New Jersey EBT Customer Service: How to Get Help & Common Issues

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Handling your New Jersey EBT benefits can be straightforward. This guide explains how to contact customer service and solve frequent problems, such as replacing a lost card, changing your PIN, or reporting an unauthorized charge, helping you manage your account with ease.

How to Contact EBT Customer Service in New Jersey

You can reach New Jersey's EBT customer service through several different channels.

Phone: The main New Jersey Families First EBT Customer Service line is 1-800-997-3333, which is available 24/7. For questions specifically about benefits for school-aged children, call the Summer EBT Hotline at 1-833-670-7328.
Email: For Summer EBT inquiries, you can send a message to DFNSummerEBT@ag.nj.gov. There is no public email address for general Families First EBT card issues, so you will need to call the main customer service number for assistance with those matters.
Mail: To send documents or formal correspondence, use the following address: New Jersey Department of Human Services, Division of Family Development, 222 South Warren Street, P.O. Box 700, Trenton, NJ 08625-0700.
In-Person: While there isn't an online locator tool, you can find your local office by checking the NJ SNAP County Social Service Agencies directory. This list contains every county office that manages SNAP and EBT services.

Multi-Lingual Support

New Jersey provides interpretation services for EBT inquiries through its Families First Customer Service line. While automated prompts are in English and Spanish, callers can connect to a language-line service for support in other languages, such as Chinese and Arabic. This service is part of the broader NJ SNAP program.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the New Jersey EBT system is generally reliable, cardholders can occasionally face problems ranging from a lost card to a declined transaction. Knowing the right steps to take can resolve these situations quickly and with minimal stress. Most issues can be fixed by contacting the state’s customer service line.

Lost or Stolen Card

If your card is missing, you must act fast to protect your benefits from being used by someone else. Deactivating the old card and requesting a new one is a straightforward process that secures your account.

Call 1-800-997-3333 immediately and select the option to report a lost or stolen card.
Provide your card number if you have it, Social Security number, and date of birth to verify your identity.
Ask the agent to deactivate the old card right away.
Request a replacement card, which should arrive by mail in about 7–10 business days.
Once the new card arrives, follow the instructions to set a new PIN. Then, check your balance to confirm no unauthorized purchases were made.

Forgotten, Locked, or Compromised PIN

Entering an incorrect PIN too many times will lock your card, but resetting it is simple. You should also change your PIN if you suspect it has been compromised to prevent unauthorized access to your funds.

Have your EBT card, Social Security number, and date of birth ready.
Dial the customer service number and choose the option for PIN services.
Follow the automated prompts to confirm your identity.
Select a new four-digit PIN that is difficult for others to guess.
Test the new PIN with a small purchase. If the card is still locked, ask an agent to remove any security blocks.

Benefits Stolen by Skimming, Cloning, or Phishing

Electronic theft is a growing concern, but New Jersey allows households to request the replacement of stolen benefits. You must report the theft promptly and file a claim to begin the reimbursement process.

Immediately freeze your card by calling customer service or logging in at NJFamiliesFirst.com, then change your PIN.
Within 30 days of the theft, complete the state’s stolen benefits form online or at your County Board of Social Services.
Keep a copy of the completed form and any confirmation number for your records.
Monitor your account for the replacement funds, which should appear within ten days of claim approval.

Card Declined or Not Working at Checkout

A declined transaction can be caused by several factors, including a damaged card, an incorrect PIN entry, or a retailer’s network issue. Troubleshooting at the register can often resolve the problem without needing to call for help.

Slowly re-enter your PIN, as three incorrect attempts will lock the card until midnight.
Ask the cashier to try the transaction again or at a different terminal.
Inspect the card’s magnetic stripe for damage. If it appears worn, request a replacement.
You can confirm your balance to ensure you have sufficient funds for the purchase.
If the account is frozen, follow the prompts to speak with an agent to resolve the security hold.

Missing or Reduced Balance

If your balance is lower than expected, it could be due to late deposits or the removal of old benefits. Unused funds are automatically expunged from an account after nine months of inactivity.

