5 Ways to Check Your Maine EBT Balance

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In Maine, your EBT card provides access to the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash benefits, like Temporary Assistance for Needy Families (TANF). Regularly checking your balance helps you budget effectively and avoid running short on funds for groceries or other needs.

This guide outlines several methods for checking your EBT funds, from a mobile app to the customer service phone number.

How to Check Your EBT Balance in Maine

You can check your Maine EBT funds in several ways: through the official Pine Tree Card online portal, with the Benny mobile app, by calling the 24-hour customer service line, on your last store receipt, or at an ATM or point-of-sale (POS) machine. All methods are free to use.

1. Use The Pine Tree Card Online Portal

The official state website allows you to view your account details and transaction history at any time.

Go to the Pine Tree Card website.
Click “Create User Account” for your first visit or “Log In” if you have an existing account.
Enter your 16-digit EBT card number, the cardholder’s Social Security number or date of birth, and then choose a User ID and password.
Once signed in, your current SNAP and EBT Cash balances will be visible under “Account Summary.”

2. Check With The Benny App

The Benny app shows your real-time funds and helps you get cashback on groceries.

Download Benny from the App Store or Google Play.
Create a free profile and link your Maine EBT card using your card number and ZIP code.
Your home screen will immediately display your SNAP and EBT Cash funds.
You can also turn on push notifications to get an update after every transaction.

Benny also provides automatic cashback when you shop for eligible items at participating stores, including Walmart, Costco, and Walgreens.

3. Call The Customer Service Line

A 24/7 automated phone line is available to provide your account information.

Call 1-800-477-7428.
Choose your preferred language. The system supports English, Spanish, French, and Somali, and other languages are available through an interpreter service.
Enter your 16-digit card number followed by your 4-digit PIN.
The system will read your current SNAP, EBT Cash, and child-care balances. You can also follow the prompts to hear your last ten transactions or report a problem.

4. Look At Your Last Receipt

Your most recent receipt from an EBT transaction contains your latest account information.

Check the bottom of the receipt from your last grocery purchase or cash withdrawal. Your “EBT Food Balance” and/or “EBT Cash Balance” are printed there automatically.

5. Use An ATM Or POS Terminal

You can perform a balance inquiry at any ATM or POS terminal that displays the Quest logo. To avoid fees, use a machine from the surcharge-free ATM locator.

Insert your Pine Tree Card into a compatible machine.
Enter your PIN and choose the “Balance Inquiry” option.
Select “Checking” or “EBT Cash.”
The machine will display and print the amount. Remember to press “Cancel” or “Finished” to end the session.

Note that ATMs typically only show your EBT Cash amount. To check your SNAP funds, you can use a POS terminal at a grocery store or check with the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting individuals across Maine. These scams appear in many forms, from deceptive text messages to physical devices on card readers. Recognizing the different methods thieves use is the first step toward protecting your benefits.

How EBT Benefits Are Stolen

Thieves use a variety of digital and physical tactics to gain access to EBT accounts. Digital scams often involve "smishing" texts or robocalls that falsely claim your card is locked, directing you to a fake website or phone number to steal your PIN. Scammers also create look-alike apps or websites that copy the official ConnectEBT login screen to harvest your credentials.

Physical theft methods are also common. Since Maine EBT cards use a magnetic stripe, they are vulnerable to skimmers, which are devices placed over store card readers to copy your card information. Thieves may also try to switch your card with a fake one during a transaction.

What To Do If Your Benefits Are Stolen

If you discover unauthorized charges, you must report the fraud immediately. A federal program allowed for the replacement of stolen benefits, but its authorization lapsed in September 2024. Maine cannot issue refunds for stolen SNAP or TANF funds unless this federal program is reinstated.

Should the program be restored, you would need to take the following steps to request a replacement:

Immediately call the EBT customer service line at 1-800-477-7428 to report the theft and have your card disabled.
Change your PIN to secure your account from further unauthorized access.
File Maine’s Electronically Stolen Benefits Application within 30 days of noticing the loss, making sure to list each fraudulent transaction.

Filing a police report is also recommended. You can find more details on the official program website.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond fraud, everyday issues can prevent you from using your Pine Tree Card. From a declined transaction to a damaged card, knowing the right steps to take can resolve these problems quickly and restore access to your benefits.

