Washington EBT Customer Service: How to Get Help & Common Issues

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Getting answers about your Washington EBT benefits shouldn't be a difficult task. This guide is designed for both current recipients who need to replace a lost card or dispute a transaction, and new applicants with questions about getting started. You'll find straightforward instructions for contacting Washington EBT customer service and resolving common problems with ease.

How to Contact EBT Customer Service in Washington

You can reach Washington EBT customer service through several different channels.

Phone: For automated assistance with your balance, PIN, or lost card, call the 24/7 EBT Customer Service line at 1-888-328-9271. To speak with a live agent about your benefits or for in-person card replacement, contact the DSHS Community Services Division at 877-501-2233 on weekdays from 8 a.m. to 5 p.m. PT. Callers who are deaf or hard of hearing can use the Washington Relay Service at 1-800-833-6384 and ask to be connected to either number. More DSHS contact information is available online.
Email: While there is no specific email for EBT card issues, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems like a lost or stolen card, it is best to use the 24-hour phone line.
Mail: If you need to send documents or correspondence, you can use the following address: Washington State Department of Social & Health Services, EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.
In-Person: To get a new or replacement EBT card in person, you must visit a local Community Services Office. You can find the nearest location by searching your city or ZIP code on the DSHS Office Locator.

Multi-Lingual Support

Washington provides telephone interpretation services for EBT customer support. Common languages like Spanish, Russian, and Vietnamese are supported. You can find a more comprehensive list of languages, including Chinese and Somali, in the DSHS language access details.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Washington Quest card is a convenient way to access your benefits, you might occasionally run into problems. Common issues range from a lost card to a declined transaction, but most can be resolved quickly with the right steps.

Lost, Stolen, or Damaged EBT Card

If your Washington Quest card is missing, stolen, or damaged, you must act fast to protect your benefits. Securing your account is the first priority, followed by requesting a replacement card.

Call EBT Customer Service at 1-888-328-9271 as soon as you notice the card is gone to freeze the account.
Follow the automated menu to report the card issue and request a replacement. You will need your SSN or date of birth for verification.
You can have a new card mailed to you, which takes 7–10 business days, or pick one up the same day from a DSHS Community Services Office.
Review your recent transactions. If you see charges you did not make, you have 90 days to dispute them.
When your new card arrives, activate it and set a new PIN before using it.

Forgotten or Locked PIN

Entering an incorrect PIN too many times can temporarily lock your account for security purposes. If you forget your PIN or your card gets locked, you can reset it to regain access to your funds.

Log in to the Washington Connection or ebtEDGE portal and select the option to reset your PIN.
Verify your identity by answering security questions or providing the last four digits of your SSN and your date of birth.
Create a new four-digit PIN that is hard to guess. Avoid using your birthday or repeating numbers.
Wait a few minutes and then test the new PIN. A successful reset will automatically unlock your account if it was locked.

Missing or Delayed Benefit Deposit

Benefits should arrive on a regular schedule, but deposits can sometimes be delayed. If your funds have not appeared on the expected day, there are a few things you can check before contacting customer service.

First, check the official Washington deposit schedule. Weekends or holidays can push the deposit to the next business day.
Confirm your current balance. You can use a free app like Benny to track your SNAP and EBT Cash balance, or call the automated phone line.
Log in to Washington Connection to verify that your recertification and personal information are current, as missing paperwork is a common cause of delays.

Card Declined at the Register

A declined transaction can be frustrating, especially when you know you have benefits available. Often, the issue is simple and can be fixed right at the checkout counter without needing to make a call.

First, check your EBT balance to confirm you have enough funds for the purchase. Also, ensure you are only buying eligible items.
Enter your PIN again slowly and carefully. The system may temporarily lock the card after several incorrect attempts.
Inspect your card for an expiration date or any visible damage. If it is worn out or expired, you will need to request a free replacement.
Ask the cashier to run the purchase again or try a different payment terminal, as intermittent network outages can cause declines.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at participating stores. To get started, link your EBT card to the app. After you shop, scan your receipt to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more from your EBT benefits.

