<p>Arizona EBT Customer Service: How to Get Help & Common Issues</p> <p> </p>

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Dealing with your Arizona EBT benefits, whether you're applying or already have a card, can sometimes be confusing. This guide provides clear, step-by-step instructions on all the ways to contact Arizona's EBT customer service for help, from replacing a lost card and resetting your PIN to reporting a suspicious transaction or checking your balance.

How to Contact EBT Customer Service in Arizona

You can reach Arizona's EBT customer service through several different channels for assistance.

Phone: For most card-related issues like activation, balance inquiries, PIN changes, or reporting a lost card, call the 24/7 Fidelity National Information Services line at 1-888-997-9333 (TTY: 1-800-367-8939). To report stolen SNAP or Cash Assistance benefits, call the Benefit-Theft Replacement Line at 1-833-786-8823 on weekdays from 7:00 a.m. to 5:00 p.m.
Email: The Arizona Department of Economic Security (DES) does not provide a public email address for EBT support. For direct assistance, you should use one of the designated phone numbers listed on the official EBT card information.
Mail: You can send documents or correspondence to the Arizona Department of Economic Security at PO Box 19009, Phoenix, AZ 85005-9009.
In-Person: To find the nearest Family Assistance Administration (FAA) office for EBT services, you can use the DES office locator. If you do not have internet access, you can call 1-888-997-9333 to ask for the closest location.

Multi-Lingual Support

Arizona provides telephone interpreter services for EBT cardholders. Commonly available languages include Spanish, Arabic, and Vietnamese. A full list of options can be viewed on the DES’s Limited English Proficiency Information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Cardholders may encounter issues ranging from a lost card to delayed benefit deposits. Understanding how to address these common problems can help you resolve them quickly and maintain access to your benefits.

Lost or Stolen EBT Card

If your EBT card is lost or stolen, you must act quickly to prevent unauthorized use of your benefits. The first step is to report the missing card to have it deactivated and get a replacement issued.

Call the 24/7 customer service line at 1-888-997-9333 and choose the option for a lost or stolen card.
Provide your personal details to verify your identity.
Ask the representative for a replacement card. The first replacement in a calendar year is free, but subsequent ones cost $5.
Confirm your mailing address on file or ask about picking up the card at a local office.
When your new card arrives, activate it and set a new PIN before use.

Forgotten or Compromised PIN

A forgotten or compromised PIN can prevent you from making purchases or leave your benefits vulnerable to theft. You can reset your PIN in just a few minutes by phone or online.

Call the customer service number and follow the prompts for a PIN change.
Verify your identity using the automated system.
Enter a new four-digit PIN that is secure and not easy to guess, like a birthday.
Test the new PIN by checking your balance to ensure it was set correctly.
For future changes, you can use the ebtEDGE mobile app or website to reset your PIN without calling.

Unable to See Current Balance or Recent Transactions

Not knowing your EBT balance can lead to a declined transaction at the checkout counter. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt. For a complete overview of your options, see this guide on checking your balance.

Log in to the ebtEDGE website or mobile app for real-time balances.
Use an ATM that accepts EBT, but be aware that some may charge a fee.
If you find a discrepancy, compare your receipts with your transaction history and report any errors.

Benefits Not Deposited on the Expected Date

If your benefits have not been loaded on schedule, it is often due to a paperwork or system delay. First, confirm the correct payment date by checking the Arizona EBT deposit schedule.

Log in to your DES client portal to check for messages about renewal forms or missing documents.
Submit any outstanding paperwork immediately to restart the benefit processing.
If there are no paperwork issues and more than 30 days have passed, call the DES Family Assistance Administration at 1-833-786-8823.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your EBT balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Dealing with your Arizona EBT benefits, whether you're applying or already have a card, can sometimes be confusing. This guide provides clear, step-by-step instructions on all the ways to contact Arizona's EBT customer service for help, from replacing a lost card and resetting your PIN to reporting a suspicious transaction or checking your balance.

How to Contact EBT Customer Service in Arizona

You can reach Arizona's EBT customer service through several different channels for assistance.