Card Is Declined Despite Having Funds

A declined transaction can be confusing when you know you have funds available. This often happens if your monthly benefits have not been loaded yet or if the store's card reader has lost its connection to the Quest network.

Other common reasons include entering the wrong PIN too many times or trying to purchase an item not permitted under SNAP rules. If you are trying to get EBT Cash, an ATM might also decline the transaction if it is out of funds.

Before shopping, check your balance by calling 1-800-477-7428, visiting the official card website, or using the Benny mobile app.
If the balance is $0, wait for your scheduled deposit date or call the Office for Family Independence (OFI) to confirm the calendar.
If the store's terminal is offline, ask the cashier to try again at a different register.
Entering the wrong PIN four times locks your card for 24 hours. You must wait or reset your PIN.
If a purchase is denied and you believe it should have been approved, keep the receipt and call customer service to file a dispute.

Forgotten, Blocked, Or Hard-To-Remember PIN

For security, your EBT card will automatically lock if the wrong PIN is entered more than four times in a single day. It is also easy to simply forget your PIN, especially if it is a number you do not use often.

You can reset your PIN at any time by calling the EBT customer service line at 1-800-477-7428 and following the automated prompts.
You will need your EBT card number, the cardholder's date of birth, and the last four digits of the cardholder's Social Security Number.
Choose a new four-digit PIN that is secure and not an obvious sequence like a birth year. Your new PIN will be active immediately.

Card Is Cracked, Demagnetized, Or Worn Out

Like any debit card, your Pine Tree Card can get damaged over time. The magnetic stripe can wear out from repeated swiping or become demagnetized if it gets too close to a strong magnet, while heat or bending can crack the card itself.

Order a free replacement by calling EBT customer service at 1-800-477-7428.
You can also request a new card through the Pine Tree Card self-service portal.
Your new card should arrive by mail in 7–10 business days. Your benefits will remain safe in your account while you wait.

Handy Bookmarks

Pine Tree Card self-service portal: Check your balance, change your PIN, or request a replacement card.
Maine DHHS SNAP page: Find eligibility information, forms, and official contact numbers.
Benny: A smartphone app to check your EBT balance and get cashback on eligible purchases.
Quest ATM Locator: Search for surcharge-free Quest network ATMs across the country.
CO-OP ATM Locator: A map of over 30,000 surcharge-free credit union ATMs.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

The Benny app is a free tool that lets you check your EBT balance in real time and get cash back on eligible purchases at retailers like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and you'll receive cashback for any SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

In Maine, your EBT card provides access to the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash benefits, like Temporary Assistance for Needy Families (TANF). Regularly checking your balance helps you budget effectively and avoid running short on funds for groceries or other needs.

This guide outlines several methods for checking your EBT funds, from a mobile app to the customer service phone number.

How to Check Your EBT Balance in Maine

You can check your Maine EBT funds in several ways: through the official Pine Tree Card online portal, with the Benny mobile app, by calling the 24-hour customer service line, on your last store receipt, or at an ATM or point-of-sale (POS) machine. All methods are free to use.

1. Use The Pine Tree Card Online Portal

The official state website allows you to view your account details and transaction history at any time.

Go to the Pine Tree Card website.
Click “Create User Account” for your first visit or “Log In” if you have an existing account.
Enter your 16-digit EBT card number, the cardholder’s Social Security number or date of birth, and then choose a User ID and password.
Once signed in, your current SNAP and EBT Cash balances will be visible under “Account Summary.”

2. Check With The Benny App

The Benny app shows your real-time funds and helps you get cashback on groceries.

Download Benny from the App Store or Google Play.
Create a free profile and link your Maine EBT card using your card number and ZIP code.
Your home screen will immediately display your SNAP and EBT Cash funds.
You can also turn on push notifications to get an update after every transaction.

Benny also provides automatic cashback when you shop for eligible items at participating stores, including Walmart, Costco, and Walgreens.

3. Call The Customer Service Line

A 24/7 automated phone line is available to provide your account information.

Call 1-800-477-7428.
Choose your preferred language. The system supports English, Spanish, French, and Somali, and other languages are available through an interpreter service.
Enter your 16-digit card number followed by your 4-digit PIN.
The system will read your current SNAP, EBT Cash, and child-care balances. You can also follow the prompts to hear your last ten transactions or report a problem.

