Utah EBT Customer Service: How to Get Help & Common Issues

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Managing your benefits doesn't have to be a stressful process, whether you need to find the right contact for EBT customer service in Utah or are just starting your application. This guide provides clear, step-by-step instructions for common issues, like replacing a lost card, resetting your PIN, or finding the Utah EBT customer service number to report a suspicious transaction.

How to Contact EBT Customer Service in Utah

You can get assistance with your benefits through several different channels.

Phone: The primary Utah EBT customer service number for card-related issues is the Horizon Card Helpdesk at 1-800-997-4444, which is available 24/7.

For questions about your case or eligibility, contact the Department of Workforce Services at 801-526-0950 (Salt Lake area) or 1-866-435-7414 (toll-free) during business hours. TTY/Relay services for callers who are deaf or hard of hearing are available by dialing 711.
Email: The program does not publish a public email address. If you need customer service for EBT in Utah, you must call one of the phone numbers or find contact options on the DWS eligibility page.
Mail: To submit required EBT or SNAP paperwork, you can send documents to the Department of Workforce Services Imaging Operations at P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find your nearest local office by visiting the federal SNAP office directory. On that page, select the “State List of Local Office Locations” for an up-to-date list of addresses.

Multi-Lingual Support

Utah provides interpreter services for callers needing language assistance. Support is commonly available in languages like Spanish, Navajo, and Vietnamese. Since a full list of options is not posted online, you should call the main phone number for EBT customer service in Utah and request an interpreter when you connect with a representative.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT cards are a convenient way to access benefits, you might occasionally run into problems. Common issues range from a lost card to a delayed deposit, but most can be resolved with a few simple steps.

Lost or Stolen Card

A lost or stolen card requires immediate action to protect your benefits. You must report it as soon as you notice it's missing to prevent unauthorized use. This is a common reason people seek customer service for EBT in Utah.

Call the Horizon Card Helpdesk at 1-800-997-4444 to report the card lost or stolen.
Verify your identity so the representative can freeze the account.
Ask for a replacement card and confirm your mailing address.
Replacement cards are typically delivered in 7–10 business days.
When the new card arrives, call to activate it and select a new PIN.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or suspecting it has been compromised can be stressful, but resetting it is straightforward. Maintaining a secure PIN is important for protecting your account.

Call the Helpdesk and choose the prompt for a PIN change or reset.
Pass the identity check by providing your card details and other information.
Enter a new four-digit PIN, avoiding easy-to-guess patterns.
Confirm the PIN change and test it at a store or ATM before making large purchases.

Suspicious or Incorrect Transactions

If you notice transactions you don't recognize, it's important to act quickly. You can review your transaction history on ConnectEBT.com or through the automated phone system to confirm any suspicious activity.

If you find unauthorized charges, call customer service right away to file a transaction dispute.
Provide the date, amount, and merchant for each disputed charge.
Complete and return any dispute forms the processor sends you.
Follow up weekly until the investigation is closed and funds are credited back.

Delayed or Missing Monthly Benefit Deposit

Sometimes benefits don't appear on the expected day. You can check the EBT deposit schedule for Utah to confirm your issuance date, as holidays or weekends can cause delays. If the date has passed, check your balance to see if the deposit is pending.

You can use a free app like Benny to track your SNAP and EBT Cash balance or use the state's automated phone system. If no deposit is listed, review recent case notices for any outstanding paperwork that could have put your case on hold.

If you suspect an issue, calling the Utah EBT customer service number may clarify if a system error or eligibility change is blocking the deposit.
Once any holds are cleared, the missed deposit usually appears within 24 hours.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases. You can earn rewards at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. This is a simple way to manage your funds without contacting customer service for EBT in Utah.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your benefits doesn't have to be a stressful process, whether you need to find the right contact for EBT customer service in Utah or are just starting your application. This guide provides clear, step-by-step instructions for common issues, like replacing a lost card, resetting your PIN, or finding the Utah EBT customer service number to report a suspicious transaction.

How to Contact EBT Customer Service in Utah

You can get assistance with your benefits through several different channels.

Phone: The primary Utah EBT customer service number for card-related issues is the Horizon Card Helpdesk at 1-800-997-4444, which is available 24/7.

For questions about your case or eligibility, contact the Department of Workforce Services at 801-526-0950 (Salt Lake area) or 1-866-435-7414 (toll-free) during business hours. TTY/Relay services for callers who are deaf or hard of hearing are available by dialing 711.
Email: The program does not publish a public email address. If you need customer service for EBT in Utah, you must call one of the phone numbers or find contact options on the DWS eligibility page.
Mail: To submit required EBT or SNAP paperwork, you can send documents to the Department of Workforce Services Imaging Operations at P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find your nearest local office by visiting the federal SNAP office directory. On that page, select the “State List of Local Office Locations” for an up-to-date list of addresses.

