Minnesota EBT Customer Service: How to Get Help & Common Issues

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Managing your EBT benefits doesn't have to be a complicated or stressful process. Whether you're an existing cardholder needing to replace a lost card or dispute a transaction, or you're new to the program with questions about applying, this guide provides all the ways to contact EBT customer service in Minnesota and resolve common issues quickly.

How to Contact EBT Customer Service in Minnesota

You can reach the support team through several channels depending on your specific need.

Phone: The primary Minnesota EBT customer service number is 888-997-2227, a 24/7 toll-free line for balance inquiries, PIN changes, or reporting lost cards. For specific SNAP case questions, call 651-431-4049 (metro) or 800-657-3698 (statewide). A TTY relay service is available at 800-627-3529.
Email: There is no dedicated public email address for customer service for EBT in Minnesota. For all inquiries, you should use the appropriate phone number or review the state's official contact information.
Mail: For written correspondence with EBT customer service in Minnesota, you can send documents to EBT Customer Service, Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941. Note that the administrative office on Lafayette Road does not provide walk-in EBT services.
In-Person: Face-to-face assistance is available at local county and tribal human services offices. You can find the address and phone number for your nearest location by using the USDA's SNAP State Directory and selecting the state from the list.

Multi-Lingual Support

Interpreter support is available for many languages through the EBT customer service in Minnesota. The main automated phone line offers prompts for Spanish, Hmong, and Somali. For assistance in other languages, you can ask a live agent to connect you with an interpreter.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you may occasionally run into problems. Common issues range from a lost card to a forgotten PIN or suspicious activity on your account. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

If your card is missing, it is important to report it immediately to freeze the account and prevent unauthorized use. Taking quick action is the best way to protect your benefits. The process for getting a replacement is straightforward with the right customer service for EBT in Minnesota.

Call the EBT customer service line at 888-997-2227. This number is available 24/7 and can also be found on the DHS Contact Us information.
Select the prompt for a “lost or stolen card” and provide your card number or Social Security number to the agent or automated system.
Confirm your recent transactions to help identify any fraudulent purchases.
Request a replacement card. Your old card will be deactivated, and a new one will be mailed, typically arriving in 7–10 business days.
When your new card arrives, activate it and choose a new PIN before using it.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or having your card locked after too many incorrect attempts is a common issue. You can easily reset your PIN or unlock your card by calling the 24-hour Minnesota EBT customer service number. This ensures you can regain access to your funds without a long wait.

Have your card and personal information ready, then call the customer service line and choose the “PIN change” option.
Verify your identity by providing your Social Security number, date of birth, and the last four digits of your card.
Enter and confirm a new four-digit PIN. Avoid using easily guessable numbers like birthdays or sequences like “1234.”
Wait for confirmation that your card is unlocked. You can test the new PIN with a balance inquiry at an ATM before shopping.

Card Is Damaged, Expired, or Won’t Swipe

A card can stop working due to normal wear and tear, an expired date, or because it was never activated. Before requesting a new one, there are a few troubleshooting steps you can take. These simple checks can sometimes solve the problem without needing a replacement.

Clean the magnetic stripe on the back of the card and try swiping it at a different card reader to rule out an issue with the store's equipment.
Check the expiration date printed on the front of your card. If it has passed, you will need to call customer service for a replacement.
If you just received the card, follow the activation instructions that were mailed with it.
If the card still fails, a replacement for a destroyed card can be mailed at no cost after you call and verify your identity.

Suspicious Transactions or Unexpected Balance Drop

Card skimming and theft are on the rise, making it wise to monitor your account for unauthorized activity. If you notice your balance is lower than expected or see purchases you did not make, you must act fast. Promptly reporting fraud is the best way to protect and potentially recover your benefits.

Regularly review your transaction history. You can use a free app like Benny to track your SNAP and EBT Cash balance or check the official online portal.
If you find fraudulent activity, call the EBT customer service in Minnesota and report it immediately.
Ask the representative to freeze your card, initiate a fraud claim, and send a replacement card with a new PIN.
You may need to file a written dispute form sent by your county or DHS. Submitting this on time is necessary to maintain eligibility for replacement benefits.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits. It's a helpful tool for anyone who also interacts with the EBT customer service in Minnesota.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a complicated or stressful process. Whether you're an existing cardholder needing to replace a lost card or dispute a transaction, or you're new to the program with questions about applying, this guide provides all the ways to contact EBT customer service in Minnesota and resolve common issues quickly.

