5 Ways to Check Your Arkansas EBT Balance
Check your Arkansas EBT balance online, with the Benny app, or by phone following our simple step-by-step guidance.
Mar 22, 2025

Edward Cheng

5 Ways to Check Your Arkansas EBT Balance
Check your Arkansas EBT balance online, with the Benny app, or by phone following our simple step-by-step guidance.
Mar 22, 2025

Edward Cheng

5 Ways to Check Your Arkansas EBT Balance
Check your Arkansas EBT balance online, with the Benny app, or by phone following our simple step-by-step guidance.
Mar 22, 2025

Edward Cheng

5 Ways to Check Your Arkansas EBT Balance
Check your Arkansas EBT balance online, with the Benny app, or by phone following our simple step-by-step guidance.
Mar 22, 2025

Edward Cheng

5 Ways to Check Your Arkansas EBT Balance
Check your Arkansas EBT balance online, with the Benny app, or by phone following our simple step-by-step guidance.
Mar 22, 2025

Edward Cheng

SHARE
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Your EBT card in Arkansas can hold benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance is a smart way to manage your budget and make sure you have enough funds for groceries and other needs.
This guide outlines several ways to check your EBT balance in Arkansas, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Arkansas
You can check your SNAP and EBT Cash funds in several ways. Arkansas offers a 24-hour automated phone line, an online portal, and a mobile app. You can also find your balance on your most recent store receipt or by using an ATM for your cash account. Each method is straightforward, letting you quickly access your account information.
1. Customer Service Phone Line
A quick phone call to the 24-hour customer service line can provide your current account information.
Dial the toll-free number at 1-800-997-9999.
Enter your 16-digit EBT card number, followed by your four-digit PIN.
Choose the “Balance Inquiry” option to hear your balances. You can also review your last 10 transactions.
Press “0” if you need to speak with a live agent for help.
Support is available in English, Spanish, and Marshallese, and Access Arkansas lists additional language options.
2. The Benny App
The Benny app shows your real-time SNAP and EBT Cash balances directly on your phone.
Download the app from the App Store or Google Play.
Create an account with your phone number or email, enter your zip code, and link your EBT card.
Your current SNAP and EBT Cash funds will appear on the home screen each time you open the app.
Benny also provides cashback on eligible EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe’s.
3. ConnectEBT Website
You can manage your account and view your balances online through the official ConnectEBT website.
On the website, click “Cardholder Login,” select “Arkansas” from the dropdown menu, and press “Submit.”
If you are a new user, click “Register” to create a user ID and password. Otherwise, enter your login details to sign in.
Your dashboard will display your “Available SNAP Balance” and “Available Cash Balance.”
4. Store or ATM Receipt
One of the simplest ways to check your funds is by looking at your last receipt. After any purchase or ATM transaction using your EBT card, keep the printed receipt. The bottom line will show your remaining “EBT SNAP Available Balance” and, if applicable, your “Cash Available Balance.”
5. ATM Balance Inquiry
You can use an ATM to perform a balance inquiry for your EBT Cash account. Insert your EBT card into any ATM that displays the Quest, Plus, or Cirrus logo and follow the prompts for a “Balance Inquiry.” The machine will show your EBT Cash balance on the screen or a printed slip.
The first two cash withdrawals you make each month are free of charge. After that, some ATMs may add a surcharge. To find a fee-free machine, you can call customer service at 1-800-997-9999 or use an online ATM locator like Allpoint.
This method only shows your EBT Cash funds. To check your SNAP balance, you can call the customer service line or use the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app

