Utah EBT Customer Service: How to Get Help & Common Issues

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Managing your EBT benefits in Utah shouldn't be a source of frustration. For current recipients who need to replace a lost card or report a suspicious transaction, or for those new to the program with questions about applying, this guide provides straightforward instructions for contacting Utah's EBT customer service and resolving common issues.

How to Contact EBT Customer Service in Utah

You can reach Utah's EBT customer service through several different channels.

Phone: For card issues like activation or reporting a lost card, call the 24/7 Horizon Card Helpdesk at 1-800-997-4444. For case-specific questions, contact DWS Eligibility Services at 801-526-0950 or 1-866-435-7414 on weekdays. Callers who are deaf or hard of hearing can dial 711 for assistance.
Email: The Utah EBT program does not have a public customer service email address. If you need assistance, you are encouraged to use one of the designated phone numbers.
Mail: To submit EBT or SNAP paperwork, you can send documents to the Department of Workforce Services at this address: Utah Department of Workforce Services – Imaging Operations, P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find the address and phone number for your nearest local office by using the federal SNAP office directory. Once on the page, select the list of local office locations for the most current information.

Multi-Lingual Support

Utah's Department of Workforce Services provides interpreter services for EBT customer support. In addition to English and Spanish, assistance is available in other languages, including Navajo and Vietnamese. Since a full list of languages is not posted online, you should request an interpreter when calling the main DWS phone number for help.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Utah Horizon Card provides a convenient way to access benefits, you may occasionally run into problems. Common issues include lost or stolen cards, forgotten PINs, suspicious transactions, and delayed benefit deposits. Knowing the right steps can help you resolve these situations quickly.

Lost Or Stolen Card

If your card is lost or stolen, acting fast is the best way to protect your benefits. You must report it immediately to prevent unauthorized use, as detailed on the state's EBT page.

Call the Horizon Card Helpdesk at 1-800-997-4444 to report the card missing and freeze the account. This line is open 24/7.
You will need to verify your identity with your card number, the last four digits of your SSN, and your date of birth.
Ask for a replacement card and confirm your mailing address.
A new card typically arrives within 7–10 business days.
Once your new card arrives, call the same helpdesk number to activate it and set a new PIN.

Forgotten, Locked, Or Compromised PIN

Your PIN is your key to accessing your benefits, so forgetting it or suspecting it has been compromised can be stressful. Fortunately, resetting it is a straightforward process.

Call the Horizon Card Helpdesk and select the option for a PIN change or reset.
You will need to pass an identity check using your card details and ZIP code.
Choose a new four-digit PIN that is difficult to guess. Avoid using your birth year or simple patterns.
Confirm the new PIN and test it at a store or ATM to make sure it works correctly.

Suspicious Or Incorrect Transactions

Regularly monitoring your transaction history is a good habit. You can review recent activity on the state's ConnectEBT portal or by using a free app like Benny to track your balance.

If you find a charge you don't recognize, you should file a dispute right away. This guide on how to check your EBT balance provides more details on monitoring your account.

Contact customer service to report the unauthorized charges and ask to file a transaction dispute.
Provide the date, amount, and merchant name for each disputed transaction.
If you suspect fraud, ask to have your card frozen and a new one issued.
You may receive dispute forms in the mail. Complete and return them promptly, keeping copies for your records.
Follow up on your case weekly until the investigation is complete and any funds are credited back to your account.

Delayed Or Missing Monthly Benefit Deposit

If your benefits haven't arrived on schedule, there could be a simple explanation. State holidays or weekends can sometimes shift deposit dates.

First, check the official EBT deposit schedule for Utah. If the date has passed, check your balance using the automated phone system or an app to see if the deposit is pending.

