Alabama EBT Customer Service: How to Get Help & Common Issues

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Getting help with your EBT benefits doesn't need to be a complicated process. Whether you're a current recipient needing to replace a card or a new applicant with questions, this guide details how to reach EBT customer service in Alabama and find solutions for common problems, from resetting a PIN to reporting a suspicious transaction.

How to Contact EBT Customer Service in Alabama

You can reach the right department for your EBT needs through several different channels.

Phone: The main 1-800-997-8888 helpdesk is available 24/7 for general support, lost cards, and PIN changes. This is the primary Alabama EBT customer service number. For automated balance and case information, call 1-800-382-0499 statewide.
While the automated system provides balance information, you can also check your SNAP and cash balance in real-time with the Benny app. For eligibility questions, use the SNAP hotline at 833-822-2202. A TTY line is available at 1-800-548-2546.
Email: For non-urgent questions about SNAP or EBT, you can send a message to fs@dhr.alabama.gov. This inbox is monitored by the Food Assistance Division and is a good option for written inquiries regarding customer service for EBT in Alabama. More contact options are listed on the state's EBT contacts page.
Mail: To submit documents or send formal correspondence, you can use the following address: Alabama Department of Human Resources, Food Assistance Division, 50 North Ripley Street, Montgomery, AL 36130.
In-Person: For face-to-face assistance, you can visit your local DHR office. Use the official DHR County Office directory to find the address and phone number for the office nearest you. This is another way to get help with EBT customer service in Alabama if you prefer speaking with someone directly.

Multi-Lingual Support

Alabama offers free interpreter services for those needing customer service for EBT in Alabama, with common languages including Spanish, Vietnamese, and Tagalog. A complete list of available languages and communication aids can be found on the DHR’s Free Communication Assistance.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a transaction that will not go through, several common problems can arise. Understanding how to address these issues quickly can help you maintain access to your benefits without unnecessary stress.

Lost or Stolen EBT Card

If you realize your card is missing, it is important to act immediately to protect your benefits from unauthorized use. The first step is to freeze your account to prevent anyone else from accessing your funds.

Call EBT Customer Service at 1-800-997-8888 and select the option for a lost or stolen card to freeze the account.
Confirm your identity with your card number, the last four digits of your SSN, and your date of birth so the agent can deactivate the card.
Request a replacement card, which typically arrives in 5–7 business days, and verify your mailing address.
When the new card arrives, call the same number to set a new PIN before using it.
If benefits were spent before you reported the loss, you can file a stolen-benefits claim at your county DHR office within 30 days to seek reimbursement.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. Fortunately, you can reset it yourself without needing to speak directly with customer service for EBT in Alabama.

Dial 1-800-997-8888 and follow the menu prompts to reset your PIN.
Enter your card number, SSN digits, and date of birth to verify your identity.
Choose a new four-digit PIN. Avoid simple patterns like 1111 or 1234, as these are considered vulnerable to fraud.
Confirm the new PIN is active by checking your balance through the automated system.
Make a small test purchase to ensure the PIN works. If it still fails, repeat the process or request a new card.

Missing, Delayed, or Zero Benefits Balance

Seeing an incorrect balance can be concerning, but there is often a straightforward reason for the discrepancy. Before contacting EBT customer service in Alabama, check a few things first to identify the cause.

Confirm if funds were deposited. You can use a free app like Benny to track your SNAP and EBT Cash balance or use the official ebtEDGE website.
Compare your expected payment date with the EBT deposit schedule in Alabama, as weekends or holidays can cause delays.
Review recent DHR mail or messages for notifications about recertification or missing paperwork, which can delay payments.
If the issue remains unclear, call customer service and ask an agent to review your case notes.
Submit any missing documents to your county DHR office promptly to clear holds on your account.

Card Declined or Not Working at Checkout

A declined transaction can be frustrating, especially with a full shopping cart. The problem may not be your balance but a technical issue with the card or the store’s equipment. Here are some steps to troubleshoot the problem on the spot.

Ask the cashier to run the transaction again. Brief outages with a store’s EBT machine can cause declines even when funds are available.
From the store, call the Alabama EBT customer service number at 1-800-997-8888 to check your balance and listen for any system downtime messages.
If you have funds, note the error code and ask the merchant to call the EBT Merchant Helpdesk for store-specific troubleshooting.
Inspect your card for physical damage like scratches. If it will not swipe at multiple locations, you can request a free replacement.
Keep your receipt and error details. If the problem persists with a new card, file a technical complaint with DHR.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. Knowing your balance instantly can save you a call to the EBT customer service in Alabama. To get started, simply link your EBT card.

