Maine EBT Customer Service: How to Get Help & Common Issues
Contact Maine EBT Customer Service for a lost card, forgotten PIN, or issues with benefits and suspicious transactions.
Apr 3, 2025

Steve Austin

Maine EBT Customer Service: How to Get Help & Common Issues
Contact Maine EBT Customer Service for a lost card, forgotten PIN, or issues with benefits and suspicious transactions.
Apr 3, 2025

Steve Austin

Maine EBT Customer Service: How to Get Help & Common Issues
Contact Maine EBT Customer Service for a lost card, forgotten PIN, or issues with benefits and suspicious transactions.
Apr 3, 2025

Steve Austin

Maine EBT Customer Service: How to Get Help & Common Issues
Contact Maine EBT Customer Service for a lost card, forgotten PIN, or issues with benefits and suspicious transactions.
Apr 3, 2025

Steve Austin

Maine EBT Customer Service: How to Get Help & Common Issues
Contact Maine EBT Customer Service for a lost card, forgotten PIN, or issues with benefits and suspicious transactions.
Apr 3, 2025

Steve Austin

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This guide simplifies managing your EBT benefits in Maine. Whether you need to replace a lost card, reset your PIN, or report an unauthorized transaction, you will find clear, step-by-step directions for contacting Maine's EBT customer service and resolving common issues without delay.
How to Contact EBT Customer Service in Maine
You can reach Maine's EBT customer service through several channels for assistance.
Phone: For card-specific issues like checking your balance or replacing a lost card, call the 24/7 Maine Pine Tree EBT Customer Service at 1-800-477-7428. For general case help, contact the Office for Family Independence Call Center at 1-855-797-4357 on weekdays from 7 a.m. to 4 p.m. ET. TTY users can dial 711 for Maine Relay.
Email: While there is no direct email for EBT card support, you can use MMCHelp.DHHS@maine.gov for help with the state's benefits portal. For any card-related problems, you are advised to call one of the phone numbers listed above.
Mail: For official correspondence, you can send documents to the Office for Family Independence at: Maine Department of Health & Human Services, 109 Capitol Street, 11 State House Station, Augusta, ME 04333-0011 USA.
In-Person: You can find your local office by using the online locator on the state's OFI Contact page. The tool allows you to search by town or ZIP code to find the nearest location for assistance.
Multi-Lingual Support
Maine provides interpretation services upon request for assistance with SNAP and other benefits. Commonly supported languages include Spanish, French, Somali, and Vietnamese, with many others available through telephone interpreters. The state maintains a Language Access resource for more information.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. From a misplaced card to unexpected transaction errors, several common problems can arise. Knowing the right steps to take can help you resolve these issues quickly and maintain access to your benefits.
Lost or Stolen EBT Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. Before reporting it, double-check your pockets and recent locations. If you cannot find it, you must act fast to prevent unauthorized use, as detailed in the state's EBT FAQ.
Immediately report the missing card to Maine EBT Customer Service at 1-800-477-7428 to freeze your account.
Be prepared to verify your identity with personal information like your name, SSN, and date of birth.
Request a replacement card. It typically arrives within 7-10 business days, but you can ask if expedited shipping is an option.
Once your new card arrives, you must activate it and set a new PIN before you can use it.
Forgotten, Locked, or Compromised PIN
Your PIN is your key to accessing your benefits, so forgetting it or having it compromised can be stressful. If you enter the wrong PIN too many times, your account may be locked temporarily. It is important to reset it promptly to regain access and secure your account.
You can change your PIN using the automated menu on the customer service line.
If your account is locked, you will need to provide identifying information to unlock it.
Choose a new 4-digit PIN that is difficult to guess. Avoid using your birth year or repeating numbers.
Never share your PIN with anyone, including cashiers, and only write it down in a secure place.
Test the new PIN with a small purchase or at an ATM to confirm it works.
