Minnesota EBT Customer Service: How to Get Help & Common Issues

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Getting help with your Minnesota EBT benefits shouldn't be a complicated process. Whether you're a current recipient who needs to replace a lost card or report a suspicious transaction, or you're new to the program with application questions, this guide shows you how to contact Minnesota's EBT customer service and fix common problems.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several different channels.

Phone: For most EBT issues, including lost cards or balance inquiries, call the 24/7 ebtEDGE line at 888-997-2227. For questions about your specific case or SNAP applications, the Department of Human Services provides direct lines, including 651-431-4049 for metro area case questions. A TTY relay is available at 800-627-3529.
Email: Minnesota does not provide a public email address for EBT customer service. For all inquiries, you should use the main 24/7 phone number.
Mail: If you need to send documents or correspondence, you can mail them to the EBT Customer Service office at P.O. Box 64941, St. Paul, MN 55164-0941.
In-Person: Walk-in services are not available at the administrative office in St. Paul. To find a local county or tribal human services office near you, use the USDA SNAP State Directory for Minnesota.

Multi-Lingual Support

Minnesota's EBT customer service provides interpreter support for many languages. The main automated phone line offers immediate options for Spanish, Hmong, and Somali. For assistance in other languages, a live agent can connect you with an interpreter upon request. A representative can provide the full list of available languages during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally run into problems. Common issues range from a lost card to a forgotten PIN or concerns about unauthorized transactions. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

A lost or stolen card can be stressful, but quick action is the best defense. The Minnesota Department of Human Services (DHS) advises reporting it immediately to freeze the account and prevent unauthorized use of your benefits.

Call the Minnesota EBT Customer Service line at 888-997-2227. This number is also on the back of your card and the DHS Contact Us page.
Follow the prompts for a "lost or stolen card" and provide your card number or Social Security number to the representative.
Confirm your recent transactions to identify any fraudulent activity.
Request a replacement card. Your old card will be deactivated, and a new one will arrive by mail, typically within 7–10 business days.
Activate your new card and set a new PIN as soon as it arrives.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or having it blocked after too many incorrect attempts can be frustrating. Fortunately, you can reset your PIN or unlock your card through the 24-hour customer service line.

Have your card and personal information ready before calling the EBT Customer Service number and choosing the “PIN change” option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Choose a new four-digit PIN. Avoid using easily guessable numbers like your birthday.
Wait for confirmation that the card is unlocked. You can test the new PIN with a balance inquiry at an ATM before you go shopping.
Memorize your new PIN and keep it private to avoid future issues.

Card Won’t Swipe, Is Damaged, or Expired

Physical damage, an expired date, or a card that was never activated can prevent it from working at the checkout counter. Before requesting a replacement, there are a few simple troubleshooting steps you can take.

First, clean the magnetic stripe and try using a different card reader to make sure the problem isn't with the store's equipment.
Check the expiration date on the front of your card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that came with it in the mail.
If the card is damaged and still won't work, contact customer service to have a new one mailed to you at no cost.
Once your new card arrives, activate it, set a PIN, and cut through the magnetic stripe and chip of the old card before discarding it.

Suspicious Transactions or Unexpected Balance Drops

With skimming and theft on the rise, it is important to monitor your account. If you notice unauthorized purchases or your balance drops unexpectedly, reporting it immediately helps in recovering your benefits.

Regularly review your transaction history. You can use a free app like Benny to track your SNAP and EBT Cash balance in real-time or check via the online portal.
If you find purchases you did not make, report them as "fraudulent activity" to the customer service line to have the card frozen.
Request a new card and PIN from the agent and ask them to start a fraud claim.
Complete and return any dispute forms sent by your county or DHS within the given deadline to remain eligible for replacement benefits.
Monitor your new card closely. Consider changing your PIN right before your monthly benefits are scheduled to arrive.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Minnesota EBT Customer Service

If you have questions about your EBT card, help is available. You can contact customer service for assistance with your account, to report issues, or to get information about your benefits. This service is your direct line for managing your EBT card and ensuring your benefits are secure.

How To Contact Customer Service

The easiest way to reach EBT customer service is by phone. The toll-free number is printed on the back of your Minnesota EBT card. Representatives can help you with a variety of card-related tasks, including transaction history inquiries and general questions about your account.

