Mississippi EBT Customer Service: How to Get Help & Common Issues

SHARE

ON THIS PAGE

Handling your Mississippi EBT benefits can be a straightforward process. This article details how to contact the state's EBT customer service and fix common problems, such as replacing a lost card, changing your PIN, or reporting a questionable charge on your account.

How to Contact EBT Customer Service in Mississippi

You can reach Mississippi's EBT customer service through several different channels.

Phone: The main EBT Cardholder Services line at 1-866-512-5087 is available 24/7 for any card-related problems. For general benefit or eligibility questions, call the SNAP/TANF Customer Service Center at 1-800-948-3050 on weekdays. Specialized lines are also available for ESAP/MSCAP clients (1-800-948-4060) and to report fraud (1-800-299-6905).
Email: The Mississippi Department of Human Services does not provide a public email address for EBT customer service. For assistance, you are directed to use the designated phone lines.
Mail: To submit forms or other official documents, you can use the Mississippi Department of Human Services' mailing address: P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest SNAP office by using the state's online county-office lookup. If you cannot access the internet, you can call 1-800-948-3050 and ask an agent for the address and phone number of your local office.

Multi-Lingual Support

Mississippi provides free interpretation services through the SNAP/TANF Customer Service Center. Commonly supported languages include Spanish, Vietnamese, French, and Mandarin Chinese, though many others are available upon request. A notice with language options is on the MDHS EBT information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a forgotten PIN, various issues can arise. Understanding how to address these common problems quickly can help you maintain access to your benefits without unnecessary delays.

Lost, Stolen, or Damaged EBT Card

If your EBT card is lost, stolen, or physically damaged, taking immediate action is important to protect your benefits. The first step is to report the issue to have the card deactivated and request a replacement.

Locate the Mississippi EBT Customer Service number, 1-866-512-5087, on a recent MDHS notice or your card.
Call the number and choose the menu option for reporting a lost card, then request a replacement.
Ask the agent to deactivate the old card immediately to prevent unauthorized use.
Write down the confirmation number and the expected arrival date, which is normally 5–7 business days.
When the replacement arrives, sign it, set a new PIN, and destroy any pieces of the old card.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting it has been compromised requires a different approach. If you still have your physical card, you can reset your PIN over the phone to secure your account and protect your benefits from unauthorized use.

Confirm you have the physical card. If it is missing, follow the steps for a lost card first.
Call Mississippi EBT Customer Service and select the PIN-change option. Be ready to provide your 16-digit card number and date of birth.
Choose a four-digit PIN that is hard to guess. Avoid combinations like 1234 or your birth year, as recommended by MDHS.
Memorize the new PIN and do not write it on the card or share it with anyone outside your household.
Test the new PIN at an ATM or store to confirm the change was successful.

Suspicious Transactions or Stolen Benefits

Discovering unauthorized charges on your account from skimming or phishing can be alarming. You must report the theft promptly to begin the process of securing your account and potentially recovering your funds.

Review recent activity on the EBT website or a balance-checking app as soon as you notice missing funds.
If unfamiliar charges appear, immediately call customer service to freeze the card and request a new one with a fresh PIN.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to report the theft.
If the theft occurred between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue monitoring transactions and change your PIN after every use for a few weeks for added security.

Card Declined or Not Working at a Store

A declined transaction at the checkout counter can be frustrating, but it does not always mean there is a major issue. Often, the problem can be resolved with a few simple checks right at the store.

First, confirm the retailer accepts SNAP or TANF via EBT, as some terminals may be down or only accept one program.
Check your EBT balance using the automated phone system or a free app like Benny to ensure you have sufficient funds.
Inspect the card’s magnetic stripe and chip for visible damage, then wipe it gently and try again.
Ask the cashier to attempt a manual entry of the card number if the store’s policy allows it.
If the problem persists, report the error code from the receipt to EBT Customer Service for further instructions.

Missing, Delayed, or Incorrect Benefit Amount

If your benefits do not arrive on schedule or the amount seems wrong, it is important to verify your details and follow up with the right agency. Start by checking your state's deposit schedule and your current balance.

Verify your scheduled issuance date, as Mississippi issues benefits based on case numbers, and wait until the end of that day.
Check your balance through the EBT phone line or an app, noting any discrepancy between the expected and actual amounts.
If benefits are still missing, contact Mississippi EBT Customer Service to confirm if a deposit was made or if there is a hold on the account.
Contact your local MDHS county office if customer service indicates an eligibility or paperwork issue.
Keep records of all calls. If the problem is not resolved within seven days, you can escalate it by filing a written complaint with MDHS.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Mississippi EBT benefits can be a straightforward process. This article details how to contact the state's EBT customer service and fix common problems, such as replacing a lost card, changing your PIN, or reporting a questionable charge on your account.

