5 Ways to Check Your Colorado EBT Balance
Check your Colorado EBT balance online, with the Benny app, or by phone with this simple step-by-step guide.
Mar 22, 2025
Steve Austin
5 Ways to Check Your Colorado EBT Balance
Check your Colorado EBT balance online, with the Benny app, or by phone with this simple step-by-step guide.
Mar 22, 2025
Steve Austin
5 Ways to Check Your Colorado EBT Balance
Check your Colorado EBT balance online, with the Benny app, or by phone with this simple step-by-step guide.
Mar 22, 2025
Steve Austin
5 Ways to Check Your Colorado EBT Balance
Check your Colorado EBT balance online, with the Benny app, or by phone with this simple step-by-step guide.
Mar 22, 2025
Steve Austin
5 Ways to Check Your Colorado EBT Balance
Check your Colorado EBT balance online, with the Benny app, or by phone with this simple step-by-step guide.
Mar 22, 2025
Steve Austin
SHARE
ON THIS PAGE
Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your available funds helps with budgeting and prevents running short on groceries or other necessities.
This guide outlines several ways to check your EBT balance in Colorado, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Colorado
You can check your EBT funds in several ways, including online through the state's official portal, with a mobile app, by calling the 24-hour customer service line, or by looking at your last store receipt. Each method gives you a real-time look at your available SNAP and EBT Cash benefits, helping you manage your budget effectively.
1. Online Through The Colorado ebtEDGE Cardholder Portal
The Colorado ebtEDGE Cardholder Portal is a free, state-approved website where you can view your current balances, review transactions, and manage your card.
Go to the cardholder portal and find the Cardholder Login section.
If it is your first time, choose “Register Here” and follow the prompts to enter your 16-digit EBT card number and create a User ID and password.
Once you sign in, the home screen will display your SNAP and EBT Cash balances. You can click on “Transaction History” for more details.
Use the “Freeze Card” button if your card is misplaced and “Unfreeze” it when found.
Always log out after your session to keep your account secure.
2. The Benny Mobile App
The Benny app securely connects to your Colorado EBT card, allowing you to check your food and cash balances in real time.
Download the app from the Apple App Store or Google Play and create an account.
Enter your ZIP code and link your card by providing your 16-digit Colorado EBT number.
The main dashboard will show your current balances and recent transactions.
Benny also provides automatic cashback when you shop with your EBT card at participating stores like Walmart, Costco, and Trader Joe’s. Cashback credits can be tracked within the app.
3. 24-Hour EBT Customer Service Line
You can call a toll-free, automated phone line anytime to hear your current balances and recent transaction history. The service has prompts for English and Spanish, with support for other languages available through live agents.
Call 1-888-328-2656 (TTY 1-800-659-2656) and choose your preferred language.
Enter your full EBT card number and PIN when prompted.
The automated system will announce your SNAP and EBT Cash balances, along with recent deposits and purchases.
You can press 0 or follow the prompts to speak with a representative for further assistance.
4. Store Receipt Or Point-Of-Sale Inquiry
Your most recent store receipt is one of the quickest ways to check your funds without going online or making a call. You can also request a balance inquiry from a cashier without making a purchase.
After paying for items, look for the “Remaining Food” and “Remaining Cash” lines printed at the bottom of your receipt.
Keep the latest receipt with you so you know your available funds before your next shopping trip.
If you are not buying anything, you can ask a cashier to perform a balance inquiry. They will swipe your card and give you a printed slip with your current balances.
Discard old receipts once you have a new one with an updated total.
5. ATM Balance Inquiry
You can insert your Colorado EBT card at any ATM with a Quest logo to view your balances on screen. While this is a convenient option, be aware that fees may apply.
Use an ATM locator to find a surcharge-free machine near you.
Insert your card, enter your PIN, and choose the balance inquiry option.
The screen will display your SNAP and EBT Cash balances, and you can usually print a receipt.
If the ATM warns of a surcharge, cancel the transaction and find a different machine to avoid the fee.
Remember that even a fee-free balance check at an ATM may be subject to the state's 32-cent fee per EBT Cash transaction.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are increasingly common in Colorado, targeting EBT users through various deceptive methods. These scams can appear as urgent text messages, emails, or phone calls. Recognizing these fraudulent attempts is the first step toward protecting your benefits from theft.
How EBT Benefits Are Stolen
Thieves can physically steal your card information using skimming devices. These are illegally installed on card readers at checkout counters, ATMs, or gas pumps to capture your card data. Always inspect the card slot, and if it seems loose or unusual, use a different machine and report it to the staff.
