Arkansas EBT Customer Service: How to Get Help & Common Issues

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Handling your EBT benefits in Arkansas should be a simple process. This guide details how to contact customer service and provides solutions for common problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you resolve them efficiently.

How to Contact EBT Customer Service in Arkansas

Depending on your specific issue, there are several ways to contact EBT customer service in Arkansas.

Phone: The primary number for card-related help is the Arkansas EBT Help Desk at 1-800-997-9999, available 24/7 for issues like balance checks, PIN changes, or lost cards. For questions about case eligibility or benefit amounts, call the DHS General Customer Assistance line at 1-800-482-8988 during business hours.

If you need assistance with the online portal, contact the Access Arkansas Call Center at 1-855-372-1084. Suspected fraud can be reported to the dedicated Fraud & Abuse Hotline at 1-800-422-6641.
Email: Arkansas DHS does not provide a general customer service email. For reporting suspected fraud, you can send a message to ContactDHSFraud@arkansas.gov.
Mail: For matters concerning your SNAP or EBT case, you can send documents to the Arkansas Department of Human Services, Division of County Operations (SNAP/EBT), P.O. Box 1437, Slot S301, Little Rock AR 72203-1437.
In-Person: You can find your nearest office's address and phone number by using the DHS County Office Map, available on the department's Contact Us section. The state does not have an interactive office locator tool, but this map allows you to select your county for details.

Multi-Lingual Support

Arkansas provides telephone interpretation services for EBT customer support. The system offers menus in English and Spanish, along with dedicated TTY lines for English, Spanish, and Marshallese speakers. For assistance in dozens of other languages, you can request an interpreter by calling the main EBT Help Desk. More details are available on the Access Arkansas portal.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into problems. Common issues include a lost card, a forgotten PIN, delayed benefits, declined transactions, or suspected fraud. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost, Stolen, or Damaged Card

If your EBT card is missing or unusable, you must act immediately to protect your funds. Deactivating the old card and ordering a new one is a straightforward process that prevents unauthorized use of your benefits.

Contact Arkansas EBT Customer Service at 1-800-997-9999. Have your Social Security or card number available for verification.
Ask the agent to cancel the card and issue a replacement. If your address has changed, update it first through Access Arkansas or your county DHS office.
You can keep your existing PIN or reset it by following the automated prompts during the call.
Monitor your balance for any strange activity. Your new card should arrive within three to five business days.

Forgotten, Locked, or Compromised PIN

Your PIN is the primary security measure for your account. If you forget it, suspect it has been compromised, or get locked out of your account, you can reset it through the automated phone system.

Dial 1-800-997-9999 and choose the PIN-change option to verify your identity and set a new one.
Select a new four-digit PIN that is hard to guess. Avoid common sequences or repeating numbers to safeguard your account.
If your account was locked after four incorrect PIN entries, you must wait until the next day for it to reset automatically.
Memorize your new PIN and never share it. DHS cannot replace benefits taken with a shared or stolen PIN.

Benefits Not Deposited or Showing Late

If your benefits have not appeared on your card as expected, there are a few things to check before reporting an issue. Delays can happen due to holidays, weekends, or issues with your case file.

First, confirm your payment date by checking the Arkansas issuance schedule, as benefits are loaded based on your SSN.
Review your case status in Access Arkansas to ensure all your renewal or verification paperwork is complete and submitted.
Verify that your address and household details are current, as outdated information can cause account holds.
If the deposit is still missing after your scheduled date, call the EBT customer service line to request an inquiry.

Card Declined or Not Working at Checkout

A declined transaction can be frustrating, but it does not always mean there is a major problem. It could be due to insufficient funds, a temporary network outage, or a damaged card.

Before trying again, confirm your balance. You can call the EBT hotline or use a free app like Benny to track your SNAP and EBT Cash balance.
Ask the cashier to run the card again on a different machine, as the issue might be with the store's equipment.
Inspect your card for any visible damage, like cracks or a worn magnetic stripe, which can prevent it from working.
If declines persist, contact customer service to check for account holds or other system errors.

Suspected Fraud, Skimming, or Unauthorized Charges

If you notice transactions you did not make, it is critical to act fast to prevent further loss. Arkansas has a process for reporting fraud and potentially recovering stolen benefits through a temporary federal program.

Immediately reset your PIN to block further access to your account.
Report the theft to the DHS Program Integrity unit at 501-682-8849 and file a local police report to document the crime.
Submit the “Declaration of Stolen Benefits” form to DHS to request reimbursement for stolen benefits.
To avoid future fraud, always cover the keypad when entering your PIN and inspect card readers for tampering.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your EBT benefits in Arkansas should be a simple process. This guide details how to contact customer service and provides solutions for common problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you resolve them efficiently.

