Colorado EBT Customer Service: How to Get Help & Common Issues
Contact Colorado EBT customer service to fix a lost card, forgotten PIN, missing benefits, or suspicious charges.
Apr 3, 2025

Rishi Ahuja

Colorado EBT Customer Service: How to Get Help & Common Issues
Contact Colorado EBT customer service to fix a lost card, forgotten PIN, missing benefits, or suspicious charges.
Apr 3, 2025

Rishi Ahuja

Colorado EBT Customer Service: How to Get Help & Common Issues
Contact Colorado EBT customer service to fix a lost card, forgotten PIN, missing benefits, or suspicious charges.
Apr 3, 2025

Rishi Ahuja

Colorado EBT Customer Service: How to Get Help & Common Issues
Contact Colorado EBT customer service to fix a lost card, forgotten PIN, missing benefits, or suspicious charges.
Apr 3, 2025

Rishi Ahuja

Colorado EBT Customer Service: How to Get Help & Common Issues
Contact Colorado EBT customer service to fix a lost card, forgotten PIN, missing benefits, or suspicious charges.
Apr 3, 2025

Rishi Ahuja

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Managing your Colorado EBT benefits should be a simple process. This guide offers clear, step-by-step instructions for reaching EBT customer service and handling common problems like a lost card, a forgotten PIN, or a suspicious transaction on your account.
How to Contact EBT Customer Service in Colorado
You can reach Colorado's EBT customer service through several different channels for assistance.
Phone: For most issues, call the toll-free EBT Customer Service line at 1-888-328-2656. This automated line is available 24/7, with live agents accessible Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time. A TTY/TDD line is also available at 1-800-659-2656 for those who are deaf or hard of hearing.
Email: Colorado does not provide a public email address for EBT customer service. For all inquiries, including questions about your balance, benefits, or potential fraud, you should use the main phone number.
Mail: For official correspondence or to submit documents, you can send mail to the Colorado Department of Human Services at Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.
In-Person: To get help face-to-face, you can visit your local county human services office. You can find the nearest location by using the state's SNAP office locator or by dialing 211 within Colorado for assistance.
Multi-Lingual Support
The Colorado EBT customer service line provides interpreter services. While Spanish, Vietnamese, and Chinese are commonly requested, other languages are available upon request. Simply stay on the line and tell the agent which language you need when they answer your call.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
While the EBT system is designed to be straightforward, you might occasionally encounter issues with your card or benefits. Most problems have clear solutions, and knowing the right steps can help you resolve them quickly and protect your funds.
Lost, Stolen, or Damaged EBT Card
If your card is gone or broken, acting fast is the best way to protect your benefits. You should immediately freeze your card to prevent anyone else from using it. You can then request a replacement card by phone or in person.
Freeze the card instantly using the ebtEDGE mobile app or the Cardholder Portal. This action blocks all new purchases, PIN changes, and ATM withdrawals.
Call Colorado EBT Customer Service at 1-888-328-2656 or TTY 1-800-659-2656. Follow the prompts to report the card lost and order a replacement.
Review your recent transactions in the ebtEDGE app. Note any unauthorized charges to dispute with the customer service agent.
If you need a card immediately, you can get an in-person replacement at your county human services office.
Forgotten, Blocked, or Compromised PIN
Your PIN is your primary defense against unauthorized use. If you forget it, enter it incorrectly too many times, or suspect someone else knows it, you should change it right away. Creating a strong, unique PIN is a simple but effective security measure.
Change your PIN through the ebtEDGE app, the Cardholder Portal, or by calling the customer service number and selecting the “PIN change” option.
Choose a four-digit number that is not easy to guess, like your birth year or address. Avoid simple sequences like 1111 or 1234.
If your card is locked from too many incorrect attempts, you must wait 24 hours before trying again with the new PIN.
To reduce fraud risk, consider changing your PIN just before your benefits are deposited each month.
Suspicious Transactions or Possible Fraud
If you notice transactions you did not make, treat it as an emergency. Freezing your card and changing your PIN are the first steps to stop further fraudulent activity. Reporting the issue promptly is necessary for any potential benefit recovery.