Digital theft often involves phishing emails, smishing texts, and vishing calls. Scammers send messages claiming your card is locked or deactivated to trick you into providing your 16-digit card number and PIN. Remember that no official Colorado or county worker will ever ask for this information by phone, text, or email.
What To Do If Your Benefits Are Stolen
If you believe your benefits have been stolen, taking immediate action is necessary to secure your account and begin the recovery process.
Follow these steps to report the fraud:
Call the EBT customer service line at 1-888-328-2656 right away to reset your PIN or request a replacement card.
Contact your county human services office immediately to formally report the theft and file a claim.
Whether your benefits can be replaced depends on the type of benefit and when the theft occurred. According to the Colorado EBT official website, SNAP benefits stolen after December 20, 2024, cannot be reimbursed. For thefts on or before that date, you must file an affidavit within 30 days of discovering the loss. However, stolen EBT Cash benefits from programs like Colorado Works/TANF may still be replaceable once you report the theft and get a new card.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security concerns, you might face other common EBT card issues, from a damaged card to a forgotten PIN. Knowing the typical reasons for these problems and the steps to resolve them can help you access your benefits without unnecessary delays.
Card Will Not Swipe, Insert, or Tap
A card's magnetic stripe or chip can get damaged from scratches, bending, or being near magnets. Exposure to extreme temperatures, washing, or cracking can also make the card unreadable by payment terminals.
Gently clean the stripe and try a different card reader, as the terminal itself might be faulty.
Freeze your card in the ebtEDGE mobile app or Cardholder Portal while you arrange for a replacement.
Call Colorado EBT Customer Service at 1-888-328-2656 to request a new card, or visit your county human services office for an immediate replacement.
Keep the new card in a protective sleeve, away from magnets and direct sunlight.
Personal Identification Number (PIN) Is Locked or Forgotten
For security, your card will automatically lock after four consecutive incorrect PIN attempts. It is also easy to forget your PIN, especially if there are long periods between uses or if the number is complex.
You can reset your PIN at any time by calling 1-888-328-2656 and using the automated system, or by logging into the ebtEDGE Cardholder Portal or mobile app.
Choose a unique four-digit code that is not related to your personal information like your birth date or address. Avoid simple combinations like 1234.
Consider updating your PIN monthly as a good security practice, and never write it on the card itself.
Purchase Is Declined Even Though a Balance Is Available
A transaction can be declined for several reasons, even with funds in your account. This often happens when trying to buy non-SNAP-eligible items with food benefits or when the wrong account type (SNAP versus EBT Cash) is chosen at checkout.
Other causes include a cashier processing all items together instead of separating them, or a network timeout at the retailer's terminal which results in an error message.
Separate SNAP-eligible groceries from other items before you get to the checkout counter.
If you are charged incorrectly or an ATM fails to dispense cash, file a transaction dispute with EBT Customer Service within 90 days. Keep your receipt as proof.
Confirm your current balance before shopping. You can check your last receipt, call the 24-hour line, or link your card to Benny for real-time tracking.
For online shopping, make sure the retailer is approved by the USDA to accept SNAP EBT online.
Helpful Links to Bookmark
Benny – free app for balance checks and grocery cash-back
MoneyPass ATM Locator for surcharge-free withdrawals
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free application that helps you monitor your EBT funds in real time and earn cash back on qualifying purchases from retailers like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive money back on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your available funds helps with budgeting and prevents running short on groceries or other necessities.
This guide outlines several ways to check your EBT balance in Colorado, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Colorado
You can check your EBT funds in several ways, including online through the state's official portal, with a mobile app, by calling the 24-hour customer service line, or by looking at your last store receipt. Each method gives you a real-time look at your available SNAP and EBT Cash benefits, helping you manage your budget effectively.
1. Online Through The Colorado ebtEDGE Cardholder Portal
The Colorado ebtEDGE Cardholder Portal is a free, state-approved website where you can view your current balances, review transactions, and manage your card.
Go to the cardholder portal and find the Cardholder Login section.
If it is your first time, choose “Register Here” and follow the prompts to enter your 16-digit EBT card number and create a User ID and password.
Once you sign in, the home screen will display your SNAP and EBT Cash balances. You can click on “Transaction History” for more details.
Use the “Freeze Card” button if your card is misplaced and “Unfreeze” it when found.
Always log out after your session to keep your account secure.