Review any recent notices from DWS. Your case may be on hold if they need income verification or other paperwork from you.
If there is no pending deposit and no notice, call DWS Eligibility Services at 1-866-435-7414 to ask about your case status.
Once any holds are cleared, the missed deposit usually appears within 24 hours.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Managing your EBT benefits in Utah shouldn't be a source of frustration. For current recipients who need to replace a lost card or report a suspicious transaction, or for those new to the program with questions about applying, this guide provides straightforward instructions for contacting Utah's EBT customer service and resolving common issues.

How to Contact EBT Customer Service in Utah

You can reach Utah's EBT customer service through several different channels.

Phone: For card issues like activation or reporting a lost card, call the 24/7 Horizon Card Helpdesk at 1-800-997-4444. For case-specific questions, contact DWS Eligibility Services at 801-526-0950 or 1-866-435-7414 on weekdays. Callers who are deaf or hard of hearing can dial 711 for assistance.
Email: The Utah EBT program does not have a public customer service email address. If you need assistance, you are encouraged to use one of the designated phone numbers.
Mail: To submit EBT or SNAP paperwork, you can send documents to the Department of Workforce Services at this address: Utah Department of Workforce Services – Imaging Operations, P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find the address and phone number for your nearest local office by using the federal SNAP office directory. Once on the page, select the list of local office locations for the most current information.

Multi-Lingual Support

Utah's Department of Workforce Services provides interpreter services for EBT customer support. In addition to English and Spanish, assistance is available in other languages, including Navajo and Vietnamese. Since a full list of languages is not posted online, you should request an interpreter when calling the main DWS phone number for help.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Utah Horizon Card provides a convenient way to access benefits, you may occasionally run into problems. Common issues include lost or stolen cards, forgotten PINs, suspicious transactions, and delayed benefit deposits. Knowing the right steps can help you resolve these situations quickly.

Lost Or Stolen Card

If your card is lost or stolen, acting fast is the best way to protect your benefits. You must report it immediately to prevent unauthorized use, as detailed on the state's EBT page.

Call the Horizon Card Helpdesk at 1-800-997-4444 to report the card missing and freeze the account. This line is open 24/7.
You will need to verify your identity with your card number, the last four digits of your SSN, and your date of birth.
Ask for a replacement card and confirm your mailing address.
A new card typically arrives within 7–10 business days.
Once your new card arrives, call the same helpdesk number to activate it and set a new PIN.

Forgotten, Locked, Or Compromised PIN

Your PIN is your key to accessing your benefits, so forgetting it or suspecting it has been compromised can be stressful. Fortunately, resetting it is a straightforward process.

Call the Horizon Card Helpdesk and select the option for a PIN change or reset.
You will need to pass an identity check using your card details and ZIP code.
Choose a new four-digit PIN that is difficult to guess. Avoid using your birth year or simple patterns.
Confirm the new PIN and test it at a store or ATM to make sure it works correctly.

Suspicious Or Incorrect Transactions

Regularly monitoring your transaction history is a good habit. You can review recent activity on the state's ConnectEBT portal or by using a free app like Benny to track your balance.

If you find a charge you don't recognize, you should file a dispute right away. This guide on how to check your EBT balance provides more details on monitoring your account.

Contact customer service to report the unauthorized charges and ask to file a transaction dispute.
Provide the date, amount, and merchant name for each disputed transaction.
If you suspect fraud, ask to have your card frozen and a new one issued.
You may receive dispute forms in the mail. Complete and return them promptly, keeping copies for your records.
Follow up on your case weekly until the investigation is complete and any funds are credited back to your account.

Delayed Or Missing Monthly Benefit Deposit

If your benefits haven't arrived on schedule, there could be a simple explanation. State holidays or weekends can sometimes shift deposit dates.

First, check the official EBT deposit schedule for Utah. If the date has passed, check your balance using the automated phone system or an app to see if the deposit is pending.

Review any recent notices from DWS. Your case may be on hold if they need income verification or other paperwork from you.
If there is no pending deposit and no notice, call DWS Eligibility Services at 1-866-435-7414 to ask about your case status.
Once any holds are cleared, the missed deposit usually appears within 24 hours.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Managing your EBT benefits in Utah shouldn't be a source of frustration. For current recipients who need to replace a lost card or report a suspicious transaction, or for those new to the program with questions about applying, this guide provides straightforward instructions for contacting Utah's EBT customer service and resolving common issues.

