Indiana EBT Customer Service: How to Get Help & Common Issues

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Managing your EBT benefits doesn't have to be a stressful experience, whether you're an existing cardholder or a new applicant with questions. From replacing a lost card and resetting your PIN to reporting a suspicious transaction, this guide provides clear, step-by-step instructions on how to contact EBT customer service in Indiana and resolve common issues quickly.

How to Contact EBT Customer Service in Indiana

You can get help with your EBT card through several different channels, including by phone, mail, or in person.

Phone: The primary Indiana EBT customer service number is 877-768-5098. This line is available 24/7 for issues like setting up a PIN, checking your balance, or reporting a lost or stolen card.
For questions about eligibility or benefits, call the FSSA Division of Family Resources at 800-403-0864 on weekdays. This line provides another option for EBT customer service in Indiana and can provide details from the Hoosier Works card program.
Email: The state does not publish a dedicated email address for EBT support. For direct assistance, you should use one of the phone numbers listed above.
Mail: While not the fastest method for customer service for EBT in Indiana, you can send correspondence to the Family and Social Services Administration's main office at 402 W. Washington Street, Indianapolis, IN 46204.
In-Person: To speak with someone face-to-face, you can visit a local Division of Family Resources office. Use the state's Find My Local DFR Office tool to get the address and hours for the location nearest you.

Multi-Lingual Support

Indiana provides interpretation services for those seeking customer service for EBT in Indiana. The automated phone system has a Spanish option, while live agents can connect an interpreter for languages like Spanish, Burmese, and Arabic. For other languages, call 800-403-0864 to request assistance. More information is available in a language access report.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Hoosier Works EBT card is a convenient way to access your benefits, you might occasionally run into problems. From a lost card to a forgotten PIN, knowing the right steps to take can resolve these issues quickly. Here are some of the most common problems and their solutions.

Lost or Stolen Hoosier Works EBT Card

A lost or stolen card can be stressful, but taking immediate action is the best way to protect your benefits. The first step is to deactivate the card so no one else can use it. For this, you will need to contact the customer service for EBT in Indiana.

Immediately call the Hoosier Works EBT Customer Service at 1-877-768-5098. Choose the option to report your card lost or stolen to deactivate it.
You will need to verify your identity with your card number or your Social Security number, date of birth, and ZIP code.
Request a replacement card and confirm your mailing address. You can ask if an expedited pickup at a local Division of Family Resources (DFR) office is possible.
Your new card should arrive within 3-5 business days. You must call the same number to set a new PIN before you can use it.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or having it locked after too many wrong attempts is a frequent issue. Fortunately, resetting it is a straightforward process that you can handle over the phone without needing to know your old PIN. The Indiana EBT customer service number is available 24/7 for these situations.

Call the customer service line and select the “PIN change” option to follow the automated steps.
Enter your card number and other identifying information, then select a new 4-digit PIN that is hard to guess.
If your card was locked from four incorrect PIN attempts, it will reactivate automatically after midnight or once you reset the PIN.
Test your new PIN by checking your balance or making a small purchase.

Card Will Not Swipe or Transaction Keeps Declining

If your card will not swipe or a transaction is declined, it could be due to several reasons, from a damaged card to insufficient funds. Before contacting support, there are a few things you can check yourself.

First, inspect the card for any damage like cracks or a bent magnetic strip. If it's damaged or expired, you'll need to request a free replacement.
You can check your balance with a free app like Benny, which shows your SNAP and EBT Cash funds, or by visiting ConnectEBT.com. A full guide on how to check your EBT balance is also available.
Ask the cashier to try entering the card number manually. If that does not work, there might be a system outage at the store or statewide.
If it is a new card, make sure you have completed the activation process before trying to use it.

Suspected Fraud or Missing Benefits

Discovering unauthorized transactions or missing benefits from your account requires immediate action to prevent further loss. This is a serious issue, and there are specific steps to report the fraud and potentially recover your funds. Good EBT customer service in Indiana can help you navigate this.

