Delaware EBT Customer Service: How to Get Help & Common Issues

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Managing your EBT benefits in Delaware can sometimes feel overwhelming. Whether you're a current user who needs to replace a lost card or dispute a charge, or you're new and have questions about applying, this guide provides all the contact information and troubleshooting steps you need to resolve issues quickly.

How to Contact EBT Customer Service in Delaware

There are several ways to contact Delaware's EBT customer service for assistance.

Phone: For SNAP/EBT benefit questions, application status, or case changes, call the Division of Social Services (DSS) at 1-866-843-7212 on weekdays from 8:00 AM to 4:30 PM. For 24/7 assistance with your card balance, PIN, or to report a lost card, call Conduent at 1-800-526-9099. You can also dial 2-1-1 to find local resources.
Email: Delaware does not publish a public customer service email address. If you need to communicate in writing via email, you should first call the DSS Customer Relations line at 1-866-843-7212 and request the appropriate contact information from an agent.
Mail: You can send official documents, correspondence, and written inquiries regarding your benefits to the Delaware Division of Social Services, P.O. Box 906, New Castle, DE 19720.
In-Person: While there is no online office locator, you can find your nearest State Service Center for in-person help. Dial 2-1-1 or call DSS Customer Relations at 1-866-843-7212 for directions and office details. The state also provides information on food assistance resources online.

Multi-Lingual Support

Delaware provides interpreter services for EBT and SNAP inquiries. Program information is commonly available in Spanish, Chinese, Haitian Creole, and Vietnamese, but you can request assistance in other languages. For a complete list of options or to connect with an interpreter, call the DSS Customer Relations line at 1-866-843-7212.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to unexpected transaction errors, several issues can arise. Understanding how to address these common problems quickly can help you protect your benefits and regain access to your funds without unnecessary delays. Here are a few common scenarios and their solutions.

Lost or Stolen EBT Card

A missing card requires immediate action to prevent unauthorized use of your benefits. If your card is lost or stolen, you must report it right away to have it disabled and request a replacement. This ensures your food assistance funds remain secure until your new card arrives.

Immediately call the 24/7 Conduent EBT Cardholder Customer Service at 1-800-526-9099. This number is also on the DHSS food stamps page.
Follow the prompts to report a lost or stolen card.
Verify your identity by providing your Social Security number, date of birth, and mailing address.
Ask the agent to deactivate the old card and issue a replacement. Be sure to save any case number they provide.
Your new card should arrive within 7–10 business days. You will need to activate it and set a new PIN before use.

Forgotten, Locked, or Compromised PIN

Your Personal Identification Number (PIN) is your key to accessing your benefits. If you forget your PIN, or if you suspect it has been compromised, changing it promptly is necessary to protect your account and continue making purchases. An incorrect PIN will prevent transactions.

Call the Conduent EBT Cardholder Customer Service line at 1-800-526-9099 and select the option to change or reset your PIN.
Confirm your identity by entering your card number and other requested information.
Select a new four-digit PIN. Avoid using easily guessable numbers like your birthday or repeating digits.
Memorize your new PIN and destroy any written copies. Never share your PIN with anyone.

Unauthorized or Suspicious Transactions

Benefit theft can drain your account. Regularly checking your EBT balance and transaction history is a good practice. If you spot a purchase you did not make, report it immediately to dispute the charge and protect your remaining funds.

Review your recent transactions. You can track your SNAP and EBT Cash balance with a free app like Benny or get a printout from an ATM.
If you find unauthorized charges, contact the Delaware EBT Customer Service hotline right away to file a fraud claim.
Provide the agent with the date, amount, and location of each fraudulent transaction.
Ask the agent to freeze your card and explain Delaware’s process for reimbursing stolen benefits.
After the call, change your PIN and monitor your account daily.

Card Consistently Declined or Physically Damaged

A damaged card or a system error can lead to transaction declines, even with sufficient funds. If your card is not working, a few troubleshooting steps can determine whether you need a replacement. This helps you regain access to your benefits for essential purchases.

