Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you might occasionally run into issues. Problems can range from a lost card or forgotten PIN to a transaction being declined at checkout. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.

Lost or Stolen EBT Card

Misplacing your EBT card can be alarming, but taking immediate action can protect your benefits. The top priority is to report the card as missing to prevent anyone else from using your funds. Getting help from customer service for EBT in Vermont is a straightforward process.

• As soon as you notice your card is gone, call the 24-hour EBT Customer Service line at 1-800-914-8605 to deactivate it.

• Be ready to provide your card number, Social Security number, and date of birth to verify your identity and freeze the account.

• Request a replacement card, which will be mailed to the address on file, typically arriving within seven days.

• Once the new card arrives, follow the instructions to activate it and set a new PIN.

• Check your recent transactions online at ebtEdge.com to confirm no unauthorized purchases were made.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or suspecting it has been compromised requires a quick reset to secure your account. You can change your PIN without needing to speak to a representative if you have your card information handy.

• Log in to the cardholder portal at ebtEdge.com and select the option to change or reset your PIN.

• Follow the prompts to verify your identity using your card number, SSN, and date of birth.

• Choose a new four-digit PIN that is difficult for others to guess. Avoid simple combinations like "1234" or your birth year.

• Test the new PIN with a small purchase or at an ATM to confirm it works correctly.

Card Declined or Damaged at Checkout

A declined transaction can be frustrating, especially with a full shopping cart. The issue could be with the card, the terminal, or your balance. Before assuming the worst, there are a few simple troubleshooting steps you can take right in the store.

• Ask the cashier to try swiping or inserting the card again, as the problem might be a temporary terminal error.

• If it's declined again, you can check your EBT balance using a free app like Benny or by calling the number on your card.

• Inspect the card’s magnetic stripe and chip for any visible damage, like cracks or scratches. If it looks worn out, you can request a free replacement from customer service.

• If you believe funds were deducted incorrectly, keep the receipt and report the error to have the transaction reversed.

Benefits Missing or Balance Appears Wrong

If your benefits haven't appeared on the expected day, it could be due to a holiday, a weekend delay, or an issue with your case file. The Vermont EBT customer service number for case-specific questions is the best resource if your benefits are significantly delayed.

• First, review the EBT deposit schedule for Vermont to confirm your specific loading date.

• Check your official balance and transaction history on the ebtEdge website to see what has been posted to your account.

• Compare your recent transaction history with your shopping receipts to identify any potential discrepancies.

• If benefits are still missing after 24 hours, call the Economic Services Division Benefits Service Center at 1-800-479-6151.

• Ensure all your paperwork, like recertification forms, is submitted on time, as this is a common reason for delays.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

While the app helps you manage your funds, remember to use the official EBT customer service in Vermont for case-specific issues. Download Benny to take control of your spending and get more out of your EBT benefits.