4. Look At Your Last Receipt

Your most recent receipt from an EBT transaction contains your latest account information.

Check the bottom of the receipt from your last grocery purchase or cash withdrawal. Your “EBT Food Balance” and/or “EBT Cash Balance” are printed there automatically.

5. Use An ATM Or POS Terminal

You can perform a balance inquiry at any ATM or POS terminal that displays the Quest logo. To avoid fees, use a machine from the surcharge-free ATM locator.

Insert your Pine Tree Card into a compatible machine.
Enter your PIN and choose the “Balance Inquiry” option.
Select “Checking” or “EBT Cash.”
The machine will display and print the amount. Remember to press “Cancel” or “Finished” to end the session.

Note that ATMs typically only show your EBT Cash amount. To check your SNAP funds, you can use a POS terminal at a grocery store or check with the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting individuals across Maine. These scams appear in many forms, from deceptive text messages to physical devices on card readers. Recognizing the different methods thieves use is the first step toward protecting your benefits.

How EBT Benefits Are Stolen

Thieves use a variety of digital and physical tactics to gain access to EBT accounts. Digital scams often involve "smishing" texts or robocalls that falsely claim your card is locked, directing you to a fake website or phone number to steal your PIN. Scammers also create look-alike apps or websites that copy the official ConnectEBT login screen to harvest your credentials.

Physical theft methods are also common. Since Maine EBT cards use a magnetic stripe, they are vulnerable to skimmers, which are devices placed over store card readers to copy your card information. Thieves may also try to switch your card with a fake one during a transaction.

What To Do If Your Benefits Are Stolen

If you discover unauthorized charges, you must report the fraud immediately. A federal program allowed for the replacement of stolen benefits, but its authorization lapsed in September 2024. Maine cannot issue refunds for stolen SNAP or TANF funds unless this federal program is reinstated.

Should the program be restored, you would need to take the following steps to request a replacement:

Immediately call the EBT customer service line at 1-800-477-7428 to report the theft and have your card disabled.
Change your PIN to secure your account from further unauthorized access.
File Maine’s Electronically Stolen Benefits Application within 30 days of noticing the loss, making sure to list each fraudulent transaction.

Filing a police report is also recommended. You can find more details on the official program website.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond fraud, everyday issues can prevent you from using your Pine Tree Card. From a declined transaction to a damaged card, knowing the right steps to take can resolve these problems quickly and restore access to your benefits.

Card Is Declined Despite Having Funds

A declined transaction can be confusing when you know you have funds available. This often happens if your monthly benefits have not been loaded yet or if the store's card reader has lost its connection to the Quest network.

Other common reasons include entering the wrong PIN too many times or trying to purchase an item not permitted under SNAP rules. If you are trying to get EBT Cash, an ATM might also decline the transaction if it is out of funds.

Before shopping, check your balance by calling 1-800-477-7428, visiting the official card website, or using the Benny mobile app.
If the balance is $0, wait for your scheduled deposit date or call the Office for Family Independence (OFI) to confirm the calendar.
If the store's terminal is offline, ask the cashier to try again at a different register.
Entering the wrong PIN four times locks your card for 24 hours. You must wait or reset your PIN.
If a purchase is denied and you believe it should have been approved, keep the receipt and call customer service to file a dispute.

Forgotten, Blocked, Or Hard-To-Remember PIN

For security, your EBT card will automatically lock if the wrong PIN is entered more than four times in a single day. It is also easy to simply forget your PIN, especially if it is a number you do not use often.

You can reset your PIN at any time by calling the EBT customer service line at 1-800-477-7428 and following the automated prompts.
You will need your EBT card number, the cardholder's date of birth, and the last four digits of the cardholder's Social Security Number.
Choose a new four-digit PIN that is secure and not an obvious sequence like a birth year. Your new PIN will be active immediately.

Card Is Cracked, Demagnetized, Or Worn Out

Like any debit card, your Pine Tree Card can get damaged over time. The magnetic stripe can wear out from repeated swiping or become demagnetized if it gets too close to a strong magnet, while heat or bending can crack the card itself.