Multi-Lingual Support

Utah provides interpreter services for callers needing language assistance. Support is commonly available in languages like Spanish, Navajo, and Vietnamese. Since a full list of options is not posted online, you should call the main phone number for EBT customer service in Utah and request an interpreter when you connect with a representative.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT cards are a convenient way to access benefits, you might occasionally run into problems. Common issues range from a lost card to a delayed deposit, but most can be resolved with a few simple steps.

Lost or Stolen Card

A lost or stolen card requires immediate action to protect your benefits. You must report it as soon as you notice it's missing to prevent unauthorized use. This is a common reason people seek customer service for EBT in Utah.

Call the Horizon Card Helpdesk at 1-800-997-4444 to report the card lost or stolen.
Verify your identity so the representative can freeze the account.
Ask for a replacement card and confirm your mailing address.
Replacement cards are typically delivered in 7–10 business days.
When the new card arrives, call to activate it and select a new PIN.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or suspecting it has been compromised can be stressful, but resetting it is straightforward. Maintaining a secure PIN is important for protecting your account.

Call the Helpdesk and choose the prompt for a PIN change or reset.
Pass the identity check by providing your card details and other information.
Enter a new four-digit PIN, avoiding easy-to-guess patterns.
Confirm the PIN change and test it at a store or ATM before making large purchases.

Suspicious or Incorrect Transactions

If you notice transactions you don't recognize, it's important to act quickly. You can review your transaction history on ConnectEBT.com or through the automated phone system to confirm any suspicious activity.

If you find unauthorized charges, call customer service right away to file a transaction dispute.
Provide the date, amount, and merchant for each disputed charge.
Complete and return any dispute forms the processor sends you.
Follow up weekly until the investigation is closed and funds are credited back.

Delayed or Missing Monthly Benefit Deposit

Sometimes benefits don't appear on the expected day. You can check the EBT deposit schedule for Utah to confirm your issuance date, as holidays or weekends can cause delays. If the date has passed, check your balance to see if the deposit is pending.

You can use a free app like Benny to track your SNAP and EBT Cash balance or use the state's automated phone system. If no deposit is listed, review recent case notices for any outstanding paperwork that could have put your case on hold.

If you suspect an issue, calling the Utah EBT customer service number may clarify if a system error or eligibility change is blocking the deposit.
Once any holds are cleared, the missed deposit usually appears within 24 hours.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases. You can earn rewards at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. This is a simple way to manage your funds without contacting customer service for EBT in Utah.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your benefits doesn't have to be a stressful process, whether you need to find the right contact for EBT customer service in Utah or are just starting your application. This guide provides clear, step-by-step instructions for common issues, like replacing a lost card, resetting your PIN, or finding the Utah EBT customer service number to report a suspicious transaction.

How to Contact EBT Customer Service in Utah

You can get assistance with your benefits through several different channels.

Phone: The primary Utah EBT customer service number for card-related issues is the Horizon Card Helpdesk at 1-800-997-4444, which is available 24/7.

For questions about your case or eligibility, contact the Department of Workforce Services at 801-526-0950 (Salt Lake area) or 1-866-435-7414 (toll-free) during business hours. TTY/Relay services for callers who are deaf or hard of hearing are available by dialing 711.
Email: The program does not publish a public email address. If you need customer service for EBT in Utah, you must call one of the phone numbers or find contact options on the DWS eligibility page.
Mail: To submit required EBT or SNAP paperwork, you can send documents to the Department of Workforce Services Imaging Operations at P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find your nearest local office by visiting the federal SNAP office directory. On that page, select the “State List of Local Office Locations” for an up-to-date list of addresses.

Multi-Lingual Support

Utah provides interpreter services for callers needing language assistance. Support is commonly available in languages like Spanish, Navajo, and Vietnamese. Since a full list of options is not posted online, you should call the main phone number for EBT customer service in Utah and request an interpreter when you connect with a representative.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT cards are a convenient way to access benefits, you might occasionally run into problems. Common issues range from a lost card to a delayed deposit, but most can be resolved with a few simple steps.

Lost or Stolen Card

A lost or stolen card requires immediate action to protect your benefits. You must report it as soon as you notice it's missing to prevent unauthorized use. This is a common reason people seek customer service for EBT in Utah.