SHARE

Getting answers about your Washington EBT benefits shouldn't be a difficult task. This guide is designed for both current recipients who need to replace a lost card or dispute a transaction, and new applicants with questions about getting started. You'll find straightforward instructions for contacting Washington EBT customer service and resolving common problems with ease.

How to Contact EBT Customer Service in Washington

You can reach Washington EBT customer service through several different channels.

Phone: For automated assistance with your balance, PIN, or lost card, call the 24/7 EBT Customer Service line at 1-888-328-9271. To speak with a live agent about your benefits or for in-person card replacement, contact the DSHS Community Services Division at 877-501-2233 on weekdays from 8 a.m. to 5 p.m. PT. Callers who are deaf or hard of hearing can use the Washington Relay Service at 1-800-833-6384 and ask to be connected to either number. More DSHS contact information is available online.
Email: While there is no specific email for EBT card issues, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems like a lost or stolen card, it is best to use the 24-hour phone line.
Mail: If you need to send documents or correspondence, you can use the following address: Washington State Department of Social & Health Services, EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.
In-Person: To get a new or replacement EBT card in person, you must visit a local Community Services Office. You can find the nearest location by searching your city or ZIP code on the DSHS Office Locator.

Multi-Lingual Support

Washington provides telephone interpretation services for EBT customer support. Common languages like Spanish, Russian, and Vietnamese are supported. You can find a more comprehensive list of languages, including Chinese and Somali, in the DSHS language access details.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Washington Quest card is a convenient way to access your benefits, you might occasionally run into problems. Common issues range from a lost card to a declined transaction, but most can be resolved quickly with the right steps.

Lost, Stolen, or Damaged EBT Card

If your Washington Quest card is missing, stolen, or damaged, you must act fast to protect your benefits. Securing your account is the first priority, followed by requesting a replacement card.

Call EBT Customer Service at 1-888-328-9271 as soon as you notice the card is gone to freeze the account.
Follow the automated menu to report the card issue and request a replacement. You will need your SSN or date of birth for verification.
You can have a new card mailed to you, which takes 7–10 business days, or pick one up the same day from a DSHS Community Services Office.
Review your recent transactions. If you see charges you did not make, you have 90 days to dispute them.
When your new card arrives, activate it and set a new PIN before using it.

Forgotten or Locked PIN

Entering an incorrect PIN too many times can temporarily lock your account for security purposes. If you forget your PIN or your card gets locked, you can reset it to regain access to your funds.

Log in to the Washington Connection or ebtEDGE portal and select the option to reset your PIN.
Verify your identity by answering security questions or providing the last four digits of your SSN and your date of birth.
Create a new four-digit PIN that is hard to guess. Avoid using your birthday or repeating numbers.
Wait a few minutes and then test the new PIN. A successful reset will automatically unlock your account if it was locked.

Missing or Delayed Benefit Deposit

Benefits should arrive on a regular schedule, but deposits can sometimes be delayed. If your funds have not appeared on the expected day, there are a few things you can check before contacting customer service.

First, check the official Washington deposit schedule. Weekends or holidays can push the deposit to the next business day.
Confirm your current balance. You can use a free app like Benny to track your SNAP and EBT Cash balance, or call the automated phone line.
Log in to Washington Connection to verify that your recertification and personal information are current, as missing paperwork is a common cause of delays.

Card Declined at the Register

A declined transaction can be frustrating, especially when you know you have benefits available. Often, the issue is simple and can be fixed right at the checkout counter without needing to make a call.

First, check your EBT balance to confirm you have enough funds for the purchase. Also, ensure you are only buying eligible items.
Enter your PIN again slowly and carefully. The system may temporarily lock the card after several incorrect attempts.
Inspect your card for an expiration date or any visible damage. If it is worn out or expired, you will need to request a free replacement.
Ask the cashier to run the purchase again or try a different payment terminal, as intermittent network outages can cause declines.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at participating stores. To get started, link your EBT card to the app. After you shop, scan your receipt to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more from your EBT benefits.

