Common EBT-Related Issues and How to Resolve Them

Dealing with your EBT card can sometimes present challenges. Common problems range from a lost card to a delayed benefit deposit. Acting quickly in these situations helps protect your food or cash assistance and ensures you can access it when needed.

Lost, Stolen, or Damaged Card

If your Kansas EBT card is missing or broken, you must report it immediately to prevent unauthorized use. Deactivating the card is the first step to protecting your benefits and getting a replacement.

• Stop using the card and call the Kansas EBT customer service number to report it. The automated system will deactivate the card and begin the replacement process.

• Confirm your mailing address to ensure the new card arrives within 5–7 business days. You cannot access benefits until the replacement is activated.

• When your new card arrives, call the same number or use the ebtEDGE portal to activate it and choose a new PIN.

• Review your recent transaction history. If you find unauthorized charges, report them as fraud immediately.

Forgotten, Locked, or Compromised PIN

Your PIN is the key to your benefits, so forgetting it or suspecting it has been compromised can be stressful. You can reset it quickly through the ebtEDGE portal or by phone.

• Use the ebtEDGE app or call customer service and select the PIN-reset option. You will need to verify your identity with your card number and personal information.

• Choose a new four-digit code that is difficult to guess. Simple combinations are often rejected for security reasons.

• Test the new PIN by checking your balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or use the ebtEDGE portal.

• To reduce theft risk, consider changing your PIN monthly, especially before your benefits are scheduled to load.

Suspicious or Unauthorized Transactions

Fraud like skimming or phishing can lead to unauthorized charges on your account. If you notice a transaction you did not make, take immediate action to freeze your card and report the incident.

• Freeze your card immediately using the ebtEDGE app as soon as you see a suspicious charge.

• Call customer service at 1-800-997-6666 to report the fraud and request a new card.

• Write down the date, time, and amount of each unauthorized purchase to provide to the agent. Keep the reference number for your records.

• After the call, change your PIN and enable optional card controls like blocking out-of-state or online transactions through the ebtEDGE portal.

Missing or Delayed Benefit Deposit

If your benefits have not appeared on your card by the expected date, there could be a few reasons. It might be a simple posting delay or an issue with your case that needs attention.

• First, check the monthly Kansas EBT deposit schedule to confirm the date. Remember that weekends or holidays can cause delays.

• Check your balance using the ebtEDGE portal or an automated phone line. If it is still zero after the deposit date, gather your case information.

• Call customer service to check for technical errors. If needed, they can transfer you to DCF Benefits Assistance.

• Confirm your case is active and all your recertification paperwork has been submitted and approved.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cashback on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on qualifying items.

Download Benny to take control of your spending and get more out of your EBT benefits.