5 Ways to Check Your Hawaii EBT Balance

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Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your funds is a smart way to manage your budget and prevent shortages when you need support the most.

This guide details how to check your EBT balance in Hawaii, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Hawaii

You can find your current SNAP and EBT Cash funds in several ways. Hawaii cardholders can check their most recent grocery receipt, use a mobile app, log in to the official ebtEDGE website, call the 24-hour customer service hotline, or use an ATM or point-of-sale terminal at a store.

1. Check Your Last Store Receipt

Every time you use your Hawaii EBT card, the point-of-sale machine prints your remaining funds on the receipt.

Make a purchase with your EBT card.
Take the receipt from the cashier or self-checkout machine.
Look for “SNAP Balance” and “Cash Balance” printed near the bottom.

2. Use The Benny Mobile App

The Benny app lets you see your current SNAP and EBT Cash funds instantly on your phone.

Download Benny from the Apple App Store or Google Play.
Open the app and sign up with your phone number or email address.
Enter your ZIP code and link your card by providing the 16-digit EBT number.
Your live SNAP and EBT Cash balances will appear on the main screen.

Benny also provides automatic EBT-eligible cashback at many stores, including Walmart, Costco, and Walgreens. You can find these offers in the app’s “Deals” tab.

3. Log In To The ebtEDGE Website

Hawaii’s Department of Human Services provides an online portal at ebtEDGE.com where you can manage your account. This is the official EBT website for Hawaii.

Go to the ebtEDGE website and choose “Cardholder Login.”
Pick “Hawaii” from the state drop-down list.
Enter your 16-digit EBT card number to log in.
Your SNAP and EBT Cash funds are displayed at the top of the page. You can also view your transaction history.

4. Call The 24-Hour Customer Service Line

You can call the automated phone line anytime at 1-888-328-4292 (TTY 1-800-855-2880) to hear your balance. Support is available in multiple languages, including Tagalog, Ilokano, and Japanese.

Call 1-888-328-4292.
Select your language or press “0” to speak with an interpreter.
Enter your 16-digit card number followed by your 4-digit PIN when prompted.
An automated voice will read your current SNAP and EBT Cash amounts.

5. Use An ATM Or Point-Of-Sale (POS) Terminal

You can perform a balance inquiry at any ATM that accepts Quest or Plus network cards, though this will only show your EBT Cash funds. To check your SNAP funds for free, use a point-of-sale (POS) machine at a grocery store.

To find a fee-free machine, you can use the ATM locator in your ebtEDGE account or check the Allpoint ATM locator.

Insert your EBT card at an ATM or swipe it at a store’s POS terminal.
Choose the “Balance Inquiry” option.
Enter your PIN to see your available funds on the screen.

Since ATMs only display your EBT Cash account, you can check your SNAP funds by using the Benny app or logging into the ebtEDGE website.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Hawaii. These scams can take many forms, from deceptive texts to fraudulent phone calls. Recognizing these threats is the first step toward protecting your benefits and taking action on time.

How EBT Benefits Are Stolen

Thieves use several sophisticated methods to gain unauthorized access to EBT funds. A common tactic is "smishing," where criminals send text messages with fake "HI-EBT" links or callback numbers to steal your login details. Another method is "vishing," where scammers spoof the official customer service line, tricking you into entering your card number.

Card-skimming is another significant threat. Thieves place hidden devices on ATM or store payment terminals to copy your card's magnetic stripe and record your PIN as you type it. These devices can be hard to spot, making it important to check terminals for loose or misaligned parts before use.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must report the fraud immediately to begin the replacement process. Here are the steps to file a claim:

Report the theft by calling the Public Assistance Information Line (PAIS) at 1-855-643-1643 and stating you need to "replace stolen benefits," or by visiting any DHS Processing Center in person.
Complete and submit the required claim form (DHS-1009) along with transaction printouts or receipts as proof of the fraudulent charges.
You must get a replacement EBT card before any stolen funds can be reissued to your account.