2. The Benny Mobile App
The Benny app securely connects to your Colorado EBT card, allowing you to check your food and cash balances in real time.
Download the app from the Apple App Store or Google Play and create an account.
Enter your ZIP code and link your card by providing your 16-digit Colorado EBT number.
The main dashboard will show your current balances and recent transactions.
Benny also provides automatic cashback when you shop with your EBT card at participating stores like Walmart, Costco, and Trader Joe’s. Cashback credits can be tracked within the app.
3. 24-Hour EBT Customer Service Line
You can call a toll-free, automated phone line anytime to hear your current balances and recent transaction history. The service has prompts for English and Spanish, with support for other languages available through live agents.
Call 1-888-328-2656 (TTY 1-800-659-2656) and choose your preferred language.
Enter your full EBT card number and PIN when prompted.
The automated system will announce your SNAP and EBT Cash balances, along with recent deposits and purchases.
You can press 0 or follow the prompts to speak with a representative for further assistance.
4. Store Receipt Or Point-Of-Sale Inquiry
Your most recent store receipt is one of the quickest ways to check your funds without going online or making a call. You can also request a balance inquiry from a cashier without making a purchase.
After paying for items, look for the “Remaining Food” and “Remaining Cash” lines printed at the bottom of your receipt.
Keep the latest receipt with you so you know your available funds before your next shopping trip.
If you are not buying anything, you can ask a cashier to perform a balance inquiry. They will swipe your card and give you a printed slip with your current balances.
Discard old receipts once you have a new one with an updated total.
5. ATM Balance Inquiry
You can insert your Colorado EBT card at any ATM with a Quest logo to view your balances on screen. While this is a convenient option, be aware that fees may apply.
Use an ATM locator to find a surcharge-free machine near you.
Insert your card, enter your PIN, and choose the balance inquiry option.
The screen will display your SNAP and EBT Cash balances, and you can usually print a receipt.
If the ATM warns of a surcharge, cancel the transaction and find a different machine to avoid the fee.
Remember that even a fee-free balance check at an ATM may be subject to the state's 32-cent fee per EBT Cash transaction.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are increasingly common in Colorado, targeting EBT users through various deceptive methods. These scams can appear as urgent text messages, emails, or phone calls. Recognizing these fraudulent attempts is the first step toward protecting your benefits from theft.
How EBT Benefits Are Stolen
Thieves can physically steal your card information using skimming devices. These are illegally installed on card readers at checkout counters, ATMs, or gas pumps to capture your card data. Always inspect the card slot, and if it seems loose or unusual, use a different machine and report it to the staff.
Digital theft often involves phishing emails, smishing texts, and vishing calls. Scammers send messages claiming your card is locked or deactivated to trick you into providing your 16-digit card number and PIN. Remember that no official Colorado or county worker will ever ask for this information by phone, text, or email.
What To Do If Your Benefits Are Stolen
If you believe your benefits have been stolen, taking immediate action is necessary to secure your account and begin the recovery process.
Follow these steps to report the fraud:
Call the EBT customer service line at 1-888-328-2656 right away to reset your PIN or request a replacement card.
Contact your county human services office immediately to formally report the theft and file a claim.
Whether your benefits can be replaced depends on the type of benefit and when the theft occurred. According to the Colorado EBT official website, SNAP benefits stolen after December 20, 2024, cannot be reimbursed. For thefts on or before that date, you must file an affidavit within 30 days of discovering the loss. However, stolen EBT Cash benefits from programs like Colorado Works/TANF may still be replaceable once you report the theft and get a new card.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security concerns, you might face other common EBT card issues, from a damaged card to a forgotten PIN. Knowing the typical reasons for these problems and the steps to resolve them can help you access your benefits without unnecessary delays.
Card Will Not Swipe, Insert, or Tap
A card's magnetic stripe or chip can get damaged from scratches, bending, or being near magnets. Exposure to extreme temperatures, washing, or cracking can also make the card unreadable by payment terminals.
Gently clean the stripe and try a different card reader, as the terminal itself might be faulty.
Freeze your card in the ebtEDGE mobile app or Cardholder Portal while you arrange for a replacement.
Call Colorado EBT Customer Service at 1-888-328-2656 to request a new card, or visit your county human services office for an immediate replacement.
Keep the new card in a protective sleeve, away from magnets and direct sunlight.
Personal Identification Number (PIN) Is Locked or Forgotten
For security, your card will automatically lock after four consecutive incorrect PIN attempts. It is also easy to forget your PIN, especially if there are long periods between uses or if the number is complex.