Order a free replacement by calling EBT customer service at 1-800-477-7428.
You can also request a new card through the Pine Tree Card self-service portal.
Your new card should arrive by mail in 7–10 business days. Your benefits will remain safe in your account while you wait.

Handy Bookmarks

Pine Tree Card self-service portal: Check your balance, change your PIN, or request a replacement card.
Maine DHHS SNAP page: Find eligibility information, forms, and official contact numbers.
Benny: A smartphone app to check your EBT balance and get cashback on eligible purchases.
Quest ATM Locator: Search for surcharge-free Quest network ATMs across the country.
CO-OP ATM Locator: A map of over 30,000 surcharge-free credit union ATMs.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

The Benny app is a free tool that lets you check your EBT balance in real time and get cash back on eligible purchases at retailers like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and you'll receive cashback for any SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

In Maine, your EBT card provides access to the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash benefits, like Temporary Assistance for Needy Families (TANF). Regularly checking your balance helps you budget effectively and avoid running short on funds for groceries or other needs.

This guide outlines several methods for checking your EBT funds, from a mobile app to the customer service phone number.

How to Check Your EBT Balance in Maine

You can check your Maine EBT funds in several ways: through the official Pine Tree Card online portal, with the Benny mobile app, by calling the 24-hour customer service line, on your last store receipt, or at an ATM or point-of-sale (POS) machine. All methods are free to use.

1. Use The Pine Tree Card Online Portal

The official state website allows you to view your account details and transaction history at any time.

Go to the Pine Tree Card website.
Click “Create User Account” for your first visit or “Log In” if you have an existing account.
Enter your 16-digit EBT card number, the cardholder’s Social Security number or date of birth, and then choose a User ID and password.
Once signed in, your current SNAP and EBT Cash balances will be visible under “Account Summary.”

2. Check With The Benny App

The Benny app shows your real-time funds and helps you get cashback on groceries.

Download Benny from the App Store or Google Play.
Create a free profile and link your Maine EBT card using your card number and ZIP code.
Your home screen will immediately display your SNAP and EBT Cash funds.
You can also turn on push notifications to get an update after every transaction.

Benny also provides automatic cashback when you shop for eligible items at participating stores, including Walmart, Costco, and Walgreens.

3. Call The Customer Service Line

A 24/7 automated phone line is available to provide your account information.

Call 1-800-477-7428.
Choose your preferred language. The system supports English, Spanish, French, and Somali, and other languages are available through an interpreter service.
Enter your 16-digit card number followed by your 4-digit PIN.
The system will read your current SNAP, EBT Cash, and child-care balances. You can also follow the prompts to hear your last ten transactions or report a problem.

4. Look At Your Last Receipt

Your most recent receipt from an EBT transaction contains your latest account information.

Check the bottom of the receipt from your last grocery purchase or cash withdrawal. Your “EBT Food Balance” and/or “EBT Cash Balance” are printed there automatically.

5. Use An ATM Or POS Terminal

You can perform a balance inquiry at any ATM or POS terminal that displays the Quest logo. To avoid fees, use a machine from the surcharge-free ATM locator.

Insert your Pine Tree Card into a compatible machine.
Enter your PIN and choose the “Balance Inquiry” option.
Select “Checking” or “EBT Cash.”
The machine will display and print the amount. Remember to press “Cancel” or “Finished” to end the session.

Note that ATMs typically only show your EBT Cash amount. To check your SNAP funds, you can use a POS terminal at a grocery store or check with the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting individuals across Maine. These scams appear in many forms, from deceptive text messages to physical devices on card readers. Recognizing the different methods thieves use is the first step toward protecting your benefits.

How EBT Benefits Are Stolen

Thieves use a variety of digital and physical tactics to gain access to EBT accounts. Digital scams often involve "smishing" texts or robocalls that falsely claim your card is locked, directing you to a fake website or phone number to steal your PIN. Scammers also create look-alike apps or websites that copy the official ConnectEBT login screen to harvest your credentials.

Physical theft methods are also common. Since Maine EBT cards use a magnetic stripe, they are vulnerable to skimmers, which are devices placed over store card readers to copy your card information. Thieves may also try to switch your card with a fake one during a transaction.