Federal rules allow states to replace SNAP benefits stolen between October 1, 2022, and December 20, 2024, due to phishing, skimming, or card cloning. In Hawaii, you must report the theft within 30 days of its discovery and submit the claim form within the next 10 days. Approved claims will reimburse the lesser of the amount stolen or two months' worth of your household's benefits. This replacement process also applies to stolen TANF Financial Assistance and other supportive-service funds.

Other Common Issues with EBT Cards and How to Resolve Them

From a damaged card to a forgotten PIN, several common issues can interrupt your access to benefits. Knowing the right steps to take can help you resolve these problems quickly and get back to what matters most.

Card Won't Swipe or Chip Is Unreadable

A Kokua card can easily become demagnetized or damaged by the heat, sand, and saltwater common across the islands. When the magnetic stripe or chip is cracked or bent, point-of-sale terminals cannot read the card, preventing you from making purchases.

Call the Hawaiʻi EBT Customer Service line at 1-888-328-4292 to request a free replacement. Your old card is automatically disabled when the new one is issued.
While waiting for your new card, you can check your balance online or through Benny and plan purchases with other household members who have their own cards.

Forgotten or Locked PIN

If you enter the wrong Personal Identification Number (PIN) four times, your card will be locked until after midnight. Some ATMs may even keep the card after repeated incorrect entries, requiring you to get a replacement.

You can reset your PIN anytime at ebtEDGE.com, through the ebtEDGE mobile app, or by calling the customer service line and following the prompts.
Choose four numbers that are meaningful to you but difficult for others to guess. Avoid using birth years or repeating digits.
If an ATM keeps your card, call customer service immediately to report it and request a replacement.

Benefits Are Missing or Arrive Late

Hawaii loads benefits on a fixed schedule. Households with a last name beginning with A-I receive them on the 3rd of the month, while those with a last name from J-Z receive them on the 5th.

However, delays can happen. Some households have seen benefits arrive late due to missed six-month or annual eligibility reviews. High processing backlogs at the Department of Human Services, sometimes caused by record application volume, can also push the deposit date back.

Always check your balance using your last store receipt, the phone line, ebtEDGE, or Benny before you go shopping.
If your balance is zero after your scheduled deposit date, call the Public Assistance Information Line at 855-643-1543 or contact your local processing center to check your case status.
Keep your mailing address current with the agency and promptly return your six-month review form to prevent an automatic hold on your account.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your funds is a smart way to manage your budget and prevent shortages when you need support the most.

This guide details how to check your EBT balance in Hawaii, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Hawaii

You can find your current SNAP and EBT Cash funds in several ways. Hawaii cardholders can check their most recent grocery receipt, use a mobile app, log in to the official ebtEDGE website, call the 24-hour customer service hotline, or use an ATM or point-of-sale terminal at a store.

1. Check Your Last Store Receipt

Every time you use your Hawaii EBT card, the point-of-sale machine prints your remaining funds on the receipt.

Make a purchase with your EBT card.
Take the receipt from the cashier or self-checkout machine.
Look for “SNAP Balance” and “Cash Balance” printed near the bottom.

2. Use The Benny Mobile App

The Benny app lets you see your current SNAP and EBT Cash funds instantly on your phone.

Download Benny from the Apple App Store or Google Play.
Open the app and sign up with your phone number or email address.
Enter your ZIP code and link your card by providing the 16-digit EBT number.
Your live SNAP and EBT Cash balances will appear on the main screen.

Benny also provides automatic EBT-eligible cashback at many stores, including Walmart, Costco, and Walgreens. You can find these offers in the app’s “Deals” tab.

3. Log In To The ebtEDGE Website

Hawaii’s Department of Human Services provides an online portal at ebtEDGE.com where you can manage your account. This is the official EBT website for Hawaii.

Go to the ebtEDGE website and choose “Cardholder Login.”
Pick “Hawaii” from the state drop-down list.
Enter your 16-digit EBT card number to log in.
Your SNAP and EBT Cash funds are displayed at the top of the page. You can also view your transaction history.

