Hawaii EBT Customer Service: How to Get Help & Common Issues
Find Hawaii EBT customer service contacts and fix a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025
Steve Austin
Hawaii EBT Customer Service: How to Get Help & Common Issues
Find Hawaii EBT customer service contacts and fix a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025
Steve Austin
Hawaii EBT Customer Service: How to Get Help & Common Issues
Find Hawaii EBT customer service contacts and fix a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025
Steve Austin
Hawaii EBT Customer Service: How to Get Help & Common Issues
Find Hawaii EBT customer service contacts and fix a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025
Steve Austin
Hawaii EBT Customer Service: How to Get Help & Common Issues
Find Hawaii EBT customer service contacts and fix a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025
Steve Austin
SHARE
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Handling your EBT benefits in Hawaii can be straightforward. This guide provides step-by-step instructions for contacting customer service and resolving frequent problems, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Hawaii
You can reach Hawaii's EBT customer service through several channels for assistance.
Phone: The main Hawai‘i EBT Customer Service line at 1-888-328-4292 is available 24/7 for balance inquiries, PIN changes, or lost card replacements. A TTY line for hearing-impaired clients is available at 1-800-855-2880. For general questions, call the Public Assistance Information Line at 1-855-643-1643, but note that its hours are not posted.
Email: The Hawaii Department of Human Services does not provide a dedicated EBT customer service email address. For all inquiries, you should call the main phone number.
Mail: A specific mailing address for EBT customer service is not published. If you need to send documents, call 1-888-328-4292 first to obtain the correct processing center or division address.
In-Person: To find the nearest SNAP or EBT processing center for in-person assistance, use the USDA SNAP State Directory for Hawai‘i.
Multi-Lingual Support
Hawaii provides free interpreter services for EBT inquiries. You can access this by calling 1-888-764-7586 and stating your language. Commonly supported languages include Spanish, Japanese, and Tagalog, with many others listed on the Hawai‘i DHS EBT webpage.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Dealing with your EBT card can sometimes present challenges. Below are five common problems Hawaii recipients report and the steps you can take to resolve them quickly.
Lost Or Stolen Kokua EBT Card
If your card is missing, acting fast is the best way to protect your benefits. You should immediately report the loss to have the card deactivated and request a replacement.
Call the 24/7 Hawaiʻi EBT customer service line at 1-888-328-4292 to report the card missing.
Confirm your identity and mailing address to ensure the new card is sent to the correct location.
Ask about the delivery time for a mailed card, which is typically 5–7 days, and see if picking one up in person is a faster option for you.
Keep the reference number from the call as proof that you reported the loss.
When your new card arrives, set a new PIN. Destroy the old card if it ever turns up.
Forgotten Or Blocked PIN
Forgetting your PIN or having it blocked after too many incorrect attempts is a common issue. You can reset it yourself without needing to speak to an agent directly.
Use the automated phone menu or the ebtEDGE website or app to start the PIN change process.
Choose a new four-digit number that is easy for you to remember but difficult for others to guess.
If your card was blocked from four failed PIN attempts, you must wait until after midnight for the temporary hold to clear before using the new PIN.
Confirm the new PIN works by making a small balance inquiry at an ATM or a store checkout.
Memorize your new PIN and never write it on your card or store it nearby.
Card Won’t Swipe, Insert, Or Is Physically Damaged
A damaged card can prevent you from accessing your benefits at the checkout counter. If the magnetic stripe or chip is worn out, you will need to get a replacement.
If the card is declined, call customer service, as some errors can be fixed over the phone.
Request a replacement if the card is physically damaged. Your old card will be deactivated immediately.
Ask if an over-the-counter replacement is available at a local processing center if you cannot wait for a new card to arrive by mail.
Keep your receipt from the failed transaction and note the decline code for troubleshooting.
Once the new card arrives, make a small purchase to confirm it works properly.