How to Contact EBT Customer Service in Minnesota

You can reach the support team through several channels depending on your specific need.

Phone: The primary Minnesota EBT customer service number is 888-997-2227, a 24/7 toll-free line for balance inquiries, PIN changes, or reporting lost cards. For specific SNAP case questions, call 651-431-4049 (metro) or 800-657-3698 (statewide). A TTY relay service is available at 800-627-3529.
Email: There is no dedicated public email address for customer service for EBT in Minnesota. For all inquiries, you should use the appropriate phone number or review the state's official contact information.
Mail: For written correspondence with EBT customer service in Minnesota, you can send documents to EBT Customer Service, Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941. Note that the administrative office on Lafayette Road does not provide walk-in EBT services.
In-Person: Face-to-face assistance is available at local county and tribal human services offices. You can find the address and phone number for your nearest location by using the USDA's SNAP State Directory and selecting the state from the list.

Multi-Lingual Support

Interpreter support is available for many languages through the EBT customer service in Minnesota. The main automated phone line offers prompts for Spanish, Hmong, and Somali. For assistance in other languages, you can ask a live agent to connect you with an interpreter.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you may occasionally run into problems. Common issues range from a lost card to a forgotten PIN or suspicious activity on your account. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

If your card is missing, it is important to report it immediately to freeze the account and prevent unauthorized use. Taking quick action is the best way to protect your benefits. The process for getting a replacement is straightforward with the right customer service for EBT in Minnesota.

Call the EBT customer service line at 888-997-2227. This number is available 24/7 and can also be found on the DHS Contact Us information.
Select the prompt for a “lost or stolen card” and provide your card number or Social Security number to the agent or automated system.
Confirm your recent transactions to help identify any fraudulent purchases.
Request a replacement card. Your old card will be deactivated, and a new one will be mailed, typically arriving in 7–10 business days.
When your new card arrives, activate it and choose a new PIN before using it.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or having your card locked after too many incorrect attempts is a common issue. You can easily reset your PIN or unlock your card by calling the 24-hour Minnesota EBT customer service number. This ensures you can regain access to your funds without a long wait.

Have your card and personal information ready, then call the customer service line and choose the “PIN change” option.
Verify your identity by providing your Social Security number, date of birth, and the last four digits of your card.
Enter and confirm a new four-digit PIN. Avoid using easily guessable numbers like birthdays or sequences like “1234.”
Wait for confirmation that your card is unlocked. You can test the new PIN with a balance inquiry at an ATM before shopping.

Card Is Damaged, Expired, or Won’t Swipe

A card can stop working due to normal wear and tear, an expired date, or because it was never activated. Before requesting a new one, there are a few troubleshooting steps you can take. These simple checks can sometimes solve the problem without needing a replacement.

Clean the magnetic stripe on the back of the card and try swiping it at a different card reader to rule out an issue with the store's equipment.
Check the expiration date printed on the front of your card. If it has passed, you will need to call customer service for a replacement.
If you just received the card, follow the activation instructions that were mailed with it.
If the card still fails, a replacement for a destroyed card can be mailed at no cost after you call and verify your identity.

Suspicious Transactions or Unexpected Balance Drop

Card skimming and theft are on the rise, making it wise to monitor your account for unauthorized activity. If you notice your balance is lower than expected or see purchases you did not make, you must act fast. Promptly reporting fraud is the best way to protect and potentially recover your benefits.

Regularly review your transaction history. You can use a free app like Benny to track your SNAP and EBT Cash balance or check the official online portal.
If you find fraudulent activity, call the EBT customer service in Minnesota and report it immediately.
Ask the representative to freeze your card, initiate a fraud claim, and send a replacement card with a new PIN.
You may need to file a written dispute form sent by your county or DHS. Submitting this on time is necessary to maintain eligibility for replacement benefits.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits. It's a helpful tool for anyone who also interacts with the EBT customer service in Minnesota.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a complicated or stressful process. Whether you're an existing cardholder needing to replace a lost card or dispute a transaction, or you're new to the program with questions about applying, this guide provides all the ways to contact EBT customer service in Minnesota and resolve common issues quickly.