What To Do If Your Benefits Are Stolen

If you discover unauthorized charges, you must report the fraud immediately. A federal program allowed for the replacement of stolen benefits, but its authorization lapsed in September 2024. Maine cannot issue refunds for stolen SNAP or TANF funds unless this federal program is reinstated.

Should the program be restored, you would need to take the following steps to request a replacement:

Immediately call the EBT customer service line at 1-800-477-7428 to report the theft and have your card disabled.
Change your PIN to secure your account from further unauthorized access.
File Maine’s Electronically Stolen Benefits Application within 30 days of noticing the loss, making sure to list each fraudulent transaction.

Filing a police report is also recommended. You can find more details on the official program website.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond fraud, everyday issues can prevent you from using your Pine Tree Card. From a declined transaction to a damaged card, knowing the right steps to take can resolve these problems quickly and restore access to your benefits.

Card Is Declined Despite Having Funds

A declined transaction can be confusing when you know you have funds available. This often happens if your monthly benefits have not been loaded yet or if the store's card reader has lost its connection to the Quest network.

Other common reasons include entering the wrong PIN too many times or trying to purchase an item not permitted under SNAP rules. If you are trying to get EBT Cash, an ATM might also decline the transaction if it is out of funds.

Before shopping, check your balance by calling 1-800-477-7428, visiting the official card website, or using the Benny mobile app.
If the balance is $0, wait for your scheduled deposit date or call the Office for Family Independence (OFI) to confirm the calendar.
If the store's terminal is offline, ask the cashier to try again at a different register.
Entering the wrong PIN four times locks your card for 24 hours. You must wait or reset your PIN.
If a purchase is denied and you believe it should have been approved, keep the receipt and call customer service to file a dispute.

Forgotten, Blocked, Or Hard-To-Remember PIN

For security, your EBT card will automatically lock if the wrong PIN is entered more than four times in a single day. It is also easy to simply forget your PIN, especially if it is a number you do not use often.

You can reset your PIN at any time by calling the EBT customer service line at 1-800-477-7428 and following the automated prompts.
You will need your EBT card number, the cardholder's date of birth, and the last four digits of the cardholder's Social Security Number.
Choose a new four-digit PIN that is secure and not an obvious sequence like a birth year. Your new PIN will be active immediately.

Card Is Cracked, Demagnetized, Or Worn Out

Like any debit card, your Pine Tree Card can get damaged over time. The magnetic stripe can wear out from repeated swiping or become demagnetized if it gets too close to a strong magnet, while heat or bending can crack the card itself.

Order a free replacement by calling EBT customer service at 1-800-477-7428.
You can also request a new card through the Pine Tree Card self-service portal.
Your new card should arrive by mail in 7–10 business days. Your benefits will remain safe in your account while you wait.

Handy Bookmarks

Pine Tree Card self-service portal: Check your balance, change your PIN, or request a replacement card.
Maine DHHS SNAP page: Find eligibility information, forms, and official contact numbers.
Benny: A smartphone app to check your EBT balance and get cashback on eligible purchases.
Quest ATM Locator: Search for surcharge-free Quest network ATMs across the country.
CO-OP ATM Locator: A map of over 30,000 surcharge-free credit union ATMs.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

The Benny app is a free tool that lets you check your EBT balance in real time and get cash back on eligible purchases at retailers like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and you'll receive cashback for any SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

In Maine, your EBT card provides access to the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash benefits, like Temporary Assistance for Needy Families (TANF). Regularly checking your balance helps you budget effectively and avoid running short on funds for groceries or other needs.

This guide outlines several methods for checking your EBT funds, from a mobile app to the customer service phone number.

How to Check Your EBT Balance in Maine

You can check your Maine EBT funds in several ways: through the official Pine Tree Card online portal, with the Benny mobile app, by calling the 24-hour customer service line, on your last store receipt, or at an ATM or point-of-sale (POS) machine. All methods are free to use.

1. Use The Pine Tree Card Online Portal

The official state website allows you to view your account details and transaction history at any time.

Go to the Pine Tree Card website.
Click “Create User Account” for your first visit or “Log In” if you have an existing account.
Enter your 16-digit EBT card number, the cardholder’s Social Security number or date of birth, and then choose a User ID and password.
Once signed in, your current SNAP and EBT Cash balances will be visible under “Account Summary.”