How to Contact EBT Customer Service in Mississippi

You can reach Mississippi's EBT customer service through several different channels.

Phone: The main EBT Cardholder Services line at 1-866-512-5087 is available 24/7 for any card-related problems. For general benefit or eligibility questions, call the SNAP/TANF Customer Service Center at 1-800-948-3050 on weekdays. Specialized lines are also available for ESAP/MSCAP clients (1-800-948-4060) and to report fraud (1-800-299-6905).
Email: The Mississippi Department of Human Services does not provide a public email address for EBT customer service. For assistance, you are directed to use the designated phone lines.
Mail: To submit forms or other official documents, you can use the Mississippi Department of Human Services' mailing address: P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest SNAP office by using the state's online county-office lookup. If you cannot access the internet, you can call 1-800-948-3050 and ask an agent for the address and phone number of your local office.

Multi-Lingual Support

Mississippi provides free interpretation services through the SNAP/TANF Customer Service Center. Commonly supported languages include Spanish, Vietnamese, French, and Mandarin Chinese, though many others are available upon request. A notice with language options is on the MDHS EBT information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a forgotten PIN, various issues can arise. Understanding how to address these common problems quickly can help you maintain access to your benefits without unnecessary delays.

Lost, Stolen, or Damaged EBT Card

If your EBT card is lost, stolen, or physically damaged, taking immediate action is important to protect your benefits. The first step is to report the issue to have the card deactivated and request a replacement.

Locate the Mississippi EBT Customer Service number, 1-866-512-5087, on a recent MDHS notice or your card.
Call the number and choose the menu option for reporting a lost card, then request a replacement.
Ask the agent to deactivate the old card immediately to prevent unauthorized use.
Write down the confirmation number and the expected arrival date, which is normally 5–7 business days.
When the replacement arrives, sign it, set a new PIN, and destroy any pieces of the old card.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting it has been compromised requires a different approach. If you still have your physical card, you can reset your PIN over the phone to secure your account and protect your benefits from unauthorized use.

Confirm you have the physical card. If it is missing, follow the steps for a lost card first.
Call Mississippi EBT Customer Service and select the PIN-change option. Be ready to provide your 16-digit card number and date of birth.
Choose a four-digit PIN that is hard to guess. Avoid combinations like 1234 or your birth year, as recommended by MDHS.
Memorize the new PIN and do not write it on the card or share it with anyone outside your household.
Test the new PIN at an ATM or store to confirm the change was successful.

Suspicious Transactions or Stolen Benefits

Discovering unauthorized charges on your account from skimming or phishing can be alarming. You must report the theft promptly to begin the process of securing your account and potentially recovering your funds.

Review recent activity on the EBT website or a balance-checking app as soon as you notice missing funds.
If unfamiliar charges appear, immediately call customer service to freeze the card and request a new one with a fresh PIN.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to report the theft.
If the theft occurred between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue monitoring transactions and change your PIN after every use for a few weeks for added security.

Card Declined or Not Working at a Store

A declined transaction at the checkout counter can be frustrating, but it does not always mean there is a major issue. Often, the problem can be resolved with a few simple checks right at the store.

First, confirm the retailer accepts SNAP or TANF via EBT, as some terminals may be down or only accept one program.
Check your EBT balance using the automated phone system or a free app like Benny to ensure you have sufficient funds.
Inspect the card’s magnetic stripe and chip for visible damage, then wipe it gently and try again.
Ask the cashier to attempt a manual entry of the card number if the store’s policy allows it.
If the problem persists, report the error code from the receipt to EBT Customer Service for further instructions.

Missing, Delayed, or Incorrect Benefit Amount

If your benefits do not arrive on schedule or the amount seems wrong, it is important to verify your details and follow up with the right agency. Start by checking your state's deposit schedule and your current balance.

Verify your scheduled issuance date, as Mississippi issues benefits based on case numbers, and wait until the end of that day.
Check your balance through the EBT phone line or an app, noting any discrepancy between the expected and actual amounts.
If benefits are still missing, contact Mississippi EBT Customer Service to confirm if a deposit was made or if there is a hold on the account.
Contact your local MDHS county office if customer service indicates an eligibility or paperwork issue.
Keep records of all calls. If the problem is not resolved within seven days, you can escalate it by filing a written complaint with MDHS.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Mississippi EBT benefits can be a straightforward process. This article details how to contact the state's EBT customer service and fix common problems, such as replacing a lost card, changing your PIN, or reporting a questionable charge on your account.