You can reset your PIN at any time by calling 1-888-328-2656 and using the automated system, or by logging into the ebtEDGE Cardholder Portal or mobile app.
Choose a unique four-digit code that is not related to your personal information like your birth date or address. Avoid simple combinations like 1234.
Consider updating your PIN monthly as a good security practice, and never write it on the card itself.
Purchase Is Declined Even Though a Balance Is Available
A transaction can be declined for several reasons, even with funds in your account. This often happens when trying to buy non-SNAP-eligible items with food benefits or when the wrong account type (SNAP versus EBT Cash) is chosen at checkout.
Other causes include a cashier processing all items together instead of separating them, or a network timeout at the retailer's terminal which results in an error message.
Separate SNAP-eligible groceries from other items before you get to the checkout counter.
If you are charged incorrectly or an ATM fails to dispense cash, file a transaction dispute with EBT Customer Service within 90 days. Keep your receipt as proof.
Confirm your current balance before shopping. You can check your last receipt, call the 24-hour line, or link your card to Benny for real-time tracking.
For online shopping, make sure the retailer is approved by the USDA to accept SNAP EBT online.
Helpful Links to Bookmark
Benny – free app for balance checks and grocery cash-back
MoneyPass ATM Locator for surcharge-free withdrawals
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free application that helps you monitor your EBT funds in real time and earn cash back on qualifying purchases from retailers like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive money back on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your available funds helps with budgeting and prevents running short on groceries or other necessities.
This guide outlines several ways to check your EBT balance in Colorado, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Colorado
You can check your EBT funds in several ways, including online through the state's official portal, with a mobile app, by calling the 24-hour customer service line, or by looking at your last store receipt. Each method gives you a real-time look at your available SNAP and EBT Cash benefits, helping you manage your budget effectively.
1. Online Through The Colorado ebtEDGE Cardholder Portal
The Colorado ebtEDGE Cardholder Portal is a free, state-approved website where you can view your current balances, review transactions, and manage your card.
Go to the cardholder portal and find the Cardholder Login section.
If it is your first time, choose “Register Here” and follow the prompts to enter your 16-digit EBT card number and create a User ID and password.
Once you sign in, the home screen will display your SNAP and EBT Cash balances. You can click on “Transaction History” for more details.
Use the “Freeze Card” button if your card is misplaced and “Unfreeze” it when found.
Always log out after your session to keep your account secure.
2. The Benny Mobile App
The Benny app securely connects to your Colorado EBT card, allowing you to check your food and cash balances in real time.
Download the app from the Apple App Store or Google Play and create an account.
Enter your ZIP code and link your card by providing your 16-digit Colorado EBT number.
The main dashboard will show your current balances and recent transactions.
Benny also provides automatic cashback when you shop with your EBT card at participating stores like Walmart, Costco, and Trader Joe’s. Cashback credits can be tracked within the app.
3. 24-Hour EBT Customer Service Line
You can call a toll-free, automated phone line anytime to hear your current balances and recent transaction history. The service has prompts for English and Spanish, with support for other languages available through live agents.
Call 1-888-328-2656 (TTY 1-800-659-2656) and choose your preferred language.
Enter your full EBT card number and PIN when prompted.
The automated system will announce your SNAP and EBT Cash balances, along with recent deposits and purchases.
You can press 0 or follow the prompts to speak with a representative for further assistance.
4. Store Receipt Or Point-Of-Sale Inquiry
Your most recent store receipt is one of the quickest ways to check your funds without going online or making a call. You can also request a balance inquiry from a cashier without making a purchase.
After paying for items, look for the “Remaining Food” and “Remaining Cash” lines printed at the bottom of your receipt.
Keep the latest receipt with you so you know your available funds before your next shopping trip.
If you are not buying anything, you can ask a cashier to perform a balance inquiry. They will swipe your card and give you a printed slip with your current balances.
Discard old receipts once you have a new one with an updated total.
5. ATM Balance Inquiry
You can insert your Colorado EBT card at any ATM with a Quest logo to view your balances on screen. While this is a convenient option, be aware that fees may apply.
Use an ATM locator to find a surcharge-free machine near you.
Insert your card, enter your PIN, and choose the balance inquiry option.
The screen will display your SNAP and EBT Cash balances, and you can usually print a receipt.
If the ATM warns of a surcharge, cancel the transaction and find a different machine to avoid the fee.
