<p>Idaho EBT Customer Service: How to Get Help & Common Issues</p> <p> </p>

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Dealing with your EBT benefits in Idaho doesn't need to be a complicated process. Whether you're an existing cardholder who needs to report a lost card or reset a PIN, or you're simply looking for information on how to apply, this guide covers all the ways to get in touch with Idaho's EBT customer service and troubleshoot frequent problems.

How to Contact EBT Customer Service in Idaho

You can reach Idaho's EBT customer service through several different channels.

Phone: Call the 24-hour Idaho Quest Card line at 1-888-432-4328 to report a lost card, change your PIN, or check your balance. For questions about SNAP eligibility and your case, call the Department of Health & Welfare at 1-877-456-1233 on weekdays between 8:00 a.m. and 5:00 p.m. MT.
Email: Send questions about your SNAP case or other public-assistance benefits to MyBenefits@dhw.idaho.gov. This inbox is for general inquiries regarding your benefits.
Mail: The state does not have a single mailing address for EBT customer service. If you need to mail documents, you must first call 1-877-456-1233. A representative will provide you with the correct address for a local processing center.
In-Person: While there is no interactive map, you can find your nearest Health & Welfare field office by checking the Office locations list. Alternatively, you can dial 2-1-1 or 1-800-926-2588 and ask the Idaho CareLine for the closest SNAP office address.

Multi-Lingual Support

Idaho provides language assistance through its EBT phone system and Department of Health & Welfare customer service lines. Interpretation is commonly available in languages like Spanish, Arabic, and Russian. More language options are available upon request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, cardholders can sometimes run into problems. Common issues include a lost card, a forgotten PIN, an incorrect balance, or suspicious charges. Knowing the right steps to take can resolve these situations quickly and restore access to your benefits.

Lost or Stolen Quest Card

If your Idaho Quest Card is missing, you must act immediately to protect your benefits from unauthorized use. Deactivating the card is the first and most important step to prevent theft of your food or cash assistance.

Call Idaho’s EBT customer service at 888-432-4328 as soon as you realize the card is gone. This action immediately blocks anyone from using it.
Select the option to report a lost or stolen card and provide your identifying information.
Request a replacement card and confirm your mailing address with the agent. A new card typically arrives in seven to ten business days.
While you wait, you can manage my SNAP account online or by phone to monitor your balance for any strange activity.
Once the new card arrives, activate it and set a new PIN. If you find your old card later, destroy it.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or having it locked after too many incorrect attempts can be frustrating. Fortunately, you can usually reset it yourself without needing to speak to an agent, securing your account with a new number.

Dial 888-432-4328 and choose the “PIN reset” option from the automated menu.
Verify your identity by entering your card number and other personal details as prompted.
Create a new four-digit PIN that is memorable for you but difficult for others to guess.
Test the new PIN during your next purchase or at an ATM to confirm the reset was successful.

Balance Is Incorrect or Cannot Be Confirmed

If your balance seems wrong or you're unsure how much is left, there are several ways to check. You can find a complete EBT balance check guide online for detailed instructions on all available methods.

You can track your real-time SNAP and EBT Cash balance with the free Benny app or by checking your last purchase receipt. If you find a discrepancy, it's important to investigate further.

Compare the balance figure against your personal log of purchases and keep receipts for any transactions you question.
If you confirm that money is missing, call customer service and select the option for transaction help to request an account review.

Suspicious or Unauthorized Transactions

Finding unfamiliar charges on your account can indicate fraud, such as from a card skimming device. You should review your transaction history regularly on ebtedge.com or on your store receipts. Report any suspicious activity immediately.

Gather the date, merchant name, and dollar amount for each questionable charge.
Call the EBT hotline right away to report the unauthorized transactions and request that your card be deactivated.
If your benefits were stolen electronically, you may need to submit a reimbursement form, which you can get from the DHW website.
Keep any reference number provided by the agent and follow up to check on the status of the investigation.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Dealing with your EBT benefits in Idaho doesn't need to be a complicated process. Whether you're an existing cardholder who needs to report a lost card or reset a PIN, or you're simply looking for information on how to apply, this guide covers all the ways to get in touch with Idaho's EBT customer service and troubleshoot frequent problems.

How to Contact EBT Customer Service in Idaho

You can reach Idaho's EBT customer service through several different channels.

Phone: Call the 24-hour Idaho Quest Card line at 1-888-432-4328 to report a lost card, change your PIN, or check your balance. For questions about SNAP eligibility and your case, call the Department of Health & Welfare at 1-877-456-1233 on weekdays between 8:00 a.m. and 5:00 p.m. MT.
Email: Send questions about your SNAP case or other public-assistance benefits to MyBenefits@dhw.idaho.gov. This inbox is for general inquiries regarding your benefits.
Mail: The state does not have a single mailing address for EBT customer service. If you need to mail documents, you must first call 1-877-456-1233. A representative will provide you with the correct address for a local processing center.
In-Person: While there is no interactive map, you can find your nearest Health & Welfare field office by checking the Office locations list. Alternatively, you can dial 2-1-1 or 1-800-926-2588 and ask the Idaho CareLine for the closest SNAP office address.