First, check your current balance using a recent receipt or a free app like Benny to see exactly what is available.
Review your transaction history for any unfamiliar purchases. If you find any, report them as stolen benefits.
Verify your upcoming issuance date, as deposits are made on a rolling schedule.
If a deposit is late, contact your county Board of Social Services to check your eligibility and payment status.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your New Jersey EBT benefits can be straightforward. This guide explains how to contact customer service and solve frequent problems, such as replacing a lost card, changing your PIN, or reporting an unauthorized charge, helping you manage your account with ease.

How to Contact EBT Customer Service in New Jersey

You can reach New Jersey's EBT customer service through several different channels.

Phone: The main New Jersey Families First EBT Customer Service line is 1-800-997-3333, which is available 24/7. For questions specifically about benefits for school-aged children, call the Summer EBT Hotline at 1-833-670-7328.
Email: For Summer EBT inquiries, you can send a message to DFNSummerEBT@ag.nj.gov. There is no public email address for general Families First EBT card issues, so you will need to call the main customer service number for assistance with those matters.
Mail: To send documents or formal correspondence, use the following address: New Jersey Department of Human Services, Division of Family Development, 222 South Warren Street, P.O. Box 700, Trenton, NJ 08625-0700.
In-Person: While there isn't an online locator tool, you can find your local office by checking the NJ SNAP County Social Service Agencies directory. This list contains every county office that manages SNAP and EBT services.

Multi-Lingual Support

New Jersey provides interpretation services for EBT inquiries through its Families First Customer Service line. While automated prompts are in English and Spanish, callers can connect to a language-line service for support in other languages, such as Chinese and Arabic. This service is part of the broader NJ SNAP program.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the New Jersey EBT system is generally reliable, cardholders can occasionally face problems ranging from a lost card to a declined transaction. Knowing the right steps to take can resolve these situations quickly and with minimal stress. Most issues can be fixed by contacting the state’s customer service line.

Lost or Stolen Card

If your card is missing, you must act fast to protect your benefits from being used by someone else. Deactivating the old card and requesting a new one is a straightforward process that secures your account.

Call 1-800-997-3333 immediately and select the option to report a lost or stolen card.
Provide your card number if you have it, Social Security number, and date of birth to verify your identity.
Ask the agent to deactivate the old card right away.
Request a replacement card, which should arrive by mail in about 7–10 business days.
Once the new card arrives, follow the instructions to set a new PIN. Then, check your balance to confirm no unauthorized purchases were made.

Forgotten, Locked, or Compromised PIN

Entering an incorrect PIN too many times will lock your card, but resetting it is simple. You should also change your PIN if you suspect it has been compromised to prevent unauthorized access to your funds.

Have your EBT card, Social Security number, and date of birth ready.
Dial the customer service number and choose the option for PIN services.
Follow the automated prompts to confirm your identity.
Select a new four-digit PIN that is difficult for others to guess.
Test the new PIN with a small purchase. If the card is still locked, ask an agent to remove any security blocks.

Benefits Stolen by Skimming, Cloning, or Phishing

Electronic theft is a growing concern, but New Jersey allows households to request the replacement of stolen benefits. You must report the theft promptly and file a claim to begin the reimbursement process.

Immediately freeze your card by calling customer service or logging in at NJFamiliesFirst.com, then change your PIN.
Within 30 days of the theft, complete the state’s stolen benefits form online or at your County Board of Social Services.
Keep a copy of the completed form and any confirmation number for your records.
Monitor your account for the replacement funds, which should appear within ten days of claim approval.

Card Declined or Not Working at Checkout

A declined transaction can be caused by several factors, including a damaged card, an incorrect PIN entry, or a retailer’s network issue. Troubleshooting at the register can often resolve the problem without needing to call for help.

Slowly re-enter your PIN, as three incorrect attempts will lock the card until midnight.
Ask the cashier to try the transaction again or at a different terminal.
Inspect the card’s magnetic stripe for damage. If it appears worn, request a replacement.
You can confirm your balance to ensure you have sufficient funds for the purchase.
If the account is frozen, follow the prompts to speak with an agent to resolve the security hold.

Missing or Reduced Balance

If your balance is lower than expected, it could be due to late deposits or the removal of old benefits. Unused funds are automatically expunged from an account after nine months of inactivity.

First, check your current balance using a recent receipt or a free app like Benny to see exactly what is available.
Review your transaction history for any unfamiliar purchases. If you find any, report them as stolen benefits.
Verify your upcoming issuance date, as deposits are made on a rolling schedule.
If a deposit is late, contact your county Board of Social Services to check your eligibility and payment status.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your New Jersey EBT benefits can be straightforward. This guide explains how to contact customer service and solve frequent problems, such as replacing a lost card, changing your PIN, or reporting an unauthorized charge, helping you manage your account with ease.