Immediately freeze your card through the ebtEDGE app or portal, or call customer service to have them lock it.
Change your PIN while you are on the phone with an agent or through the app.
Ask the agent to flag the disputed transactions and provide you with an investigation case number.
File a police report and notify your county human services office, keeping copies of all documents for your records.
Monthly Benefits Missing or Late
If your benefits don't appear on the expected day, there could be a few reasons. It might be a simple delay due to a holiday, or there could be an issue with your case that needs attention. Checking your status is the first step.
Compare your expected deposit date with Colorado’s EBT deposit schedule, remembering that weekends and holidays can cause delays.
Confirm whether funds have arrived by using a tool to check your EBT balance, such as the ebtEDGE app or the free Benny app.
Log in to the Colorado PEAK portal or check recent mail for any notices about recertification or requests for documents that could be holding up your payment.
Contact your county office for updates on processing times, especially around federal holidays.
Benefits Removed After 274 Days of Inactivity
SNAP benefits do not stay on your card forever. If you do not use your EBT card for 274 consecutive days (about nine months), federal rules require that the benefits be permanently removed from your account. This process is known as benefit aging.
Regularly review the “benefit aging” section in the ebtEDGE portal to track how long funds have been on your card.
Make a small purchase at least once every few months to keep your account active and prevent your benefits from expiring.
If a large balance disappears unexpectedly, call customer service to confirm if it was due to inactivity or another issue.
If an emergency like a long hospitalization prevents you from using your card, contact your county office in writing to ask about any possible hardship options.
Manage Your EBT Benefits and Get Cashback with Benny
With the free Benny app, you can track your EBT balance and earn cash back on eligible purchases from retailers like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt to get cashback for SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Managing your Colorado EBT benefits should be a simple process. This guide offers clear, step-by-step instructions for reaching EBT customer service and handling common problems like a lost card, a forgotten PIN, or a suspicious transaction on your account.
How to Contact EBT Customer Service in Colorado
You can reach Colorado's EBT customer service through several different channels for assistance.
Phone: For most issues, call the toll-free EBT Customer Service line at 1-888-328-2656. This automated line is available 24/7, with live agents accessible Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time. A TTY/TDD line is also available at 1-800-659-2656 for those who are deaf or hard of hearing.
Email: Colorado does not provide a public email address for EBT customer service. For all inquiries, including questions about your balance, benefits, or potential fraud, you should use the main phone number.
Mail: For official correspondence or to submit documents, you can send mail to the Colorado Department of Human Services at Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.
In-Person: To get help face-to-face, you can visit your local county human services office. You can find the nearest location by using the state's SNAP office locator or by dialing 211 within Colorado for assistance.
Multi-Lingual Support
The Colorado EBT customer service line provides interpreter services. While Spanish, Vietnamese, and Chinese are commonly requested, other languages are available upon request. Simply stay on the line and tell the agent which language you need when they answer your call.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
While the EBT system is designed to be straightforward, you might occasionally encounter issues with your card or benefits. Most problems have clear solutions, and knowing the right steps can help you resolve them quickly and protect your funds.
Lost, Stolen, or Damaged EBT Card
If your card is gone or broken, acting fast is the best way to protect your benefits. You should immediately freeze your card to prevent anyone else from using it. You can then request a replacement card by phone or in person.
Freeze the card instantly using the ebtEDGE mobile app or the Cardholder Portal. This action blocks all new purchases, PIN changes, and ATM withdrawals.
Call Colorado EBT Customer Service at 1-888-328-2656 or TTY 1-800-659-2656. Follow the prompts to report the card lost and order a replacement.
Review your recent transactions in the ebtEDGE app. Note any unauthorized charges to dispute with the customer service agent.
If you need a card immediately, you can get an in-person replacement at your county human services office.
Forgotten, Blocked, or Compromised PIN
Your PIN is your primary defense against unauthorized use. If you forget it, enter it incorrectly too many times, or suspect someone else knows it, you should change it right away. Creating a strong, unique PIN is a simple but effective security measure.
