5 Ways to Check Your New Jersey EBT Balance
Quickly check your New Jersey EBT balance online, with the Benny app, or by phone using our step-by-step instructions.
Mar 19, 2025

Rishi Ahuja

5 Ways to Check Your New Jersey EBT Balance
Quickly check your New Jersey EBT balance online, with the Benny app, or by phone using our step-by-step instructions.
Mar 19, 2025

Rishi Ahuja

5 Ways to Check Your New Jersey EBT Balance
Quickly check your New Jersey EBT balance online, with the Benny app, or by phone using our step-by-step instructions.
Mar 19, 2025

Rishi Ahuja

5 Ways to Check Your New Jersey EBT Balance
Quickly check your New Jersey EBT balance online, with the Benny app, or by phone using our step-by-step instructions.
Mar 19, 2025

Rishi Ahuja

5 Ways to Check Your New Jersey EBT Balance
Quickly check your New Jersey EBT balance online, with the Benny app, or by phone using our step-by-step instructions.
Mar 19, 2025

Rishi Ahuja

SHARE
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Your EBT card holds your Supplemental Nutrition Assistance Program (SNAP) and/or EBT Cash benefits, such as from Temporary Assistance for Needy Families (TANF). Regularly checking your available funds is a smart way to manage your monthly budget and avoid coming up short on necessities.
This guide details several ways to check your EBT balance in New Jersey, from using a mobile app to calling the customer service hotline.
How to Check Your EBT Balance in New Jersey
You can check your New Jersey Families First EBT funds in five ways: online through the state’s portal, with the Benny rewards app, by calling the automated customer service line, on your last store receipt, or at an ATM. Each method is free and available across the state, helping you keep track of your benefits.
1. Check Online at NJFamiliesFirst.com
The official state portal provides a detailed view of your benefits and transaction history.
Go to the NJFamiliesFirst.com website.
If you are a new user, choose “Register” to create a User ID and Password. Otherwise, sign in with your existing credentials.
You will need to enter your card number, the last four digits of the primary cardholder’s Social Security Number, and your ZIP Code to verify your identity.
After signing in, the home screen displays your SNAP and WFNJ cash amounts. You can also click “Transaction History” for more details or use the “Card” drop-down menu to lock your card or request a replacement.
2. Use the Benny App
The Benny app lets you see your current funds in real time directly on your phone.
Download Benny from Google Play or the App Store and open it.
Create an account using your mobile number or email address.
Tap “Add Card” and enter your 16-digit Families First card number, your name, and the card’s expiration date to link your account.
Open the “Benefits” tab to instantly see your current SNAP and EBT Cash amounts and the date of your last deposit.
Benny also offers cashback on eligible EBT purchases at participating stores like Walmart, Costco, and Walgreens. When you shop with your card, your available funds update in the app, and any cashback you earn is automatically credited to your Benny wallet.
3. Call the Customer Service Hotline
You can get your benefit information by calling the 24-hour automated phone line.
Call the toll-free number at 1-800-997-3333. Have your 16-digit card number and 4-digit PIN ready.
Follow the automated prompts to hear your SNAP and EBT Cash amounts, along with your last deposit.
To speak with a live agent, press zero after entering your card number.
The line has prompts in English and Spanish. For assistance in other languages, you can ask an agent or review the state's language access information.
4. Look at Your Last Receipt
This is one of the simplest ways to track your remaining funds without needing a PIN or internet access.
After making a purchase or a cash withdrawal, keep the printed receipt. Your remaining SNAP or EBT Cash amount will be printed at the bottom.
5. Use an ATM
An ATM can provide your EBT Cash amount, but it will not show your SNAP funds.
At an ATM that displays the Quest® logo, insert your Families First card and enter your PIN.
Choose the “Balance Inquiry” option. The machine will show your EBT Cash amount on the screen and print it on a receipt.
To avoid extra charges, use surcharge-free ATMs that show the Quest®, MoneyPass®, or Allpoint® logos. You can also ask a bank teller which machine is surcharge-free for EBT or call 1-800-997-3333 and choose the ATM locator option.
Since this method only shows your EBT Cash, you can check your SNAP funds by looking at your last grocery receipt or by using the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app

