Oklahoma EBT Customer Service: How to Get Help & Common Issues

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Managing your EBT benefits in Oklahoma can be a simple process. From replacing a lost card and resetting a PIN to reporting a suspicious charge, this guide offers direct instructions for contacting customer service and resolving common issues without delay.

How to Contact EBT Customer Service in Oklahoma

There are several ways to contact Oklahoma EBT customer service for assistance with your card or benefits.

Phone: For card-specific help like checking your balance, changing your PIN, or reporting a lost card, call the 24/7 ConnectEBT line at 1-888-328-6551.

For questions about SNAP eligibility, your application status, or case information, contact the Oklahoma Human Services (OKDHS) SNAP hotline at 1-866-411-1877 during business hours. The main OKDHS line at (405) 522-5050 can also direct your call.
Email: You can send inquiries about SNAP benefits to AFS.OutofStateInquiry@okdhs.org. This address is provided by OKDHS for benefit questions, and a separate public email is not listed for EBT card matters.
Mail: For general correspondence, use the mailing address at PO Box 25352, Oklahoma City, OK 73125. For deliveries, use the street address at the Sequoyah Memorial Office Building, Oklahoma Human Services, 2400 N. Lincoln Blvd., Oklahoma City, OK 73105.
In-Person: You can receive assistance by visiting a local office. A complete list of DHS office locations is available through an interactive map on the OKDHS website.

Multi-Lingual Support

Interpreter services for EBT and SNAP inquiries are available in Oklahoma through OKDHS. Support is commonly provided in Spanish, Vietnamese, and Chinese, but you can request an interpreter for other languages. Since a complete list is not published, you should ask the agent for assistance when you call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into problems. Issues can range from a lost card to a transaction being declined unexpectedly. Below are five common problems and the steps you can take to resolve them quickly.

Lost or Stolen EBT Card

If your card is missing, acting fast is the best way to protect your benefits. The first step is to report it immediately to prevent anyone else from using your funds. Your remaining balance will be safe and transferred to your new card once you report it.

Call Oklahoma’s 24-hour EBT Customer Service line at 1-888-328-6551 as soon as you realize your card is gone. This is a critical first step.
Follow the automated prompts to report the card lost or stolen, which instantly freezes your account.
You will need to verify your identity with your card number, Social Security number, and date of birth.
Request a replacement card, which should arrive within 7–10 business days with your balance automatically transferred.
Once the new card arrives, activate it and set a new PIN by calling the same number or visiting ConnectEBT.com.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting someone else knows it can be stressful, but changing it is straightforward. To protect your account, select a new PIN that is difficult for others to guess. Avoid using simple sequences like "1234" or personal dates.

Go to ConnectEBT.com or call 1-888-328-6551 to select the option for changing your PIN.
Provide your personal details to confirm you are the account holder.
Choose a new four-digit PIN that is secure and not easy to guess, as recommended by Hunger Free Oklahoma.
If too many incorrect PIN attempts locked your card, ask the customer service agent to unlock it after the PIN is reset.
Test the new PIN at a store to confirm the change was successful.

Card Declined or Not Working at Checkout

A declined card can happen for several reasons, from insufficient funds to a faulty card reader. Before assuming the worst, check the basics. Often, the issue is simple and can be fixed on the spot or with a quick call.

First, confirm your current balance. You can use the ConnectEBT app or a free app like Benny to track your SNAP and EBT Cash balance. For a full guide, see how to check your EBT balance.
Examine the card for any visible damage or check if it has expired. If it is damaged or expired, you will need to request a replacement.
Try using the card at a different checkout terminal or another store, as the point-of-sale machine could be the problem.
If your card is new, ensure it has been properly activated before use.

Suspicious or Fraudulent Transactions

Card skimming and other forms of fraud are a growing concern. If you notice transactions you didn't make, you must report them immediately to begin the process of recovering stolen benefits and securing your account from further unauthorized use.

Regularly review your transaction history on the ConnectEBT app or by phone for any charges you don't recognize.
If you find unauthorized charges, change your PIN and report the card stolen right away.
File a report with your local police and contact the Oklahoma DHS Office of Inspector General at 800-784-5887 to document the theft.
You must submit a claim to OKDHS to replace stolen benefits. Call 405-522-5050 or visit a DHS office to file.
To prevent future fraud, always cover the keypad when entering your PIN and inspect card readers for tampering.