The moment you suspect fraud, call to freeze your card and change your PIN. This is the most important step to stop additional theft.
File a police report and keep the report number. You may need it when seeking reimbursement for stolen benefits.
Request a new card so the compromised card number cannot be used again.
To protect your benefits in the future, always cover the keypad when entering your PIN and inspect card readers for any unusual attachments. These could be skimming devices.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a stressful experience, whether you're an existing cardholder or a new applicant with questions. From replacing a lost card and resetting your PIN to reporting a suspicious transaction, this guide provides clear, step-by-step instructions on how to contact EBT customer service in Indiana and resolve common issues quickly.

How to Contact EBT Customer Service in Indiana

You can get help with your EBT card through several different channels, including by phone, mail, or in person.

Phone: The primary Indiana EBT customer service number is 877-768-5098. This line is available 24/7 for issues like setting up a PIN, checking your balance, or reporting a lost or stolen card.
For questions about eligibility or benefits, call the FSSA Division of Family Resources at 800-403-0864 on weekdays. This line provides another option for EBT customer service in Indiana and can provide details from the Hoosier Works card program.
Email: The state does not publish a dedicated email address for EBT support. For direct assistance, you should use one of the phone numbers listed above.
Mail: While not the fastest method for customer service for EBT in Indiana, you can send correspondence to the Family and Social Services Administration's main office at 402 W. Washington Street, Indianapolis, IN 46204.
In-Person: To speak with someone face-to-face, you can visit a local Division of Family Resources office. Use the state's Find My Local DFR Office tool to get the address and hours for the location nearest you.

Multi-Lingual Support

Indiana provides interpretation services for those seeking customer service for EBT in Indiana. The automated phone system has a Spanish option, while live agents can connect an interpreter for languages like Spanish, Burmese, and Arabic. For other languages, call 800-403-0864 to request assistance. More information is available in a language access report.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Hoosier Works EBT card is a convenient way to access your benefits, you might occasionally run into problems. From a lost card to a forgotten PIN, knowing the right steps to take can resolve these issues quickly. Here are some of the most common problems and their solutions.

Lost or Stolen Hoosier Works EBT Card

A lost or stolen card can be stressful, but taking immediate action is the best way to protect your benefits. The first step is to deactivate the card so no one else can use it. For this, you will need to contact the customer service for EBT in Indiana.

Immediately call the Hoosier Works EBT Customer Service at 1-877-768-5098. Choose the option to report your card lost or stolen to deactivate it.
You will need to verify your identity with your card number or your Social Security number, date of birth, and ZIP code.
Request a replacement card and confirm your mailing address. You can ask if an expedited pickup at a local Division of Family Resources (DFR) office is possible.
Your new card should arrive within 3-5 business days. You must call the same number to set a new PIN before you can use it.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or having it locked after too many wrong attempts is a frequent issue. Fortunately, resetting it is a straightforward process that you can handle over the phone without needing to know your old PIN. The Indiana EBT customer service number is available 24/7 for these situations.

Call the customer service line and select the “PIN change” option to follow the automated steps.
Enter your card number and other identifying information, then select a new 4-digit PIN that is hard to guess.
If your card was locked from four incorrect PIN attempts, it will reactivate automatically after midnight or once you reset the PIN.
Test your new PIN by checking your balance or making a small purchase.

Card Will Not Swipe or Transaction Keeps Declining

If your card will not swipe or a transaction is declined, it could be due to several reasons, from a damaged card to insufficient funds. Before contacting support, there are a few things you can check yourself.

First, inspect the card for any damage like cracks or a bent magnetic strip. If it's damaged or expired, you'll need to request a free replacement.
You can check your balance with a free app like Benny, which shows your SNAP and EBT Cash funds, or by visiting ConnectEBT.com. A full guide on how to check your EBT balance is also available.
Ask the cashier to try entering the card number manually. If that does not work, there might be a system outage at the store or statewide.
If it is a new card, make sure you have completed the activation process before trying to use it.

Suspected Fraud or Missing Benefits

Discovering unauthorized transactions or missing benefits from your account requires immediate action to prevent further loss. This is a serious issue, and there are specific steps to report the fraud and potentially recover your funds. Good EBT customer service in Indiana can help you navigate this.

The moment you suspect fraud, call to freeze your card and change your PIN. This is the most important step to stop additional theft.
File a police report and keep the report number. You may need it when seeking reimbursement for stolen benefits.
Request a new card so the compromised card number cannot be used again.
To protect your benefits in the future, always cover the keypad when entering your PIN and inspect card readers for any unusual attachments. These could be skimming devices.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a stressful experience, whether you're an existing cardholder or a new applicant with questions. From replacing a lost card and resetting your PIN to reporting a suspicious transaction, this guide provides clear, step-by-step instructions on how to contact EBT customer service in Indiana and resolve common issues quickly.