Expected Benefits Did Not Appear
If you check your balance and find it’s zero or lower than expected, there could be a few reasons. First, check the monthly deposit schedule, as weekends or holidays can cause shifts.
You can check your EBT balance on the DHS SNAP portal, an ATM with the Quest® logo, or a free app like Benny.
If funds are still missing after the deposit date, call customer service to open a ticket.
Ask if a recertification issue, an address mismatch, or a system outage is causing the delay.
Keep detailed notes of your conversations and follow up until the correct benefit amount is deposited.
Suspected Fraud Or Unauthorized Transactions
If you notice suspicious activity on your account, you must report it immediately to prevent further losses. Hawaii has procedures in place to handle EBT fraud and help victims.
Call customer service right away to freeze your card and stop any more transactions.
Visit or call your nearest DHS Processing Center to file a fraud report and request a new card.
Complete and submit Form DHS 1009 (Report of Stolen Electronic Benefits) by the deadline.
Ask about the process for replacing stolen benefits under federal law to understand what may be reimbursed.
When your new card arrives, create a strong PIN and consider enabling extra security features.
Manage Your EBT Benefits and Get Cashback with Benny
The Benny app is a free tool that helps you check your EBT balance in real-time. It also lets you get cash back on qualifying purchases at stores like Target, Walmart, and others. Just link your EBT card, and after you shop, scan your receipt in the app to get your cashback.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Handling your EBT benefits in Hawaii can be straightforward. This guide provides step-by-step instructions for contacting customer service and resolving frequent problems, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Hawaii
You can reach Hawaii's EBT customer service through several channels for assistance.
Phone: The main Hawai‘i EBT Customer Service line at 1-888-328-4292 is available 24/7 for balance inquiries, PIN changes, or lost card replacements. A TTY line for hearing-impaired clients is available at 1-800-855-2880. For general questions, call the Public Assistance Information Line at 1-855-643-1643, but note that its hours are not posted.
Email: The Hawaii Department of Human Services does not provide a dedicated EBT customer service email address. For all inquiries, you should call the main phone number.
Mail: A specific mailing address for EBT customer service is not published. If you need to send documents, call 1-888-328-4292 first to obtain the correct processing center or division address.
In-Person: To find the nearest SNAP or EBT processing center for in-person assistance, use the USDA SNAP State Directory for Hawai‘i.
Multi-Lingual Support
Hawaii provides free interpreter services for EBT inquiries. You can access this by calling 1-888-764-7586 and stating your language. Commonly supported languages include Spanish, Japanese, and Tagalog, with many others listed on the Hawai‘i DHS EBT webpage.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Dealing with your EBT card can sometimes present challenges. Below are five common problems Hawaii recipients report and the steps you can take to resolve them quickly.
Lost Or Stolen Kokua EBT Card
If your card is missing, acting fast is the best way to protect your benefits. You should immediately report the loss to have the card deactivated and request a replacement.
Call the 24/7 Hawaiʻi EBT customer service line at 1-888-328-4292 to report the card missing.
Confirm your identity and mailing address to ensure the new card is sent to the correct location.
Ask about the delivery time for a mailed card, which is typically 5–7 days, and see if picking one up in person is a faster option for you.
Keep the reference number from the call as proof that you reported the loss.
When your new card arrives, set a new PIN. Destroy the old card if it ever turns up.
Forgotten Or Blocked PIN
Forgetting your PIN or having it blocked after too many incorrect attempts is a common issue. You can reset it yourself without needing to speak to an agent directly.
Use the automated phone menu or the ebtEDGE website or app to start the PIN change process.
Choose a new four-digit number that is easy for you to remember but difficult for others to guess.
If your card was blocked from four failed PIN attempts, you must wait until after midnight for the temporary hold to clear before using the new PIN.
Confirm the new PIN works by making a small balance inquiry at an ATM or a store checkout.
Memorize your new PIN and never write it on your card or store it nearby.