How to Contact EBT Customer Service in Minnesota

You can reach the support team through several channels depending on your specific need.

Phone: The primary Minnesota EBT customer service number is 888-997-2227, a 24/7 toll-free line for balance inquiries, PIN changes, or reporting lost cards. For specific SNAP case questions, call 651-431-4049 (metro) or 800-657-3698 (statewide). A TTY relay service is available at 800-627-3529.
Email: There is no dedicated public email address for customer service for EBT in Minnesota. For all inquiries, you should use the appropriate phone number or review the state's official contact information.
Mail: For written correspondence with EBT customer service in Minnesota, you can send documents to EBT Customer Service, Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941. Note that the administrative office on Lafayette Road does not provide walk-in EBT services.
In-Person: Face-to-face assistance is available at local county and tribal human services offices. You can find the address and phone number for your nearest location by using the USDA's SNAP State Directory and selecting the state from the list.

Multi-Lingual Support

Interpreter support is available for many languages through the EBT customer service in Minnesota. The main automated phone line offers prompts for Spanish, Hmong, and Somali. For assistance in other languages, you can ask a live agent to connect you with an interpreter.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you may occasionally run into problems. Common issues range from a lost card to a forgotten PIN or suspicious activity on your account. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

If your card is missing, it is important to report it immediately to freeze the account and prevent unauthorized use. Taking quick action is the best way to protect your benefits. The process for getting a replacement is straightforward with the right customer service for EBT in Minnesota.

Call the EBT customer service line at 888-997-2227. This number is available 24/7 and can also be found on the DHS Contact Us information.
Select the prompt for a “lost or stolen card” and provide your card number or Social Security number to the agent or automated system.
Confirm your recent transactions to help identify any fraudulent purchases.
Request a replacement card. Your old card will be deactivated, and a new one will be mailed, typically arriving in 7–10 business days.
When your new card arrives, activate it and choose a new PIN before using it.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or having your card locked after too many incorrect attempts is a common issue. You can easily reset your PIN or unlock your card by calling the 24-hour Minnesota EBT customer service number. This ensures you can regain access to your funds without a long wait.

Have your card and personal information ready, then call the customer service line and choose the “PIN change” option.
Verify your identity by providing your Social Security number, date of birth, and the last four digits of your card.
Enter and confirm a new four-digit PIN. Avoid using easily guessable numbers like birthdays or sequences like “1234.”
Wait for confirmation that your card is unlocked. You can test the new PIN with a balance inquiry at an ATM before shopping.

Card Is Damaged, Expired, or Won’t Swipe

A card can stop working due to normal wear and tear, an expired date, or because it was never activated. Before requesting a new one, there are a few troubleshooting steps you can take. These simple checks can sometimes solve the problem without needing a replacement.

Clean the magnetic stripe on the back of the card and try swiping it at a different card reader to rule out an issue with the store's equipment.
Check the expiration date printed on the front of your card. If it has passed, you will need to call customer service for a replacement.
If you just received the card, follow the activation instructions that were mailed with it.
If the card still fails, a replacement for a destroyed card can be mailed at no cost after you call and verify your identity.

Suspicious Transactions or Unexpected Balance Drop

Card skimming and theft are on the rise, making it wise to monitor your account for unauthorized activity. If you notice your balance is lower than expected or see purchases you did not make, you must act fast. Promptly reporting fraud is the best way to protect and potentially recover your benefits.

Regularly review your transaction history. You can use a free app like Benny to track your SNAP and EBT Cash balance or check the official online portal.
If you find fraudulent activity, call the EBT customer service in Minnesota and report it immediately.
Ask the representative to freeze your card, initiate a fraud claim, and send a replacement card with a new PIN.
You may need to file a written dispute form sent by your county or DHS. Submitting this on time is necessary to maintain eligibility for replacement benefits.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits. It's a helpful tool for anyone who also interacts with the EBT customer service in Minnesota.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a complicated or stressful process. Whether you're an existing cardholder needing to replace a lost card or dispute a transaction, or you're new to the program with questions about applying, this guide provides all the ways to contact EBT customer service in Minnesota and resolve common issues quickly.