Phone: For most card-related issues like activation, balance inquiries, PIN changes, or reporting a lost card, call the 24/7 Fidelity National Information Services line at 1-888-997-9333 (TTY: 1-800-367-8939). To report stolen SNAP or Cash Assistance benefits, call the Benefit-Theft Replacement Line at 1-833-786-8823 on weekdays from 7:00 a.m. to 5:00 p.m.
Email: The Arizona Department of Economic Security (DES) does not provide a public email address for EBT support. For direct assistance, you should use one of the designated phone numbers listed on the official EBT card information.
Mail: You can send documents or correspondence to the Arizona Department of Economic Security at PO Box 19009, Phoenix, AZ 85005-9009.
In-Person: To find the nearest Family Assistance Administration (FAA) office for EBT services, you can use the DES office locator. If you do not have internet access, you can call 1-888-997-9333 to ask for the closest location.

Multi-Lingual Support

Arizona provides telephone interpreter services for EBT cardholders. Commonly available languages include Spanish, Arabic, and Vietnamese. A full list of options can be viewed on the DES’s Limited English Proficiency Information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Cardholders may encounter issues ranging from a lost card to delayed benefit deposits. Understanding how to address these common problems can help you resolve them quickly and maintain access to your benefits.

Lost or Stolen EBT Card

If your EBT card is lost or stolen, you must act quickly to prevent unauthorized use of your benefits. The first step is to report the missing card to have it deactivated and get a replacement issued.

Call the 24/7 customer service line at 1-888-997-9333 and choose the option for a lost or stolen card.
Provide your personal details to verify your identity.
Ask the representative for a replacement card. The first replacement in a calendar year is free, but subsequent ones cost $5.
Confirm your mailing address on file or ask about picking up the card at a local office.
When your new card arrives, activate it and set a new PIN before use.

Forgotten or Compromised PIN

A forgotten or compromised PIN can prevent you from making purchases or leave your benefits vulnerable to theft. You can reset your PIN in just a few minutes by phone or online.

Call the customer service number and follow the prompts for a PIN change.
Verify your identity using the automated system.
Enter a new four-digit PIN that is secure and not easy to guess, like a birthday.
Test the new PIN by checking your balance to ensure it was set correctly.
For future changes, you can use the ebtEDGE mobile app or website to reset your PIN without calling.

Unable to See Current Balance or Recent Transactions

Not knowing your EBT balance can lead to a declined transaction at the checkout counter. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt. For a complete overview of your options, see this guide on checking your balance.

Log in to the ebtEDGE website or mobile app for real-time balances.
Use an ATM that accepts EBT, but be aware that some may charge a fee.
If you find a discrepancy, compare your receipts with your transaction history and report any errors.

Benefits Not Deposited on the Expected Date

If your benefits have not been loaded on schedule, it is often due to a paperwork or system delay. First, confirm the correct payment date by checking the Arizona EBT deposit schedule.

Log in to your DES client portal to check for messages about renewal forms or missing documents.
Submit any outstanding paperwork immediately to restart the benefit processing.
If there are no paperwork issues and more than 30 days have passed, call the DES Family Assistance Administration at 1-833-786-8823.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your EBT balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Dealing with your Arizona EBT benefits, whether you're applying or already have a card, can sometimes be confusing. This guide provides clear, step-by-step instructions on all the ways to contact Arizona's EBT customer service for help, from replacing a lost card and resetting your PIN to reporting a suspicious transaction or checking your balance.

How to Contact EBT Customer Service in Arizona

You can reach Arizona's EBT customer service through several different channels for assistance.

Phone: For most card-related issues like activation, balance inquiries, PIN changes, or reporting a lost card, call the 24/7 Fidelity National Information Services line at 1-888-997-9333 (TTY: 1-800-367-8939). To report stolen SNAP or Cash Assistance benefits, call the Benefit-Theft Replacement Line at 1-833-786-8823 on weekdays from 7:00 a.m. to 5:00 p.m.
Email: The Arizona Department of Economic Security (DES) does not provide a public email address for EBT support. For direct assistance, you should use one of the designated phone numbers listed on the official EBT card information.
Mail: You can send documents or correspondence to the Arizona Department of Economic Security at PO Box 19009, Phoenix, AZ 85005-9009.
In-Person: To find the nearest Family Assistance Administration (FAA) office for EBT services, you can use the DES office locator. If you do not have internet access, you can call 1-888-997-9333 to ask for the closest location.

Multi-Lingual Support

Arizona provides telephone interpreter services for EBT cardholders. Commonly available languages include Spanish, Arabic, and Vietnamese. A full list of options can be viewed on the DES’s Limited English Proficiency Information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Cardholders may encounter issues ranging from a lost card to delayed benefit deposits. Understanding how to address these common problems can help you resolve them quickly and maintain access to your benefits.