How to Contact EBT Customer Service in Utah

You can reach Utah's EBT customer service through several different channels.

Phone: For card issues like activation or reporting a lost card, call the 24/7 Horizon Card Helpdesk at 1-800-997-4444. For case-specific questions, contact DWS Eligibility Services at 801-526-0950 or 1-866-435-7414 on weekdays. Callers who are deaf or hard of hearing can dial 711 for assistance.
Email: The Utah EBT program does not have a public customer service email address. If you need assistance, you are encouraged to use one of the designated phone numbers.
Mail: To submit EBT or SNAP paperwork, you can send documents to the Department of Workforce Services at this address: Utah Department of Workforce Services – Imaging Operations, P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find the address and phone number for your nearest local office by using the federal SNAP office directory. Once on the page, select the list of local office locations for the most current information.

Multi-Lingual Support

Utah's Department of Workforce Services provides interpreter services for EBT customer support. In addition to English and Spanish, assistance is available in other languages, including Navajo and Vietnamese. Since a full list of languages is not posted online, you should request an interpreter when calling the main DWS phone number for help.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Utah Horizon Card provides a convenient way to access benefits, you may occasionally run into problems. Common issues include lost or stolen cards, forgotten PINs, suspicious transactions, and delayed benefit deposits. Knowing the right steps can help you resolve these situations quickly.

Lost Or Stolen Card

If your card is lost or stolen, acting fast is the best way to protect your benefits. You must report it immediately to prevent unauthorized use, as detailed on the state's EBT page.

Call the Horizon Card Helpdesk at 1-800-997-4444 to report the card missing and freeze the account. This line is open 24/7.
You will need to verify your identity with your card number, the last four digits of your SSN, and your date of birth.
Ask for a replacement card and confirm your mailing address.
A new card typically arrives within 7–10 business days.
Once your new card arrives, call the same helpdesk number to activate it and set a new PIN.

Forgotten, Locked, Or Compromised PIN

Your PIN is your key to accessing your benefits, so forgetting it or suspecting it has been compromised can be stressful. Fortunately, resetting it is a straightforward process.

Call the Horizon Card Helpdesk and select the option for a PIN change or reset.
You will need to pass an identity check using your card details and ZIP code.
Choose a new four-digit PIN that is difficult to guess. Avoid using your birth year or simple patterns.
Confirm the new PIN and test it at a store or ATM to make sure it works correctly.

Suspicious Or Incorrect Transactions

Regularly monitoring your transaction history is a good habit. You can review recent activity on the state's ConnectEBT portal or by using a free app like Benny to track your balance.

If you find a charge you don't recognize, you should file a dispute right away. This guide on how to check your EBT balance provides more details on monitoring your account.

Contact customer service to report the unauthorized charges and ask to file a transaction dispute.
Provide the date, amount, and merchant name for each disputed transaction.
If you suspect fraud, ask to have your card frozen and a new one issued.
You may receive dispute forms in the mail. Complete and return them promptly, keeping copies for your records.
Follow up on your case weekly until the investigation is complete and any funds are credited back to your account.

Delayed Or Missing Monthly Benefit Deposit

If your benefits haven't arrived on schedule, there could be a simple explanation. State holidays or weekends can sometimes shift deposit dates.

First, check the official EBT deposit schedule for Utah. If the date has passed, check your balance using the automated phone system or an app to see if the deposit is pending.

Review any recent notices from DWS. Your case may be on hold if they need income verification or other paperwork from you.
If there is no pending deposit and no notice, call DWS Eligibility Services at 1-866-435-7414 to ask about your case status.
Once any holds are cleared, the missed deposit usually appears within 24 hours.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Managing your EBT benefits in Utah shouldn't be a source of frustration. For current recipients who need to replace a lost card or report a suspicious transaction, or for those new to the program with questions about applying, this guide provides straightforward instructions for contacting Utah's EBT customer service and resolving common issues.