Card Won’t Swipe, Insert, Or Is Physically Damaged
A damaged card can prevent you from accessing your benefits at the checkout counter. If the magnetic stripe or chip is worn out, you will need to get a replacement.
If the card is declined, call customer service, as some errors can be fixed over the phone.
Request a replacement if the card is physically damaged. Your old card will be deactivated immediately.
Ask if an over-the-counter replacement is available at a local processing center if you cannot wait for a new card to arrive by mail.
Keep your receipt from the failed transaction and note the decline code for troubleshooting.
Once the new card arrives, make a small purchase to confirm it works properly.
Expected Benefits Did Not Appear
If you check your balance and find it’s zero or lower than expected, there could be a few reasons. First, check the monthly deposit schedule, as weekends or holidays can cause shifts.
You can check your EBT balance on the DHS SNAP portal, an ATM with the Quest® logo, or a free app like Benny.
If funds are still missing after the deposit date, call customer service to open a ticket.
Ask if a recertification issue, an address mismatch, or a system outage is causing the delay.
Keep detailed notes of your conversations and follow up until the correct benefit amount is deposited.
Suspected Fraud Or Unauthorized Transactions
If you notice suspicious activity on your account, you must report it immediately to prevent further losses. Hawaii has procedures in place to handle EBT fraud and help victims.
Call customer service right away to freeze your card and stop any more transactions.
Visit or call your nearest DHS Processing Center to file a fraud report and request a new card.
Complete and submit Form DHS 1009 (Report of Stolen Electronic Benefits) by the deadline.
Ask about the process for replacing stolen benefits under federal law to understand what may be reimbursed.
When your new card arrives, create a strong PIN and consider enabling extra security features.
Manage Your EBT Benefits and Get Cashback with Benny
The Benny app is a free tool that helps you check your EBT balance in real-time. It also lets you get cash back on qualifying purchases at stores like Target, Walmart, and others. Just link your EBT card, and after you shop, scan your receipt in the app to get your cashback.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Handling your EBT benefits in Hawaii can be straightforward. This guide provides step-by-step instructions for contacting customer service and resolving frequent problems, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Hawaii
You can reach Hawaii's EBT customer service through several channels for assistance.
Phone: The main Hawai‘i EBT Customer Service line at 1-888-328-4292 is available 24/7 for balance inquiries, PIN changes, or lost card replacements. A TTY line for hearing-impaired clients is available at 1-800-855-2880. For general questions, call the Public Assistance Information Line at 1-855-643-1643, but note that its hours are not posted.
Email: The Hawaii Department of Human Services does not provide a dedicated EBT customer service email address. For all inquiries, you should call the main phone number.
Mail: A specific mailing address for EBT customer service is not published. If you need to send documents, call 1-888-328-4292 first to obtain the correct processing center or division address.
In-Person: To find the nearest SNAP or EBT processing center for in-person assistance, use the USDA SNAP State Directory for Hawai‘i.
Multi-Lingual Support
Hawaii provides free interpreter services for EBT inquiries. You can access this by calling 1-888-764-7586 and stating your language. Commonly supported languages include Spanish, Japanese, and Tagalog, with many others listed on the Hawai‘i DHS EBT webpage.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Dealing with your EBT card can sometimes present challenges. Below are five common problems Hawaii recipients report and the steps you can take to resolve them quickly.
Lost Or Stolen Kokua EBT Card
If your card is missing, acting fast is the best way to protect your benefits. You should immediately report the loss to have the card deactivated and request a replacement.
Call the 24/7 Hawaiʻi EBT customer service line at 1-888-328-4292 to report the card missing.
Confirm your identity and mailing address to ensure the new card is sent to the correct location.
Ask about the delivery time for a mailed card, which is typically 5–7 days, and see if picking one up in person is a faster option for you.
Keep the reference number from the call as proof that you reported the loss.
When your new card arrives, set a new PIN. Destroy the old card if it ever turns up.