4. Call The 24-Hour Customer Service Line

You can call the automated phone line anytime at 1-888-328-4292 (TTY 1-800-855-2880) to hear your balance. Support is available in multiple languages, including Tagalog, Ilokano, and Japanese.

Call 1-888-328-4292.
Select your language or press “0” to speak with an interpreter.
Enter your 16-digit card number followed by your 4-digit PIN when prompted.
An automated voice will read your current SNAP and EBT Cash amounts.

5. Use An ATM Or Point-Of-Sale (POS) Terminal

You can perform a balance inquiry at any ATM that accepts Quest or Plus network cards, though this will only show your EBT Cash funds. To check your SNAP funds for free, use a point-of-sale (POS) machine at a grocery store.

To find a fee-free machine, you can use the ATM locator in your ebtEDGE account or check the Allpoint ATM locator.

Insert your EBT card at an ATM or swipe it at a store’s POS terminal.
Choose the “Balance Inquiry” option.
Enter your PIN to see your available funds on the screen.

Since ATMs only display your EBT Cash account, you can check your SNAP funds by using the Benny app or logging into the ebtEDGE website.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Hawaii. These scams can take many forms, from deceptive texts to fraudulent phone calls. Recognizing these threats is the first step toward protecting your benefits and taking action on time.

How EBT Benefits Are Stolen

Thieves use several sophisticated methods to gain unauthorized access to EBT funds. A common tactic is "smishing," where criminals send text messages with fake "HI-EBT" links or callback numbers to steal your login details. Another method is "vishing," where scammers spoof the official customer service line, tricking you into entering your card number.

Card-skimming is another significant threat. Thieves place hidden devices on ATM or store payment terminals to copy your card's magnetic stripe and record your PIN as you type it. These devices can be hard to spot, making it important to check terminals for loose or misaligned parts before use.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must report the fraud immediately to begin the replacement process. Here are the steps to file a claim:

Report the theft by calling the Public Assistance Information Line (PAIS) at 1-855-643-1643 and stating you need to "replace stolen benefits," or by visiting any DHS Processing Center in person.
Complete and submit the required claim form (DHS-1009) along with transaction printouts or receipts as proof of the fraudulent charges.
You must get a replacement EBT card before any stolen funds can be reissued to your account.

Federal rules allow states to replace SNAP benefits stolen between October 1, 2022, and December 20, 2024, due to phishing, skimming, or card cloning. In Hawaii, you must report the theft within 30 days of its discovery and submit the claim form within the next 10 days. Approved claims will reimburse the lesser of the amount stolen or two months' worth of your household's benefits. This replacement process also applies to stolen TANF Financial Assistance and other supportive-service funds.

Other Common Issues with EBT Cards and How to Resolve Them

From a damaged card to a forgotten PIN, several common issues can interrupt your access to benefits. Knowing the right steps to take can help you resolve these problems quickly and get back to what matters most.

Card Won't Swipe or Chip Is Unreadable

A Kokua card can easily become demagnetized or damaged by the heat, sand, and saltwater common across the islands. When the magnetic stripe or chip is cracked or bent, point-of-sale terminals cannot read the card, preventing you from making purchases.

Call the Hawaiʻi EBT Customer Service line at 1-888-328-4292 to request a free replacement. Your old card is automatically disabled when the new one is issued.
While waiting for your new card, you can check your balance online or through Benny and plan purchases with other household members who have their own cards.

Forgotten or Locked PIN

If you enter the wrong Personal Identification Number (PIN) four times, your card will be locked until after midnight. Some ATMs may even keep the card after repeated incorrect entries, requiring you to get a replacement.

You can reset your PIN anytime at ebtEDGE.com, through the ebtEDGE mobile app, or by calling the customer service line and following the prompts.
Choose four numbers that are meaningful to you but difficult for others to guess. Avoid using birth years or repeating digits.
If an ATM keeps your card, call customer service immediately to report it and request a replacement.

