South Dakota EBT Customer Service: How to Get Help & Common Issues

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Dealing with your EBT benefits in South Dakota doesn't have to be a complicated process. Whether you're an existing recipient who must replace a lost card or report fraud, or you're new to the program with questions about applying, this guide provides simple instructions for contacting customer service and resolving common issues quickly.

How to Contact EBT Customer Service in South Dakota

You can reach the South Dakota EBT customer service team through several different channels depending on your needs.

Phone: For most issues, call the 24/7 Cardholder Customer Service line at 800-604-5099 for help with your balance, PIN, or lost cards. For other needs, you can call the Program Office at 605-773-6527 during business hours, the SNAP Information Line at 877-999-5612, or the 24-hour Benefit-Fraud Hotline at 800-765-7867.
Email: South Dakota does not publish a dedicated customer service email address for EBT inquiries. If you need to send an email, it is best to call one of the phone numbers first to obtain the correct contact information for your specific situation.
Mail: If you need to send documents or written correspondence, address it to the South Dakota Department of Social Services – Economic Assistance Division, 700 Governors Drive, Pierre, SD 57501-2291. Be sure to include “ATTN: EBT” on your correspondence to direct it properly.
In-Person: To speak with someone face-to-face or to find a local branch address, use the Department of Social Services Find Your Local Office directory. This tool provides phone, fax, and mailing information for each county office in the state.

Multi-Lingual Support

South Dakota EBT customer service offers interpreter services for many languages. While the automated phone system has menus in English and Spanish, live representatives can connect you to an interpreter for other languages like Lakota and Vietnamese. Additional language support is available upon request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a declined transaction at the checkout counter, various issues can arise. Understanding how to address these common problems quickly can help you protect your benefits and restore your access to them without unnecessary delays.

Lost, Stolen, or Damaged EBT Card

If your South Dakota EBT card is lost, damaged, or you suspect theft, taking immediate action is necessary to protect your balance. Misplacing your card or noticing unauthorized charges requires a swift response to freeze the account and request a replacement.

Call the EBT customer service line at 800-604-5099 as soon as you notice an issue to have the agent freeze your account.
Request a new card through the phone system, the ebtEDGE mobile app, or the online cardholder portal. Households are limited to two replacement cards per federal fiscal year.
If benefits were stolen, inform the agent you need to file a theft claim. You must follow up with your local DSS benefits specialist within 30 days to seek reimbursement.
Confirm your mailing address during the call. A new card typically arrives in 7–10 business days, but you can inquire about expedited pickup at a local office.
Once the new card arrives, you must activate it and set a new PIN before you can use it for purchases.

Forgotten or Locked PIN

Your four-digit PIN is required for all purchases. Entering the wrong PIN three times in a single day will lock your card until the following day. If you cannot remember your PIN or believe it has been compromised, you should reset it immediately.

If you think you remember the PIN, you can re-enter it carefully. You have two more attempts that day before the card locks.
If you have forgotten the PIN, you can select a new one using the ebtEDGE app, the ebtEDGE.com portal, or by calling customer service and following the automated prompts.
Create a strong PIN that is not easy to guess, such as a birthday or address. Never write the PIN on your card or store it nearby.
After changing your PIN, you can confirm it works by making a small purchase or checking your balance.

Benefits Not Showing or Delayed Deposit

If your expected SNAP deposit is missing, it could be due to processing delays, holidays, or outdated account information. First, compare your regular issuance date to the current South Dakota deposit schedule, as payments falling on weekends or holidays are often posted the next business day.

Confirm the funds are truly absent. You can check your balance using your last store receipt or a free app like Benny, which tracks your real-time SNAP and EBT Cash balance.
Review recent mail, emails, or portal messages for any notices about recertification or requests for documents that could put a hold on your account.
If your application or renewal is still processing, contact your DSS benefits specialist to confirm they have all the necessary paperwork.

Card Declined or Error Messages at Checkout

Sometimes a card is declined at checkout due to a terminal error, even when you have sufficient funds and the correct PIN. Messages like “card not on file” or “inactive card” can point to specific issues that need to be resolved.