Multi-Lingual Support

Idaho provides language assistance through its EBT phone system and Department of Health & Welfare customer service lines. Interpretation is commonly available in languages like Spanish, Arabic, and Russian. More language options are available upon request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, cardholders can sometimes run into problems. Common issues include a lost card, a forgotten PIN, an incorrect balance, or suspicious charges. Knowing the right steps to take can resolve these situations quickly and restore access to your benefits.

Lost or Stolen Quest Card

If your Idaho Quest Card is missing, you must act immediately to protect your benefits from unauthorized use. Deactivating the card is the first and most important step to prevent theft of your food or cash assistance.

Call Idaho’s EBT customer service at 888-432-4328 as soon as you realize the card is gone. This action immediately blocks anyone from using it.
Select the option to report a lost or stolen card and provide your identifying information.
Request a replacement card and confirm your mailing address with the agent. A new card typically arrives in seven to ten business days.
While you wait, you can manage my SNAP account online or by phone to monitor your balance for any strange activity.
Once the new card arrives, activate it and set a new PIN. If you find your old card later, destroy it.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or having it locked after too many incorrect attempts can be frustrating. Fortunately, you can usually reset it yourself without needing to speak to an agent, securing your account with a new number.

Dial 888-432-4328 and choose the “PIN reset” option from the automated menu.
Verify your identity by entering your card number and other personal details as prompted.
Create a new four-digit PIN that is memorable for you but difficult for others to guess.
Test the new PIN during your next purchase or at an ATM to confirm the reset was successful.

Balance Is Incorrect or Cannot Be Confirmed

If your balance seems wrong or you're unsure how much is left, there are several ways to check. You can find a complete EBT balance check guide online for detailed instructions on all available methods.

You can track your real-time SNAP and EBT Cash balance with the free Benny app or by checking your last purchase receipt. If you find a discrepancy, it's important to investigate further.

Compare the balance figure against your personal log of purchases and keep receipts for any transactions you question.
If you confirm that money is missing, call customer service and select the option for transaction help to request an account review.

Suspicious or Unauthorized Transactions

Finding unfamiliar charges on your account can indicate fraud, such as from a card skimming device. You should review your transaction history regularly on ebtedge.com or on your store receipts. Report any suspicious activity immediately.

Gather the date, merchant name, and dollar amount for each questionable charge.
Call the EBT hotline right away to report the unauthorized transactions and request that your card be deactivated.
If your benefits were stolen electronically, you may need to submit a reimbursement form, which you can get from the DHW website.
Keep any reference number provided by the agent and follow up to check on the status of the investigation.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Dealing with your EBT benefits in Idaho doesn't need to be a complicated process. Whether you're an existing cardholder who needs to report a lost card or reset a PIN, or you're simply looking for information on how to apply, this guide covers all the ways to get in touch with Idaho's EBT customer service and troubleshoot frequent problems.

How to Contact EBT Customer Service in Idaho

You can reach Idaho's EBT customer service through several different channels.

Phone: Call the 24-hour Idaho Quest Card line at 1-888-432-4328 to report a lost card, change your PIN, or check your balance. For questions about SNAP eligibility and your case, call the Department of Health & Welfare at 1-877-456-1233 on weekdays between 8:00 a.m. and 5:00 p.m. MT.
Email: Send questions about your SNAP case or other public-assistance benefits to MyBenefits@dhw.idaho.gov. This inbox is for general inquiries regarding your benefits.
Mail: The state does not have a single mailing address for EBT customer service. If you need to mail documents, you must first call 1-877-456-1233. A representative will provide you with the correct address for a local processing center.
In-Person: While there is no interactive map, you can find your nearest Health & Welfare field office by checking the Office locations list. Alternatively, you can dial 2-1-1 or 1-800-926-2588 and ask the Idaho CareLine for the closest SNAP office address.

Multi-Lingual Support

Idaho provides language assistance through its EBT phone system and Department of Health & Welfare customer service lines. Interpretation is commonly available in languages like Spanish, Arabic, and Russian. More language options are available upon request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, cardholders can sometimes run into problems. Common issues include a lost card, a forgotten PIN, an incorrect balance, or suspicious charges. Knowing the right steps to take can resolve these situations quickly and restore access to your benefits.

Lost or Stolen Quest Card

If your Idaho Quest Card is missing, you must act immediately to protect your benefits from unauthorized use. Deactivating the card is the first and most important step to prevent theft of your food or cash assistance.