How to Contact EBT Customer Service in Arkansas

Depending on your specific issue, there are several ways to contact EBT customer service in Arkansas.

Phone: The primary number for card-related help is the Arkansas EBT Help Desk at 1-800-997-9999, available 24/7 for issues like balance checks, PIN changes, or lost cards. For questions about case eligibility or benefit amounts, call the DHS General Customer Assistance line at 1-800-482-8988 during business hours.

If you need assistance with the online portal, contact the Access Arkansas Call Center at 1-855-372-1084. Suspected fraud can be reported to the dedicated Fraud & Abuse Hotline at 1-800-422-6641.
Email: Arkansas DHS does not provide a general customer service email. For reporting suspected fraud, you can send a message to ContactDHSFraud@arkansas.gov.
Mail: For matters concerning your SNAP or EBT case, you can send documents to the Arkansas Department of Human Services, Division of County Operations (SNAP/EBT), P.O. Box 1437, Slot S301, Little Rock AR 72203-1437.
In-Person: You can find your nearest office's address and phone number by using the DHS County Office Map, available on the department's Contact Us section. The state does not have an interactive office locator tool, but this map allows you to select your county for details.

Multi-Lingual Support

Arkansas provides telephone interpretation services for EBT customer support. The system offers menus in English and Spanish, along with dedicated TTY lines for English, Spanish, and Marshallese speakers. For assistance in dozens of other languages, you can request an interpreter by calling the main EBT Help Desk. More details are available on the Access Arkansas portal.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into problems. Common issues include a lost card, a forgotten PIN, delayed benefits, declined transactions, or suspected fraud. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost, Stolen, or Damaged Card

If your EBT card is missing or unusable, you must act immediately to protect your funds. Deactivating the old card and ordering a new one is a straightforward process that prevents unauthorized use of your benefits.

Contact Arkansas EBT Customer Service at 1-800-997-9999. Have your Social Security or card number available for verification.
Ask the agent to cancel the card and issue a replacement. If your address has changed, update it first through Access Arkansas or your county DHS office.
You can keep your existing PIN or reset it by following the automated prompts during the call.
Monitor your balance for any strange activity. Your new card should arrive within three to five business days.

Forgotten, Locked, or Compromised PIN

Your PIN is the primary security measure for your account. If you forget it, suspect it has been compromised, or get locked out of your account, you can reset it through the automated phone system.

Dial 1-800-997-9999 and choose the PIN-change option to verify your identity and set a new one.
Select a new four-digit PIN that is hard to guess. Avoid common sequences or repeating numbers to safeguard your account.
If your account was locked after four incorrect PIN entries, you must wait until the next day for it to reset automatically.
Memorize your new PIN and never share it. DHS cannot replace benefits taken with a shared or stolen PIN.

Benefits Not Deposited or Showing Late

If your benefits have not appeared on your card as expected, there are a few things to check before reporting an issue. Delays can happen due to holidays, weekends, or issues with your case file.

First, confirm your payment date by checking the Arkansas issuance schedule, as benefits are loaded based on your SSN.
Review your case status in Access Arkansas to ensure all your renewal or verification paperwork is complete and submitted.
Verify that your address and household details are current, as outdated information can cause account holds.
If the deposit is still missing after your scheduled date, call the EBT customer service line to request an inquiry.

Card Declined or Not Working at Checkout

A declined transaction can be frustrating, but it does not always mean there is a major problem. It could be due to insufficient funds, a temporary network outage, or a damaged card.

Before trying again, confirm your balance. You can call the EBT hotline or use a free app like Benny to track your SNAP and EBT Cash balance.
Ask the cashier to run the card again on a different machine, as the issue might be with the store's equipment.
Inspect your card for any visible damage, like cracks or a worn magnetic stripe, which can prevent it from working.
If declines persist, contact customer service to check for account holds or other system errors.

Suspected Fraud, Skimming, or Unauthorized Charges

If you notice transactions you did not make, it is critical to act fast to prevent further loss. Arkansas has a process for reporting fraud and potentially recovering stolen benefits through a temporary federal program.

Immediately reset your PIN to block further access to your account.
Report the theft to the DHS Program Integrity unit at 501-682-8849 and file a local police report to document the crime.
Submit the “Declaration of Stolen Benefits” form to DHS to request reimbursement for stolen benefits.
To avoid future fraud, always cover the keypad when entering your PIN and inspect card readers for tampering.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your EBT benefits in Arkansas should be a simple process. This guide details how to contact customer service and provides solutions for common problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you resolve them efficiently.