Write down the exact error message along with the date, time, and store where the transaction failed.
Verify your balance. If the issue is insufficient funds, you will need to remove items or pay the difference with another method.
An “invalid PIN” error requires you to reset your PIN.
An “inactive card” or “card not on file” message often means the card was not activated or was previously reported lost. Call customer service to reactivate it or order a replacement.
If you suspect a terminal glitch, ask the cashier to rerun the transaction at a different register.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool for tracking your real-time SNAP and EBT Cash balance. You can also get cash back on eligible purchases at stores like Walmart, Target, and Costco. To begin, connect your EBT card to the app. After shopping, scan your receipt with Benny to get cashback on qualifying items.

Download Benny to manage your spending and make the most of your EBT benefits.

SHARE

Dealing with your EBT benefits in South Dakota doesn't have to be a complicated process. Whether you're an existing recipient who must replace a lost card or report fraud, or you're new to the program with questions about applying, this guide provides simple instructions for contacting customer service and resolving common issues quickly.

How to Contact EBT Customer Service in South Dakota

You can reach the South Dakota EBT customer service team through several different channels depending on your needs.

Phone: For most issues, call the 24/7 Cardholder Customer Service line at 800-604-5099 for help with your balance, PIN, or lost cards. For other needs, you can call the Program Office at 605-773-6527 during business hours, the SNAP Information Line at 877-999-5612, or the 24-hour Benefit-Fraud Hotline at 800-765-7867.
Email: South Dakota does not publish a dedicated customer service email address for EBT inquiries. If you need to send an email, it is best to call one of the phone numbers first to obtain the correct contact information for your specific situation.
Mail: If you need to send documents or written correspondence, address it to the South Dakota Department of Social Services – Economic Assistance Division, 700 Governors Drive, Pierre, SD 57501-2291. Be sure to include “ATTN: EBT” on your correspondence to direct it properly.
In-Person: To speak with someone face-to-face or to find a local branch address, use the Department of Social Services Find Your Local Office directory. This tool provides phone, fax, and mailing information for each county office in the state.

Multi-Lingual Support

South Dakota EBT customer service offers interpreter services for many languages. While the automated phone system has menus in English and Spanish, live representatives can connect you to an interpreter for other languages like Lakota and Vietnamese. Additional language support is available upon request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a declined transaction at the checkout counter, various issues can arise. Understanding how to address these common problems quickly can help you protect your benefits and restore your access to them without unnecessary delays.

Lost, Stolen, or Damaged EBT Card

If your South Dakota EBT card is lost, damaged, or you suspect theft, taking immediate action is necessary to protect your balance. Misplacing your card or noticing unauthorized charges requires a swift response to freeze the account and request a replacement.

Call the EBT customer service line at 800-604-5099 as soon as you notice an issue to have the agent freeze your account.
Request a new card through the phone system, the ebtEDGE mobile app, or the online cardholder portal. Households are limited to two replacement cards per federal fiscal year.
If benefits were stolen, inform the agent you need to file a theft claim. You must follow up with your local DSS benefits specialist within 30 days to seek reimbursement.
Confirm your mailing address during the call. A new card typically arrives in 7–10 business days, but you can inquire about expedited pickup at a local office.
Once the new card arrives, you must activate it and set a new PIN before you can use it for purchases.

Forgotten or Locked PIN

Your four-digit PIN is required for all purchases. Entering the wrong PIN three times in a single day will lock your card until the following day. If you cannot remember your PIN or believe it has been compromised, you should reset it immediately.

If you think you remember the PIN, you can re-enter it carefully. You have two more attempts that day before the card locks.
If you have forgotten the PIN, you can select a new one using the ebtEDGE app, the ebtEDGE.com portal, or by calling customer service and following the automated prompts.
Create a strong PIN that is not easy to guess, such as a birthday or address. Never write the PIN on your card or store it nearby.
After changing your PIN, you can confirm it works by making a small purchase or checking your balance.

