Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you may occasionally run into problems. Common issues range from a lost card and forgotten PIN to transaction errors and missing benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost or Stolen EBT Card

If your card is lost or stolen, you must act fast to prevent unauthorized use of your benefits. The first step is to deactivate the card and request a replacement. Getting help from the right customer service for EBT in Nevada is straightforward.

• Call the toll-free Nevada EBT Customer Service line at 1-866-281-2443 as soon as you notice your card is missing. This number is on the back of your card.

• Follow the menu prompts to report a lost or stolen card, which will immediately cancel it and block transactions.

• Verify your identity by providing your card number, date of birth, the last four digits of your Social Security number, and your ZIP code.

• Request a replacement card and confirm your mailing address. If you have no other way to buy food, ask for expedited shipping.

• Note the confirmation number and the expected delivery window, which is typically 7–10 business days.

• Once the new card arrives, activate it and choose a new PIN.

• Check your balance immediately to confirm no fraudulent purchases occurred. You can find a full guide on checking your balance online.

Forgotten, Locked, or Compromised PIN

Entering the wrong PIN multiple times will lock your card, while forgetting or sharing your PIN can prevent you from making purchases. Resetting it is a simple process that restores access to your account.

• Before calling, gather your EBT card and personal identification information.

• Dial the Nevada EBT customer service number and select the option for a PIN change or reset.

• Enter the requested information to confirm you are the cardholder.

• Choose a new four-digit PIN that is not easy to guess, avoiding birthdays or repeating numbers.

• If your card was locked from three incorrect attempts, it will automatically unlock at 12:01 a.m. You can also ask an agent to clear the lock immediately.

• Keep your new PIN private and consider changing it monthly for added security.

Suspicious or Unauthorized Transactions

Card skimmers and phishing scams can drain your benefits quickly. Quick action is necessary, as the state will not replace benefits stolen after December 20, 2024. Reporting fraud promptly is the best way to protect your account.

• The moment you see an unfamiliar charge, call customer service to report your card as lost or stolen to freeze the account.

• During the call, change your PIN and request a new card to prevent further unauthorized access.

• File a benefit-theft claim form with the DWSS Investigations & Recovery Unit within 10 business days. You can report fraud by calling 702-486-1875 (Southern NV) or 775-448-5211 (Northern NV).

• Monitor your claim’s status through ACCESS Nevada or by contacting your investigator.

• To limit future risk, use only trusted devices like the EBT Edge app, lock your card between shopping trips, and change your PIN monthly.

Benefits Not Deposited or Missing

If your benefits don't appear on the expected date, the issue is often related to a paperwork delay rather than a lost deposit. There are several ways to check on the status of your funds.

• First, check Nevada’s issuance calendar to confirm the correct deposit date for your case number.

• Verify your current balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last ATM or store receipt.

• Log in to ACCESS Nevada to see if any renewal forms or verification documents are pending.

• If paperwork is missing, submit the required forms and call to confirm they were received.

• If the issue persists, ask an agent to trace the deposit and provide a transaction history to check for fraud.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, and Costco. While you still need the official customer service for EBT in Nevada for account issues, the app provides a simple way to monitor your spending.

To get started, link your EBT card. After you shop, scan your receipt with the app to receive cashback on SNAP-eligible items. Download Benny to take control of your spending and get more out of your EBT benefits.