Change your PIN through the ebtEDGE app, the Cardholder Portal, or by calling the customer service number and selecting the “PIN change” option.
Choose a four-digit number that is not easy to guess, like your birth year or address. Avoid simple sequences like 1111 or 1234.
If your card is locked from too many incorrect attempts, you must wait 24 hours before trying again with the new PIN.
To reduce fraud risk, consider changing your PIN just before your benefits are deposited each month.
Suspicious Transactions or Possible Fraud
If you notice transactions you did not make, treat it as an emergency. Freezing your card and changing your PIN are the first steps to stop further fraudulent activity. Reporting the issue promptly is necessary for any potential benefit recovery.
Immediately freeze your card through the ebtEDGE app or portal, or call customer service to have them lock it.
Change your PIN while you are on the phone with an agent or through the app.
Ask the agent to flag the disputed transactions and provide you with an investigation case number.
File a police report and notify your county human services office, keeping copies of all documents for your records.
Monthly Benefits Missing or Late
If your benefits don't appear on the expected day, there could be a few reasons. It might be a simple delay due to a holiday, or there could be an issue with your case that needs attention. Checking your status is the first step.
Compare your expected deposit date with Colorado’s EBT deposit schedule, remembering that weekends and holidays can cause delays.
Confirm whether funds have arrived by using a tool to check your EBT balance, such as the ebtEDGE app or the free Benny app.
Log in to the Colorado PEAK portal or check recent mail for any notices about recertification or requests for documents that could be holding up your payment.
Contact your county office for updates on processing times, especially around federal holidays.
Benefits Removed After 274 Days of Inactivity
SNAP benefits do not stay on your card forever. If you do not use your EBT card for 274 consecutive days (about nine months), federal rules require that the benefits be permanently removed from your account. This process is known as benefit aging.
Regularly review the “benefit aging” section in the ebtEDGE portal to track how long funds have been on your card.
Make a small purchase at least once every few months to keep your account active and prevent your benefits from expiring.
If a large balance disappears unexpectedly, call customer service to confirm if it was due to inactivity or another issue.
If an emergency like a long hospitalization prevents you from using your card, contact your county office in writing to ask about any possible hardship options.
Manage Your EBT Benefits and Get Cashback with Benny
With the free Benny app, you can track your EBT balance and earn cash back on eligible purchases from retailers like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt to get cashback for SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Managing your Colorado EBT benefits should be a simple process. This guide offers clear, step-by-step instructions for reaching EBT customer service and handling common problems like a lost card, a forgotten PIN, or a suspicious transaction on your account.
How to Contact EBT Customer Service in Colorado
You can reach Colorado's EBT customer service through several different channels for assistance.
Phone: For most issues, call the toll-free EBT Customer Service line at 1-888-328-2656. This automated line is available 24/7, with live agents accessible Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time. A TTY/TDD line is also available at 1-800-659-2656 for those who are deaf or hard of hearing.
Email: Colorado does not provide a public email address for EBT customer service. For all inquiries, including questions about your balance, benefits, or potential fraud, you should use the main phone number.
Mail: For official correspondence or to submit documents, you can send mail to the Colorado Department of Human Services at Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.
In-Person: To get help face-to-face, you can visit your local county human services office. You can find the nearest location by using the state's SNAP office locator or by dialing 211 within Colorado for assistance.
Multi-Lingual Support
The Colorado EBT customer service line provides interpreter services. While Spanish, Vietnamese, and Chinese are commonly requested, other languages are available upon request. Simply stay on the line and tell the agent which language you need when they answer your call.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
While the EBT system is designed to be straightforward, you might occasionally encounter issues with your card or benefits. Most problems have clear solutions, and knowing the right steps can help you resolve them quickly and protect your funds.
Lost, Stolen, or Damaged EBT Card
If your card is gone or broken, acting fast is the best way to protect your benefits. You should immediately freeze your card to prevent anyone else from using it. You can then request a replacement card by phone or in person.
Freeze the card instantly using the ebtEDGE mobile app or the Cardholder Portal. This action blocks all new purchases, PIN changes, and ATM withdrawals.