Missing, Delayed, or Zero Benefits Balance

If your benefits haven't appeared on your expected deposit date, it may be due to a simple delay or an issue with your case file. Checking your account status and deposit schedule is the first step to understanding the cause.

Confirm your specific issuance date by checking Oklahoma's EBT deposit schedule. Sometimes benefits are delayed by a weekend or holiday.
Ensure your renewal paperwork and all required verification documents have been submitted to DHS, as incomplete files can pause benefits.
If you suspect your benefits were stolen instead of delayed, follow the fraud-reporting steps outlined above to file a claim.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and get cash back on qualified purchases from stores like Walmart, Target, and Costco. To begin, connect your EBT card in the app. Once you shop, scan your receipt with Benny to get cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Managing your EBT benefits in Oklahoma can be a simple process. From replacing a lost card and resetting a PIN to reporting a suspicious charge, this guide offers direct instructions for contacting customer service and resolving common issues without delay.

How to Contact EBT Customer Service in Oklahoma

There are several ways to contact Oklahoma EBT customer service for assistance with your card or benefits.

Phone: For card-specific help like checking your balance, changing your PIN, or reporting a lost card, call the 24/7 ConnectEBT line at 1-888-328-6551.

For questions about SNAP eligibility, your application status, or case information, contact the Oklahoma Human Services (OKDHS) SNAP hotline at 1-866-411-1877 during business hours. The main OKDHS line at (405) 522-5050 can also direct your call.
Email: You can send inquiries about SNAP benefits to AFS.OutofStateInquiry@okdhs.org. This address is provided by OKDHS for benefit questions, and a separate public email is not listed for EBT card matters.
Mail: For general correspondence, use the mailing address at PO Box 25352, Oklahoma City, OK 73125. For deliveries, use the street address at the Sequoyah Memorial Office Building, Oklahoma Human Services, 2400 N. Lincoln Blvd., Oklahoma City, OK 73105.
In-Person: You can receive assistance by visiting a local office. A complete list of DHS office locations is available through an interactive map on the OKDHS website.

Multi-Lingual Support

Interpreter services for EBT and SNAP inquiries are available in Oklahoma through OKDHS. Support is commonly provided in Spanish, Vietnamese, and Chinese, but you can request an interpreter for other languages. Since a complete list is not published, you should ask the agent for assistance when you call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into problems. Issues can range from a lost card to a transaction being declined unexpectedly. Below are five common problems and the steps you can take to resolve them quickly.

Lost or Stolen EBT Card

If your card is missing, acting fast is the best way to protect your benefits. The first step is to report it immediately to prevent anyone else from using your funds. Your remaining balance will be safe and transferred to your new card once you report it.

Call Oklahoma’s 24-hour EBT Customer Service line at 1-888-328-6551 as soon as you realize your card is gone. This is a critical first step.
Follow the automated prompts to report the card lost or stolen, which instantly freezes your account.
You will need to verify your identity with your card number, Social Security number, and date of birth.
Request a replacement card, which should arrive within 7–10 business days with your balance automatically transferred.
Once the new card arrives, activate it and set a new PIN by calling the same number or visiting ConnectEBT.com.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting someone else knows it can be stressful, but changing it is straightforward. To protect your account, select a new PIN that is difficult for others to guess. Avoid using simple sequences like "1234" or personal dates.

Go to ConnectEBT.com or call 1-888-328-6551 to select the option for changing your PIN.
Provide your personal details to confirm you are the account holder.
Choose a new four-digit PIN that is secure and not easy to guess, as recommended by Hunger Free Oklahoma.
If too many incorrect PIN attempts locked your card, ask the customer service agent to unlock it after the PIN is reset.
Test the new PIN at a store to confirm the change was successful.

Card Declined or Not Working at Checkout

A declined card can happen for several reasons, from insufficient funds to a faulty card reader. Before assuming the worst, check the basics. Often, the issue is simple and can be fixed on the spot or with a quick call.

