Virginia EBT Customer Service: How to Get Help & Common Issues

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Managing your EBT benefits shouldn't be a complicated process, regardless of if you're a current cardholder or new to the program. Whether you need to replace a lost card, report a suspicious transaction, or simply have questions about applying, this guide explains how to contact EBT customer service in Virginia and resolve common problems efficiently.

How to Contact EBT Customer Service in Virginia

There are several ways to get assistance with your benefits, depending on the type of support you need.

Phone: The primary Virginia EBT customer service number is 1-866-281-2448. This line is available 24/7 for automated services like balance inquiries and transaction history, or to speak with a representative about replacing a card. A dedicated Spanish-language line is also available around the clock at 1-800-897-0668.
For general agency questions, you can contact the Department of Social Services main switchboard at 804-726-7000 on weekdays between 8 a.m. and 5 p.m. ET.
Email: The state does not provide a public email address for EBT support. All questions should be directed to the phone numbers listed above, which can also be found on the EBT card information page.
Mail: For official correspondence or to submit required documents, you can send mail to the Department of Social Services headquarters at 5600 Cox Road, Glen Allen, VA 23060.
In-Person: For face-to-face help, you can get customer service for EBT at your local social services office. Use the Department of Social Services agency locator to find the office nearest to you by city or county.

Multi-Lingual Support

The EBT customer service in Virginia provides phone support in English and Spanish. For assistance in other languages, callers can request an interpreter from a representative. This is an option when you call the main Virginia EBT customer service number, with more details available on the state's EBT card information.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally encounter issues. Common problems range from a lost card and forgotten PIN to a transaction being declined at checkout. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card requires immediate action to protect your benefits. You must report it right away to have the old card deactivated and a new one sent to you. This is a critical step for anyone needing customer service for EBT in Virginia.

Call the EBT Client Customer Service Helpdesk at 1-866-281-2448.
Ignore the prompt for your card number and press 2 to report a lost, stolen, or damaged card.
Provide your name, address, Social Security number, and date of birth to verify your identity.
Ask for the old card to be deactivated and a replacement mailed, which usually arrives in 7-10 business days. Ensure your mailing address is current with your local DSS.
When your new card arrives, call the same number to activate it and create a new PIN.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. The Virginia EBT customer service number has an automated menu that allows you to reset it quickly without needing to speak to a representative.

Dial 1-866-281-2448 and choose the menu option for changing your PIN.
Verify your identity by entering personal details like the last four digits of your SSN and your date of birth.
Select a new four-digit PIN that is not easily guessed, avoiding sequences or birthdays.
Confirm the new PIN by re-entering it.
Make a small purchase or check your balance to ensure the reset was successful.

Card Declined at Checkout

A declined transaction can be frustrating, but it doesn't always mean your card is broken. The issue could be insufficient funds, an ineligible item, or a temporary store system glitch. Before contacting EBT customer service in Virginia, try these quick checks.

Confirm your benefit balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
Make sure every item being purchased is SNAP-eligible, as non-approved items will cause the transaction to fail.
Re-enter your PIN carefully. Several wrong attempts will lock the card, requiring a call to customer service to reset it.
Ask the cashier to try a different register or wait a moment, as store point-of-sale systems can have temporary glitches.

Missing or Incorrect Benefit Balance

If your balance seems wrong or your benefits haven't arrived, first verify the deposit date. Benefits that fall on a weekend or holiday are posted the next business day. You can check the official deposit schedule for Virginia to confirm your payment day.

Call 1-866-281-2448 to hear the exact date and amount of your most recent deposit.
Review recent transactions to rule out unauthorized withdrawals. A full balance check guide can help.
If benefits were never issued, contact your local DSS to confirm all your recertification documents were processed.
If you suspect a technical error, ask the EBT representative to open a service ticket and follow up until the funds appear.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. It's a useful tool for managing your benefits, complementing the resources available through EBT customer service in Virginia.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits shouldn't be a complicated process, regardless of if you're a current cardholder or new to the program. Whether you need to replace a lost card, report a suspicious transaction, or simply have questions about applying, this guide explains how to contact EBT customer service in Virginia and resolve common problems efficiently.

How to Contact EBT Customer Service in Virginia

There are several ways to get assistance with your benefits, depending on the type of support you need.

Phone: The primary Virginia EBT customer service number is 1-866-281-2448. This line is available 24/7 for automated services like balance inquiries and transaction history, or to speak with a representative about replacing a card. A dedicated Spanish-language line is also available around the clock at 1-800-897-0668.
For general agency questions, you can contact the Department of Social Services main switchboard at 804-726-7000 on weekdays between 8 a.m. and 5 p.m. ET.
Email: The state does not provide a public email address for EBT support. All questions should be directed to the phone numbers listed above, which can also be found on the EBT card information page.
Mail: For official correspondence or to submit required documents, you can send mail to the Department of Social Services headquarters at 5600 Cox Road, Glen Allen, VA 23060.
In-Person: For face-to-face help, you can get customer service for EBT at your local social services office. Use the Department of Social Services agency locator to find the office nearest to you by city or county.