Suspicious or Unauthorized Transactions
Monitoring your account for suspicious activity is a good habit. If you notice a transaction you did not make, it could be a sign of fraud. You can check your balance by calling the number on your card or using a free app like Benny to track your balance.
Compare your printed receipts with your account history. You can find full guidance on how to check your EBT balance online.
If a charge looks unfamiliar, report it immediately to a fraud representative.
Provide the transaction date, amount, and merchant name to file a dispute.
Follow any instructions to change your PIN or get a new card to prevent further misuse.
Keep checking your account daily until the investigation is complete and adjustments are made.
Card Declined or Not Working at Checkout
A declined card at checkout can be frustrating, but it is often due to a simple issue. Common reasons include insufficient funds, an incorrect PIN entry, or a problem with the store’s card reader. Troubleshooting the problem step-by-step can usually resolve it quickly.
First, confirm your balance is sufficient for the purchase by checking your last receipt or your account online.
Slowly re-enter your PIN. Three incorrect attempts can lock your card for 24 hours.
Ask the cashier to try swiping the magnetic stripe if the chip reader fails.
Try using your card at a different register or another store to rule out a faulty machine.
If the card still does not work, you may need to find your nearest SNAP office for help.
Benefits Not Deposited or Partial Amount Received
If your benefits do not arrive as expected, first check Maine's EBT deposit schedule. For SNAP, benefits are typically available after 11:59 p.m. on the 1st of each month. A delay could be due to a holiday or an issue with your case file.
Call the customer service line to hear your exact balance and the last deposit posted to your account.
Review any recent letters or emails from DHHS, as missing paperwork can delay benefits.
If the deposit is still missing a business day after the expected date, provide any requested documents promptly.
You can also visit your local DHHS office for assistance if the issue persists.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
This guide simplifies managing your EBT benefits in Maine. Whether you need to replace a lost card, reset your PIN, or report an unauthorized transaction, you will find clear, step-by-step directions for contacting Maine's EBT customer service and resolving common issues without delay.
How to Contact EBT Customer Service in Maine
You can reach Maine's EBT customer service through several channels for assistance.
Phone: For card-specific issues like checking your balance or replacing a lost card, call the 24/7 Maine Pine Tree EBT Customer Service at 1-800-477-7428. For general case help, contact the Office for Family Independence Call Center at 1-855-797-4357 on weekdays from 7 a.m. to 4 p.m. ET. TTY users can dial 711 for Maine Relay.
Email: While there is no direct email for EBT card support, you can use MMCHelp.DHHS@maine.gov for help with the state's benefits portal. For any card-related problems, you are advised to call one of the phone numbers listed above.
Mail: For official correspondence, you can send documents to the Office for Family Independence at: Maine Department of Health & Human Services, 109 Capitol Street, 11 State House Station, Augusta, ME 04333-0011 USA.
In-Person: You can find your local office by using the online locator on the state's OFI Contact page. The tool allows you to search by town or ZIP code to find the nearest location for assistance.
Multi-Lingual Support
Maine provides interpretation services upon request for assistance with SNAP and other benefits. Commonly supported languages include Spanish, French, Somali, and Vietnamese, with many others available through telephone interpreters. The state maintains a Language Access resource for more information.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. From a misplaced card to unexpected transaction errors, several common problems can arise. Knowing the right steps to take can help you resolve these issues quickly and maintain access to your benefits.
Lost or Stolen EBT Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. Before reporting it, double-check your pockets and recent locations. If you cannot find it, you must act fast to prevent unauthorized use, as detailed in the state's EBT FAQ.
Immediately report the missing card to Maine EBT Customer Service at 1-800-477-7428 to freeze your account.
Be prepared to verify your identity with personal information like your name, SSN, and date of birth.
Request a replacement card. It typically arrives within 7-10 business days, but you can ask if expedited shipping is an option.
Once your new card arrives, you must activate it and set a new PIN before you can use it.