First, confirm your current balance. You can use the ConnectEBT app or a free app like Benny to track your SNAP and EBT Cash balance. For a full guide, see how to check your EBT balance.
Examine the card for any visible damage or check if it has expired. If it is damaged or expired, you will need to request a replacement.
Try using the card at a different checkout terminal or another store, as the point-of-sale machine could be the problem.
If your card is new, ensure it has been properly activated before use.

Suspicious or Fraudulent Transactions

Card skimming and other forms of fraud are a growing concern. If you notice transactions you didn't make, you must report them immediately to begin the process of recovering stolen benefits and securing your account from further unauthorized use.

Regularly review your transaction history on the ConnectEBT app or by phone for any charges you don't recognize.
If you find unauthorized charges, change your PIN and report the card stolen right away.
File a report with your local police and contact the Oklahoma DHS Office of Inspector General at 800-784-5887 to document the theft.
You must submit a claim to OKDHS to replace stolen benefits. Call 405-522-5050 or visit a DHS office to file.
To prevent future fraud, always cover the keypad when entering your PIN and inspect card readers for tampering.

Missing, Delayed, or Zero Benefits Balance

If your benefits haven't appeared on your expected deposit date, it may be due to a simple delay or an issue with your case file. Checking your account status and deposit schedule is the first step to understanding the cause.

Confirm your specific issuance date by checking Oklahoma's EBT deposit schedule. Sometimes benefits are delayed by a weekend or holiday.
Ensure your renewal paperwork and all required verification documents have been submitted to DHS, as incomplete files can pause benefits.
If you suspect your benefits were stolen instead of delayed, follow the fraud-reporting steps outlined above to file a claim.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and get cash back on qualified purchases from stores like Walmart, Target, and Costco. To begin, connect your EBT card in the app. Once you shop, scan your receipt with Benny to get cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Managing your EBT benefits in Oklahoma can be a simple process. From replacing a lost card and resetting a PIN to reporting a suspicious charge, this guide offers direct instructions for contacting customer service and resolving common issues without delay.

How to Contact EBT Customer Service in Oklahoma

There are several ways to contact Oklahoma EBT customer service for assistance with your card or benefits.

Phone: For card-specific help like checking your balance, changing your PIN, or reporting a lost card, call the 24/7 ConnectEBT line at 1-888-328-6551.

For questions about SNAP eligibility, your application status, or case information, contact the Oklahoma Human Services (OKDHS) SNAP hotline at 1-866-411-1877 during business hours. The main OKDHS line at (405) 522-5050 can also direct your call.
Email: You can send inquiries about SNAP benefits to AFS.OutofStateInquiry@okdhs.org. This address is provided by OKDHS for benefit questions, and a separate public email is not listed for EBT card matters.
Mail: For general correspondence, use the mailing address at PO Box 25352, Oklahoma City, OK 73125. For deliveries, use the street address at the Sequoyah Memorial Office Building, Oklahoma Human Services, 2400 N. Lincoln Blvd., Oklahoma City, OK 73105.
In-Person: You can receive assistance by visiting a local office. A complete list of DHS office locations is available through an interactive map on the OKDHS website.

Multi-Lingual Support

Interpreter services for EBT and SNAP inquiries are available in Oklahoma through OKDHS. Support is commonly provided in Spanish, Vietnamese, and Chinese, but you can request an interpreter for other languages. Since a complete list is not published, you should ask the agent for assistance when you call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into problems. Issues can range from a lost card to a transaction being declined unexpectedly. Below are five common problems and the steps you can take to resolve them quickly.

Lost or Stolen EBT Card

If your card is missing, acting fast is the best way to protect your benefits. The first step is to report it immediately to prevent anyone else from using your funds. Your remaining balance will be safe and transferred to your new card once you report it.

Call Oklahoma’s 24-hour EBT Customer Service line at 1-888-328-6551 as soon as you realize your card is gone. This is a critical first step.
Follow the automated prompts to report the card lost or stolen, which instantly freezes your account.
You will need to verify your identity with your card number, Social Security number, and date of birth.
Request a replacement card, which should arrive within 7–10 business days with your balance automatically transferred.
Once the new card arrives, activate it and set a new PIN by calling the same number or visiting ConnectEBT.com.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting someone else knows it can be stressful, but changing it is straightforward. To protect your account, select a new PIN that is difficult for others to guess. Avoid using simple sequences like "1234" or personal dates.