Benefits Are Missing or Arrive Late

Hawaii loads benefits on a fixed schedule. Households with a last name beginning with A-I receive them on the 3rd of the month, while those with a last name from J-Z receive them on the 5th.

However, delays can happen. Some households have seen benefits arrive late due to missed six-month or annual eligibility reviews. High processing backlogs at the Department of Human Services, sometimes caused by record application volume, can also push the deposit date back.

Always check your balance using your last store receipt, the phone line, ebtEDGE, or Benny before you go shopping.
If your balance is zero after your scheduled deposit date, call the Public Assistance Information Line at 855-643-1543 or contact your local processing center to check your case status.
Keep your mailing address current with the agency and promptly return your six-month review form to prevent an automatic hold on your account.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your funds is a smart way to manage your budget and prevent shortages when you need support the most.

This guide details how to check your EBT balance in Hawaii, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Hawaii

You can find your current SNAP and EBT Cash funds in several ways. Hawaii cardholders can check their most recent grocery receipt, use a mobile app, log in to the official ebtEDGE website, call the 24-hour customer service hotline, or use an ATM or point-of-sale terminal at a store.

1. Check Your Last Store Receipt

Every time you use your Hawaii EBT card, the point-of-sale machine prints your remaining funds on the receipt.

Make a purchase with your EBT card.
Take the receipt from the cashier or self-checkout machine.
Look for “SNAP Balance” and “Cash Balance” printed near the bottom.

2. Use The Benny Mobile App

The Benny app lets you see your current SNAP and EBT Cash funds instantly on your phone.

Download Benny from the Apple App Store or Google Play.
Open the app and sign up with your phone number or email address.
Enter your ZIP code and link your card by providing the 16-digit EBT number.
Your live SNAP and EBT Cash balances will appear on the main screen.

Benny also provides automatic EBT-eligible cashback at many stores, including Walmart, Costco, and Walgreens. You can find these offers in the app’s “Deals” tab.

3. Log In To The ebtEDGE Website

Hawaii’s Department of Human Services provides an online portal at ebtEDGE.com where you can manage your account. This is the official EBT website for Hawaii.

Go to the ebtEDGE website and choose “Cardholder Login.”
Pick “Hawaii” from the state drop-down list.
Enter your 16-digit EBT card number to log in.
Your SNAP and EBT Cash funds are displayed at the top of the page. You can also view your transaction history.

4. Call The 24-Hour Customer Service Line

You can call the automated phone line anytime at 1-888-328-4292 (TTY 1-800-855-2880) to hear your balance. Support is available in multiple languages, including Tagalog, Ilokano, and Japanese.

Call 1-888-328-4292.
Select your language or press “0” to speak with an interpreter.
Enter your 16-digit card number followed by your 4-digit PIN when prompted.
An automated voice will read your current SNAP and EBT Cash amounts.

5. Use An ATM Or Point-Of-Sale (POS) Terminal

You can perform a balance inquiry at any ATM that accepts Quest or Plus network cards, though this will only show your EBT Cash funds. To check your SNAP funds for free, use a point-of-sale (POS) machine at a grocery store.

To find a fee-free machine, you can use the ATM locator in your ebtEDGE account or check the Allpoint ATM locator.

Insert your EBT card at an ATM or swipe it at a store’s POS terminal.
Choose the “Balance Inquiry” option.
Enter your PIN to see your available funds on the screen.

Since ATMs only display your EBT Cash account, you can check your SNAP funds by using the Benny app or logging into the ebtEDGE website.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Hawaii. These scams can take many forms, from deceptive texts to fraudulent phone calls. Recognizing these threats is the first step toward protecting your benefits and taking action on time.

How EBT Benefits Are Stolen

Thieves use several sophisticated methods to gain unauthorized access to EBT funds. A common tactic is "smishing," where criminals send text messages with fake "HI-EBT" links or callback numbers to steal your login details. Another method is "vishing," where scammers spoof the official customer service line, tricking you into entering your card number.

