Alaska EBT Customer Service: How to Get Help & Common Issues

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Dealing with your EBT account in Alaska shouldn't be a source of frustration. Whether you're an existing recipient needing to replace a lost card, reset your PIN, or report a questionable transaction, or you're new to the program and have questions about applying, this guide provides straightforward instructions for contacting Alaska's EBT customer service and resolving common issues.

How to Contact EBT Customer Service in Alaska

You can reach Alaska's EBT support services through several different channels.

Phone: For card issues like a lost card or PIN change, call the 24/7 Alaska Quest Customer Service line at 1-888-997-8111. For application or case questions, contact the DPA Virtual Contact Center at 1-800-478-7778 during business hours. TTY users can dial 7-1-1. Details are on the state's Quest Card services site.
Email: You can send statewide Public Assistance and SNAP inquiries to doh.dpa.info@alaska.gov. If you are writing about an existing case, be sure to include your full name and date of birth to help expedite your request.
Mail: For sending documents or seeking walk-in services, the primary client office is the Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: You can get help at any Division of Public Assistance office. Most are open Monday through Thursday from 9 a.m. to 4 p.m. with limited service on Fridays. Use the state's DPA office locator to find the address and specific hours for the location nearest you.

Multi-Lingual Support

No-cost interpreter services are available for EBT clients in Alaska by phone and in person. Support includes languages like Spanish, Tagalog, Yupik, and Russian, with others available on request. You can ask for an interpreter when calling or visiting a Division of Public Assistance office.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Dealing with your EBT card can sometimes present challenges. From a lost card to missing benefits, several common problems can disrupt your access to funds. Fortunately, most issues have straightforward solutions that can get your account back on track quickly.

Lost, Stolen, or Damaged Card

If your Alaska Quest card is gone or broken, acting fast is important to protect your benefits. The first step is to report the issue immediately to prevent anyone else from using your funds. A replacement card can then be sent to you.

Call 888-997-8111 right away to report the card and have it blocked from further use.
Verify your identity with personal details like the last four digits of your SSN or your date of birth.
Ask the agent to mail a replacement card and confirm the mailing address on file.
Note the expected arrival time, which is typically 3–7 business days.
When the new card arrives, follow the activation instructions and create a new PIN before using it.

Forgotten PIN or PIN Locked

Forgetting your PIN or getting locked out after too many wrong attempts is a common frustration. You can reset your PIN over the phone through an automated system. This process restores access to your account without needing to order a new card.

Call the customer service line and choose the menu option for a PIN change or reset.
Enter the requested identifying details so the system can locate your account.
Select a new four-digit PIN that is hard for others to guess.
Wait for the system to confirm the new PIN is active before hanging up.
If your card remains locked after the reset, wait 30 minutes before trying it again.

Monthly Benefits Missing or Delayed

If your monthly benefits have not appeared on your expected deposit date, there could be several reasons. It might be a simple scheduling change due to a holiday, or it could signal an issue with your case that needs attention.

First, check the Alaska deposit schedule to confirm your issuance date, as weekends or holidays can cause shifts.
Review recent notices from the Division of Public Assistance (DPA) for any missed recertification or verification requests.
If you need to check your balance, you can use a free app like Benny to track your SNAP and EBT Cash balance or log into the ebtEDGE portal.
If paperwork is overdue, submit the required forms and call your caseworker to confirm receipt.
If benefits should have loaded but did not, you can file a benefit-deposit inquiry.

Suspicious or Unauthorized Transactions

Finding unauthorized charges on your account means your benefit information may have been stolen. It is important to act immediately to secure your account and report the fraud. This helps prevent further loss of your SNAP or cash benefits.

Review your recent transaction history on the ebtEDGE portal or by calling customer service.
Change your PIN right away through the automated system to block further fraudulent use.
Report the unauthorized charges to customer service and request a new card.
Ask about filing a federal reimbursement claim for thefts that occurred between October 2022 and December 2024.
File a local police report and keep a copy for your records.

Manage Your EBT Benefits and Get Cashback with Benny

The free Benny app helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card. After shopping, just scan your receipt with the app to receive cashback on qualifying items.