Go to ConnectEBT.com or call 1-888-328-6551 to select the option for changing your PIN.
Provide your personal details to confirm you are the account holder.
Choose a new four-digit PIN that is secure and not easy to guess, as recommended by Hunger Free Oklahoma.
If too many incorrect PIN attempts locked your card, ask the customer service agent to unlock it after the PIN is reset.
Test the new PIN at a store to confirm the change was successful.

Card Declined or Not Working at Checkout

A declined card can happen for several reasons, from insufficient funds to a faulty card reader. Before assuming the worst, check the basics. Often, the issue is simple and can be fixed on the spot or with a quick call.

First, confirm your current balance. You can use the ConnectEBT app or a free app like Benny to track your SNAP and EBT Cash balance. For a full guide, see how to check your EBT balance.
Examine the card for any visible damage or check if it has expired. If it is damaged or expired, you will need to request a replacement.
Try using the card at a different checkout terminal or another store, as the point-of-sale machine could be the problem.
If your card is new, ensure it has been properly activated before use.

Suspicious or Fraudulent Transactions

Card skimming and other forms of fraud are a growing concern. If you notice transactions you didn't make, you must report them immediately to begin the process of recovering stolen benefits and securing your account from further unauthorized use.

Regularly review your transaction history on the ConnectEBT app or by phone for any charges you don't recognize.
If you find unauthorized charges, change your PIN and report the card stolen right away.
File a report with your local police and contact the Oklahoma DHS Office of Inspector General at 800-784-5887 to document the theft.
You must submit a claim to OKDHS to replace stolen benefits. Call 405-522-5050 or visit a DHS office to file.
To prevent future fraud, always cover the keypad when entering your PIN and inspect card readers for tampering.

Missing, Delayed, or Zero Benefits Balance

If your benefits haven't appeared on your expected deposit date, it may be due to a simple delay or an issue with your case file. Checking your account status and deposit schedule is the first step to understanding the cause.

Confirm your specific issuance date by checking Oklahoma's EBT deposit schedule. Sometimes benefits are delayed by a weekend or holiday.
Ensure your renewal paperwork and all required verification documents have been submitted to DHS, as incomplete files can pause benefits.
If you suspect your benefits were stolen instead of delayed, follow the fraud-reporting steps outlined above to file a claim.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and get cash back on qualified purchases from stores like Walmart, Target, and Costco. To begin, connect your EBT card in the app. Once you shop, scan your receipt with Benny to get cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Managing your EBT benefits in Oklahoma can be a simple process. From replacing a lost card and resetting a PIN to reporting a suspicious charge, this guide offers direct instructions for contacting customer service and resolving common issues without delay.

How to Contact EBT Customer Service in Oklahoma

There are several ways to contact Oklahoma EBT customer service for assistance with your card or benefits.

Phone: For card-specific help like checking your balance, changing your PIN, or reporting a lost card, call the 24/7 ConnectEBT line at 1-888-328-6551.

For questions about SNAP eligibility, your application status, or case information, contact the Oklahoma Human Services (OKDHS) SNAP hotline at 1-866-411-1877 during business hours. The main OKDHS line at (405) 522-5050 can also direct your call.
Email: You can send inquiries about SNAP benefits to AFS.OutofStateInquiry@okdhs.org. This address is provided by OKDHS for benefit questions, and a separate public email is not listed for EBT card matters.
Mail: For general correspondence, use the mailing address at PO Box 25352, Oklahoma City, OK 73125. For deliveries, use the street address at the Sequoyah Memorial Office Building, Oklahoma Human Services, 2400 N. Lincoln Blvd., Oklahoma City, OK 73105.
In-Person: You can receive assistance by visiting a local office. A complete list of DHS office locations is available through an interactive map on the OKDHS website.

Multi-Lingual Support

Interpreter services for EBT and SNAP inquiries are available in Oklahoma through OKDHS. Support is commonly provided in Spanish, Vietnamese, and Chinese, but you can request an interpreter for other languages. Since a complete list is not published, you should ask the agent for assistance when you call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into problems. Issues can range from a lost card to a transaction being declined unexpectedly. Below are five common problems and the steps you can take to resolve them quickly.