Common EBT Card Issues

If your card is lost, stolen, or damaged, you should report it right away. Contacting customer service immediately will deactivate your old card and protect your remaining benefits. A replacement card will then be mailed to you, usually within a few business days.

Forgetting your PIN can also be resolved by calling the customer service line. A representative will guide you through the process of selecting a new PIN. This helps keep your account secure while restoring your access to your food and cash benefits without a long delay.

Checking Your EBT Balance

You can check your SNAP and cash benefit balance in a few ways. Your current balance is often printed on your receipt after a purchase. You can also call the customer service number on your card to hear an automated balance update or speak to a representative.

For a quick and modern way to view your balance, you can use an app. This allows you to see your real-time SNAP and EBT cash totals directly on your phone. To get started, you can Download Benny.

SHARE

Getting help with your Minnesota EBT benefits shouldn't be a complicated process. Whether you're a current recipient who needs to replace a lost card or report a suspicious transaction, or you're new to the program with application questions, this guide shows you how to contact Minnesota's EBT customer service and fix common problems.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several different channels.

Phone: For most EBT issues, including lost cards or balance inquiries, call the 24/7 ebtEDGE line at 888-997-2227. For questions about your specific case or SNAP applications, the Department of Human Services provides direct lines, including 651-431-4049 for metro area case questions. A TTY relay is available at 800-627-3529.
Email: Minnesota does not provide a public email address for EBT customer service. For all inquiries, you should use the main 24/7 phone number.
Mail: If you need to send documents or correspondence, you can mail them to the EBT Customer Service office at P.O. Box 64941, St. Paul, MN 55164-0941.
In-Person: Walk-in services are not available at the administrative office in St. Paul. To find a local county or tribal human services office near you, use the USDA SNAP State Directory for Minnesota.

Multi-Lingual Support

Minnesota's EBT customer service provides interpreter support for many languages. The main automated phone line offers immediate options for Spanish, Hmong, and Somali. For assistance in other languages, a live agent can connect you with an interpreter upon request. A representative can provide the full list of available languages during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally run into problems. Common issues range from a lost card to a forgotten PIN or concerns about unauthorized transactions. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

A lost or stolen card can be stressful, but quick action is the best defense. The Minnesota Department of Human Services (DHS) advises reporting it immediately to freeze the account and prevent unauthorized use of your benefits.

Call the Minnesota EBT Customer Service line at 888-997-2227. This number is also on the back of your card and the DHS Contact Us page.
Follow the prompts for a "lost or stolen card" and provide your card number or Social Security number to the representative.
Confirm your recent transactions to identify any fraudulent activity.
Request a replacement card. Your old card will be deactivated, and a new one will arrive by mail, typically within 7–10 business days.
Activate your new card and set a new PIN as soon as it arrives.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or having it blocked after too many incorrect attempts can be frustrating. Fortunately, you can reset your PIN or unlock your card through the 24-hour customer service line.

Have your card and personal information ready before calling the EBT Customer Service number and choosing the “PIN change” option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Choose a new four-digit PIN. Avoid using easily guessable numbers like your birthday.
Wait for confirmation that the card is unlocked. You can test the new PIN with a balance inquiry at an ATM before you go shopping.
Memorize your new PIN and keep it private to avoid future issues.

Card Won’t Swipe, Is Damaged, or Expired

Physical damage, an expired date, or a card that was never activated can prevent it from working at the checkout counter. Before requesting a replacement, there are a few simple troubleshooting steps you can take.

First, clean the magnetic stripe and try using a different card reader to make sure the problem isn't with the store's equipment.
Check the expiration date on the front of your card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that came with it in the mail.
If the card is damaged and still won't work, contact customer service to have a new one mailed to you at no cost.
Once your new card arrives, activate it, set a PIN, and cut through the magnetic stripe and chip of the old card before discarding it.

Suspicious Transactions or Unexpected Balance Drops

With skimming and theft on the rise, it is important to monitor your account. If you notice unauthorized purchases or your balance drops unexpectedly, reporting it immediately helps in recovering your benefits.