How to Contact EBT Customer Service in Utah

You can reach Utah's EBT customer service through several different channels.

Phone: For card issues like activation or reporting a lost card, call the 24/7 Horizon Card Helpdesk at 1-800-997-4444. For case-specific questions, contact DWS Eligibility Services at 801-526-0950 or 1-866-435-7414 on weekdays. Callers who are deaf or hard of hearing can dial 711 for assistance.
Email: The Utah EBT program does not have a public customer service email address. If you need assistance, you are encouraged to use one of the designated phone numbers.
Mail: To submit EBT or SNAP paperwork, you can send documents to the Department of Workforce Services at this address: Utah Department of Workforce Services – Imaging Operations, P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find the address and phone number for your nearest local office by using the federal SNAP office directory. Once on the page, select the list of local office locations for the most current information.

Multi-Lingual Support

Utah's Department of Workforce Services provides interpreter services for EBT customer support. In addition to English and Spanish, assistance is available in other languages, including Navajo and Vietnamese. Since a full list of languages is not posted online, you should request an interpreter when calling the main DWS phone number for help.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Utah Horizon Card provides a convenient way to access benefits, you may occasionally run into problems. Common issues include lost or stolen cards, forgotten PINs, suspicious transactions, and delayed benefit deposits. Knowing the right steps can help you resolve these situations quickly.

Lost Or Stolen Card

If your card is lost or stolen, acting fast is the best way to protect your benefits. You must report it immediately to prevent unauthorized use, as detailed on the state's EBT page.

Call the Horizon Card Helpdesk at 1-800-997-4444 to report the card missing and freeze the account. This line is open 24/7.
You will need to verify your identity with your card number, the last four digits of your SSN, and your date of birth.
Ask for a replacement card and confirm your mailing address.
A new card typically arrives within 7–10 business days.
Once your new card arrives, call the same helpdesk number to activate it and set a new PIN.

Forgotten, Locked, Or Compromised PIN

Your PIN is your key to accessing your benefits, so forgetting it or suspecting it has been compromised can be stressful. Fortunately, resetting it is a straightforward process.

Call the Horizon Card Helpdesk and select the option for a PIN change or reset.
You will need to pass an identity check using your card details and ZIP code.
Choose a new four-digit PIN that is difficult to guess. Avoid using your birth year or simple patterns.
Confirm the new PIN and test it at a store or ATM to make sure it works correctly.

Suspicious Or Incorrect Transactions

Regularly monitoring your transaction history is a good habit. You can review recent activity on the state's ConnectEBT portal or by using a free app like Benny to track your balance.

If you find a charge you don't recognize, you should file a dispute right away. This guide on how to check your EBT balance provides more details on monitoring your account.

Contact customer service to report the unauthorized charges and ask to file a transaction dispute.
Provide the date, amount, and merchant name for each disputed transaction.
If you suspect fraud, ask to have your card frozen and a new one issued.
You may receive dispute forms in the mail. Complete and return them promptly, keeping copies for your records.
Follow up on your case weekly until the investigation is complete and any funds are credited back to your account.

Delayed Or Missing Monthly Benefit Deposit

If your benefits haven't arrived on schedule, there could be a simple explanation. State holidays or weekends can sometimes shift deposit dates.

First, check the official EBT deposit schedule for Utah. If the date has passed, check your balance using the automated phone system or an app to see if the deposit is pending.

Review any recent notices from DWS. Your case may be on hold if they need income verification or other paperwork from you.
If there is no pending deposit and no notice, call DWS Eligibility Services at 1-866-435-7414 to ask about your case status.
Once any holds are cleared, the missed deposit usually appears within 24 hours.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Managing your EBT benefits in Utah shouldn't be a source of frustration. For current recipients who need to replace a lost card or report a suspicious transaction, or for those new to the program with questions about applying, this guide provides straightforward instructions for contacting Utah's EBT customer service and resolving common issues.