After you make a purchase, scan your receipt with the app and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Getting help with your EBT benefits doesn't need to be a complicated process. Whether you're a current recipient needing to replace a card or a new applicant with questions, this guide details how to reach EBT customer service in Alabama and find solutions for common problems, from resetting a PIN to reporting a suspicious transaction.

How to Contact EBT Customer Service in Alabama

You can reach the right department for your EBT needs through several different channels.

Phone: The main 1-800-997-8888 helpdesk is available 24/7 for general support, lost cards, and PIN changes. This is the primary Alabama EBT customer service number. For automated balance and case information, call 1-800-382-0499 statewide.
While the automated system provides balance information, you can also check your SNAP and cash balance in real-time with the Benny app. For eligibility questions, use the SNAP hotline at 833-822-2202. A TTY line is available at 1-800-548-2546.
Email: For non-urgent questions about SNAP or EBT, you can send a message to fs@dhr.alabama.gov. This inbox is monitored by the Food Assistance Division and is a good option for written inquiries regarding customer service for EBT in Alabama. More contact options are listed on the state's EBT contacts page.
Mail: To submit documents or send formal correspondence, you can use the following address: Alabama Department of Human Resources, Food Assistance Division, 50 North Ripley Street, Montgomery, AL 36130.
In-Person: For face-to-face assistance, you can visit your local DHR office. Use the official DHR County Office directory to find the address and phone number for the office nearest you. This is another way to get help with EBT customer service in Alabama if you prefer speaking with someone directly.

Multi-Lingual Support

Alabama offers free interpreter services for those needing customer service for EBT in Alabama, with common languages including Spanish, Vietnamese, and Tagalog. A complete list of available languages and communication aids can be found on the DHR’s Free Communication Assistance.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a transaction that will not go through, several common problems can arise. Understanding how to address these issues quickly can help you maintain access to your benefits without unnecessary stress.

Lost or Stolen EBT Card

If you realize your card is missing, it is important to act immediately to protect your benefits from unauthorized use. The first step is to freeze your account to prevent anyone else from accessing your funds.

Call EBT Customer Service at 1-800-997-8888 and select the option for a lost or stolen card to freeze the account.
Confirm your identity with your card number, the last four digits of your SSN, and your date of birth so the agent can deactivate the card.
Request a replacement card, which typically arrives in 5–7 business days, and verify your mailing address.
When the new card arrives, call the same number to set a new PIN before using it.
If benefits were spent before you reported the loss, you can file a stolen-benefits claim at your county DHR office within 30 days to seek reimbursement.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. Fortunately, you can reset it yourself without needing to speak directly with customer service for EBT in Alabama.

Dial 1-800-997-8888 and follow the menu prompts to reset your PIN.
Enter your card number, SSN digits, and date of birth to verify your identity.
Choose a new four-digit PIN. Avoid simple patterns like 1111 or 1234, as these are considered vulnerable to fraud.
Confirm the new PIN is active by checking your balance through the automated system.
Make a small test purchase to ensure the PIN works. If it still fails, repeat the process or request a new card.

Missing, Delayed, or Zero Benefits Balance

Seeing an incorrect balance can be concerning, but there is often a straightforward reason for the discrepancy. Before contacting EBT customer service in Alabama, check a few things first to identify the cause.

Confirm if funds were deposited. You can use a free app like Benny to track your SNAP and EBT Cash balance or use the official ebtEDGE website.
Compare your expected payment date with the EBT deposit schedule in Alabama, as weekends or holidays can cause delays.
Review recent DHR mail or messages for notifications about recertification or missing paperwork, which can delay payments.
If the issue remains unclear, call customer service and ask an agent to review your case notes.
Submit any missing documents to your county DHR office promptly to clear holds on your account.

Card Declined or Not Working at Checkout

A declined transaction can be frustrating, especially with a full shopping cart. The problem may not be your balance but a technical issue with the card or the store’s equipment. Here are some steps to troubleshoot the problem on the spot.

Ask the cashier to run the transaction again. Brief outages with a store’s EBT machine can cause declines even when funds are available.
From the store, call the Alabama EBT customer service number at 1-800-997-8888 to check your balance and listen for any system downtime messages.
If you have funds, note the error code and ask the merchant to call the EBT Merchant Helpdesk for store-specific troubleshooting.
Inspect your card for physical damage like scratches. If it will not swipe at multiple locations, you can request a free replacement.
Keep your receipt and error details. If the problem persists with a new card, file a technical complaint with DHR.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. Knowing your balance instantly can save you a call to the EBT customer service in Alabama. To get started, simply link your EBT card.