SHARE

Getting answers about your Washington EBT benefits shouldn't be a difficult task. This guide is designed for both current recipients who need to replace a lost card or dispute a transaction, and new applicants with questions about getting started. You'll find straightforward instructions for contacting Washington EBT customer service and resolving common problems with ease.

How to Contact EBT Customer Service in Washington

You can reach Washington EBT customer service through several different channels.

Phone: For automated assistance with your balance, PIN, or lost card, call the 24/7 EBT Customer Service line at 1-888-328-9271. To speak with a live agent about your benefits or for in-person card replacement, contact the DSHS Community Services Division at 877-501-2233 on weekdays from 8 a.m. to 5 p.m. PT. Callers who are deaf or hard of hearing can use the Washington Relay Service at 1-800-833-6384 and ask to be connected to either number. More DSHS contact information is available online.
Email: While there is no specific email for EBT card issues, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems like a lost or stolen card, it is best to use the 24-hour phone line.
Mail: If you need to send documents or correspondence, you can use the following address: Washington State Department of Social & Health Services, EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.
In-Person: To get a new or replacement EBT card in person, you must visit a local Community Services Office. You can find the nearest location by searching your city or ZIP code on the DSHS Office Locator.

Multi-Lingual Support

Washington provides telephone interpretation services for EBT customer support. Common languages like Spanish, Russian, and Vietnamese are supported. You can find a more comprehensive list of languages, including Chinese and Somali, in the DSHS language access details.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Washington Quest card is a convenient way to access your benefits, you might occasionally run into problems. Common issues range from a lost card to a declined transaction, but most can be resolved quickly with the right steps.

Lost, Stolen, or Damaged EBT Card

If your Washington Quest card is missing, stolen, or damaged, you must act fast to protect your benefits. Securing your account is the first priority, followed by requesting a replacement card.

Call EBT Customer Service at 1-888-328-9271 as soon as you notice the card is gone to freeze the account.
Follow the automated menu to report the card issue and request a replacement. You will need your SSN or date of birth for verification.
You can have a new card mailed to you, which takes 7–10 business days, or pick one up the same day from a DSHS Community Services Office.
Review your recent transactions. If you see charges you did not make, you have 90 days to dispute them.
When your new card arrives, activate it and set a new PIN before using it.

Forgotten or Locked PIN

Entering an incorrect PIN too many times can temporarily lock your account for security purposes. If you forget your PIN or your card gets locked, you can reset it to regain access to your funds.

Log in to the Washington Connection or ebtEDGE portal and select the option to reset your PIN.
Verify your identity by answering security questions or providing the last four digits of your SSN and your date of birth.
Create a new four-digit PIN that is hard to guess. Avoid using your birthday or repeating numbers.
Wait a few minutes and then test the new PIN. A successful reset will automatically unlock your account if it was locked.

Missing or Delayed Benefit Deposit

Benefits should arrive on a regular schedule, but deposits can sometimes be delayed. If your funds have not appeared on the expected day, there are a few things you can check before contacting customer service.

First, check the official Washington deposit schedule. Weekends or holidays can push the deposit to the next business day.
Confirm your current balance. You can use a free app like Benny to track your SNAP and EBT Cash balance, or call the automated phone line.
Log in to Washington Connection to verify that your recertification and personal information are current, as missing paperwork is a common cause of delays.

Card Declined at the Register

A declined transaction can be frustrating, especially when you know you have benefits available. Often, the issue is simple and can be fixed right at the checkout counter without needing to make a call.

First, check your EBT balance to confirm you have enough funds for the purchase. Also, ensure you are only buying eligible items.
Enter your PIN again slowly and carefully. The system may temporarily lock the card after several incorrect attempts.
Inspect your card for an expiration date or any visible damage. If it is worn out or expired, you will need to request a free replacement.
Ask the cashier to run the purchase again or try a different payment terminal, as intermittent network outages can cause declines.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at participating stores. To get started, link your EBT card to the app. After you shop, scan your receipt to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more from your EBT benefits.