Download Benny to manage your spending and get more from your EBT benefits.

SHARE

Dealing with your EBT account in Alaska shouldn't be a source of frustration. Whether you're an existing recipient needing to replace a lost card, reset your PIN, or report a questionable transaction, or you're new to the program and have questions about applying, this guide provides straightforward instructions for contacting Alaska's EBT customer service and resolving common issues.

How to Contact EBT Customer Service in Alaska

You can reach Alaska's EBT support services through several different channels.

Phone: For card issues like a lost card or PIN change, call the 24/7 Alaska Quest Customer Service line at 1-888-997-8111. For application or case questions, contact the DPA Virtual Contact Center at 1-800-478-7778 during business hours. TTY users can dial 7-1-1. Details are on the state's Quest Card services site.
Email: You can send statewide Public Assistance and SNAP inquiries to doh.dpa.info@alaska.gov. If you are writing about an existing case, be sure to include your full name and date of birth to help expedite your request.
Mail: For sending documents or seeking walk-in services, the primary client office is the Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: You can get help at any Division of Public Assistance office. Most are open Monday through Thursday from 9 a.m. to 4 p.m. with limited service on Fridays. Use the state's DPA office locator to find the address and specific hours for the location nearest you.

Multi-Lingual Support

No-cost interpreter services are available for EBT clients in Alaska by phone and in person. Support includes languages like Spanish, Tagalog, Yupik, and Russian, with others available on request. You can ask for an interpreter when calling or visiting a Division of Public Assistance office.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Dealing with your EBT card can sometimes present challenges. From a lost card to missing benefits, several common problems can disrupt your access to funds. Fortunately, most issues have straightforward solutions that can get your account back on track quickly.

Lost, Stolen, or Damaged Card

If your Alaska Quest card is gone or broken, acting fast is important to protect your benefits. The first step is to report the issue immediately to prevent anyone else from using your funds. A replacement card can then be sent to you.

Call 888-997-8111 right away to report the card and have it blocked from further use.
Verify your identity with personal details like the last four digits of your SSN or your date of birth.
Ask the agent to mail a replacement card and confirm the mailing address on file.
Note the expected arrival time, which is typically 3–7 business days.
When the new card arrives, follow the activation instructions and create a new PIN before using it.

Forgotten PIN or PIN Locked

Forgetting your PIN or getting locked out after too many wrong attempts is a common frustration. You can reset your PIN over the phone through an automated system. This process restores access to your account without needing to order a new card.

Call the customer service line and choose the menu option for a PIN change or reset.
Enter the requested identifying details so the system can locate your account.
Select a new four-digit PIN that is hard for others to guess.
Wait for the system to confirm the new PIN is active before hanging up.
If your card remains locked after the reset, wait 30 minutes before trying it again.

Monthly Benefits Missing or Delayed

If your monthly benefits have not appeared on your expected deposit date, there could be several reasons. It might be a simple scheduling change due to a holiday, or it could signal an issue with your case that needs attention.

First, check the Alaska deposit schedule to confirm your issuance date, as weekends or holidays can cause shifts.
Review recent notices from the Division of Public Assistance (DPA) for any missed recertification or verification requests.
If you need to check your balance, you can use a free app like Benny to track your SNAP and EBT Cash balance or log into the ebtEDGE portal.
If paperwork is overdue, submit the required forms and call your caseworker to confirm receipt.
If benefits should have loaded but did not, you can file a benefit-deposit inquiry.

Suspicious or Unauthorized Transactions

Finding unauthorized charges on your account means your benefit information may have been stolen. It is important to act immediately to secure your account and report the fraud. This helps prevent further loss of your SNAP or cash benefits.

Review your recent transaction history on the ebtEDGE portal or by calling customer service.
Change your PIN right away through the automated system to block further fraudulent use.
Report the unauthorized charges to customer service and request a new card.
Ask about filing a federal reimbursement claim for thefts that occurred between October 2022 and December 2024.
File a local police report and keep a copy for your records.

Manage Your EBT Benefits and Get Cashback with Benny

The free Benny app helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card. After shopping, just scan your receipt with the app to receive cashback on qualifying items.

