Vermont EBT Customer Service: How to Get Help & Common Issues
Contact Vermont EBT customer service for a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025
Rishi Ahuja
Vermont EBT Customer Service: How to Get Help & Common Issues
Contact Vermont EBT customer service for a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025
Rishi Ahuja
Vermont EBT Customer Service: How to Get Help & Common Issues
Contact Vermont EBT customer service for a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025
Rishi Ahuja
Vermont EBT Customer Service: How to Get Help & Common Issues
Contact Vermont EBT customer service for a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025
Rishi Ahuja
Vermont EBT Customer Service: How to Get Help & Common Issues
Contact Vermont EBT customer service for a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025
Rishi Ahuja
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Handling your EBT benefits in Vermont should be a simple process. This guide provides step-by-step guidance for contacting Vermont's EBT customer service and resolving frequent issues like a lost card, a forgotten PIN, or a suspicious transaction.
How to Contact EBT Customer Service in Vermont
You can reach Vermont's EBT customer service through several different channels.
Phone: For issues with your card such as a lost card or forgotten PIN, the 24/7 cardholder service line is 1-800-914-8605. For questions about your 3SquaresVT benefits, call the Economic Services Division Benefits Service Center at 1-800-479-6151 on weekdays from 7:45 a.m. to 4:30 p.m. ET.
Email: The Vermont DCF does not provide a dedicated email address for EBT customer support. Please use the phone numbers listed above for any inquiries.
Mail: To submit EBT or SNAP documents, send them to the Application & Document Processing Center at 280 State Drive, Waterbury, VT 05671-1500. Note that this is a mail-only processing center and not a public office.
In-Person: You can find your nearest office for face-to-face assistance by checking the DCF district-office directory. If you cannot access the internet, you can call 1-800-479-6151 to get the address of your local office.
Multi-Lingual Support
For EBT inquiries, Vermont has free interpreter services available. Call the ESD Interpretation Line at 1-855-247-3092 and state your language. Common languages include Spanish, French, Arabic, and Nepali. An interpreter will then be connected to help you with your questions.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. You might face several issues, from a misplaced card or a forgotten PIN to more serious problems like suspected fraud. Knowing the right steps to take can help you resolve these situations quickly and efficiently.
Lost Or Stolen EBT Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The process to secure your account and get a new card is straightforward.
As soon as you notice your card is missing, call Vermont’s 24-hour EBT Customer Service at 1-800-914-8605 to report it. This will deactivate the card and protect your remaining funds.
You will need to provide personal information like your Social Security number and date of birth to verify your identity and freeze the account.
A replacement card will be mailed to the address on file, typically arriving within seven days.
Once the new card arrives, follow the instructions to activate it and choose a new PIN.
After activation, check your recent transactions online at ebtEdge.com to confirm no unauthorized purchases were made.
Forgotten, Locked, Or Compromised PIN
If you forget your PIN or suspect it has been compromised, you can reset it without much hassle. You will need your EBT card and personal information to begin the process.
Log in to the cardholder portal or call customer service and choose the option to reset your PIN.
Follow the prompts to verify your identity, which typically involves entering your card number, SSN, and date of birth.
Select a new four-digit PIN that is secure and hard for others to guess. Avoid using common sequences or personal dates.
Before relying on it, test your new PIN with a small purchase or at an ATM.
Card Declined Or Damaged At Checkout
A declined card at checkout can be caused by several factors, including insufficient funds, a damaged card, or a retailer's terminal issue. Here is what you can do.
Ask the cashier to try the transaction again, as the error might be temporary.
If the card is still declined, you may need to check your balance.
Options include using your last receipt, the ebtEdge portal, or a free app like Benny to track your funds.
Inspect your card for any physical damage. If the magnetic stripe or chip is worn or cracked, you can request a free replacement from customer service.
If the store’s payment system is down, ask if another register is available or if you can try again later.
Always keep your receipt or any error slip. If funds were taken but the purchase failed, report it to have the transaction reversed.
Benefits Missing Or Balance Appears Wrong
If your benefits have not been deposited as expected or your balance seems incorrect, a few checks can help clarify the situation. Delays can happen, but persistent issues should be reported.
