Arkansas EBT Customer Service: How to Get Help & Common Issues
Reach EBT customer service in Arkansas by phone, email, mail, or in-person to fix issues with lost cards, PINs, or SNAP benefits.
Steve Austin
Updated on:
Dec 13, 2025
Published on:
Oct 3, 2025
Arkansas EBT Customer Service: How to Get Help & Common Issues
Reach EBT customer service in Arkansas by phone, email, mail, or in-person to fix issues with lost cards, PINs, or SNAP benefits.
Steve Austin
Updated on:
Dec 13, 2025
Published on:
Oct 3, 2025
Arkansas EBT Customer Service: How to Get Help & Common Issues
Reach EBT customer service in Arkansas by phone, email, mail, or in-person to fix issues with lost cards, PINs, or SNAP benefits.
Steve Austin
Updated on:
Dec 13, 2025
Published on:
Oct 3, 2025
Arkansas EBT Customer Service: How to Get Help & Common Issues
Reach EBT customer service in Arkansas by phone, email, mail, or in-person to fix issues with lost cards, PINs, or SNAP benefits.
Steve Austin
Updated on:
Dec 13, 2025
Published on:
Oct 3, 2025
Arkansas EBT Customer Service: How to Get Help & Common Issues
Reach EBT customer service in Arkansas by phone, email, mail, or in-person to fix issues with lost cards, PINs, or SNAP benefits.
Steve Austin
Updated on:
Dec 13, 2025
Published on:
Oct 3, 2025
SHARE
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Figuring out your EBT benefits can feel complicated, whether you are new to the program or an existing cardholder with an urgent issue. This guide provides clear instructions for common problems like replacing a lost card or resetting a PIN, and shows you all the ways to contact EBT customer service in Arkansas so you can get the help you need without delay.
How to Contact EBT Customer Service in Arkansas
You have several options for contacting EBT customer service in Arkansas, depending on the help you need.
Phone: The primary Arkansas EBT customer service number is 1-800-997-9999. This 24/7 help desk handles card issues like balance inquiries, PIN changes, and lost or stolen cards. For a quick balance check without calling, you can also use an app like Benny.
For questions about case eligibility, call 1-800-482-8988 during business hours. If you need help with the online portal, dial 1-855-372-1084. To report suspected fraud, use the dedicated hotline at 1-800-422-6641. These different lines provide comprehensive customer service for EBT in Arkansas.
Email: The state does not provide a general customer service email. However, you can report suspected fraud by writing to ContactDHSFraud@arkansas.gov. More details are available on the USDA fraud reporting page.
Mail: For matters requiring physical documentation, you can send mail to the Division of County Operations at P.O. Box 1437, Slot S301, Little Rock AR 72203-1437. This is the dedicated address for SNAP and EBT correspondence.
In-Person: You can find your nearest DHS office for face-to-face assistance. The state provides a DHS County Office Map where you can click your county to see the address and phone number for your local branch.
Multi-Lingual Support
Arkansas provides telephone interpretation services for EBT customer service in dozens of languages. While menus offer English and Spanish, and dedicated TTY lines exist for English, Spanish, and Marshallese, you can request an interpreter for other languages like Vietnamese by calling the main help desk. This broad language support is part of the overall customer service for EBT in Arkansas.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, you may occasionally run into issues with your card or benefits. Most problems, from a lost card to a late deposit, have straightforward solutions. Below are some of the most common challenges and how to resolve them quickly.
Lost, Stolen, or Damaged Card
If your card is missing, stolen, or too worn to use, you must act immediately to protect your benefits. The first step is to call the Arkansas EBT customer service number to report the issue and request a replacement.
Call EBT Customer Service at 1-800-997-9999 as soon as you realize the card is gone. Have your Social Security Number or card number available for identity verification.
Ask the representative to cancel the old card and mail a new one. If you have moved, update your address through Access Arkansas or your county DHS office first to prevent delays.
You can keep your current PIN or choose a new one by following the automated prompts during the same call.
Monitor your account for any unauthorized charges while you wait. A replacement card should arrive within three to five business days.