How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in New Jersey, targeting residents with increasingly deceptive schemes. These scams can appear as urgent text messages, automated calls, or fake websites designed to steal your information. Knowing the different forms these attacks take is the best way to protect your benefits.
How EBT Benefits Are Stolen
The most common attacks involve skimming and cloning. Thieves attach a hidden device to a store’s card reader to copy your card’s data while a tiny camera captures your PIN. They then create a duplicate card to drain your account, often right after your monthly benefits are issued.
Phishing scams are also growing. You might receive a text or call claiming your account is frozen or that you qualify for extra benefits. These messages urge you to click a link or provide your card number and PIN, but state agencies will never ask for this information by phone, text, or email.
Other schemes include social media posts offering to "double" your benefits and QR codes on store screens that lead to fake payment sites. Remember to only sign in through the official ConnectEBT app or NJFamiliesFirst.com.
What To Do If Your Benefits Are Stolen
The rules for replacing stolen benefits have recently changed. A temporary federal law allowed New Jersey to reimburse households for electronically stolen SNAP and Work First NJ benefits through early 2024. However, that federal authority has now expired.
Under the current state policy, SNAP or Work First NJ benefits stolen on or after December 21, 2024, cannot be replaced. This makes prevention the only available protection against theft. If your benefits were stolen before this date, you may still file a retroactive claim, but for any theft that occurred on or after December 21, 2024, there is no path for reimbursement.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, everyday issues can disrupt access to your benefits. From a declined card at checkout to a forgotten PIN, knowing the right steps can resolve these common problems quickly and get you back on track.
Card Declined At The Register
It can be frustrating when your card is declined even with funds available. This often happens if you enabled the new security lock feature and forgot to disable it before paying. Other causes include a temporary outage with the store’s terminal or the statewide EBT network.
Entering the wrong PIN multiple times can also trigger a temporary block on the card for your protection. Before shopping, you can confirm your available funds on the official portal or with an app like Benny.
If the card is locked, sign in to the ConnectEBT mobile app or NJFamiliesFirst.com and choose “Unlock Card.” Wait for confirmation before trying the purchase again.
If the network is down, ask the cashier to retry the transaction in a few moments.
After too many wrong PIN attempts, wait about 30 minutes for the temporary block to lift automatically.
Forgotten Or Blocked PIN
Your four-digit PIN is the only key to your benefits. If you enter it incorrectly three times, transactions will be blocked until the PIN is reset. This can happen if you simply forget the number, especially if you have not used the card in a while.
The fastest way to reset your PIN is by calling the 24-hour customer service line at 1-800-997-3333. Follow the prompts to create a new PIN using your card number, date of birth, and Social Security Number.
You can also change your PIN instantly using the ConnectEBT app or on the NJFamiliesFirst.com website.
When you create a new PIN, choose a number that is easy for you to remember but difficult for others to guess. Avoid writing it on the card itself.
Damaged, Worn, Or Lost Card
EBT cards can wear out over time. The magnetic stripe can get scratched, the chip can fail, or the card itself can crack from being bent. Exposure to heat or magnets can also cause damage, and sometimes cards are simply misplaced.
Log in to your account on NJFamiliesFirst.com or use the ConnectEBT app to request a replacement card. You will need to confirm your mailing address before submitting the request.
If you need a card sooner, you can call or visit your County Social Service Agency to ask for an expedited replacement. A small fee may apply.
Your new card should arrive in three to five business days. Call the number on the card’s sticker to activate it and set a new PIN before you use it.
Check Your EBT Balance & Get Cashback On SNAP
Download the app

Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that allows you to track your EBT balance in real time and get cash back on eligible purchases from retailers including Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to better manage your spending and make the most of your EBT benefits.
SHARE
Your EBT card holds your Supplemental Nutrition Assistance Program (SNAP) and/or EBT Cash benefits, such as from Temporary Assistance for Needy Families (TANF). Regularly checking your available funds is a smart way to manage your monthly budget and avoid coming up short on necessities.
This guide details several ways to check your EBT balance in New Jersey, from using a mobile app to calling the customer service hotline.
How to Check Your EBT Balance in New Jersey
You can check your New Jersey Families First EBT funds in five ways: online through the state’s portal, with the Benny rewards app, by calling the automated customer service line, on your last store receipt, or at an ATM. Each method is free and available across the state, helping you keep track of your benefits.
1. Check Online at NJFamiliesFirst.com
The official state portal provides a detailed view of your benefits and transaction history.
Go to the NJFamiliesFirst.com website.
If you are a new user, choose “Register” to create a User ID and Password. Otherwise, sign in with your existing credentials.
You will need to enter your card number, the last four digits of the primary cardholder’s Social Security Number, and your ZIP Code to verify your identity.
After signing in, the home screen displays your SNAP and WFNJ cash amounts. You can also click “Transaction History” for more details or use the “Card” drop-down menu to lock your card or request a replacement.
2. Use the Benny App
The Benny app lets you see your current funds in real time directly on your phone.
Download Benny from Google Play or the App Store and open it.
Create an account using your mobile number or email address.
Tap “Add Card” and enter your 16-digit Families First card number, your name, and the card’s expiration date to link your account.
Open the “Benefits” tab to instantly see your current SNAP and EBT Cash amounts and the date of your last deposit.
Benny also offers cashback on eligible EBT purchases at participating stores like Walmart, Costco, and Walgreens. When you shop with your card, your available funds update in the app, and any cashback you earn is automatically credited to your Benny wallet.
3. Call the Customer Service Hotline
You can get your benefit information by calling the 24-hour automated phone line.
Call the toll-free number at 1-800-997-3333. Have your 16-digit card number and 4-digit PIN ready.
Follow the automated prompts to hear your SNAP and EBT Cash amounts, along with your last deposit.
To speak with a live agent, press zero after entering your card number.
The line has prompts in English and Spanish. For assistance in other languages, you can ask an agent or review the state's language access information.
4. Look at Your Last Receipt
This is one of the simplest ways to track your remaining funds without needing a PIN or internet access.
After making a purchase or a cash withdrawal, keep the printed receipt. Your remaining SNAP or EBT Cash amount will be printed at the bottom.
5. Use an ATM
An ATM can provide your EBT Cash amount, but it will not show your SNAP funds.
At an ATM that displays the Quest® logo, insert your Families First card and enter your PIN.
Choose the “Balance Inquiry” option. The machine will show your EBT Cash amount on the screen and print it on a receipt.
To avoid extra charges, use surcharge-free ATMs that show the Quest®, MoneyPass®, or Allpoint® logos. You can also ask a bank teller which machine is surcharge-free for EBT or call 1-800-997-3333 and choose the ATM locator option.
Since this method only shows your EBT Cash, you can check your SNAP funds by looking at your last grocery receipt or by using the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app

How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in New Jersey, targeting residents with increasingly deceptive schemes. These scams can appear as urgent text messages, automated calls, or fake websites designed to steal your information. Knowing the different forms these attacks take is the best way to protect your benefits.
How EBT Benefits Are Stolen
The most common attacks involve skimming and cloning. Thieves attach a hidden device to a store’s card reader to copy your card’s data while a tiny camera captures your PIN. They then create a duplicate card to drain your account, often right after your monthly benefits are issued.
Phishing scams are also growing. You might receive a text or call claiming your account is frozen or that you qualify for extra benefits. These messages urge you to click a link or provide your card number and PIN, but state agencies will never ask for this information by phone, text, or email.
Other schemes include social media posts offering to "double" your benefits and QR codes on store screens that lead to fake payment sites. Remember to only sign in through the official ConnectEBT app or NJFamiliesFirst.com.
What To Do If Your Benefits Are Stolen
The rules for replacing stolen benefits have recently changed. A temporary federal law allowed New Jersey to reimburse households for electronically stolen SNAP and Work First NJ benefits through early 2024. However, that federal authority has now expired.
Under the current state policy, SNAP or Work First NJ benefits stolen on or after December 21, 2024, cannot be replaced. This makes prevention the only available protection against theft. If your benefits were stolen before this date, you may still file a retroactive claim, but for any theft that occurred on or after December 21, 2024, there is no path for reimbursement.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, everyday issues can disrupt access to your benefits. From a declined card at checkout to a forgotten PIN, knowing the right steps can resolve these common problems quickly and get you back on track.
Card Declined At The Register
It can be frustrating when your card is declined even with funds available. This often happens if you enabled the new security lock feature and forgot to disable it before paying. Other causes include a temporary outage with the store’s terminal or the statewide EBT network.
Entering the wrong PIN multiple times can also trigger a temporary block on the card for your protection. Before shopping, you can confirm your available funds on the official portal or with an app like Benny.
If the card is locked, sign in to the ConnectEBT mobile app or NJFamiliesFirst.com and choose “Unlock Card.” Wait for confirmation before trying the purchase again.
If the network is down, ask the cashier to retry the transaction in a few moments.
After too many wrong PIN attempts, wait about 30 minutes for the temporary block to lift automatically.
Forgotten Or Blocked PIN
Your four-digit PIN is the only key to your benefits. If you enter it incorrectly three times, transactions will be blocked until the PIN is reset. This can happen if you simply forget the number, especially if you have not used the card in a while.
The fastest way to reset your PIN is by calling the 24-hour customer service line at 1-800-997-3333. Follow the prompts to create a new PIN using your card number, date of birth, and Social Security Number.
You can also change your PIN instantly using the ConnectEBT app or on the NJFamiliesFirst.com website.
When you create a new PIN, choose a number that is easy for you to remember but difficult for others to guess. Avoid writing it on the card itself.
Damaged, Worn, Or Lost Card
EBT cards can wear out over time. The magnetic stripe can get scratched, the chip can fail, or the card itself can crack from being bent. Exposure to heat or magnets can also cause damage, and sometimes cards are simply misplaced.
Log in to your account on NJFamiliesFirst.com or use the ConnectEBT app to request a replacement card. You will need to confirm your mailing address before submitting the request.
If you need a card sooner, you can call or visit your County Social Service Agency to ask for an expedited replacement. A small fee may apply.
Your new card should arrive in three to five business days. Call the number on the card’s sticker to activate it and set a new PIN before you use it.
Check Your EBT Balance & Get Cashback On SNAP
Download the app

Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that allows you to track your EBT balance in real time and get cash back on eligible purchases from retailers including Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to better manage your spending and make the most of your EBT benefits.
SHARE
Your EBT card holds your Supplemental Nutrition Assistance Program (SNAP) and/or EBT Cash benefits, such as from Temporary Assistance for Needy Families (TANF). Regularly checking your available funds is a smart way to manage your monthly budget and avoid coming up short on necessities.
This guide details several ways to check your EBT balance in New Jersey, from using a mobile app to calling the customer service hotline.
How to Check Your EBT Balance in New Jersey
You can check your New Jersey Families First EBT funds in five ways: online through the state’s portal, with the Benny rewards app, by calling the automated customer service line, on your last store receipt, or at an ATM. Each method is free and available across the state, helping you keep track of your benefits.
1. Check Online at NJFamiliesFirst.com
The official state portal provides a detailed view of your benefits and transaction history.
Go to the NJFamiliesFirst.com website.
If you are a new user, choose “Register” to create a User ID and Password. Otherwise, sign in with your existing credentials.
You will need to enter your card number, the last four digits of the primary cardholder’s Social Security Number, and your ZIP Code to verify your identity.
After signing in, the home screen displays your SNAP and WFNJ cash amounts. You can also click “Transaction History” for more details or use the “Card” drop-down menu to lock your card or request a replacement.
2. Use the Benny App
The Benny app lets you see your current funds in real time directly on your phone.
Download Benny from Google Play or the App Store and open it.
Create an account using your mobile number or email address.
Tap “Add Card” and enter your 16-digit Families First card number, your name, and the card’s expiration date to link your account.
Open the “Benefits” tab to instantly see your current SNAP and EBT Cash amounts and the date of your last deposit.
Benny also offers cashback on eligible EBT purchases at participating stores like Walmart, Costco, and Walgreens. When you shop with your card, your available funds update in the app, and any cashback you earn is automatically credited to your Benny wallet.
3. Call the Customer Service Hotline
You can get your benefit information by calling the 24-hour automated phone line.
Call the toll-free number at 1-800-997-3333. Have your 16-digit card number and 4-digit PIN ready.
Follow the automated prompts to hear your SNAP and EBT Cash amounts, along with your last deposit.
To speak with a live agent, press zero after entering your card number.
The line has prompts in English and Spanish. For assistance in other languages, you can ask an agent or review the state's language access information.
4. Look at Your Last Receipt
This is one of the simplest ways to track your remaining funds without needing a PIN or internet access.
After making a purchase or a cash withdrawal, keep the printed receipt. Your remaining SNAP or EBT Cash amount will be printed at the bottom.
5. Use an ATM
An ATM can provide your EBT Cash amount, but it will not show your SNAP funds.
At an ATM that displays the Quest® logo, insert your Families First card and enter your PIN.
Choose the “Balance Inquiry” option. The machine will show your EBT Cash amount on the screen and print it on a receipt.
To avoid extra charges, use surcharge-free ATMs that show the Quest®, MoneyPass®, or Allpoint® logos. You can also ask a bank teller which machine is surcharge-free for EBT or call 1-800-997-3333 and choose the ATM locator option.
Since this method only shows your EBT Cash, you can check your SNAP funds by looking at your last grocery receipt or by using the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app