Lost or Stolen EBT Card

If your EBT card is lost or stolen, you must act quickly to prevent unauthorized use of your benefits. The first step is to report the missing card to have it deactivated and get a replacement issued.

Call the 24/7 customer service line at 1-888-997-9333 and choose the option for a lost or stolen card.
Provide your personal details to verify your identity.
Ask the representative for a replacement card. The first replacement in a calendar year is free, but subsequent ones cost $5.
Confirm your mailing address on file or ask about picking up the card at a local office.
When your new card arrives, activate it and set a new PIN before use.

Forgotten or Compromised PIN

A forgotten or compromised PIN can prevent you from making purchases or leave your benefits vulnerable to theft. You can reset your PIN in just a few minutes by phone or online.

Call the customer service number and follow the prompts for a PIN change.
Verify your identity using the automated system.
Enter a new four-digit PIN that is secure and not easy to guess, like a birthday.
Test the new PIN by checking your balance to ensure it was set correctly.
For future changes, you can use the ebtEDGE mobile app or website to reset your PIN without calling.

Unable to See Current Balance or Recent Transactions

Not knowing your EBT balance can lead to a declined transaction at the checkout counter. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt. For a complete overview of your options, see this guide on checking your balance.

Log in to the ebtEDGE website or mobile app for real-time balances.
Use an ATM that accepts EBT, but be aware that some may charge a fee.
If you find a discrepancy, compare your receipts with your transaction history and report any errors.

Benefits Not Deposited on the Expected Date

If your benefits have not been loaded on schedule, it is often due to a paperwork or system delay. First, confirm the correct payment date by checking the Arizona EBT deposit schedule.

Log in to your DES client portal to check for messages about renewal forms or missing documents.
Submit any outstanding paperwork immediately to restart the benefit processing.
If there are no paperwork issues and more than 30 days have passed, call the DES Family Assistance Administration at 1-833-786-8823.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your EBT balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Dealing with your Arizona EBT benefits, whether you're applying or already have a card, can sometimes be confusing. This guide provides clear, step-by-step instructions on all the ways to contact Arizona's EBT customer service for help, from replacing a lost card and resetting your PIN to reporting a suspicious transaction or checking your balance.

How to Contact EBT Customer Service in Arizona

You can reach Arizona's EBT customer service through several different channels for assistance.

Phone: For most card-related issues like activation, balance inquiries, PIN changes, or reporting a lost card, call the 24/7 Fidelity National Information Services line at 1-888-997-9333 (TTY: 1-800-367-8939). To report stolen SNAP or Cash Assistance benefits, call the Benefit-Theft Replacement Line at 1-833-786-8823 on weekdays from 7:00 a.m. to 5:00 p.m.
Email: The Arizona Department of Economic Security (DES) does not provide a public email address for EBT support. For direct assistance, you should use one of the designated phone numbers listed on the official EBT card information.
Mail: You can send documents or correspondence to the Arizona Department of Economic Security at PO Box 19009, Phoenix, AZ 85005-9009.
In-Person: To find the nearest Family Assistance Administration (FAA) office for EBT services, you can use the DES office locator. If you do not have internet access, you can call 1-888-997-9333 to ask for the closest location.

Multi-Lingual Support

Arizona provides telephone interpreter services for EBT cardholders. Commonly available languages include Spanish, Arabic, and Vietnamese. A full list of options can be viewed on the DES’s Limited English Proficiency Information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Cardholders may encounter issues ranging from a lost card to delayed benefit deposits. Understanding how to address these common problems can help you resolve them quickly and maintain access to your benefits.

Lost or Stolen EBT Card

If your EBT card is lost or stolen, you must act quickly to prevent unauthorized use of your benefits. The first step is to report the missing card to have it deactivated and get a replacement issued.

Call the 24/7 customer service line at 1-888-997-9333 and choose the option for a lost or stolen card.
Provide your personal details to verify your identity.
Ask the representative for a replacement card. The first replacement in a calendar year is free, but subsequent ones cost $5.
Confirm your mailing address on file or ask about picking up the card at a local office.
When your new card arrives, activate it and set a new PIN before use.

Forgotten or Compromised PIN

A forgotten or compromised PIN can prevent you from making purchases or leave your benefits vulnerable to theft. You can reset your PIN in just a few minutes by phone or online.

Call the customer service number and follow the prompts for a PIN change.
Verify your identity using the automated system.
Enter a new four-digit PIN that is secure and not easy to guess, like a birthday.
Test the new PIN by checking your balance to ensure it was set correctly.
For future changes, you can use the ebtEDGE mobile app or website to reset your PIN without calling.