Forgotten, Locked, or Compromised PIN
A forgotten PIN can prevent you from using your benefits, while a compromised one puts your funds at risk. Fortunately, you can get help from EBT customer service in Arkansas to reset it and secure your account.
Dial 1-800-997-9999 and follow the prompts for the PIN-change option to verify your identity and set a new one.
Choose a new four-digit PIN that is hard to guess. To safeguard your account, avoid using simple sequences like 1234 or repeating digits.
If your account was locked after four incorrect PIN attempts, it will automatically unlock the following day. You can then use your new PIN.
Always keep your PIN confidential and never share it. DHS cannot replace benefits that are stolen using your correct PIN.
Benefits Not Deposited or Showing Late
When your monthly benefits don't appear as expected, it can be concerning. Before contacting support, verify your payment date and check for common processing delays that might be the cause.
Confirm your expected payment date by reviewing the Arkansas EBT deposit schedule. Benefits are loaded between the 4th and 13th of each month, depending on the last digit of your SSN.
You can check your balance with a free app like Benny, which shows your real-time SNAP and EBT Cash funds, or by using the automated phone service.
Review your case status online to make sure all your renewal or verification documents have been processed. Incomplete paperwork can cause a hold on your account.
Keep in mind that weekends, holidays, and system-wide technical issues can sometimes delay deposits until the next business day.
Card Declined or Not Working at Checkout
A declined card at the register is often caused by a simple issue that can be quickly resolved. If you encounter this problem, there are a few steps to take before contacting customer service for EBT in Arkansas.
First, confirm you have a sufficient balance for the purchase. You can find a full guide on checking your balance to see all available methods.
Ask the cashier to try the transaction again, perhaps on a different machine. Temporary network outages or point-of-sale equipment failures are common causes for declines.
Inspect your card for physical damage, such as a cracked or worn magnetic stripe. If it appears damaged, you will need to request a replacement.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits. While it is a useful tool, it does not replace the need for official support from EBT customer service in Arkansas for account issues.
Frequently Asked Questions
SHARE
Figuring out your EBT benefits can feel complicated, whether you are new to the program or an existing cardholder with an urgent issue. This guide provides clear instructions for common problems like replacing a lost card or resetting a PIN, and shows you all the ways to contact EBT customer service in Arkansas so you can get the help you need without delay.
How to Contact EBT Customer Service in Arkansas
You have several options for contacting EBT customer service in Arkansas, depending on the help you need.
Phone: The primary Arkansas EBT customer service number is 1-800-997-9999. This 24/7 help desk handles card issues like balance inquiries, PIN changes, and lost or stolen cards. For a quick balance check without calling, you can also use an app like Benny.
For questions about case eligibility, call 1-800-482-8988 during business hours. If you need help with the online portal, dial 1-855-372-1084. To report suspected fraud, use the dedicated hotline at 1-800-422-6641. These different lines provide comprehensive customer service for EBT in Arkansas.
Email: The state does not provide a general customer service email. However, you can report suspected fraud by writing to ContactDHSFraud@arkansas.gov. More details are available on the USDA fraud reporting page.
Mail: For matters requiring physical documentation, you can send mail to the Division of County Operations at P.O. Box 1437, Slot S301, Little Rock AR 72203-1437. This is the dedicated address for SNAP and EBT correspondence.
In-Person: You can find your nearest DHS office for face-to-face assistance. The state provides a DHS County Office Map where you can click your county to see the address and phone number for your local branch.
Multi-Lingual Support
Arkansas provides telephone interpretation services for EBT customer service in dozens of languages. While menus offer English and Spanish, and dedicated TTY lines exist for English, Spanish, and Marshallese, you can request an interpreter for other languages like Vietnamese by calling the main help desk. This broad language support is part of the overall customer service for EBT in Arkansas.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, you may occasionally run into issues with your card or benefits. Most problems, from a lost card to a late deposit, have straightforward solutions. Below are some of the most common challenges and how to resolve them quickly.
Lost, Stolen, or Damaged Card
If your card is missing, stolen, or too worn to use, you must act immediately to protect your benefits. The first step is to call the Arkansas EBT customer service number to report the issue and request a replacement.