How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in New Jersey, targeting residents with increasingly deceptive schemes. These scams can appear as urgent text messages, automated calls, or fake websites designed to steal your information. Knowing the different forms these attacks take is the best way to protect your benefits.
How EBT Benefits Are Stolen
The most common attacks involve skimming and cloning. Thieves attach a hidden device to a store’s card reader to copy your card’s data while a tiny camera captures your PIN. They then create a duplicate card to drain your account, often right after your monthly benefits are issued.
Phishing scams are also growing. You might receive a text or call claiming your account is frozen or that you qualify for extra benefits. These messages urge you to click a link or provide your card number and PIN, but state agencies will never ask for this information by phone, text, or email.
Other schemes include social media posts offering to "double" your benefits and QR codes on store screens that lead to fake payment sites. Remember to only sign in through the official ConnectEBT app or NJFamiliesFirst.com.
What To Do If Your Benefits Are Stolen
The rules for replacing stolen benefits have recently changed. A temporary federal law allowed New Jersey to reimburse households for electronically stolen SNAP and Work First NJ benefits through early 2024. However, that federal authority has now expired.
Under the current state policy, SNAP or Work First NJ benefits stolen on or after December 21, 2024, cannot be replaced. This makes prevention the only available protection against theft. If your benefits were stolen before this date, you may still file a retroactive claim, but for any theft that occurred on or after December 21, 2024, there is no path for reimbursement.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, everyday issues can disrupt access to your benefits. From a declined card at checkout to a forgotten PIN, knowing the right steps can resolve these common problems quickly and get you back on track.
Card Declined At The Register
It can be frustrating when your card is declined even with funds available. This often happens if you enabled the new security lock feature and forgot to disable it before paying. Other causes include a temporary outage with the store’s terminal or the statewide EBT network.
Entering the wrong PIN multiple times can also trigger a temporary block on the card for your protection. Before shopping, you can confirm your available funds on the official portal or with an app like Benny.
If the card is locked, sign in to the ConnectEBT mobile app or NJFamiliesFirst.com and choose “Unlock Card.” Wait for confirmation before trying the purchase again.
If the network is down, ask the cashier to retry the transaction in a few moments.
After too many wrong PIN attempts, wait about 30 minutes for the temporary block to lift automatically.
Forgotten Or Blocked PIN
Your four-digit PIN is the only key to your benefits. If you enter it incorrectly three times, transactions will be blocked until the PIN is reset. This can happen if you simply forget the number, especially if you have not used the card in a while.
The fastest way to reset your PIN is by calling the 24-hour customer service line at 1-800-997-3333. Follow the prompts to create a new PIN using your card number, date of birth, and Social Security Number.
You can also change your PIN instantly using the ConnectEBT app or on the NJFamiliesFirst.com website.
When you create a new PIN, choose a number that is easy for you to remember but difficult for others to guess. Avoid writing it on the card itself.
Damaged, Worn, Or Lost Card
EBT cards can wear out over time. The magnetic stripe can get scratched, the chip can fail, or the card itself can crack from being bent. Exposure to heat or magnets can also cause damage, and sometimes cards are simply misplaced.
Log in to your account on NJFamiliesFirst.com or use the ConnectEBT app to request a replacement card. You will need to confirm your mailing address before submitting the request.
If you need a card sooner, you can call or visit your County Social Service Agency to ask for an expedited replacement. A small fee may apply.
Your new card should arrive in three to five business days. Call the number on the card’s sticker to activate it and set a new PIN before you use it.
Check Your EBT Balance & Get Cashback On SNAP
Download the app

Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that allows you to track your EBT balance in real time and get cash back on eligible purchases from retailers including Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to better manage your spending and make the most of your EBT benefits.
SHARE
Your EBT card holds your Supplemental Nutrition Assistance Program (SNAP) and/or EBT Cash benefits, such as from Temporary Assistance for Needy Families (TANF). Regularly checking your available funds is a smart way to manage your monthly budget and avoid coming up short on necessities.
This guide details several ways to check your EBT balance in New Jersey, from using a mobile app to calling the customer service hotline.
How to Check Your EBT Balance in New Jersey
You can check your New Jersey Families First EBT funds in five ways: online through the state’s portal, with the Benny rewards app, by calling the automated customer service line, on your last store receipt, or at an ATM. Each method is free and available across the state, helping you keep track of your benefits.
1. Check Online at NJFamiliesFirst.com
The official state portal provides a detailed view of your benefits and transaction history.
Go to the NJFamiliesFirst.com website.
If you are a new user, choose “Register” to create a User ID and Password. Otherwise, sign in with your existing credentials.
You will need to enter your card number, the last four digits of the primary cardholder’s Social Security Number, and your ZIP Code to verify your identity.
After signing in, the home screen displays your SNAP and WFNJ cash amounts. You can also click “Transaction History” for more details or use the “Card” drop-down menu to lock your card or request a replacement.
2. Use the Benny App
The Benny app lets you see your current funds in real time directly on your phone.
Download Benny from Google Play or the App Store and open it.
Create an account using your mobile number or email address.
Tap “Add Card” and enter your 16-digit Families First card number, your name, and the card’s expiration date to link your account.
Open the “Benefits” tab to instantly see your current SNAP and EBT Cash amounts and the date of your last deposit.
Benny also offers cashback on eligible EBT purchases at participating stores like Walmart, Costco, and Walgreens. When you shop with your card, your available funds update in the app, and any cashback you earn is automatically credited to your Benny wallet.
3. Call the Customer Service Hotline
You can get your benefit information by calling the 24-hour automated phone line.
Call the toll-free number at 1-800-997-3333. Have your 16-digit card number and 4-digit PIN ready.
Follow the automated prompts to hear your SNAP and EBT Cash amounts, along with your last deposit.
To speak with a live agent, press zero after entering your card number.
The line has prompts in English and Spanish. For assistance in other languages, you can ask an agent or review the state's language access information.
4. Look at Your Last Receipt
This is one of the simplest ways to track your remaining funds without needing a PIN or internet access.
After making a purchase or a cash withdrawal, keep the printed receipt. Your remaining SNAP or EBT Cash amount will be printed at the bottom.
5. Use an ATM
An ATM can provide your EBT Cash amount, but it will not show your SNAP funds.
At an ATM that displays the Quest® logo, insert your Families First card and enter your PIN.
Choose the “Balance Inquiry” option. The machine will show your EBT Cash amount on the screen and print it on a receipt.
To avoid extra charges, use surcharge-free ATMs that show the Quest®, MoneyPass®, or Allpoint® logos. You can also ask a bank teller which machine is surcharge-free for EBT or call 1-800-997-3333 and choose the ATM locator option.
Since this method only shows your EBT Cash, you can check your SNAP funds by looking at your last grocery receipt or by using the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app