Forgotten, Locked, or Compromised PIN
Your PIN is your key to accessing your benefits, so forgetting it or having it compromised can be stressful. If you enter the wrong PIN too many times, your account may be locked temporarily. It is important to reset it promptly to regain access and secure your account.
You can change your PIN using the automated menu on the customer service line.
If your account is locked, you will need to provide identifying information to unlock it.
Choose a new 4-digit PIN that is difficult to guess. Avoid using your birth year or repeating numbers.
Never share your PIN with anyone, including cashiers, and only write it down in a secure place.
Test the new PIN with a small purchase or at an ATM to confirm it works.
Suspicious or Unauthorized Transactions
Monitoring your account for suspicious activity is a good habit. If you notice a transaction you did not make, it could be a sign of fraud. You can check your balance by calling the number on your card or using a free app like Benny to track your balance.
Compare your printed receipts with your account history. You can find full guidance on how to check your EBT balance online.
If a charge looks unfamiliar, report it immediately to a fraud representative.
Provide the transaction date, amount, and merchant name to file a dispute.
Follow any instructions to change your PIN or get a new card to prevent further misuse.
Keep checking your account daily until the investigation is complete and adjustments are made.
Card Declined or Not Working at Checkout
A declined card at checkout can be frustrating, but it is often due to a simple issue. Common reasons include insufficient funds, an incorrect PIN entry, or a problem with the store’s card reader. Troubleshooting the problem step-by-step can usually resolve it quickly.
First, confirm your balance is sufficient for the purchase by checking your last receipt or your account online.
Slowly re-enter your PIN. Three incorrect attempts can lock your card for 24 hours.
Ask the cashier to try swiping the magnetic stripe if the chip reader fails.
Try using your card at a different register or another store to rule out a faulty machine.
If the card still does not work, you may need to find your nearest SNAP office for help.
Benefits Not Deposited or Partial Amount Received
If your benefits do not arrive as expected, first check Maine's EBT deposit schedule. For SNAP, benefits are typically available after 11:59 p.m. on the 1st of each month. A delay could be due to a holiday or an issue with your case file.
Call the customer service line to hear your exact balance and the last deposit posted to your account.
Review any recent letters or emails from DHHS, as missing paperwork can delay benefits.
If the deposit is still missing a business day after the expected date, provide any requested documents promptly.
You can also visit your local DHHS office for assistance if the issue persists.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
This guide simplifies managing your EBT benefits in Maine. Whether you need to replace a lost card, reset your PIN, or report an unauthorized transaction, you will find clear, step-by-step directions for contacting Maine's EBT customer service and resolving common issues without delay.
How to Contact EBT Customer Service in Maine
You can reach Maine's EBT customer service through several channels for assistance.
Phone: For card-specific issues like checking your balance or replacing a lost card, call the 24/7 Maine Pine Tree EBT Customer Service at 1-800-477-7428. For general case help, contact the Office for Family Independence Call Center at 1-855-797-4357 on weekdays from 7 a.m. to 4 p.m. ET. TTY users can dial 711 for Maine Relay.
Email: While there is no direct email for EBT card support, you can use MMCHelp.DHHS@maine.gov for help with the state's benefits portal. For any card-related problems, you are advised to call one of the phone numbers listed above.
Mail: For official correspondence, you can send documents to the Office for Family Independence at: Maine Department of Health & Human Services, 109 Capitol Street, 11 State House Station, Augusta, ME 04333-0011 USA.
In-Person: You can find your local office by using the online locator on the state's OFI Contact page. The tool allows you to search by town or ZIP code to find the nearest location for assistance.
Multi-Lingual Support
Maine provides interpretation services upon request for assistance with SNAP and other benefits. Commonly supported languages include Spanish, French, Somali, and Vietnamese, with many others available through telephone interpreters. The state maintains a Language Access resource for more information.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. From a misplaced card to unexpected transaction errors, several common problems can arise. Knowing the right steps to take can help you resolve these issues quickly and maintain access to your benefits.
Lost or Stolen EBT Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. Before reporting it, double-check your pockets and recent locations. If you cannot find it, you must act fast to prevent unauthorized use, as detailed in the state's EBT FAQ.