Benefits Not Showing or Delayed Deposit

If your expected SNAP deposit is missing, it could be due to processing delays, holidays, or outdated account information. First, compare your regular issuance date to the current South Dakota deposit schedule, as payments falling on weekends or holidays are often posted the next business day.

Confirm the funds are truly absent. You can check your balance using your last store receipt or a free app like Benny, which tracks your real-time SNAP and EBT Cash balance.
Review recent mail, emails, or portal messages for any notices about recertification or requests for documents that could put a hold on your account.
If your application or renewal is still processing, contact your DSS benefits specialist to confirm they have all the necessary paperwork.

Card Declined or Error Messages at Checkout

Sometimes a card is declined at checkout due to a terminal error, even when you have sufficient funds and the correct PIN. Messages like “card not on file” or “inactive card” can point to specific issues that need to be resolved.

Write down the exact error message along with the date, time, and store where the transaction failed.
Verify your balance. If the issue is insufficient funds, you will need to remove items or pay the difference with another method.
An “invalid PIN” error requires you to reset your PIN.
An “inactive card” or “card not on file” message often means the card was not activated or was previously reported lost. Call customer service to reactivate it or order a replacement.
If you suspect a terminal glitch, ask the cashier to rerun the transaction at a different register.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool for tracking your real-time SNAP and EBT Cash balance. You can also get cash back on eligible purchases at stores like Walmart, Target, and Costco. To begin, connect your EBT card to the app. After shopping, scan your receipt with Benny to get cashback on qualifying items.

Download Benny to manage your spending and make the most of your EBT benefits.

SHARE

Dealing with your EBT benefits in South Dakota doesn't have to be a complicated process. Whether you're an existing recipient who must replace a lost card or report fraud, or you're new to the program with questions about applying, this guide provides simple instructions for contacting customer service and resolving common issues quickly.

How to Contact EBT Customer Service in South Dakota

You can reach the South Dakota EBT customer service team through several different channels depending on your needs.

Phone: For most issues, call the 24/7 Cardholder Customer Service line at 800-604-5099 for help with your balance, PIN, or lost cards. For other needs, you can call the Program Office at 605-773-6527 during business hours, the SNAP Information Line at 877-999-5612, or the 24-hour Benefit-Fraud Hotline at 800-765-7867.
Email: South Dakota does not publish a dedicated customer service email address for EBT inquiries. If you need to send an email, it is best to call one of the phone numbers first to obtain the correct contact information for your specific situation.
Mail: If you need to send documents or written correspondence, address it to the South Dakota Department of Social Services – Economic Assistance Division, 700 Governors Drive, Pierre, SD 57501-2291. Be sure to include “ATTN: EBT” on your correspondence to direct it properly.
In-Person: To speak with someone face-to-face or to find a local branch address, use the Department of Social Services Find Your Local Office directory. This tool provides phone, fax, and mailing information for each county office in the state.

Multi-Lingual Support

South Dakota EBT customer service offers interpreter services for many languages. While the automated phone system has menus in English and Spanish, live representatives can connect you to an interpreter for other languages like Lakota and Vietnamese. Additional language support is available upon request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a declined transaction at the checkout counter, various issues can arise. Understanding how to address these common problems quickly can help you protect your benefits and restore your access to them without unnecessary delays.

Lost, Stolen, or Damaged EBT Card

If your South Dakota EBT card is lost, damaged, or you suspect theft, taking immediate action is necessary to protect your balance. Misplacing your card or noticing unauthorized charges requires a swift response to freeze the account and request a replacement.

Call the EBT customer service line at 800-604-5099 as soon as you notice an issue to have the agent freeze your account.
Request a new card through the phone system, the ebtEDGE mobile app, or the online cardholder portal. Households are limited to two replacement cards per federal fiscal year.
If benefits were stolen, inform the agent you need to file a theft claim. You must follow up with your local DSS benefits specialist within 30 days to seek reimbursement.
Confirm your mailing address during the call. A new card typically arrives in 7–10 business days, but you can inquire about expedited pickup at a local office.
Once the new card arrives, you must activate it and set a new PIN before you can use it for purchases.