First, review Vermont’s benefit deposit schedule. Payments can sometimes be delayed by weekends or holidays.
Log in to the ebtEdge portal to view your official balance and compare recent transactions against your shopping receipts to find any discrepancies.
If your benefits are still missing 24 hours after the scheduled date, report the delay to the Economic Services Division Benefits Service Center at 1-800-479-6151.
Ensure you have submitted all required documents, like recertification forms, as incomplete paperwork is a common reason for benefit delays.
Suspicious Charges Or Stolen Benefits
Discovering unauthorized charges means your benefits may have been stolen through fraud like skimming or phishing. It is important to act fast to secure your account and begin the recovery process.
Immediately contact EBT customer service to freeze your card and report the fraudulent transactions.
Request a new card and choose a new, secure PIN before using your benefits again.
You must complete and return an “Attestation of Loss” form within 10 days. This form starts the review for benefit reimbursement and is available from the Vermont DCF.
Keep a copy of the form for your records. Approved claims may replace up to two months of stolen 3SquaresVT benefits.
To avoid future theft, change your PIN monthly and never share your card information in response to unsolicited texts or calls, as noted in a 3SquaresVT scam notice.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you check your real-time EBT balance and get cash back on eligible purchases at participating stores like Target, Walmart, and Costco. Simply link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to manage your spending and make your EBT benefits go further.
SHARE
Handling your EBT benefits in Vermont should be a simple process. This guide provides step-by-step guidance for contacting Vermont's EBT customer service and resolving frequent issues like a lost card, a forgotten PIN, or a suspicious transaction.
How to Contact EBT Customer Service in Vermont
You can reach Vermont's EBT customer service through several different channels.
Phone: For issues with your card such as a lost card or forgotten PIN, the 24/7 cardholder service line is 1-800-914-8605. For questions about your 3SquaresVT benefits, call the Economic Services Division Benefits Service Center at 1-800-479-6151 on weekdays from 7:45 a.m. to 4:30 p.m. ET.
Email: The Vermont DCF does not provide a dedicated email address for EBT customer support. Please use the phone numbers listed above for any inquiries.
Mail: To submit EBT or SNAP documents, send them to the Application & Document Processing Center at 280 State Drive, Waterbury, VT 05671-1500. Note that this is a mail-only processing center and not a public office.
In-Person: You can find your nearest office for face-to-face assistance by checking the DCF district-office directory. If you cannot access the internet, you can call 1-800-479-6151 to get the address of your local office.
Multi-Lingual Support
For EBT inquiries, Vermont has free interpreter services available. Call the ESD Interpretation Line at 1-855-247-3092 and state your language. Common languages include Spanish, French, Arabic, and Nepali. An interpreter will then be connected to help you with your questions.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. You might face several issues, from a misplaced card or a forgotten PIN to more serious problems like suspected fraud. Knowing the right steps to take can help you resolve these situations quickly and efficiently.
Lost Or Stolen EBT Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The process to secure your account and get a new card is straightforward.
As soon as you notice your card is missing, call Vermont’s 24-hour EBT Customer Service at 1-800-914-8605 to report it. This will deactivate the card and protect your remaining funds.
You will need to provide personal information like your Social Security number and date of birth to verify your identity and freeze the account.
A replacement card will be mailed to the address on file, typically arriving within seven days.
Once the new card arrives, follow the instructions to activate it and choose a new PIN.
After activation, check your recent transactions online at ebtEdge.com to confirm no unauthorized purchases were made.
Forgotten, Locked, Or Compromised PIN
If you forget your PIN or suspect it has been compromised, you can reset it without much hassle. You will need your EBT card and personal information to begin the process.
Log in to the cardholder portal or call customer service and choose the option to reset your PIN.
Follow the prompts to verify your identity, which typically involves entering your card number, SSN, and date of birth.
Select a new four-digit PIN that is secure and hard for others to guess. Avoid using common sequences or personal dates.
Before relying on it, test your new PIN with a small purchase or at an ATM.
Card Declined Or Damaged At Checkout
A declined card at checkout can be caused by several factors, including insufficient funds, a damaged card, or a retailer's terminal issue. Here is what you can do.