How Can I Keep My EBT Card Secure?
Phishing and spam attacks targeting EBT recipients are becoming more common in Arkansas. These scams can take many forms, including deceptive text messages, emails, and phone calls. Knowing how to recognize these fraudulent attempts is the first step in protecting your benefits from theft.
How EBT Benefits Are Stolen
Thieves use several sophisticated methods to gain access to EBT accounts. One common tactic is phishing, where fraudulent text messages or emails create a false emergency, claiming your card is locked to trick you into clicking a malicious link or revealing your card number and PIN.
Another method is card skimming or cloning. Criminals attach small, hard-to-detect devices to ATM or store card readers, which copy the information from your card’s magnetic stripe. They then create a duplicate card to drain your account.
Fraudulent phone calls and emails also pose a threat. Scammers may impersonate EBT services, directing you to enter your card information to "fix" a nonexistent problem.
What To Do If Your Benefits Are Stolen
If you suspect your benefits have been stolen, you must act quickly. Replacement for stolen SNAP funds is possible, but only under specific circumstances and for a limited time.
First, report the fraud and secure your account:
Call the customer service number on the back of your EBT card (1-800-997-9999) immediately to report the theft and have your card canceled.
Change your PIN to prevent further unauthorized use.
Arkansas may replace SNAP benefits stolen through skimming or cloning between October 1, 2022, and December 20, 2024. To request a replacement, you must submit a Declaration of Stolen Benefits form by January 20, 2025. An eligibility worker will need to verify the theft before any funds are replaced.
Federal rules limit households to two reimbursements per fiscal year. The amount replaced cannot be more than two months of your household's benefit allotment per incident.
It is important to note that this replacement program only covers SNAP benefits. Stolen EBT Cash from programs like TANF/TEA or Pandemic-EBT funds cannot be reimbursed.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond fraud, an EBT card can be declined for several reasons. Understanding these common issues can help you resolve them quickly and ensure your benefits are available when you need them most, avoiding frustration at the checkout counter.
Benefits Not Yet Available Or Balance Too Low
Many declines occur simply because the month’s benefits have not been deposited yet or the funds have already been used. Arkansas distributes benefits on a staggered schedule based on case numbers, so they may not arrive on the first of the month.
A temporary system outage, either statewide or at a specific retailer, can also cause a transaction to fail.
First, check your balance. The fastest ways are with the Benny app, the automated phone line at 1-800-997-9999, or your Access Arkansas online account.
If funds are missing, log in to your Access Arkansas account or call your local DHS office to confirm no recertification paperwork is overdue, as this can pause deposits.
If you suspect a system outage, try the card again later or at a different store.
Wrong Pin Or Pin Lockout
For security, entering an incorrect PIN four consecutive times will lock your EBT card. This lockout lasts until the following calendar day, preventing anyone from making further attempts to use the card.
If you forgot your PIN, call the EBT customer service line at 1-800-997-9999 and follow the prompts to create a new one after verifying your identity.
If you simply mistyped the number, wait 24 hours for the system to automatically reset before trying again.
Always create a PIN that is difficult to guess and avoid writing it on the card.
Card Or Point-Of-Sale Malfunction
Sometimes the problem is physical. A worn-out magnetic stripe or a damaged chip can prevent the card reader from processing your transaction. The issue might also be with the store’s equipment rather than your card.
First, try moving to a different checkout lane or using your card at another retailer to rule out a network or reader problem.
Inspect your card for cracks, bends, or other damage. If it appears worn out, call the EBT Help Desk at 1-800-997-9999 to request a replacement, which typically arrives in 3-5 business days.
While you wait for a new card, some stores may be able to process a manual transaction if the numbers are readable. You will need to present a photo ID.
Handy Bookmarks
Arkansas DHS EBT Program: Official details on cards, replacements, and policies.
EBT Card FAQs: Information on phone menus, surcharge rules, and more.
Access Arkansas: Manage your SNAP case, upload documents, and report changes online.
Benny: A free app to check your EBT balance and transaction history.
USDA SNAP Eligible Foods List: A quick reference for what you can and cannot buy with SNAP.
Check Your EBT Balance & Get Cashback On SNAP
Download the app

Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and earn cash back on eligible purchases at stores such as Walmart, Target, and Kroger. To get started, simply link your EBT card in the app. After you shop, scan your receipt with Benny to receive cashback for your SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Your EBT card in Arkansas can hold benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance is a smart way to manage your budget and make sure you have enough funds for groceries and other needs.
This guide outlines several ways to check your EBT balance in Arkansas, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Arkansas
You can check your SNAP and EBT Cash funds in several ways. Arkansas offers a 24-hour automated phone line, an online portal, and a mobile app. You can also find your balance on your most recent store receipt or by using an ATM for your cash account. Each method is straightforward, letting you quickly access your account information.
1. Customer Service Phone Line
A quick phone call to the 24-hour customer service line can provide your current account information.
Dial the toll-free number at 1-800-997-9999.
Enter your 16-digit EBT card number, followed by your four-digit PIN.
Choose the “Balance Inquiry” option to hear your balances. You can also review your last 10 transactions.
Press “0” if you need to speak with a live agent for help.
Support is available in English, Spanish, and Marshallese, and Access Arkansas lists additional language options.
2. The Benny App
The Benny app shows your real-time SNAP and EBT Cash balances directly on your phone.
Download the app from the App Store or Google Play.
Create an account with your phone number or email, enter your zip code, and link your EBT card.
Your current SNAP and EBT Cash funds will appear on the home screen each time you open the app.
Benny also provides cashback on eligible EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe’s.
3. ConnectEBT Website
You can manage your account and view your balances online through the official ConnectEBT website.
On the website, click “Cardholder Login,” select “Arkansas” from the dropdown menu, and press “Submit.”
If you are a new user, click “Register” to create a user ID and password. Otherwise, enter your login details to sign in.
Your dashboard will display your “Available SNAP Balance” and “Available Cash Balance.”
4. Store or ATM Receipt
One of the simplest ways to check your funds is by looking at your last receipt. After any purchase or ATM transaction using your EBT card, keep the printed receipt. The bottom line will show your remaining “EBT SNAP Available Balance” and, if applicable, your “Cash Available Balance.”
5. ATM Balance Inquiry
You can use an ATM to perform a balance inquiry for your EBT Cash account. Insert your EBT card into any ATM that displays the Quest, Plus, or Cirrus logo and follow the prompts for a “Balance Inquiry.” The machine will show your EBT Cash balance on the screen or a printed slip.
The first two cash withdrawals you make each month are free of charge. After that, some ATMs may add a surcharge. To find a fee-free machine, you can call customer service at 1-800-997-9999 or use an online ATM locator like Allpoint.
This method only shows your EBT Cash funds. To check your SNAP balance, you can call the customer service line or use the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app

How Can I Keep My EBT Card Secure?
Phishing and spam attacks targeting EBT recipients are becoming more common in Arkansas. These scams can take many forms, including deceptive text messages, emails, and phone calls. Knowing how to recognize these fraudulent attempts is the first step in protecting your benefits from theft.
How EBT Benefits Are Stolen
Thieves use several sophisticated methods to gain access to EBT accounts. One common tactic is phishing, where fraudulent text messages or emails create a false emergency, claiming your card is locked to trick you into clicking a malicious link or revealing your card number and PIN.
Another method is card skimming or cloning. Criminals attach small, hard-to-detect devices to ATM or store card readers, which copy the information from your card’s magnetic stripe. They then create a duplicate card to drain your account.
Fraudulent phone calls and emails also pose a threat. Scammers may impersonate EBT services, directing you to enter your card information to "fix" a nonexistent problem.
What To Do If Your Benefits Are Stolen
If you suspect your benefits have been stolen, you must act quickly. Replacement for stolen SNAP funds is possible, but only under specific circumstances and for a limited time.
First, report the fraud and secure your account:
Call the customer service number on the back of your EBT card (1-800-997-9999) immediately to report the theft and have your card canceled.
Change your PIN to prevent further unauthorized use.
Arkansas may replace SNAP benefits stolen through skimming or cloning between October 1, 2022, and December 20, 2024. To request a replacement, you must submit a Declaration of Stolen Benefits form by January 20, 2025. An eligibility worker will need to verify the theft before any funds are replaced.
Federal rules limit households to two reimbursements per fiscal year. The amount replaced cannot be more than two months of your household's benefit allotment per incident.
It is important to note that this replacement program only covers SNAP benefits. Stolen EBT Cash from programs like TANF/TEA or Pandemic-EBT funds cannot be reimbursed.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond fraud, an EBT card can be declined for several reasons. Understanding these common issues can help you resolve them quickly and ensure your benefits are available when you need them most, avoiding frustration at the checkout counter.
Benefits Not Yet Available Or Balance Too Low
Many declines occur simply because the month’s benefits have not been deposited yet or the funds have already been used. Arkansas distributes benefits on a staggered schedule based on case numbers, so they may not arrive on the first of the month.
A temporary system outage, either statewide or at a specific retailer, can also cause a transaction to fail.
First, check your balance. The fastest ways are with the Benny app, the automated phone line at 1-800-997-9999, or your Access Arkansas online account.
If funds are missing, log in to your Access Arkansas account or call your local DHS office to confirm no recertification paperwork is overdue, as this can pause deposits.
If you suspect a system outage, try the card again later or at a different store.
Wrong Pin Or Pin Lockout
For security, entering an incorrect PIN four consecutive times will lock your EBT card. This lockout lasts until the following calendar day, preventing anyone from making further attempts to use the card.
If you forgot your PIN, call the EBT customer service line at 1-800-997-9999 and follow the prompts to create a new one after verifying your identity.
If you simply mistyped the number, wait 24 hours for the system to automatically reset before trying again.
Always create a PIN that is difficult to guess and avoid writing it on the card.
Card Or Point-Of-Sale Malfunction
Sometimes the problem is physical. A worn-out magnetic stripe or a damaged chip can prevent the card reader from processing your transaction. The issue might also be with the store’s equipment rather than your card.
First, try moving to a different checkout lane or using your card at another retailer to rule out a network or reader problem.
Inspect your card for cracks, bends, or other damage. If it appears worn out, call the EBT Help Desk at 1-800-997-9999 to request a replacement, which typically arrives in 3-5 business days.
While you wait for a new card, some stores may be able to process a manual transaction if the numbers are readable. You will need to present a photo ID.
Handy Bookmarks
Arkansas DHS EBT Program: Official details on cards, replacements, and policies.
EBT Card FAQs: Information on phone menus, surcharge rules, and more.
Access Arkansas: Manage your SNAP case, upload documents, and report changes online.
Benny: A free app to check your EBT balance and transaction history.
USDA SNAP Eligible Foods List: A quick reference for what you can and cannot buy with SNAP.
Check Your EBT Balance & Get Cashback On SNAP
Download the app

Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and earn cash back on eligible purchases at stores such as Walmart, Target, and Kroger. To get started, simply link your EBT card in the app. After you shop, scan your receipt with Benny to receive cashback for your SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Your EBT card in Arkansas can hold benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance is a smart way to manage your budget and make sure you have enough funds for groceries and other needs.
This guide outlines several ways to check your EBT balance in Arkansas, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Arkansas
You can check your SNAP and EBT Cash funds in several ways. Arkansas offers a 24-hour automated phone line, an online portal, and a mobile app. You can also find your balance on your most recent store receipt or by using an ATM for your cash account. Each method is straightforward, letting you quickly access your account information.
1. Customer Service Phone Line
A quick phone call to the 24-hour customer service line can provide your current account information.
Dial the toll-free number at 1-800-997-9999.
Enter your 16-digit EBT card number, followed by your four-digit PIN.
Choose the “Balance Inquiry” option to hear your balances. You can also review your last 10 transactions.
Press “0” if you need to speak with a live agent for help.
Support is available in English, Spanish, and Marshallese, and Access Arkansas lists additional language options.
2. The Benny App
The Benny app shows your real-time SNAP and EBT Cash balances directly on your phone.
Download the app from the App Store or Google Play.
Create an account with your phone number or email, enter your zip code, and link your EBT card.
Your current SNAP and EBT Cash funds will appear on the home screen each time you open the app.
Benny also provides cashback on eligible EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe’s.
3. ConnectEBT Website
You can manage your account and view your balances online through the official ConnectEBT website.
On the website, click “Cardholder Login,” select “Arkansas” from the dropdown menu, and press “Submit.”
If you are a new user, click “Register” to create a user ID and password. Otherwise, enter your login details to sign in.
Your dashboard will display your “Available SNAP Balance” and “Available Cash Balance.”
4. Store or ATM Receipt
One of the simplest ways to check your funds is by looking at your last receipt. After any purchase or ATM transaction using your EBT card, keep the printed receipt. The bottom line will show your remaining “EBT SNAP Available Balance” and, if applicable, your “Cash Available Balance.”
5. ATM Balance Inquiry
You can use an ATM to perform a balance inquiry for your EBT Cash account. Insert your EBT card into any ATM that displays the Quest, Plus, or Cirrus logo and follow the prompts for a “Balance Inquiry.” The machine will show your EBT Cash balance on the screen or a printed slip.
The first two cash withdrawals you make each month are free of charge. After that, some ATMs may add a surcharge. To find a fee-free machine, you can call customer service at 1-800-997-9999 or use an online ATM locator like Allpoint.
This method only shows your EBT Cash funds. To check your SNAP balance, you can call the customer service line or use the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app