How to Contact EBT Customer Service in Arkansas

Depending on your specific issue, there are several ways to contact EBT customer service in Arkansas.

Phone: The primary number for card-related help is the Arkansas EBT Help Desk at 1-800-997-9999, available 24/7 for issues like balance checks, PIN changes, or lost cards. For questions about case eligibility or benefit amounts, call the DHS General Customer Assistance line at 1-800-482-8988 during business hours.

If you need assistance with the online portal, contact the Access Arkansas Call Center at 1-855-372-1084. Suspected fraud can be reported to the dedicated Fraud & Abuse Hotline at 1-800-422-6641.
Email: Arkansas DHS does not provide a general customer service email. For reporting suspected fraud, you can send a message to ContactDHSFraud@arkansas.gov.
Mail: For matters concerning your SNAP or EBT case, you can send documents to the Arkansas Department of Human Services, Division of County Operations (SNAP/EBT), P.O. Box 1437, Slot S301, Little Rock AR 72203-1437.
In-Person: You can find your nearest office's address and phone number by using the DHS County Office Map, available on the department's Contact Us section. The state does not have an interactive office locator tool, but this map allows you to select your county for details.

Multi-Lingual Support

Arkansas provides telephone interpretation services for EBT customer support. The system offers menus in English and Spanish, along with dedicated TTY lines for English, Spanish, and Marshallese speakers. For assistance in dozens of other languages, you can request an interpreter by calling the main EBT Help Desk. More details are available on the Access Arkansas portal.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into problems. Common issues include a lost card, a forgotten PIN, delayed benefits, declined transactions, or suspected fraud. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost, Stolen, or Damaged Card

If your EBT card is missing or unusable, you must act immediately to protect your funds. Deactivating the old card and ordering a new one is a straightforward process that prevents unauthorized use of your benefits.

Contact Arkansas EBT Customer Service at 1-800-997-9999. Have your Social Security or card number available for verification.
Ask the agent to cancel the card and issue a replacement. If your address has changed, update it first through Access Arkansas or your county DHS office.
You can keep your existing PIN or reset it by following the automated prompts during the call.
Monitor your balance for any strange activity. Your new card should arrive within three to five business days.

Forgotten, Locked, or Compromised PIN

Your PIN is the primary security measure for your account. If you forget it, suspect it has been compromised, or get locked out of your account, you can reset it through the automated phone system.

Dial 1-800-997-9999 and choose the PIN-change option to verify your identity and set a new one.
Select a new four-digit PIN that is hard to guess. Avoid common sequences or repeating numbers to safeguard your account.
If your account was locked after four incorrect PIN entries, you must wait until the next day for it to reset automatically.
Memorize your new PIN and never share it. DHS cannot replace benefits taken with a shared or stolen PIN.

Benefits Not Deposited or Showing Late

If your benefits have not appeared on your card as expected, there are a few things to check before reporting an issue. Delays can happen due to holidays, weekends, or issues with your case file.

First, confirm your payment date by checking the Arkansas issuance schedule, as benefits are loaded based on your SSN.
Review your case status in Access Arkansas to ensure all your renewal or verification paperwork is complete and submitted.
Verify that your address and household details are current, as outdated information can cause account holds.
If the deposit is still missing after your scheduled date, call the EBT customer service line to request an inquiry.

Card Declined or Not Working at Checkout

A declined transaction can be frustrating, but it does not always mean there is a major problem. It could be due to insufficient funds, a temporary network outage, or a damaged card.

Before trying again, confirm your balance. You can call the EBT hotline or use a free app like Benny to track your SNAP and EBT Cash balance.
Ask the cashier to run the card again on a different machine, as the issue might be with the store's equipment.
Inspect your card for any visible damage, like cracks or a worn magnetic stripe, which can prevent it from working.
If declines persist, contact customer service to check for account holds or other system errors.

Suspected Fraud, Skimming, or Unauthorized Charges

If you notice transactions you did not make, it is critical to act fast to prevent further loss. Arkansas has a process for reporting fraud and potentially recovering stolen benefits through a temporary federal program.

Immediately reset your PIN to block further access to your account.
Report the theft to the DHS Program Integrity unit at 501-682-8849 and file a local police report to document the crime.
Submit the “Declaration of Stolen Benefits” form to DHS to request reimbursement for stolen benefits.
To avoid future fraud, always cover the keypad when entering your PIN and inspect card readers for tampering.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your EBT benefits in Arkansas should be a simple process. This guide details how to contact customer service and provides solutions for common problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you resolve them efficiently.

