Delaware EBT Customer Service: How to Get Help & Common Issues

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Managing your EBT benefits doesn't have to be a source of frustration. Whether you're an existing recipient who needs to report a lost card or reset a PIN, or you're new to the program with application questions, this guide will walk you through contacting EBT customer service in Delaware and troubleshooting issues so you can get the help you need without delay.

How to Contact EBT Customer Service in Delaware

You can get help with your benefits through several different channels.

Phone: The primary Delaware EBT customer service number for benefit questions or application status is 1-866-843-7212, available weekdays from 8:00 AM to 4:30 PM. For 24/7 EBT cardholder services like reporting a lost card or checking your balance, call 1-800-526-9099. You can also dial 2-1-1 for help finding local resources.
Email: A public email address for EBT customer service in Delaware is not published. If you need to send a written message, call the Division of Social Services at 1-866-843-7212 and an agent can provide you with the appropriate contact information for your inquiry.
Mail: For submitting documents or sending formal inquiries about your benefits, you can use the following mailing address: Delaware Division of Social Services, P.O. Box 906, New Castle, DE 19720.
In-Person: While there is no online office locator, you can find your nearest State Service Center by calling 2-1-1 or the main DSS line for directions. This is a good way to get help from customer service for EBT in Delaware. For general SNAP benefit questions, you can also call the main line.

Multi-Lingual Support

Interpreter services are available for EBT customer service in Delaware. Program information is commonly provided in languages such as Spanish, Chinese, and Haitian Creole. For assistance in other languages, call the main Delaware EBT customer service number, 1-866-843-7212, to request an interpreter.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, you may occasionally run into problems with your card or benefits. Common issues range from a lost card and forgotten PIN to declined transactions and potential fraud. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

A missing card requires immediate action to prevent anyone else from using your benefits. Contacting EBT customer service in Delaware is the first step to secure your account and request a replacement card.

Call the Conduent EBT Cardholder Customer Service at 1-800-526-9099. This 24/7 line is the fastest way to report a missing card.
Follow the automated menu to report a lost or stolen card, or ask to speak with a live agent.
Verify your identity by providing your Social Security number, date of birth, and mailing address.
Ask the agent to disable the missing card and issue a replacement. Note any case number they provide.
Your new card should arrive within 7–10 business days. You must activate it and choose a new PIN before use.

Forgotten, Locked, or Compromised PIN

An incorrect or exposed PIN will prevent you from making purchases and leaves your benefits vulnerable. If you cannot remember your PIN or believe someone else knows it, you should change it right away.

Use the automated system on the EBT cardholder line at 1-800-526-9099 and select the option to change or reset your PIN.
Enter your card number and other requested data to confirm your identity.
Choose a new four-digit PIN that is not easy to guess, like a birthday or repeating numbers.
Memorize your new PIN and destroy any physical note of it. Never share your PIN with anyone.

Unauthorized or Suspicious Transactions

Skimming and other scams can drain your benefits before you realize it. If you find fraud, contacting customer service for EBT in Delaware is the next step to protect your account.

Regularly review your transaction history. You can use the free Benny app to track your SNAP and EBT Cash balance or check the ConnectEBT portal.
Report any unauthorized charges immediately to file a fraud claim and have your card frozen.
Provide the date, time, amount, and location for each suspicious transaction.
Ask the agent about the state’s reimbursement process for electronically stolen benefits.
After reporting the fraud, change your PIN and continue to monitor your account daily.

Card Consistently Declined or Physically Damaged

A damaged card or a system error can cause repeated declines, even when you have funds available. The Delaware EBT customer service number is a useful resource for troubleshooting these types of issues.