Card-skimming is another significant threat. Thieves place hidden devices on ATM or store payment terminals to copy your card's magnetic stripe and record your PIN as you type it. These devices can be hard to spot, making it important to check terminals for loose or misaligned parts before use.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must report the fraud immediately to begin the replacement process. Here are the steps to file a claim:

Report the theft by calling the Public Assistance Information Line (PAIS) at 1-855-643-1643 and stating you need to "replace stolen benefits," or by visiting any DHS Processing Center in person.
Complete and submit the required claim form (DHS-1009) along with transaction printouts or receipts as proof of the fraudulent charges.
You must get a replacement EBT card before any stolen funds can be reissued to your account.

Federal rules allow states to replace SNAP benefits stolen between October 1, 2022, and December 20, 2024, due to phishing, skimming, or card cloning. In Hawaii, you must report the theft within 30 days of its discovery and submit the claim form within the next 10 days. Approved claims will reimburse the lesser of the amount stolen or two months' worth of your household's benefits. This replacement process also applies to stolen TANF Financial Assistance and other supportive-service funds.

Other Common Issues with EBT Cards and How to Resolve Them

From a damaged card to a forgotten PIN, several common issues can interrupt your access to benefits. Knowing the right steps to take can help you resolve these problems quickly and get back to what matters most.

Card Won't Swipe or Chip Is Unreadable

A Kokua card can easily become demagnetized or damaged by the heat, sand, and saltwater common across the islands. When the magnetic stripe or chip is cracked or bent, point-of-sale terminals cannot read the card, preventing you from making purchases.

Call the Hawaiʻi EBT Customer Service line at 1-888-328-4292 to request a free replacement. Your old card is automatically disabled when the new one is issued.
While waiting for your new card, you can check your balance online or through Benny and plan purchases with other household members who have their own cards.

Forgotten or Locked PIN

If you enter the wrong Personal Identification Number (PIN) four times, your card will be locked until after midnight. Some ATMs may even keep the card after repeated incorrect entries, requiring you to get a replacement.

You can reset your PIN anytime at ebtEDGE.com, through the ebtEDGE mobile app, or by calling the customer service line and following the prompts.
Choose four numbers that are meaningful to you but difficult for others to guess. Avoid using birth years or repeating digits.
If an ATM keeps your card, call customer service immediately to report it and request a replacement.

Benefits Are Missing or Arrive Late

Hawaii loads benefits on a fixed schedule. Households with a last name beginning with A-I receive them on the 3rd of the month, while those with a last name from J-Z receive them on the 5th.

However, delays can happen. Some households have seen benefits arrive late due to missed six-month or annual eligibility reviews. High processing backlogs at the Department of Human Services, sometimes caused by record application volume, can also push the deposit date back.

Always check your balance using your last store receipt, the phone line, ebtEDGE, or Benny before you go shopping.
If your balance is zero after your scheduled deposit date, call the Public Assistance Information Line at 855-643-1543 or contact your local processing center to check your case status.
Keep your mailing address current with the agency and promptly return your six-month review form to prevent an automatic hold on your account.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your funds is a smart way to manage your budget and prevent shortages when you need support the most.

This guide details how to check your EBT balance in Hawaii, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Hawaii

You can find your current SNAP and EBT Cash funds in several ways. Hawaii cardholders can check their most recent grocery receipt, use a mobile app, log in to the official ebtEDGE website, call the 24-hour customer service hotline, or use an ATM or point-of-sale terminal at a store.

1. Check Your Last Store Receipt

Every time you use your Hawaii EBT card, the point-of-sale machine prints your remaining funds on the receipt.

Make a purchase with your EBT card.
Take the receipt from the cashier or self-checkout machine.
Look for “SNAP Balance” and “Cash Balance” printed near the bottom.

2. Use The Benny Mobile App

The Benny app lets you see your current SNAP and EBT Cash funds instantly on your phone.