First, try your card at a different store or ATM to confirm the issue is not with the retailer’s terminal.
If it still fails, check for system blocks or benefit holds by calling the EBT customer service line.
If a replacement is needed, you can request one over the phone. For immediate needs, visit a State Service Center for an instant-issue card.
Store your new card away from magnets and phones to prevent damage to the magnetic stripe.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Managing your EBT benefits in Delaware can sometimes feel overwhelming. Whether you're a current user who needs to replace a lost card or dispute a charge, or you're new and have questions about applying, this guide provides all the contact information and troubleshooting steps you need to resolve issues quickly.

How to Contact EBT Customer Service in Delaware

There are several ways to contact Delaware's EBT customer service for assistance.

Phone: For SNAP/EBT benefit questions, application status, or case changes, call the Division of Social Services (DSS) at 1-866-843-7212 on weekdays from 8:00 AM to 4:30 PM. For 24/7 assistance with your card balance, PIN, or to report a lost card, call Conduent at 1-800-526-9099. You can also dial 2-1-1 to find local resources.
Email: Delaware does not publish a public customer service email address. If you need to communicate in writing via email, you should first call the DSS Customer Relations line at 1-866-843-7212 and request the appropriate contact information from an agent.
Mail: You can send official documents, correspondence, and written inquiries regarding your benefits to the Delaware Division of Social Services, P.O. Box 906, New Castle, DE 19720.
In-Person: While there is no online office locator, you can find your nearest State Service Center for in-person help. Dial 2-1-1 or call DSS Customer Relations at 1-866-843-7212 for directions and office details. The state also provides information on food assistance resources online.

Multi-Lingual Support

Delaware provides interpreter services for EBT and SNAP inquiries. Program information is commonly available in Spanish, Chinese, Haitian Creole, and Vietnamese, but you can request assistance in other languages. For a complete list of options or to connect with an interpreter, call the DSS Customer Relations line at 1-866-843-7212.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to unexpected transaction errors, several issues can arise. Understanding how to address these common problems quickly can help you protect your benefits and regain access to your funds without unnecessary delays. Here are a few common scenarios and their solutions.

Lost or Stolen EBT Card

A missing card requires immediate action to prevent unauthorized use of your benefits. If your card is lost or stolen, you must report it right away to have it disabled and request a replacement. This ensures your food assistance funds remain secure until your new card arrives.

Immediately call the 24/7 Conduent EBT Cardholder Customer Service at 1-800-526-9099. This number is also on the DHSS food stamps page.
Follow the prompts to report a lost or stolen card.
Verify your identity by providing your Social Security number, date of birth, and mailing address.
Ask the agent to deactivate the old card and issue a replacement. Be sure to save any case number they provide.
Your new card should arrive within 7–10 business days. You will need to activate it and set a new PIN before use.

Forgotten, Locked, or Compromised PIN

Your Personal Identification Number (PIN) is your key to accessing your benefits. If you forget your PIN, or if you suspect it has been compromised, changing it promptly is necessary to protect your account and continue making purchases. An incorrect PIN will prevent transactions.

Call the Conduent EBT Cardholder Customer Service line at 1-800-526-9099 and select the option to change or reset your PIN.
Confirm your identity by entering your card number and other requested information.
Select a new four-digit PIN. Avoid using easily guessable numbers like your birthday or repeating digits.
Memorize your new PIN and destroy any written copies. Never share your PIN with anyone.

Unauthorized or Suspicious Transactions

Benefit theft can drain your account. Regularly checking your EBT balance and transaction history is a good practice. If you spot a purchase you did not make, report it immediately to dispute the charge and protect your remaining funds.

Review your recent transactions. You can track your SNAP and EBT Cash balance with a free app like Benny or get a printout from an ATM.
If you find unauthorized charges, contact the Delaware EBT Customer Service hotline right away to file a fraud claim.
Provide the agent with the date, amount, and location of each fraudulent transaction.
Ask the agent to freeze your card and explain Delaware’s process for reimbursing stolen benefits.
After the call, change your PIN and monitor your account daily.

Card Consistently Declined or Physically Damaged

A damaged card or a system error can lead to transaction declines, even with sufficient funds. If your card is not working, a few troubleshooting steps can determine whether you need a replacement. This helps you regain access to your benefits for essential purchases.

First, try your card at a different store or ATM to confirm the issue is not with the retailer’s terminal.
If it still fails, check for system blocks or benefit holds by calling the EBT customer service line.
If a replacement is needed, you can request one over the phone. For immediate needs, visit a State Service Center for an instant-issue card.
Store your new card away from magnets and phones to prevent damage to the magnetic stripe.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Managing your EBT benefits in Delaware can sometimes feel overwhelming. Whether you're a current user who needs to replace a lost card or dispute a charge, or you're new and have questions about applying, this guide provides all the contact information and troubleshooting steps you need to resolve issues quickly.