Call EBT Customer Service at 1-800-997-9999 as soon as you realize the card is gone. Have your Social Security Number or card number available for identity verification.
Ask the representative to cancel the old card and mail a new one. If you have moved, update your address through Access Arkansas or your county DHS office first to prevent delays.
You can keep your current PIN or choose a new one by following the automated prompts during the same call.
Monitor your account for any unauthorized charges while you wait. A replacement card should arrive within three to five business days.
Forgotten, Locked, or Compromised PIN
A forgotten PIN can prevent you from using your benefits, while a compromised one puts your funds at risk. Fortunately, you can get help from EBT customer service in Arkansas to reset it and secure your account.
Dial 1-800-997-9999 and follow the prompts for the PIN-change option to verify your identity and set a new one.
Choose a new four-digit PIN that is hard to guess. To safeguard your account, avoid using simple sequences like 1234 or repeating digits.
If your account was locked after four incorrect PIN attempts, it will automatically unlock the following day. You can then use your new PIN.
Always keep your PIN confidential and never share it. DHS cannot replace benefits that are stolen using your correct PIN.
Benefits Not Deposited or Showing Late
When your monthly benefits don't appear as expected, it can be concerning. Before contacting support, verify your payment date and check for common processing delays that might be the cause.
Confirm your expected payment date by reviewing the Arkansas EBT deposit schedule. Benefits are loaded between the 4th and 13th of each month, depending on the last digit of your SSN.
You can check your balance with a free app like Benny, which shows your real-time SNAP and EBT Cash funds, or by using the automated phone service.
Review your case status online to make sure all your renewal or verification documents have been processed. Incomplete paperwork can cause a hold on your account.
Keep in mind that weekends, holidays, and system-wide technical issues can sometimes delay deposits until the next business day.
Card Declined or Not Working at Checkout
A declined card at the register is often caused by a simple issue that can be quickly resolved. If you encounter this problem, there are a few steps to take before contacting customer service for EBT in Arkansas.
First, confirm you have a sufficient balance for the purchase. You can find a full guide on checking your balance to see all available methods.
Ask the cashier to try the transaction again, perhaps on a different machine. Temporary network outages or point-of-sale equipment failures are common causes for declines.
Inspect your card for physical damage, such as a cracked or worn magnetic stripe. If it appears damaged, you will need to request a replacement.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits. While it is a useful tool, it does not replace the need for official support from EBT customer service in Arkansas for account issues.
Frequently Asked Questions
SHARE
Figuring out your EBT benefits can feel complicated, whether you are new to the program or an existing cardholder with an urgent issue. This guide provides clear instructions for common problems like replacing a lost card or resetting a PIN, and shows you all the ways to contact EBT customer service in Arkansas so you can get the help you need without delay.
How to Contact EBT Customer Service in Arkansas
You have several options for contacting EBT customer service in Arkansas, depending on the help you need.
Phone: The primary Arkansas EBT customer service number is 1-800-997-9999. This 24/7 help desk handles card issues like balance inquiries, PIN changes, and lost or stolen cards. For a quick balance check without calling, you can also use an app like Benny.
For questions about case eligibility, call 1-800-482-8988 during business hours. If you need help with the online portal, dial 1-855-372-1084. To report suspected fraud, use the dedicated hotline at 1-800-422-6641. These different lines provide comprehensive customer service for EBT in Arkansas.
Email: The state does not provide a general customer service email. However, you can report suspected fraud by writing to ContactDHSFraud@arkansas.gov. More details are available on the USDA fraud reporting page.
Mail: For matters requiring physical documentation, you can send mail to the Division of County Operations at P.O. Box 1437, Slot S301, Little Rock AR 72203-1437. This is the dedicated address for SNAP and EBT correspondence.
In-Person: You can find your nearest DHS office for face-to-face assistance. The state provides a DHS County Office Map where you can click your county to see the address and phone number for your local branch.