How to Contact EBT Customer Service in New Jersey

You can reach New Jersey's EBT customer service through several different channels.

Phone: The main New Jersey Families First EBT Customer Service line is 1-800-997-3333, which is available 24/7. For questions specifically about benefits for school-aged children, call the Summer EBT Hotline at 1-833-670-7328.
Email: For Summer EBT inquiries, you can send a message to DFNSummerEBT@ag.nj.gov. There is no public email address for general Families First EBT card issues, so you will need to call the main customer service number for assistance with those matters.
Mail: To send documents or formal correspondence, use the following address: New Jersey Department of Human Services, Division of Family Development, 222 South Warren Street, P.O. Box 700, Trenton, NJ 08625-0700.
In-Person: While there isn't an online locator tool, you can find your local office by checking the NJ SNAP County Social Service Agencies directory. This list contains every county office that manages SNAP and EBT services.

Multi-Lingual Support

New Jersey provides interpretation services for EBT inquiries through its Families First Customer Service line. While automated prompts are in English and Spanish, callers can connect to a language-line service for support in other languages, such as Chinese and Arabic. This service is part of the broader NJ SNAP program.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the New Jersey EBT system is generally reliable, cardholders can occasionally face problems ranging from a lost card to a declined transaction. Knowing the right steps to take can resolve these situations quickly and with minimal stress. Most issues can be fixed by contacting the state’s customer service line.

Lost or Stolen Card

If your card is missing, you must act fast to protect your benefits from being used by someone else. Deactivating the old card and requesting a new one is a straightforward process that secures your account.

Call 1-800-997-3333 immediately and select the option to report a lost or stolen card.
Provide your card number if you have it, Social Security number, and date of birth to verify your identity.
Ask the agent to deactivate the old card right away.
Request a replacement card, which should arrive by mail in about 7–10 business days.
Once the new card arrives, follow the instructions to set a new PIN. Then, check your balance to confirm no unauthorized purchases were made.

Forgotten, Locked, or Compromised PIN

Entering an incorrect PIN too many times will lock your card, but resetting it is simple. You should also change your PIN if you suspect it has been compromised to prevent unauthorized access to your funds.

Have your EBT card, Social Security number, and date of birth ready.
Dial the customer service number and choose the option for PIN services.
Follow the automated prompts to confirm your identity.
Select a new four-digit PIN that is difficult for others to guess.
Test the new PIN with a small purchase. If the card is still locked, ask an agent to remove any security blocks.

Benefits Stolen by Skimming, Cloning, or Phishing

Electronic theft is a growing concern, but New Jersey allows households to request the replacement of stolen benefits. You must report the theft promptly and file a claim to begin the reimbursement process.

Immediately freeze your card by calling customer service or logging in at NJFamiliesFirst.com, then change your PIN.
Within 30 days of the theft, complete the state’s stolen benefits form online or at your County Board of Social Services.
Keep a copy of the completed form and any confirmation number for your records.
Monitor your account for the replacement funds, which should appear within ten days of claim approval.

Card Declined or Not Working at Checkout

A declined transaction can be caused by several factors, including a damaged card, an incorrect PIN entry, or a retailer’s network issue. Troubleshooting at the register can often resolve the problem without needing to call for help.

Slowly re-enter your PIN, as three incorrect attempts will lock the card until midnight.
Ask the cashier to try the transaction again or at a different terminal.
Inspect the card’s magnetic stripe for damage. If it appears worn, request a replacement.
You can confirm your balance to ensure you have sufficient funds for the purchase.
If the account is frozen, follow the prompts to speak with an agent to resolve the security hold.

Missing or Reduced Balance

If your balance is lower than expected, it could be due to late deposits or the removal of old benefits. Unused funds are automatically expunged from an account after nine months of inactivity.

First, check your current balance using a recent receipt or a free app like Benny to see exactly what is available.
Review your transaction history for any unfamiliar purchases. If you find any, report them as stolen benefits.
Verify your upcoming issuance date, as deposits are made on a rolling schedule.
If a deposit is late, contact your county Board of Social Services to check your eligibility and payment status.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your New Jersey EBT benefits can be straightforward. This guide explains how to contact customer service and solve frequent problems, such as replacing a lost card, changing your PIN, or reporting an unauthorized charge, helping you manage your account with ease.