Lost or Stolen EBT Card

If your card is missing, acting fast is the best way to protect your benefits. The first step is to report it immediately to prevent anyone else from using your funds. Your remaining balance will be safe and transferred to your new card once you report it.

Call Oklahoma’s 24-hour EBT Customer Service line at 1-888-328-6551 as soon as you realize your card is gone. This is a critical first step.
Follow the automated prompts to report the card lost or stolen, which instantly freezes your account.
You will need to verify your identity with your card number, Social Security number, and date of birth.
Request a replacement card, which should arrive within 7–10 business days with your balance automatically transferred.
Once the new card arrives, activate it and set a new PIN by calling the same number or visiting ConnectEBT.com.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting someone else knows it can be stressful, but changing it is straightforward. To protect your account, select a new PIN that is difficult for others to guess. Avoid using simple sequences like "1234" or personal dates.

Go to ConnectEBT.com or call 1-888-328-6551 to select the option for changing your PIN.
Provide your personal details to confirm you are the account holder.
Choose a new four-digit PIN that is secure and not easy to guess, as recommended by Hunger Free Oklahoma.
If too many incorrect PIN attempts locked your card, ask the customer service agent to unlock it after the PIN is reset.
Test the new PIN at a store to confirm the change was successful.

Card Declined or Not Working at Checkout

A declined card can happen for several reasons, from insufficient funds to a faulty card reader. Before assuming the worst, check the basics. Often, the issue is simple and can be fixed on the spot or with a quick call.

First, confirm your current balance. You can use the ConnectEBT app or a free app like Benny to track your SNAP and EBT Cash balance. For a full guide, see how to check your EBT balance.
Examine the card for any visible damage or check if it has expired. If it is damaged or expired, you will need to request a replacement.
Try using the card at a different checkout terminal or another store, as the point-of-sale machine could be the problem.
If your card is new, ensure it has been properly activated before use.

Suspicious or Fraudulent Transactions

Card skimming and other forms of fraud are a growing concern. If you notice transactions you didn't make, you must report them immediately to begin the process of recovering stolen benefits and securing your account from further unauthorized use.

Regularly review your transaction history on the ConnectEBT app or by phone for any charges you don't recognize.
If you find unauthorized charges, change your PIN and report the card stolen right away.
File a report with your local police and contact the Oklahoma DHS Office of Inspector General at 800-784-5887 to document the theft.
You must submit a claim to OKDHS to replace stolen benefits. Call 405-522-5050 or visit a DHS office to file.
To prevent future fraud, always cover the keypad when entering your PIN and inspect card readers for tampering.

Missing, Delayed, or Zero Benefits Balance

If your benefits haven't appeared on your expected deposit date, it may be due to a simple delay or an issue with your case file. Checking your account status and deposit schedule is the first step to understanding the cause.

Confirm your specific issuance date by checking Oklahoma's EBT deposit schedule. Sometimes benefits are delayed by a weekend or holiday.
Ensure your renewal paperwork and all required verification documents have been submitted to DHS, as incomplete files can pause benefits.
If you suspect your benefits were stolen instead of delayed, follow the fraud-reporting steps outlined above to file a claim.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and get cash back on qualified purchases from stores like Walmart, Target, and Costco. To begin, connect your EBT card in the app. Once you shop, scan your receipt with Benny to get cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Managing your EBT benefits in Oklahoma can be a simple process. From replacing a lost card and resetting a PIN to reporting a suspicious charge, this guide offers direct instructions for contacting customer service and resolving common issues without delay.

How to Contact EBT Customer Service in Oklahoma

There are several ways to contact Oklahoma EBT customer service for assistance with your card or benefits.

Phone: For card-specific help like checking your balance, changing your PIN, or reporting a lost card, call the 24/7 ConnectEBT line at 1-888-328-6551.