Multi-Lingual Support
Arkansas provides telephone interpretation services for EBT customer service in dozens of languages. While menus offer English and Spanish, and dedicated TTY lines exist for English, Spanish, and Marshallese, you can request an interpreter for other languages like Vietnamese by calling the main help desk. This broad language support is part of the overall customer service for EBT in Arkansas.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, you may occasionally run into issues with your card or benefits. Most problems, from a lost card to a late deposit, have straightforward solutions. Below are some of the most common challenges and how to resolve them quickly.
Lost, Stolen, or Damaged Card
If your card is missing, stolen, or too worn to use, you must act immediately to protect your benefits. The first step is to call the Arkansas EBT customer service number to report the issue and request a replacement.
Call EBT Customer Service at 1-800-997-9999 as soon as you realize the card is gone. Have your Social Security Number or card number available for identity verification.
Ask the representative to cancel the old card and mail a new one. If you have moved, update your address through Access Arkansas or your county DHS office first to prevent delays.
You can keep your current PIN or choose a new one by following the automated prompts during the same call.
Monitor your account for any unauthorized charges while you wait. A replacement card should arrive within three to five business days.
Forgotten, Locked, or Compromised PIN
A forgotten PIN can prevent you from using your benefits, while a compromised one puts your funds at risk. Fortunately, you can get help from EBT customer service in Arkansas to reset it and secure your account.
Dial 1-800-997-9999 and follow the prompts for the PIN-change option to verify your identity and set a new one.
Choose a new four-digit PIN that is hard to guess. To safeguard your account, avoid using simple sequences like 1234 or repeating digits.
If your account was locked after four incorrect PIN attempts, it will automatically unlock the following day. You can then use your new PIN.
Always keep your PIN confidential and never share it. DHS cannot replace benefits that are stolen using your correct PIN.
Benefits Not Deposited or Showing Late
When your monthly benefits don't appear as expected, it can be concerning. Before contacting support, verify your payment date and check for common processing delays that might be the cause.
Confirm your expected payment date by reviewing the Arkansas EBT deposit schedule. Benefits are loaded between the 4th and 13th of each month, depending on the last digit of your SSN.
You can check your balance with a free app like Benny, which shows your real-time SNAP and EBT Cash funds, or by using the automated phone service.
Review your case status online to make sure all your renewal or verification documents have been processed. Incomplete paperwork can cause a hold on your account.
Keep in mind that weekends, holidays, and system-wide technical issues can sometimes delay deposits until the next business day.
Card Declined or Not Working at Checkout
A declined card at the register is often caused by a simple issue that can be quickly resolved. If you encounter this problem, there are a few steps to take before contacting customer service for EBT in Arkansas.
First, confirm you have a sufficient balance for the purchase. You can find a full guide on checking your balance to see all available methods.
Ask the cashier to try the transaction again, perhaps on a different machine. Temporary network outages or point-of-sale equipment failures are common causes for declines.
Inspect your card for physical damage, such as a cracked or worn magnetic stripe. If it appears damaged, you will need to request a replacement.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits. While it is a useful tool, it does not replace the need for official support from EBT customer service in Arkansas for account issues.
Frequently Asked Questions
SHARE
Figuring out your EBT benefits can feel complicated, whether you are new to the program or an existing cardholder with an urgent issue. This guide provides clear instructions for common problems like replacing a lost card or resetting a PIN, and shows you all the ways to contact EBT customer service in Arkansas so you can get the help you need without delay.
How to Contact EBT Customer Service in Arkansas
You have several options for contacting EBT customer service in Arkansas, depending on the help you need.
Phone: The primary Arkansas EBT customer service number is 1-800-997-9999. This 24/7 help desk handles card issues like balance inquiries, PIN changes, and lost or stolen cards. For a quick balance check without calling, you can also use an app like Benny.
For questions about case eligibility, call 1-800-482-8988 during business hours. If you need help with the online portal, dial 1-855-372-1084. To report suspected fraud, use the dedicated hotline at 1-800-422-6641. These different lines provide comprehensive customer service for EBT in Arkansas.
Email: The state does not provide a general customer service email. However, you can report suspected fraud by writing to ContactDHSFraud@arkansas.gov. More details are available on the USDA fraud reporting page.
