benefit questions, you can speak with a live agent by calling the DSHS customer service line at 877-501-2233 on weekdays. A TTY/TDD relay service is also available at 1-800-833-6384.
Email: While there is no dedicated email for EBT customer service in Washington, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems like a suspicious transaction, you are advised to use the 24-hour phone line instead of email to get a faster response.
Mail: For formal correspondence or to submit required documents, you can send mail to the following address: Washington State Department of Social & Health Services, EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.
In-Person: You can get face-to-face customer service for EBT in Washington at a local Community Services Office. These offices can help with tasks like issuing a replacement card. Use the state's online Office Locator to find the nearest location by searching your city or ZIP code.
Multi-Lingual Support
Interpretation services are available for EBT customer service in Washington through telephone language lines. Commonly supported languages include Spanish, Russian, and Vietnamese, with additional options like Chinese and Somali detailed on the DSHS’s Language Access page.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
Common EBT-Related Issues and How to Resolve Them
While the EBT system is generally reliable, you may occasionally encounter problems. Common issues range from a lost card to a transaction being declined at the store. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.
Lost, Stolen, or Damaged Card
If your Quest card is missing, stolen, or physically damaged, you must act immediately to protect your benefits from unauthorized use. Securing your account is the first and most important step.
Call EBT Customer Service at 1-888-328-9271 to report the card missing and freeze your account.
Request a replacement card, which can be mailed in 7–10 business days or picked up same-day at a DSHS Community Services Office.
Review recent transactions for unauthorized charges and dispute them within 90 days.
When the new card arrives, activate it and set a new PIN before using it.
Forgotten or Locked PIN
Entering an incorrect PIN multiple times can temporarily lock your account for security. If you forget your PIN, you will need to reset it before you can access your benefits again.
Log in to the ebtEDGE portal or call the Washington EBT customer service number to select the PIN reset option.
Verify your identity by providing your date of birth or the last four digits of your SSN.
Create a new four-digit PIN that is difficult for others to guess.
Test the new PIN at a store or ATM. A successful reset will automatically unlock your account.
Missing or Delayed Benefit Deposit
Benefits are loaded on a fixed schedule, but delays can happen. If your funds have not appeared on the expected day, there are a few things you should check before contacting support.
Confirm your deposit date by checking the official Washington deposit schedule, as weekends or holidays can cause a one-day delay.
Check your current balance using a free app like Benny or by logging into the ebtEDGE portal.
Verify your case information is up-to-date in your Washington Connection account, as missing paperwork often causes delays.
Keep records of any messages or screenshots showing the missing deposit to help your caseworker resolve the issue.
Card Declined at the Register
A declined transaction can be frustrating, especially when you know you have benefits. Often, the issue is simple and can be resolved right at the checkout counter.
First, check your EBT balance to confirm you have sufficient funds and are only purchasing eligible items.
Slowly re-enter your PIN, as too many incorrect attempts can temporarily lock your card.
Inspect the card for visible damage or check if it has expired. A worn-out card may need to be replaced.
Ask the cashier to try a different payment terminal, as the problem could be a temporary network issue.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app, make a purchase, and scan your receipt to receive cashback on SNAP-eligible items. This is a separate tool from the EBT customer service in Washington, focused on helping you manage your budget.
Download Benny to take control of your spending and get more from your EBT benefits.
Frequently Asked Questions
SHARE
Managing your EBT benefits doesn't have to be a challenge, whether you're an existing recipient needing help or a new applicant with questions. This guide provides clear, step-by-step instructions on all the ways to contact customer service for EBT in Washington and resolve common issues, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Washington
You can reach out for assistance through several different channels, depending on your needs.
Phone: The primary Washington EBT customer service number is 1-888-328-9271, available 24/7 for automated help with balances or lost cards. For specific benefit questions, you can speak with a live agent by calling the DSHS customer service line at 877-501-2233 on weekdays. A TTY/TDD relay service is also available at 1-800-833-6384.
Email: While there is no dedicated email for EBT customer service in Washington, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems like a suspicious transaction, you are advised to use the 24-hour phone line instead of email to get a faster response.
Mail: For formal correspondence or to submit required documents, you can send mail to the following address: Washington State Department of Social & Health Services, EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.
In-Person: You can get face-to-face customer service for EBT in Washington at a local Community Services Office. These offices can help with tasks like issuing a replacement card. Use the state's online Office Locator to find the nearest location by searching your city or ZIP code.
Multi-Lingual Support
Interpretation services are available for EBT customer service in Washington through telephone language lines. Commonly supported languages include Spanish, Russian, and Vietnamese, with additional options like Chinese and Somali detailed on the DSHS’s Language Access page.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
Common EBT-Related Issues and How to Resolve Them
While the EBT system is generally reliable, you may occasionally encounter problems. Common issues range from a lost card to a transaction being declined at the store. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.
Lost, Stolen, or Damaged Card
If your Quest card is missing, stolen, or physically damaged, you must act immediately to protect your benefits from unauthorized use. Securing your account is the first and most important step.
Call EBT Customer Service at 1-888-328-9271 to report the card missing and freeze your account.
Request a replacement card, which can be mailed in 7–10 business days or picked up same-day at a DSHS Community Services Office.
Review recent transactions for unauthorized charges and dispute them within 90 days.
When the new card arrives, activate it and set a new PIN before using it.