Ask the cashier to try the transaction again, as the error might be temporary.
If the card is still declined, you may need to check your balance.
Options include using your last receipt, the ebtEdge portal, or a free app like Benny to track your funds.
Inspect your card for any physical damage. If the magnetic stripe or chip is worn or cracked, you can request a free replacement from customer service.
If the store’s payment system is down, ask if another register is available or if you can try again later.
Always keep your receipt or any error slip. If funds were taken but the purchase failed, report it to have the transaction reversed.
Benefits Missing Or Balance Appears Wrong
If your benefits have not been deposited as expected or your balance seems incorrect, a few checks can help clarify the situation. Delays can happen, but persistent issues should be reported.
First, review Vermont’s benefit deposit schedule. Payments can sometimes be delayed by weekends or holidays.
Log in to the ebtEdge portal to view your official balance and compare recent transactions against your shopping receipts to find any discrepancies.
If your benefits are still missing 24 hours after the scheduled date, report the delay to the Economic Services Division Benefits Service Center at 1-800-479-6151.
Ensure you have submitted all required documents, like recertification forms, as incomplete paperwork is a common reason for benefit delays.
Suspicious Charges Or Stolen Benefits
Discovering unauthorized charges means your benefits may have been stolen through fraud like skimming or phishing. It is important to act fast to secure your account and begin the recovery process.
Immediately contact EBT customer service to freeze your card and report the fraudulent transactions.
Request a new card and choose a new, secure PIN before using your benefits again.
You must complete and return an “Attestation of Loss” form within 10 days. This form starts the review for benefit reimbursement and is available from the Vermont DCF.
Keep a copy of the form for your records. Approved claims may replace up to two months of stolen 3SquaresVT benefits.
To avoid future theft, change your PIN monthly and never share your card information in response to unsolicited texts or calls, as noted in a 3SquaresVT scam notice.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you check your real-time EBT balance and get cash back on eligible purchases at participating stores like Target, Walmart, and Costco. Simply link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to manage your spending and make your EBT benefits go further.
SHARE
Handling your EBT benefits in Vermont should be a simple process. This guide provides step-by-step guidance for contacting Vermont's EBT customer service and resolving frequent issues like a lost card, a forgotten PIN, or a suspicious transaction.
How to Contact EBT Customer Service in Vermont
You can reach Vermont's EBT customer service through several different channels.
Phone: For issues with your card such as a lost card or forgotten PIN, the 24/7 cardholder service line is 1-800-914-8605. For questions about your 3SquaresVT benefits, call the Economic Services Division Benefits Service Center at 1-800-479-6151 on weekdays from 7:45 a.m. to 4:30 p.m. ET.
Email: The Vermont DCF does not provide a dedicated email address for EBT customer support. Please use the phone numbers listed above for any inquiries.
Mail: To submit EBT or SNAP documents, send them to the Application & Document Processing Center at 280 State Drive, Waterbury, VT 05671-1500. Note that this is a mail-only processing center and not a public office.
In-Person: You can find your nearest office for face-to-face assistance by checking the DCF district-office directory. If you cannot access the internet, you can call 1-800-479-6151 to get the address of your local office.
Multi-Lingual Support
For EBT inquiries, Vermont has free interpreter services available. Call the ESD Interpretation Line at 1-855-247-3092 and state your language. Common languages include Spanish, French, Arabic, and Nepali. An interpreter will then be connected to help you with your questions.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. You might face several issues, from a misplaced card or a forgotten PIN to more serious problems like suspected fraud. Knowing the right steps to take can help you resolve these situations quickly and efficiently.
Lost Or Stolen EBT Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The process to secure your account and get a new card is straightforward.
As soon as you notice your card is missing, call Vermont’s 24-hour EBT Customer Service at 1-800-914-8605 to report it. This will deactivate the card and protect your remaining funds.
You will need to provide personal information like your Social Security number and date of birth to verify your identity and freeze the account.
A replacement card will be mailed to the address on file, typically arriving within seven days.
Once the new card arrives, follow the instructions to activate it and choose a new PIN.