After you make a purchase, scan your receipt with the app and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Getting help with your EBT benefits doesn't need to be a complicated process. Whether you're a current recipient needing to replace a card or a new applicant with questions, this guide details how to reach EBT customer service in Alabama and find solutions for common problems, from resetting a PIN to reporting a suspicious transaction.

How to Contact EBT Customer Service in Alabama

You can reach the right department for your EBT needs through several different channels.

Phone: The main 1-800-997-8888 helpdesk is available 24/7 for general support, lost cards, and PIN changes. This is the primary Alabama EBT customer service number. For automated balance and case information, call 1-800-382-0499 statewide.
While the automated system provides balance information, you can also check your SNAP and cash balance in real-time with the Benny app. For eligibility questions, use the SNAP hotline at 833-822-2202. A TTY line is available at 1-800-548-2546.
Email: For non-urgent questions about SNAP or EBT, you can send a message to fs@dhr.alabama.gov. This inbox is monitored by the Food Assistance Division and is a good option for written inquiries regarding customer service for EBT in Alabama. More contact options are listed on the state's EBT contacts page.
Mail: To submit documents or send formal correspondence, you can use the following address: Alabama Department of Human Resources, Food Assistance Division, 50 North Ripley Street, Montgomery, AL 36130.
In-Person: For face-to-face assistance, you can visit your local DHR office. Use the official DHR County Office directory to find the address and phone number for the office nearest you. This is another way to get help with EBT customer service in Alabama if you prefer speaking with someone directly.

Multi-Lingual Support

Alabama offers free interpreter services for those needing customer service for EBT in Alabama, with common languages including Spanish, Vietnamese, and Tagalog. A complete list of available languages and communication aids can be found on the DHR’s Free Communication Assistance.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a transaction that will not go through, several common problems can arise. Understanding how to address these issues quickly can help you maintain access to your benefits without unnecessary stress.

Lost or Stolen EBT Card

If you realize your card is missing, it is important to act immediately to protect your benefits from unauthorized use. The first step is to freeze your account to prevent anyone else from accessing your funds.

Call EBT Customer Service at 1-800-997-8888 and select the option for a lost or stolen card to freeze the account.
Confirm your identity with your card number, the last four digits of your SSN, and your date of birth so the agent can deactivate the card.
Request a replacement card, which typically arrives in 5–7 business days, and verify your mailing address.
When the new card arrives, call the same number to set a new PIN before using it.
If benefits were spent before you reported the loss, you can file a stolen-benefits claim at your county DHR office within 30 days to seek reimbursement.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. Fortunately, you can reset it yourself without needing to speak directly with customer service for EBT in Alabama.

Dial 1-800-997-8888 and follow the menu prompts to reset your PIN.
Enter your card number, SSN digits, and date of birth to verify your identity.
Choose a new four-digit PIN. Avoid simple patterns like 1111 or 1234, as these are considered vulnerable to fraud.
Confirm the new PIN is active by checking your balance through the automated system.
Make a small test purchase to ensure the PIN works. If it still fails, repeat the process or request a new card.

Missing, Delayed, or Zero Benefits Balance

Seeing an incorrect balance can be concerning, but there is often a straightforward reason for the discrepancy. Before contacting EBT customer service in Alabama, check a few things first to identify the cause.

Confirm if funds were deposited. You can use a free app like Benny to track your SNAP and EBT Cash balance or use the official ebtEDGE website.
Compare your expected payment date with the EBT deposit schedule in Alabama, as weekends or holidays can cause delays.
Review recent DHR mail or messages for notifications about recertification or missing paperwork, which can delay payments.
If the issue remains unclear, call customer service and ask an agent to review your case notes.
Submit any missing documents to your county DHR office promptly to clear holds on your account.

Card Declined or Not Working at Checkout

A declined transaction can be frustrating, especially with a full shopping cart. The problem may not be your balance but a technical issue with the card or the store’s equipment. Here are some steps to troubleshoot the problem on the spot.

Ask the cashier to run the transaction again. Brief outages with a store’s EBT machine can cause declines even when funds are available.
From the store, call the Alabama EBT customer service number at 1-800-997-8888 to check your balance and listen for any system downtime messages.
If you have funds, note the error code and ask the merchant to call the EBT Merchant Helpdesk for store-specific troubleshooting.
Inspect your card for physical damage like scratches. If it will not swipe at multiple locations, you can request a free replacement.
Keep your receipt and error details. If the problem persists with a new card, file a technical complaint with DHR.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. Knowing your balance instantly can save you a call to the EBT customer service in Alabama. To get started, simply link your EBT card.