Forgotten or Locked PIN
Entering an incorrect PIN multiple times can temporarily lock your account for security. If you forget your PIN, you will need to reset it before you can access your benefits again.
Log in to the ebtEDGE portal or call the Washington EBT customer service number to select the PIN reset option.
Verify your identity by providing your date of birth or the last four digits of your SSN.
Create a new four-digit PIN that is difficult for others to guess.
Test the new PIN at a store or ATM. A successful reset will automatically unlock your account.
Missing or Delayed Benefit Deposit
Benefits are loaded on a fixed schedule, but delays can happen. If your funds have not appeared on the expected day, there are a few things you should check before contacting support.
Confirm your deposit date by checking the official Washington deposit schedule, as weekends or holidays can cause a one-day delay.
Check your current balance using a free app like Benny or by logging into the ebtEDGE portal.
Verify your case information is up-to-date in your Washington Connection account, as missing paperwork often causes delays.
Keep records of any messages or screenshots showing the missing deposit to help your caseworker resolve the issue.
Card Declined at the Register
A declined transaction can be frustrating, especially when you know you have benefits. Often, the issue is simple and can be resolved right at the checkout counter.
First, check your EBT balance to confirm you have sufficient funds and are only purchasing eligible items.
Slowly re-enter your PIN, as too many incorrect attempts can temporarily lock your card.
Inspect the card for visible damage or check if it has expired. A worn-out card may need to be replaced.
Ask the cashier to try a different payment terminal, as the problem could be a temporary network issue.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app, make a purchase, and scan your receipt to receive cashback on SNAP-eligible items. This is a separate tool from the EBT customer service in Washington, focused on helping you manage your budget.
Download Benny to take control of your spending and get more from your EBT benefits.
Frequently Asked Questions
SHARE
Managing your EBT benefits doesn't have to be a challenge, whether you're an existing recipient needing help or a new applicant with questions. This guide provides clear, step-by-step instructions on all the ways to contact customer service for EBT in Washington and resolve common issues, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Washington
You can reach out for assistance through several different channels, depending on your needs.
Phone: The primary Washington EBT customer service number is 1-888-328-9271, available 24/7 for automated help with balances or lost cards. For specific benefit questions, you can speak with a live agent by calling the DSHS customer service line at 877-501-2233 on weekdays. A TTY/TDD relay service is also available at 1-800-833-6384.
Email: While there is no dedicated email for EBT customer service in Washington, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems like a suspicious transaction, you are advised to use the 24-hour phone line instead of email to get a faster response.
Mail: For formal correspondence or to submit required documents, you can send mail to the following address: Washington State Department of Social & Health Services, EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.
In-Person: You can get face-to-face customer service for EBT in Washington at a local Community Services Office. These offices can help with tasks like issuing a replacement card. Use the state's online Office Locator to find the nearest location by searching your city or ZIP code.
Multi-Lingual Support
Interpretation services are available for EBT customer service in Washington through telephone language lines. Commonly supported languages include Spanish, Russian, and Vietnamese, with additional options like Chinese and Somali detailed on the DSHS’s Language Access page.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
Common EBT-Related Issues and How to Resolve Them
While the EBT system is generally reliable, you may occasionally encounter problems. Common issues range from a lost card to a transaction being declined at the store. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.
Lost, Stolen, or Damaged Card
If your Quest card is missing, stolen, or physically damaged, you must act immediately to protect your benefits from unauthorized use. Securing your account is the first and most important step.
Call EBT Customer Service at 1-888-328-9271 to report the card missing and freeze your account.
Request a replacement card, which can be mailed in 7–10 business days or picked up same-day at a DSHS Community Services Office.
Review recent transactions for unauthorized charges and dispute them within 90 days.
When the new card arrives, activate it and set a new PIN before using it.
Forgotten or Locked PIN
Entering an incorrect PIN multiple times can temporarily lock your account for security. If you forget your PIN, you will need to reset it before you can access your benefits again.
Log in to the ebtEDGE portal or call the Washington EBT customer service number to select the PIN reset option.
Verify your identity by providing your date of birth or the last four digits of your SSN.
Create a new four-digit PIN that is difficult for others to guess.
Test the new PIN at a store or ATM. A successful reset will automatically unlock your account.
Missing or Delayed Benefit Deposit
Benefits are loaded on a fixed schedule, but delays can happen. If your funds have not appeared on the expected day, there are a few things you should check before contacting support.
Confirm your deposit date by checking the official Washington deposit schedule, as weekends or holidays can cause a one-day delay.
Check your current balance using a free app like Benny or by logging into the ebtEDGE portal.
Verify your case information is up-to-date in your Washington Connection account, as missing paperwork often causes delays.
Keep records of any messages or screenshots showing the missing deposit to help your caseworker resolve the issue.
Card Declined at the Register
A declined transaction can be frustrating, especially when you know you have benefits. Often, the issue is simple and can be resolved right at the checkout counter.
First, check your EBT balance to confirm you have sufficient funds and are only purchasing eligible items.
Slowly re-enter your PIN, as too many incorrect attempts can temporarily lock your card.
Inspect the card for visible damage or check if it has expired. A worn-out card may need to be replaced.
Ask the cashier to try a different payment terminal, as the problem could be a temporary network issue.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app, make a purchase, and scan your receipt to receive cashback on SNAP-eligible items. This is a separate tool from the EBT customer service in Washington, focused on helping you manage your budget.
Download Benny to take control of your spending and get more from your EBT benefits.