Remember that even a fee-free balance check at an ATM may be subject to the state's 32-cent fee per EBT Cash transaction.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are increasingly common in Colorado, targeting EBT users through various deceptive methods. These scams can appear as urgent text messages, emails, or phone calls. Recognizing these fraudulent attempts is the first step toward protecting your benefits from theft.
How EBT Benefits Are Stolen
Thieves can physically steal your card information using skimming devices. These are illegally installed on card readers at checkout counters, ATMs, or gas pumps to capture your card data. Always inspect the card slot, and if it seems loose or unusual, use a different machine and report it to the staff.
Digital theft often involves phishing emails, smishing texts, and vishing calls. Scammers send messages claiming your card is locked or deactivated to trick you into providing your 16-digit card number and PIN. Remember that no official Colorado or county worker will ever ask for this information by phone, text, or email.
What To Do If Your Benefits Are Stolen
If you believe your benefits have been stolen, taking immediate action is necessary to secure your account and begin the recovery process.
Follow these steps to report the fraud:
Call the EBT customer service line at 1-888-328-2656 right away to reset your PIN or request a replacement card.
Contact your county human services office immediately to formally report the theft and file a claim.
Whether your benefits can be replaced depends on the type of benefit and when the theft occurred. According to the Colorado EBT official website, SNAP benefits stolen after December 20, 2024, cannot be reimbursed. For thefts on or before that date, you must file an affidavit within 30 days of discovering the loss. However, stolen EBT Cash benefits from programs like Colorado Works/TANF may still be replaceable once you report the theft and get a new card.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security concerns, you might face other common EBT card issues, from a damaged card to a forgotten PIN. Knowing the typical reasons for these problems and the steps to resolve them can help you access your benefits without unnecessary delays.
Card Will Not Swipe, Insert, or Tap
A card's magnetic stripe or chip can get damaged from scratches, bending, or being near magnets. Exposure to extreme temperatures, washing, or cracking can also make the card unreadable by payment terminals.
Gently clean the stripe and try a different card reader, as the terminal itself might be faulty.
Freeze your card in the ebtEDGE mobile app or Cardholder Portal while you arrange for a replacement.
Call Colorado EBT Customer Service at 1-888-328-2656 to request a new card, or visit your county human services office for an immediate replacement.
Keep the new card in a protective sleeve, away from magnets and direct sunlight.
Personal Identification Number (PIN) Is Locked or Forgotten
For security, your card will automatically lock after four consecutive incorrect PIN attempts. It is also easy to forget your PIN, especially if there are long periods between uses or if the number is complex.
You can reset your PIN at any time by calling 1-888-328-2656 and using the automated system, or by logging into the ebtEDGE Cardholder Portal or mobile app.
Choose a unique four-digit code that is not related to your personal information like your birth date or address. Avoid simple combinations like 1234.
Consider updating your PIN monthly as a good security practice, and never write it on the card itself.
Purchase Is Declined Even Though a Balance Is Available
A transaction can be declined for several reasons, even with funds in your account. This often happens when trying to buy non-SNAP-eligible items with food benefits or when the wrong account type (SNAP versus EBT Cash) is chosen at checkout.
Other causes include a cashier processing all items together instead of separating them, or a network timeout at the retailer's terminal which results in an error message.
Separate SNAP-eligible groceries from other items before you get to the checkout counter.
If you are charged incorrectly or an ATM fails to dispense cash, file a transaction dispute with EBT Customer Service within 90 days. Keep your receipt as proof.
Confirm your current balance before shopping. You can check your last receipt, call the 24-hour line, or link your card to Benny for real-time tracking.
For online shopping, make sure the retailer is approved by the USDA to accept SNAP EBT online.
Helpful Links to Bookmark
Benny – free app for balance checks and grocery cash-back
MoneyPass ATM Locator for surcharge-free withdrawals
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free application that helps you monitor your EBT funds in real time and earn cash back on qualifying purchases from retailers like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive money back on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your available funds helps with budgeting and prevents running short on groceries or other necessities.
This guide outlines several ways to check your EBT balance in Colorado, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Colorado
You can check your EBT funds in several ways, including online through the state's official portal, with a mobile app, by calling the 24-hour customer service line, or by looking at your last store receipt. Each method gives you a real-time look at your available SNAP and EBT Cash benefits, helping you manage your budget effectively.
1. Online Through The Colorado ebtEDGE Cardholder Portal
The Colorado ebtEDGE Cardholder Portal is a free, state-approved website where you can view your current balances, review transactions, and manage your card.