How to Contact EBT Customer Service in Utah

You can reach Utah's EBT customer service through several different channels.

Phone: For card issues like activation or reporting a lost card, call the 24/7 Horizon Card Helpdesk at 1-800-997-4444. For case-specific questions, contact DWS Eligibility Services at 801-526-0950 or 1-866-435-7414 on weekdays. Callers who are deaf or hard of hearing can dial 711 for assistance.
Email: The Utah EBT program does not have a public customer service email address. If you need assistance, you are encouraged to use one of the designated phone numbers.
Mail: To submit EBT or SNAP paperwork, you can send documents to the Department of Workforce Services at this address: Utah Department of Workforce Services – Imaging Operations, P.O. Box 143245, Salt Lake City, UT 84114-3245.
In-Person: You can find the address and phone number for your nearest local office by using the federal SNAP office directory. Once on the page, select the list of local office locations for the most current information.

Multi-Lingual Support

Utah's Department of Workforce Services provides interpreter services for EBT customer support. In addition to English and Spanish, assistance is available in other languages, including Navajo and Vietnamese. Since a full list of languages is not posted online, you should request an interpreter when calling the main DWS phone number for help.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Utah Horizon Card provides a convenient way to access benefits, you may occasionally run into problems. Common issues include lost or stolen cards, forgotten PINs, suspicious transactions, and delayed benefit deposits. Knowing the right steps can help you resolve these situations quickly.

Lost Or Stolen Card

If your card is lost or stolen, acting fast is the best way to protect your benefits. You must report it immediately to prevent unauthorized use, as detailed on the state's EBT page.

Call the Horizon Card Helpdesk at 1-800-997-4444 to report the card missing and freeze the account. This line is open 24/7.
You will need to verify your identity with your card number, the last four digits of your SSN, and your date of birth.
Ask for a replacement card and confirm your mailing address.
A new card typically arrives within 7–10 business days.
Once your new card arrives, call the same helpdesk number to activate it and set a new PIN.

Forgotten, Locked, Or Compromised PIN

Your PIN is your key to accessing your benefits, so forgetting it or suspecting it has been compromised can be stressful. Fortunately, resetting it is a straightforward process.

Call the Horizon Card Helpdesk and select the option for a PIN change or reset.
You will need to pass an identity check using your card details and ZIP code.
Choose a new four-digit PIN that is difficult to guess. Avoid using your birth year or simple patterns.
Confirm the new PIN and test it at a store or ATM to make sure it works correctly.

Suspicious Or Incorrect Transactions

Regularly monitoring your transaction history is a good habit. You can review recent activity on the state's ConnectEBT portal or by using a free app like Benny to track your balance.

If you find a charge you don't recognize, you should file a dispute right away. This guide on how to check your EBT balance provides more details on monitoring your account.

Contact customer service to report the unauthorized charges and ask to file a transaction dispute.
Provide the date, amount, and merchant name for each disputed transaction.
If you suspect fraud, ask to have your card frozen and a new one issued.
You may receive dispute forms in the mail. Complete and return them promptly, keeping copies for your records.
Follow up on your case weekly until the investigation is complete and any funds are credited back to your account.

Delayed Or Missing Monthly Benefit Deposit

If your benefits haven't arrived on schedule, there could be a simple explanation. State holidays or weekends can sometimes shift deposit dates.

First, check the official EBT deposit schedule for Utah. If the date has passed, check your balance using the automated phone system or an app to see if the deposit is pending.

Review any recent notices from DWS. Your case may be on hold if they need income verification or other paperwork from you.
If there is no pending deposit and no notice, call DWS Eligibility Services at 1-866-435-7414 to ask about your case status.
Once any holds are cleared, the missed deposit usually appears within 24 hours.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.