Regularly review your transaction history. You can use a free app like Benny to track your SNAP and EBT Cash balance in real-time or check via the online portal.
If you find purchases you did not make, report them as "fraudulent activity" to the customer service line to have the card frozen.
Request a new card and PIN from the agent and ask them to start a fraud claim.
Complete and return any dispute forms sent by your county or DHS within the given deadline to remain eligible for replacement benefits.
Monitor your new card closely. Consider changing your PIN right before your monthly benefits are scheduled to arrive.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Minnesota EBT Customer Service

If you have questions about your EBT card, help is available. You can contact customer service for assistance with your account, to report issues, or to get information about your benefits. This service is your direct line for managing your EBT card and ensuring your benefits are secure.

How To Contact Customer Service

The easiest way to reach EBT customer service is by phone. The toll-free number is printed on the back of your Minnesota EBT card. Representatives can help you with a variety of card-related tasks, including transaction history inquiries and general questions about your account.

Common EBT Card Issues

If your card is lost, stolen, or damaged, you should report it right away. Contacting customer service immediately will deactivate your old card and protect your remaining benefits. A replacement card will then be mailed to you, usually within a few business days.

Forgetting your PIN can also be resolved by calling the customer service line. A representative will guide you through the process of selecting a new PIN. This helps keep your account secure while restoring your access to your food and cash benefits without a long delay.

Checking Your EBT Balance

You can check your SNAP and cash benefit balance in a few ways. Your current balance is often printed on your receipt after a purchase. You can also call the customer service number on your card to hear an automated balance update or speak to a representative.

For a quick and modern way to view your balance, you can use an app. This allows you to see your real-time SNAP and EBT cash totals directly on your phone. To get started, you can Download Benny.

SHARE

Getting help with your Minnesota EBT benefits shouldn't be a complicated process. Whether you're a current recipient who needs to replace a lost card or report a suspicious transaction, or you're new to the program with application questions, this guide shows you how to contact Minnesota's EBT customer service and fix common problems.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several different channels.

Phone: For most EBT issues, including lost cards or balance inquiries, call the 24/7 ebtEDGE line at 888-997-2227. For questions about your specific case or SNAP applications, the Department of Human Services provides direct lines, including 651-431-4049 for metro area case questions. A TTY relay is available at 800-627-3529.
Email: Minnesota does not provide a public email address for EBT customer service. For all inquiries, you should use the main 24/7 phone number.
Mail: If you need to send documents or correspondence, you can mail them to the EBT Customer Service office at P.O. Box 64941, St. Paul, MN 55164-0941.
In-Person: Walk-in services are not available at the administrative office in St. Paul. To find a local county or tribal human services office near you, use the USDA SNAP State Directory for Minnesota.

Multi-Lingual Support

Minnesota's EBT customer service provides interpreter support for many languages. The main automated phone line offers immediate options for Spanish, Hmong, and Somali. For assistance in other languages, a live agent can connect you with an interpreter upon request. A representative can provide the full list of available languages during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally run into problems. Common issues range from a lost card to a forgotten PIN or concerns about unauthorized transactions. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

A lost or stolen card can be stressful, but quick action is the best defense. The Minnesota Department of Human Services (DHS) advises reporting it immediately to freeze the account and prevent unauthorized use of your benefits.

Call the Minnesota EBT Customer Service line at 888-997-2227. This number is also on the back of your card and the DHS Contact Us page.
Follow the prompts for a "lost or stolen card" and provide your card number or Social Security number to the representative.
Confirm your recent transactions to identify any fraudulent activity.
Request a replacement card. Your old card will be deactivated, and a new one will arrive by mail, typically within 7–10 business days.
Activate your new card and set a new PIN as soon as it arrives.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or having it blocked after too many incorrect attempts can be frustrating. Fortunately, you can reset your PIN or unlock your card through the 24-hour customer service line.

Have your card and personal information ready before calling the EBT Customer Service number and choosing the “PIN change” option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Choose a new four-digit PIN. Avoid using easily guessable numbers like your birthday.
Wait for confirmation that the card is unlocked. You can test the new PIN with a balance inquiry at an ATM before you go shopping.
Memorize your new PIN and keep it private to avoid future issues.