How to Contact EBT Customer Service in Indiana

You can get help with your EBT card through several different channels, including by phone, mail, or in person.

Phone: The primary Indiana EBT customer service number is 877-768-5098. This line is available 24/7 for issues like setting up a PIN, checking your balance, or reporting a lost or stolen card.
For questions about eligibility or benefits, call the FSSA Division of Family Resources at 800-403-0864 on weekdays. This line provides another option for EBT customer service in Indiana and can provide details from the Hoosier Works card program.
Email: The state does not publish a dedicated email address for EBT support. For direct assistance, you should use one of the phone numbers listed above.
Mail: While not the fastest method for customer service for EBT in Indiana, you can send correspondence to the Family and Social Services Administration's main office at 402 W. Washington Street, Indianapolis, IN 46204.
In-Person: To speak with someone face-to-face, you can visit a local Division of Family Resources office. Use the state's Find My Local DFR Office tool to get the address and hours for the location nearest you.

Multi-Lingual Support

Indiana provides interpretation services for those seeking customer service for EBT in Indiana. The automated phone system has a Spanish option, while live agents can connect an interpreter for languages like Spanish, Burmese, and Arabic. For other languages, call 800-403-0864 to request assistance. More information is available in a language access report.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Hoosier Works EBT card is a convenient way to access your benefits, you might occasionally run into problems. From a lost card to a forgotten PIN, knowing the right steps to take can resolve these issues quickly. Here are some of the most common problems and their solutions.

Lost or Stolen Hoosier Works EBT Card

A lost or stolen card can be stressful, but taking immediate action is the best way to protect your benefits. The first step is to deactivate the card so no one else can use it. For this, you will need to contact the customer service for EBT in Indiana.

Immediately call the Hoosier Works EBT Customer Service at 1-877-768-5098. Choose the option to report your card lost or stolen to deactivate it.
You will need to verify your identity with your card number or your Social Security number, date of birth, and ZIP code.
Request a replacement card and confirm your mailing address. You can ask if an expedited pickup at a local Division of Family Resources (DFR) office is possible.
Your new card should arrive within 3-5 business days. You must call the same number to set a new PIN before you can use it.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or having it locked after too many wrong attempts is a frequent issue. Fortunately, resetting it is a straightforward process that you can handle over the phone without needing to know your old PIN. The Indiana EBT customer service number is available 24/7 for these situations.

Call the customer service line and select the “PIN change” option to follow the automated steps.
Enter your card number and other identifying information, then select a new 4-digit PIN that is hard to guess.
If your card was locked from four incorrect PIN attempts, it will reactivate automatically after midnight or once you reset the PIN.
Test your new PIN by checking your balance or making a small purchase.

Card Will Not Swipe or Transaction Keeps Declining

If your card will not swipe or a transaction is declined, it could be due to several reasons, from a damaged card to insufficient funds. Before contacting support, there are a few things you can check yourself.

First, inspect the card for any damage like cracks or a bent magnetic strip. If it's damaged or expired, you'll need to request a free replacement.
You can check your balance with a free app like Benny, which shows your SNAP and EBT Cash funds, or by visiting ConnectEBT.com. A full guide on how to check your EBT balance is also available.
Ask the cashier to try entering the card number manually. If that does not work, there might be a system outage at the store or statewide.
If it is a new card, make sure you have completed the activation process before trying to use it.

Suspected Fraud or Missing Benefits

Discovering unauthorized transactions or missing benefits from your account requires immediate action to prevent further loss. This is a serious issue, and there are specific steps to report the fraud and potentially recover your funds. Good EBT customer service in Indiana can help you navigate this.

The moment you suspect fraud, call to freeze your card and change your PIN. This is the most important step to stop additional theft.
File a police report and keep the report number. You may need it when seeking reimbursement for stolen benefits.
Request a new card so the compromised card number cannot be used again.
To protect your benefits in the future, always cover the keypad when entering your PIN and inspect card readers for any unusual attachments. These could be skimming devices.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a stressful experience, whether you're an existing cardholder or a new applicant with questions. From replacing a lost card and resetting your PIN to reporting a suspicious transaction, this guide provides clear, step-by-step instructions on how to contact EBT customer service in Indiana and resolve common issues quickly.