Download Benny to manage your spending and get more from your EBT benefits.

SHARE

Dealing with your EBT account in Alaska shouldn't be a source of frustration. Whether you're an existing recipient needing to replace a lost card, reset your PIN, or report a questionable transaction, or you're new to the program and have questions about applying, this guide provides straightforward instructions for contacting Alaska's EBT customer service and resolving common issues.

How to Contact EBT Customer Service in Alaska

You can reach Alaska's EBT support services through several different channels.

Phone: For card issues like a lost card or PIN change, call the 24/7 Alaska Quest Customer Service line at 1-888-997-8111. For application or case questions, contact the DPA Virtual Contact Center at 1-800-478-7778 during business hours. TTY users can dial 7-1-1. Details are on the state's Quest Card services site.
Email: You can send statewide Public Assistance and SNAP inquiries to doh.dpa.info@alaska.gov. If you are writing about an existing case, be sure to include your full name and date of birth to help expedite your request.
Mail: For sending documents or seeking walk-in services, the primary client office is the Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: You can get help at any Division of Public Assistance office. Most are open Monday through Thursday from 9 a.m. to 4 p.m. with limited service on Fridays. Use the state's DPA office locator to find the address and specific hours for the location nearest you.

Multi-Lingual Support

No-cost interpreter services are available for EBT clients in Alaska by phone and in person. Support includes languages like Spanish, Tagalog, Yupik, and Russian, with others available on request. You can ask for an interpreter when calling or visiting a Division of Public Assistance office.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Dealing with your EBT card can sometimes present challenges. From a lost card to missing benefits, several common problems can disrupt your access to funds. Fortunately, most issues have straightforward solutions that can get your account back on track quickly.

Lost, Stolen, or Damaged Card

If your Alaska Quest card is gone or broken, acting fast is important to protect your benefits. The first step is to report the issue immediately to prevent anyone else from using your funds. A replacement card can then be sent to you.

Call 888-997-8111 right away to report the card and have it blocked from further use.
Verify your identity with personal details like the last four digits of your SSN or your date of birth.
Ask the agent to mail a replacement card and confirm the mailing address on file.
Note the expected arrival time, which is typically 3–7 business days.
When the new card arrives, follow the activation instructions and create a new PIN before using it.

Forgotten PIN or PIN Locked

Forgetting your PIN or getting locked out after too many wrong attempts is a common frustration. You can reset your PIN over the phone through an automated system. This process restores access to your account without needing to order a new card.

Call the customer service line and choose the menu option for a PIN change or reset.
Enter the requested identifying details so the system can locate your account.
Select a new four-digit PIN that is hard for others to guess.
Wait for the system to confirm the new PIN is active before hanging up.
If your card remains locked after the reset, wait 30 minutes before trying it again.

Monthly Benefits Missing or Delayed

If your monthly benefits have not appeared on your expected deposit date, there could be several reasons. It might be a simple scheduling change due to a holiday, or it could signal an issue with your case that needs attention.

First, check the Alaska deposit schedule to confirm your issuance date, as weekends or holidays can cause shifts.
Review recent notices from the Division of Public Assistance (DPA) for any missed recertification or verification requests.
If you need to check your balance, you can use a free app like Benny to track your SNAP and EBT Cash balance or log into the ebtEDGE portal.
If paperwork is overdue, submit the required forms and call your caseworker to confirm receipt.
If benefits should have loaded but did not, you can file a benefit-deposit inquiry.

Suspicious or Unauthorized Transactions

Finding unauthorized charges on your account means your benefit information may have been stolen. It is important to act immediately to secure your account and report the fraud. This helps prevent further loss of your SNAP or cash benefits.

Review your recent transaction history on the ebtEDGE portal or by calling customer service.
Change your PIN right away through the automated system to block further fraudulent use.
Report the unauthorized charges to customer service and request a new card.
Ask about filing a federal reimbursement claim for thefts that occurred between October 2022 and December 2024.
File a local police report and keep a copy for your records.

Manage Your EBT Benefits and Get Cashback with Benny

The free Benny app helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card. After shopping, just scan your receipt with the app to receive cashback on qualifying items.

Download Benny to manage your spending and get more from your EBT benefits.