How to Contact EBT Customer Service in Delaware

There are several ways to contact Delaware's EBT customer service for assistance.

Phone: For SNAP/EBT benefit questions, application status, or case changes, call the Division of Social Services (DSS) at 1-866-843-7212 on weekdays from 8:00 AM to 4:30 PM. For 24/7 assistance with your card balance, PIN, or to report a lost card, call Conduent at 1-800-526-9099. You can also dial 2-1-1 to find local resources.
Email: Delaware does not publish a public customer service email address. If you need to communicate in writing via email, you should first call the DSS Customer Relations line at 1-866-843-7212 and request the appropriate contact information from an agent.
Mail: You can send official documents, correspondence, and written inquiries regarding your benefits to the Delaware Division of Social Services, P.O. Box 906, New Castle, DE 19720.
In-Person: While there is no online office locator, you can find your nearest State Service Center for in-person help. Dial 2-1-1 or call DSS Customer Relations at 1-866-843-7212 for directions and office details. The state also provides information on food assistance resources online.

Multi-Lingual Support

Delaware provides interpreter services for EBT and SNAP inquiries. Program information is commonly available in Spanish, Chinese, Haitian Creole, and Vietnamese, but you can request assistance in other languages. For a complete list of options or to connect with an interpreter, call the DSS Customer Relations line at 1-866-843-7212.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to unexpected transaction errors, several issues can arise. Understanding how to address these common problems quickly can help you protect your benefits and regain access to your funds without unnecessary delays. Here are a few common scenarios and their solutions.

Lost or Stolen EBT Card

A missing card requires immediate action to prevent unauthorized use of your benefits. If your card is lost or stolen, you must report it right away to have it disabled and request a replacement. This ensures your food assistance funds remain secure until your new card arrives.

Immediately call the 24/7 Conduent EBT Cardholder Customer Service at 1-800-526-9099. This number is also on the DHSS food stamps page.
Follow the prompts to report a lost or stolen card.
Verify your identity by providing your Social Security number, date of birth, and mailing address.
Ask the agent to deactivate the old card and issue a replacement. Be sure to save any case number they provide.
Your new card should arrive within 7–10 business days. You will need to activate it and set a new PIN before use.

Forgotten, Locked, or Compromised PIN

Your Personal Identification Number (PIN) is your key to accessing your benefits. If you forget your PIN, or if you suspect it has been compromised, changing it promptly is necessary to protect your account and continue making purchases. An incorrect PIN will prevent transactions.

Call the Conduent EBT Cardholder Customer Service line at 1-800-526-9099 and select the option to change or reset your PIN.
Confirm your identity by entering your card number and other requested information.
Select a new four-digit PIN. Avoid using easily guessable numbers like your birthday or repeating digits.
Memorize your new PIN and destroy any written copies. Never share your PIN with anyone.

Unauthorized or Suspicious Transactions

Benefit theft can drain your account. Regularly checking your EBT balance and transaction history is a good practice. If you spot a purchase you did not make, report it immediately to dispute the charge and protect your remaining funds.

Review your recent transactions. You can track your SNAP and EBT Cash balance with a free app like Benny or get a printout from an ATM.
If you find unauthorized charges, contact the Delaware EBT Customer Service hotline right away to file a fraud claim.
Provide the agent with the date, amount, and location of each fraudulent transaction.
Ask the agent to freeze your card and explain Delaware’s process for reimbursing stolen benefits.
After the call, change your PIN and monitor your account daily.

Card Consistently Declined or Physically Damaged

A damaged card or a system error can lead to transaction declines, even with sufficient funds. If your card is not working, a few troubleshooting steps can determine whether you need a replacement. This helps you regain access to your benefits for essential purchases.

First, try your card at a different store or ATM to confirm the issue is not with the retailer’s terminal.
If it still fails, check for system blocks or benefit holds by calling the EBT customer service line.
If a replacement is needed, you can request one over the phone. For immediate needs, visit a State Service Center for an instant-issue card.
Store your new card away from magnets and phones to prevent damage to the magnetic stripe.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Managing your EBT benefits in Delaware can sometimes feel overwhelming. Whether you're a current user who needs to replace a lost card or dispute a charge, or you're new and have questions about applying, this guide provides all the contact information and troubleshooting steps you need to resolve issues quickly.