How to Contact EBT Customer Service in Indiana

You can get help with your EBT card through several different channels, including by phone, mail, or in person.

Phone: The primary Indiana EBT customer service number is 877-768-5098. This line is available 24/7 for issues like setting up a PIN, checking your balance, or reporting a lost or stolen card.
For questions about eligibility or benefits, call the FSSA Division of Family Resources at 800-403-0864 on weekdays. This line provides another option for EBT customer service in Indiana and can provide details from the Hoosier Works card program.
Email: The state does not publish a dedicated email address for EBT support. For direct assistance, you should use one of the phone numbers listed above.
Mail: While not the fastest method for customer service for EBT in Indiana, you can send correspondence to the Family and Social Services Administration's main office at 402 W. Washington Street, Indianapolis, IN 46204.
In-Person: To speak with someone face-to-face, you can visit a local Division of Family Resources office. Use the state's Find My Local DFR Office tool to get the address and hours for the location nearest you.

Multi-Lingual Support

Indiana provides interpretation services for those seeking customer service for EBT in Indiana. The automated phone system has a Spanish option, while live agents can connect an interpreter for languages like Spanish, Burmese, and Arabic. For other languages, call 800-403-0864 to request assistance. More information is available in a language access report.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Hoosier Works EBT card is a convenient way to access your benefits, you might occasionally run into problems. From a lost card to a forgotten PIN, knowing the right steps to take can resolve these issues quickly. Here are some of the most common problems and their solutions.

Lost or Stolen Hoosier Works EBT Card

A lost or stolen card can be stressful, but taking immediate action is the best way to protect your benefits. The first step is to deactivate the card so no one else can use it. For this, you will need to contact the customer service for EBT in Indiana.

Immediately call the Hoosier Works EBT Customer Service at 1-877-768-5098. Choose the option to report your card lost or stolen to deactivate it.
You will need to verify your identity with your card number or your Social Security number, date of birth, and ZIP code.
Request a replacement card and confirm your mailing address. You can ask if an expedited pickup at a local Division of Family Resources (DFR) office is possible.
Your new card should arrive within 3-5 business days. You must call the same number to set a new PIN before you can use it.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or having it locked after too many wrong attempts is a frequent issue. Fortunately, resetting it is a straightforward process that you can handle over the phone without needing to know your old PIN. The Indiana EBT customer service number is available 24/7 for these situations.

Call the customer service line and select the “PIN change” option to follow the automated steps.
Enter your card number and other identifying information, then select a new 4-digit PIN that is hard to guess.
If your card was locked from four incorrect PIN attempts, it will reactivate automatically after midnight or once you reset the PIN.
Test your new PIN by checking your balance or making a small purchase.

Card Will Not Swipe or Transaction Keeps Declining

If your card will not swipe or a transaction is declined, it could be due to several reasons, from a damaged card to insufficient funds. Before contacting support, there are a few things you can check yourself.

First, inspect the card for any damage like cracks or a bent magnetic strip. If it's damaged or expired, you'll need to request a free replacement.
You can check your balance with a free app like Benny, which shows your SNAP and EBT Cash funds, or by visiting ConnectEBT.com. A full guide on how to check your EBT balance is also available.
Ask the cashier to try entering the card number manually. If that does not work, there might be a system outage at the store or statewide.
If it is a new card, make sure you have completed the activation process before trying to use it.

Suspected Fraud or Missing Benefits

Discovering unauthorized transactions or missing benefits from your account requires immediate action to prevent further loss. This is a serious issue, and there are specific steps to report the fraud and potentially recover your funds. Good EBT customer service in Indiana can help you navigate this.

The moment you suspect fraud, call to freeze your card and change your PIN. This is the most important step to stop additional theft.
File a police report and keep the report number. You may need it when seeking reimbursement for stolen benefits.
Request a new card so the compromised card number cannot be used again.
To protect your benefits in the future, always cover the keypad when entering your PIN and inspect card readers for any unusual attachments. These could be skimming devices.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a stressful experience, whether you're an existing cardholder or a new applicant with questions. From replacing a lost card and resetting your PIN to reporting a suspicious transaction, this guide provides clear, step-by-step instructions on how to contact EBT customer service in Indiana and resolve common issues quickly.