Unable to See Current Balance or Recent Transactions

Not knowing your EBT balance can lead to a declined transaction at the checkout counter. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt. For a complete overview of your options, see this guide on checking your balance.

Log in to the ebtEDGE website or mobile app for real-time balances.
Use an ATM that accepts EBT, but be aware that some may charge a fee.
If you find a discrepancy, compare your receipts with your transaction history and report any errors.

Benefits Not Deposited on the Expected Date

If your benefits have not been loaded on schedule, it is often due to a paperwork or system delay. First, confirm the correct payment date by checking the Arizona EBT deposit schedule.

Log in to your DES client portal to check for messages about renewal forms or missing documents.
Submit any outstanding paperwork immediately to restart the benefit processing.
If there are no paperwork issues and more than 30 days have passed, call the DES Family Assistance Administration at 1-833-786-8823.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your EBT balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Dealing with your Arizona EBT benefits, whether you're applying or already have a card, can sometimes be confusing. This guide provides clear, step-by-step instructions on all the ways to contact Arizona's EBT customer service for help, from replacing a lost card and resetting your PIN to reporting a suspicious transaction or checking your balance.

How to Contact EBT Customer Service in Arizona

You can reach Arizona's EBT customer service through several different channels for assistance.

Phone: For most card-related issues like activation, balance inquiries, PIN changes, or reporting a lost card, call the 24/7 Fidelity National Information Services line at 1-888-997-9333 (TTY: 1-800-367-8939). To report stolen SNAP or Cash Assistance benefits, call the Benefit-Theft Replacement Line at 1-833-786-8823 on weekdays from 7:00 a.m. to 5:00 p.m.
Email: The Arizona Department of Economic Security (DES) does not provide a public email address for EBT support. For direct assistance, you should use one of the designated phone numbers listed on the official EBT card information.
Mail: You can send documents or correspondence to the Arizona Department of Economic Security at PO Box 19009, Phoenix, AZ 85005-9009.
In-Person: To find the nearest Family Assistance Administration (FAA) office for EBT services, you can use the DES office locator. If you do not have internet access, you can call 1-888-997-9333 to ask for the closest location.

Multi-Lingual Support

Arizona provides telephone interpreter services for EBT cardholders. Commonly available languages include Spanish, Arabic, and Vietnamese. A full list of options can be viewed on the DES’s Limited English Proficiency Information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Cardholders may encounter issues ranging from a lost card to delayed benefit deposits. Understanding how to address these common problems can help you resolve them quickly and maintain access to your benefits.

Lost or Stolen EBT Card

If your EBT card is lost or stolen, you must act quickly to prevent unauthorized use of your benefits. The first step is to report the missing card to have it deactivated and get a replacement issued.

Call the 24/7 customer service line at 1-888-997-9333 and choose the option for a lost or stolen card.
Provide your personal details to verify your identity.
Ask the representative for a replacement card. The first replacement in a calendar year is free, but subsequent ones cost $5.
Confirm your mailing address on file or ask about picking up the card at a local office.
When your new card arrives, activate it and set a new PIN before use.

Forgotten or Compromised PIN

A forgotten or compromised PIN can prevent you from making purchases or leave your benefits vulnerable to theft. You can reset your PIN in just a few minutes by phone or online.

Call the customer service number and follow the prompts for a PIN change.
Verify your identity using the automated system.
Enter a new four-digit PIN that is secure and not easy to guess, like a birthday.
Test the new PIN by checking your balance to ensure it was set correctly.
For future changes, you can use the ebtEDGE mobile app or website to reset your PIN without calling.

Unable to See Current Balance or Recent Transactions

Not knowing your EBT balance can lead to a declined transaction at the checkout counter. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt. For a complete overview of your options, see this guide on checking your balance.

Log in to the ebtEDGE website or mobile app for real-time balances.
Use an ATM that accepts EBT, but be aware that some may charge a fee.
If you find a discrepancy, compare your receipts with your transaction history and report any errors.

Benefits Not Deposited on the Expected Date

If your benefits have not been loaded on schedule, it is often due to a paperwork or system delay. First, confirm the correct payment date by checking the Arizona EBT deposit schedule.

Log in to your DES client portal to check for messages about renewal forms or missing documents.
Submit any outstanding paperwork immediately to restart the benefit processing.
If there are no paperwork issues and more than 30 days have passed, call the DES Family Assistance Administration at 1-833-786-8823.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your EBT balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.