Common EBT-Related Issues and How to Resolve Them

While your EBT card is a reliable tool for accessing benefits, you might occasionally run into problems. From a lost card to a transaction being declined, knowing the right steps can resolve these situations quickly. The EBT customer service in New Jersey is the primary resource for most issues.

Lost or Stolen Card

If your card goes missing, you must act fast to prevent anyone from using your benefits. The New Jersey EBT customer service number is your first point of contact to secure your account and request a replacement card.

• Call 1-800-997-3333 immediately to report the card lost or stolen.

• Provide your card number if you have it, along with your Social Security number and date of birth, to verify your identity.

• Ask the agent to deactivate the old card right away.

• Request a replacement, which should arrive by mail in about 7 to 10 business days.

• When the new card arrives, set a new PIN and check your balance to confirm no unauthorized spending occurred. You can use a free app like Benny or check your last grocery receipt.

Forgotten, Locked, or Compromised PIN

Entering the wrong PIN too many times can lock your card, but resetting it is a straightforward process. You can resolve this without needing to speak to an agent by using the automated phone system.

• Have your EBT card, Social Security number, and date of birth ready.

• Dial the customer service line and choose the option for PIN services.

• Follow the automated prompts to confirm your identity.

• Select a new four-digit PIN that is difficult for others to guess.

• Test the new PIN at a store or ATM. If the card is still locked, you may need to speak with an agent to clear the security block.

Benefits Stolen by Skimming, Cloning, or Phishing

Electronic theft is a growing concern, but households can now request reimbursement for stolen SNAP benefits. It is important to report the theft and file a claim as soon as you discover it.

• Immediately freeze your card by calling customer service or logging into your account at NJFamiliesFirst.com, then change your PIN.

• Within 30 days of the theft, complete the Request for Replacement of Stolen Benefits form.

• Keep a copy of the submitted form and any confirmation number you receive.

• Monitor your account for the replacement benefits, which should appear within ten days after your county approves the claim.

To prevent future theft, always shield the keypad when entering your PIN, check card readers for tampering, and never give your card number or PIN in response to a text message.

Card Declined or Not Working at Checkout

A declined transaction can be frustrating, but the cause is often simple. It could be an incorrect PIN entry, a damaged magnetic stripe, or a temporary issue with the store’s payment terminal.

• Slowly re-enter your PIN. Three incorrect attempts will lock your card for the rest of the day.

• Ask the cashier to try the transaction again or at a different register, as the terminal may have lost its connection.

• Inspect the card’s magnetic stripe for scratches or wear. If it looks damaged, you can request a replacement.

• Take a moment to confirm your balance and verify that no security hold is affecting your account.

If you frequently have issues, it might be time to contact customer service for EBT in New Jersey to troubleshoot the problem or request a new card.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits. The app is a useful tool that complements the support offered by the EBT customer service in New Jersey.