Forgotten Or Blocked PIN
Forgetting your PIN or having it blocked after too many incorrect attempts is a common issue. You can reset it yourself without needing to speak to an agent directly.
Use the automated phone menu or the ebtEDGE website or app to start the PIN change process.
Choose a new four-digit number that is easy for you to remember but difficult for others to guess.
If your card was blocked from four failed PIN attempts, you must wait until after midnight for the temporary hold to clear before using the new PIN.
Confirm the new PIN works by making a small balance inquiry at an ATM or a store checkout.
Memorize your new PIN and never write it on your card or store it nearby.
Card Won’t Swipe, Insert, Or Is Physically Damaged
A damaged card can prevent you from accessing your benefits at the checkout counter. If the magnetic stripe or chip is worn out, you will need to get a replacement.
If the card is declined, call customer service, as some errors can be fixed over the phone.
Request a replacement if the card is physically damaged. Your old card will be deactivated immediately.
Ask if an over-the-counter replacement is available at a local processing center if you cannot wait for a new card to arrive by mail.
Keep your receipt from the failed transaction and note the decline code for troubleshooting.
Once the new card arrives, make a small purchase to confirm it works properly.
Expected Benefits Did Not Appear
If you check your balance and find it’s zero or lower than expected, there could be a few reasons. First, check the monthly deposit schedule, as weekends or holidays can cause shifts.
You can check your EBT balance on the DHS SNAP portal, an ATM with the Quest® logo, or a free app like Benny.
If funds are still missing after the deposit date, call customer service to open a ticket.
Ask if a recertification issue, an address mismatch, or a system outage is causing the delay.
Keep detailed notes of your conversations and follow up until the correct benefit amount is deposited.
Suspected Fraud Or Unauthorized Transactions
If you notice suspicious activity on your account, you must report it immediately to prevent further losses. Hawaii has procedures in place to handle EBT fraud and help victims.
Call customer service right away to freeze your card and stop any more transactions.
Visit or call your nearest DHS Processing Center to file a fraud report and request a new card.
Complete and submit Form DHS 1009 (Report of Stolen Electronic Benefits) by the deadline.
Ask about the process for replacing stolen benefits under federal law to understand what may be reimbursed.
When your new card arrives, create a strong PIN and consider enabling extra security features.
Manage Your EBT Benefits and Get Cashback with Benny
The Benny app is a free tool that helps you check your EBT balance in real-time. It also lets you get cash back on qualifying purchases at stores like Target, Walmart, and others. Just link your EBT card, and after you shop, scan your receipt in the app to get your cashback.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Handling your EBT benefits in Hawaii can be straightforward. This guide provides step-by-step instructions for contacting customer service and resolving frequent problems, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Hawaii
You can reach Hawaii's EBT customer service through several channels for assistance.
Phone: The main Hawai‘i EBT Customer Service line at 1-888-328-4292 is available 24/7 for balance inquiries, PIN changes, or lost card replacements. A TTY line for hearing-impaired clients is available at 1-800-855-2880. For general questions, call the Public Assistance Information Line at 1-855-643-1643, but note that its hours are not posted.
Email: The Hawaii Department of Human Services does not provide a dedicated EBT customer service email address. For all inquiries, you should call the main phone number.
Mail: A specific mailing address for EBT customer service is not published. If you need to send documents, call 1-888-328-4292 first to obtain the correct processing center or division address.
In-Person: To find the nearest SNAP or EBT processing center for in-person assistance, use the USDA SNAP State Directory for Hawai‘i.
Multi-Lingual Support
Hawaii provides free interpreter services for EBT inquiries. You can access this by calling 1-888-764-7586 and stating your language. Commonly supported languages include Spanish, Japanese, and Tagalog, with many others listed on the Hawai‘i DHS EBT webpage.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Dealing with your EBT card can sometimes present challenges. Below are five common problems Hawaii recipients report and the steps you can take to resolve them quickly.