2. Check With The Benny App

The Benny app shows your real-time funds and helps you get cashback on groceries.

Download Benny from the App Store or Google Play.
Create a free profile and link your Maine EBT card using your card number and ZIP code.
Your home screen will immediately display your SNAP and EBT Cash funds.
You can also turn on push notifications to get an update after every transaction.

Benny also provides automatic cashback when you shop for eligible items at participating stores, including Walmart, Costco, and Walgreens.

3. Call The Customer Service Line

A 24/7 automated phone line is available to provide your account information.

Call 1-800-477-7428.
Choose your preferred language. The system supports English, Spanish, French, and Somali, and other languages are available through an interpreter service.
Enter your 16-digit card number followed by your 4-digit PIN.
The system will read your current SNAP, EBT Cash, and child-care balances. You can also follow the prompts to hear your last ten transactions or report a problem.

4. Look At Your Last Receipt

Your most recent receipt from an EBT transaction contains your latest account information.

Check the bottom of the receipt from your last grocery purchase or cash withdrawal. Your “EBT Food Balance” and/or “EBT Cash Balance” are printed there automatically.

5. Use An ATM Or POS Terminal

You can perform a balance inquiry at any ATM or POS terminal that displays the Quest logo. To avoid fees, use a machine from the surcharge-free ATM locator.

Insert your Pine Tree Card into a compatible machine.
Enter your PIN and choose the “Balance Inquiry” option.
Select “Checking” or “EBT Cash.”
The machine will display and print the amount. Remember to press “Cancel” or “Finished” to end the session.

Note that ATMs typically only show your EBT Cash amount. To check your SNAP funds, you can use a POS terminal at a grocery store or check with the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting individuals across Maine. These scams appear in many forms, from deceptive text messages to physical devices on card readers. Recognizing the different methods thieves use is the first step toward protecting your benefits.

How EBT Benefits Are Stolen

Thieves use a variety of digital and physical tactics to gain access to EBT accounts. Digital scams often involve "smishing" texts or robocalls that falsely claim your card is locked, directing you to a fake website or phone number to steal your PIN. Scammers also create look-alike apps or websites that copy the official ConnectEBT login screen to harvest your credentials.

Physical theft methods are also common. Since Maine EBT cards use a magnetic stripe, they are vulnerable to skimmers, which are devices placed over store card readers to copy your card information. Thieves may also try to switch your card with a fake one during a transaction.

What To Do If Your Benefits Are Stolen

If you discover unauthorized charges, you must report the fraud immediately. A federal program allowed for the replacement of stolen benefits, but its authorization lapsed in September 2024. Maine cannot issue refunds for stolen SNAP or TANF funds unless this federal program is reinstated.

Should the program be restored, you would need to take the following steps to request a replacement:

Immediately call the EBT customer service line at 1-800-477-7428 to report the theft and have your card disabled.
Change your PIN to secure your account from further unauthorized access.
File Maine’s Electronically Stolen Benefits Application within 30 days of noticing the loss, making sure to list each fraudulent transaction.

Filing a police report is also recommended. You can find more details on the official program website.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond fraud, everyday issues can prevent you from using your Pine Tree Card. From a declined transaction to a damaged card, knowing the right steps to take can resolve these problems quickly and restore access to your benefits.

Card Is Declined Despite Having Funds

A declined transaction can be confusing when you know you have funds available. This often happens if your monthly benefits have not been loaded yet or if the store's card reader has lost its connection to the Quest network.

Other common reasons include entering the wrong PIN too many times or trying to purchase an item not permitted under SNAP rules. If you are trying to get EBT Cash, an ATM might also decline the transaction if it is out of funds.

Before shopping, check your balance by calling 1-800-477-7428, visiting the official card website, or using the Benny mobile app.
If the balance is $0, wait for your scheduled deposit date or call the Office for Family Independence (OFI) to confirm the calendar.
If the store's terminal is offline, ask the cashier to try again at a different register.
Entering the wrong PIN four times locks your card for 24 hours. You must wait or reset your PIN.
If a purchase is denied and you believe it should have been approved, keep the receipt and call customer service to file a dispute.