After activation, check your recent transactions online at ebtEdge.com to confirm no unauthorized purchases were made.
Forgotten, Locked, Or Compromised PIN
If you forget your PIN or suspect it has been compromised, you can reset it without much hassle. You will need your EBT card and personal information to begin the process.
Log in to the cardholder portal or call customer service and choose the option to reset your PIN.
Follow the prompts to verify your identity, which typically involves entering your card number, SSN, and date of birth.
Select a new four-digit PIN that is secure and hard for others to guess. Avoid using common sequences or personal dates.
Before relying on it, test your new PIN with a small purchase or at an ATM.
Card Declined Or Damaged At Checkout
A declined card at checkout can be caused by several factors, including insufficient funds, a damaged card, or a retailer's terminal issue. Here is what you can do.
Ask the cashier to try the transaction again, as the error might be temporary.
If the card is still declined, you may need to check your balance.
Options include using your last receipt, the ebtEdge portal, or a free app like Benny to track your funds.
Inspect your card for any physical damage. If the magnetic stripe or chip is worn or cracked, you can request a free replacement from customer service.
If the store’s payment system is down, ask if another register is available or if you can try again later.
Always keep your receipt or any error slip. If funds were taken but the purchase failed, report it to have the transaction reversed.
Benefits Missing Or Balance Appears Wrong
If your benefits have not been deposited as expected or your balance seems incorrect, a few checks can help clarify the situation. Delays can happen, but persistent issues should be reported.
First, review Vermont’s benefit deposit schedule. Payments can sometimes be delayed by weekends or holidays.
Log in to the ebtEdge portal to view your official balance and compare recent transactions against your shopping receipts to find any discrepancies.
If your benefits are still missing 24 hours after the scheduled date, report the delay to the Economic Services Division Benefits Service Center at 1-800-479-6151.
Ensure you have submitted all required documents, like recertification forms, as incomplete paperwork is a common reason for benefit delays.
Suspicious Charges Or Stolen Benefits
Discovering unauthorized charges means your benefits may have been stolen through fraud like skimming or phishing. It is important to act fast to secure your account and begin the recovery process.
Immediately contact EBT customer service to freeze your card and report the fraudulent transactions.
Request a new card and choose a new, secure PIN before using your benefits again.
You must complete and return an “Attestation of Loss” form within 10 days. This form starts the review for benefit reimbursement and is available from the Vermont DCF.
Keep a copy of the form for your records. Approved claims may replace up to two months of stolen 3SquaresVT benefits.
To avoid future theft, change your PIN monthly and never share your card information in response to unsolicited texts or calls, as noted in a 3SquaresVT scam notice.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you check your real-time EBT balance and get cash back on eligible purchases at participating stores like Target, Walmart, and Costco. Simply link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to manage your spending and make your EBT benefits go further.
SHARE
Handling your EBT benefits in Vermont should be a simple process. This guide provides step-by-step guidance for contacting Vermont's EBT customer service and resolving frequent issues like a lost card, a forgotten PIN, or a suspicious transaction.
How to Contact EBT Customer Service in Vermont
You can reach Vermont's EBT customer service through several different channels.
Phone: For issues with your card such as a lost card or forgotten PIN, the 24/7 cardholder service line is 1-800-914-8605. For questions about your 3SquaresVT benefits, call the Economic Services Division Benefits Service Center at 1-800-479-6151 on weekdays from 7:45 a.m. to 4:30 p.m. ET.
Email: The Vermont DCF does not provide a dedicated email address for EBT customer support. Please use the phone numbers listed above for any inquiries.
Mail: To submit EBT or SNAP documents, send them to the Application & Document Processing Center at 280 State Drive, Waterbury, VT 05671-1500. Note that this is a mail-only processing center and not a public office.
In-Person: You can find your nearest office for face-to-face assistance by checking the DCF district-office directory. If you cannot access the internet, you can call 1-800-479-6151 to get the address of your local office.
Multi-Lingual Support
For EBT inquiries, Vermont has free interpreter services available. Call the ESD Interpretation Line at 1-855-247-3092 and state your language. Common languages include Spanish, French, Arabic, and Nepali. An interpreter will then be connected to help you with your questions.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. You might face several issues, from a misplaced card or a forgotten PIN to more serious problems like suspected fraud. Knowing the right steps to take can help you resolve these situations quickly and efficiently.