Multi-Lingual Support

The EBT customer service in Virginia provides phone support in English and Spanish. For assistance in other languages, callers can request an interpreter from a representative. This is an option when you call the main Virginia EBT customer service number, with more details available on the state's EBT card information.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally encounter issues. Common problems range from a lost card and forgotten PIN to a transaction being declined at checkout. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card requires immediate action to protect your benefits. You must report it right away to have the old card deactivated and a new one sent to you. This is a critical step for anyone needing customer service for EBT in Virginia.

Call the EBT Client Customer Service Helpdesk at 1-866-281-2448.
Ignore the prompt for your card number and press 2 to report a lost, stolen, or damaged card.
Provide your name, address, Social Security number, and date of birth to verify your identity.
Ask for the old card to be deactivated and a replacement mailed, which usually arrives in 7-10 business days. Ensure your mailing address is current with your local DSS.
When your new card arrives, call the same number to activate it and create a new PIN.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. The Virginia EBT customer service number has an automated menu that allows you to reset it quickly without needing to speak to a representative.

Dial 1-866-281-2448 and choose the menu option for changing your PIN.
Verify your identity by entering personal details like the last four digits of your SSN and your date of birth.
Select a new four-digit PIN that is not easily guessed, avoiding sequences or birthdays.
Confirm the new PIN by re-entering it.
Make a small purchase or check your balance to ensure the reset was successful.

Card Declined at Checkout

A declined transaction can be frustrating, but it doesn't always mean your card is broken. The issue could be insufficient funds, an ineligible item, or a temporary store system glitch. Before contacting EBT customer service in Virginia, try these quick checks.

Confirm your benefit balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
Make sure every item being purchased is SNAP-eligible, as non-approved items will cause the transaction to fail.
Re-enter your PIN carefully. Several wrong attempts will lock the card, requiring a call to customer service to reset it.
Ask the cashier to try a different register or wait a moment, as store point-of-sale systems can have temporary glitches.

Missing or Incorrect Benefit Balance

If your balance seems wrong or your benefits haven't arrived, first verify the deposit date. Benefits that fall on a weekend or holiday are posted the next business day. You can check the official deposit schedule for Virginia to confirm your payment day.

Call 1-866-281-2448 to hear the exact date and amount of your most recent deposit.
Review recent transactions to rule out unauthorized withdrawals. A full balance check guide can help.
If benefits were never issued, contact your local DSS to confirm all your recertification documents were processed.
If you suspect a technical error, ask the EBT representative to open a service ticket and follow up until the funds appear.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. It's a useful tool for managing your benefits, complementing the resources available through EBT customer service in Virginia.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits shouldn't be a complicated process, regardless of if you're a current cardholder or new to the program. Whether you need to replace a lost card, report a suspicious transaction, or simply have questions about applying, this guide explains how to contact EBT customer service in Virginia and resolve common problems efficiently.

How to Contact EBT Customer Service in Virginia

There are several ways to get assistance with your benefits, depending on the type of support you need.

Phone: The primary Virginia EBT customer service number is 1-866-281-2448. This line is available 24/7 for automated services like balance inquiries and transaction history, or to speak with a representative about replacing a card. A dedicated Spanish-language line is also available around the clock at 1-800-897-0668.
For general agency questions, you can contact the Department of Social Services main switchboard at 804-726-7000 on weekdays between 8 a.m. and 5 p.m. ET.
Email: The state does not provide a public email address for EBT support. All questions should be directed to the phone numbers listed above, which can also be found on the EBT card information page.
Mail: For official correspondence or to submit required documents, you can send mail to the Department of Social Services headquarters at 5600 Cox Road, Glen Allen, VA 23060.
In-Person: For face-to-face help, you can get customer service for EBT at your local social services office. Use the Department of Social Services agency locator to find the office nearest to you by city or county.

Multi-Lingual Support

The EBT customer service in Virginia provides phone support in English and Spanish. For assistance in other languages, callers can request an interpreter from a representative. This is an option when you call the main Virginia EBT customer service number, with more details available on the state's EBT card information.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally encounter issues. Common problems range from a lost card and forgotten PIN to a transaction being declined at checkout. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card requires immediate action to protect your benefits. You must report it right away to have the old card deactivated and a new one sent to you. This is a critical step for anyone needing customer service for EBT in Virginia.

