Common EBT-Related Issues and How to Resolve Them

While EBT cards provide a convenient way to access benefits, you might occasionally run into problems. Common issues range from a lost card to missing deposits, but most can be resolved with a few simple steps.

Lost or Stolen EBT Card

Losing your card or having it stolen puts your benefits at risk. The first priority is to deactivate the card to prevent unauthorized spending and order a replacement right away.

• Call Nevada EBT Customer Service at 1-866-281-2443. Select the menu option to report a lost or stolen card.

• Verify your identity with your card number, date of birth, last four digits of your Social Security number, and ZIP code.

• Ask for a replacement card and confirm your mailing address. A new card usually arrives in 7–10 business days.

• When the new card arrives, activate it and set a new PIN.

• Check your balance immediately to spot unauthorized charges. You can use the free Benny app to track your SNAP and EBT Cash funds or check your last receipt.

Forgotten, Locked, or Compromised PIN

Entering the wrong PIN multiple times will lock your card. Forgetting or sharing your PIN can also prevent you from using your benefits at checkout.

• Have your card and personal identification ready before calling.

• Call Nevada EBT Customer Service and choose the “PIN change/reset” option.

• Enter the requested information to confirm you are the cardholder.

• Select a new four-digit PIN that is not easily guessed, like a birthday.

• If your card is locked, it automatically unlocks at 12:01 a.m., or you can ask an agent to clear the lock immediately.

• Keep your new PIN private and change it monthly for added security.

Suspicious or Unauthorized Transactions

Card skimmers and phishing scams can drain your benefits quickly. It is important to act fast, as Nevada will not replace benefits stolen after December 20, 2024.

• The moment you spot an unfamiliar charge, freeze your card by calling customer service and reporting it lost or stolen.

• During the same call, change your PIN and request a new card.

• File a benefit-theft claim form with the DWSS Investigations & Recovery Unit within 10 business days. You can reach them at 702-486-1875 (Southern NV) or 775-448-5211 (Northern NV).

• Keep copies of your receipts, statements, and the claim number.

• To reduce future risk, you can lock your EBT card when not shopping and change your PIN monthly.

Benefits Not Deposited or Missing From Balance

If your funds don't appear on the expected date, the issue is often related to paperwork or a system delay rather than a lost deposit.

• First, confirm your benefit issuance date by checking the Nevada EBT deposit schedule.

• Verify your current balance. You can use the free Benny app to see your real-time SNAP and EBT Cash balance, or check an ATM or recent receipt.

• Log in to your ACCESS Nevada account to see if any renewal or verification documents are pending.

• If paperwork is missing, submit the required forms and call to confirm receipt.

• If funds were sent but are missing, request a transaction history to check for fraud.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at participating stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.