How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in New Jersey, targeting residents with increasingly deceptive schemes. These scams can appear as urgent text messages, automated calls, or fake websites designed to steal your information. Knowing the different forms these attacks take is the best way to protect your benefits.
How EBT Benefits Are Stolen
The most common attacks involve skimming and cloning. Thieves attach a hidden device to a store’s card reader to copy your card’s data while a tiny camera captures your PIN. They then create a duplicate card to drain your account, often right after your monthly benefits are issued.
Phishing scams are also growing. You might receive a text or call claiming your account is frozen or that you qualify for extra benefits. These messages urge you to click a link or provide your card number and PIN, but state agencies will never ask for this information by phone, text, or email.
Other schemes include social media posts offering to "double" your benefits and QR codes on store screens that lead to fake payment sites. Remember to only sign in through the official ConnectEBT app or NJFamiliesFirst.com.
What To Do If Your Benefits Are Stolen
The rules for replacing stolen benefits have recently changed. A temporary federal law allowed New Jersey to reimburse households for electronically stolen SNAP and Work First NJ benefits through early 2024. However, that federal authority has now expired.
Under the current state policy, SNAP or Work First NJ benefits stolen on or after December 21, 2024, cannot be replaced. This makes prevention the only available protection against theft. If your benefits were stolen before this date, you may still file a retroactive claim, but for any theft that occurred on or after December 21, 2024, there is no path for reimbursement.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, everyday issues can disrupt access to your benefits. From a declined card at checkout to a forgotten PIN, knowing the right steps can resolve these common problems quickly and get you back on track.
Card Declined At The Register
It can be frustrating when your card is declined even with funds available. This often happens if you enabled the new security lock feature and forgot to disable it before paying. Other causes include a temporary outage with the store’s terminal or the statewide EBT network.
Entering the wrong PIN multiple times can also trigger a temporary block on the card for your protection. Before shopping, you can confirm your available funds on the official portal or with an app like Benny.
If the card is locked, sign in to the ConnectEBT mobile app or NJFamiliesFirst.com and choose “Unlock Card.” Wait for confirmation before trying the purchase again.
If the network is down, ask the cashier to retry the transaction in a few moments.
After too many wrong PIN attempts, wait about 30 minutes for the temporary block to lift automatically.
Forgotten Or Blocked PIN
Your four-digit PIN is the only key to your benefits. If you enter it incorrectly three times, transactions will be blocked until the PIN is reset. This can happen if you simply forget the number, especially if you have not used the card in a while.
The fastest way to reset your PIN is by calling the 24-hour customer service line at 1-800-997-3333. Follow the prompts to create a new PIN using your card number, date of birth, and Social Security Number.
You can also change your PIN instantly using the ConnectEBT app or on the NJFamiliesFirst.com website.
When you create a new PIN, choose a number that is easy for you to remember but difficult for others to guess. Avoid writing it on the card itself.
Damaged, Worn, Or Lost Card
EBT cards can wear out over time. The magnetic stripe can get scratched, the chip can fail, or the card itself can crack from being bent. Exposure to heat or magnets can also cause damage, and sometimes cards are simply misplaced.
Log in to your account on NJFamiliesFirst.com or use the ConnectEBT app to request a replacement card. You will need to confirm your mailing address before submitting the request.
If you need a card sooner, you can call or visit your County Social Service Agency to ask for an expedited replacement. A small fee may apply.
Your new card should arrive in three to five business days. Call the number on the card’s sticker to activate it and set a new PIN before you use it.
Check Your EBT Balance & Get Cashback On SNAP
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Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that allows you to track your EBT balance in real time and get cash back on eligible purchases from retailers including Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to better manage your spending and make the most of your EBT benefits.
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Your EBT card holds your Supplemental Nutrition Assistance Program (SNAP) and/or EBT Cash benefits, such as from Temporary Assistance for Needy Families (TANF). Regularly checking your available funds is a smart way to manage your monthly budget and avoid coming up short on necessities.
This guide details several ways to check your EBT balance in New Jersey, from using a mobile app to calling the customer service hotline.
How to Check Your EBT Balance in New Jersey
You can check your New Jersey Families First EBT funds in five ways: online through the state’s portal, with the Benny rewards app, by calling the automated customer service line, on your last store receipt, or at an ATM. Each method is free and available across the state, helping you keep track of your benefits.
1. Check Online at NJFamiliesFirst.com
The official state portal provides a detailed view of your benefits and transaction history.
Go to the NJFamiliesFirst.com website.
If you are a new user, choose “Register” to create a User ID and Password. Otherwise, sign in with your existing credentials.
You will need to enter your card number, the last four digits of the primary cardholder’s Social Security Number, and your ZIP Code to verify your identity.
After signing in, the home screen displays your SNAP and WFNJ cash amounts. You can also click “Transaction History” for more details or use the “Card” drop-down menu to lock your card or request a replacement.
2. Use the Benny App
The Benny app lets you see your current funds in real time directly on your phone.
Download Benny from Google Play or the App Store and open it.
Create an account using your mobile number or email address.
Tap “Add Card” and enter your 16-digit Families First card number, your name, and the card’s expiration date to link your account.