Call the EBT Client Customer Service Helpdesk at 1-866-281-2448.
Ignore the prompt for your card number and press 2 to report a lost, stolen, or damaged card.
Provide your name, address, Social Security number, and date of birth to verify your identity.
Ask for the old card to be deactivated and a replacement mailed, which usually arrives in 7-10 business days. Ensure your mailing address is current with your local DSS.
When your new card arrives, call the same number to activate it and create a new PIN.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. The Virginia EBT customer service number has an automated menu that allows you to reset it quickly without needing to speak to a representative.

Dial 1-866-281-2448 and choose the menu option for changing your PIN.
Verify your identity by entering personal details like the last four digits of your SSN and your date of birth.
Select a new four-digit PIN that is not easily guessed, avoiding sequences or birthdays.
Confirm the new PIN by re-entering it.
Make a small purchase or check your balance to ensure the reset was successful.

Card Declined at Checkout

A declined transaction can be frustrating, but it doesn't always mean your card is broken. The issue could be insufficient funds, an ineligible item, or a temporary store system glitch. Before contacting EBT customer service in Virginia, try these quick checks.

Confirm your benefit balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
Make sure every item being purchased is SNAP-eligible, as non-approved items will cause the transaction to fail.
Re-enter your PIN carefully. Several wrong attempts will lock the card, requiring a call to customer service to reset it.
Ask the cashier to try a different register or wait a moment, as store point-of-sale systems can have temporary glitches.

Missing or Incorrect Benefit Balance

If your balance seems wrong or your benefits haven't arrived, first verify the deposit date. Benefits that fall on a weekend or holiday are posted the next business day. You can check the official deposit schedule for Virginia to confirm your payment day.

Call 1-866-281-2448 to hear the exact date and amount of your most recent deposit.
Review recent transactions to rule out unauthorized withdrawals. A full balance check guide can help.
If benefits were never issued, contact your local DSS to confirm all your recertification documents were processed.
If you suspect a technical error, ask the EBT representative to open a service ticket and follow up until the funds appear.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. It's a useful tool for managing your benefits, complementing the resources available through EBT customer service in Virginia.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits shouldn't be a complicated process, regardless of if you're a current cardholder or new to the program. Whether you need to replace a lost card, report a suspicious transaction, or simply have questions about applying, this guide explains how to contact EBT customer service in Virginia and resolve common problems efficiently.

How to Contact EBT Customer Service in Virginia

There are several ways to get assistance with your benefits, depending on the type of support you need.

Phone: The primary Virginia EBT customer service number is 1-866-281-2448. This line is available 24/7 for automated services like balance inquiries and transaction history, or to speak with a representative about replacing a card. A dedicated Spanish-language line is also available around the clock at 1-800-897-0668.
For general agency questions, you can contact the Department of Social Services main switchboard at 804-726-7000 on weekdays between 8 a.m. and 5 p.m. ET.
Email: The state does not provide a public email address for EBT support. All questions should be directed to the phone numbers listed above, which can also be found on the EBT card information page.
Mail: For official correspondence or to submit required documents, you can send mail to the Department of Social Services headquarters at 5600 Cox Road, Glen Allen, VA 23060.
In-Person: For face-to-face help, you can get customer service for EBT at your local social services office. Use the Department of Social Services agency locator to find the office nearest to you by city or county.

Multi-Lingual Support

The EBT customer service in Virginia provides phone support in English and Spanish. For assistance in other languages, callers can request an interpreter from a representative. This is an option when you call the main Virginia EBT customer service number, with more details available on the state's EBT card information.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally encounter issues. Common problems range from a lost card and forgotten PIN to a transaction being declined at checkout. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card requires immediate action to protect your benefits. You must report it right away to have the old card deactivated and a new one sent to you. This is a critical step for anyone needing customer service for EBT in Virginia.

Call the EBT Client Customer Service Helpdesk at 1-866-281-2448.
Ignore the prompt for your card number and press 2 to report a lost, stolen, or damaged card.
Provide your name, address, Social Security number, and date of birth to verify your identity.
Ask for the old card to be deactivated and a replacement mailed, which usually arrives in 7-10 business days. Ensure your mailing address is current with your local DSS.
When your new card arrives, call the same number to activate it and create a new PIN.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. The Virginia EBT customer service number has an automated menu that allows you to reset it quickly without needing to speak to a representative.

Dial 1-866-281-2448 and choose the menu option for changing your PIN.
Verify your identity by entering personal details like the last four digits of your SSN and your date of birth.
Select a new four-digit PIN that is not easily guessed, avoiding sequences or birthdays.
Confirm the new PIN by re-entering it.
Make a small purchase or check your balance to ensure the reset was successful.

Card Declined at Checkout

A declined transaction can be frustrating, but it doesn't always mean your card is broken. The issue could be insufficient funds, an ineligible item, or a temporary store system glitch. Before contacting EBT customer service in Virginia, try these quick checks.