Immediately report the missing card to Maine EBT Customer Service at 1-800-477-7428 to freeze your account.
Be prepared to verify your identity with personal information like your name, SSN, and date of birth.
Request a replacement card. It typically arrives within 7-10 business days, but you can ask if expedited shipping is an option.
Once your new card arrives, you must activate it and set a new PIN before you can use it.
Forgotten, Locked, or Compromised PIN
Your PIN is your key to accessing your benefits, so forgetting it or having it compromised can be stressful. If you enter the wrong PIN too many times, your account may be locked temporarily. It is important to reset it promptly to regain access and secure your account.
You can change your PIN using the automated menu on the customer service line.
If your account is locked, you will need to provide identifying information to unlock it.
Choose a new 4-digit PIN that is difficult to guess. Avoid using your birth year or repeating numbers.
Never share your PIN with anyone, including cashiers, and only write it down in a secure place.
Test the new PIN with a small purchase or at an ATM to confirm it works.
Suspicious or Unauthorized Transactions
Monitoring your account for suspicious activity is a good habit. If you notice a transaction you did not make, it could be a sign of fraud. You can check your balance by calling the number on your card or using a free app like Benny to track your balance.
Compare your printed receipts with your account history. You can find full guidance on how to check your EBT balance online.
If a charge looks unfamiliar, report it immediately to a fraud representative.
Provide the transaction date, amount, and merchant name to file a dispute.
Follow any instructions to change your PIN or get a new card to prevent further misuse.
Keep checking your account daily until the investigation is complete and adjustments are made.
Card Declined or Not Working at Checkout
A declined card at checkout can be frustrating, but it is often due to a simple issue. Common reasons include insufficient funds, an incorrect PIN entry, or a problem with the store’s card reader. Troubleshooting the problem step-by-step can usually resolve it quickly.
First, confirm your balance is sufficient for the purchase by checking your last receipt or your account online.
Slowly re-enter your PIN. Three incorrect attempts can lock your card for 24 hours.
Ask the cashier to try swiping the magnetic stripe if the chip reader fails.
Try using your card at a different register or another store to rule out a faulty machine.
If the card still does not work, you may need to find your nearest SNAP office for help.
Benefits Not Deposited or Partial Amount Received
If your benefits do not arrive as expected, first check Maine's EBT deposit schedule. For SNAP, benefits are typically available after 11:59 p.m. on the 1st of each month. A delay could be due to a holiday or an issue with your case file.
Call the customer service line to hear your exact balance and the last deposit posted to your account.
Review any recent letters or emails from DHHS, as missing paperwork can delay benefits.
If the deposit is still missing a business day after the expected date, provide any requested documents promptly.
You can also visit your local DHHS office for assistance if the issue persists.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
This guide simplifies managing your EBT benefits in Maine. Whether you need to replace a lost card, reset your PIN, or report an unauthorized transaction, you will find clear, step-by-step directions for contacting Maine's EBT customer service and resolving common issues without delay.
How to Contact EBT Customer Service in Maine
You can reach Maine's EBT customer service through several channels for assistance.
Phone: For card-specific issues like checking your balance or replacing a lost card, call the 24/7 Maine Pine Tree EBT Customer Service at 1-800-477-7428. For general case help, contact the Office for Family Independence Call Center at 1-855-797-4357 on weekdays from 7 a.m. to 4 p.m. ET. TTY users can dial 711 for Maine Relay.
Email: While there is no direct email for EBT card support, you can use MMCHelp.DHHS@maine.gov for help with the state's benefits portal. For any card-related problems, you are advised to call one of the phone numbers listed above.
Mail: For official correspondence, you can send documents to the Office for Family Independence at: Maine Department of Health & Human Services, 109 Capitol Street, 11 State House Station, Augusta, ME 04333-0011 USA.