How Can I Keep My EBT Card Secure?
Phishing and spam attacks targeting EBT recipients are becoming more common in Arkansas. These scams can take many forms, including deceptive text messages, emails, and phone calls. Knowing how to recognize these fraudulent attempts is the first step in protecting your benefits from theft.
How EBT Benefits Are Stolen
Thieves use several sophisticated methods to gain access to EBT accounts. One common tactic is phishing, where fraudulent text messages or emails create a false emergency, claiming your card is locked to trick you into clicking a malicious link or revealing your card number and PIN.
Another method is card skimming or cloning. Criminals attach small, hard-to-detect devices to ATM or store card readers, which copy the information from your card’s magnetic stripe. They then create a duplicate card to drain your account.
Fraudulent phone calls and emails also pose a threat. Scammers may impersonate EBT services, directing you to enter your card information to "fix" a nonexistent problem.
What To Do If Your Benefits Are Stolen
If you suspect your benefits have been stolen, you must act quickly. Replacement for stolen SNAP funds is possible, but only under specific circumstances and for a limited time.
First, report the fraud and secure your account:
Call the customer service number on the back of your EBT card (1-800-997-9999) immediately to report the theft and have your card canceled.
Change your PIN to prevent further unauthorized use.
Arkansas may replace SNAP benefits stolen through skimming or cloning between October 1, 2022, and December 20, 2024. To request a replacement, you must submit a Declaration of Stolen Benefits form by January 20, 2025. An eligibility worker will need to verify the theft before any funds are replaced.
Federal rules limit households to two reimbursements per fiscal year. The amount replaced cannot be more than two months of your household's benefit allotment per incident.
It is important to note that this replacement program only covers SNAP benefits. Stolen EBT Cash from programs like TANF/TEA or Pandemic-EBT funds cannot be reimbursed.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond fraud, an EBT card can be declined for several reasons. Understanding these common issues can help you resolve them quickly and ensure your benefits are available when you need them most, avoiding frustration at the checkout counter.
Benefits Not Yet Available Or Balance Too Low
Many declines occur simply because the month’s benefits have not been deposited yet or the funds have already been used. Arkansas distributes benefits on a staggered schedule based on case numbers, so they may not arrive on the first of the month.
A temporary system outage, either statewide or at a specific retailer, can also cause a transaction to fail.
First, check your balance. The fastest ways are with the Benny app, the automated phone line at 1-800-997-9999, or your Access Arkansas online account.
If funds are missing, log in to your Access Arkansas account or call your local DHS office to confirm no recertification paperwork is overdue, as this can pause deposits.
If you suspect a system outage, try the card again later or at a different store.
Wrong Pin Or Pin Lockout
For security, entering an incorrect PIN four consecutive times will lock your EBT card. This lockout lasts until the following calendar day, preventing anyone from making further attempts to use the card.
If you forgot your PIN, call the EBT customer service line at 1-800-997-9999 and follow the prompts to create a new one after verifying your identity.
If you simply mistyped the number, wait 24 hours for the system to automatically reset before trying again.
Always create a PIN that is difficult to guess and avoid writing it on the card.
Card Or Point-Of-Sale Malfunction
Sometimes the problem is physical. A worn-out magnetic stripe or a damaged chip can prevent the card reader from processing your transaction. The issue might also be with the store’s equipment rather than your card.
First, try moving to a different checkout lane or using your card at another retailer to rule out a network or reader problem.
Inspect your card for cracks, bends, or other damage. If it appears worn out, call the EBT Help Desk at 1-800-997-9999 to request a replacement, which typically arrives in 3-5 business days.
While you wait for a new card, some stores may be able to process a manual transaction if the numbers are readable. You will need to present a photo ID.
Handy Bookmarks
Arkansas DHS EBT Program: Official details on cards, replacements, and policies.
EBT Card FAQs: Information on phone menus, surcharge rules, and more.
Access Arkansas: Manage your SNAP case, upload documents, and report changes online.
Benny: A free app to check your EBT balance and transaction history.
USDA SNAP Eligible Foods List: A quick reference for what you can and cannot buy with SNAP.
Check Your EBT Balance & Get Cashback On SNAP
Download the app

Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and earn cash back on eligible purchases at stores such as Walmart, Target, and Kroger. To get started, simply link your EBT card in the app. After you shop, scan your receipt with Benny to receive cashback for your SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Your EBT card in Arkansas can hold benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance is a smart way to manage your budget and make sure you have enough funds for groceries and other needs.
This guide outlines several ways to check your EBT balance in Arkansas, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Arkansas
You can check your SNAP and EBT Cash funds in several ways. Arkansas offers a 24-hour automated phone line, an online portal, and a mobile app. You can also find your balance on your most recent store receipt or by using an ATM for your cash account. Each method is straightforward, letting you quickly access your account information.
1. Customer Service Phone Line
A quick phone call to the 24-hour customer service line can provide your current account information.
Dial the toll-free number at 1-800-997-9999.
Enter your 16-digit EBT card number, followed by your four-digit PIN.
Choose the “Balance Inquiry” option to hear your balances. You can also review your last 10 transactions.
Press “0” if you need to speak with a live agent for help.
Support is available in English, Spanish, and Marshallese, and Access Arkansas lists additional language options.
2. The Benny App
The Benny app shows your real-time SNAP and EBT Cash balances directly on your phone.
Download the app from the App Store or Google Play.
Create an account with your phone number or email, enter your zip code, and link your EBT card.
Your current SNAP and EBT Cash funds will appear on the home screen each time you open the app.
Benny also provides cashback on eligible EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe’s.
3. ConnectEBT Website
You can manage your account and view your balances online through the official ConnectEBT website.
On the website, click “Cardholder Login,” select “Arkansas” from the dropdown menu, and press “Submit.”
If you are a new user, click “Register” to create a user ID and password. Otherwise, enter your login details to sign in.
Your dashboard will display your “Available SNAP Balance” and “Available Cash Balance.”
4. Store or ATM Receipt
One of the simplest ways to check your funds is by looking at your last receipt. After any purchase or ATM transaction using your EBT card, keep the printed receipt. The bottom line will show your remaining “EBT SNAP Available Balance” and, if applicable, your “Cash Available Balance.”
5. ATM Balance Inquiry
You can use an ATM to perform a balance inquiry for your EBT Cash account. Insert your EBT card into any ATM that displays the Quest, Plus, or Cirrus logo and follow the prompts for a “Balance Inquiry.” The machine will show your EBT Cash balance on the screen or a printed slip.
The first two cash withdrawals you make each month are free of charge. After that, some ATMs may add a surcharge. To find a fee-free machine, you can call customer service at 1-800-997-9999 or use an online ATM locator like Allpoint.
This method only shows your EBT Cash funds. To check your SNAP balance, you can call the customer service line or use the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app

How Can I Keep My EBT Card Secure?
Phishing and spam attacks targeting EBT recipients are becoming more common in Arkansas. These scams can take many forms, including deceptive text messages, emails, and phone calls. Knowing how to recognize these fraudulent attempts is the first step in protecting your benefits from theft.
How EBT Benefits Are Stolen
Thieves use several sophisticated methods to gain access to EBT accounts. One common tactic is phishing, where fraudulent text messages or emails create a false emergency, claiming your card is locked to trick you into clicking a malicious link or revealing your card number and PIN.
Another method is card skimming or cloning. Criminals attach small, hard-to-detect devices to ATM or store card readers, which copy the information from your card’s magnetic stripe. They then create a duplicate card to drain your account.
Fraudulent phone calls and emails also pose a threat. Scammers may impersonate EBT services, directing you to enter your card information to "fix" a nonexistent problem.
What To Do If Your Benefits Are Stolen
If you suspect your benefits have been stolen, you must act quickly. Replacement for stolen SNAP funds is possible, but only under specific circumstances and for a limited time.
First, report the fraud and secure your account:
Call the customer service number on the back of your EBT card (1-800-997-9999) immediately to report the theft and have your card canceled.
Change your PIN to prevent further unauthorized use.
Arkansas may replace SNAP benefits stolen through skimming or cloning between October 1, 2022, and December 20, 2024. To request a replacement, you must submit a Declaration of Stolen Benefits form by January 20, 2025. An eligibility worker will need to verify the theft before any funds are replaced.
Federal rules limit households to two reimbursements per fiscal year. The amount replaced cannot be more than two months of your household's benefit allotment per incident.
It is important to note that this replacement program only covers SNAP benefits. Stolen EBT Cash from programs like TANF/TEA or Pandemic-EBT funds cannot be reimbursed.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond fraud, an EBT card can be declined for several reasons. Understanding these common issues can help you resolve them quickly and ensure your benefits are available when you need them most, avoiding frustration at the checkout counter.
Benefits Not Yet Available Or Balance Too Low
Many declines occur simply because the month’s benefits have not been deposited yet or the funds have already been used. Arkansas distributes benefits on a staggered schedule based on case numbers, so they may not arrive on the first of the month.
A temporary system outage, either statewide or at a specific retailer, can also cause a transaction to fail.
First, check your balance. The fastest ways are with the Benny app, the automated phone line at 1-800-997-9999, or your Access Arkansas online account.
If funds are missing, log in to your Access Arkansas account or call your local DHS office to confirm no recertification paperwork is overdue, as this can pause deposits.
If you suspect a system outage, try the card again later or at a different store.
Wrong Pin Or Pin Lockout
For security, entering an incorrect PIN four consecutive times will lock your EBT card. This lockout lasts until the following calendar day, preventing anyone from making further attempts to use the card.
If you forgot your PIN, call the EBT customer service line at 1-800-997-9999 and follow the prompts to create a new one after verifying your identity.
If you simply mistyped the number, wait 24 hours for the system to automatically reset before trying again.
Always create a PIN that is difficult to guess and avoid writing it on the card.
Card Or Point-Of-Sale Malfunction
Sometimes the problem is physical. A worn-out magnetic stripe or a damaged chip can prevent the card reader from processing your transaction. The issue might also be with the store’s equipment rather than your card.
First, try moving to a different checkout lane or using your card at another retailer to rule out a network or reader problem.
Inspect your card for cracks, bends, or other damage. If it appears worn out, call the EBT Help Desk at 1-800-997-9999 to request a replacement, which typically arrives in 3-5 business days.
While you wait for a new card, some stores may be able to process a manual transaction if the numbers are readable. You will need to present a photo ID.
Handy Bookmarks
Arkansas DHS EBT Program: Official details on cards, replacements, and policies.
EBT Card FAQs: Information on phone menus, surcharge rules, and more.
Access Arkansas: Manage your SNAP case, upload documents, and report changes online.
Benny: A free app to check your EBT balance and transaction history.
USDA SNAP Eligible Foods List: A quick reference for what you can and cannot buy with SNAP.
Check Your EBT Balance & Get Cashback On SNAP
Download the app

Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and earn cash back on eligible purchases at stores such as Walmart, Target, and Kroger. To get started, simply link your EBT card in the app. After you shop, scan your receipt with Benny to receive cashback for your SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
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Your EBT card in Arkansas can hold benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance is a smart way to manage your budget and make sure you have enough funds for groceries and other needs.
This guide outlines several ways to check your EBT balance in Arkansas, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Arkansas
You can check your SNAP and EBT Cash funds in several ways. Arkansas offers a 24-hour automated phone line, an online portal, and a mobile app. You can also find your balance on your most recent store receipt or by using an ATM for your cash account. Each method is straightforward, letting you quickly access your account information.
1. Customer Service Phone Line
A quick phone call to the 24-hour customer service line can provide your current account information.
Dial the toll-free number at 1-800-997-9999.
Enter your 16-digit EBT card number, followed by your four-digit PIN.
Choose the “Balance Inquiry” option to hear your balances. You can also review your last 10 transactions.
Press “0” if you need to speak with a live agent for help.
Support is available in English, Spanish, and Marshallese, and Access Arkansas lists additional language options.
2. The Benny App
The Benny app shows your real-time SNAP and EBT Cash balances directly on your phone.
Download the app from the App Store or Google Play.
Create an account with your phone number or email, enter your zip code, and link your EBT card.
Your current SNAP and EBT Cash funds will appear on the home screen each time you open the app.
Benny also provides cashback on eligible EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe’s.
3. ConnectEBT Website
You can manage your account and view your balances online through the official ConnectEBT website.
On the website, click “Cardholder Login,” select “Arkansas” from the dropdown menu, and press “Submit.”
If you are a new user, click “Register” to create a user ID and password. Otherwise, enter your login details to sign in.
Your dashboard will display your “Available SNAP Balance” and “Available Cash Balance.”
4. Store or ATM Receipt
One of the simplest ways to check your funds is by looking at your last receipt. After any purchase or ATM transaction using your EBT card, keep the printed receipt. The bottom line will show your remaining “EBT SNAP Available Balance” and, if applicable, your “Cash Available Balance.”
5. ATM Balance Inquiry
You can use an ATM to perform a balance inquiry for your EBT Cash account. Insert your EBT card into any ATM that displays the Quest, Plus, or Cirrus logo and follow the prompts for a “Balance Inquiry.” The machine will show your EBT Cash balance on the screen or a printed slip.
The first two cash withdrawals you make each month are free of charge. After that, some ATMs may add a surcharge. To find a fee-free machine, you can call customer service at 1-800-997-9999 or use an online ATM locator like Allpoint.
This method only shows your EBT Cash funds. To check your SNAP balance, you can call the customer service line or use the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
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How Can I Keep My EBT Card Secure?
Phishing and spam attacks targeting EBT recipients are becoming more common in Arkansas. These scams can take many forms, including deceptive text messages, emails, and phone calls. Knowing how to recognize these fraudulent attempts is the first step in protecting your benefits from theft.
How EBT Benefits Are Stolen
Thieves use several sophisticated methods to gain access to EBT accounts. One common tactic is phishing, where fraudulent text messages or emails create a false emergency, claiming your card is locked to trick you into clicking a malicious link or revealing your card number and PIN.
Another method is card skimming or cloning. Criminals attach small, hard-to-detect devices to ATM or store card readers, which copy the information from your card’s magnetic stripe. They then create a duplicate card to drain your account.