Forgotten, Blocked, Or Hard-To-Remember PIN

For security, your EBT card will automatically lock if the wrong PIN is entered more than four times in a single day. It is also easy to simply forget your PIN, especially if it is a number you do not use often.

You can reset your PIN at any time by calling the EBT customer service line at 1-800-477-7428 and following the automated prompts.
You will need your EBT card number, the cardholder's date of birth, and the last four digits of the cardholder's Social Security Number.
Choose a new four-digit PIN that is secure and not an obvious sequence like a birth year. Your new PIN will be active immediately.

Card Is Cracked, Demagnetized, Or Worn Out

Like any debit card, your Pine Tree Card can get damaged over time. The magnetic stripe can wear out from repeated swiping or become demagnetized if it gets too close to a strong magnet, while heat or bending can crack the card itself.

Order a free replacement by calling EBT customer service at 1-800-477-7428.
You can also request a new card through the Pine Tree Card self-service portal.
Your new card should arrive by mail in 7–10 business days. Your benefits will remain safe in your account while you wait.

Handy Bookmarks

Pine Tree Card self-service portal: Check your balance, change your PIN, or request a replacement card.
Maine DHHS SNAP page: Find eligibility information, forms, and official contact numbers.
Benny: A smartphone app to check your EBT balance and get cashback on eligible purchases.
Quest ATM Locator: Search for surcharge-free Quest network ATMs across the country.
CO-OP ATM Locator: A map of over 30,000 surcharge-free credit union ATMs.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

The Benny app is a free tool that lets you check your EBT balance in real time and get cash back on eligible purchases at retailers like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and you'll receive cashback for any SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

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In Maine, your EBT card provides access to the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash benefits, like Temporary Assistance for Needy Families (TANF). Regularly checking your balance helps you budget effectively and avoid running short on funds for groceries or other needs.

This guide outlines several methods for checking your EBT funds, from a mobile app to the customer service phone number.

How to Check Your EBT Balance in Maine

You can check your Maine EBT funds in several ways: through the official Pine Tree Card online portal, with the Benny mobile app, by calling the 24-hour customer service line, on your last store receipt, or at an ATM or point-of-sale (POS) machine. All methods are free to use.

1. Use The Pine Tree Card Online Portal

The official state website allows you to view your account details and transaction history at any time.

Go to the Pine Tree Card website.
Click “Create User Account” for your first visit or “Log In” if you have an existing account.
Enter your 16-digit EBT card number, the cardholder’s Social Security number or date of birth, and then choose a User ID and password.
Once signed in, your current SNAP and EBT Cash balances will be visible under “Account Summary.”

2. Check With The Benny App

The Benny app shows your real-time funds and helps you get cashback on groceries.

Download Benny from the App Store or Google Play.
Create a free profile and link your Maine EBT card using your card number and ZIP code.
Your home screen will immediately display your SNAP and EBT Cash funds.
You can also turn on push notifications to get an update after every transaction.

Benny also provides automatic cashback when you shop for eligible items at participating stores, including Walmart, Costco, and Walgreens.

3. Call The Customer Service Line

A 24/7 automated phone line is available to provide your account information.

Call 1-800-477-7428.
Choose your preferred language. The system supports English, Spanish, French, and Somali, and other languages are available through an interpreter service.
Enter your 16-digit card number followed by your 4-digit PIN.
The system will read your current SNAP, EBT Cash, and child-care balances. You can also follow the prompts to hear your last ten transactions or report a problem.

4. Look At Your Last Receipt

Your most recent receipt from an EBT transaction contains your latest account information.

Check the bottom of the receipt from your last grocery purchase or cash withdrawal. Your “EBT Food Balance” and/or “EBT Cash Balance” are printed there automatically.

5. Use An ATM Or POS Terminal

You can perform a balance inquiry at any ATM or POS terminal that displays the Quest logo. To avoid fees, use a machine from the surcharge-free ATM locator.

Insert your Pine Tree Card into a compatible machine.
Enter your PIN and choose the “Balance Inquiry” option.
Select “Checking” or “EBT Cash.”
The machine will display and print the amount. Remember to press “Cancel” or “Finished” to end the session.