Lost Or Stolen EBT Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The process to secure your account and get a new card is straightforward.
As soon as you notice your card is missing, call Vermont’s 24-hour EBT Customer Service at 1-800-914-8605 to report it. This will deactivate the card and protect your remaining funds.
You will need to provide personal information like your Social Security number and date of birth to verify your identity and freeze the account.
A replacement card will be mailed to the address on file, typically arriving within seven days.
Once the new card arrives, follow the instructions to activate it and choose a new PIN.
After activation, check your recent transactions online at ebtEdge.com to confirm no unauthorized purchases were made.
Forgotten, Locked, Or Compromised PIN
If you forget your PIN or suspect it has been compromised, you can reset it without much hassle. You will need your EBT card and personal information to begin the process.
Log in to the cardholder portal or call customer service and choose the option to reset your PIN.
Follow the prompts to verify your identity, which typically involves entering your card number, SSN, and date of birth.
Select a new four-digit PIN that is secure and hard for others to guess. Avoid using common sequences or personal dates.
Before relying on it, test your new PIN with a small purchase or at an ATM.
Card Declined Or Damaged At Checkout
A declined card at checkout can be caused by several factors, including insufficient funds, a damaged card, or a retailer's terminal issue. Here is what you can do.
Ask the cashier to try the transaction again, as the error might be temporary.
If the card is still declined, you may need to check your balance.
Options include using your last receipt, the ebtEdge portal, or a free app like Benny to track your funds.
Inspect your card for any physical damage. If the magnetic stripe or chip is worn or cracked, you can request a free replacement from customer service.
If the store’s payment system is down, ask if another register is available or if you can try again later.
Always keep your receipt or any error slip. If funds were taken but the purchase failed, report it to have the transaction reversed.
Benefits Missing Or Balance Appears Wrong
If your benefits have not been deposited as expected or your balance seems incorrect, a few checks can help clarify the situation. Delays can happen, but persistent issues should be reported.
First, review Vermont’s benefit deposit schedule. Payments can sometimes be delayed by weekends or holidays.
Log in to the ebtEdge portal to view your official balance and compare recent transactions against your shopping receipts to find any discrepancies.
If your benefits are still missing 24 hours after the scheduled date, report the delay to the Economic Services Division Benefits Service Center at 1-800-479-6151.
Ensure you have submitted all required documents, like recertification forms, as incomplete paperwork is a common reason for benefit delays.
Suspicious Charges Or Stolen Benefits
Discovering unauthorized charges means your benefits may have been stolen through fraud like skimming or phishing. It is important to act fast to secure your account and begin the recovery process.
Immediately contact EBT customer service to freeze your card and report the fraudulent transactions.
Request a new card and choose a new, secure PIN before using your benefits again.
You must complete and return an “Attestation of Loss” form within 10 days. This form starts the review for benefit reimbursement and is available from the Vermont DCF.
Keep a copy of the form for your records. Approved claims may replace up to two months of stolen 3SquaresVT benefits.
To avoid future theft, change your PIN monthly and never share your card information in response to unsolicited texts or calls, as noted in a 3SquaresVT scam notice.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you check your real-time EBT balance and get cash back on eligible purchases at participating stores like Target, Walmart, and Costco. Simply link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to manage your spending and make your EBT benefits go further.
SHARE
Handling your EBT benefits in Vermont should be a simple process. This guide provides step-by-step guidance for contacting Vermont's EBT customer service and resolving frequent issues like a lost card, a forgotten PIN, or a suspicious transaction.
How to Contact EBT Customer Service in Vermont
You can reach Vermont's EBT customer service through several different channels.
Phone: For issues with your card such as a lost card or forgotten PIN, the 24/7 cardholder service line is 1-800-914-8605. For questions about your 3SquaresVT benefits, call the Economic Services Division Benefits Service Center at 1-800-479-6151 on weekdays from 7:45 a.m. to 4:30 p.m. ET.