Lost Or Stolen Kokua EBT Card
If your card is missing, acting fast is the best way to protect your benefits. You should immediately report the loss to have the card deactivated and request a replacement.
Call the 24/7 Hawaiʻi EBT customer service line at 1-888-328-4292 to report the card missing.
Confirm your identity and mailing address to ensure the new card is sent to the correct location.
Ask about the delivery time for a mailed card, which is typically 5–7 days, and see if picking one up in person is a faster option for you.
Keep the reference number from the call as proof that you reported the loss.
When your new card arrives, set a new PIN. Destroy the old card if it ever turns up.
Forgotten Or Blocked PIN
Forgetting your PIN or having it blocked after too many incorrect attempts is a common issue. You can reset it yourself without needing to speak to an agent directly.
Use the automated phone menu or the ebtEDGE website or app to start the PIN change process.
Choose a new four-digit number that is easy for you to remember but difficult for others to guess.
If your card was blocked from four failed PIN attempts, you must wait until after midnight for the temporary hold to clear before using the new PIN.
Confirm the new PIN works by making a small balance inquiry at an ATM or a store checkout.
Memorize your new PIN and never write it on your card or store it nearby.
Card Won’t Swipe, Insert, Or Is Physically Damaged
A damaged card can prevent you from accessing your benefits at the checkout counter. If the magnetic stripe or chip is worn out, you will need to get a replacement.
If the card is declined, call customer service, as some errors can be fixed over the phone.
Request a replacement if the card is physically damaged. Your old card will be deactivated immediately.
Ask if an over-the-counter replacement is available at a local processing center if you cannot wait for a new card to arrive by mail.
Keep your receipt from the failed transaction and note the decline code for troubleshooting.
Once the new card arrives, make a small purchase to confirm it works properly.
Expected Benefits Did Not Appear
If you check your balance and find it’s zero or lower than expected, there could be a few reasons. First, check the monthly deposit schedule, as weekends or holidays can cause shifts.
You can check your EBT balance on the DHS SNAP portal, an ATM with the Quest® logo, or a free app like Benny.
If funds are still missing after the deposit date, call customer service to open a ticket.
Ask if a recertification issue, an address mismatch, or a system outage is causing the delay.
Keep detailed notes of your conversations and follow up until the correct benefit amount is deposited.
Suspected Fraud Or Unauthorized Transactions
If you notice suspicious activity on your account, you must report it immediately to prevent further losses. Hawaii has procedures in place to handle EBT fraud and help victims.
Call customer service right away to freeze your card and stop any more transactions.
Visit or call your nearest DHS Processing Center to file a fraud report and request a new card.
Complete and submit Form DHS 1009 (Report of Stolen Electronic Benefits) by the deadline.
Ask about the process for replacing stolen benefits under federal law to understand what may be reimbursed.
When your new card arrives, create a strong PIN and consider enabling extra security features.
Manage Your EBT Benefits and Get Cashback with Benny
The Benny app is a free tool that helps you check your EBT balance in real-time. It also lets you get cash back on qualifying purchases at stores like Target, Walmart, and others. Just link your EBT card, and after you shop, scan your receipt in the app to get your cashback.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Handling your EBT benefits in Hawaii can be straightforward. This guide provides step-by-step instructions for contacting customer service and resolving frequent problems, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction.
How to Contact EBT Customer Service in Hawaii
You can reach Hawaii's EBT customer service through several channels for assistance.
Phone: The main Hawai‘i EBT Customer Service line at 1-888-328-4292 is available 24/7 for balance inquiries, PIN changes, or lost card replacements. A TTY line for hearing-impaired clients is available at 1-800-855-2880. For general questions, call the Public Assistance Information Line at 1-855-643-1643, but note that its hours are not posted.
Email: The Hawaii Department of Human Services does not provide a dedicated EBT customer service email address. For all inquiries, you should call the main phone number.