Card Won’t Swipe, Is Damaged, or Expired

Physical damage, an expired date, or a card that was never activated can prevent it from working at the checkout counter. Before requesting a replacement, there are a few simple troubleshooting steps you can take.

First, clean the magnetic stripe and try using a different card reader to make sure the problem isn't with the store's equipment.
Check the expiration date on the front of your card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that came with it in the mail.
If the card is damaged and still won't work, contact customer service to have a new one mailed to you at no cost.
Once your new card arrives, activate it, set a PIN, and cut through the magnetic stripe and chip of the old card before discarding it.

Suspicious Transactions or Unexpected Balance Drops

With skimming and theft on the rise, it is important to monitor your account. If you notice unauthorized purchases or your balance drops unexpectedly, reporting it immediately helps in recovering your benefits.

Regularly review your transaction history. You can use a free app like Benny to track your SNAP and EBT Cash balance in real-time or check via the online portal.
If you find purchases you did not make, report them as "fraudulent activity" to the customer service line to have the card frozen.
Request a new card and PIN from the agent and ask them to start a fraud claim.
Complete and return any dispute forms sent by your county or DHS within the given deadline to remain eligible for replacement benefits.
Monitor your new card closely. Consider changing your PIN right before your monthly benefits are scheduled to arrive.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Minnesota EBT Customer Service

If you have questions about your EBT card, help is available. You can contact customer service for assistance with your account, to report issues, or to get information about your benefits. This service is your direct line for managing your EBT card and ensuring your benefits are secure.

How To Contact Customer Service

The easiest way to reach EBT customer service is by phone. The toll-free number is printed on the back of your Minnesota EBT card. Representatives can help you with a variety of card-related tasks, including transaction history inquiries and general questions about your account.

Common EBT Card Issues

If your card is lost, stolen, or damaged, you should report it right away. Contacting customer service immediately will deactivate your old card and protect your remaining benefits. A replacement card will then be mailed to you, usually within a few business days.

Forgetting your PIN can also be resolved by calling the customer service line. A representative will guide you through the process of selecting a new PIN. This helps keep your account secure while restoring your access to your food and cash benefits without a long delay.

Checking Your EBT Balance

You can check your SNAP and cash benefit balance in a few ways. Your current balance is often printed on your receipt after a purchase. You can also call the customer service number on your card to hear an automated balance update or speak to a representative.

For a quick and modern way to view your balance, you can use an app. This allows you to see your real-time SNAP and EBT cash totals directly on your phone. To get started, you can Download Benny.

SHARE

Getting help with your Minnesota EBT benefits shouldn't be a complicated process. Whether you're a current recipient who needs to replace a lost card or report a suspicious transaction, or you're new to the program with application questions, this guide shows you how to contact Minnesota's EBT customer service and fix common problems.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several different channels.

Phone: For most EBT issues, including lost cards or balance inquiries, call the 24/7 ebtEDGE line at 888-997-2227. For questions about your specific case or SNAP applications, the Department of Human Services provides direct lines, including 651-431-4049 for metro area case questions. A TTY relay is available at 800-627-3529.
Email: Minnesota does not provide a public email address for EBT customer service. For all inquiries, you should use the main 24/7 phone number.
Mail: If you need to send documents or correspondence, you can mail them to the EBT Customer Service office at P.O. Box 64941, St. Paul, MN 55164-0941.
In-Person: Walk-in services are not available at the administrative office in St. Paul. To find a local county or tribal human services office near you, use the USDA SNAP State Directory for Minnesota.

Multi-Lingual Support

Minnesota's EBT customer service provides interpreter support for many languages. The main automated phone line offers immediate options for Spanish, Hmong, and Somali. For assistance in other languages, a live agent can connect you with an interpreter upon request. A representative can provide the full list of available languages during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally run into problems. Common issues range from a lost card to a forgotten PIN or concerns about unauthorized transactions. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

A lost or stolen card can be stressful, but quick action is the best defense. The Minnesota Department of Human Services (DHS) advises reporting it immediately to freeze the account and prevent unauthorized use of your benefits.