Call Colorado EBT Customer Service at 1-888-328-2656 or TTY 1-800-659-2656. Follow the prompts to report the card lost and order a replacement.
Review your recent transactions in the ebtEDGE app. Note any unauthorized charges to dispute with the customer service agent.
If you need a card immediately, you can get an in-person replacement at your county human services office.
Forgotten, Blocked, or Compromised PIN
Your PIN is your primary defense against unauthorized use. If you forget it, enter it incorrectly too many times, or suspect someone else knows it, you should change it right away. Creating a strong, unique PIN is a simple but effective security measure.
Change your PIN through the ebtEDGE app, the Cardholder Portal, or by calling the customer service number and selecting the “PIN change” option.
Choose a four-digit number that is not easy to guess, like your birth year or address. Avoid simple sequences like 1111 or 1234.
If your card is locked from too many incorrect attempts, you must wait 24 hours before trying again with the new PIN.
To reduce fraud risk, consider changing your PIN just before your benefits are deposited each month.
Suspicious Transactions or Possible Fraud
If you notice transactions you did not make, treat it as an emergency. Freezing your card and changing your PIN are the first steps to stop further fraudulent activity. Reporting the issue promptly is necessary for any potential benefit recovery.
Immediately freeze your card through the ebtEDGE app or portal, or call customer service to have them lock it.
Change your PIN while you are on the phone with an agent or through the app.
Ask the agent to flag the disputed transactions and provide you with an investigation case number.
File a police report and notify your county human services office, keeping copies of all documents for your records.
Monthly Benefits Missing or Late
If your benefits don't appear on the expected day, there could be a few reasons. It might be a simple delay due to a holiday, or there could be an issue with your case that needs attention. Checking your status is the first step.
Compare your expected deposit date with Colorado’s EBT deposit schedule, remembering that weekends and holidays can cause delays.
Confirm whether funds have arrived by using a tool to check your EBT balance, such as the ebtEDGE app or the free Benny app.
Log in to the Colorado PEAK portal or check recent mail for any notices about recertification or requests for documents that could be holding up your payment.
Contact your county office for updates on processing times, especially around federal holidays.
Benefits Removed After 274 Days of Inactivity
SNAP benefits do not stay on your card forever. If you do not use your EBT card for 274 consecutive days (about nine months), federal rules require that the benefits be permanently removed from your account. This process is known as benefit aging.
Regularly review the “benefit aging” section in the ebtEDGE portal to track how long funds have been on your card.
Make a small purchase at least once every few months to keep your account active and prevent your benefits from expiring.
If a large balance disappears unexpectedly, call customer service to confirm if it was due to inactivity or another issue.
If an emergency like a long hospitalization prevents you from using your card, contact your county office in writing to ask about any possible hardship options.
Manage Your EBT Benefits and Get Cashback with Benny
With the free Benny app, you can track your EBT balance and earn cash back on eligible purchases from retailers like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt to get cashback for SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Managing your Colorado EBT benefits should be a simple process. This guide offers clear, step-by-step instructions for reaching EBT customer service and handling common problems like a lost card, a forgotten PIN, or a suspicious transaction on your account.
How to Contact EBT Customer Service in Colorado
You can reach Colorado's EBT customer service through several different channels for assistance.
Phone: For most issues, call the toll-free EBT Customer Service line at 1-888-328-2656. This automated line is available 24/7, with live agents accessible Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time. A TTY/TDD line is also available at 1-800-659-2656 for those who are deaf or hard of hearing.
Email: Colorado does not provide a public email address for EBT customer service. For all inquiries, including questions about your balance, benefits, or potential fraud, you should use the main phone number.
Mail: For official correspondence or to submit documents, you can send mail to the Colorado Department of Human Services at Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.
In-Person: To get help face-to-face, you can visit your local county human services office. You can find the nearest location by using the state's SNAP office locator or by dialing 211 within Colorado for assistance.