How to Contact EBT Customer Service in Arkansas

Depending on your specific issue, there are several ways to contact EBT customer service in Arkansas.

Phone: The primary number for card-related help is the Arkansas EBT Help Desk at 1-800-997-9999, available 24/7 for issues like balance checks, PIN changes, or lost cards. For questions about case eligibility or benefit amounts, call the DHS General Customer Assistance line at 1-800-482-8988 during business hours.

If you need assistance with the online portal, contact the Access Arkansas Call Center at 1-855-372-1084. Suspected fraud can be reported to the dedicated Fraud & Abuse Hotline at 1-800-422-6641.
Email: Arkansas DHS does not provide a general customer service email. For reporting suspected fraud, you can send a message to ContactDHSFraud@arkansas.gov.
Mail: For matters concerning your SNAP or EBT case, you can send documents to the Arkansas Department of Human Services, Division of County Operations (SNAP/EBT), P.O. Box 1437, Slot S301, Little Rock AR 72203-1437.
In-Person: You can find your nearest office's address and phone number by using the DHS County Office Map, available on the department's Contact Us section. The state does not have an interactive office locator tool, but this map allows you to select your county for details.

Multi-Lingual Support

Arkansas provides telephone interpretation services for EBT customer support. The system offers menus in English and Spanish, along with dedicated TTY lines for English, Spanish, and Marshallese speakers. For assistance in dozens of other languages, you can request an interpreter by calling the main EBT Help Desk. More details are available on the Access Arkansas portal.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into problems. Common issues include a lost card, a forgotten PIN, delayed benefits, declined transactions, or suspected fraud. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost, Stolen, or Damaged Card

If your EBT card is missing or unusable, you must act immediately to protect your funds. Deactivating the old card and ordering a new one is a straightforward process that prevents unauthorized use of your benefits.

Contact Arkansas EBT Customer Service at 1-800-997-9999. Have your Social Security or card number available for verification.
Ask the agent to cancel the card and issue a replacement. If your address has changed, update it first through Access Arkansas or your county DHS office.
You can keep your existing PIN or reset it by following the automated prompts during the call.
Monitor your balance for any strange activity. Your new card should arrive within three to five business days.

Forgotten, Locked, or Compromised PIN

Your PIN is the primary security measure for your account. If you forget it, suspect it has been compromised, or get locked out of your account, you can reset it through the automated phone system.

Dial 1-800-997-9999 and choose the PIN-change option to verify your identity and set a new one.
Select a new four-digit PIN that is hard to guess. Avoid common sequences or repeating numbers to safeguard your account.
If your account was locked after four incorrect PIN entries, you must wait until the next day for it to reset automatically.
Memorize your new PIN and never share it. DHS cannot replace benefits taken with a shared or stolen PIN.

Benefits Not Deposited or Showing Late

If your benefits have not appeared on your card as expected, there are a few things to check before reporting an issue. Delays can happen due to holidays, weekends, or issues with your case file.

First, confirm your payment date by checking the Arkansas issuance schedule, as benefits are loaded based on your SSN.
Review your case status in Access Arkansas to ensure all your renewal or verification paperwork is complete and submitted.
Verify that your address and household details are current, as outdated information can cause account holds.
If the deposit is still missing after your scheduled date, call the EBT customer service line to request an inquiry.

Card Declined or Not Working at Checkout

A declined transaction can be frustrating, but it does not always mean there is a major problem. It could be due to insufficient funds, a temporary network outage, or a damaged card.

Before trying again, confirm your balance. You can call the EBT hotline or use a free app like Benny to track your SNAP and EBT Cash balance.
Ask the cashier to run the card again on a different machine, as the issue might be with the store's equipment.
Inspect your card for any visible damage, like cracks or a worn magnetic stripe, which can prevent it from working.
If declines persist, contact customer service to check for account holds or other system errors.

Suspected Fraud, Skimming, or Unauthorized Charges

If you notice transactions you did not make, it is critical to act fast to prevent further loss. Arkansas has a process for reporting fraud and potentially recovering stolen benefits through a temporary federal program.

Immediately reset your PIN to block further access to your account.
Report the theft to the DHS Program Integrity unit at 501-682-8849 and file a local police report to document the crime.
Submit the “Declaration of Stolen Benefits” form to DHS to request reimbursement for stolen benefits.
To avoid future fraud, always cover the keypad when entering your PIN and inspect card readers for tampering.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your EBT benefits in Arkansas should be a simple process. This guide details how to contact customer service and provides solutions for common problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you resolve them efficiently.