How to Contact EBT Customer Service in Delaware

There are several ways to contact Delaware's EBT customer service for assistance.

Phone: For SNAP/EBT benefit questions, application status, or case changes, call the Division of Social Services (DSS) at 1-866-843-7212 on weekdays from 8:00 AM to 4:30 PM. For 24/7 assistance with your card balance, PIN, or to report a lost card, call Conduent at 1-800-526-9099. You can also dial 2-1-1 to find local resources.
Email: Delaware does not publish a public customer service email address. If you need to communicate in writing via email, you should first call the DSS Customer Relations line at 1-866-843-7212 and request the appropriate contact information from an agent.
Mail: You can send official documents, correspondence, and written inquiries regarding your benefits to the Delaware Division of Social Services, P.O. Box 906, New Castle, DE 19720.
In-Person: While there is no online office locator, you can find your nearest State Service Center for in-person help. Dial 2-1-1 or call DSS Customer Relations at 1-866-843-7212 for directions and office details. The state also provides information on food assistance resources online.

Multi-Lingual Support

Delaware provides interpreter services for EBT and SNAP inquiries. Program information is commonly available in Spanish, Chinese, Haitian Creole, and Vietnamese, but you can request assistance in other languages. For a complete list of options or to connect with an interpreter, call the DSS Customer Relations line at 1-866-843-7212.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to unexpected transaction errors, several issues can arise. Understanding how to address these common problems quickly can help you protect your benefits and regain access to your funds without unnecessary delays. Here are a few common scenarios and their solutions.

Lost or Stolen EBT Card

A missing card requires immediate action to prevent unauthorized use of your benefits. If your card is lost or stolen, you must report it right away to have it disabled and request a replacement. This ensures your food assistance funds remain secure until your new card arrives.

Immediately call the 24/7 Conduent EBT Cardholder Customer Service at 1-800-526-9099. This number is also on the DHSS food stamps page.
Follow the prompts to report a lost or stolen card.
Verify your identity by providing your Social Security number, date of birth, and mailing address.
Ask the agent to deactivate the old card and issue a replacement. Be sure to save any case number they provide.
Your new card should arrive within 7–10 business days. You will need to activate it and set a new PIN before use.

Forgotten, Locked, or Compromised PIN

Your Personal Identification Number (PIN) is your key to accessing your benefits. If you forget your PIN, or if you suspect it has been compromised, changing it promptly is necessary to protect your account and continue making purchases. An incorrect PIN will prevent transactions.

Call the Conduent EBT Cardholder Customer Service line at 1-800-526-9099 and select the option to change or reset your PIN.
Confirm your identity by entering your card number and other requested information.
Select a new four-digit PIN. Avoid using easily guessable numbers like your birthday or repeating digits.
Memorize your new PIN and destroy any written copies. Never share your PIN with anyone.

Unauthorized or Suspicious Transactions

Benefit theft can drain your account. Regularly checking your EBT balance and transaction history is a good practice. If you spot a purchase you did not make, report it immediately to dispute the charge and protect your remaining funds.

Review your recent transactions. You can track your SNAP and EBT Cash balance with a free app like Benny or get a printout from an ATM.
If you find unauthorized charges, contact the Delaware EBT Customer Service hotline right away to file a fraud claim.
Provide the agent with the date, amount, and location of each fraudulent transaction.
Ask the agent to freeze your card and explain Delaware’s process for reimbursing stolen benefits.
After the call, change your PIN and monitor your account daily.

Card Consistently Declined or Physically Damaged

A damaged card or a system error can lead to transaction declines, even with sufficient funds. If your card is not working, a few troubleshooting steps can determine whether you need a replacement. This helps you regain access to your benefits for essential purchases.

First, try your card at a different store or ATM to confirm the issue is not with the retailer’s terminal.
If it still fails, check for system blocks or benefit holds by calling the EBT customer service line.
If a replacement is needed, you can request one over the phone. For immediate needs, visit a State Service Center for an instant-issue card.
Store your new card away from magnets and phones to prevent damage to the magnetic stripe.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Managing your EBT benefits in Delaware can sometimes feel overwhelming. Whether you're a current user who needs to replace a lost card or dispute a charge, or you're new and have questions about applying, this guide provides all the contact information and troubleshooting steps you need to resolve issues quickly.