Multi-Lingual Support
The Colorado EBT customer service line provides interpreter services. While Spanish, Vietnamese, and Chinese are commonly requested, other languages are available upon request. Simply stay on the line and tell the agent which language you need when they answer your call.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
While the EBT system is designed to be straightforward, you might occasionally encounter issues with your card or benefits. Most problems have clear solutions, and knowing the right steps can help you resolve them quickly and protect your funds.
Lost, Stolen, or Damaged EBT Card
If your card is gone or broken, acting fast is the best way to protect your benefits. You should immediately freeze your card to prevent anyone else from using it. You can then request a replacement card by phone or in person.
Freeze the card instantly using the ebtEDGE mobile app or the Cardholder Portal. This action blocks all new purchases, PIN changes, and ATM withdrawals.
Call Colorado EBT Customer Service at 1-888-328-2656 or TTY 1-800-659-2656. Follow the prompts to report the card lost and order a replacement.
Review your recent transactions in the ebtEDGE app. Note any unauthorized charges to dispute with the customer service agent.
If you need a card immediately, you can get an in-person replacement at your county human services office.
Forgotten, Blocked, or Compromised PIN
Your PIN is your primary defense against unauthorized use. If you forget it, enter it incorrectly too many times, or suspect someone else knows it, you should change it right away. Creating a strong, unique PIN is a simple but effective security measure.
Change your PIN through the ebtEDGE app, the Cardholder Portal, or by calling the customer service number and selecting the “PIN change” option.
Choose a four-digit number that is not easy to guess, like your birth year or address. Avoid simple sequences like 1111 or 1234.
If your card is locked from too many incorrect attempts, you must wait 24 hours before trying again with the new PIN.
To reduce fraud risk, consider changing your PIN just before your benefits are deposited each month.
Suspicious Transactions or Possible Fraud
If you notice transactions you did not make, treat it as an emergency. Freezing your card and changing your PIN are the first steps to stop further fraudulent activity. Reporting the issue promptly is necessary for any potential benefit recovery.
Immediately freeze your card through the ebtEDGE app or portal, or call customer service to have them lock it.
Change your PIN while you are on the phone with an agent or through the app.
Ask the agent to flag the disputed transactions and provide you with an investigation case number.
File a police report and notify your county human services office, keeping copies of all documents for your records.
Monthly Benefits Missing or Late
If your benefits don't appear on the expected day, there could be a few reasons. It might be a simple delay due to a holiday, or there could be an issue with your case that needs attention. Checking your status is the first step.
Compare your expected deposit date with Colorado’s EBT deposit schedule, remembering that weekends and holidays can cause delays.
Confirm whether funds have arrived by using a tool to check your EBT balance, such as the ebtEDGE app or the free Benny app.
Log in to the Colorado PEAK portal or check recent mail for any notices about recertification or requests for documents that could be holding up your payment.
Contact your county office for updates on processing times, especially around federal holidays.
Benefits Removed After 274 Days of Inactivity
SNAP benefits do not stay on your card forever. If you do not use your EBT card for 274 consecutive days (about nine months), federal rules require that the benefits be permanently removed from your account. This process is known as benefit aging.
Regularly review the “benefit aging” section in the ebtEDGE portal to track how long funds have been on your card.
Make a small purchase at least once every few months to keep your account active and prevent your benefits from expiring.
If a large balance disappears unexpectedly, call customer service to confirm if it was due to inactivity or another issue.
If an emergency like a long hospitalization prevents you from using your card, contact your county office in writing to ask about any possible hardship options.
Manage Your EBT Benefits and Get Cashback with Benny
With the free Benny app, you can track your EBT balance and earn cash back on eligible purchases from retailers like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt to get cashback for SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Managing your Colorado EBT benefits should be a simple process. This guide offers clear, step-by-step instructions for reaching EBT customer service and handling common problems like a lost card, a forgotten PIN, or a suspicious transaction on your account.
How to Contact EBT Customer Service in Colorado
You can reach Colorado's EBT customer service through several different channels for assistance.
Phone: For most issues, call the toll-free EBT Customer Service line at 1-888-328-2656. This automated line is available 24/7, with live agents accessible Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time. A TTY/TDD line is also available at 1-800-659-2656 for those who are deaf or hard of hearing.