SHARE

Dealing with your EBT account in Alaska shouldn't be a source of frustration. Whether you're an existing recipient needing to replace a lost card, reset your PIN, or report a questionable transaction, or you're new to the program and have questions about applying, this guide provides straightforward instructions for contacting Alaska's EBT customer service and resolving common issues.

How to Contact EBT Customer Service in Alaska

You can reach Alaska's EBT support services through several different channels.

Phone: For card issues like a lost card or PIN change, call the 24/7 Alaska Quest Customer Service line at 1-888-997-8111. For application or case questions, contact the DPA Virtual Contact Center at 1-800-478-7778 during business hours. TTY users can dial 7-1-1. Details are on the state's Quest Card services site.
Email: You can send statewide Public Assistance and SNAP inquiries to doh.dpa.info@alaska.gov. If you are writing about an existing case, be sure to include your full name and date of birth to help expedite your request.
Mail: For sending documents or seeking walk-in services, the primary client office is the Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: You can get help at any Division of Public Assistance office. Most are open Monday through Thursday from 9 a.m. to 4 p.m. with limited service on Fridays. Use the state's DPA office locator to find the address and specific hours for the location nearest you.

Multi-Lingual Support

No-cost interpreter services are available for EBT clients in Alaska by phone and in person. Support includes languages like Spanish, Tagalog, Yupik, and Russian, with others available on request. You can ask for an interpreter when calling or visiting a Division of Public Assistance office.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Dealing with your EBT card can sometimes present challenges. From a lost card to missing benefits, several common problems can disrupt your access to funds. Fortunately, most issues have straightforward solutions that can get your account back on track quickly.

Lost, Stolen, or Damaged Card

If your Alaska Quest card is gone or broken, acting fast is important to protect your benefits. The first step is to report the issue immediately to prevent anyone else from using your funds. A replacement card can then be sent to you.

Call 888-997-8111 right away to report the card and have it blocked from further use.
Verify your identity with personal details like the last four digits of your SSN or your date of birth.
Ask the agent to mail a replacement card and confirm the mailing address on file.
Note the expected arrival time, which is typically 3–7 business days.
When the new card arrives, follow the activation instructions and create a new PIN before using it.

Forgotten PIN or PIN Locked

Forgetting your PIN or getting locked out after too many wrong attempts is a common frustration. You can reset your PIN over the phone through an automated system. This process restores access to your account without needing to order a new card.

Call the customer service line and choose the menu option for a PIN change or reset.
Enter the requested identifying details so the system can locate your account.
Select a new four-digit PIN that is hard for others to guess.
Wait for the system to confirm the new PIN is active before hanging up.
If your card remains locked after the reset, wait 30 minutes before trying it again.

Monthly Benefits Missing or Delayed

If your monthly benefits have not appeared on your expected deposit date, there could be several reasons. It might be a simple scheduling change due to a holiday, or it could signal an issue with your case that needs attention.

First, check the Alaska deposit schedule to confirm your issuance date, as weekends or holidays can cause shifts.
Review recent notices from the Division of Public Assistance (DPA) for any missed recertification or verification requests.
If you need to check your balance, you can use a free app like Benny to track your SNAP and EBT Cash balance or log into the ebtEDGE portal.
If paperwork is overdue, submit the required forms and call your caseworker to confirm receipt.
If benefits should have loaded but did not, you can file a benefit-deposit inquiry.

Suspicious or Unauthorized Transactions

Finding unauthorized charges on your account means your benefit information may have been stolen. It is important to act immediately to secure your account and report the fraud. This helps prevent further loss of your SNAP or cash benefits.

Review your recent transaction history on the ebtEDGE portal or by calling customer service.
Change your PIN right away through the automated system to block further fraudulent use.
Report the unauthorized charges to customer service and request a new card.
Ask about filing a federal reimbursement claim for thefts that occurred between October 2022 and December 2024.
File a local police report and keep a copy for your records.

Manage Your EBT Benefits and Get Cashback with Benny

The free Benny app helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card. After shopping, just scan your receipt with the app to receive cashback on qualifying items.

Download Benny to manage your spending and get more from your EBT benefits.