How to Contact EBT Customer Service in Indiana

You can get help with your EBT card through several different channels, including by phone, mail, or in person.

Phone: The primary Indiana EBT customer service number is 877-768-5098. This line is available 24/7 for issues like setting up a PIN, checking your balance, or reporting a lost or stolen card.
For questions about eligibility or benefits, call the FSSA Division of Family Resources at 800-403-0864 on weekdays. This line provides another option for EBT customer service in Indiana and can provide details from the Hoosier Works card program.
Email: The state does not publish a dedicated email address for EBT support. For direct assistance, you should use one of the phone numbers listed above.
Mail: While not the fastest method for customer service for EBT in Indiana, you can send correspondence to the Family and Social Services Administration's main office at 402 W. Washington Street, Indianapolis, IN 46204.
In-Person: To speak with someone face-to-face, you can visit a local Division of Family Resources office. Use the state's Find My Local DFR Office tool to get the address and hours for the location nearest you.

Multi-Lingual Support

Indiana provides interpretation services for those seeking customer service for EBT in Indiana. The automated phone system has a Spanish option, while live agents can connect an interpreter for languages like Spanish, Burmese, and Arabic. For other languages, call 800-403-0864 to request assistance. More information is available in a language access report.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Hoosier Works EBT card is a convenient way to access your benefits, you might occasionally run into problems. From a lost card to a forgotten PIN, knowing the right steps to take can resolve these issues quickly. Here are some of the most common problems and their solutions.

Lost or Stolen Hoosier Works EBT Card

A lost or stolen card can be stressful, but taking immediate action is the best way to protect your benefits. The first step is to deactivate the card so no one else can use it. For this, you will need to contact the customer service for EBT in Indiana.

Immediately call the Hoosier Works EBT Customer Service at 1-877-768-5098. Choose the option to report your card lost or stolen to deactivate it.
You will need to verify your identity with your card number or your Social Security number, date of birth, and ZIP code.
Request a replacement card and confirm your mailing address. You can ask if an expedited pickup at a local Division of Family Resources (DFR) office is possible.
Your new card should arrive within 3-5 business days. You must call the same number to set a new PIN before you can use it.

Forgotten, Compromised, or Locked PIN

Forgetting your PIN or having it locked after too many wrong attempts is a frequent issue. Fortunately, resetting it is a straightforward process that you can handle over the phone without needing to know your old PIN. The Indiana EBT customer service number is available 24/7 for these situations.

Call the customer service line and select the “PIN change” option to follow the automated steps.
Enter your card number and other identifying information, then select a new 4-digit PIN that is hard to guess.
If your card was locked from four incorrect PIN attempts, it will reactivate automatically after midnight or once you reset the PIN.
Test your new PIN by checking your balance or making a small purchase.

Card Will Not Swipe or Transaction Keeps Declining

If your card will not swipe or a transaction is declined, it could be due to several reasons, from a damaged card to insufficient funds. Before contacting support, there are a few things you can check yourself.

First, inspect the card for any damage like cracks or a bent magnetic strip. If it's damaged or expired, you'll need to request a free replacement.
You can check your balance with a free app like Benny, which shows your SNAP and EBT Cash funds, or by visiting ConnectEBT.com. A full guide on how to check your EBT balance is also available.
Ask the cashier to try entering the card number manually. If that does not work, there might be a system outage at the store or statewide.
If it is a new card, make sure you have completed the activation process before trying to use it.

Suspected Fraud or Missing Benefits

Discovering unauthorized transactions or missing benefits from your account requires immediate action to prevent further loss. This is a serious issue, and there are specific steps to report the fraud and potentially recover your funds. Good EBT customer service in Indiana can help you navigate this.

The moment you suspect fraud, call to freeze your card and change your PIN. This is the most important step to stop additional theft.
File a police report and keep the report number. You may need it when seeking reimbursement for stolen benefits.
Request a new card so the compromised card number cannot be used again.
To protect your benefits in the future, always cover the keypad when entering your PIN and inspect card readers for any unusual attachments. These could be skimming devices.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.