In-Person: You can find your local office by using the online locator on the state's OFI Contact page. The tool allows you to search by town or ZIP code to find the nearest location for assistance.
Multi-Lingual Support
Maine provides interpretation services upon request for assistance with SNAP and other benefits. Commonly supported languages include Spanish, French, Somali, and Vietnamese, with many others available through telephone interpreters. The state maintains a Language Access resource for more information.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. From a misplaced card to unexpected transaction errors, several common problems can arise. Knowing the right steps to take can help you resolve these issues quickly and maintain access to your benefits.
Lost or Stolen EBT Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. Before reporting it, double-check your pockets and recent locations. If you cannot find it, you must act fast to prevent unauthorized use, as detailed in the state's EBT FAQ.
Immediately report the missing card to Maine EBT Customer Service at 1-800-477-7428 to freeze your account.
Be prepared to verify your identity with personal information like your name, SSN, and date of birth.
Request a replacement card. It typically arrives within 7-10 business days, but you can ask if expedited shipping is an option.
Once your new card arrives, you must activate it and set a new PIN before you can use it.
Forgotten, Locked, or Compromised PIN
Your PIN is your key to accessing your benefits, so forgetting it or having it compromised can be stressful. If you enter the wrong PIN too many times, your account may be locked temporarily. It is important to reset it promptly to regain access and secure your account.
You can change your PIN using the automated menu on the customer service line.
If your account is locked, you will need to provide identifying information to unlock it.
Choose a new 4-digit PIN that is difficult to guess. Avoid using your birth year or repeating numbers.
Never share your PIN with anyone, including cashiers, and only write it down in a secure place.
Test the new PIN with a small purchase or at an ATM to confirm it works.
Suspicious or Unauthorized Transactions
Monitoring your account for suspicious activity is a good habit. If you notice a transaction you did not make, it could be a sign of fraud. You can check your balance by calling the number on your card or using a free app like Benny to track your balance.
Compare your printed receipts with your account history. You can find full guidance on how to check your EBT balance online.
If a charge looks unfamiliar, report it immediately to a fraud representative.
Provide the transaction date, amount, and merchant name to file a dispute.
Follow any instructions to change your PIN or get a new card to prevent further misuse.
Keep checking your account daily until the investigation is complete and adjustments are made.
Card Declined or Not Working at Checkout
A declined card at checkout can be frustrating, but it is often due to a simple issue. Common reasons include insufficient funds, an incorrect PIN entry, or a problem with the store’s card reader. Troubleshooting the problem step-by-step can usually resolve it quickly.
First, confirm your balance is sufficient for the purchase by checking your last receipt or your account online.
Slowly re-enter your PIN. Three incorrect attempts can lock your card for 24 hours.
Ask the cashier to try swiping the magnetic stripe if the chip reader fails.
Try using your card at a different register or another store to rule out a faulty machine.
If the card still does not work, you may need to find your nearest SNAP office for help.
Benefits Not Deposited or Partial Amount Received
If your benefits do not arrive as expected, first check Maine's EBT deposit schedule. For SNAP, benefits are typically available after 11:59 p.m. on the 1st of each month. A delay could be due to a holiday or an issue with your case file.
Call the customer service line to hear your exact balance and the last deposit posted to your account.
Review any recent letters or emails from DHHS, as missing paperwork can delay benefits.
If the deposit is still missing a business day after the expected date, provide any requested documents promptly.
You can also visit your local DHHS office for assistance if the issue persists.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
This guide simplifies managing your EBT benefits in Maine. Whether you need to replace a lost card, reset your PIN, or report an unauthorized transaction, you will find clear, step-by-step directions for contacting Maine's EBT customer service and resolving common issues without delay.
How to Contact EBT Customer Service in Maine
You can reach Maine's EBT customer service through several channels for assistance.
Phone: For card-specific issues like checking your balance or replacing a lost card, call the 24/7 Maine Pine Tree EBT Customer Service at 1-800-477-7428. For general case help, contact the Office for Family Independence Call Center at 1-855-797-4357 on weekdays from 7 a.m. to 4 p.m. ET. TTY users can dial 711 for Maine Relay.