Mail: A specific mailing address for EBT customer service is not published. If you need to send documents, call 1-888-328-4292 first to obtain the correct processing center or division address.
In-Person: To find the nearest SNAP or EBT processing center for in-person assistance, use the USDA SNAP State Directory for Hawai‘i.
Multi-Lingual Support
Hawaii provides free interpreter services for EBT inquiries. You can access this by calling 1-888-764-7586 and stating your language. Commonly supported languages include Spanish, Japanese, and Tagalog, with many others listed on the Hawai‘i DHS EBT webpage.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Dealing with your EBT card can sometimes present challenges. Below are five common problems Hawaii recipients report and the steps you can take to resolve them quickly.
Lost Or Stolen Kokua EBT Card
If your card is missing, acting fast is the best way to protect your benefits. You should immediately report the loss to have the card deactivated and request a replacement.
Call the 24/7 Hawaiʻi EBT customer service line at 1-888-328-4292 to report the card missing.
Confirm your identity and mailing address to ensure the new card is sent to the correct location.
Ask about the delivery time for a mailed card, which is typically 5–7 days, and see if picking one up in person is a faster option for you.
Keep the reference number from the call as proof that you reported the loss.
When your new card arrives, set a new PIN. Destroy the old card if it ever turns up.
Forgotten Or Blocked PIN
Forgetting your PIN or having it blocked after too many incorrect attempts is a common issue. You can reset it yourself without needing to speak to an agent directly.
Use the automated phone menu or the ebtEDGE website or app to start the PIN change process.
Choose a new four-digit number that is easy for you to remember but difficult for others to guess.
If your card was blocked from four failed PIN attempts, you must wait until after midnight for the temporary hold to clear before using the new PIN.
Confirm the new PIN works by making a small balance inquiry at an ATM or a store checkout.
Memorize your new PIN and never write it on your card or store it nearby.
Card Won’t Swipe, Insert, Or Is Physically Damaged
A damaged card can prevent you from accessing your benefits at the checkout counter. If the magnetic stripe or chip is worn out, you will need to get a replacement.
If the card is declined, call customer service, as some errors can be fixed over the phone.
Request a replacement if the card is physically damaged. Your old card will be deactivated immediately.
Ask if an over-the-counter replacement is available at a local processing center if you cannot wait for a new card to arrive by mail.
Keep your receipt from the failed transaction and note the decline code for troubleshooting.
Once the new card arrives, make a small purchase to confirm it works properly.
Expected Benefits Did Not Appear
If you check your balance and find it’s zero or lower than expected, there could be a few reasons. First, check the monthly deposit schedule, as weekends or holidays can cause shifts.
You can check your EBT balance on the DHS SNAP portal, an ATM with the Quest® logo, or a free app like Benny.
If funds are still missing after the deposit date, call customer service to open a ticket.
Ask if a recertification issue, an address mismatch, or a system outage is causing the delay.
Keep detailed notes of your conversations and follow up until the correct benefit amount is deposited.
Suspected Fraud Or Unauthorized Transactions
If you notice suspicious activity on your account, you must report it immediately to prevent further losses. Hawaii has procedures in place to handle EBT fraud and help victims.
Call customer service right away to freeze your card and stop any more transactions.
Visit or call your nearest DHS Processing Center to file a fraud report and request a new card.
Complete and submit Form DHS 1009 (Report of Stolen Electronic Benefits) by the deadline.
Ask about the process for replacing stolen benefits under federal law to understand what may be reimbursed.
When your new card arrives, create a strong PIN and consider enabling extra security features.
Manage Your EBT Benefits and Get Cashback with Benny
The Benny app is a free tool that helps you check your EBT balance in real-time. It also lets you get cash back on qualifying purchases at stores like Target, Walmart, and others. Just link your EBT card, and after you shop, scan your receipt in the app to get your cashback.
Download Benny to take control of your spending and get more from your EBT benefits.