How to Contact EBT Customer Service in Minnesota

You can reach the support team through several channels depending on your specific need.

Phone: The primary Minnesota EBT customer service number is 888-997-2227, a 24/7 toll-free line for balance inquiries, PIN changes, or reporting lost cards. For specific SNAP case questions, call 651-431-4049 (metro) or 800-657-3698 (statewide). A TTY relay service is available at 800-627-3529.
Email: There is no dedicated public email address for customer service for EBT in Minnesota. For all inquiries, you should use the appropriate phone number or review the state's official contact information.
Mail: For written correspondence with EBT customer service in Minnesota, you can send documents to EBT Customer Service, Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941. Note that the administrative office on Lafayette Road does not provide walk-in EBT services.
In-Person: Face-to-face assistance is available at local county and tribal human services offices. You can find the address and phone number for your nearest location by using the USDA's SNAP State Directory and selecting the state from the list.

Multi-Lingual Support

Interpreter support is available for many languages through the EBT customer service in Minnesota. The main automated phone line offers prompts for Spanish, Hmong, and Somali. For assistance in other languages, you can ask a live agent to connect you with an interpreter.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you may occasionally run into problems. Common issues range from a lost card to a forgotten PIN or suspicious activity on your account. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

If your card is missing, it is important to report it immediately to freeze the account and prevent unauthorized use. Taking quick action is the best way to protect your benefits. The process for getting a replacement is straightforward with the right customer service for EBT in Minnesota.

Call the EBT customer service line at 888-997-2227. This number is available 24/7 and can also be found on the DHS Contact Us information.
Select the prompt for a “lost or stolen card” and provide your card number or Social Security number to the agent or automated system.
Confirm your recent transactions to help identify any fraudulent purchases.
Request a replacement card. Your old card will be deactivated, and a new one will be mailed, typically arriving in 7–10 business days.
When your new card arrives, activate it and choose a new PIN before using it.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or having your card locked after too many incorrect attempts is a common issue. You can easily reset your PIN or unlock your card by calling the 24-hour Minnesota EBT customer service number. This ensures you can regain access to your funds without a long wait.

Have your card and personal information ready, then call the customer service line and choose the “PIN change” option.
Verify your identity by providing your Social Security number, date of birth, and the last four digits of your card.
Enter and confirm a new four-digit PIN. Avoid using easily guessable numbers like birthdays or sequences like “1234.”
Wait for confirmation that your card is unlocked. You can test the new PIN with a balance inquiry at an ATM before shopping.

Card Is Damaged, Expired, or Won’t Swipe

A card can stop working due to normal wear and tear, an expired date, or because it was never activated. Before requesting a new one, there are a few troubleshooting steps you can take. These simple checks can sometimes solve the problem without needing a replacement.

Clean the magnetic stripe on the back of the card and try swiping it at a different card reader to rule out an issue with the store's equipment.
Check the expiration date printed on the front of your card. If it has passed, you will need to call customer service for a replacement.
If you just received the card, follow the activation instructions that were mailed with it.
If the card still fails, a replacement for a destroyed card can be mailed at no cost after you call and verify your identity.

Suspicious Transactions or Unexpected Balance Drop

Card skimming and theft are on the rise, making it wise to monitor your account for unauthorized activity. If you notice your balance is lower than expected or see purchases you did not make, you must act fast. Promptly reporting fraud is the best way to protect and potentially recover your benefits.

Regularly review your transaction history. You can use a free app like Benny to track your SNAP and EBT Cash balance or check the official online portal.
If you find fraudulent activity, call the EBT customer service in Minnesota and report it immediately.
Ask the representative to freeze your card, initiate a fraud claim, and send a replacement card with a new PIN.
You may need to file a written dispute form sent by your county or DHS. Submitting this on time is necessary to maintain eligibility for replacement benefits.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits. It's a helpful tool for anyone who also interacts with the EBT customer service in Minnesota.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a complicated or stressful process. Whether you're an existing cardholder needing to replace a lost card or dispute a transaction, or you're new to the program with questions about applying, this guide provides all the ways to contact EBT customer service in Minnesota and resolve common issues quickly.