Forgotten or Locked PIN

Your four-digit PIN is required for all purchases. Entering the wrong PIN three times in a single day will lock your card until the following day. If you cannot remember your PIN or believe it has been compromised, you should reset it immediately.

If you think you remember the PIN, you can re-enter it carefully. You have two more attempts that day before the card locks.
If you have forgotten the PIN, you can select a new one using the ebtEDGE app, the ebtEDGE.com portal, or by calling customer service and following the automated prompts.
Create a strong PIN that is not easy to guess, such as a birthday or address. Never write the PIN on your card or store it nearby.
After changing your PIN, you can confirm it works by making a small purchase or checking your balance.

Benefits Not Showing or Delayed Deposit

If your expected SNAP deposit is missing, it could be due to processing delays, holidays, or outdated account information. First, compare your regular issuance date to the current South Dakota deposit schedule, as payments falling on weekends or holidays are often posted the next business day.

Confirm the funds are truly absent. You can check your balance using your last store receipt or a free app like Benny, which tracks your real-time SNAP and EBT Cash balance.
Review recent mail, emails, or portal messages for any notices about recertification or requests for documents that could put a hold on your account.
If your application or renewal is still processing, contact your DSS benefits specialist to confirm they have all the necessary paperwork.

Card Declined or Error Messages at Checkout

Sometimes a card is declined at checkout due to a terminal error, even when you have sufficient funds and the correct PIN. Messages like “card not on file” or “inactive card” can point to specific issues that need to be resolved.

Write down the exact error message along with the date, time, and store where the transaction failed.
Verify your balance. If the issue is insufficient funds, you will need to remove items or pay the difference with another method.
An “invalid PIN” error requires you to reset your PIN.
An “inactive card” or “card not on file” message often means the card was not activated or was previously reported lost. Call customer service to reactivate it or order a replacement.
If you suspect a terminal glitch, ask the cashier to rerun the transaction at a different register.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool for tracking your real-time SNAP and EBT Cash balance. You can also get cash back on eligible purchases at stores like Walmart, Target, and Costco. To begin, connect your EBT card to the app. After shopping, scan your receipt with Benny to get cashback on qualifying items.

Download Benny to manage your spending and make the most of your EBT benefits.

SHARE

Dealing with your EBT benefits in South Dakota doesn't have to be a complicated process. Whether you're an existing recipient who must replace a lost card or report fraud, or you're new to the program with questions about applying, this guide provides simple instructions for contacting customer service and resolving common issues quickly.

How to Contact EBT Customer Service in South Dakota

You can reach the South Dakota EBT customer service team through several different channels depending on your needs.

Phone: For most issues, call the 24/7 Cardholder Customer Service line at 800-604-5099 for help with your balance, PIN, or lost cards. For other needs, you can call the Program Office at 605-773-6527 during business hours, the SNAP Information Line at 877-999-5612, or the 24-hour Benefit-Fraud Hotline at 800-765-7867.
Email: South Dakota does not publish a dedicated customer service email address for EBT inquiries. If you need to send an email, it is best to call one of the phone numbers first to obtain the correct contact information for your specific situation.
Mail: If you need to send documents or written correspondence, address it to the South Dakota Department of Social Services – Economic Assistance Division, 700 Governors Drive, Pierre, SD 57501-2291. Be sure to include “ATTN: EBT” on your correspondence to direct it properly.
In-Person: To speak with someone face-to-face or to find a local branch address, use the Department of Social Services Find Your Local Office directory. This tool provides phone, fax, and mailing information for each county office in the state.

Multi-Lingual Support

South Dakota EBT customer service offers interpreter services for many languages. While the automated phone system has menus in English and Spanish, live representatives can connect you to an interpreter for other languages like Lakota and Vietnamese. Additional language support is available upon request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a declined transaction at the checkout counter, various issues can arise. Understanding how to address these common problems quickly can help you protect your benefits and restore your access to them without unnecessary delays.