Email: While there is no direct email for EBT card support, you can use MMCHelp.DHHS@maine.gov for help with the state's benefits portal. For any card-related problems, you are advised to call one of the phone numbers listed above.
Mail: For official correspondence, you can send documents to the Office for Family Independence at: Maine Department of Health & Human Services, 109 Capitol Street, 11 State House Station, Augusta, ME 04333-0011 USA.
In-Person: You can find your local office by using the online locator on the state's OFI Contact page. The tool allows you to search by town or ZIP code to find the nearest location for assistance.
Multi-Lingual Support
Maine provides interpretation services upon request for assistance with SNAP and other benefits. Commonly supported languages include Spanish, French, Somali, and Vietnamese, with many others available through telephone interpreters. The state maintains a Language Access resource for more information.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. From a misplaced card to unexpected transaction errors, several common problems can arise. Knowing the right steps to take can help you resolve these issues quickly and maintain access to your benefits.
Lost or Stolen EBT Card
Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. Before reporting it, double-check your pockets and recent locations. If you cannot find it, you must act fast to prevent unauthorized use, as detailed in the state's EBT FAQ.
Immediately report the missing card to Maine EBT Customer Service at 1-800-477-7428 to freeze your account.
Be prepared to verify your identity with personal information like your name, SSN, and date of birth.
Request a replacement card. It typically arrives within 7-10 business days, but you can ask if expedited shipping is an option.
Once your new card arrives, you must activate it and set a new PIN before you can use it.
Forgotten, Locked, or Compromised PIN
Your PIN is your key to accessing your benefits, so forgetting it or having it compromised can be stressful. If you enter the wrong PIN too many times, your account may be locked temporarily. It is important to reset it promptly to regain access and secure your account.
You can change your PIN using the automated menu on the customer service line.
If your account is locked, you will need to provide identifying information to unlock it.
Choose a new 4-digit PIN that is difficult to guess. Avoid using your birth year or repeating numbers.
Never share your PIN with anyone, including cashiers, and only write it down in a secure place.
Test the new PIN with a small purchase or at an ATM to confirm it works.
Suspicious or Unauthorized Transactions
Monitoring your account for suspicious activity is a good habit. If you notice a transaction you did not make, it could be a sign of fraud. You can check your balance by calling the number on your card or using a free app like Benny to track your balance.
Compare your printed receipts with your account history. You can find full guidance on how to check your EBT balance online.
If a charge looks unfamiliar, report it immediately to a fraud representative.
Provide the transaction date, amount, and merchant name to file a dispute.
Follow any instructions to change your PIN or get a new card to prevent further misuse.
Keep checking your account daily until the investigation is complete and adjustments are made.
Card Declined or Not Working at Checkout
A declined card at checkout can be frustrating, but it is often due to a simple issue. Common reasons include insufficient funds, an incorrect PIN entry, or a problem with the store’s card reader. Troubleshooting the problem step-by-step can usually resolve it quickly.
First, confirm your balance is sufficient for the purchase by checking your last receipt or your account online.
Slowly re-enter your PIN. Three incorrect attempts can lock your card for 24 hours.
Ask the cashier to try swiping the magnetic stripe if the chip reader fails.
Try using your card at a different register or another store to rule out a faulty machine.
If the card still does not work, you may need to find your nearest SNAP office for help.
Benefits Not Deposited or Partial Amount Received
If your benefits do not arrive as expected, first check Maine's EBT deposit schedule. For SNAP, benefits are typically available after 11:59 p.m. on the 1st of each month. A delay could be due to a holiday or an issue with your case file.
Call the customer service line to hear your exact balance and the last deposit posted to your account.
Review any recent letters or emails from DHHS, as missing paperwork can delay benefits.
If the deposit is still missing a business day after the expected date, provide any requested documents promptly.
You can also visit your local DHHS office for assistance if the issue persists.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.