Email: Colorado does not provide a public email address for EBT customer service. For all inquiries, including questions about your balance, benefits, or potential fraud, you should use the main phone number.
Mail: For official correspondence or to submit documents, you can send mail to the Colorado Department of Human Services at Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.
In-Person: To get help face-to-face, you can visit your local county human services office. You can find the nearest location by using the state's SNAP office locator or by dialing 211 within Colorado for assistance.
Multi-Lingual Support
The Colorado EBT customer service line provides interpreter services. While Spanish, Vietnamese, and Chinese are commonly requested, other languages are available upon request. Simply stay on the line and tell the agent which language you need when they answer your call.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
While the EBT system is designed to be straightforward, you might occasionally encounter issues with your card or benefits. Most problems have clear solutions, and knowing the right steps can help you resolve them quickly and protect your funds.
Lost, Stolen, or Damaged EBT Card
If your card is gone or broken, acting fast is the best way to protect your benefits. You should immediately freeze your card to prevent anyone else from using it. You can then request a replacement card by phone or in person.
Freeze the card instantly using the ebtEDGE mobile app or the Cardholder Portal. This action blocks all new purchases, PIN changes, and ATM withdrawals.
Call Colorado EBT Customer Service at 1-888-328-2656 or TTY 1-800-659-2656. Follow the prompts to report the card lost and order a replacement.
Review your recent transactions in the ebtEDGE app. Note any unauthorized charges to dispute with the customer service agent.
If you need a card immediately, you can get an in-person replacement at your county human services office.
Forgotten, Blocked, or Compromised PIN
Your PIN is your primary defense against unauthorized use. If you forget it, enter it incorrectly too many times, or suspect someone else knows it, you should change it right away. Creating a strong, unique PIN is a simple but effective security measure.
Change your PIN through the ebtEDGE app, the Cardholder Portal, or by calling the customer service number and selecting the “PIN change” option.
Choose a four-digit number that is not easy to guess, like your birth year or address. Avoid simple sequences like 1111 or 1234.
If your card is locked from too many incorrect attempts, you must wait 24 hours before trying again with the new PIN.
To reduce fraud risk, consider changing your PIN just before your benefits are deposited each month.
Suspicious Transactions or Possible Fraud
If you notice transactions you did not make, treat it as an emergency. Freezing your card and changing your PIN are the first steps to stop further fraudulent activity. Reporting the issue promptly is necessary for any potential benefit recovery.
Immediately freeze your card through the ebtEDGE app or portal, or call customer service to have them lock it.
Change your PIN while you are on the phone with an agent or through the app.
Ask the agent to flag the disputed transactions and provide you with an investigation case number.
File a police report and notify your county human services office, keeping copies of all documents for your records.
Monthly Benefits Missing or Late
If your benefits don't appear on the expected day, there could be a few reasons. It might be a simple delay due to a holiday, or there could be an issue with your case that needs attention. Checking your status is the first step.
Compare your expected deposit date with Colorado’s EBT deposit schedule, remembering that weekends and holidays can cause delays.
Confirm whether funds have arrived by using a tool to check your EBT balance, such as the ebtEDGE app or the free Benny app.
Log in to the Colorado PEAK portal or check recent mail for any notices about recertification or requests for documents that could be holding up your payment.
Contact your county office for updates on processing times, especially around federal holidays.
Benefits Removed After 274 Days of Inactivity
SNAP benefits do not stay on your card forever. If you do not use your EBT card for 274 consecutive days (about nine months), federal rules require that the benefits be permanently removed from your account. This process is known as benefit aging.
Regularly review the “benefit aging” section in the ebtEDGE portal to track how long funds have been on your card.
Make a small purchase at least once every few months to keep your account active and prevent your benefits from expiring.
If a large balance disappears unexpectedly, call customer service to confirm if it was due to inactivity or another issue.
If an emergency like a long hospitalization prevents you from using your card, contact your county office in writing to ask about any possible hardship options.
Manage Your EBT Benefits and Get Cashback with Benny
With the free Benny app, you can track your EBT balance and earn cash back on eligible purchases from retailers like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt to get cashback for SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.