Call the Horizon Card Helpdesk at 1-800-997-4444 to report the card lost or stolen.
Verify your identity so the representative can freeze the account.
Ask for a replacement card and confirm your mailing address.
Replacement cards are typically delivered in 7–10 business days.
When the new card arrives, call to activate it and select a new PIN.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or suspecting it has been compromised can be stressful, but resetting it is straightforward. Maintaining a secure PIN is important for protecting your account.

Call the Helpdesk and choose the prompt for a PIN change or reset.
Pass the identity check by providing your card details and other information.
Enter a new four-digit PIN, avoiding easy-to-guess patterns.
Confirm the PIN change and test it at a store or ATM before making large purchases.

Suspicious or Incorrect Transactions

If you notice transactions you don't recognize, it's important to act quickly. You can review your transaction history on ConnectEBT.com or through the automated phone system to confirm any suspicious activity.

If you find unauthorized charges, call customer service right away to file a transaction dispute.
Provide the date, amount, and merchant for each disputed charge.
Complete and return any dispute forms the processor sends you.
Follow up weekly until the investigation is closed and funds are credited back.

Delayed or Missing Monthly Benefit Deposit

Sometimes benefits don't appear on the expected day. You can check the EBT deposit schedule for Utah to confirm your issuance date, as holidays or weekends can cause delays. If the date has passed, check your balance to see if the deposit is pending.

You can use a free app like Benny to track your SNAP and EBT Cash balance or use the state's automated phone system. If no deposit is listed, review recent case notices for any outstanding paperwork that could have put your case on hold.

If you suspect an issue, calling the Utah EBT customer service number may clarify if a system error or eligibility change is blocking the deposit.
Once any holds are cleared, the missed deposit usually appears within 24 hours.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases. You can earn rewards at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. This is a simple way to manage your funds without contacting customer service for EBT in Utah.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your benefits doesn't have to be a stressful process, whether you need to find the right contact for EBT customer service in Utah or are just starting your application. This guide provides clear, step-by-step instructions for common issues, like replacing a lost card, resetting your PIN, or finding the Utah EBT customer service number to report a suspicious transaction.

How to Contact EBT Customer Service in Utah

You can get assistance with your benefits through several different channels.

Phone: The primary Utah EBT customer service number for card-related issues is the Horizon Card Helpdesk at 1-800-997-4444, which is available 24/7.

For questions about your case or eligibility, contact the Department of Workforce Services at 801-526-0950 (Salt Lake area) or 1-866-435-7414 (toll-free) during business hours. TTY/Relay services for callers who are deaf or hard of hearing are available by dialing 711.
Email: The program does not publish a public email address. If you need customer service for EBT in Utah, you must call one of the phone numbers or find contact options on the DWS eligibility page.
Mail: To submit required EBT or SNAP paperwork, you can send documents to the Department of Workforce Services Imaging Operations at P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find your nearest local office by visiting the federal SNAP office directory. On that page, select the “State List of Local Office Locations” for an up-to-date list of addresses.

Multi-Lingual Support

Utah provides interpreter services for callers needing language assistance. Support is commonly available in languages like Spanish, Navajo, and Vietnamese. Since a full list of options is not posted online, you should call the main phone number for EBT customer service in Utah and request an interpreter when you connect with a representative.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT cards are a convenient way to access benefits, you might occasionally run into problems. Common issues range from a lost card to a delayed deposit, but most can be resolved with a few simple steps.

Lost or Stolen Card

A lost or stolen card requires immediate action to protect your benefits. You must report it as soon as you notice it's missing to prevent unauthorized use. This is a common reason people seek customer service for EBT in Utah.

Call the Horizon Card Helpdesk at 1-800-997-4444 to report the card lost or stolen.
Verify your identity so the representative can freeze the account.
Ask for a replacement card and confirm your mailing address.
Replacement cards are typically delivered in 7–10 business days.
When the new card arrives, call to activate it and select a new PIN.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or suspecting it has been compromised can be stressful, but resetting it is straightforward. Maintaining a secure PIN is important for protecting your account.

Call the Helpdesk and choose the prompt for a PIN change or reset.
Pass the identity check by providing your card details and other information.
Enter a new four-digit PIN, avoiding easy-to-guess patterns.
Confirm the PIN change and test it at a store or ATM before making large purchases.

Suspicious or Incorrect Transactions

If you notice transactions you don't recognize, it's important to act quickly. You can review your transaction history on ConnectEBT.com or through the automated phone system to confirm any suspicious activity.