Call Idaho’s EBT customer service at 888-432-4328 as soon as you realize the card is gone. This action immediately blocks anyone from using it.
Select the option to report a lost or stolen card and provide your identifying information.
Request a replacement card and confirm your mailing address with the agent. A new card typically arrives in seven to ten business days.
While you wait, you can manage my SNAP account online or by phone to monitor your balance for any strange activity.
Once the new card arrives, activate it and set a new PIN. If you find your old card later, destroy it.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or having it locked after too many incorrect attempts can be frustrating. Fortunately, you can usually reset it yourself without needing to speak to an agent, securing your account with a new number.

Dial 888-432-4328 and choose the “PIN reset” option from the automated menu.
Verify your identity by entering your card number and other personal details as prompted.
Create a new four-digit PIN that is memorable for you but difficult for others to guess.
Test the new PIN during your next purchase or at an ATM to confirm the reset was successful.

Balance Is Incorrect or Cannot Be Confirmed

If your balance seems wrong or you're unsure how much is left, there are several ways to check. You can find a complete EBT balance check guide online for detailed instructions on all available methods.

You can track your real-time SNAP and EBT Cash balance with the free Benny app or by checking your last purchase receipt. If you find a discrepancy, it's important to investigate further.

Compare the balance figure against your personal log of purchases and keep receipts for any transactions you question.
If you confirm that money is missing, call customer service and select the option for transaction help to request an account review.

Suspicious or Unauthorized Transactions

Finding unfamiliar charges on your account can indicate fraud, such as from a card skimming device. You should review your transaction history regularly on ebtedge.com or on your store receipts. Report any suspicious activity immediately.

Gather the date, merchant name, and dollar amount for each questionable charge.
Call the EBT hotline right away to report the unauthorized transactions and request that your card be deactivated.
If your benefits were stolen electronically, you may need to submit a reimbursement form, which you can get from the DHW website.
Keep any reference number provided by the agent and follow up to check on the status of the investigation.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Dealing with your EBT benefits in Idaho doesn't need to be a complicated process. Whether you're an existing cardholder who needs to report a lost card or reset a PIN, or you're simply looking for information on how to apply, this guide covers all the ways to get in touch with Idaho's EBT customer service and troubleshoot frequent problems.

How to Contact EBT Customer Service in Idaho

You can reach Idaho's EBT customer service through several different channels.

Phone: Call the 24-hour Idaho Quest Card line at 1-888-432-4328 to report a lost card, change your PIN, or check your balance. For questions about SNAP eligibility and your case, call the Department of Health & Welfare at 1-877-456-1233 on weekdays between 8:00 a.m. and 5:00 p.m. MT.
Email: Send questions about your SNAP case or other public-assistance benefits to MyBenefits@dhw.idaho.gov. This inbox is for general inquiries regarding your benefits.
Mail: The state does not have a single mailing address for EBT customer service. If you need to mail documents, you must first call 1-877-456-1233. A representative will provide you with the correct address for a local processing center.
In-Person: While there is no interactive map, you can find your nearest Health & Welfare field office by checking the Office locations list. Alternatively, you can dial 2-1-1 or 1-800-926-2588 and ask the Idaho CareLine for the closest SNAP office address.

Multi-Lingual Support

Idaho provides language assistance through its EBT phone system and Department of Health & Welfare customer service lines. Interpretation is commonly available in languages like Spanish, Arabic, and Russian. More language options are available upon request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, cardholders can sometimes run into problems. Common issues include a lost card, a forgotten PIN, an incorrect balance, or suspicious charges. Knowing the right steps to take can resolve these situations quickly and restore access to your benefits.

Lost or Stolen Quest Card

If your Idaho Quest Card is missing, you must act immediately to protect your benefits from unauthorized use. Deactivating the card is the first and most important step to prevent theft of your food or cash assistance.

Call Idaho’s EBT customer service at 888-432-4328 as soon as you realize the card is gone. This action immediately blocks anyone from using it.
Select the option to report a lost or stolen card and provide your identifying information.
Request a replacement card and confirm your mailing address with the agent. A new card typically arrives in seven to ten business days.
While you wait, you can manage my SNAP account online or by phone to monitor your balance for any strange activity.
Once the new card arrives, activate it and set a new PIN. If you find your old card later, destroy it.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or having it locked after too many incorrect attempts can be frustrating. Fortunately, you can usually reset it yourself without needing to speak to an agent, securing your account with a new number.

Dial 888-432-4328 and choose the “PIN reset” option from the automated menu.
Verify your identity by entering your card number and other personal details as prompted.
Create a new four-digit PIN that is memorable for you but difficult for others to guess.
Test the new PIN during your next purchase or at an ATM to confirm the reset was successful.