How to Contact EBT Customer Service in New Jersey

You can reach New Jersey's EBT customer service through several different channels.

Phone: The main New Jersey Families First EBT Customer Service line is 1-800-997-3333, which is available 24/7. For questions specifically about benefits for school-aged children, call the Summer EBT Hotline at 1-833-670-7328.
Email: For Summer EBT inquiries, you can send a message to DFNSummerEBT@ag.nj.gov. There is no public email address for general Families First EBT card issues, so you will need to call the main customer service number for assistance with those matters.
Mail: To send documents or formal correspondence, use the following address: New Jersey Department of Human Services, Division of Family Development, 222 South Warren Street, P.O. Box 700, Trenton, NJ 08625-0700.
In-Person: While there isn't an online locator tool, you can find your local office by checking the NJ SNAP County Social Service Agencies directory. This list contains every county office that manages SNAP and EBT services.

Multi-Lingual Support

New Jersey provides interpretation services for EBT inquiries through its Families First Customer Service line. While automated prompts are in English and Spanish, callers can connect to a language-line service for support in other languages, such as Chinese and Arabic. This service is part of the broader NJ SNAP program.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the New Jersey EBT system is generally reliable, cardholders can occasionally face problems ranging from a lost card to a declined transaction. Knowing the right steps to take can resolve these situations quickly and with minimal stress. Most issues can be fixed by contacting the state’s customer service line.

Lost or Stolen Card

If your card is missing, you must act fast to protect your benefits from being used by someone else. Deactivating the old card and requesting a new one is a straightforward process that secures your account.

Call 1-800-997-3333 immediately and select the option to report a lost or stolen card.
Provide your card number if you have it, Social Security number, and date of birth to verify your identity.
Ask the agent to deactivate the old card right away.
Request a replacement card, which should arrive by mail in about 7–10 business days.
Once the new card arrives, follow the instructions to set a new PIN. Then, check your balance to confirm no unauthorized purchases were made.

Forgotten, Locked, or Compromised PIN

Entering an incorrect PIN too many times will lock your card, but resetting it is simple. You should also change your PIN if you suspect it has been compromised to prevent unauthorized access to your funds.

Have your EBT card, Social Security number, and date of birth ready.
Dial the customer service number and choose the option for PIN services.
Follow the automated prompts to confirm your identity.
Select a new four-digit PIN that is difficult for others to guess.
Test the new PIN with a small purchase. If the card is still locked, ask an agent to remove any security blocks.

Benefits Stolen by Skimming, Cloning, or Phishing

Electronic theft is a growing concern, but New Jersey allows households to request the replacement of stolen benefits. You must report the theft promptly and file a claim to begin the reimbursement process.

Immediately freeze your card by calling customer service or logging in at NJFamiliesFirst.com, then change your PIN.
Within 30 days of the theft, complete the state’s stolen benefits form online or at your County Board of Social Services.
Keep a copy of the completed form and any confirmation number for your records.
Monitor your account for the replacement funds, which should appear within ten days of claim approval.

Card Declined or Not Working at Checkout

A declined transaction can be caused by several factors, including a damaged card, an incorrect PIN entry, or a retailer’s network issue. Troubleshooting at the register can often resolve the problem without needing to call for help.

Slowly re-enter your PIN, as three incorrect attempts will lock the card until midnight.
Ask the cashier to try the transaction again or at a different terminal.
Inspect the card’s magnetic stripe for damage. If it appears worn, request a replacement.
You can confirm your balance to ensure you have sufficient funds for the purchase.
If the account is frozen, follow the prompts to speak with an agent to resolve the security hold.

Missing or Reduced Balance

If your balance is lower than expected, it could be due to late deposits or the removal of old benefits. Unused funds are automatically expunged from an account after nine months of inactivity.

First, check your current balance using a recent receipt or a free app like Benny to see exactly what is available.
Review your transaction history for any unfamiliar purchases. If you find any, report them as stolen benefits.
Verify your upcoming issuance date, as deposits are made on a rolling schedule.
If a deposit is late, contact your county Board of Social Services to check your eligibility and payment status.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your New Jersey EBT benefits can be straightforward. This guide explains how to contact customer service and solve frequent problems, such as replacing a lost card, changing your PIN, or reporting an unauthorized charge, helping you manage your account with ease.