Open the “Benefits” tab to instantly see your current SNAP and EBT Cash amounts and the date of your last deposit.
Benny also offers cashback on eligible EBT purchases at participating stores like Walmart, Costco, and Walgreens. When you shop with your card, your available funds update in the app, and any cashback you earn is automatically credited to your Benny wallet.
3. Call the Customer Service Hotline
You can get your benefit information by calling the 24-hour automated phone line.
Call the toll-free number at 1-800-997-3333. Have your 16-digit card number and 4-digit PIN ready.
Follow the automated prompts to hear your SNAP and EBT Cash amounts, along with your last deposit.
To speak with a live agent, press zero after entering your card number.
The line has prompts in English and Spanish. For assistance in other languages, you can ask an agent or review the state's language access information.
4. Look at Your Last Receipt
This is one of the simplest ways to track your remaining funds without needing a PIN or internet access.
After making a purchase or a cash withdrawal, keep the printed receipt. Your remaining SNAP or EBT Cash amount will be printed at the bottom.
5. Use an ATM
An ATM can provide your EBT Cash amount, but it will not show your SNAP funds.
At an ATM that displays the Quest® logo, insert your Families First card and enter your PIN.
Choose the “Balance Inquiry” option. The machine will show your EBT Cash amount on the screen and print it on a receipt.
To avoid extra charges, use surcharge-free ATMs that show the Quest®, MoneyPass®, or Allpoint® logos. You can also ask a bank teller which machine is surcharge-free for EBT or call 1-800-997-3333 and choose the ATM locator option.
Since this method only shows your EBT Cash, you can check your SNAP funds by looking at your last grocery receipt or by using the Benny app.
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How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in New Jersey, targeting residents with increasingly deceptive schemes. These scams can appear as urgent text messages, automated calls, or fake websites designed to steal your information. Knowing the different forms these attacks take is the best way to protect your benefits.
How EBT Benefits Are Stolen
The most common attacks involve skimming and cloning. Thieves attach a hidden device to a store’s card reader to copy your card’s data while a tiny camera captures your PIN. They then create a duplicate card to drain your account, often right after your monthly benefits are issued.
Phishing scams are also growing. You might receive a text or call claiming your account is frozen or that you qualify for extra benefits. These messages urge you to click a link or provide your card number and PIN, but state agencies will never ask for this information by phone, text, or email.
Other schemes include social media posts offering to "double" your benefits and QR codes on store screens that lead to fake payment sites. Remember to only sign in through the official ConnectEBT app or NJFamiliesFirst.com.
What To Do If Your Benefits Are Stolen
The rules for replacing stolen benefits have recently changed. A temporary federal law allowed New Jersey to reimburse households for electronically stolen SNAP and Work First NJ benefits through early 2024. However, that federal authority has now expired.
Under the current state policy, SNAP or Work First NJ benefits stolen on or after December 21, 2024, cannot be replaced. This makes prevention the only available protection against theft. If your benefits were stolen before this date, you may still file a retroactive claim, but for any theft that occurred on or after December 21, 2024, there is no path for reimbursement.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, everyday issues can disrupt access to your benefits. From a declined card at checkout to a forgotten PIN, knowing the right steps can resolve these common problems quickly and get you back on track.
Card Declined At The Register
It can be frustrating when your card is declined even with funds available. This often happens if you enabled the new security lock feature and forgot to disable it before paying. Other causes include a temporary outage with the store’s terminal or the statewide EBT network.
Entering the wrong PIN multiple times can also trigger a temporary block on the card for your protection. Before shopping, you can confirm your available funds on the official portal or with an app like Benny.
If the card is locked, sign in to the ConnectEBT mobile app or NJFamiliesFirst.com and choose “Unlock Card.” Wait for confirmation before trying the purchase again.
If the network is down, ask the cashier to retry the transaction in a few moments.
After too many wrong PIN attempts, wait about 30 minutes for the temporary block to lift automatically.
Forgotten Or Blocked PIN
Your four-digit PIN is the only key to your benefits. If you enter it incorrectly three times, transactions will be blocked until the PIN is reset. This can happen if you simply forget the number, especially if you have not used the card in a while.
The fastest way to reset your PIN is by calling the 24-hour customer service line at 1-800-997-3333. Follow the prompts to create a new PIN using your card number, date of birth, and Social Security Number.
You can also change your PIN instantly using the ConnectEBT app or on the NJFamiliesFirst.com website.
When you create a new PIN, choose a number that is easy for you to remember but difficult for others to guess. Avoid writing it on the card itself.
Damaged, Worn, Or Lost Card
EBT cards can wear out over time. The magnetic stripe can get scratched, the chip can fail, or the card itself can crack from being bent. Exposure to heat or magnets can also cause damage, and sometimes cards are simply misplaced.
Log in to your account on NJFamiliesFirst.com or use the ConnectEBT app to request a replacement card. You will need to confirm your mailing address before submitting the request.
If you need a card sooner, you can call or visit your County Social Service Agency to ask for an expedited replacement. A small fee may apply.
Your new card should arrive in three to five business days. Call the number on the card’s sticker to activate it and set a new PIN before you use it.
Check Your EBT Balance & Get Cashback On SNAP
Download the app

Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that allows you to track your EBT balance in real time and get cash back on eligible purchases from retailers including Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to better manage your spending and make the most of your EBT benefits.