After you make a purchase, scan your receipt with the app and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Getting help with your EBT benefits doesn't need to be a complicated process. Whether you're a current recipient needing to replace a card or a new applicant with questions, this guide details how to reach EBT customer service in Alabama and find solutions for common problems, from resetting a PIN to reporting a suspicious transaction.

How to Contact EBT Customer Service in Alabama

You can reach the right department for your EBT needs through several different channels.

Phone: The main 1-800-997-8888 helpdesk is available 24/7 for general support, lost cards, and PIN changes. This is the primary Alabama EBT customer service number. For automated balance and case information, call 1-800-382-0499 statewide.
While the automated system provides balance information, you can also check your SNAP and cash balance in real-time with the Benny app. For eligibility questions, use the SNAP hotline at 833-822-2202. A TTY line is available at 1-800-548-2546.
Email: For non-urgent questions about SNAP or EBT, you can send a message to fs@dhr.alabama.gov. This inbox is monitored by the Food Assistance Division and is a good option for written inquiries regarding customer service for EBT in Alabama. More contact options are listed on the state's EBT contacts page.
Mail: To submit documents or send formal correspondence, you can use the following address: Alabama Department of Human Resources, Food Assistance Division, 50 North Ripley Street, Montgomery, AL 36130.
In-Person: For face-to-face assistance, you can visit your local DHR office. Use the official DHR County Office directory to find the address and phone number for the office nearest you. This is another way to get help with EBT customer service in Alabama if you prefer speaking with someone directly.

Multi-Lingual Support

Alabama offers free interpreter services for those needing customer service for EBT in Alabama, with common languages including Spanish, Vietnamese, and Tagalog. A complete list of available languages and communication aids can be found on the DHR’s Free Communication Assistance.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a transaction that will not go through, several common problems can arise. Understanding how to address these issues quickly can help you maintain access to your benefits without unnecessary stress.

Lost or Stolen EBT Card

If you realize your card is missing, it is important to act immediately to protect your benefits from unauthorized use. The first step is to freeze your account to prevent anyone else from accessing your funds.

Call EBT Customer Service at 1-800-997-8888 and select the option for a lost or stolen card to freeze the account.
Confirm your identity with your card number, the last four digits of your SSN, and your date of birth so the agent can deactivate the card.
Request a replacement card, which typically arrives in 5–7 business days, and verify your mailing address.
When the new card arrives, call the same number to set a new PIN before using it.
If benefits were spent before you reported the loss, you can file a stolen-benefits claim at your county DHR office within 30 days to seek reimbursement.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. Fortunately, you can reset it yourself without needing to speak directly with customer service for EBT in Alabama.

Dial 1-800-997-8888 and follow the menu prompts to reset your PIN.
Enter your card number, SSN digits, and date of birth to verify your identity.
Choose a new four-digit PIN. Avoid simple patterns like 1111 or 1234, as these are considered vulnerable to fraud.
Confirm the new PIN is active by checking your balance through the automated system.
Make a small test purchase to ensure the PIN works. If it still fails, repeat the process or request a new card.

Missing, Delayed, or Zero Benefits Balance

Seeing an incorrect balance can be concerning, but there is often a straightforward reason for the discrepancy. Before contacting EBT customer service in Alabama, check a few things first to identify the cause.

Confirm if funds were deposited. You can use a free app like Benny to track your SNAP and EBT Cash balance or use the official ebtEDGE website.
Compare your expected payment date with the EBT deposit schedule in Alabama, as weekends or holidays can cause delays.
Review recent DHR mail or messages for notifications about recertification or missing paperwork, which can delay payments.
If the issue remains unclear, call customer service and ask an agent to review your case notes.
Submit any missing documents to your county DHR office promptly to clear holds on your account.

Card Declined or Not Working at Checkout

A declined transaction can be frustrating, especially with a full shopping cart. The problem may not be your balance but a technical issue with the card or the store’s equipment. Here are some steps to troubleshoot the problem on the spot.

Ask the cashier to run the transaction again. Brief outages with a store’s EBT machine can cause declines even when funds are available.
From the store, call the Alabama EBT customer service number at 1-800-997-8888 to check your balance and listen for any system downtime messages.
If you have funds, note the error code and ask the merchant to call the EBT Merchant Helpdesk for store-specific troubleshooting.
Inspect your card for physical damage like scratches. If it will not swipe at multiple locations, you can request a free replacement.
Keep your receipt and error details. If the problem persists with a new card, file a technical complaint with DHR.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. Knowing your balance instantly can save you a call to the EBT customer service in Alabama. To get started, simply link your EBT card.