If you find unauthorized charges, call customer service right away to file a transaction dispute.
Provide the date, amount, and merchant for each disputed charge.
Complete and return any dispute forms the processor sends you.
Follow up weekly until the investigation is closed and funds are credited back.

Delayed or Missing Monthly Benefit Deposit

Sometimes benefits don't appear on the expected day. You can check the EBT deposit schedule for Utah to confirm your issuance date, as holidays or weekends can cause delays. If the date has passed, check your balance to see if the deposit is pending.

You can use a free app like Benny to track your SNAP and EBT Cash balance or use the state's automated phone system. If no deposit is listed, review recent case notices for any outstanding paperwork that could have put your case on hold.

If you suspect an issue, calling the Utah EBT customer service number may clarify if a system error or eligibility change is blocking the deposit.
Once any holds are cleared, the missed deposit usually appears within 24 hours.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases. You can earn rewards at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. This is a simple way to manage your funds without contacting customer service for EBT in Utah.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your benefits doesn't have to be a stressful process, whether you need to find the right contact for EBT customer service in Utah or are just starting your application. This guide provides clear, step-by-step instructions for common issues, like replacing a lost card, resetting your PIN, or finding the Utah EBT customer service number to report a suspicious transaction.

How to Contact EBT Customer Service in Utah

You can get assistance with your benefits through several different channels.

Phone: The primary Utah EBT customer service number for card-related issues is the Horizon Card Helpdesk at 1-800-997-4444, which is available 24/7.

For questions about your case or eligibility, contact the Department of Workforce Services at 801-526-0950 (Salt Lake area) or 1-866-435-7414 (toll-free) during business hours. TTY/Relay services for callers who are deaf or hard of hearing are available by dialing 711.
Email: The program does not publish a public email address. If you need customer service for EBT in Utah, you must call one of the phone numbers or find contact options on the DWS eligibility page.
Mail: To submit required EBT or SNAP paperwork, you can send documents to the Department of Workforce Services Imaging Operations at P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find your nearest local office by visiting the federal SNAP office directory. On that page, select the “State List of Local Office Locations” for an up-to-date list of addresses.

Multi-Lingual Support

Utah provides interpreter services for callers needing language assistance. Support is commonly available in languages like Spanish, Navajo, and Vietnamese. Since a full list of options is not posted online, you should call the main phone number for EBT customer service in Utah and request an interpreter when you connect with a representative.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT cards are a convenient way to access benefits, you might occasionally run into problems. Common issues range from a lost card to a delayed deposit, but most can be resolved with a few simple steps.

Lost or Stolen Card

A lost or stolen card requires immediate action to protect your benefits. You must report it as soon as you notice it's missing to prevent unauthorized use. This is a common reason people seek customer service for EBT in Utah.

Call the Horizon Card Helpdesk at 1-800-997-4444 to report the card lost or stolen.
Verify your identity so the representative can freeze the account.
Ask for a replacement card and confirm your mailing address.
Replacement cards are typically delivered in 7–10 business days.
When the new card arrives, call to activate it and select a new PIN.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or suspecting it has been compromised can be stressful, but resetting it is straightforward. Maintaining a secure PIN is important for protecting your account.

Call the Helpdesk and choose the prompt for a PIN change or reset.
Pass the identity check by providing your card details and other information.
Enter a new four-digit PIN, avoiding easy-to-guess patterns.
Confirm the PIN change and test it at a store or ATM before making large purchases.

Suspicious or Incorrect Transactions

If you notice transactions you don't recognize, it's important to act quickly. You can review your transaction history on ConnectEBT.com or through the automated phone system to confirm any suspicious activity.

If you find unauthorized charges, call customer service right away to file a transaction dispute.
Provide the date, amount, and merchant for each disputed charge.
Complete and return any dispute forms the processor sends you.
Follow up weekly until the investigation is closed and funds are credited back.

Delayed or Missing Monthly Benefit Deposit

Sometimes benefits don't appear on the expected day. You can check the EBT deposit schedule for Utah to confirm your issuance date, as holidays or weekends can cause delays. If the date has passed, check your balance to see if the deposit is pending.

You can use a free app like Benny to track your SNAP and EBT Cash balance or use the state's automated phone system. If no deposit is listed, review recent case notices for any outstanding paperwork that could have put your case on hold.

If you suspect an issue, calling the Utah EBT customer service number may clarify if a system error or eligibility change is blocking the deposit.
Once any holds are cleared, the missed deposit usually appears within 24 hours.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases. You can earn rewards at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. This is a simple way to manage your funds without contacting customer service for EBT in Utah.

Download Benny to take control of your spending and get more out of your EBT benefits.