Call the Minnesota EBT Customer Service line at 888-997-2227. This number is also on the back of your card and the DHS Contact Us page.
Follow the prompts for a "lost or stolen card" and provide your card number or Social Security number to the representative.
Confirm your recent transactions to identify any fraudulent activity.
Request a replacement card. Your old card will be deactivated, and a new one will arrive by mail, typically within 7–10 business days.
Activate your new card and set a new PIN as soon as it arrives.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or having it blocked after too many incorrect attempts can be frustrating. Fortunately, you can reset your PIN or unlock your card through the 24-hour customer service line.

Have your card and personal information ready before calling the EBT Customer Service number and choosing the “PIN change” option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Choose a new four-digit PIN. Avoid using easily guessable numbers like your birthday.
Wait for confirmation that the card is unlocked. You can test the new PIN with a balance inquiry at an ATM before you go shopping.
Memorize your new PIN and keep it private to avoid future issues.

Card Won’t Swipe, Is Damaged, or Expired

Physical damage, an expired date, or a card that was never activated can prevent it from working at the checkout counter. Before requesting a replacement, there are a few simple troubleshooting steps you can take.

First, clean the magnetic stripe and try using a different card reader to make sure the problem isn't with the store's equipment.
Check the expiration date on the front of your card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that came with it in the mail.
If the card is damaged and still won't work, contact customer service to have a new one mailed to you at no cost.
Once your new card arrives, activate it, set a PIN, and cut through the magnetic stripe and chip of the old card before discarding it.

Suspicious Transactions or Unexpected Balance Drops

With skimming and theft on the rise, it is important to monitor your account. If you notice unauthorized purchases or your balance drops unexpectedly, reporting it immediately helps in recovering your benefits.

Regularly review your transaction history. You can use a free app like Benny to track your SNAP and EBT Cash balance in real-time or check via the online portal.
If you find purchases you did not make, report them as "fraudulent activity" to the customer service line to have the card frozen.
Request a new card and PIN from the agent and ask them to start a fraud claim.
Complete and return any dispute forms sent by your county or DHS within the given deadline to remain eligible for replacement benefits.
Monitor your new card closely. Consider changing your PIN right before your monthly benefits are scheduled to arrive.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Minnesota EBT Customer Service

If you have questions about your EBT card, help is available. You can contact customer service for assistance with your account, to report issues, or to get information about your benefits. This service is your direct line for managing your EBT card and ensuring your benefits are secure.

How To Contact Customer Service

The easiest way to reach EBT customer service is by phone. The toll-free number is printed on the back of your Minnesota EBT card. Representatives can help you with a variety of card-related tasks, including transaction history inquiries and general questions about your account.

Common EBT Card Issues

If your card is lost, stolen, or damaged, you should report it right away. Contacting customer service immediately will deactivate your old card and protect your remaining benefits. A replacement card will then be mailed to you, usually within a few business days.

Forgetting your PIN can also be resolved by calling the customer service line. A representative will guide you through the process of selecting a new PIN. This helps keep your account secure while restoring your access to your food and cash benefits without a long delay.

Checking Your EBT Balance

You can check your SNAP and cash benefit balance in a few ways. Your current balance is often printed on your receipt after a purchase. You can also call the customer service number on your card to hear an automated balance update or speak to a representative.

For a quick and modern way to view your balance, you can use an app. This allows you to see your real-time SNAP and EBT cash totals directly on your phone. To get started, you can Download Benny.

SHARE

Getting help with your Minnesota EBT benefits shouldn't be a complicated process. Whether you're a current recipient who needs to replace a lost card or report a suspicious transaction, or you're new to the program with application questions, this guide shows you how to contact Minnesota's EBT customer service and fix common problems.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several different channels.

Phone: For most EBT issues, including lost cards or balance inquiries, call the 24/7 ebtEDGE line at 888-997-2227. For questions about your specific case or SNAP applications, the Department of Human Services provides direct lines, including 651-431-4049 for metro area case questions. A TTY relay is available at 800-627-3529.
Email: Minnesota does not provide a public email address for EBT customer service. For all inquiries, you should use the main 24/7 phone number.
Mail: If you need to send documents or correspondence, you can mail them to the EBT Customer Service office at P.O. Box 64941, St. Paul, MN 55164-0941.
In-Person: Walk-in services are not available at the administrative office in St. Paul. To find a local county or tribal human services office near you, use the USDA SNAP State Directory for Minnesota.