Download Benny from the Apple App Store or Google Play.
Open the app and sign up with your phone number or email address.
Enter your ZIP code and link your card by providing the 16-digit EBT number.
Your live SNAP and EBT Cash balances will appear on the main screen.

Benny also provides automatic EBT-eligible cashback at many stores, including Walmart, Costco, and Walgreens. You can find these offers in the app’s “Deals” tab.

3. Log In To The ebtEDGE Website

Hawaii’s Department of Human Services provides an online portal at ebtEDGE.com where you can manage your account. This is the official EBT website for Hawaii.

Go to the ebtEDGE website and choose “Cardholder Login.”
Pick “Hawaii” from the state drop-down list.
Enter your 16-digit EBT card number to log in.
Your SNAP and EBT Cash funds are displayed at the top of the page. You can also view your transaction history.

4. Call The 24-Hour Customer Service Line

You can call the automated phone line anytime at 1-888-328-4292 (TTY 1-800-855-2880) to hear your balance. Support is available in multiple languages, including Tagalog, Ilokano, and Japanese.

Call 1-888-328-4292.
Select your language or press “0” to speak with an interpreter.
Enter your 16-digit card number followed by your 4-digit PIN when prompted.
An automated voice will read your current SNAP and EBT Cash amounts.

5. Use An ATM Or Point-Of-Sale (POS) Terminal

You can perform a balance inquiry at any ATM that accepts Quest or Plus network cards, though this will only show your EBT Cash funds. To check your SNAP funds for free, use a point-of-sale (POS) machine at a grocery store.

To find a fee-free machine, you can use the ATM locator in your ebtEDGE account or check the Allpoint ATM locator.

Insert your EBT card at an ATM or swipe it at a store’s POS terminal.
Choose the “Balance Inquiry” option.
Enter your PIN to see your available funds on the screen.

Since ATMs only display your EBT Cash account, you can check your SNAP funds by using the Benny app or logging into the ebtEDGE website.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Hawaii. These scams can take many forms, from deceptive texts to fraudulent phone calls. Recognizing these threats is the first step toward protecting your benefits and taking action on time.

How EBT Benefits Are Stolen

Thieves use several sophisticated methods to gain unauthorized access to EBT funds. A common tactic is "smishing," where criminals send text messages with fake "HI-EBT" links or callback numbers to steal your login details. Another method is "vishing," where scammers spoof the official customer service line, tricking you into entering your card number.

Card-skimming is another significant threat. Thieves place hidden devices on ATM or store payment terminals to copy your card's magnetic stripe and record your PIN as you type it. These devices can be hard to spot, making it important to check terminals for loose or misaligned parts before use.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must report the fraud immediately to begin the replacement process. Here are the steps to file a claim:

Report the theft by calling the Public Assistance Information Line (PAIS) at 1-855-643-1643 and stating you need to "replace stolen benefits," or by visiting any DHS Processing Center in person.
Complete and submit the required claim form (DHS-1009) along with transaction printouts or receipts as proof of the fraudulent charges.
You must get a replacement EBT card before any stolen funds can be reissued to your account.

Federal rules allow states to replace SNAP benefits stolen between October 1, 2022, and December 20, 2024, due to phishing, skimming, or card cloning. In Hawaii, you must report the theft within 30 days of its discovery and submit the claim form within the next 10 days. Approved claims will reimburse the lesser of the amount stolen or two months' worth of your household's benefits. This replacement process also applies to stolen TANF Financial Assistance and other supportive-service funds.

Other Common Issues with EBT Cards and How to Resolve Them

From a damaged card to a forgotten PIN, several common issues can interrupt your access to benefits. Knowing the right steps to take can help you resolve these problems quickly and get back to what matters most.

Card Won't Swipe or Chip Is Unreadable

A Kokua card can easily become demagnetized or damaged by the heat, sand, and saltwater common across the islands. When the magnetic stripe or chip is cracked or bent, point-of-sale terminals cannot read the card, preventing you from making purchases.