Go to the cardholder portal and find the Cardholder Login section.
If it is your first time, choose “Register Here” and follow the prompts to enter your 16-digit EBT card number and create a User ID and password.
Once you sign in, the home screen will display your SNAP and EBT Cash balances. You can click on “Transaction History” for more details.
Use the “Freeze Card” button if your card is misplaced and “Unfreeze” it when found.
Always log out after your session to keep your account secure.
2. The Benny Mobile App
The Benny app securely connects to your Colorado EBT card, allowing you to check your food and cash balances in real time.
Download the app from the Apple App Store or Google Play and create an account.
Enter your ZIP code and link your card by providing your 16-digit Colorado EBT number.
The main dashboard will show your current balances and recent transactions.
Benny also provides automatic cashback when you shop with your EBT card at participating stores like Walmart, Costco, and Trader Joe’s. Cashback credits can be tracked within the app.
3. 24-Hour EBT Customer Service Line
You can call a toll-free, automated phone line anytime to hear your current balances and recent transaction history. The service has prompts for English and Spanish, with support for other languages available through live agents.
Call 1-888-328-2656 (TTY 1-800-659-2656) and choose your preferred language.
Enter your full EBT card number and PIN when prompted.
The automated system will announce your SNAP and EBT Cash balances, along with recent deposits and purchases.
You can press 0 or follow the prompts to speak with a representative for further assistance.
4. Store Receipt Or Point-Of-Sale Inquiry
Your most recent store receipt is one of the quickest ways to check your funds without going online or making a call. You can also request a balance inquiry from a cashier without making a purchase.
After paying for items, look for the “Remaining Food” and “Remaining Cash” lines printed at the bottom of your receipt.
Keep the latest receipt with you so you know your available funds before your next shopping trip.
If you are not buying anything, you can ask a cashier to perform a balance inquiry. They will swipe your card and give you a printed slip with your current balances.
Discard old receipts once you have a new one with an updated total.
5. ATM Balance Inquiry
You can insert your Colorado EBT card at any ATM with a Quest logo to view your balances on screen. While this is a convenient option, be aware that fees may apply.
Use an ATM locator to find a surcharge-free machine near you.
Insert your card, enter your PIN, and choose the balance inquiry option.
The screen will display your SNAP and EBT Cash balances, and you can usually print a receipt.
If the ATM warns of a surcharge, cancel the transaction and find a different machine to avoid the fee.
Remember that even a fee-free balance check at an ATM may be subject to the state's 32-cent fee per EBT Cash transaction.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are increasingly common in Colorado, targeting EBT users through various deceptive methods. These scams can appear as urgent text messages, emails, or phone calls. Recognizing these fraudulent attempts is the first step toward protecting your benefits from theft.
How EBT Benefits Are Stolen
Thieves can physically steal your card information using skimming devices. These are illegally installed on card readers at checkout counters, ATMs, or gas pumps to capture your card data. Always inspect the card slot, and if it seems loose or unusual, use a different machine and report it to the staff.
Digital theft often involves phishing emails, smishing texts, and vishing calls. Scammers send messages claiming your card is locked or deactivated to trick you into providing your 16-digit card number and PIN. Remember that no official Colorado or county worker will ever ask for this information by phone, text, or email.
What To Do If Your Benefits Are Stolen
If you believe your benefits have been stolen, taking immediate action is necessary to secure your account and begin the recovery process.
Follow these steps to report the fraud:
Call the EBT customer service line at 1-888-328-2656 right away to reset your PIN or request a replacement card.
Contact your county human services office immediately to formally report the theft and file a claim.
Whether your benefits can be replaced depends on the type of benefit and when the theft occurred. According to the Colorado EBT official website, SNAP benefits stolen after December 20, 2024, cannot be reimbursed. For thefts on or before that date, you must file an affidavit within 30 days of discovering the loss. However, stolen EBT Cash benefits from programs like Colorado Works/TANF may still be replaceable once you report the theft and get a new card.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security concerns, you might face other common EBT card issues, from a damaged card to a forgotten PIN. Knowing the typical reasons for these problems and the steps to resolve them can help you access your benefits without unnecessary delays.
Card Will Not Swipe, Insert, or Tap
A card's magnetic stripe or chip can get damaged from scratches, bending, or being near magnets. Exposure to extreme temperatures, washing, or cracking can also make the card unreadable by payment terminals.
Gently clean the stripe and try a different card reader, as the terminal itself might be faulty.