Email: The Vermont DCF does not provide a dedicated email address for EBT customer support. Please use the phone numbers listed above for any inquiries.
Mail: To submit EBT or SNAP documents, send them to the Application & Document Processing Center at 280 State Drive, Waterbury, VT 05671-1500. Note that this is a mail-only processing center and not a public office.
In-Person: You can find your nearest office for face-to-face assistance by checking the DCF district-office directory. If you cannot access the internet, you can call 1-800-479-6151 to get the address of your local office.
Multi-Lingual Support
For EBT inquiries, Vermont has free interpreter services available. Call the ESD Interpretation Line at 1-855-247-3092 and state your language. Common languages include Spanish, French, Arabic, and Nepali. An interpreter will then be connected to help you with your questions.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. You might face several issues, from a misplaced card or a forgotten PIN to more serious problems like suspected fraud. Knowing the right steps to take can help you resolve these situations quickly and efficiently.
Lost Or Stolen EBT Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The process to secure your account and get a new card is straightforward.
As soon as you notice your card is missing, call Vermont’s 24-hour EBT Customer Service at 1-800-914-8605 to report it. This will deactivate the card and protect your remaining funds.
You will need to provide personal information like your Social Security number and date of birth to verify your identity and freeze the account.
A replacement card will be mailed to the address on file, typically arriving within seven days.
Once the new card arrives, follow the instructions to activate it and choose a new PIN.
After activation, check your recent transactions online at ebtEdge.com to confirm no unauthorized purchases were made.
Forgotten, Locked, Or Compromised PIN
If you forget your PIN or suspect it has been compromised, you can reset it without much hassle. You will need your EBT card and personal information to begin the process.
Log in to the cardholder portal or call customer service and choose the option to reset your PIN.
Follow the prompts to verify your identity, which typically involves entering your card number, SSN, and date of birth.
Select a new four-digit PIN that is secure and hard for others to guess. Avoid using common sequences or personal dates.
Before relying on it, test your new PIN with a small purchase or at an ATM.
Card Declined Or Damaged At Checkout
A declined card at checkout can be caused by several factors, including insufficient funds, a damaged card, or a retailer's terminal issue. Here is what you can do.
Ask the cashier to try the transaction again, as the error might be temporary.
If the card is still declined, you may need to check your balance.
Options include using your last receipt, the ebtEdge portal, or a free app like Benny to track your funds.
Inspect your card for any physical damage. If the magnetic stripe or chip is worn or cracked, you can request a free replacement from customer service.
If the store’s payment system is down, ask if another register is available or if you can try again later.
Always keep your receipt or any error slip. If funds were taken but the purchase failed, report it to have the transaction reversed.
Benefits Missing Or Balance Appears Wrong
If your benefits have not been deposited as expected or your balance seems incorrect, a few checks can help clarify the situation. Delays can happen, but persistent issues should be reported.
First, review Vermont’s benefit deposit schedule. Payments can sometimes be delayed by weekends or holidays.
Log in to the ebtEdge portal to view your official balance and compare recent transactions against your shopping receipts to find any discrepancies.
If your benefits are still missing 24 hours after the scheduled date, report the delay to the Economic Services Division Benefits Service Center at 1-800-479-6151.
Ensure you have submitted all required documents, like recertification forms, as incomplete paperwork is a common reason for benefit delays.
Suspicious Charges Or Stolen Benefits
Discovering unauthorized charges means your benefits may have been stolen through fraud like skimming or phishing. It is important to act fast to secure your account and begin the recovery process.
Immediately contact EBT customer service to freeze your card and report the fraudulent transactions.
Request a new card and choose a new, secure PIN before using your benefits again.
You must complete and return an “Attestation of Loss” form within 10 days. This form starts the review for benefit reimbursement and is available from the Vermont DCF.
Keep a copy of the form for your records. Approved claims may replace up to two months of stolen 3SquaresVT benefits.
To avoid future theft, change your PIN monthly and never share your card information in response to unsolicited texts or calls, as noted in a 3SquaresVT scam notice.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you check your real-time EBT balance and get cash back on eligible purchases at participating stores like Target, Walmart, and Costco. Simply link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to manage your spending and make your EBT benefits go further.