Confirm your benefit balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
Make sure every item being purchased is SNAP-eligible, as non-approved items will cause the transaction to fail.
Re-enter your PIN carefully. Several wrong attempts will lock the card, requiring a call to customer service to reset it.
Ask the cashier to try a different register or wait a moment, as store point-of-sale systems can have temporary glitches.

Missing or Incorrect Benefit Balance

If your balance seems wrong or your benefits haven't arrived, first verify the deposit date. Benefits that fall on a weekend or holiday are posted the next business day. You can check the official deposit schedule for Virginia to confirm your payment day.

Call 1-866-281-2448 to hear the exact date and amount of your most recent deposit.
Review recent transactions to rule out unauthorized withdrawals. A full balance check guide can help.
If benefits were never issued, contact your local DSS to confirm all your recertification documents were processed.
If you suspect a technical error, ask the EBT representative to open a service ticket and follow up until the funds appear.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. It's a useful tool for managing your benefits, complementing the resources available through EBT customer service in Virginia.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits shouldn't be a complicated process, regardless of if you're a current cardholder or new to the program. Whether you need to replace a lost card, report a suspicious transaction, or simply have questions about applying, this guide explains how to contact EBT customer service in Virginia and resolve common problems efficiently.

How to Contact EBT Customer Service in Virginia

There are several ways to get assistance with your benefits, depending on the type of support you need.

Phone: The primary Virginia EBT customer service number is 1-866-281-2448. This line is available 24/7 for automated services like balance inquiries and transaction history, or to speak with a representative about replacing a card. A dedicated Spanish-language line is also available around the clock at 1-800-897-0668.
For general agency questions, you can contact the Department of Social Services main switchboard at 804-726-7000 on weekdays between 8 a.m. and 5 p.m. ET.
Email: The state does not provide a public email address for EBT support. All questions should be directed to the phone numbers listed above, which can also be found on the EBT card information page.
Mail: For official correspondence or to submit required documents, you can send mail to the Department of Social Services headquarters at 5600 Cox Road, Glen Allen, VA 23060.
In-Person: For face-to-face help, you can get customer service for EBT at your local social services office. Use the Department of Social Services agency locator to find the office nearest to you by city or county.

Multi-Lingual Support

The EBT customer service in Virginia provides phone support in English and Spanish. For assistance in other languages, callers can request an interpreter from a representative. This is an option when you call the main Virginia EBT customer service number, with more details available on the state's EBT card information.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally encounter issues. Common problems range from a lost card and forgotten PIN to a transaction being declined at checkout. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card requires immediate action to protect your benefits. You must report it right away to have the old card deactivated and a new one sent to you. This is a critical step for anyone needing customer service for EBT in Virginia.

Call the EBT Client Customer Service Helpdesk at 1-866-281-2448.
Ignore the prompt for your card number and press 2 to report a lost, stolen, or damaged card.
Provide your name, address, Social Security number, and date of birth to verify your identity.
Ask for the old card to be deactivated and a replacement mailed, which usually arrives in 7-10 business days. Ensure your mailing address is current with your local DSS.
When your new card arrives, call the same number to activate it and create a new PIN.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. The Virginia EBT customer service number has an automated menu that allows you to reset it quickly without needing to speak to a representative.

Dial 1-866-281-2448 and choose the menu option for changing your PIN.
Verify your identity by entering personal details like the last four digits of your SSN and your date of birth.
Select a new four-digit PIN that is not easily guessed, avoiding sequences or birthdays.
Confirm the new PIN by re-entering it.
Make a small purchase or check your balance to ensure the reset was successful.

Card Declined at Checkout

A declined transaction can be frustrating, but it doesn't always mean your card is broken. The issue could be insufficient funds, an ineligible item, or a temporary store system glitch. Before contacting EBT customer service in Virginia, try these quick checks.

Confirm your benefit balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last store receipt.
Make sure every item being purchased is SNAP-eligible, as non-approved items will cause the transaction to fail.
Re-enter your PIN carefully. Several wrong attempts will lock the card, requiring a call to customer service to reset it.
Ask the cashier to try a different register or wait a moment, as store point-of-sale systems can have temporary glitches.

Missing or Incorrect Benefit Balance

If your balance seems wrong or your benefits haven't arrived, first verify the deposit date. Benefits that fall on a weekend or holiday are posted the next business day. You can check the official deposit schedule for Virginia to confirm your payment day.

Call 1-866-281-2448 to hear the exact date and amount of your most recent deposit.
Review recent transactions to rule out unauthorized withdrawals. A full balance check guide can help.
If benefits were never issued, contact your local DSS to confirm all your recertification documents were processed.
If you suspect a technical error, ask the EBT representative to open a service ticket and follow up until the funds appear.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. It's a useful tool for managing your benefits, complementing the resources available through EBT customer service in Virginia.

Download Benny to take control of your spending and get more out of your EBT benefits.