Freeze your card in the ebtEDGE mobile app or Cardholder Portal while you arrange for a replacement.
Call Colorado EBT Customer Service at 1-888-328-2656 to request a new card, or visit your county human services office for an immediate replacement.
Keep the new card in a protective sleeve, away from magnets and direct sunlight.
Personal Identification Number (PIN) Is Locked or Forgotten
For security, your card will automatically lock after four consecutive incorrect PIN attempts. It is also easy to forget your PIN, especially if there are long periods between uses or if the number is complex.
You can reset your PIN at any time by calling 1-888-328-2656 and using the automated system, or by logging into the ebtEDGE Cardholder Portal or mobile app.
Choose a unique four-digit code that is not related to your personal information like your birth date or address. Avoid simple combinations like 1234.
Consider updating your PIN monthly as a good security practice, and never write it on the card itself.
Purchase Is Declined Even Though a Balance Is Available
A transaction can be declined for several reasons, even with funds in your account. This often happens when trying to buy non-SNAP-eligible items with food benefits or when the wrong account type (SNAP versus EBT Cash) is chosen at checkout.
Other causes include a cashier processing all items together instead of separating them, or a network timeout at the retailer's terminal which results in an error message.
Separate SNAP-eligible groceries from other items before you get to the checkout counter.
If you are charged incorrectly or an ATM fails to dispense cash, file a transaction dispute with EBT Customer Service within 90 days. Keep your receipt as proof.
Confirm your current balance before shopping. You can check your last receipt, call the 24-hour line, or link your card to Benny for real-time tracking.
For online shopping, make sure the retailer is approved by the USDA to accept SNAP EBT online.
Helpful Links to Bookmark
Benny – free app for balance checks and grocery cash-back
MoneyPass ATM Locator for surcharge-free withdrawals
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free application that helps you monitor your EBT funds in real time and earn cash back on qualifying purchases from retailers like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive money back on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
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Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your available funds helps with budgeting and prevents running short on groceries or other necessities.
This guide outlines several ways to check your EBT balance in Colorado, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Colorado
You can check your EBT funds in several ways, including online through the state's official portal, with a mobile app, by calling the 24-hour customer service line, or by looking at your last store receipt. Each method gives you a real-time look at your available SNAP and EBT Cash benefits, helping you manage your budget effectively.
1. Online Through The Colorado ebtEDGE Cardholder Portal
The Colorado ebtEDGE Cardholder Portal is a free, state-approved website where you can view your current balances, review transactions, and manage your card.
Go to the cardholder portal and find the Cardholder Login section.
If it is your first time, choose “Register Here” and follow the prompts to enter your 16-digit EBT card number and create a User ID and password.
Once you sign in, the home screen will display your SNAP and EBT Cash balances. You can click on “Transaction History” for more details.
Use the “Freeze Card” button if your card is misplaced and “Unfreeze” it when found.
Always log out after your session to keep your account secure.
2. The Benny Mobile App
The Benny app securely connects to your Colorado EBT card, allowing you to check your food and cash balances in real time.
Download the app from the Apple App Store or Google Play and create an account.
Enter your ZIP code and link your card by providing your 16-digit Colorado EBT number.
The main dashboard will show your current balances and recent transactions.
Benny also provides automatic cashback when you shop with your EBT card at participating stores like Walmart, Costco, and Trader Joe’s. Cashback credits can be tracked within the app.
3. 24-Hour EBT Customer Service Line
You can call a toll-free, automated phone line anytime to hear your current balances and recent transaction history. The service has prompts for English and Spanish, with support for other languages available through live agents.
Call 1-888-328-2656 (TTY 1-800-659-2656) and choose your preferred language.
Enter your full EBT card number and PIN when prompted.
The automated system will announce your SNAP and EBT Cash balances, along with recent deposits and purchases.
You can press 0 or follow the prompts to speak with a representative for further assistance.
4. Store Receipt Or Point-Of-Sale Inquiry
Your most recent store receipt is one of the quickest ways to check your funds without going online or making a call. You can also request a balance inquiry from a cashier without making a purchase.
After paying for items, look for the “Remaining Food” and “Remaining Cash” lines printed at the bottom of your receipt.
Keep the latest receipt with you so you know your available funds before your next shopping trip.
If you are not buying anything, you can ask a cashier to perform a balance inquiry. They will swipe your card and give you a printed slip with your current balances.
Discard old receipts once you have a new one with an updated total.