First, try using your card at a different store or ATM to rule out a problem with the retailer’s equipment.
If it still fails, you can check your EBT balance to confirm funds are available. Contact an agent to check for system blocks or PIN errors.
If the agent confirms the card is faulty, request a replacement.
For immediate needs, you can visit a State Service Center to request an instant-issue card. Dial 2-1-1 to find the nearest location.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a source of frustration. Whether you're an existing recipient who needs to report a lost card or reset a PIN, or you're new to the program with application questions, this guide will walk you through contacting EBT customer service in Delaware and troubleshooting issues so you can get the help you need without delay.

How to Contact EBT Customer Service in Delaware

You can get help with your benefits through several different channels.

Phone: The primary Delaware EBT customer service number for benefit questions or application status is 1-866-843-7212, available weekdays from 8:00 AM to 4:30 PM. For 24/7 EBT cardholder services like reporting a lost card or checking your balance, call 1-800-526-9099. You can also dial 2-1-1 for help finding local resources.
Email: A public email address for EBT customer service in Delaware is not published. If you need to send a written message, call the Division of Social Services at 1-866-843-7212 and an agent can provide you with the appropriate contact information for your inquiry.
Mail: For submitting documents or sending formal inquiries about your benefits, you can use the following mailing address: Delaware Division of Social Services, P.O. Box 906, New Castle, DE 19720.
In-Person: While there is no online office locator, you can find your nearest State Service Center by calling 2-1-1 or the main DSS line for directions. This is a good way to get help from customer service for EBT in Delaware. For general SNAP benefit questions, you can also call the main line.

Multi-Lingual Support

Interpreter services are available for EBT customer service in Delaware. Program information is commonly provided in languages such as Spanish, Chinese, and Haitian Creole. For assistance in other languages, call the main Delaware EBT customer service number, 1-866-843-7212, to request an interpreter.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, you may occasionally run into problems with your card or benefits. Common issues range from a lost card and forgotten PIN to declined transactions and potential fraud. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

A missing card requires immediate action to prevent anyone else from using your benefits. Contacting EBT customer service in Delaware is the first step to secure your account and request a replacement card.

Call the Conduent EBT Cardholder Customer Service at 1-800-526-9099. This 24/7 line is the fastest way to report a missing card.
Follow the automated menu to report a lost or stolen card, or ask to speak with a live agent.
Verify your identity by providing your Social Security number, date of birth, and mailing address.
Ask the agent to disable the missing card and issue a replacement. Note any case number they provide.
Your new card should arrive within 7–10 business days. You must activate it and choose a new PIN before use.

Forgotten, Locked, or Compromised PIN

An incorrect or exposed PIN will prevent you from making purchases and leaves your benefits vulnerable. If you cannot remember your PIN or believe someone else knows it, you should change it right away.

Use the automated system on the EBT cardholder line at 1-800-526-9099 and select the option to change or reset your PIN.
Enter your card number and other requested data to confirm your identity.
Choose a new four-digit PIN that is not easy to guess, like a birthday or repeating numbers.
Memorize your new PIN and destroy any physical note of it. Never share your PIN with anyone.

Unauthorized or Suspicious Transactions

Skimming and other scams can drain your benefits before you realize it. If you find fraud, contacting customer service for EBT in Delaware is the next step to protect your account.

Regularly review your transaction history. You can use the free Benny app to track your SNAP and EBT Cash balance or check the ConnectEBT portal.
Report any unauthorized charges immediately to file a fraud claim and have your card frozen.
Provide the date, time, amount, and location for each suspicious transaction.
Ask the agent about the state’s reimbursement process for electronically stolen benefits.
After reporting the fraud, change your PIN and continue to monitor your account daily.

Card Consistently Declined or Physically Damaged

A damaged card or a system error can cause repeated declines, even when you have funds available. The Delaware EBT customer service number is a useful resource for troubleshooting these types of issues.

First, try using your card at a different store or ATM to rule out a problem with the retailer’s equipment.
If it still fails, you can check your EBT balance to confirm funds are available. Contact an agent to check for system blocks or PIN errors.
If the agent confirms the card is faulty, request a replacement.
For immediate needs, you can visit a State Service Center to request an instant-issue card. Dial 2-1-1 to find the nearest location.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a source of frustration. Whether you're an existing recipient who needs to report a lost card or reset a PIN, or you're new to the program with application questions, this guide will walk you through contacting EBT customer service in Delaware and troubleshooting issues so you can get the help you need without delay.