How to Contact EBT Customer Service in Mississippi

You can reach Mississippi's EBT customer service through several different channels.

Phone: The main EBT Cardholder Services line at 1-866-512-5087 is available 24/7 for any card-related problems. For general benefit or eligibility questions, call the SNAP/TANF Customer Service Center at 1-800-948-3050 on weekdays. Specialized lines are also available for ESAP/MSCAP clients (1-800-948-4060) and to report fraud (1-800-299-6905).
Email: The Mississippi Department of Human Services does not provide a public email address for EBT customer service. For assistance, you are directed to use the designated phone lines.
Mail: To submit forms or other official documents, you can use the Mississippi Department of Human Services' mailing address: P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest SNAP office by using the state's online county-office lookup. If you cannot access the internet, you can call 1-800-948-3050 and ask an agent for the address and phone number of your local office.

Multi-Lingual Support

Mississippi provides free interpretation services through the SNAP/TANF Customer Service Center. Commonly supported languages include Spanish, Vietnamese, French, and Mandarin Chinese, though many others are available upon request. A notice with language options is on the MDHS EBT information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a forgotten PIN, various issues can arise. Understanding how to address these common problems quickly can help you maintain access to your benefits without unnecessary delays.

Lost, Stolen, or Damaged EBT Card

If your EBT card is lost, stolen, or physically damaged, taking immediate action is important to protect your benefits. The first step is to report the issue to have the card deactivated and request a replacement.

Locate the Mississippi EBT Customer Service number, 1-866-512-5087, on a recent MDHS notice or your card.
Call the number and choose the menu option for reporting a lost card, then request a replacement.
Ask the agent to deactivate the old card immediately to prevent unauthorized use.
Write down the confirmation number and the expected arrival date, which is normally 5–7 business days.
When the replacement arrives, sign it, set a new PIN, and destroy any pieces of the old card.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting it has been compromised requires a different approach. If you still have your physical card, you can reset your PIN over the phone to secure your account and protect your benefits from unauthorized use.

Confirm you have the physical card. If it is missing, follow the steps for a lost card first.
Call Mississippi EBT Customer Service and select the PIN-change option. Be ready to provide your 16-digit card number and date of birth.
Choose a four-digit PIN that is hard to guess. Avoid combinations like 1234 or your birth year, as recommended by MDHS.
Memorize the new PIN and do not write it on the card or share it with anyone outside your household.
Test the new PIN at an ATM or store to confirm the change was successful.

Suspicious Transactions or Stolen Benefits

Discovering unauthorized charges on your account from skimming or phishing can be alarming. You must report the theft promptly to begin the process of securing your account and potentially recovering your funds.

Review recent activity on the EBT website or a balance-checking app as soon as you notice missing funds.
If unfamiliar charges appear, immediately call customer service to freeze the card and request a new one with a fresh PIN.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to report the theft.
If the theft occurred between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue monitoring transactions and change your PIN after every use for a few weeks for added security.

Card Declined or Not Working at a Store

A declined transaction at the checkout counter can be frustrating, but it does not always mean there is a major issue. Often, the problem can be resolved with a few simple checks right at the store.

First, confirm the retailer accepts SNAP or TANF via EBT, as some terminals may be down or only accept one program.
Check your EBT balance using the automated phone system or a free app like Benny to ensure you have sufficient funds.
Inspect the card’s magnetic stripe and chip for visible damage, then wipe it gently and try again.
Ask the cashier to attempt a manual entry of the card number if the store’s policy allows it.
If the problem persists, report the error code from the receipt to EBT Customer Service for further instructions.

Missing, Delayed, or Incorrect Benefit Amount

If your benefits do not arrive on schedule or the amount seems wrong, it is important to verify your details and follow up with the right agency. Start by checking your state's deposit schedule and your current balance.

Verify your scheduled issuance date, as Mississippi issues benefits based on case numbers, and wait until the end of that day.
Check your balance through the EBT phone line or an app, noting any discrepancy between the expected and actual amounts.
If benefits are still missing, contact Mississippi EBT Customer Service to confirm if a deposit was made or if there is a hold on the account.
Contact your local MDHS county office if customer service indicates an eligibility or paperwork issue.
Keep records of all calls. If the problem is not resolved within seven days, you can escalate it by filing a written complaint with MDHS.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Mississippi EBT benefits can be a straightforward process. This article details how to contact the state's EBT customer service and fix common problems, such as replacing a lost card, changing your PIN, or reporting a questionable charge on your account.