How to Contact EBT Customer Service in Arkansas

Depending on your specific issue, there are several ways to contact EBT customer service in Arkansas.

Phone: The primary number for card-related help is the Arkansas EBT Help Desk at 1-800-997-9999, available 24/7 for issues like balance checks, PIN changes, or lost cards. For questions about case eligibility or benefit amounts, call the DHS General Customer Assistance line at 1-800-482-8988 during business hours.

If you need assistance with the online portal, contact the Access Arkansas Call Center at 1-855-372-1084. Suspected fraud can be reported to the dedicated Fraud & Abuse Hotline at 1-800-422-6641.
Email: Arkansas DHS does not provide a general customer service email. For reporting suspected fraud, you can send a message to ContactDHSFraud@arkansas.gov.
Mail: For matters concerning your SNAP or EBT case, you can send documents to the Arkansas Department of Human Services, Division of County Operations (SNAP/EBT), P.O. Box 1437, Slot S301, Little Rock AR 72203-1437.
In-Person: You can find your nearest office's address and phone number by using the DHS County Office Map, available on the department's Contact Us section. The state does not have an interactive office locator tool, but this map allows you to select your county for details.

Multi-Lingual Support

Arkansas provides telephone interpretation services for EBT customer support. The system offers menus in English and Spanish, along with dedicated TTY lines for English, Spanish, and Marshallese speakers. For assistance in dozens of other languages, you can request an interpreter by calling the main EBT Help Desk. More details are available on the Access Arkansas portal.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into problems. Common issues include a lost card, a forgotten PIN, delayed benefits, declined transactions, or suspected fraud. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost, Stolen, or Damaged Card

If your EBT card is missing or unusable, you must act immediately to protect your funds. Deactivating the old card and ordering a new one is a straightforward process that prevents unauthorized use of your benefits.

Contact Arkansas EBT Customer Service at 1-800-997-9999. Have your Social Security or card number available for verification.
Ask the agent to cancel the card and issue a replacement. If your address has changed, update it first through Access Arkansas or your county DHS office.
You can keep your existing PIN or reset it by following the automated prompts during the call.
Monitor your balance for any strange activity. Your new card should arrive within three to five business days.

Forgotten, Locked, or Compromised PIN

Your PIN is the primary security measure for your account. If you forget it, suspect it has been compromised, or get locked out of your account, you can reset it through the automated phone system.

Dial 1-800-997-9999 and choose the PIN-change option to verify your identity and set a new one.
Select a new four-digit PIN that is hard to guess. Avoid common sequences or repeating numbers to safeguard your account.
If your account was locked after four incorrect PIN entries, you must wait until the next day for it to reset automatically.
Memorize your new PIN and never share it. DHS cannot replace benefits taken with a shared or stolen PIN.

Benefits Not Deposited or Showing Late

If your benefits have not appeared on your card as expected, there are a few things to check before reporting an issue. Delays can happen due to holidays, weekends, or issues with your case file.

First, confirm your payment date by checking the Arkansas issuance schedule, as benefits are loaded based on your SSN.
Review your case status in Access Arkansas to ensure all your renewal or verification paperwork is complete and submitted.
Verify that your address and household details are current, as outdated information can cause account holds.
If the deposit is still missing after your scheduled date, call the EBT customer service line to request an inquiry.

Card Declined or Not Working at Checkout

A declined transaction can be frustrating, but it does not always mean there is a major problem. It could be due to insufficient funds, a temporary network outage, or a damaged card.

Before trying again, confirm your balance. You can call the EBT hotline or use a free app like Benny to track your SNAP and EBT Cash balance.
Ask the cashier to run the card again on a different machine, as the issue might be with the store's equipment.
Inspect your card for any visible damage, like cracks or a worn magnetic stripe, which can prevent it from working.
If declines persist, contact customer service to check for account holds or other system errors.

Suspected Fraud, Skimming, or Unauthorized Charges

If you notice transactions you did not make, it is critical to act fast to prevent further loss. Arkansas has a process for reporting fraud and potentially recovering stolen benefits through a temporary federal program.

Immediately reset your PIN to block further access to your account.
Report the theft to the DHS Program Integrity unit at 501-682-8849 and file a local police report to document the crime.
Submit the “Declaration of Stolen Benefits” form to DHS to request reimbursement for stolen benefits.
To avoid future fraud, always cover the keypad when entering your PIN and inspect card readers for tampering.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.