After you make a purchase, scan your receipt with the app and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Getting help with your EBT benefits doesn't need to be a complicated process. Whether you're a current recipient needing to replace a card or a new applicant with questions, this guide details how to reach EBT customer service in Alabama and find solutions for common problems, from resetting a PIN to reporting a suspicious transaction.

How to Contact EBT Customer Service in Alabama

You can reach the right department for your EBT needs through several different channels.

Phone: The main 1-800-997-8888 helpdesk is available 24/7 for general support, lost cards, and PIN changes. This is the primary Alabama EBT customer service number. For automated balance and case information, call 1-800-382-0499 statewide.
While the automated system provides balance information, you can also check your SNAP and cash balance in real-time with the Benny app. For eligibility questions, use the SNAP hotline at 833-822-2202. A TTY line is available at 1-800-548-2546.
Email: For non-urgent questions about SNAP or EBT, you can send a message to fs@dhr.alabama.gov. This inbox is monitored by the Food Assistance Division and is a good option for written inquiries regarding customer service for EBT in Alabama. More contact options are listed on the state's EBT contacts page.
Mail: To submit documents or send formal correspondence, you can use the following address: Alabama Department of Human Resources, Food Assistance Division, 50 North Ripley Street, Montgomery, AL 36130.
In-Person: For face-to-face assistance, you can visit your local DHR office. Use the official DHR County Office directory to find the address and phone number for the office nearest you. This is another way to get help with EBT customer service in Alabama if you prefer speaking with someone directly.

Multi-Lingual Support

Alabama offers free interpreter services for those needing customer service for EBT in Alabama, with common languages including Spanish, Vietnamese, and Tagalog. A complete list of available languages and communication aids can be found on the DHR’s Free Communication Assistance.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. From a misplaced card to a transaction that will not go through, several common problems can arise. Understanding how to address these issues quickly can help you maintain access to your benefits without unnecessary stress.

Lost or Stolen EBT Card

If you realize your card is missing, it is important to act immediately to protect your benefits from unauthorized use. The first step is to freeze your account to prevent anyone else from accessing your funds.

Call EBT Customer Service at 1-800-997-8888 and select the option for a lost or stolen card to freeze the account.
Confirm your identity with your card number, the last four digits of your SSN, and your date of birth so the agent can deactivate the card.
Request a replacement card, which typically arrives in 5–7 business days, and verify your mailing address.
When the new card arrives, call the same number to set a new PIN before using it.
If benefits were spent before you reported the loss, you can file a stolen-benefits claim at your county DHR office within 30 days to seek reimbursement.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts is a common hiccup. Fortunately, you can reset it yourself without needing to speak directly with customer service for EBT in Alabama.

Dial 1-800-997-8888 and follow the menu prompts to reset your PIN.
Enter your card number, SSN digits, and date of birth to verify your identity.
Choose a new four-digit PIN. Avoid simple patterns like 1111 or 1234, as these are considered vulnerable to fraud.
Confirm the new PIN is active by checking your balance through the automated system.
Make a small test purchase to ensure the PIN works. If it still fails, repeat the process or request a new card.

Missing, Delayed, or Zero Benefits Balance

Seeing an incorrect balance can be concerning, but there is often a straightforward reason for the discrepancy. Before contacting EBT customer service in Alabama, check a few things first to identify the cause.

Confirm if funds were deposited. You can use a free app like Benny to track your SNAP and EBT Cash balance or use the official ebtEDGE website.
Compare your expected payment date with the EBT deposit schedule in Alabama, as weekends or holidays can cause delays.
Review recent DHR mail or messages for notifications about recertification or missing paperwork, which can delay payments.
If the issue remains unclear, call customer service and ask an agent to review your case notes.
Submit any missing documents to your county DHR office promptly to clear holds on your account.

Card Declined or Not Working at Checkout

A declined transaction can be frustrating, especially with a full shopping cart. The problem may not be your balance but a technical issue with the card or the store’s equipment. Here are some steps to troubleshoot the problem on the spot.

Ask the cashier to run the transaction again. Brief outages with a store’s EBT machine can cause declines even when funds are available.
From the store, call the Alabama EBT customer service number at 1-800-997-8888 to check your balance and listen for any system downtime messages.
If you have funds, note the error code and ask the merchant to call the EBT Merchant Helpdesk for store-specific troubleshooting.
Inspect your card for physical damage like scratches. If it will not swipe at multiple locations, you can request a free replacement.
Keep your receipt and error details. If the problem persists with a new card, file a technical complaint with DHR.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. Knowing your balance instantly can save you a call to the EBT customer service in Alabama. To get started, simply link your EBT card.

After you make a purchase, scan your receipt with the app and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.