SHARE

Dealing with your EBT account in Alaska shouldn't be a source of frustration. Whether you're an existing recipient needing to replace a lost card, reset your PIN, or report a questionable transaction, or you're new to the program and have questions about applying, this guide provides straightforward instructions for contacting Alaska's EBT customer service and resolving common issues.

How to Contact EBT Customer Service in Alaska

You can reach Alaska's EBT support services through several different channels.

Phone: For card issues like a lost card or PIN change, call the 24/7 Alaska Quest Customer Service line at 1-888-997-8111. For application or case questions, contact the DPA Virtual Contact Center at 1-800-478-7778 during business hours. TTY users can dial 7-1-1. Details are on the state's Quest Card services site.
Email: You can send statewide Public Assistance and SNAP inquiries to doh.dpa.info@alaska.gov. If you are writing about an existing case, be sure to include your full name and date of birth to help expedite your request.
Mail: For sending documents or seeking walk-in services, the primary client office is the Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: You can get help at any Division of Public Assistance office. Most are open Monday through Thursday from 9 a.m. to 4 p.m. with limited service on Fridays. Use the state's DPA office locator to find the address and specific hours for the location nearest you.

Multi-Lingual Support

No-cost interpreter services are available for EBT clients in Alaska by phone and in person. Support includes languages like Spanish, Tagalog, Yupik, and Russian, with others available on request. You can ask for an interpreter when calling or visiting a Division of Public Assistance office.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Dealing with your EBT card can sometimes present challenges. From a lost card to missing benefits, several common problems can disrupt your access to funds. Fortunately, most issues have straightforward solutions that can get your account back on track quickly.

Lost, Stolen, or Damaged Card

If your Alaska Quest card is gone or broken, acting fast is important to protect your benefits. The first step is to report the issue immediately to prevent anyone else from using your funds. A replacement card can then be sent to you.

Call 888-997-8111 right away to report the card and have it blocked from further use.
Verify your identity with personal details like the last four digits of your SSN or your date of birth.
Ask the agent to mail a replacement card and confirm the mailing address on file.
Note the expected arrival time, which is typically 3–7 business days.
When the new card arrives, follow the activation instructions and create a new PIN before using it.

Forgotten PIN or PIN Locked

Forgetting your PIN or getting locked out after too many wrong attempts is a common frustration. You can reset your PIN over the phone through an automated system. This process restores access to your account without needing to order a new card.

Call the customer service line and choose the menu option for a PIN change or reset.
Enter the requested identifying details so the system can locate your account.
Select a new four-digit PIN that is hard for others to guess.
Wait for the system to confirm the new PIN is active before hanging up.
If your card remains locked after the reset, wait 30 minutes before trying it again.

Monthly Benefits Missing or Delayed

If your monthly benefits have not appeared on your expected deposit date, there could be several reasons. It might be a simple scheduling change due to a holiday, or it could signal an issue with your case that needs attention.

First, check the Alaska deposit schedule to confirm your issuance date, as weekends or holidays can cause shifts.
Review recent notices from the Division of Public Assistance (DPA) for any missed recertification or verification requests.
If you need to check your balance, you can use a free app like Benny to track your SNAP and EBT Cash balance or log into the ebtEDGE portal.
If paperwork is overdue, submit the required forms and call your caseworker to confirm receipt.
If benefits should have loaded but did not, you can file a benefit-deposit inquiry.

Suspicious or Unauthorized Transactions

Finding unauthorized charges on your account means your benefit information may have been stolen. It is important to act immediately to secure your account and report the fraud. This helps prevent further loss of your SNAP or cash benefits.

Review your recent transaction history on the ebtEDGE portal or by calling customer service.
Change your PIN right away through the automated system to block further fraudulent use.
Report the unauthorized charges to customer service and request a new card.
Ask about filing a federal reimbursement claim for thefts that occurred between October 2022 and December 2024.
File a local police report and keep a copy for your records.

Manage Your EBT Benefits and Get Cashback with Benny

The free Benny app helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card. After shopping, just scan your receipt with the app to receive cashback on qualifying items.

Download Benny to manage your spending and get more from your EBT benefits.