How to Contact EBT Customer Service in Delaware

You can get help with your benefits through several different channels.

Phone: The primary Delaware EBT customer service number for benefit questions or application status is 1-866-843-7212, available weekdays from 8:00 AM to 4:30 PM. For 24/7 EBT cardholder services like reporting a lost card or checking your balance, call 1-800-526-9099. You can also dial 2-1-1 for help finding local resources.
Email: A public email address for EBT customer service in Delaware is not published. If you need to send a written message, call the Division of Social Services at 1-866-843-7212 and an agent can provide you with the appropriate contact information for your inquiry.
Mail: For submitting documents or sending formal inquiries about your benefits, you can use the following mailing address: Delaware Division of Social Services, P.O. Box 906, New Castle, DE 19720.
In-Person: While there is no online office locator, you can find your nearest State Service Center by calling 2-1-1 or the main DSS line for directions. This is a good way to get help from customer service for EBT in Delaware. For general SNAP benefit questions, you can also call the main line.

Multi-Lingual Support

Interpreter services are available for EBT customer service in Delaware. Program information is commonly provided in languages such as Spanish, Chinese, and Haitian Creole. For assistance in other languages, call the main Delaware EBT customer service number, 1-866-843-7212, to request an interpreter.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, you may occasionally run into problems with your card or benefits. Common issues range from a lost card and forgotten PIN to declined transactions and potential fraud. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

A missing card requires immediate action to prevent anyone else from using your benefits. Contacting EBT customer service in Delaware is the first step to secure your account and request a replacement card.

Call the Conduent EBT Cardholder Customer Service at 1-800-526-9099. This 24/7 line is the fastest way to report a missing card.
Follow the automated menu to report a lost or stolen card, or ask to speak with a live agent.
Verify your identity by providing your Social Security number, date of birth, and mailing address.
Ask the agent to disable the missing card and issue a replacement. Note any case number they provide.
Your new card should arrive within 7–10 business days. You must activate it and choose a new PIN before use.

Forgotten, Locked, or Compromised PIN

An incorrect or exposed PIN will prevent you from making purchases and leaves your benefits vulnerable. If you cannot remember your PIN or believe someone else knows it, you should change it right away.

Use the automated system on the EBT cardholder line at 1-800-526-9099 and select the option to change or reset your PIN.
Enter your card number and other requested data to confirm your identity.
Choose a new four-digit PIN that is not easy to guess, like a birthday or repeating numbers.
Memorize your new PIN and destroy any physical note of it. Never share your PIN with anyone.

Unauthorized or Suspicious Transactions

Skimming and other scams can drain your benefits before you realize it. If you find fraud, contacting customer service for EBT in Delaware is the next step to protect your account.

Regularly review your transaction history. You can use the free Benny app to track your SNAP and EBT Cash balance or check the ConnectEBT portal.
Report any unauthorized charges immediately to file a fraud claim and have your card frozen.
Provide the date, time, amount, and location for each suspicious transaction.
Ask the agent about the state’s reimbursement process for electronically stolen benefits.
After reporting the fraud, change your PIN and continue to monitor your account daily.

Card Consistently Declined or Physically Damaged

A damaged card or a system error can cause repeated declines, even when you have funds available. The Delaware EBT customer service number is a useful resource for troubleshooting these types of issues.

First, try using your card at a different store or ATM to rule out a problem with the retailer’s equipment.
If it still fails, you can check your EBT balance to confirm funds are available. Contact an agent to check for system blocks or PIN errors.
If the agent confirms the card is faulty, request a replacement.
For immediate needs, you can visit a State Service Center to request an instant-issue card. Dial 2-1-1 to find the nearest location.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a source of frustration. Whether you're an existing recipient who needs to report a lost card or reset a PIN, or you're new to the program with application questions, this guide will walk you through contacting EBT customer service in Delaware and troubleshooting issues so you can get the help you need without delay.