For questions about SNAP eligibility, your application status, or case information, contact the Oklahoma Human Services (OKDHS) SNAP hotline at 1-866-411-1877 during business hours. The main OKDHS line at (405) 522-5050 can also direct your call.
Email: You can send inquiries about SNAP benefits to AFS.OutofStateInquiry@okdhs.org. This address is provided by OKDHS for benefit questions, and a separate public email is not listed for EBT card matters.
Mail: For general correspondence, use the mailing address at PO Box 25352, Oklahoma City, OK 73125. For deliveries, use the street address at the Sequoyah Memorial Office Building, Oklahoma Human Services, 2400 N. Lincoln Blvd., Oklahoma City, OK 73105.
In-Person: You can receive assistance by visiting a local office. A complete list of DHS office locations is available through an interactive map on the OKDHS website.

Multi-Lingual Support

Interpreter services for EBT and SNAP inquiries are available in Oklahoma through OKDHS. Support is commonly provided in Spanish, Vietnamese, and Chinese, but you can request an interpreter for other languages. Since a complete list is not published, you should ask the agent for assistance when you call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into problems. Issues can range from a lost card to a transaction being declined unexpectedly. Below are five common problems and the steps you can take to resolve them quickly.

Lost or Stolen EBT Card

If your card is missing, acting fast is the best way to protect your benefits. The first step is to report it immediately to prevent anyone else from using your funds. Your remaining balance will be safe and transferred to your new card once you report it.

Call Oklahoma’s 24-hour EBT Customer Service line at 1-888-328-6551 as soon as you realize your card is gone. This is a critical first step.
Follow the automated prompts to report the card lost or stolen, which instantly freezes your account.
You will need to verify your identity with your card number, Social Security number, and date of birth.
Request a replacement card, which should arrive within 7–10 business days with your balance automatically transferred.
Once the new card arrives, activate it and set a new PIN by calling the same number or visiting ConnectEBT.com.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting someone else knows it can be stressful, but changing it is straightforward. To protect your account, select a new PIN that is difficult for others to guess. Avoid using simple sequences like "1234" or personal dates.

Go to ConnectEBT.com or call 1-888-328-6551 to select the option for changing your PIN.
Provide your personal details to confirm you are the account holder.
Choose a new four-digit PIN that is secure and not easy to guess, as recommended by Hunger Free Oklahoma.
If too many incorrect PIN attempts locked your card, ask the customer service agent to unlock it after the PIN is reset.
Test the new PIN at a store to confirm the change was successful.

Card Declined or Not Working at Checkout

A declined card can happen for several reasons, from insufficient funds to a faulty card reader. Before assuming the worst, check the basics. Often, the issue is simple and can be fixed on the spot or with a quick call.

First, confirm your current balance. You can use the ConnectEBT app or a free app like Benny to track your SNAP and EBT Cash balance. For a full guide, see how to check your EBT balance.
Examine the card for any visible damage or check if it has expired. If it is damaged or expired, you will need to request a replacement.
Try using the card at a different checkout terminal or another store, as the point-of-sale machine could be the problem.
If your card is new, ensure it has been properly activated before use.

Suspicious or Fraudulent Transactions

Card skimming and other forms of fraud are a growing concern. If you notice transactions you didn't make, you must report them immediately to begin the process of recovering stolen benefits and securing your account from further unauthorized use.

Regularly review your transaction history on the ConnectEBT app or by phone for any charges you don't recognize.
If you find unauthorized charges, change your PIN and report the card stolen right away.
File a report with your local police and contact the Oklahoma DHS Office of Inspector General at 800-784-5887 to document the theft.
You must submit a claim to OKDHS to replace stolen benefits. Call 405-522-5050 or visit a DHS office to file.
To prevent future fraud, always cover the keypad when entering your PIN and inspect card readers for tampering.

Missing, Delayed, or Zero Benefits Balance

If your benefits haven't appeared on your expected deposit date, it may be due to a simple delay or an issue with your case file. Checking your account status and deposit schedule is the first step to understanding the cause.

Confirm your specific issuance date by checking Oklahoma's EBT deposit schedule. Sometimes benefits are delayed by a weekend or holiday.
Ensure your renewal paperwork and all required verification documents have been submitted to DHS, as incomplete files can pause benefits.
If you suspect your benefits were stolen instead of delayed, follow the fraud-reporting steps outlined above to file a claim.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and get cash back on qualified purchases from stores like Walmart, Target, and Costco. To begin, connect your EBT card in the app. Once you shop, scan your receipt with Benny to get cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.