How to Contact EBT Customer Service in Mississippi

You can reach Mississippi's EBT customer service through several different channels.

Phone: The main EBT Cardholder Services line at 1-866-512-5087 is available 24/7 for any card-related problems. For general benefit or eligibility questions, call the SNAP/TANF Customer Service Center at 1-800-948-3050 on weekdays. Specialized lines are also available for ESAP/MSCAP clients (1-800-948-4060) and to report fraud (1-800-299-6905).
Email: The Mississippi Department of Human Services does not provide a public email address for EBT customer service. For assistance, you are directed to use the designated phone lines.
Mail: To submit forms or other official documents, you can use the Mississippi Department of Human Services' mailing address: P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest SNAP office by using the state's online county-office lookup. If you cannot access the internet, you can call 1-800-948-3050 and ask an agent for the address and phone number of your local office.

Multi-Lingual Support

Mississippi provides free interpretation services through the SNAP/TANF Customer Service Center. Commonly supported languages include Spanish, Vietnamese, French, and Mandarin Chinese, though many others are available upon request. A notice with language options is on the MDHS EBT information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a forgotten PIN, various issues can arise. Understanding how to address these common problems quickly can help you maintain access to your benefits without unnecessary delays.

Lost, Stolen, or Damaged EBT Card

If your EBT card is lost, stolen, or physically damaged, taking immediate action is important to protect your benefits. The first step is to report the issue to have the card deactivated and request a replacement.

Locate the Mississippi EBT Customer Service number, 1-866-512-5087, on a recent MDHS notice or your card.
Call the number and choose the menu option for reporting a lost card, then request a replacement.
Ask the agent to deactivate the old card immediately to prevent unauthorized use.
Write down the confirmation number and the expected arrival date, which is normally 5–7 business days.
When the replacement arrives, sign it, set a new PIN, and destroy any pieces of the old card.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting it has been compromised requires a different approach. If you still have your physical card, you can reset your PIN over the phone to secure your account and protect your benefits from unauthorized use.

Confirm you have the physical card. If it is missing, follow the steps for a lost card first.
Call Mississippi EBT Customer Service and select the PIN-change option. Be ready to provide your 16-digit card number and date of birth.
Choose a four-digit PIN that is hard to guess. Avoid combinations like 1234 or your birth year, as recommended by MDHS.
Memorize the new PIN and do not write it on the card or share it with anyone outside your household.
Test the new PIN at an ATM or store to confirm the change was successful.

Suspicious Transactions or Stolen Benefits

Discovering unauthorized charges on your account from skimming or phishing can be alarming. You must report the theft promptly to begin the process of securing your account and potentially recovering your funds.

Review recent activity on the EBT website or a balance-checking app as soon as you notice missing funds.
If unfamiliar charges appear, immediately call customer service to freeze the card and request a new one with a fresh PIN.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to report the theft.
If the theft occurred between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue monitoring transactions and change your PIN after every use for a few weeks for added security.

Card Declined or Not Working at a Store

A declined transaction at the checkout counter can be frustrating, but it does not always mean there is a major issue. Often, the problem can be resolved with a few simple checks right at the store.

First, confirm the retailer accepts SNAP or TANF via EBT, as some terminals may be down or only accept one program.
Check your EBT balance using the automated phone system or a free app like Benny to ensure you have sufficient funds.
Inspect the card’s magnetic stripe and chip for visible damage, then wipe it gently and try again.
Ask the cashier to attempt a manual entry of the card number if the store’s policy allows it.
If the problem persists, report the error code from the receipt to EBT Customer Service for further instructions.

Missing, Delayed, or Incorrect Benefit Amount

If your benefits do not arrive on schedule or the amount seems wrong, it is important to verify your details and follow up with the right agency. Start by checking your state's deposit schedule and your current balance.

Verify your scheduled issuance date, as Mississippi issues benefits based on case numbers, and wait until the end of that day.
Check your balance through the EBT phone line or an app, noting any discrepancy between the expected and actual amounts.
If benefits are still missing, contact Mississippi EBT Customer Service to confirm if a deposit was made or if there is a hold on the account.
Contact your local MDHS county office if customer service indicates an eligibility or paperwork issue.
Keep records of all calls. If the problem is not resolved within seven days, you can escalate it by filing a written complaint with MDHS.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Mississippi EBT benefits can be a straightforward process. This article details how to contact the state's EBT customer service and fix common problems, such as replacing a lost card, changing your PIN, or reporting a questionable charge on your account.

