How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are becoming more common and sophisticated. Recognizing the various forms these scams take is the best way to protect your benefits and respond quickly if your account is compromised.

How EBT Benefits Are Stolen

Thieves use tactics like "smishing" texts that ask for your PIN, fake support numbers, and card skimmers at checkout that clone your card. Criminals then drain your account, often from out-of-state. A frequent EBT balance check in Indiana can help you spot fraud early.

What To Do If Your Benefits Are Stolen

If you suspect theft, immediately lock your card, change your PIN, and call 877-768-5098. While SNAP benefits stolen on or after December 21, 2024, cannot be replaced due to an expired federal program, some stolen TANF EBT Cash may be. This requires emailing EBTfraud@fssa.in.gov and submitting a theft affidavit. It is a good practice to check Indiana EBT balance regularly.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday technical glitches can disrupt access to your benefits. Knowing how to troubleshoot a damaged card, a forgotten PIN, or a delayed deposit can resolve issues quickly.

Card Will Not Swipe, Insert, or Tap

The magnetic stripe or chip on your card is sensitive and can become scratched, bent, or demagnetized. This often happens due to exposure to moisture, extreme heat, or being kept too close to a cell phone magnet.

• Ask the cashier to manually key in the 16-digit card number.

• If the card is physically damaged, request a replacement by calling the EBT Customer Service line at 877-768-5098 or by logging into ConnectEBT.com. The first replacement each calendar year is free.

• Store your new card in a protective sleeve and away from strong magnets to prevent future damage.

Forgotten or Locked PIN

If you enter the wrong PIN three times, your card will automatically lock to prevent unauthorized use. This is a standard security feature to protect your account. A regular EBT balance check in Indiana can help you monitor for any suspicious activity.

• Call the 24-hour EBT Customer Service line at 877-768-5098 and follow the automated prompts to choose a new four-digit PIN.

• Pick a number that is not your date of birth and avoid easy patterns like 1111.

• Never write your PIN on the card itself or give it to store staff.

Benefits Not Deposited on Time

It can be alarming to see a zero balance on your expected deposit date. Often, the reason is simple, as Indiana staggers SNAP deposits throughout the month based on the first letter of your last name. Deposits may also finish processing later on weekends or state holidays.

A pending recertification or an address change awaiting approval can also pause deposits. It is a good practice to check Indiana EBT balance after 6 p.m. on your scheduled day if you do not see the funds in the morning.

• Confirm your scheduled deposit date using the state's alphabetical schedule, which is available on the Hoosier Works Card page.

• You can check your balance using the Benny app, the ConnectEBT website, the toll-free number, or your last store receipt.

• If funds are still missing, check the FSSA Benefits Portal for any pending actions on your case or call the DFR at 800-403-0864 during business hours.