How to Contact EBT Customer Service in Delaware

You can get help with your benefits through several different channels.

Phone: The primary Delaware EBT customer service number for benefit questions or application status is 1-866-843-7212, available weekdays from 8:00 AM to 4:30 PM. For 24/7 EBT cardholder services like reporting a lost card or checking your balance, call 1-800-526-9099. You can also dial 2-1-1 for help finding local resources.
Email: A public email address for EBT customer service in Delaware is not published. If you need to send a written message, call the Division of Social Services at 1-866-843-7212 and an agent can provide you with the appropriate contact information for your inquiry.
Mail: For submitting documents or sending formal inquiries about your benefits, you can use the following mailing address: Delaware Division of Social Services, P.O. Box 906, New Castle, DE 19720.
In-Person: While there is no online office locator, you can find your nearest State Service Center by calling 2-1-1 or the main DSS line for directions. This is a good way to get help from customer service for EBT in Delaware. For general SNAP benefit questions, you can also call the main line.

Multi-Lingual Support

Interpreter services are available for EBT customer service in Delaware. Program information is commonly provided in languages such as Spanish, Chinese, and Haitian Creole. For assistance in other languages, call the main Delaware EBT customer service number, 1-866-843-7212, to request an interpreter.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, you may occasionally run into problems with your card or benefits. Common issues range from a lost card and forgotten PIN to declined transactions and potential fraud. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

A missing card requires immediate action to prevent anyone else from using your benefits. Contacting EBT customer service in Delaware is the first step to secure your account and request a replacement card.

Call the Conduent EBT Cardholder Customer Service at 1-800-526-9099. This 24/7 line is the fastest way to report a missing card.
Follow the automated menu to report a lost or stolen card, or ask to speak with a live agent.
Verify your identity by providing your Social Security number, date of birth, and mailing address.
Ask the agent to disable the missing card and issue a replacement. Note any case number they provide.
Your new card should arrive within 7–10 business days. You must activate it and choose a new PIN before use.

Forgotten, Locked, or Compromised PIN

An incorrect or exposed PIN will prevent you from making purchases and leaves your benefits vulnerable. If you cannot remember your PIN or believe someone else knows it, you should change it right away.

Use the automated system on the EBT cardholder line at 1-800-526-9099 and select the option to change or reset your PIN.
Enter your card number and other requested data to confirm your identity.
Choose a new four-digit PIN that is not easy to guess, like a birthday or repeating numbers.
Memorize your new PIN and destroy any physical note of it. Never share your PIN with anyone.

Unauthorized or Suspicious Transactions

Skimming and other scams can drain your benefits before you realize it. If you find fraud, contacting customer service for EBT in Delaware is the next step to protect your account.

Regularly review your transaction history. You can use the free Benny app to track your SNAP and EBT Cash balance or check the ConnectEBT portal.
Report any unauthorized charges immediately to file a fraud claim and have your card frozen.
Provide the date, time, amount, and location for each suspicious transaction.
Ask the agent about the state’s reimbursement process for electronically stolen benefits.
After reporting the fraud, change your PIN and continue to monitor your account daily.

Card Consistently Declined or Physically Damaged

A damaged card or a system error can cause repeated declines, even when you have funds available. The Delaware EBT customer service number is a useful resource for troubleshooting these types of issues.

First, try using your card at a different store or ATM to rule out a problem with the retailer’s equipment.
If it still fails, you can check your EBT balance to confirm funds are available. Contact an agent to check for system blocks or PIN errors.
If the agent confirms the card is faulty, request a replacement.
For immediate needs, you can visit a State Service Center to request an instant-issue card. Dial 2-1-1 to find the nearest location.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a source of frustration. Whether you're an existing recipient who needs to report a lost card or reset a PIN, or you're new to the program with application questions, this guide will walk you through contacting EBT customer service in Delaware and troubleshooting issues so you can get the help you need without delay.