How to Contact EBT Customer Service in New Jersey

You can reach New Jersey's EBT customer service through several different channels.

Phone: The main New Jersey Families First EBT Customer Service line is 1-800-997-3333, which is available 24/7. For questions specifically about benefits for school-aged children, call the Summer EBT Hotline at 1-833-670-7328.
Email: For Summer EBT inquiries, you can send a message to DFNSummerEBT@ag.nj.gov. There is no public email address for general Families First EBT card issues, so you will need to call the main customer service number for assistance with those matters.
Mail: To send documents or formal correspondence, use the following address: New Jersey Department of Human Services, Division of Family Development, 222 South Warren Street, P.O. Box 700, Trenton, NJ 08625-0700.
In-Person: While there isn't an online locator tool, you can find your local office by checking the NJ SNAP County Social Service Agencies directory. This list contains every county office that manages SNAP and EBT services.

Multi-Lingual Support

New Jersey provides interpretation services for EBT inquiries through its Families First Customer Service line. While automated prompts are in English and Spanish, callers can connect to a language-line service for support in other languages, such as Chinese and Arabic. This service is part of the broader NJ SNAP program.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the New Jersey EBT system is generally reliable, cardholders can occasionally face problems ranging from a lost card to a declined transaction. Knowing the right steps to take can resolve these situations quickly and with minimal stress. Most issues can be fixed by contacting the state’s customer service line.

Lost or Stolen Card

If your card is missing, you must act fast to protect your benefits from being used by someone else. Deactivating the old card and requesting a new one is a straightforward process that secures your account.

Call 1-800-997-3333 immediately and select the option to report a lost or stolen card.
Provide your card number if you have it, Social Security number, and date of birth to verify your identity.
Ask the agent to deactivate the old card right away.
Request a replacement card, which should arrive by mail in about 7–10 business days.
Once the new card arrives, follow the instructions to set a new PIN. Then, check your balance to confirm no unauthorized purchases were made.

Forgotten, Locked, or Compromised PIN

Entering an incorrect PIN too many times will lock your card, but resetting it is simple. You should also change your PIN if you suspect it has been compromised to prevent unauthorized access to your funds.

Have your EBT card, Social Security number, and date of birth ready.
Dial the customer service number and choose the option for PIN services.
Follow the automated prompts to confirm your identity.
Select a new four-digit PIN that is difficult for others to guess.
Test the new PIN with a small purchase. If the card is still locked, ask an agent to remove any security blocks.

Benefits Stolen by Skimming, Cloning, or Phishing

Electronic theft is a growing concern, but New Jersey allows households to request the replacement of stolen benefits. You must report the theft promptly and file a claim to begin the reimbursement process.

Immediately freeze your card by calling customer service or logging in at NJFamiliesFirst.com, then change your PIN.
Within 30 days of the theft, complete the state’s stolen benefits form online or at your County Board of Social Services.
Keep a copy of the completed form and any confirmation number for your records.
Monitor your account for the replacement funds, which should appear within ten days of claim approval.

Card Declined or Not Working at Checkout

A declined transaction can be caused by several factors, including a damaged card, an incorrect PIN entry, or a retailer’s network issue. Troubleshooting at the register can often resolve the problem without needing to call for help.

Slowly re-enter your PIN, as three incorrect attempts will lock the card until midnight.
Ask the cashier to try the transaction again or at a different terminal.
Inspect the card’s magnetic stripe for damage. If it appears worn, request a replacement.
You can confirm your balance to ensure you have sufficient funds for the purchase.
If the account is frozen, follow the prompts to speak with an agent to resolve the security hold.

Missing or Reduced Balance

If your balance is lower than expected, it could be due to late deposits or the removal of old benefits. Unused funds are automatically expunged from an account after nine months of inactivity.

First, check your current balance using a recent receipt or a free app like Benny to see exactly what is available.
Review your transaction history for any unfamiliar purchases. If you find any, report them as stolen benefits.
Verify your upcoming issuance date, as deposits are made on a rolling schedule.
If a deposit is late, contact your county Board of Social Services to check your eligibility and payment status.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.