Multi-Lingual Support

Minnesota's EBT customer service provides interpreter support for many languages. The main automated phone line offers immediate options for Spanish, Hmong, and Somali. For assistance in other languages, a live agent can connect you with an interpreter upon request. A representative can provide the full list of available languages during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally run into problems. Common issues range from a lost card to a forgotten PIN or concerns about unauthorized transactions. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

A lost or stolen card can be stressful, but quick action is the best defense. The Minnesota Department of Human Services (DHS) advises reporting it immediately to freeze the account and prevent unauthorized use of your benefits.

Call the Minnesota EBT Customer Service line at 888-997-2227. This number is also on the back of your card and the DHS Contact Us page.
Follow the prompts for a "lost or stolen card" and provide your card number or Social Security number to the representative.
Confirm your recent transactions to identify any fraudulent activity.
Request a replacement card. Your old card will be deactivated, and a new one will arrive by mail, typically within 7–10 business days.
Activate your new card and set a new PIN as soon as it arrives.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or having it blocked after too many incorrect attempts can be frustrating. Fortunately, you can reset your PIN or unlock your card through the 24-hour customer service line.

Have your card and personal information ready before calling the EBT Customer Service number and choosing the “PIN change” option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Choose a new four-digit PIN. Avoid using easily guessable numbers like your birthday.
Wait for confirmation that the card is unlocked. You can test the new PIN with a balance inquiry at an ATM before you go shopping.
Memorize your new PIN and keep it private to avoid future issues.

Card Won’t Swipe, Is Damaged, or Expired

Physical damage, an expired date, or a card that was never activated can prevent it from working at the checkout counter. Before requesting a replacement, there are a few simple troubleshooting steps you can take.

First, clean the magnetic stripe and try using a different card reader to make sure the problem isn't with the store's equipment.
Check the expiration date on the front of your card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that came with it in the mail.
If the card is damaged and still won't work, contact customer service to have a new one mailed to you at no cost.
Once your new card arrives, activate it, set a PIN, and cut through the magnetic stripe and chip of the old card before discarding it.

Suspicious Transactions or Unexpected Balance Drops

With skimming and theft on the rise, it is important to monitor your account. If you notice unauthorized purchases or your balance drops unexpectedly, reporting it immediately helps in recovering your benefits.

Regularly review your transaction history. You can use a free app like Benny to track your SNAP and EBT Cash balance in real-time or check via the online portal.
If you find purchases you did not make, report them as "fraudulent activity" to the customer service line to have the card frozen.
Request a new card and PIN from the agent and ask them to start a fraud claim.
Complete and return any dispute forms sent by your county or DHS within the given deadline to remain eligible for replacement benefits.
Monitor your new card closely. Consider changing your PIN right before your monthly benefits are scheduled to arrive.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Minnesota EBT Customer Service

If you have questions about your EBT card, help is available. You can contact customer service for assistance with your account, to report issues, or to get information about your benefits. This service is your direct line for managing your EBT card and ensuring your benefits are secure.

How To Contact Customer Service

The easiest way to reach EBT customer service is by phone. The toll-free number is printed on the back of your Minnesota EBT card. Representatives can help you with a variety of card-related tasks, including transaction history inquiries and general questions about your account.

Common EBT Card Issues

If your card is lost, stolen, or damaged, you should report it right away. Contacting customer service immediately will deactivate your old card and protect your remaining benefits. A replacement card will then be mailed to you, usually within a few business days.

Forgetting your PIN can also be resolved by calling the customer service line. A representative will guide you through the process of selecting a new PIN. This helps keep your account secure while restoring your access to your food and cash benefits without a long delay.

Checking Your EBT Balance

You can check your SNAP and cash benefit balance in a few ways. Your current balance is often printed on your receipt after a purchase. You can also call the customer service number on your card to hear an automated balance update or speak to a representative.

For a quick and modern way to view your balance, you can use an app. This allows you to see your real-time SNAP and EBT cash totals directly on your phone. To get started, you can Download Benny.