How to Contact EBT Customer Service in Delaware

You can get help with your benefits through several different channels.

Phone: The primary Delaware EBT customer service number for benefit questions or application status is 1-866-843-7212, available weekdays from 8:00 AM to 4:30 PM. For 24/7 EBT cardholder services like reporting a lost card or checking your balance, call 1-800-526-9099. You can also dial 2-1-1 for help finding local resources.
Email: A public email address for EBT customer service in Delaware is not published. If you need to send a written message, call the Division of Social Services at 1-866-843-7212 and an agent can provide you with the appropriate contact information for your inquiry.
Mail: For submitting documents or sending formal inquiries about your benefits, you can use the following mailing address: Delaware Division of Social Services, P.O. Box 906, New Castle, DE 19720.
In-Person: While there is no online office locator, you can find your nearest State Service Center by calling 2-1-1 or the main DSS line for directions. This is a good way to get help from customer service for EBT in Delaware. For general SNAP benefit questions, you can also call the main line.

Multi-Lingual Support

Interpreter services are available for EBT customer service in Delaware. Program information is commonly provided in languages such as Spanish, Chinese, and Haitian Creole. For assistance in other languages, call the main Delaware EBT customer service number, 1-866-843-7212, to request an interpreter.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, you may occasionally run into problems with your card or benefits. Common issues range from a lost card and forgotten PIN to declined transactions and potential fraud. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

A missing card requires immediate action to prevent anyone else from using your benefits. Contacting EBT customer service in Delaware is the first step to secure your account and request a replacement card.

Call the Conduent EBT Cardholder Customer Service at 1-800-526-9099. This 24/7 line is the fastest way to report a missing card.
Follow the automated menu to report a lost or stolen card, or ask to speak with a live agent.
Verify your identity by providing your Social Security number, date of birth, and mailing address.
Ask the agent to disable the missing card and issue a replacement. Note any case number they provide.
Your new card should arrive within 7–10 business days. You must activate it and choose a new PIN before use.

Forgotten, Locked, or Compromised PIN

An incorrect or exposed PIN will prevent you from making purchases and leaves your benefits vulnerable. If you cannot remember your PIN or believe someone else knows it, you should change it right away.

Use the automated system on the EBT cardholder line at 1-800-526-9099 and select the option to change or reset your PIN.
Enter your card number and other requested data to confirm your identity.
Choose a new four-digit PIN that is not easy to guess, like a birthday or repeating numbers.
Memorize your new PIN and destroy any physical note of it. Never share your PIN with anyone.

Unauthorized or Suspicious Transactions

Skimming and other scams can drain your benefits before you realize it. If you find fraud, contacting customer service for EBT in Delaware is the next step to protect your account.

Regularly review your transaction history. You can use the free Benny app to track your SNAP and EBT Cash balance or check the ConnectEBT portal.
Report any unauthorized charges immediately to file a fraud claim and have your card frozen.
Provide the date, time, amount, and location for each suspicious transaction.
Ask the agent about the state’s reimbursement process for electronically stolen benefits.
After reporting the fraud, change your PIN and continue to monitor your account daily.

Card Consistently Declined or Physically Damaged

A damaged card or a system error can cause repeated declines, even when you have funds available. The Delaware EBT customer service number is a useful resource for troubleshooting these types of issues.

First, try using your card at a different store or ATM to rule out a problem with the retailer’s equipment.
If it still fails, you can check your EBT balance to confirm funds are available. Contact an agent to check for system blocks or PIN errors.
If the agent confirms the card is faulty, request a replacement.
For immediate needs, you can visit a State Service Center to request an instant-issue card. Dial 2-1-1 to find the nearest location.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.