Balance Is Incorrect or Cannot Be Confirmed

If your balance seems wrong or you're unsure how much is left, there are several ways to check. You can find a complete EBT balance check guide online for detailed instructions on all available methods.

You can track your real-time SNAP and EBT Cash balance with the free Benny app or by checking your last purchase receipt. If you find a discrepancy, it's important to investigate further.

Compare the balance figure against your personal log of purchases and keep receipts for any transactions you question.
If you confirm that money is missing, call customer service and select the option for transaction help to request an account review.

Suspicious or Unauthorized Transactions

Finding unfamiliar charges on your account can indicate fraud, such as from a card skimming device. You should review your transaction history regularly on ebtedge.com or on your store receipts. Report any suspicious activity immediately.

Gather the date, merchant name, and dollar amount for each questionable charge.
Call the EBT hotline right away to report the unauthorized transactions and request that your card be deactivated.
If your benefits were stolen electronically, you may need to submit a reimbursement form, which you can get from the DHW website.
Keep any reference number provided by the agent and follow up to check on the status of the investigation.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Dealing with your EBT benefits in Idaho doesn't need to be a complicated process. Whether you're an existing cardholder who needs to report a lost card or reset a PIN, or you're simply looking for information on how to apply, this guide covers all the ways to get in touch with Idaho's EBT customer service and troubleshoot frequent problems.

How to Contact EBT Customer Service in Idaho

You can reach Idaho's EBT customer service through several different channels.

Phone: Call the 24-hour Idaho Quest Card line at 1-888-432-4328 to report a lost card, change your PIN, or check your balance. For questions about SNAP eligibility and your case, call the Department of Health & Welfare at 1-877-456-1233 on weekdays between 8:00 a.m. and 5:00 p.m. MT.
Email: Send questions about your SNAP case or other public-assistance benefits to MyBenefits@dhw.idaho.gov. This inbox is for general inquiries regarding your benefits.
Mail: The state does not have a single mailing address for EBT customer service. If you need to mail documents, you must first call 1-877-456-1233. A representative will provide you with the correct address for a local processing center.
In-Person: While there is no interactive map, you can find your nearest Health & Welfare field office by checking the Office locations list. Alternatively, you can dial 2-1-1 or 1-800-926-2588 and ask the Idaho CareLine for the closest SNAP office address.

Multi-Lingual Support

Idaho provides language assistance through its EBT phone system and Department of Health & Welfare customer service lines. Interpretation is commonly available in languages like Spanish, Arabic, and Russian. More language options are available upon request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, cardholders can sometimes run into problems. Common issues include a lost card, a forgotten PIN, an incorrect balance, or suspicious charges. Knowing the right steps to take can resolve these situations quickly and restore access to your benefits.

Lost or Stolen Quest Card

If your Idaho Quest Card is missing, you must act immediately to protect your benefits from unauthorized use. Deactivating the card is the first and most important step to prevent theft of your food or cash assistance.

Call Idaho’s EBT customer service at 888-432-4328 as soon as you realize the card is gone. This action immediately blocks anyone from using it.
Select the option to report a lost or stolen card and provide your identifying information.
Request a replacement card and confirm your mailing address with the agent. A new card typically arrives in seven to ten business days.
While you wait, you can manage my SNAP account online or by phone to monitor your balance for any strange activity.
Once the new card arrives, activate it and set a new PIN. If you find your old card later, destroy it.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or having it locked after too many incorrect attempts can be frustrating. Fortunately, you can usually reset it yourself without needing to speak to an agent, securing your account with a new number.

Dial 888-432-4328 and choose the “PIN reset” option from the automated menu.
Verify your identity by entering your card number and other personal details as prompted.
Create a new four-digit PIN that is memorable for you but difficult for others to guess.
Test the new PIN during your next purchase or at an ATM to confirm the reset was successful.

Balance Is Incorrect or Cannot Be Confirmed

If your balance seems wrong or you're unsure how much is left, there are several ways to check. You can find a complete EBT balance check guide online for detailed instructions on all available methods.

You can track your real-time SNAP and EBT Cash balance with the free Benny app or by checking your last purchase receipt. If you find a discrepancy, it's important to investigate further.

Compare the balance figure against your personal log of purchases and keep receipts for any transactions you question.
If you confirm that money is missing, call customer service and select the option for transaction help to request an account review.

Suspicious or Unauthorized Transactions

Finding unfamiliar charges on your account can indicate fraud, such as from a card skimming device. You should review your transaction history regularly on ebtedge.com or on your store receipts. Report any suspicious activity immediately.

Gather the date, merchant name, and dollar amount for each questionable charge.
Call the EBT hotline right away to report the unauthorized transactions and request that your card be deactivated.
If your benefits were stolen electronically, you may need to submit a reimbursement form, which you can get from the DHW website.
Keep any reference number provided by the agent and follow up to check on the status of the investigation.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.