Fraudulent phone calls and emails also pose a threat. Scammers may impersonate EBT services, directing you to enter your card information to "fix" a nonexistent problem.
What To Do If Your Benefits Are Stolen
If you suspect your benefits have been stolen, you must act quickly. Replacement for stolen SNAP funds is possible, but only under specific circumstances and for a limited time.
First, report the fraud and secure your account:
Call the customer service number on the back of your EBT card (1-800-997-9999) immediately to report the theft and have your card canceled.
Change your PIN to prevent further unauthorized use.
Arkansas may replace SNAP benefits stolen through skimming or cloning between October 1, 2022, and December 20, 2024. To request a replacement, you must submit a Declaration of Stolen Benefits form by January 20, 2025. An eligibility worker will need to verify the theft before any funds are replaced.
Federal rules limit households to two reimbursements per fiscal year. The amount replaced cannot be more than two months of your household's benefit allotment per incident.
It is important to note that this replacement program only covers SNAP benefits. Stolen EBT Cash from programs like TANF/TEA or Pandemic-EBT funds cannot be reimbursed.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond fraud, an EBT card can be declined for several reasons. Understanding these common issues can help you resolve them quickly and ensure your benefits are available when you need them most, avoiding frustration at the checkout counter.
Benefits Not Yet Available Or Balance Too Low
Many declines occur simply because the month’s benefits have not been deposited yet or the funds have already been used. Arkansas distributes benefits on a staggered schedule based on case numbers, so they may not arrive on the first of the month.
A temporary system outage, either statewide or at a specific retailer, can also cause a transaction to fail.
First, check your balance. The fastest ways are with the Benny app, the automated phone line at 1-800-997-9999, or your Access Arkansas online account.
If funds are missing, log in to your Access Arkansas account or call your local DHS office to confirm no recertification paperwork is overdue, as this can pause deposits.
If you suspect a system outage, try the card again later or at a different store.
Wrong Pin Or Pin Lockout
For security, entering an incorrect PIN four consecutive times will lock your EBT card. This lockout lasts until the following calendar day, preventing anyone from making further attempts to use the card.
If you forgot your PIN, call the EBT customer service line at 1-800-997-9999 and follow the prompts to create a new one after verifying your identity.
If you simply mistyped the number, wait 24 hours for the system to automatically reset before trying again.
Always create a PIN that is difficult to guess and avoid writing it on the card.
Card Or Point-Of-Sale Malfunction
Sometimes the problem is physical. A worn-out magnetic stripe or a damaged chip can prevent the card reader from processing your transaction. The issue might also be with the store’s equipment rather than your card.
First, try moving to a different checkout lane or using your card at another retailer to rule out a network or reader problem.
Inspect your card for cracks, bends, or other damage. If it appears worn out, call the EBT Help Desk at 1-800-997-9999 to request a replacement, which typically arrives in 3-5 business days.
While you wait for a new card, some stores may be able to process a manual transaction if the numbers are readable. You will need to present a photo ID.
Handy Bookmarks
Arkansas DHS EBT Program: Official details on cards, replacements, and policies.
EBT Card FAQs: Information on phone menus, surcharge rules, and more.
Access Arkansas: Manage your SNAP case, upload documents, and report changes online.
Benny: A free app to check your EBT balance and transaction history.
USDA SNAP Eligible Foods List: A quick reference for what you can and cannot buy with SNAP.
Check Your EBT Balance & Get Cashback On SNAP
Download the app

Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that helps you track your EBT balance in real time and earn cash back on eligible purchases at stores such as Walmart, Target, and Kroger. To get started, simply link your EBT card in the app. After you shop, scan your receipt with Benny to receive cashback for your SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.