Note that ATMs typically only show your EBT Cash amount. To check your SNAP funds, you can use a POS terminal at a grocery store or check with the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

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How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting individuals across Maine. These scams appear in many forms, from deceptive text messages to physical devices on card readers. Recognizing the different methods thieves use is the first step toward protecting your benefits.

How EBT Benefits Are Stolen

Thieves use a variety of digital and physical tactics to gain access to EBT accounts. Digital scams often involve "smishing" texts or robocalls that falsely claim your card is locked, directing you to a fake website or phone number to steal your PIN. Scammers also create look-alike apps or websites that copy the official ConnectEBT login screen to harvest your credentials.

Physical theft methods are also common. Since Maine EBT cards use a magnetic stripe, they are vulnerable to skimmers, which are devices placed over store card readers to copy your card information. Thieves may also try to switch your card with a fake one during a transaction.

What To Do If Your Benefits Are Stolen

If you discover unauthorized charges, you must report the fraud immediately. A federal program allowed for the replacement of stolen benefits, but its authorization lapsed in September 2024. Maine cannot issue refunds for stolen SNAP or TANF funds unless this federal program is reinstated.

Should the program be restored, you would need to take the following steps to request a replacement:

Immediately call the EBT customer service line at 1-800-477-7428 to report the theft and have your card disabled.
Change your PIN to secure your account from further unauthorized access.
File Maine’s Electronically Stolen Benefits Application within 30 days of noticing the loss, making sure to list each fraudulent transaction.

Filing a police report is also recommended. You can find more details on the official program website.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond fraud, everyday issues can prevent you from using your Pine Tree Card. From a declined transaction to a damaged card, knowing the right steps to take can resolve these problems quickly and restore access to your benefits.

Card Is Declined Despite Having Funds

A declined transaction can be confusing when you know you have funds available. This often happens if your monthly benefits have not been loaded yet or if the store's card reader has lost its connection to the Quest network.

Other common reasons include entering the wrong PIN too many times or trying to purchase an item not permitted under SNAP rules. If you are trying to get EBT Cash, an ATM might also decline the transaction if it is out of funds.

Before shopping, check your balance by calling 1-800-477-7428, visiting the official card website, or using the Benny mobile app.
If the balance is $0, wait for your scheduled deposit date or call the Office for Family Independence (OFI) to confirm the calendar.
If the store's terminal is offline, ask the cashier to try again at a different register.
Entering the wrong PIN four times locks your card for 24 hours. You must wait or reset your PIN.
If a purchase is denied and you believe it should have been approved, keep the receipt and call customer service to file a dispute.

Forgotten, Blocked, Or Hard-To-Remember PIN

For security, your EBT card will automatically lock if the wrong PIN is entered more than four times in a single day. It is also easy to simply forget your PIN, especially if it is a number you do not use often.

You can reset your PIN at any time by calling the EBT customer service line at 1-800-477-7428 and following the automated prompts.
You will need your EBT card number, the cardholder's date of birth, and the last four digits of the cardholder's Social Security Number.
Choose a new four-digit PIN that is secure and not an obvious sequence like a birth year. Your new PIN will be active immediately.

Card Is Cracked, Demagnetized, Or Worn Out

Like any debit card, your Pine Tree Card can get damaged over time. The magnetic stripe can wear out from repeated swiping or become demagnetized if it gets too close to a strong magnet, while heat or bending can crack the card itself.

Order a free replacement by calling EBT customer service at 1-800-477-7428.
You can also request a new card through the Pine Tree Card self-service portal.
Your new card should arrive by mail in 7–10 business days. Your benefits will remain safe in your account while you wait.

Handy Bookmarks

Pine Tree Card self-service portal: Check your balance, change your PIN, or request a replacement card.
Maine DHHS SNAP page: Find eligibility information, forms, and official contact numbers.
Benny: A smartphone app to check your EBT balance and get cashback on eligible purchases.
Quest ATM Locator: Search for surcharge-free Quest network ATMs across the country.
CO-OP ATM Locator: A map of over 30,000 surcharge-free credit union ATMs.

Check Your EBT Balance & Get Cashback On SNAP

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Track Your EBT Balance and Earn Cashback with Benny

The Benny app is a free tool that lets you check your EBT balance in real time and get cash back on eligible purchases at retailers like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and you'll receive cashback for any SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.