How to Contact EBT Customer Service in Minnesota

You can reach the support team through several channels depending on your specific need.

Phone: The primary Minnesota EBT customer service number is 888-997-2227, a 24/7 toll-free line for balance inquiries, PIN changes, or reporting lost cards. For specific SNAP case questions, call 651-431-4049 (metro) or 800-657-3698 (statewide). A TTY relay service is available at 800-627-3529.
Email: There is no dedicated public email address for customer service for EBT in Minnesota. For all inquiries, you should use the appropriate phone number or review the state's official contact information.
Mail: For written correspondence with EBT customer service in Minnesota, you can send documents to EBT Customer Service, Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941. Note that the administrative office on Lafayette Road does not provide walk-in EBT services.
In-Person: Face-to-face assistance is available at local county and tribal human services offices. You can find the address and phone number for your nearest location by using the USDA's SNAP State Directory and selecting the state from the list.

Multi-Lingual Support

Interpreter support is available for many languages through the EBT customer service in Minnesota. The main automated phone line offers prompts for Spanish, Hmong, and Somali. For assistance in other languages, you can ask a live agent to connect you with an interpreter.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you may occasionally run into problems. Common issues range from a lost card to a forgotten PIN or suspicious activity on your account. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost or Stolen EBT Card

If your card is missing, it is important to report it immediately to freeze the account and prevent unauthorized use. Taking quick action is the best way to protect your benefits. The process for getting a replacement is straightforward with the right customer service for EBT in Minnesota.

Call the EBT customer service line at 888-997-2227. This number is available 24/7 and can also be found on the DHS Contact Us information.
Select the prompt for a “lost or stolen card” and provide your card number or Social Security number to the agent or automated system.
Confirm your recent transactions to help identify any fraudulent purchases.
Request a replacement card. Your old card will be deactivated, and a new one will be mailed, typically arriving in 7–10 business days.
When your new card arrives, activate it and choose a new PIN before using it.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or having your card locked after too many incorrect attempts is a common issue. You can easily reset your PIN or unlock your card by calling the 24-hour Minnesota EBT customer service number. This ensures you can regain access to your funds without a long wait.

Have your card and personal information ready, then call the customer service line and choose the “PIN change” option.
Verify your identity by providing your Social Security number, date of birth, and the last four digits of your card.
Enter and confirm a new four-digit PIN. Avoid using easily guessable numbers like birthdays or sequences like “1234.”
Wait for confirmation that your card is unlocked. You can test the new PIN with a balance inquiry at an ATM before shopping.

Card Is Damaged, Expired, or Won’t Swipe

A card can stop working due to normal wear and tear, an expired date, or because it was never activated. Before requesting a new one, there are a few troubleshooting steps you can take. These simple checks can sometimes solve the problem without needing a replacement.

Clean the magnetic stripe on the back of the card and try swiping it at a different card reader to rule out an issue with the store's equipment.
Check the expiration date printed on the front of your card. If it has passed, you will need to call customer service for a replacement.
If you just received the card, follow the activation instructions that were mailed with it.
If the card still fails, a replacement for a destroyed card can be mailed at no cost after you call and verify your identity.

Suspicious Transactions or Unexpected Balance Drop

Card skimming and theft are on the rise, making it wise to monitor your account for unauthorized activity. If you notice your balance is lower than expected or see purchases you did not make, you must act fast. Promptly reporting fraud is the best way to protect and potentially recover your benefits.

Regularly review your transaction history. You can use a free app like Benny to track your SNAP and EBT Cash balance or check the official online portal.
If you find fraudulent activity, call the EBT customer service in Minnesota and report it immediately.
Ask the representative to freeze your card, initiate a fraud claim, and send a replacement card with a new PIN.
You may need to file a written dispute form sent by your county or DHS. Submitting this on time is necessary to maintain eligibility for replacement benefits.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits. It's a helpful tool for anyone who also interacts with the EBT customer service in Minnesota.