Lost, Stolen, or Damaged EBT Card

If your South Dakota EBT card is lost, damaged, or you suspect theft, taking immediate action is necessary to protect your balance. Misplacing your card or noticing unauthorized charges requires a swift response to freeze the account and request a replacement.

Call the EBT customer service line at 800-604-5099 as soon as you notice an issue to have the agent freeze your account.
Request a new card through the phone system, the ebtEDGE mobile app, or the online cardholder portal. Households are limited to two replacement cards per federal fiscal year.
If benefits were stolen, inform the agent you need to file a theft claim. You must follow up with your local DSS benefits specialist within 30 days to seek reimbursement.
Confirm your mailing address during the call. A new card typically arrives in 7–10 business days, but you can inquire about expedited pickup at a local office.
Once the new card arrives, you must activate it and set a new PIN before you can use it for purchases.

Forgotten or Locked PIN

Your four-digit PIN is required for all purchases. Entering the wrong PIN three times in a single day will lock your card until the following day. If you cannot remember your PIN or believe it has been compromised, you should reset it immediately.

If you think you remember the PIN, you can re-enter it carefully. You have two more attempts that day before the card locks.
If you have forgotten the PIN, you can select a new one using the ebtEDGE app, the ebtEDGE.com portal, or by calling customer service and following the automated prompts.
Create a strong PIN that is not easy to guess, such as a birthday or address. Never write the PIN on your card or store it nearby.
After changing your PIN, you can confirm it works by making a small purchase or checking your balance.

Benefits Not Showing or Delayed Deposit

If your expected SNAP deposit is missing, it could be due to processing delays, holidays, or outdated account information. First, compare your regular issuance date to the current South Dakota deposit schedule, as payments falling on weekends or holidays are often posted the next business day.

Confirm the funds are truly absent. You can check your balance using your last store receipt or a free app like Benny, which tracks your real-time SNAP and EBT Cash balance.
Review recent mail, emails, or portal messages for any notices about recertification or requests for documents that could put a hold on your account.
If your application or renewal is still processing, contact your DSS benefits specialist to confirm they have all the necessary paperwork.

Card Declined or Error Messages at Checkout

Sometimes a card is declined at checkout due to a terminal error, even when you have sufficient funds and the correct PIN. Messages like “card not on file” or “inactive card” can point to specific issues that need to be resolved.

Write down the exact error message along with the date, time, and store where the transaction failed.
Verify your balance. If the issue is insufficient funds, you will need to remove items or pay the difference with another method.
An “invalid PIN” error requires you to reset your PIN.
An “inactive card” or “card not on file” message often means the card was not activated or was previously reported lost. Call customer service to reactivate it or order a replacement.
If you suspect a terminal glitch, ask the cashier to rerun the transaction at a different register.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool for tracking your real-time SNAP and EBT Cash balance. You can also get cash back on eligible purchases at stores like Walmart, Target, and Costco. To begin, connect your EBT card to the app. After shopping, scan your receipt with Benny to get cashback on qualifying items.

Download Benny to manage your spending and make the most of your EBT benefits.

SHARE

Dealing with your EBT benefits in South Dakota doesn't have to be a complicated process. Whether you're an existing recipient who must replace a lost card or report fraud, or you're new to the program with questions about applying, this guide provides simple instructions for contacting customer service and resolving common issues quickly.

How to Contact EBT Customer Service in South Dakota

You can reach the South Dakota EBT customer service team through several different channels depending on your needs.