Mail: For matters requiring physical documentation, you can send mail to the Division of County Operations at P.O. Box 1437, Slot S301, Little Rock AR 72203-1437. This is the dedicated address for SNAP and EBT correspondence.
In-Person: You can find your nearest DHS office for face-to-face assistance. The state provides a DHS County Office Map where you can click your county to see the address and phone number for your local branch.
Multi-Lingual Support
Arkansas provides telephone interpretation services for EBT customer service in dozens of languages. While menus offer English and Spanish, and dedicated TTY lines exist for English, Spanish, and Marshallese, you can request an interpreter for other languages like Vietnamese by calling the main help desk. This broad language support is part of the overall customer service for EBT in Arkansas.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, you may occasionally run into issues with your card or benefits. Most problems, from a lost card to a late deposit, have straightforward solutions. Below are some of the most common challenges and how to resolve them quickly.
Lost, Stolen, or Damaged Card
If your card is missing, stolen, or too worn to use, you must act immediately to protect your benefits. The first step is to call the Arkansas EBT customer service number to report the issue and request a replacement.
Call EBT Customer Service at 1-800-997-9999 as soon as you realize the card is gone. Have your Social Security Number or card number available for identity verification.
Ask the representative to cancel the old card and mail a new one. If you have moved, update your address through Access Arkansas or your county DHS office first to prevent delays.
You can keep your current PIN or choose a new one by following the automated prompts during the same call.
Monitor your account for any unauthorized charges while you wait. A replacement card should arrive within three to five business days.
Forgotten, Locked, or Compromised PIN
A forgotten PIN can prevent you from using your benefits, while a compromised one puts your funds at risk. Fortunately, you can get help from EBT customer service in Arkansas to reset it and secure your account.
Dial 1-800-997-9999 and follow the prompts for the PIN-change option to verify your identity and set a new one.
Choose a new four-digit PIN that is hard to guess. To safeguard your account, avoid using simple sequences like 1234 or repeating digits.
If your account was locked after four incorrect PIN attempts, it will automatically unlock the following day. You can then use your new PIN.
Always keep your PIN confidential and never share it. DHS cannot replace benefits that are stolen using your correct PIN.
Benefits Not Deposited or Showing Late
When your monthly benefits don't appear as expected, it can be concerning. Before contacting support, verify your payment date and check for common processing delays that might be the cause.
Confirm your expected payment date by reviewing the Arkansas EBT deposit schedule. Benefits are loaded between the 4th and 13th of each month, depending on the last digit of your SSN.
You can check your balance with a free app like Benny, which shows your real-time SNAP and EBT Cash funds, or by using the automated phone service.
Review your case status online to make sure all your renewal or verification documents have been processed. Incomplete paperwork can cause a hold on your account.
Keep in mind that weekends, holidays, and system-wide technical issues can sometimes delay deposits until the next business day.
Card Declined or Not Working at Checkout
A declined card at the register is often caused by a simple issue that can be quickly resolved. If you encounter this problem, there are a few steps to take before contacting customer service for EBT in Arkansas.
First, confirm you have a sufficient balance for the purchase. You can find a full guide on checking your balance to see all available methods.
Ask the cashier to try the transaction again, perhaps on a different machine. Temporary network outages or point-of-sale equipment failures are common causes for declines.
Inspect your card for physical damage, such as a cracked or worn magnetic stripe. If it appears damaged, you will need to request a replacement.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits. While it is a useful tool, it does not replace the need for official support from EBT customer service in Arkansas for account issues.
Frequently Asked Questions
SHARE
Figuring out your EBT benefits can feel complicated, whether you are new to the program or an existing cardholder with an urgent issue. This guide provides clear instructions for common problems like replacing a lost card or resetting a PIN, and shows you all the ways to contact EBT customer service in Arkansas so you can get the help you need without delay.
How to Contact EBT Customer Service in Arkansas
You have several options for contacting EBT customer service in Arkansas, depending on the help you need.
Phone: The primary Arkansas EBT customer service number is 1-800-997-9999. This 24/7 help desk handles card issues like balance inquiries, PIN changes, and lost or stolen cards. For a quick balance check without calling, you can also use an app like Benny.