Call the Hawaiʻi EBT Customer Service line at 1-888-328-4292 to request a free replacement. Your old card is automatically disabled when the new one is issued.
While waiting for your new card, you can check your balance online or through Benny and plan purchases with other household members who have their own cards.

Forgotten or Locked PIN

If you enter the wrong Personal Identification Number (PIN) four times, your card will be locked until after midnight. Some ATMs may even keep the card after repeated incorrect entries, requiring you to get a replacement.

You can reset your PIN anytime at ebtEDGE.com, through the ebtEDGE mobile app, or by calling the customer service line and following the prompts.
Choose four numbers that are meaningful to you but difficult for others to guess. Avoid using birth years or repeating digits.
If an ATM keeps your card, call customer service immediately to report it and request a replacement.

Benefits Are Missing or Arrive Late

Hawaii loads benefits on a fixed schedule. Households with a last name beginning with A-I receive them on the 3rd of the month, while those with a last name from J-Z receive them on the 5th.

However, delays can happen. Some households have seen benefits arrive late due to missed six-month or annual eligibility reviews. High processing backlogs at the Department of Human Services, sometimes caused by record application volume, can also push the deposit date back.

Always check your balance using your last store receipt, the phone line, ebtEDGE, or Benny before you go shopping.
If your balance is zero after your scheduled deposit date, call the Public Assistance Information Line at 855-643-1543 or contact your local processing center to check your case status.
Keep your mailing address current with the agency and promptly return your six-month review form to prevent an automatic hold on your account.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your funds is a smart way to manage your budget and prevent shortages when you need support the most.

This guide details how to check your EBT balance in Hawaii, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Hawaii

You can find your current SNAP and EBT Cash funds in several ways. Hawaii cardholders can check their most recent grocery receipt, use a mobile app, log in to the official ebtEDGE website, call the 24-hour customer service hotline, or use an ATM or point-of-sale terminal at a store.

1. Check Your Last Store Receipt

Every time you use your Hawaii EBT card, the point-of-sale machine prints your remaining funds on the receipt.

Make a purchase with your EBT card.
Take the receipt from the cashier or self-checkout machine.
Look for “SNAP Balance” and “Cash Balance” printed near the bottom.

2. Use The Benny Mobile App

The Benny app lets you see your current SNAP and EBT Cash funds instantly on your phone.

Download Benny from the Apple App Store or Google Play.
Open the app and sign up with your phone number or email address.
Enter your ZIP code and link your card by providing the 16-digit EBT number.
Your live SNAP and EBT Cash balances will appear on the main screen.

Benny also provides automatic EBT-eligible cashback at many stores, including Walmart, Costco, and Walgreens. You can find these offers in the app’s “Deals” tab.

3. Log In To The ebtEDGE Website

Hawaii’s Department of Human Services provides an online portal at ebtEDGE.com where you can manage your account. This is the official EBT website for Hawaii.

Go to the ebtEDGE website and choose “Cardholder Login.”
Pick “Hawaii” from the state drop-down list.
Enter your 16-digit EBT card number to log in.
Your SNAP and EBT Cash funds are displayed at the top of the page. You can also view your transaction history.

4. Call The 24-Hour Customer Service Line

You can call the automated phone line anytime at 1-888-328-4292 (TTY 1-800-855-2880) to hear your balance. Support is available in multiple languages, including Tagalog, Ilokano, and Japanese.

Call 1-888-328-4292.
Select your language or press “0” to speak with an interpreter.
Enter your 16-digit card number followed by your 4-digit PIN when prompted.
An automated voice will read your current SNAP and EBT Cash amounts.

5. Use An ATM Or Point-Of-Sale (POS) Terminal

You can perform a balance inquiry at any ATM that accepts Quest or Plus network cards, though this will only show your EBT Cash funds. To check your SNAP funds for free, use a point-of-sale (POS) machine at a grocery store.