SHARE

Getting answers about your Washington EBT benefits shouldn't be a difficult task. This guide is designed for both current recipients who need to replace a lost card or dispute a transaction, and new applicants with questions about getting started. You'll find straightforward instructions for contacting Washington EBT customer service and resolving common problems with ease.

How to Contact EBT Customer Service in Washington

You can reach Washington EBT customer service through several different channels.

Phone: For automated assistance with your balance, PIN, or lost card, call the 24/7 EBT Customer Service line at 1-888-328-9271. To speak with a live agent about your benefits or for in-person card replacement, contact the DSHS Community Services Division at 877-501-2233 on weekdays from 8 a.m. to 5 p.m. PT. Callers who are deaf or hard of hearing can use the Washington Relay Service at 1-800-833-6384 and ask to be connected to either number. More DSHS contact information is available online.
Email: While there is no specific email for EBT card issues, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems like a lost or stolen card, it is best to use the 24-hour phone line.
Mail: If you need to send documents or correspondence, you can use the following address: Washington State Department of Social & Health Services, EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.
In-Person: To get a new or replacement EBT card in person, you must visit a local Community Services Office. You can find the nearest location by searching your city or ZIP code on the DSHS Office Locator.

Multi-Lingual Support

Washington provides telephone interpretation services for EBT customer support. Common languages like Spanish, Russian, and Vietnamese are supported. You can find a more comprehensive list of languages, including Chinese and Somali, in the DSHS language access details.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Washington Quest card is a convenient way to access your benefits, you might occasionally run into problems. Common issues range from a lost card to a declined transaction, but most can be resolved quickly with the right steps.

Lost, Stolen, or Damaged EBT Card

If your Washington Quest card is missing, stolen, or damaged, you must act fast to protect your benefits. Securing your account is the first priority, followed by requesting a replacement card.

Call EBT Customer Service at 1-888-328-9271 as soon as you notice the card is gone to freeze the account.
Follow the automated menu to report the card issue and request a replacement. You will need your SSN or date of birth for verification.
You can have a new card mailed to you, which takes 7–10 business days, or pick one up the same day from a DSHS Community Services Office.
Review your recent transactions. If you see charges you did not make, you have 90 days to dispute them.
When your new card arrives, activate it and set a new PIN before using it.

Forgotten or Locked PIN

Entering an incorrect PIN too many times can temporarily lock your account for security purposes. If you forget your PIN or your card gets locked, you can reset it to regain access to your funds.

Log in to the Washington Connection or ebtEDGE portal and select the option to reset your PIN.
Verify your identity by answering security questions or providing the last four digits of your SSN and your date of birth.
Create a new four-digit PIN that is hard to guess. Avoid using your birthday or repeating numbers.
Wait a few minutes and then test the new PIN. A successful reset will automatically unlock your account if it was locked.

Missing or Delayed Benefit Deposit

Benefits should arrive on a regular schedule, but deposits can sometimes be delayed. If your funds have not appeared on the expected day, there are a few things you can check before contacting customer service.

First, check the official Washington deposit schedule. Weekends or holidays can push the deposit to the next business day.
Confirm your current balance. You can use a free app like Benny to track your SNAP and EBT Cash balance, or call the automated phone line.
Log in to Washington Connection to verify that your recertification and personal information are current, as missing paperwork is a common cause of delays.

Card Declined at the Register

A declined transaction can be frustrating, especially when you know you have benefits available. Often, the issue is simple and can be fixed right at the checkout counter without needing to make a call.

First, check your EBT balance to confirm you have enough funds for the purchase. Also, ensure you are only buying eligible items.
Enter your PIN again slowly and carefully. The system may temporarily lock the card after several incorrect attempts.
Inspect your card for an expiration date or any visible damage. If it is worn out or expired, you will need to request a free replacement.
Ask the cashier to run the purchase again or try a different payment terminal, as intermittent network outages can cause declines.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at participating stores. To get started, link your EBT card to the app. After you shop, scan your receipt to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more from your EBT benefits.