For questions about case eligibility, call 1-800-482-8988 during business hours. If you need help with the online portal, dial 1-855-372-1084. To report suspected fraud, use the dedicated hotline at 1-800-422-6641. These different lines provide comprehensive customer service for EBT in Arkansas.
Email: The state does not provide a general customer service email. However, you can report suspected fraud by writing to ContactDHSFraud@arkansas.gov. More details are available on the USDA fraud reporting page.
Mail: For matters requiring physical documentation, you can send mail to the Division of County Operations at P.O. Box 1437, Slot S301, Little Rock AR 72203-1437. This is the dedicated address for SNAP and EBT correspondence.
In-Person: You can find your nearest DHS office for face-to-face assistance. The state provides a DHS County Office Map where you can click your county to see the address and phone number for your local branch.
Multi-Lingual Support
Arkansas provides telephone interpretation services for EBT customer service in dozens of languages. While menus offer English and Spanish, and dedicated TTY lines exist for English, Spanish, and Marshallese, you can request an interpreter for other languages like Vietnamese by calling the main help desk. This broad language support is part of the overall customer service for EBT in Arkansas.
Download Benny app to save on groceries
Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score
Download the app
Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, you may occasionally run into issues with your card or benefits. Most problems, from a lost card to a late deposit, have straightforward solutions. Below are some of the most common challenges and how to resolve them quickly.
Lost, Stolen, or Damaged Card
If your card is missing, stolen, or too worn to use, you must act immediately to protect your benefits. The first step is to call the Arkansas EBT customer service number to report the issue and request a replacement.
Call EBT Customer Service at 1-800-997-9999 as soon as you realize the card is gone. Have your Social Security Number or card number available for identity verification.
Ask the representative to cancel the old card and mail a new one. If you have moved, update your address through Access Arkansas or your county DHS office first to prevent delays.
You can keep your current PIN or choose a new one by following the automated prompts during the same call.
Monitor your account for any unauthorized charges while you wait. A replacement card should arrive within three to five business days.
Forgotten, Locked, or Compromised PIN
A forgotten PIN can prevent you from using your benefits, while a compromised one puts your funds at risk. Fortunately, you can get help from EBT customer service in Arkansas to reset it and secure your account.
Dial 1-800-997-9999 and follow the prompts for the PIN-change option to verify your identity and set a new one.
Choose a new four-digit PIN that is hard to guess. To safeguard your account, avoid using simple sequences like 1234 or repeating digits.
If your account was locked after four incorrect PIN attempts, it will automatically unlock the following day. You can then use your new PIN.
Always keep your PIN confidential and never share it. DHS cannot replace benefits that are stolen using your correct PIN.
Benefits Not Deposited or Showing Late
When your monthly benefits don't appear as expected, it can be concerning. Before contacting support, verify your payment date and check for common processing delays that might be the cause.
Confirm your expected payment date by reviewing the Arkansas EBT deposit schedule. Benefits are loaded between the 4th and 13th of each month, depending on the last digit of your SSN.
You can check your balance with a free app like Benny, which shows your real-time SNAP and EBT Cash funds, or by using the automated phone service.
Review your case status online to make sure all your renewal or verification documents have been processed. Incomplete paperwork can cause a hold on your account.
Keep in mind that weekends, holidays, and system-wide technical issues can sometimes delay deposits until the next business day.
Card Declined or Not Working at Checkout
A declined card at the register is often caused by a simple issue that can be quickly resolved. If you encounter this problem, there are a few steps to take before contacting customer service for EBT in Arkansas.
First, confirm you have a sufficient balance for the purchase. You can find a full guide on checking your balance to see all available methods.
Ask the cashier to try the transaction again, perhaps on a different machine. Temporary network outages or point-of-sale equipment failures are common causes for declines.
Inspect your card for physical damage, such as a cracked or worn magnetic stripe. If it appears damaged, you will need to request a replacement.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits. While it is a useful tool, it does not replace the need for official support from EBT customer service in Arkansas for account issues.