How to Contact EBT Customer Service in Mississippi

You can reach Mississippi's EBT customer service through several different channels.

Phone: The main EBT Cardholder Services line at 1-866-512-5087 is available 24/7 for any card-related problems. For general benefit or eligibility questions, call the SNAP/TANF Customer Service Center at 1-800-948-3050 on weekdays. Specialized lines are also available for ESAP/MSCAP clients (1-800-948-4060) and to report fraud (1-800-299-6905).
Email: The Mississippi Department of Human Services does not provide a public email address for EBT customer service. For assistance, you are directed to use the designated phone lines.
Mail: To submit forms or other official documents, you can use the Mississippi Department of Human Services' mailing address: P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest SNAP office by using the state's online county-office lookup. If you cannot access the internet, you can call 1-800-948-3050 and ask an agent for the address and phone number of your local office.

Multi-Lingual Support

Mississippi provides free interpretation services through the SNAP/TANF Customer Service Center. Commonly supported languages include Spanish, Vietnamese, French, and Mandarin Chinese, though many others are available upon request. A notice with language options is on the MDHS EBT information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a forgotten PIN, various issues can arise. Understanding how to address these common problems quickly can help you maintain access to your benefits without unnecessary delays.

Lost, Stolen, or Damaged EBT Card

If your EBT card is lost, stolen, or physically damaged, taking immediate action is important to protect your benefits. The first step is to report the issue to have the card deactivated and request a replacement.

Locate the Mississippi EBT Customer Service number, 1-866-512-5087, on a recent MDHS notice or your card.
Call the number and choose the menu option for reporting a lost card, then request a replacement.
Ask the agent to deactivate the old card immediately to prevent unauthorized use.
Write down the confirmation number and the expected arrival date, which is normally 5–7 business days.
When the replacement arrives, sign it, set a new PIN, and destroy any pieces of the old card.

Forgotten or Compromised PIN

Forgetting your PIN or suspecting it has been compromised requires a different approach. If you still have your physical card, you can reset your PIN over the phone to secure your account and protect your benefits from unauthorized use.

Confirm you have the physical card. If it is missing, follow the steps for a lost card first.
Call Mississippi EBT Customer Service and select the PIN-change option. Be ready to provide your 16-digit card number and date of birth.
Choose a four-digit PIN that is hard to guess. Avoid combinations like 1234 or your birth year, as recommended by MDHS.
Memorize the new PIN and do not write it on the card or share it with anyone outside your household.
Test the new PIN at an ATM or store to confirm the change was successful.

Suspicious Transactions or Stolen Benefits

Discovering unauthorized charges on your account from skimming or phishing can be alarming. You must report the theft promptly to begin the process of securing your account and potentially recovering your funds.

Review recent activity on the EBT website or a balance-checking app as soon as you notice missing funds.
If unfamiliar charges appear, immediately call customer service to freeze the card and request a new one with a fresh PIN.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to report the theft.
If the theft occurred between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue monitoring transactions and change your PIN after every use for a few weeks for added security.

Card Declined or Not Working at a Store

A declined transaction at the checkout counter can be frustrating, but it does not always mean there is a major issue. Often, the problem can be resolved with a few simple checks right at the store.

First, confirm the retailer accepts SNAP or TANF via EBT, as some terminals may be down or only accept one program.
Check your EBT balance using the automated phone system or a free app like Benny to ensure you have sufficient funds.
Inspect the card’s magnetic stripe and chip for visible damage, then wipe it gently and try again.
Ask the cashier to attempt a manual entry of the card number if the store’s policy allows it.
If the problem persists, report the error code from the receipt to EBT Customer Service for further instructions.

Missing, Delayed, or Incorrect Benefit Amount

If your benefits do not arrive on schedule or the amount seems wrong, it is important to verify your details and follow up with the right agency. Start by checking your state's deposit schedule and your current balance.

Verify your scheduled issuance date, as Mississippi issues benefits based on case numbers, and wait until the end of that day.
Check your balance through the EBT phone line or an app, noting any discrepancy between the expected and actual amounts.
If benefits are still missing, contact Mississippi EBT Customer Service to confirm if a deposit was made or if there is a hold on the account.
Contact your local MDHS county office if customer service indicates an eligibility or paperwork issue.
Keep records of all calls. If the problem is not resolved within seven days, you can escalate it by filing a written complaint with MDHS.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cashback on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.