SHARE

Getting answers about your Washington EBT benefits shouldn't be a difficult task. This guide is designed for both current recipients who need to replace a lost card or dispute a transaction, and new applicants with questions about getting started. You'll find straightforward instructions for contacting Washington EBT customer service and resolving common problems with ease.

How to Contact EBT Customer Service in Washington

You can reach Washington EBT customer service through several different channels.

Phone: For automated assistance with your balance, PIN, or lost card, call the 24/7 EBT Customer Service line at 1-888-328-9271. To speak with a live agent about your benefits or for in-person card replacement, contact the DSHS Community Services Division at 877-501-2233 on weekdays from 8 a.m. to 5 p.m. PT. Callers who are deaf or hard of hearing can use the Washington Relay Service at 1-800-833-6384 and ask to be connected to either number. More DSHS contact information is available online.
Email: While there is no specific email for EBT card issues, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems like a lost or stolen card, it is best to use the 24-hour phone line.
Mail: If you need to send documents or correspondence, you can use the following address: Washington State Department of Social & Health Services, EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.
In-Person: To get a new or replacement EBT card in person, you must visit a local Community Services Office. You can find the nearest location by searching your city or ZIP code on the DSHS Office Locator.

Multi-Lingual Support

Washington provides telephone interpretation services for EBT customer support. Common languages like Spanish, Russian, and Vietnamese are supported. You can find a more comprehensive list of languages, including Chinese and Somali, in the DSHS language access details.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Washington Quest card is a convenient way to access your benefits, you might occasionally run into problems. Common issues range from a lost card to a declined transaction, but most can be resolved quickly with the right steps.

Lost, Stolen, or Damaged EBT Card

If your Washington Quest card is missing, stolen, or damaged, you must act fast to protect your benefits. Securing your account is the first priority, followed by requesting a replacement card.

Call EBT Customer Service at 1-888-328-9271 as soon as you notice the card is gone to freeze the account.
Follow the automated menu to report the card issue and request a replacement. You will need your SSN or date of birth for verification.
You can have a new card mailed to you, which takes 7–10 business days, or pick one up the same day from a DSHS Community Services Office.
Review your recent transactions. If you see charges you did not make, you have 90 days to dispute them.
When your new card arrives, activate it and set a new PIN before using it.

Forgotten or Locked PIN

Entering an incorrect PIN too many times can temporarily lock your account for security purposes. If you forget your PIN or your card gets locked, you can reset it to regain access to your funds.

Log in to the Washington Connection or ebtEDGE portal and select the option to reset your PIN.
Verify your identity by answering security questions or providing the last four digits of your SSN and your date of birth.
Create a new four-digit PIN that is hard to guess. Avoid using your birthday or repeating numbers.
Wait a few minutes and then test the new PIN. A successful reset will automatically unlock your account if it was locked.

Missing or Delayed Benefit Deposit

Benefits should arrive on a regular schedule, but deposits can sometimes be delayed. If your funds have not appeared on the expected day, there are a few things you can check before contacting customer service.

First, check the official Washington deposit schedule. Weekends or holidays can push the deposit to the next business day.
Confirm your current balance. You can use a free app like Benny to track your SNAP and EBT Cash balance, or call the automated phone line.
Log in to Washington Connection to verify that your recertification and personal information are current, as missing paperwork is a common cause of delays.

Card Declined at the Register

A declined transaction can be frustrating, especially when you know you have benefits available. Often, the issue is simple and can be fixed right at the checkout counter without needing to make a call.

First, check your EBT balance to confirm you have enough funds for the purchase. Also, ensure you are only buying eligible items.
Enter your PIN again slowly and carefully. The system may temporarily lock the card after several incorrect attempts.
Inspect your card for an expiration date or any visible damage. If it is worn out or expired, you will need to request a free replacement.
Ask the cashier to run the purchase again or try a different payment terminal, as intermittent network outages can cause declines.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at participating stores. To get started, link your EBT card to the app. After you shop, scan your receipt to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more from your EBT benefits.