5. ATM Balance Inquiry
You can insert your Colorado EBT card at any ATM with a Quest logo to view your balances on screen. While this is a convenient option, be aware that fees may apply.
Use an ATM locator to find a surcharge-free machine near you.
Insert your card, enter your PIN, and choose the balance inquiry option.
The screen will display your SNAP and EBT Cash balances, and you can usually print a receipt.
If the ATM warns of a surcharge, cancel the transaction and find a different machine to avoid the fee.
Remember that even a fee-free balance check at an ATM may be subject to the state's 32-cent fee per EBT Cash transaction.
Check Your SNAP & EBT Cash Balance in Seconds
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How Can I Keep My EBT Card Secure?
Phishing and spam attacks are increasingly common in Colorado, targeting EBT users through various deceptive methods. These scams can appear as urgent text messages, emails, or phone calls. Recognizing these fraudulent attempts is the first step toward protecting your benefits from theft.
How EBT Benefits Are Stolen
Thieves can physically steal your card information using skimming devices. These are illegally installed on card readers at checkout counters, ATMs, or gas pumps to capture your card data. Always inspect the card slot, and if it seems loose or unusual, use a different machine and report it to the staff.
Digital theft often involves phishing emails, smishing texts, and vishing calls. Scammers send messages claiming your card is locked or deactivated to trick you into providing your 16-digit card number and PIN. Remember that no official Colorado or county worker will ever ask for this information by phone, text, or email.
What To Do If Your Benefits Are Stolen
If you believe your benefits have been stolen, taking immediate action is necessary to secure your account and begin the recovery process.
Follow these steps to report the fraud:
Call the EBT customer service line at 1-888-328-2656 right away to reset your PIN or request a replacement card.
Contact your county human services office immediately to formally report the theft and file a claim.
Whether your benefits can be replaced depends on the type of benefit and when the theft occurred. According to the Colorado EBT official website, SNAP benefits stolen after December 20, 2024, cannot be reimbursed. For thefts on or before that date, you must file an affidavit within 30 days of discovering the loss. However, stolen EBT Cash benefits from programs like Colorado Works/TANF may still be replaceable once you report the theft and get a new card.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security concerns, you might face other common EBT card issues, from a damaged card to a forgotten PIN. Knowing the typical reasons for these problems and the steps to resolve them can help you access your benefits without unnecessary delays.
Card Will Not Swipe, Insert, or Tap
A card's magnetic stripe or chip can get damaged from scratches, bending, or being near magnets. Exposure to extreme temperatures, washing, or cracking can also make the card unreadable by payment terminals.
Gently clean the stripe and try a different card reader, as the terminal itself might be faulty.
Freeze your card in the ebtEDGE mobile app or Cardholder Portal while you arrange for a replacement.
Call Colorado EBT Customer Service at 1-888-328-2656 to request a new card, or visit your county human services office for an immediate replacement.
Keep the new card in a protective sleeve, away from magnets and direct sunlight.
Personal Identification Number (PIN) Is Locked or Forgotten
For security, your card will automatically lock after four consecutive incorrect PIN attempts. It is also easy to forget your PIN, especially if there are long periods between uses or if the number is complex.
You can reset your PIN at any time by calling 1-888-328-2656 and using the automated system, or by logging into the ebtEDGE Cardholder Portal or mobile app.
Choose a unique four-digit code that is not related to your personal information like your birth date or address. Avoid simple combinations like 1234.
Consider updating your PIN monthly as a good security practice, and never write it on the card itself.
Purchase Is Declined Even Though a Balance Is Available
A transaction can be declined for several reasons, even with funds in your account. This often happens when trying to buy non-SNAP-eligible items with food benefits or when the wrong account type (SNAP versus EBT Cash) is chosen at checkout.
Other causes include a cashier processing all items together instead of separating them, or a network timeout at the retailer's terminal which results in an error message.
Separate SNAP-eligible groceries from other items before you get to the checkout counter.
If you are charged incorrectly or an ATM fails to dispense cash, file a transaction dispute with EBT Customer Service within 90 days. Keep your receipt as proof.
Confirm your current balance before shopping. You can check your last receipt, call the 24-hour line, or link your card to Benny for real-time tracking.
For online shopping, make sure the retailer is approved by the USDA to accept SNAP EBT online.
Helpful Links to Bookmark
Benny – free app for balance checks and grocery cash-back
MoneyPass ATM Locator for surcharge-free withdrawals
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free application that helps you monitor your EBT funds in real time and earn cash back on qualifying purchases from retailers like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive money back on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