Phone: For most issues, call the 24/7 Cardholder Customer Service line at 800-604-5099 for help with your balance, PIN, or lost cards. For other needs, you can call the Program Office at 605-773-6527 during business hours, the SNAP Information Line at 877-999-5612, or the 24-hour Benefit-Fraud Hotline at 800-765-7867.
Email: South Dakota does not publish a dedicated customer service email address for EBT inquiries. If you need to send an email, it is best to call one of the phone numbers first to obtain the correct contact information for your specific situation.
Mail: If you need to send documents or written correspondence, address it to the South Dakota Department of Social Services – Economic Assistance Division, 700 Governors Drive, Pierre, SD 57501-2291. Be sure to include “ATTN: EBT” on your correspondence to direct it properly.
In-Person: To speak with someone face-to-face or to find a local branch address, use the Department of Social Services Find Your Local Office directory. This tool provides phone, fax, and mailing information for each county office in the state.

Multi-Lingual Support

South Dakota EBT customer service offers interpreter services for many languages. While the automated phone system has menus in English and Spanish, live representatives can connect you to an interpreter for other languages like Lakota and Vietnamese. Additional language support is available upon request.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a declined transaction at the checkout counter, various issues can arise. Understanding how to address these common problems quickly can help you protect your benefits and restore your access to them without unnecessary delays.

Lost, Stolen, or Damaged EBT Card

If your South Dakota EBT card is lost, damaged, or you suspect theft, taking immediate action is necessary to protect your balance. Misplacing your card or noticing unauthorized charges requires a swift response to freeze the account and request a replacement.

Call the EBT customer service line at 800-604-5099 as soon as you notice an issue to have the agent freeze your account.
Request a new card through the phone system, the ebtEDGE mobile app, or the online cardholder portal. Households are limited to two replacement cards per federal fiscal year.
If benefits were stolen, inform the agent you need to file a theft claim. You must follow up with your local DSS benefits specialist within 30 days to seek reimbursement.
Confirm your mailing address during the call. A new card typically arrives in 7–10 business days, but you can inquire about expedited pickup at a local office.
Once the new card arrives, you must activate it and set a new PIN before you can use it for purchases.

Forgotten or Locked PIN

Your four-digit PIN is required for all purchases. Entering the wrong PIN three times in a single day will lock your card until the following day. If you cannot remember your PIN or believe it has been compromised, you should reset it immediately.

If you think you remember the PIN, you can re-enter it carefully. You have two more attempts that day before the card locks.
If you have forgotten the PIN, you can select a new one using the ebtEDGE app, the ebtEDGE.com portal, or by calling customer service and following the automated prompts.
Create a strong PIN that is not easy to guess, such as a birthday or address. Never write the PIN on your card or store it nearby.
After changing your PIN, you can confirm it works by making a small purchase or checking your balance.

Benefits Not Showing or Delayed Deposit

If your expected SNAP deposit is missing, it could be due to processing delays, holidays, or outdated account information. First, compare your regular issuance date to the current South Dakota deposit schedule, as payments falling on weekends or holidays are often posted the next business day.

Confirm the funds are truly absent. You can check your balance using your last store receipt or a free app like Benny, which tracks your real-time SNAP and EBT Cash balance.
Review recent mail, emails, or portal messages for any notices about recertification or requests for documents that could put a hold on your account.
If your application or renewal is still processing, contact your DSS benefits specialist to confirm they have all the necessary paperwork.

Card Declined or Error Messages at Checkout

Sometimes a card is declined at checkout due to a terminal error, even when you have sufficient funds and the correct PIN. Messages like “card not on file” or “inactive card” can point to specific issues that need to be resolved.

Write down the exact error message along with the date, time, and store where the transaction failed.
Verify your balance. If the issue is insufficient funds, you will need to remove items or pay the difference with another method.
An “invalid PIN” error requires you to reset your PIN.
An “inactive card” or “card not on file” message often means the card was not activated or was previously reported lost. Call customer service to reactivate it or order a replacement.
If you suspect a terminal glitch, ask the cashier to rerun the transaction at a different register.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool for tracking your real-time SNAP and EBT Cash balance. You can also get cash back on eligible purchases at stores like Walmart, Target, and Costco. To begin, connect your EBT card to the app. After shopping, scan your receipt with Benny to get cashback on qualifying items.

Download Benny to manage your spending and make the most of your EBT benefits.