To find a fee-free machine, you can use the ATM locator in your ebtEDGE account or check the Allpoint ATM locator.

Insert your EBT card at an ATM or swipe it at a store’s POS terminal.
Choose the “Balance Inquiry” option.
Enter your PIN to see your available funds on the screen.

Since ATMs only display your EBT Cash account, you can check your SNAP funds by using the Benny app or logging into the ebtEDGE website.

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How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Hawaii. These scams can take many forms, from deceptive texts to fraudulent phone calls. Recognizing these threats is the first step toward protecting your benefits and taking action on time.

How EBT Benefits Are Stolen

Thieves use several sophisticated methods to gain unauthorized access to EBT funds. A common tactic is "smishing," where criminals send text messages with fake "HI-EBT" links or callback numbers to steal your login details. Another method is "vishing," where scammers spoof the official customer service line, tricking you into entering your card number.

Card-skimming is another significant threat. Thieves place hidden devices on ATM or store payment terminals to copy your card's magnetic stripe and record your PIN as you type it. These devices can be hard to spot, making it important to check terminals for loose or misaligned parts before use.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must report the fraud immediately to begin the replacement process. Here are the steps to file a claim:

Report the theft by calling the Public Assistance Information Line (PAIS) at 1-855-643-1643 and stating you need to "replace stolen benefits," or by visiting any DHS Processing Center in person.
Complete and submit the required claim form (DHS-1009) along with transaction printouts or receipts as proof of the fraudulent charges.
You must get a replacement EBT card before any stolen funds can be reissued to your account.

Federal rules allow states to replace SNAP benefits stolen between October 1, 2022, and December 20, 2024, due to phishing, skimming, or card cloning. In Hawaii, you must report the theft within 30 days of its discovery and submit the claim form within the next 10 days. Approved claims will reimburse the lesser of the amount stolen or two months' worth of your household's benefits. This replacement process also applies to stolen TANF Financial Assistance and other supportive-service funds.

Other Common Issues with EBT Cards and How to Resolve Them

From a damaged card to a forgotten PIN, several common issues can interrupt your access to benefits. Knowing the right steps to take can help you resolve these problems quickly and get back to what matters most.

Card Won't Swipe or Chip Is Unreadable

A Kokua card can easily become demagnetized or damaged by the heat, sand, and saltwater common across the islands. When the magnetic stripe or chip is cracked or bent, point-of-sale terminals cannot read the card, preventing you from making purchases.

Call the Hawaiʻi EBT Customer Service line at 1-888-328-4292 to request a free replacement. Your old card is automatically disabled when the new one is issued.
While waiting for your new card, you can check your balance online or through Benny and plan purchases with other household members who have their own cards.

Forgotten or Locked PIN

If you enter the wrong Personal Identification Number (PIN) four times, your card will be locked until after midnight. Some ATMs may even keep the card after repeated incorrect entries, requiring you to get a replacement.

You can reset your PIN anytime at ebtEDGE.com, through the ebtEDGE mobile app, or by calling the customer service line and following the prompts.
Choose four numbers that are meaningful to you but difficult for others to guess. Avoid using birth years or repeating digits.
If an ATM keeps your card, call customer service immediately to report it and request a replacement.

Benefits Are Missing or Arrive Late

Hawaii loads benefits on a fixed schedule. Households with a last name beginning with A-I receive them on the 3rd of the month, while those with a last name from J-Z receive them on the 5th.

However, delays can happen. Some households have seen benefits arrive late due to missed six-month or annual eligibility reviews. High processing backlogs at the Department of Human Services, sometimes caused by record application volume, can also push the deposit date back.

Always check your balance using your last store receipt, the phone line, ebtEDGE, or Benny before you go shopping.
If your balance is zero after your scheduled deposit date, call the Public Assistance Information Line at 855-643-1543 or contact your local processing center to check your case status.
Keep your mailing address current with the agency and promptly return your six-month review form to prevent an automatic hold on your account.

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Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.