How to Contact EBT Customer Service in Delaware

There are several ways to contact Delaware's EBT customer service for assistance.

Phone: For SNAP/EBT benefit questions, application status, or case changes, call the Division of Social Services (DSS) at 1-866-843-7212 on weekdays from 8:00 AM to 4:30 PM. For 24/7 assistance with your card balance, PIN, or to report a lost card, call Conduent at 1-800-526-9099. You can also dial 2-1-1 to find local resources.
Email: Delaware does not publish a public customer service email address. If you need to communicate in writing via email, you should first call the DSS Customer Relations line at 1-866-843-7212 and request the appropriate contact information from an agent.
Mail: You can send official documents, correspondence, and written inquiries regarding your benefits to the Delaware Division of Social Services, P.O. Box 906, New Castle, DE 19720.
In-Person: While there is no online office locator, you can find your nearest State Service Center for in-person help. Dial 2-1-1 or call DSS Customer Relations at 1-866-843-7212 for directions and office details. The state also provides information on food assistance resources online.

Multi-Lingual Support

Delaware provides interpreter services for EBT and SNAP inquiries. Program information is commonly available in Spanish, Chinese, Haitian Creole, and Vietnamese, but you can request assistance in other languages. For a complete list of options or to connect with an interpreter, call the DSS Customer Relations line at 1-866-843-7212.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to unexpected transaction errors, several issues can arise. Understanding how to address these common problems quickly can help you protect your benefits and regain access to your funds without unnecessary delays. Here are a few common scenarios and their solutions.

Lost or Stolen EBT Card

A missing card requires immediate action to prevent unauthorized use of your benefits. If your card is lost or stolen, you must report it right away to have it disabled and request a replacement. This ensures your food assistance funds remain secure until your new card arrives.

Immediately call the 24/7 Conduent EBT Cardholder Customer Service at 1-800-526-9099. This number is also on the DHSS food stamps page.
Follow the prompts to report a lost or stolen card.
Verify your identity by providing your Social Security number, date of birth, and mailing address.
Ask the agent to deactivate the old card and issue a replacement. Be sure to save any case number they provide.
Your new card should arrive within 7–10 business days. You will need to activate it and set a new PIN before use.

Forgotten, Locked, or Compromised PIN

Your Personal Identification Number (PIN) is your key to accessing your benefits. If you forget your PIN, or if you suspect it has been compromised, changing it promptly is necessary to protect your account and continue making purchases. An incorrect PIN will prevent transactions.

Call the Conduent EBT Cardholder Customer Service line at 1-800-526-9099 and select the option to change or reset your PIN.
Confirm your identity by entering your card number and other requested information.
Select a new four-digit PIN. Avoid using easily guessable numbers like your birthday or repeating digits.
Memorize your new PIN and destroy any written copies. Never share your PIN with anyone.

Unauthorized or Suspicious Transactions

Benefit theft can drain your account. Regularly checking your EBT balance and transaction history is a good practice. If you spot a purchase you did not make, report it immediately to dispute the charge and protect your remaining funds.

Review your recent transactions. You can track your SNAP and EBT Cash balance with a free app like Benny or get a printout from an ATM.
If you find unauthorized charges, contact the Delaware EBT Customer Service hotline right away to file a fraud claim.
Provide the agent with the date, amount, and location of each fraudulent transaction.
Ask the agent to freeze your card and explain Delaware’s process for reimbursing stolen benefits.
After the call, change your PIN and monitor your account daily.

Card Consistently Declined or Physically Damaged

A damaged card or a system error can lead to transaction declines, even with sufficient funds. If your card is not working, a few troubleshooting steps can determine whether you need a replacement. This helps you regain access to your benefits for essential purchases.

First, try your card at a different store or ATM to confirm the issue is not with the retailer’s terminal.
If it still fails, check for system blocks or benefit holds by calling the EBT customer service line.
If a replacement is needed, you can request one over the phone. For immediate needs, visit a State Service Center for an instant-issue card.
Store your new card away from magnets and phones to prevent damage to the magnetic stripe.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.